Jobs Kenya

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  • Intern – Customer Experience & Moderation Executive

    Intern – Customer Experience & Moderation Executive

    Job Description
    Our Vision
    We build Africa’s most valued marketplaces.
    Your Mission in our Vision

    Ensure the highest level of satisfaction from user inquiries
    To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
    Help curate high-quality listings which both buyers and sellers can trust

    Reporting into
       
    Customer Experience & Moderation Manager
    Key Responsibilities

    Respond to customer inquiries from all communication channels
    Resolve problems encountered by users and provide help and advice on using PigiaMe’s services
    Keeping accurate records of discussions or correspondence with customers;
    Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
    Upselling and cross-selling PigiaMe products to clients.
    Review listings requiring moderation on a regular basis and approve and reject according to PigiaMe’s quality standards
    Review online listings on a regular basis to identify any listings online in error and correct
    Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
    Work with the Product team to conduct user research as needed
    Other duties as assigned by the CX Manager or Company

    Key Relationships

    Management Team
    Product team
    Employees
    External customers and merchants

    Key skills and competencies
       
    Skills:

    Strong proficiency in MS office, especially in Excel and PPT
    Strong proficiency in English, both verbal and written

    Competencies:

    Experience working in a call center is an added advantage
    Outgoing personality, strong interpersonal skills, networker
    Creative problem solver
    Has attention to detail, punctual
    Is accountable, has a sense of responsibility

  • Country Representative

    Country Representative

    Hours of work: 35
    Salary: Competitive  
    About the role
    It is a very exciting time for Leonard Cheshire’s International Team. Its ambitious but well-planned growth strategy is beginning to gain momentum and we are looking for a number of motivated, innovative and positive people to join us on this journey of growth.
    This is a significant opportunity to bring your skill and experience to lead our Kenya programmes and partnerships, developing the programmatic strategies and ensuring high quality delivery as well as supporting programme analysis and learning to allow organic changes for maximum delivery. Managing a team, you will motivate, drive and guide them to be the best they can be as well as managing external partners and relationships.
    The role will cover; 
    STRATEGY
    To lead and drive the strategic development and implementation of Leonard Cheshire’s (LC’s) work and ensure it is being delivered in all areas of the organisation’s work, projects and with new and existing partners
    IMPACT
    To positively impact on the lives of disabled people in Kenya by ensuring that Leonard Cheshire is delivering high quality programmes and ensuring that the processes of planning, implementation as well as monitoring, evaluation and learning, are robust
    FINANCE
    Ensure that the financial management of the organisation is accountable and transparent at every level, and that all staff are fully aware and able to comply with financial policies.
    This will be done through effectively managing operations and donor compliance including delivering complex programmes, budget management, managing partnerships, fundraising, people management, and risk management.
    About the programmes  
    We have a number of successful programmes in our Kenya region, namely our Girl’s EducationChallenge (GEC-T) programme which has supported over 2,000 disabled girls in attend primary school. Following on from that success, we are now working to support disabled girls to transition from primary to secondary and vocational training. Social norms are difficult to change and take time to change. But this project has demonstrated effective strategies which drive and enhance the process of transformation.
    In addition our Leave No Girl Behind (LNGB) programme is dedicated to empowering girls and young women around the world to find, respect and embrace their own voices, talents and unique potential through leadership.  
    Our i2i – Innovate to inclusion programme aims is to improve well-being and inclusion of people with disabilities in Kenya. This three-year programme designed to develop, test, validate, and share learning from interventions that will directly improve access to waged employment in the private sector for women and men with disabilities. It will demonstrate the potential for change by identifying the most successful interventions that strengthen the disability ecosystem.
    About you
    You will have extensive experience in leading programmatic performance and delivery along with the ability to motivate, manage and drive a team to meet program deadlines and expectations. You will be experienced in managing teams though times of change and understand the intricacies in this. 
    You will bring experience of management of systems and finance functions and have knowledge of donor compliance along with experience of working with major international donors. You will also have strong communication, interpersonal and negotiation skills through partnership influencing and managing.
    We are looking for a creative self-starter, with excellent attention to detail, strong organisational, communication and computer skills and excellent people management skills, as well as the ability to handle multiple, and varied tasks simultaneously.
    An understanding of disability issues would be advantageous.
    About Leonard Cheshire
    Leonard Cheshire is one of the world’s leading charities supporting persons with disabilities. We believe that persons with disabilities should have the freedom to live their lives the way they choose – with the opportunity and support to live independently, to contribute economically and to participate fully in society.
    Our international development programmes support children in school and disabled adults into employment across Africa and Asia. We have established local partners in countries of operation whom we have worked with for a number of years. Our ambitious new five year international strategy aims to enrich lives and promote independence for more than 100,000 people with disabilities across Africa and Asia.
    What we offer

    Fair and competitive pay rates
    A generous employer contribution to a company pension scheme or local equivalent 
    Substantial annual leave, with the option to buy or sell leave
    Medical insurance
    Travel insurance if you travel with Leonard Cheshire

    Further information 
    We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire who are excited by this opportunity to make a difference to the lives of people with a disability.
    Leonard Cheshire welcomes applications from all sections of the community.
    As part of our safer recruitment practices police check will be required for this role as well as the right to live and work in Kenya.
    Shortlisting for this role may take place as applications are received, therefore we reserve the right to close this vacancy once a suitable candidate has been appointed.
    Closing date: 26th January 2020
    Please note we do not accept emailed CVs for the application process.

  • Employee Relations Specialist – Human Resources Client Delivery Specialist – Mandarin Speaking

    Employee Relations Specialist – Human Resources Client Delivery Specialist – Mandarin Speaking

    The Role Responsibilities
    End to End Case Management of Grievance Cases

    Work with Head, ER Kenya & EA and HHR East Africa  to agree on the grievance representative/s to review/ investigate and process the grievances.
    Plan for Grievance Hearing including issuing hearing invite/statement of complaint.
    Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
    Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank. 
    Update ERCMS at the initiation and conclusion of Grievance.
    Update relevant stakeholders with key findings including any disciplinary actions recommended.

    End to End Case Management of Disciplinary Cases

    Level of Involvement and support with the Investigations phase based on case nature and complexity.
    Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
    Make arrangements for the Disciplinary Hearing including identifying the panel  issuing hearing invite/statement of disciplinary case and provision of evidence.
    Conduct of the Disciplinary hearing through supporting the hearing manager as required.
    Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank. 
    Update relevant stakeholders with key findings and any relevant information, including any recommendations.
    Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
    Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.

    Collective ER Management

    Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement, business performance and the Bank’s broader social responsibility priorities.
    Manage collective disputes, diffuse business disruptions and ensure that appropriate business contingency plans are in place.
    Undertake collective consultation as required (e.g. collective redundancies, outsourcing, M&A, etc).

    Effectively manage key stakeholder relationships.

    Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
    Build internal networks with HRBPs and business stakeholders where required.
    Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
    Collaborate with Labour Ministries development and application of government policy.

    Managing employee-related risk

    Provide commentary emerging ER Matters and escalate country ER risks based on trends or any new findings/issues.
    Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
    Create and implement suitable actions to mitigate identified risks
    Work with HR Legal and external counsel with respect of data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.

    Support Education and Training of HR and Line Managers

    Together with the Cluster/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.

    Our Ideal Candidate
    Qualifications and Skills
    Essential

    Bachelor’s degree in Social Sciences preferably LLB from Recognized University
    ER specialist, with a minimum of 5-6 years of work experience.
    Proven track record and in-depth experience of ER investigations and case management.
    Strong understanding of the local legislative and regulatory landscape
    Effective networker and organizational influencer
    Commercially astute
    Strong collaboration
    Ability to clearly and accurately analyse, interpret and communicate relevant and complex information
    Good coaching, networking, influencing & negotiating skills.
    Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
    Ability to develop & gain credibility within the organization in respect of ER expertise.
    Role model and champion the Bank’s values and behaviours

    Desirable

    Experience in an international professional services/ banking environment.
    Proven experience in working in a complex matrix, with demanding and fast paced client groups.
    Experience of ER product & policy development.
    Involvement in collective ER issues e.g. collective communication & consultation in non-unionized environments, TU/Works Council stakeholder management, collective bargaining, etc

    go to method of application »

  • Digital Video Editor

    Digital Video Editor

    Switch TV, an engaging, positive and progressive national general entertainment channel for young adults with the vision to expand internationally is recruiting. The Vision of Switch TV is to be the most influential platform for educating and empowering the youth to solve humanitarian issues in Kenya, in Africa and the whole world. Established in 2017 we plan to operate a valuable portfolio of news, info and edutainment networks, significant television production operations.
    Switch TV is fully owned by the Kenya Red Cross Society (KRCS).
    Reporting to: Software Development Manager
     
    OVERALL PURPOSE:

    To generate content for use within the digital department’s platforms.
    KEY RESPONSIBILITIES:

    Continuously discover and implement new editing technologies and industry’s best practices to maximize efficiency.
    Consult with stakeholders from production to post-production process.
    Create rough and final cuts.
    Ensure logical sequencing and smooth running.
    Manipulate and edit film pieces in a way that is invisible to the audience.
    Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity.
    Trim footage segments and put together the sequence of the film.
    Input music, dialogues, graphics and effects.

    EXPERIENCE AND COMPETENCES

    Degree/Diploma in Journalism, film studies, cinematography or related field.
    Proven work experience as a video editor.
    Solid experience with digital technology and editing software packages (e.g. Avid Media, Premiere, After Effects and Final Cut).
    Demonstrable video editing ability with a strong portfolio.
    Thorough knowledge of timing, motivation and continuity.
    Familiarity with special effects, 3D and compositing.
    Creative mind and storytelling skills.

  • Project Manager (m/f/d) – National position

    Project Manager (m/f/d) – National position

    Project Manager (m/f/d) – National position In conjunction with various donors, sectors, academia, other stakeholders & partners, and the Ministry of Health (MOH), Malteser International implements several health-related projects in Kenya. The main objective is to intensify and scale-up Innovative Health initiatives by contributing to reduction of direct and premature mortality and disability due to medical emergencies through improved pre- and early clinical emergency care (SDG 3) in Kenya.

    To support our team in Nairobi, Kenya, Malteser International is looking for a motivated Project Manager (m/f/d) – National position.

    The Program Manager (m/f/d) is responsible for the overall implementation and coordination of the project and all activities related to it, including M&E, reporting, liaison with all key stakeholders at macro to micro level, planning & facilitation of workshops, etc. Positioned in Nairobi, the Program Manager MI is responsible for supporting the Department of Emergency Medical Services of the Ministry of Health in the development and implementation of appropriate legislation for regulation of Emergency Medical Services (EMS), support promotion of human resource development including regulation of EMS training to address the shortage and inequity of skilled emergency medical care personnel established as well as the improvement and functionality of the pre-hospital care system.

    Responsibilities

    The Program Manager acts as connection between the German initiatives and the local partner structure. The position acts as a constant contact point for all stakeholders in order to harmonize the implementation and to increase public awareness of the initiative. In addition, continuous monitoring and reporting pof the German Government financed project (BMZ SSF) will be guaranteed by this position.

    Plan and coordinate the successful and timely implementation of the project activities in the BMZ SSF project in Kenya
    Coordinate all activities with core partners and other stakeholders in collaboration with the National Division of Emergency and Disaster Risk Management
    Establish a Kenya EMS Ecosystem Map and keep this map up to date
    Inform the program about the latest developments and activities in the EMS development field in Kenya
    Monitor and evaluate regular progress of BMZ SSF project based on goals, objectives, and results with attention to core and wider stakeholders and process management
    Assure regular reporting for Malteser International, donors, stakeholder, and authorities
    Ensure qualitative development in health sector for emergency medical treatment
    Represent the MI projects at local authorities, partners, NGOs, and donors on BMZ SSF project in Kenya
    Participate and play an active role in coordination meetings, workshops, and stakeholder meetings
    Contribute to the development of local strategies concerning emergency health professionals; ensure linkage to the MI, other main stakeholder’s country strategies and Kenya’s Vision 2030
    Work on lessons learnt, best practices and possibilities to expand the project scope to ensure sustainability
    Bridge gaps and laisse with other strategic national and international alliances, especially from German sectors
    Support in Health Sector related projects as required
    Networking with stakeholders (MoH, County, Sub-County, partners, donors, etc.)
    Organize and monitor regular project development including site visits to ensure continued progress

    Qualifications:

    Graduate degree in a field related to public health
    At least seven years hands-on project experience in public health, advocacy, management, and coordination of stakeholders and teams
    Experience in facilitating multi-stakeholder processes under emergency and disaster preparedness
    Extensive knowledge of Emergency Medical Training or Emergency Medical Services or Emergency Medical Care
    Experience / Exposure to Health Policy Development
    Track record of managing grants, projects, and programmatic activities
    Track record of collaborative and integrative project development and reporting
    Demonstrated cooperative approach, including experience in working with Government officials and Ministries on National and County level, private sector, and academia
    Good negotiation skills, patience, diplomacy and tact
    Ability to prioritize work according to importance and deadlines while meeting work demands
    Possesses initiative and is able to work with minimum supervision
    Ability to work with diverse individuals and groups with demonstrated ability to facilitate workshops, manage teams and support others in their work
    Demonstrates adaptability and flexibility in all aspects of responsibility
    Excellent computer skills in Microsoft Excel, Word, PowerPoint, Outlook, internet, etc.
    Excellent English oral and written language skills
    Strong familiarity with MoH and MoE setup
    German & Swahili language skills are beneficial

    Conditions:

    Starting date: February 2020
    Duty Station: Nairobi, Kenya
    Duration of contract: 12 months (renewal possbile)
    Salary according to qualification and experience, insurance package
    Kindly note that this a an unaccompanied and national position

  • Matron, Safe Haven Assistant Safe Haven Coordinator Assistant Counselling Coordinator

    Matron, Safe Haven Assistant Safe Haven Coordinator Assistant Counselling Coordinator

    Job Purpose:
    This is a position based in Kakuma Refugee Camp. The holder will be under the direct supervision of the JRS Safe haven Coordinator and takes responsibility for managing the operation of the JRS safe shelters. She will be actively involved in planning, monitoring, implementation and evaluation of the Safe shelter activities and takes responsibility and attention to individual beneficiaries’ concerns.
    Key Duties and Responsibilities:

    Work closely with the JRS Safe Haven Matron and the Supervisor on managing the daily operation of the Safe Haven and ensure that clients’ needs are met
    Ensure safety of clients and to immediately report safety violations to security forces and Safe Haven Coordinator
    Offer caring presence to the women and children who reside in Safe shelters
    Attend to individual needs of each client and organize group activities
    Ensure proper supervision and monitoring of the Safe Haven during night hours and day hours depending on duty
    keep records and ensure confidentiality of all work carried out in the program including ensuring that admission and discharge forms are collected and filed before a client is admitted or released by referring agencies, maintaining client files and writing daily handover reports
    Liaise with referring agencies, following up of the client’s cases, recording and reporting visits of referring agencies to beneficiaries and attend SGBV and other inter-agency meetings as required
    Attend weekly Supervisors’ meetings for reporting and communication when requested
    Assist in preparing and submitting weekly, monthly, mid-year and annual reports and other reports related to Safe Haven as required
    Ensuring cleanliness of the residence and allocating duties to the beneficiaries with specific emphasis on hygiene among the safe haven resident.
    Keep clients records and ensure confidentiality of all work carried out including writing regular case updates for each client and recording daily handover reports
    Assess the medical needs of clients, ensure timely medical attention in cases of medical emergencies and to inform other Safe Haven Matron and the Supervisor about any medical issues that should be followed up and facilitate access to medical care for Safe Haven clients in the company of security officers.
    Provide individual and group psychosocial support to the residents and recommend counselling cases to the Safe Haven counsellor.
    Conduct conflict management and resolution among clients as needed and report when cases are unresolved and need attention of Safe haven coordinator
    To carry out other duties that may be assigned by the Safe Haven Coordinator

    Skills and Qualifications:

    Diploma/certificate qualification in a related field e.g. nursing, aid, social work, art/play therapy community development, child protection or related field and at least two years practical working experience preferably in a hospital, safe houses, or school
    Experience as a nurse-aid will be an added advantage
    Proven experience in managing people/teams.
    Experience in working in the field of SGBV, women empowerment and child protection
    Demonstrated experience and commitment to working with marginalized and vulnerable communities and ability to work in an environment of relief emergency operation
    Strong and practical skills in peace building and conflict resolution
    Good knowledge of MS word/Office.
    Excellent oral and written Kiswahili and English. Knowledge of another language in the camp such as French will be an added advantage
    Ability to build effective partnership and collaborate with other team members.
    Ability to work sensitively with vulnerable and refugee population of different ethnic background

    Personal Qualities:

    Patience, perseverance and ability to work in stressful environment
    Proactive and self-motivated
    Ability to mentor young people
    Be able to endure basic living and working conditions for a duration of time
    Be able to take initiatives and work without supervision
    Be open minded, have self-respect , respect the beneficiaries and the community with whom JRS works
    Adhere to the internal rules especially time for work, JRS Staff Code of Conduct and security rules.

    Conditions
    Contract is for one year, renewable with an initial probationary period of three months. The contract has Health benefits (staff only) and a retirement plan.
    The JRS remuneration policy is aligned with the JRS ethos to offer effective and professional services and at the same time express solidarity with the people served. The salary is calculated with the use of a post-adjustment multiplier and takes into account years of relevant experience and degree of responsibility of the role.
    Salary range: Ksh. 30,000 –40,000 /month

    go to method of application »

  • Request For Proposals Community Lead Research Programme In Kenya

    Request For Proposals Community Lead Research Programme In Kenya

    REQUEST FOR PROPOSALS
    Community Lead Research and Monitoring and Evaluation Framework for Programme to address Polarisation, Radicalisation and Extremism in Kenya
    ISD is seeking to effectively and sustainably address the issues of polarisation, radicalisation, and extremism amongst highly vulnerable populations in Kenya and improve the capabilities of existing local P/CVE structures and actors in three target counties across Kenya. Central to this is building the knowledge and capacity of local stakeholders to carry out impactful community-based interventions while enhancing local communities’ awareness, trust and engagement of these structures.
    The successful bidder will support ISD with large scale community driven field research to understand different stakeholder’s perceptions of extremism in Kwale, Nakuru and Isiolo counties. The programme will upskill, empower and coordinate with municipal stakeholders and grassroots organisations to conduct the majority of the research. The programme will also ensure that research outcomes are shared with key stakeholders including the local researchers and the community at large.
    This programme will require a strong, mixed-methods approach to research, designed to provide statistically reliable data, representative of the beneficiaries at the practitioner, local community and vulnerable individual levels – including government and security stakeholders. This approach will require a large quantitative study among local communities in target counties with qualitative research methods including surveys, focus group discussions (FGDs) and in-depth interviews (IDIs) with key experts and community stakeholders.
    If you would like to submit your proposal, please read the full request for proposals here

  • Supply Chain Officer

    Supply Chain Officer

    Overall Purpose: To source and purchase commodities as per the company guideline and procedures.
    Key Responsibilities:
    Overall Purpose: To source and purchase commodities as per the company guidelines and procedures.
    Key Responsibilities:

    Prepare buying plans based on demand forecasts for all products.
    Prepare simple buying budgets both for local purchases and imports.
    Initiate the process of listing of new Suppliers and New products based on category needs.
    Prepare LPO’S and ensure agreed upon details are properly captured.
    Follow through the LPO’s to ensure that they are delivered.
    Provide solution to capturing Order Fulfillment and track the same on weekly basis.
    Get price quotes and negotiate margins as per Company’s category margin threshold.
    Optimize buying versus selling through constant review of purchase control reports.
    Ensure optimal range offering of products within the category while considering brand and regional customer profile.
    Sourcing, selection of new products, purchasing and negotiating terms of payments as per the company guidelines.
    Monitoring competitive activities in order to secure the best prices and deals for the company.
    Prepare periodic reports related to purchasing.
    Any other duty which may be assigned by Management

    PERSON SPECIFICATIONS
    Academic Qualifications
    Degree in Procurement and Supplies Management from a recognized university.
    Professional Qualifications

    Relevant certification in Purchasing and Supplies.
    Membership to the Kenya Institute of Supplies Management (ISM) is added advantage.

    Experience Requirement

    At least 4 years’ experience in purchasing and supplies.
    Prior experience in handling F.M.C.G & Electronics is added advantage.

    Key desired skills and Competence

    Must be well versed with dynamics of the retail industry.
    Good analytical and communication skills
    Negotiation skills
    Excellent computer skills

  • Administrative and Office Administrator

    Administrative and Office Administrator

    Job Description
    Social edtech startup: educating the poorest 1 billion children
    At EIDU, we want to educate the world’s poorest 1 billion children by giving them the world’s best learning content at their fingertips.  As a start, we have created a learning app for young children in the lowest-income areas where it’s especially hard to get the high-quality education that all children deserve. Our solution enables children to learn by themselves, at their own pace, at a fraction of the cost of other alternatives. Over the next years, we will serve the world’s poorest 1 billion children by building the next generation global edtech learning platform.
    For more information, visit our website www.eidu.com and watch a TedX talk by our founder on https://youtu.be/7knIwWGbuXA. 
    We are looking for an Admin and Office Administrator. Your role will be a mix of administrative management (HR admin, finance admin), facilities management and in general supporting the wider team. 
    What you will be doing

    Ensuring the office is a great place to work in and to visit by keeping a clean, fully operational and well-run office, coordinating maintenance and cleaning and being the welcoming face of EIDU to all our external visitors
    Sourcing office supplies and liaising with suppliers
    Technical problem solving when needed, including the ability to troubleshoot minor issues with the printer, appliances and wireless networks
    Assisting and handling internal and external communication, such as printing
    Managing HR administration such as maintaining an accurate and organised HR filing system, onboarding new team members and processing contracts
    Managing financial administration such as loading payments in the bank, processing budgets, reimbursing expenses and tax certificates
    Coordinating legal admin such as insurance, contract reviews, work permits and other immigration issues
    Team and office event management such as weekly team lunches, yearly office events and end of year parties
    Assisting and supporting the team with the 1,000s of different tasks as they arise in a highly dynamic start up like EIDU

    What we are looking for

    End-to-end ownership: you handle your responsibilities autonomously, from finish to end, on time and with little oversight. You don’t just show up to work at the office, you own the office
    Highly detail-oriented, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced, start-up environment
    Exceptional organizing, multi-tasking and self-management skills, e.g., solving ad hoc problems autonomously, creating processes for more effective administrative management, prioritizing tasks and effective time management when everything is happening with tight deadlines 
    Positive and flexible attitude towards collaboration and teamwork
    Passion for EIDU’s mission overall 
    Preferably 5+ years of experience in a similar position 
    MS Office or Google Docs (advanced level required for at least one of them)

    What we offer

    Being part of a social mission-driven yet business-minded start up, founded by highly successful serial tech entrepreneurs
    Working in an entrepreneurial, fun, and result-oriented international team with highly talented people who care
    Contributing directly to solving a pressing global inequality problem by improving what we do and how we do it on a daily basis
    Growing your responsibilities as we grow our scale
    Competitive compensation, including healthcare benefits and equity

    If this resonates with you, there is no time to waste