Jobs Kenya

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  • Sub-Sahara Africa Cluster Head – Location flexible

    Sub-Sahara Africa Cluster Head – Location flexible

    Job ID: 20162752
    Key Responsibilities
    Oversees the Citi Compliance Risk Management Program for Sub Sahara Africa Region as Cluster Head which includes 12 Countries, including multiple Citi businesses, regulated branches, legal entities and other affiliates, and shared service centers.
    The Position is responsible for overseeing the Compliance Program for all Citi activity within the jurisdiction: regulated branches, legal entities and other affiliates, as well as shared service centers, such as Citi Service Centers (CSCs).  This includes ensuring global policies, standards and processes are applied, and suitable addenda and supplementary procedures established and maintained for compliance with applicable jurisdictional laws and regulations. Contradictions between local law and regulations, and group standards must be promptly identified and escalated, and mitigating processes and controls established to comply with jurisdictional requirements and mitigate the risks of non- compliance with applicable group-wide or entity-chain related laws and regulations, and global policies and procedures.
    Responsibilities also include implementing applicable global compliance processes, setting Independent Compliance Risk Management (ICRM) priorities and driving transformation. The person will work closely with senior product, function, and regional management, and other ICRM teams on strategic initiatives and emerging issues.
    The role provides franchise support to the Citi Country Officer and country management, including offering credible challenge, escalation of issues and reporting, as appropriate. In addition, the role also provides strategic direction and facilitates the implementation of the Compliance Risk Management (CRM) Framework, supported by the Comprehensive Strategic Plan (CSP) in the country. The person reports to the Regional Chief Compliance Officer, or a designee, in accordance with jurisdictional requirements.
    Key Activities Governance and Organization:

    Annual Country Compliance Plan: Preparing, obtaining approval and successfully completing an annual compliance risk management plan, in accordance with the global template and content and presentation requirements, setting out how compliance risk will be managed within the jurisdiction and its constituent parts, and the role to be played by ICRM in order to achieve the plan. Identification of the jurisdictional requirements, accountabilities and the process ownership and monitoring and testing ownership, as well as the determination of suitable staffing, hours required and secured budget in order to achieve the state of compliance within risk appetite will be set out in the plan, which will be reviewed quarterly with the jurisdictional CCC and ICRM, as well as any applicable legal entity, as well as where required by applicable regulatory agencies. The annual country compliance plan must take into consideration the applicable compliance risk assessments and MCAs appropriate to the jurisdiction and its activities.
    State of Compliance Reporting: Preparing quarterly, in accordance with the approved global format, and in adherence to all established requirements for the State of Compliance reporting. The State of Compliance report will be presented to the appropriate CCC, BRCC and legal entity Board or Board Audit Committee, or other such Board committee required within the jurisdiction.
    Enhancing Governance: Providing a valued interactive program of support and compliance risk management services covering the assessment and reporting of Key Compliance Risks across products, services, functions, legal entities, service centers and the jurisdiction as a whole. Providing stakeholders with insight and practical solutions as well as credible challenge to improve the ethical control culture, and conduct risk environment. Timely reporting of significant local regulatory issues to local, overseas, regional, and global stakeholders. Same-day escalation of regulatory reports received. Maintaining on-going assessment and reporting of the State of Compliance through the relevant corporate governance committees such as country audit committee(s) and/or subsidiary board(s), country coordinating committee and business risk management committee, and other management body(ies).

    Key Activities Compliance Risk Culture:
    Stakeholder Support and Relationships:  Developing senior management relationships, including with legal entity management focus, inclusive of non-executive directors (where they exist in the jurisdiction), and the CCO as well as product functional and entity/service center line management. Informing senior management and directors of subsidiary boards, and the country/business management of significant compliance matters that require their attention or action.  Proactively anticipate and help the business and functions plan for changes in the compliance and regulatory environment in the country. Provide support to compliance programs and country/business management on policy interpretation and “gray area” exposures.  Build and maintain strong relationships with other functional leads, including Legal, Risk Management, including Operational Risk Management, and Internal Audit to create a supportive and seamless compliance and ethical control culture and an appropriate conduct risk environment.
    Key Activities Processes and Activities:

    Regulatory Management and Coordination:  Supporting the Citi Country Officer (CCO) in the management and development of regulatory relationships. Coordinating as the key interface with regulators on compliance risk management issues and supervisory exam management matters. Providing same day notification of regulator correspondence to Citi Compliance Officer, Regulatory Liaison and Exam Management CCO and ICRM COO. Providing leadership, coordination and regular interaction with the [insert country] authorities on behalf of ICRM and the Citi franchise. Record regulator correspondence and minutes of regulator meetings on Citi system in line with the Global Regulatory Exam Management Governance and Process Standards. Ensuring prompt recording of, responses to, and escalation of regulatory queries, notices of violations and breaches, any forbearance, and concerns identified. Deliver to regulators and supervisors a valued interactive program of support and assurance in accordance with requirements and appropriate expectations on compliance issues, trends, themes, root cases and impacts relating to governance, regulatory risk management and internal control issues. The overall objective is to earn the regulator’s trust and to establish a strong, independent and professional regulatory relationship across the franchise.
    Regulatory Inventory: Ensuring prompt identification, logging in, evaluation and formulation of a plan to address requirements arising from new and amended laws, regulations, rules and other requirements and expectations from regulatory and enforcement authorities.
    Regulatory Change Management and Controls:  Ensuring that the regulatory change management requirements and processes, along with the regulatory control framework for existing requirements, are effectively operating within the country with respect to the identification, impact assessment and implementation of all applicable laws, regulations, rules and related processes, controls and reporting that impact Citi activities in the jurisdiction.
    Anti-Money Laundering Compliance Risk Management (ACRM): Providing strategic direction, oversight, coordination and cooperation in respect of the country’s Anti-Money Laundering compliance risk management program. Partner closely and with the Head of ACRM to ensure a strong linkage between ICRM and ACRM.
    Independent Compliance Risk Management (Program and Product/Service/Function focused*): Providing direction and oversight in supporting the ICRM teams in the country related to local requirements and the applicable extraterritorial laws, regulations, relevant Citi policies, standards, and global procedures.  Deliver consistent application of program procedures and be accountable to program owners consistent with the ICRM methodology and CRM Framework.
    *Programs include but are not limited to: Sanctions; Anti Bribery; Privacy and Information Compliance; Third Party Management and Outsourcing; Employee Activities; Conduct Risk; Ethics; Surveillance, Compliance Assurance; Compliance Monitoring; Prudential Regulatory Compliance. Functions refer to Citi’s Second and Third Line functions outside of ICRM. Products and services are offered to clients of the Institutional Client Group (ICG) and the Global Consumer Group (GCG).
    ICRM Training: Ensuring that country elements of the ICRM global training plan are current and reflect local regulations while providing a fresh perspective on local trends and emerging regulation; ensuring that the training delivery method is tailored to the requirements of the subject matter and audience.
    Risk Mitigation and Issue Remediation: Working with management to ensure continued improvement in self-identification of issues, and appropriate escalation and monitoring processes to ensure timely and effective remediation to mitigate the Compliance Risk per ICRM Methodology and applicable policy.
    ICRM Operational Activity: Proactively leading the ICRM team to provide value added and timely compliance risk management direction, providing oversight of in-country delivery of ICRM programs (e.g., surveillance, monitoring, sanctions screening, assurance, etc.) to meet local regulatory requirements and expectations, as well as global key performance indicators. Developing team operational efficiency with the timely implementation of enhancements. Conducting and meeting required standards in the relevant Management Control Assessments.
    Key Activities Resources and Capabilities:
    Management of Team: Championing a high performance environment and implementing a people strategy that attracts, retains, develops, embraces diversity and motivates teams (includes ICRM CSC colleagues) by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
    Compliance Technology and Automation; Data, Metrics, and Analytics: Supporting ICRM efforts to enhance technology and automation across the function. Provide relevant information and materials related to data to enhance the development of enhanced metrics and analytics for compliance risk.
    Compliance Transformation: Being the transformation leader in the country and being accountable ultimately to the Transformation Managing Director supporting the CSP to strengthen ICRM’s and Citi’s compliance risk management.

    Qualifications:

    Required:  Bachelor’s Degree highly preferred or relevant, equivalent experience. Preference for post graduate degree and/or recognized professional qualifications where applicable. Professional qualifications may include: CRMC or equivalent, CPA, ACA, CIA, CFA, ACAMS, etc. strong technical knowledge of compliance regulations and requirements, experience within a highly complex, global financial institution, regulator or related industry participant; previous experience managing a diverse staff.
    Preferred: Advanced degree and/or professional certification preferred.

    Skills:
    Required:

    Credibility as a subject matter expert and experience of dealing with issues that have a high impact at all levels of the organization
    Experience of working with key country level regulators and industry associations
    Knowledge of local regulatory requirements and obligations and the ability to identify emerging compliance issues and themes
    An ability to influence senior business leaders on all compliance risk-related matters affecting the business.  The individual should have the ability to independently challenge, when needed, while at the same time being supportive and solution-based and not being perceived as obstructive
    An ability to be “hands on” and “in the trenches” with the direct team, while also bringing a sense of strategic vision and a global sensibility to the function
    Ability to navigate and negotiate through conflicting demands to maintain focus on priority objectives while ensuring key stakeholders’ needs are met
    Strong team leadership, communication, interpersonal and management skills, with a track record of leading through change and the ability to effectively communicate the strategic vision to various stakeholder groups
    Effective negotiation skills, a proactive and “no surprises” approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management and influencing skills are essential
    The ability to thrive and execute in a complex, highly matrixed, global environment

  • Assistant Claims Analyst – Medical

    Assistant Claims Analyst – Medical

    PURPOSE:
    To achieve customer satisfaction through efficient and prompt claims settlement.
    PRIMARY RESPONSIBILITIES:

    Supervision of claim registration roles.
    Process all service providers invoices and payment within the set standards;
    Prepare various claims analysis reports for clients and management consumption.
    Attend to customer and service providers ‘queries and complaints promptly and professionally.
    Process fully documented claims and referring any suspicious claims to the supervisor.
    Initiate reinsurance and third party recoveries (written demand letters);
    Review claims reserves on a continuous basis in view of new developments and to close files where all payments have been made.
    Communicate risk improvement measures to the underwriter to take appropriate action.
    Follow up on registration and reconciliation of provider statements to ensure closure.
    Ensure continuous improvement of claims processes and technology advancement to ensure efficiency.
    Follow through to ensure all claims with issues at registration level have been addressed or escalated to the supervisor.

     
    PERSON SPECIFICATIONS
    Academic Qualifications

    Bachelor’s Degree in business or Insurance or in a relevant field

    Professional Qualifications

    Part qualification in relevant professional field in IIK or ACII

    Experience

    Up to two (2) years’ relevant experience

    Skills and Attributes

    Excellent communication and presentation skills
    Problem solving skills
    Excellent interpersonal skills
    Good analytical skills
    Computer literate in MS Office and other office applications
    Understanding of the working environment /competitors
    Technical competence in insurance
    Basic knowledge of regulations by AKI and IRA

    If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume through link below indicating on the Title of the Job.

  • Senior Analyst Digital Channels & CX Value Delivery

    Senior Analyst Digital Channels & CX Value Delivery

    Job purpose

    Responsible for leading a team that supports & maintains all Digital Channels & Customer Experience IT systems within Britam Group to ensure optimal operation & utility at all times.

    The role is also responsible for continuous service improvement across all these IT platforms taking advantage of regular OEM system updates to unlock additional value for the business based on the annual support/maintenance contracts.

    Key responsibilities

    1. Service Operations:

    Lead a team of 1st level, 2nd level & 3rd level service request fulfilment staff to respond to customer issues and resolve within agreed SLAs;
    Act as the problem manager responsible for managing the lifecycle of all problems. The primary objective here is to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. The incumbent will also maintain a database of all known errors and workarounds;
    Act as the access manager responsible for granting authorized users the right to use a service, while preventing access to non-authorized users. This will all be done within the confines of the policies defined in IT Security Management;
    Create, maintain and regularly update technical documents and procedures;
    Deliver regular and customised training to teams within IT and business to help unlock system value and reduce support tickets;
    Prepare maintenance plans and upgrade schedules for the organisation’s systems then subsequently manage execution of the same to ensure production systems are always up to date;
    Develop operational reports for teams across the business & IT; and
    Support the rollout of new applications

    2. Service Transition:

    Act as the software release manager responsible for planning, scheduling, and controlling the movement of releases from test to live environments. The primary objective is to ensure that the integrity of the live environment is protected and that only the correct components are released into production per the approved change management process;
    Act as the configuration manager responsible for maintaining information about configuration items that are required to deliver IT services; and
    Maintain a logical model containing ALL the components of the IT infrastructure (CIs) and their associations at all levels. This should cover the entire technology stack from the end user device all the way down to the back-end hardware and storage equipment at both the production and DR/back-up sites.

    3. Service Design:

    Maintain a service catalogue covering all IT services provided within their area of responsibility;
    Participate in the technical design of new IT services within their area of responsibility. The incumbent will be a signatory in all service design documents and is primarily responsible for the non-functional requirements including but not limited to; technology to be used, application architecture, data structures, security, performance, capacity, availability and service continuity;
    Participate in the definition and negotiation of service level agreements with business leaders on a regular basis. This is for both new and existing services; and
    Participate in vendor contract negotiations and subsequent vendor/supplier management to ensure maximum value is obtained from the Money paid to suppliers. Ensure that contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments.

    4. Continual Service Improvement:

    Assess the effectiveness of existing platforms and processing systems in order to plan for improvements, growth and future changes within the organization;
    Assist in the development of technology innovation plans which ensure that new and existing technologies are tested & utilized to create operational efficiencies and enable the achievement of Britam Group goals. This will be an outcome-based metric assessed at the end of each year; and
    Develop and maintain third-party vendor relationships to strengthen and support Information Systems and enterprise architecture.

    Knowledge, experience and qualifications required

    Bachelor’s degree in Computer Science/ Technology
    Certification in ITIL V3 and above is a mandatory requirement.
    Intimate knowledge of Britam’s computing systems
    Ability to explain complex ideas to those with limited IT and systems knowledge
    Exceptional verbal and written communication skills – Excellent communicator.
    Listening ability and patience
    Extraordinary customer service and relationship management experience
    8. Critical thinking skills
    9. 5 -10 years’ experience in IT Service Operations roles 3 of which should be in a technical solutions implementation position.

    Essential competencies

    Deciding and Initiating Action – Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
    Leading and Supervising – Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
    Persuading and Influencing – Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    Planning and Organising – Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
    Relating and Networking – Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
    Creating and Innovating – Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.

  • Directors

    Directors

    Following the promulgation of the Constitution of Kenya 2010, and subsequent dissolution of the former Local Authorities, the provision of water services is now a devolved function of the County Governments. Consequently the County Governments have been mandated in section 77 of the WaterAct 2016 to form water service providers (WSP5) within their counties which shall operate as limited companies under Companies Act 2015.
    Subsequently, some of the WSPs have amended their Memorandum and Articles of Association to reflect these changes and hence the need to implement the same. Section 79 of Water Act 2016 mandates the county Government to appoint Board of Directors in line with the Articles of Association and Memorandum of the company.
    Under the Corporate governance guidelines, the Water Service Provider (WSPs) are managed by a Board of Directors whose primary function is oversight – overseeing the Company’s business so that it is effectively managed in the long term interest of shareholders.
    The day to day management of the WSP is carries out by a management team headed by a Managing Director.
    In this respect therefore, County Government of Taita Taveta have done consultations and intend to fill various vacant positions in the Board of TAVEVO WSP which are falling vacant due to expiry of terms as indicated below.
    Background of The Directors
    The composition of the directors requires a mix of skills.
    The mix of skills should from the business and manufacturing community, professional bodies, residents organizations, women organisations and local stakeholders groups such as schools, farmers, youth groups geographical representation etc. the selection process will be subjected to the constitutional requirement of gender balance.
    Elegibility Criteria
    To be eligible, all the persons appointed to the board must;

    Be literate and numerate to at least O level.
    Demonstrate experience and acumen in a business or any profession for at least 5 years.
    Demonstrate participation in local development initiatives
    Have experience as change management agent.
    Not be suppliers or other trading associates of the Company.
    Not be persons ¡n current professional or social relationships with directors of the Company.
    Be a resident within the area served by the Company.
    Obtain recommendations from the nominating body they wish to represent.
    Fulfil conditions of chapter 6 of the constitution of Kenya 2010 on leadership and integrity and section 80 of Water Act 2016 on appointment as a director of a WSP.

    Applications are invited from qualified individuals wishing to be considered to serve as directors of TAVEVO Water and Sewerage Company below.
    Description of Vacant Positions

    One woman representing a women organization.
    Two professional members each from a professional body nominated from the body or any other key primary stakeholder that is of equivalent value to the professional body.
    One member from farmers Association or resident organization including water users association.

  • Monitoring, Evaluation, Reporting and Learning (MERL) Manager

    Monitoring, Evaluation, Reporting and Learning (MERL) Manager

    We are seeking to recruit an innovative Monitoring, Evaluation, Reporting and Learning (MERL) Manager with a deep understanding of monitoring and evaluation to join our team.
    Reports to: Kenya Program Director
    Job titles of persons supervised: Data Analysts, M&E Officers
    Job Summary / Purpose: The position is responsible for development and implementation of an effective monitoring and evaluation system: design and implementation of research, surveys and studies, seeking innovations and best practice methodologies to strengthen the quality, design, and metrics of BOMA MERL activities; and promoting a culture of data demand and use within BOMA and with stakeholders.
    Duties and Responsibilities
    Strategy and Business Management

    Provide leadership and day-to-day-management of BOMA’s monitoring and evaluation activities, digital data collection and analysis for baselines and end-lines.
    Provide support for the development of a comprehensive monitoring and evaluation plan across the organization and ensure its delivery.
    Establish and guide a data quality management strategy.
    Lead the development and implementation of strategic, business, management, operational, and work plans as well as budgets for MERL.
    Support fundraising and resource mobilization initiatives through provision of appropriate data and information for concept papers and proposals.
    Manage financial and material resources allocated to Monitoring, Evaluation, Reporting and Learning

    Monitoring and Evaluation

    Design and Manage the implementation of BOMA’s MERL system in line with internal and external requirements
    Design and coordinate/implement quantitative and qualitative research and surveys, impact assessments and longevity surveys/studies to build evidence of the impact of BOMA’s graduation model.
    Coordinate and supervise MERL activities and ensure MERL framework (indicators, tools and methodologies) and practices are aligned to industry standards and/or compliant to donor requirements
    Facilitate capacity development of staff in MEL.
    Manage continuous monitoring and periodic evaluations of BOMA’s programs/projects as designed in work-plans and provide consolidated reports to Program Managers and leadership team that summarize implementation progress, trends, variances and learning
    Lead in writing of M&E reports and coordinate documentation and dissemination of findings.
    Facilitate period review of performance metrics with program teams to ensure programs/projects are within design and implementation principles of MERL.
    Provide MERL technical support to BOMA’s partners as they adapt, design and implement MERL systems for BOMA-supported graduation activities in new projects, contexts, and populations

    Data Quality Assurance

    Ensure data quality standards are established and maintained for program and projects.
    Undertake regular review of data management systems and processes and advice on ways of continuous improvement.
    Ensure feedback loops to regional managers or technical advisors and corrective actions implemented.
    Review and analyse monthly monitoring data and work with regional and project teams to identify and resolve variances.
    Lead and strengthen quality control of BOMA data to assure the integrity of data for analysis, tracking, and validation

    Financial Management

    Assist in preparation and use of the budgets and support budget monitoring and control for the unit.
    Oversee prudent management of resources allocated to the unit and ensure value for money in all financial commitments.
    Uphold BOMA’s financial management policy and adhere to set benchmarks and guidelines

    Documentation and Record Keeping

    Ensure proper documentation for all programs/projects and put in place a proper filling system that is easily retrievable in line with BOMA’s program implementation policy and guidelines.
    Maintain adequate documentation and records for programs/projects initiatives that ensure processes, activities and statistics are well captured and records kept in line with established policy and protocols.
    Facilitate training of staff on documentation and record keeping; and enforce adherence to standards and protocols.

    Sharing and Learning

    Coordinate documentation and dissemination of research and study findings; case studies, experiences, best practice and lessons.
    Synthesize and develop frameworks for adoption of lessons and experiences for continuous improvement of program approaches and methodologies at BOMA to promote its work.
    Encourage and promote sharing of learning and experience with the team, across the organization and with like-minded/peer organizations.
    Provide inputs for program learning and improvements, contribute to the global evidence base for graduation, inform future project design, and underpin quality donor reporting.
    Organize and support quarterly reflection and training meetings to ensure continuous learning, adaptation and quality improvement of BOMA’s program

    Relationship Management

    Develop and maintain strong and collaborative relationships with colleagues, partners and relevant stakeholders.
    Represent and participate in relevant forums whenever nominated.
    Maintain a network of peers and professional contacts for exchange of ideas and information.
    Maintain good public relations and promote visibility of the work of BOMA.

    Management of Staff

    Provide direct supervision to MEL unit staff, including technical oversight of regional MERL officers, participating in their performance management reviews and professional development planning
    Support in the recruitment and selection, and provide effective coaching of staff, while inculcating culture and values of the organization for the unit.
    Promote effective communication among staff of the unit with head office and other departments/units/regions.
    Proactively employ practices that lead to staff motivation and retention; and provide for succession plans.
    Proactively mentor and support upcoming team members as a way of building a pipeline of talent in the organization.
    Conduct annual appraisal for professional staff in the unit.

    Perform any other duties as may be assigned by the Supervisor from time to time.
    Knowledge, Skills and Abilities
    Level of Education / Academic Qualification

    Bachelor’s degree, MBA or advanced degree in monitoring and evaluation preferred

    Specialized Training / Professional Qualifications

    Post Graduate Diploma in Project Management/Monitoring and Evaluation is an added advantage.
    Practical experience in use of data analysis tools like STATA or SPSS.
    Formal M&E training and/or specialized skills in statistics are an advantage.
    Experience in research and surveys – design of tools, data collection, data processing and analysis.
    Experience using Collaborating, Adapting and Learning practices preferred.

    Competencies / Abilities / Skills Required

    Self-directed, dynamic, innovative, and highly motivated individual with strong leadership and management skills, and demonstrated ability to build, nurture and direct team.
    Strong interpersonal skills with ability to work with people from diverse backgrounds and develop and maintain constructive relationships and profitable networks.
    Strong communication skills (both written and spoken English and Kiswahili language), and strong presentation and report writing skills.
    Excellent analytical and detail-oriented individual with extensive experience in research, surveys and data management.
    Experience in the arid lands, preferably in East Africa, and passionate about women’s economic empowerment.
    Strong computer skills and very good knowledge in use of applications such as Excel, Word, Access and PowerPoint required, while working knowledge of Salesforce and Taroworks would be an advantage. Also demonstrated ability to leverage technology in social entrepreneurship.
    Good planning and organizational capacity with demonstrable ability to work with minimal supervision and demonstrated ability to multitask

    Relevant Work Experience

    At least 5 years’ experience in management and leadership of complex M&E frameworks and systems.

    Authority / Independent Action
    The job is performed in accordance with established policies, practices, standard procedures and guidelines with occasional need for independent decision. It makes recommendation to the management on issues relating to management of MEL at BOMA to enable effective service delivery and impact of the program. Consultations with senior management team and program team are made consistently to promote cooperation and collegiality in decision making.
    Resource Management Responsibility

    The job provides responsibility for human, financial, material resources and assets for MERL.

    Working Conditions
    Working Environment

    The position is based in BOMA’s country program headquarters in Nanyuki with frequent travels to the program areas. The job will occasionally require the jobholder to work for long and odd hours.

    Occupational Hazards

    The work performed presents exposure to difficult situations / environments, harsh terrain, and periodically exposed to adverse weather conditions during field visits. Occasionally works under pressure from time to time to meet deadlines.

    Application
    Qualified and interested candidates who meet the person specifications and the requirements as outlined above should send a cover letter and CV to Recruit@bomaproject.org with the subject line clearly marked MERL Manager (do not send any other attachments apart from your application letter and CV).
    Applications will be reviewed on a rolling basis – as and when received until a suitable candidate is identified.
    Only shortlisted candidates will be contacted.
    Deadline for application is Friday, 28th February 2020.
    Qualified candidates should be prepared to provide three industry-related references upon request.
    BOMA is an equal opportunity employer; qualified female candidates are encouraged to apply

  • Customer and Channel Data & Insights Analyst – East Africa & West Central Africa

    Customer and Channel Data & Insights Analyst – East Africa & West Central Africa

    Ref No.: 2020/HR/CS-001
    Reporting to the Customer Engagement & BI Lead Africa, the position holder will be responsible for enabling customer centric strategy and sales execution through data analytics and customer insight, providing necessary support, data and insights to establish an effective and efficient route to market and sales organization and collaborating with stakeholders throughout the Crop Science division; to build a holistic view of the analytical requìrements and align it with the organizations strategy .
    Major Tasks and Responsibilities

    Use internal and external data to highlight market and business trends to increase profits and efficiency
    Responsible for collecting insight through different means, from mining the company data sources and industry trends to help develop insight on company position and suggest improvements and changes to drive business and profitability.
    Plan and manage the budgets for the research projects accordingly to ensure that actual spend does not exceed the planned budget
    Develop Insights to support Go-to-market strategies, customer engagement, campaign activation, crop teams and cluster strategies.
    Collaborate with stakeholders to create a mechanisms and platforms for tracking strategy execution through a set of KPls.
    Analise research finding and translate into concrete suggestions and actions to be used in Go-to-market strategies, campaign actIvation and sales tactics
    Support country group sales teams with channel partner mapping and channel-product visibility
    Collaborate with relevant stakeholders in the implementation of key business enablers such as account planning, track and trace, affiliate programs etc.
    Implement standard and approved customer segmentation to drive prioritization and business growth
    Responsible for Improving customer experience through:

    Developing customer journey maps and segmentation with identification of customer pain points and key touchpoints,
    Collect customer feedback .
    Able to make decisions and provide direction to business in order to improve customer expeìence.
    Use Probability of Purchase and Recently/Frequency I Monetary Value models based on CRM data to predict future customer buying behavior (loyalty and churn).

    Develop ongoing analysis of reasons for customer chum and recommendations to minimize it
    Monitor CRM sales data quality and implement actions to ensure sound and reliable customer data
    Provide support for account planning through data analytics, dashboards, reports etc.
    Communicate and provide trainings for countries to understand and implement customer segmentation
    Capture and anticipate grower and sales trends through data tracking and analytics. Manage Marketing résearch projects as and when required with the Identified research companies.
    Have the ability to operate individually and work independently. Able to manage project team members in a matrix organization.

    Experience / Qualification

    Tertiary qualifications Bachelors in Business (BBA) or Bsc computer science with majors preferable in the following (project management data, science, statistics, software development or BI related).
    Minimum 3 years sales, marketing and/or agronomic experience. .
    Experience in CRM, data management and analytics is preferred.
    Agricultural background, experience in the seed, crop protection and/or biotechnology industry is preferred.
    Technical Skills: HTML5, SQL, SSIS, SSAS, SSRS, R, Power Bi, Tableu
    Good Microsoft Office skills (Excel / Power Point / Word) a prerequisite.
    Highly motivated, creative, dynamic and well organized.
    Good business and strategic acumen required.
    Excellent communication and presentation skills.
    Fluent in English, oral and written, Is required.
    Customer centric and market oriented.
    Experience with project planning and execution
    Ability to prioritize multiple tasks with associated deadlines for deliverable results.
    Proven ability to influence effectively in a diverse organization and works well in teams.
    Ability to work well across both commercial and smaliholder farmer markets

    Position Grade: V.S 1.1

  • Data Design Associate

    Data Design Associate

    Data plays a critical role at Komaza – by putting a smartphone in the hand of every single Field Extension agent, we are able to collect and analyze real-time information on all aspects of our value chain from Planting to Sales. Working in close collaboration with the Technology Development team (who create custom software to collect and store this data) Business Intelligence is the central nervous system of information at Komaza, and is tasked with designing new visualization tools, dashboards and human systems for leveraging data in our day-to-day operations. A core focus of the department is defining and managing the seams between our diverse data systems.
    About The Role
    The Business Intelligence team has achieved a critical milestone this year. We are on the brink of transitioning to a new custom Komaza web application that will connect data across our farmer journey from enrollment to payment — allowing us to track dynamic data and improve operational oversight. Our Data Design Associates play a critical role in enriching Komaza’s business by collaborating with multiple departments to ensure we gather the right information with a high degree of data integrity in order to develop insights for our rapid expansion across East Africa.
     
    What Will You Do

    Work with our Technology Team to design the future of digital extension services for Agriculture
    Identify and provide input to new technology opportunities that will have an impact on the Komaza-wide BI systems
    Design, improve and implement data systems for our value chain operations, regional expansion sites, and shared service teams
    Design and implement new data collection methods to keep our data complete, updated and useful 
    Develop custom analytical tools for use across the company
    Collaborate with value chain departments to extract meaningful insights for operational improvement
    Serve as a data consultant to multiple departments, training others on best practices on research design methodology, as well as data collection tools and techniques
    Develop data roadmaps, analysis, dashboards, process flows, survey forms and more 

    Note: The role we’ll have you a 50-50 time split between the Nairobi and Kilifi Office

  • Managing Trustee

    Managing Trustee

    The Fund is seeking to competitively recruit for the position of a Managing Trustee who will also serve as Chief Executive Officer. Reporting to the Board of Trustees, the Managing Trustee will be responsible for implementing PCF’s Strategic Plans and policies as approved by the Board.
    The successful candidate will be engaged on a three (3) years renewable Contract.
    A detailed job profile can be accessed HERE
    Application
    Suitably qualified and experienced individuals should submit applications enclosing a detailed Curriculum Vitae (CV), copies of relevant academic and professional certificates/testimonials. The CV must at the minimum provide details of  the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.
    Applications must also be accompanied with copies of the following valid documents:

    Tax compliance certificate from Kenya Revenue Authority;
    Clearance Certificate from Higher Educations Loans Board;
    Clearance from the Ethics and Anti-Corruption Commission;
    Certificate of Good Conduct from the Directorate of Criminal Investigations; 
    Clearance from an approved Credit Reference Bureau;
    National Identity Card.

    Applicants are also notified that shortlisted candidates may have to undergo both psychometric assessment testing and necessary integrity background checks with relevant law enforcement institutions.

  • Partnership Development Manager Business Development Manager Learning and Evaluation Manager

    Partnership Development Manager Business Development Manager Learning and Evaluation Manager

    Background
    Reports to: Executive Director
    Job Purpose
    Reporting to the Executive Director, the Partnership Development Manager will fulfil a senior management role, and work to develop new, potentially diverse, partnerships that serve to extend the impact of Dignitas. These partnerships will form a critical part of the strategy to develop and steward a sustainable, diversified local and international resource base for the organization’s work. The Partnership Development Manager will work closely with the Executive Director to ensure strategic growth of the organization.
    This is an ideal opportunity for an experienced, results-driven leader who is passionate about people, and able to grow and scale the organization.
    Key Tasks and Responsibilities

    Identify, pursue and steward a range of corporate partnerships to support Dignitas’ growing program portfolio.

    Develop and implement strategy to reach medium to large corporates, and corporate foundations toward partnership around agreed priorities.
    Cultivate a list of strategically identified potential partners who could invest in Dignitas programs.
    Negotiate partnership agreements and contracts, and provide oversight of delivery on these partnerships including reporting.
    Track and communicate impact of partnerships, leveraging the Learning and Evaluation team and collateral to help build evidence that contributes to broader organizational learning and growth.

    Develop strategic channels for earned revenue through service provision partnerships.

    Refine existing Business Plan and Financial Model
    Drive sales and marketing strategy, including development of relevant collateral and online presence.
    Be responsible for growth, and achievement of key deliverables.
    Management and oversight of any staff assigned to Vibrant Schools

    In collaboration with the Executive Director, develop an organizational Partnership Development Strategy that is focused on growth and resource mobilization.

    Identify relevant trends in investment, partnerships, sustainability and general programming
    Ensure partnerships align with program development plans, and resource required.
    Leverage partnerships as a strategic growth opportunity, including exploration of new geographies, workstreams etc.

    Visit our jobs page to learn more. Job description is attached here

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