Jobs Kenya

Job Experience: Experience of

  • Digital Marketing Intern

    Digital Marketing Intern

    Job Description
    This is an internship opportunity of 4 months with high chance of securing employment based on performance and other appraisal factors.
    The Digital Marketing Intern will be involved throughout the campaign ideation, planning, implementation, measurement, and optimization process. Therefore, he/she should have hands-on experience using various digital marketing platforms.
    Specific responsibilities include:

    Assist the team in the development of the overall digital marketing strategy
    Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)
    Tracking websites traffic flow and providing internal reports regularly.
    Fixing any error in online content and arrange webinars and webcasts.
    Be actively involved in SEO efforts (keyword, image optimization etc.).
    Preparing online newsletters and promotional emails and organizing their distribution through various channels.
    Providing creative ideas for content marketing and updating the website.
    Collaborating with designers to improve user experience.
    Measuring performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.).
    Promoting our group companies’ product and services in the digital space.
    Creating and executing SMS, and email-based marketing campaigns.
    Analyze digital marketing analytics reports and share insights with the team to develop optimization plans
    Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies, and share insights with the rest of the team.

    Required Qualifications:

    At least a Diploma in Marketing, Digital technologies or relevant field.
    Prior experience in a similar role is highly preferred.
    Excellent understanding of digital marketing concepts and best practices.
    Good knowledge of all different digital marketing channels.
    Working knowledge of ad serving tools.
    Perfect knowledge of web analytics tools (e.g. Google Analytics, WebTrends etc.).
    Skills and experience in creative content writing.
    Analytical mindset and critical thinking.
    Must be residing or willing to relocate to Mombasa.
    Excellent communication and interpersonal skills.
    Team player.

  • Compliance Specialist

    Compliance Specialist

    REPORTS TO:             Legal Manager
    Main Purpose of the job
    Provide advice to   SSA  business on Business Conduct Standards (BCS) compliance topics and reviews agreements on contractual relationships with medical care institutions, medical care professionals and third party distributors/agents. Such contracts being relative to research, education and commercial distribution.
    Main job DUTIES

    Advise businesses, business management and customers on BCS compliance. Function as 1st point of contact on all BCS issues. Cross-functional and cross-departmental support.
    Prepare and conduct regular meetings and training sessions on BCS (including anti-corruption practices) and other compliance issues for SSA team.
    Assist in the development of procedures, guidelines and training programs on compliance and contract management and related matters for SSA
    Apply knowledge, develop processes, optimize processes, and suggest improvement to current processes as needed.
    Ensure alignment with ethical standards of the organization.
    Advise business units (together with Legal manager) on appropriate contract types and necessary documentation. 
    Perform monitoring tasks, investigate complaints and verify deficiencies are corrected.
    Cooperation with EMEA Strategic Compliance Team
    Assist with paralegal work, if and when necessary.
    Other tasks determined by Manager

    KNOWLEDGE/EDUCATION

    Good background and/or education in the field of contract administration, general administrative matters; compliance experience
    Fluent English (both written and spoken)
    Legal background
    French language skills

    JOB  EXPERIENCE

    2-3 years practice in the field of contract administration, compliance or as a paralegal in a law firm or industry;
    Pharmaceutical or medical device industry experience
    Work experience in a multinational environment.
    Legal background of some kind preferred

    JOBSKILLS / COMPETENCIES

    Demonstrate effective organizational skills
    Good judgement and integrity
    Very good written and verbal communications skills-very important!!
    Analytical thinking / ability to work on multiple projects at the same time
    Attention to detail
    Positive and “can do”  approach
    Good priority setting skills
    Commitment
    Ability to work under pressure
    Ability to work autonomously, manage own day-today workload, and set own deadlines/priorities
    Ability to interface directly with demanding business clients
    Ability to work in an international environment and a matrix organisation    
    Good priority setting skills
    Commitment
    Ability to work under pressure
    Ability to work autonomously, manage own day-today workload, and set own deadlines/priorities
    Ability to interface directly with demanding business clients
    Ability to work in an international environment and a matrix organisation

  • Gender Analysis Strategy Consultancy

    Gender Analysis Strategy Consultancy

    The gender analysis will seek to guide implementation, reporting and evaluation activities of the Programme to enable systematic integration of gender perspectives while ensuring the inclusion of prevention and mitigation mechanisms to potential negative effects such as re-traumatisation of victims of armed conflict. It is thus anticipated that analysis will ensure that programme activities will be informed by gender-sensitive objectives, results and indicators through the use of sex and age disaggregated data to facilitate monitoring and post-evaluation. This serves to ensure that the programme is in a position to influence outcomes aimed at achieving inclusion and that beneficiaries are not placed at risk by the proposed programme activities.
    It will also be necessary to analyse whether the Programme is designed in such a way that it prevents the exclusion of relevant gender and age categories particularly with regard to the need for ensuring the Programme proactively includes girls’ voices and that girls and boys engaged by the Programme are able to influence decisions and processes of relevant bodies as envisioned in the Programme objectives. To this end, the analysis should identify existing mechanisms or Programmes that can be strengthened and propose innovative approaches, which if implemented, should result in more effective protection of boys and girls as well as interventions that address gender-specific protection risks.
    The analysis should be especially cognisant of gender and its intersectionality with age, sex, ethnicity, religion, disability and the likely differences in experiences of boys and girls, vulnerabilities specific to boys and girls as perpetuated by cultural gender norms, and the risks and needs of younger girls, adolescents and youth.
    At a minimum, the analysis should meet the following criteria:

    Use key recent statistics on the situation of women and girls, men and boys – which will also provide the baseline for future measurement (including relevant statistics that reflect the Protecting Children in Conflict (PCIC) thematic or concentration areas) and provide an interpretation including a nuanced understanding of gendered dimensions of conflict. This should be linked to the report, Stop the War on Children: Gender Matters and its implication to the project, Protecting Children Affected by Armed Conflict in Sub-Saharan Africa;
    Key barriers to achieving gender equality (including social norms, legislative, institutional capacity, political will etc.) focusing on those areas that are of interest to the activities of PCIC;
    Contributions that could be made by the programme outcomes to the achievement of the programme purpose, and the way in which assumptions made could affect programme achievements. This aspect of the evaluation will also include a specific assessment of the benefits possibly accruing to particular stakeholders and target groups;
    A mapping of actors with the mandate and capacity to act for gender equality in situations of armed conflict in Sub-Saharan Africa (NGOs, donors, International Organisations, line ministries, gender equality national machineries, etc.);
    A mapping of knowledge / information gaps (e.g. sex-age disaggregated statistical information);
    Clear assessment of where Save the Children and its key stakeholders including the African Union, Regional Economic Communities/Regional Economic Mechanisms (RECs/RMs), Training Centres of Excellence, and Troop and Police Contributing Countries can add value for achieving programme objectives on gender equality;
    A number of clear tangible suggestions for the inclusion of gender in the areas of intervention (e.g. thematic area, engagements with stakeholders).

    Experience and Qualifications
    This consultancy is open to both individuals and consultancy firms who meet the following criteria:

    Advanced University degree in Social Sciences, Development Studies, Law or related area;
    At least 5 years’ relevant professional experience working on similar assignments;
    Prior research experience on the situation of children affected by armed conflict in Africa;
    Familiarity with child rights programming;
    Demonstrate experience of gender research. Research conducted in the field of gender would be an advantage;
    Demonstrate experience in applied research, especially literature reviews;
    Demonstrate experience in Programme reviews;
    Demonstrate experience in capacity assessment and development;
    Demonstrate strong working relationship with relevant stakeholders in respective countries;
    Demonstrate analytical and conceptual ability, good communication and facilitation skills;
    Demonstrate strong report writing skills and be able to share examples of previous work;
    Demonstrate a track record of delivering high quality written outputs on time in a consultancy environment;
    Demonstrate ability to work independently and deliver on time;
    Fluency in English is a must, French an asset.

    The Organisation
    We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
    We are working towards three breakthroughs in how the world treats children by 2030:

    No child dies from preventable causes before their 5th birthday
    All children learn from a quality basic education and that,
    Violence against children is no longer tolerated

    We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

  • Manager Of Research

    Manager Of Research

    Job Summary
    The Manager of Research supports the Director of Research in all aspects of the intellectual leadership, strategic direction and management of the research programmes with special emphasis on thematic and collaborative research, commissioned studies and special workshops. The position holder engages with researchers and monitors their progress according to agreed criteria, communicates with, and provides support to project coordinators, steering resource persons and other members of the research network.The position is key for ensuring effective collaboration across Departments and Divisions within AERC in support of the research programme. Within the mandate of the Research Department and under the guidance of the Director of Research, the Manager of Research has the responsibility for seeing that decisions are made within a value for money culture, and that Departmental performance standards are met.
    Responsibilities
    Research Management ·Manage the formulation and coordination of new research projects.

    Reviewing final researchpapers being considered for publication in AERC’s Research Paper Series andother publications and providing progress reports on departmental activities toAERC Committee of Directors, the various governance organs of AERC (the AERCBoard, the Programme Committee) and donors.
    Active Participation/ Liaisonwith Research Network ·Managing the research process by liaising with, and supporting researchers,resource persons and other members of the AERC network to achieve statedobjectives of the various research activities.
    Coordination with otherDepartments and Divisions ·Managing the calendar of AERC flagships events and projects supported by theprogramme administrators and assistants.
    Administrative functions · Taking the lead incoordinating inputs from the Department into the preparation of the annualProgramme of Work and Budget and revisions thereof for the Research Programmeas well as documentation for the Programme Committee meeting

  • Compliance Officer Trainee Customer Service Manager

    Compliance Officer Trainee Customer Service Manager

    Job Duties and Responsibilities
    Compliance Officer Trainee is responsible for providing assistance in the following duties with guidance and leadership of immediate supervisor; 

    Providing any necessary support in ensuring relevant stakeholders of the firm are adhering to rules set by the regulatory authority. 
    Reviewing and evaluating compliance related matters. 
    Ensuring policies are continuously followed. 
    With guidance from an immediate manager, act as a channel of communication between compliance investigators and concerned parties. 
    Participating in developing, maintaining and revising policies. 
    Responding to any given violation of regulations, policies, rules, and standards of conduct. 
    Working with relevant parties to coordinate compliance activities. 

    Education levels, skills, and experience required for the position

    Degree in Business Administration/Management/ Risk Management. 
    6 Month experience in a fast pace IT/Financial/ Corporate environment. 
    Must have good presentation/ customer facing skills including writing skills. 
    Must have the ability to communicate with clarity and effectiveness. 
    Attention to details and industry awareness on compliance matters. 
    Proactive with abilities to engage at different levels. 

    go to method of application »

  • Business Development Leader

    Business Development Leader

    Dimensions:
    Staff:               Nil
    Countries:       East Africa, predominantly Kenya.   
    Business Results: Accountable for achieving business targets through growing designated business revenues PV/MV/CIF, and developing new business opportunities. Monitor business results of the individual Clients and anticipate challenges and take proactive measures to accomplish all targets.
    Principal Accountabilities:
    Strategic Planning
    Lead the development of strategic plans for assigned Clients by integrating and setting priorities based on information about the markets, Client business plans, Visa priorities and competitor activities.  Ensure the plans are shared, understood and bought into by specialist divisions within Visa.
    Contribute to the development of the East Africa strategy.
    Ensure the development of an operational plan for each assigned Client, with corresponding tactics and actions to achieve defined goals. 
    Monitor the development of the banking, financial services and technology industries across the region, analyse trends and understand factors impacting current and potential business results of Visa. Monitor, analyse and develop/respond to competitor’s strategies. 
    Drive Innovation agenda with thought leadership focus especially mobile, Visa Direct, paywave.
     
    Ensure that the necessary Marketing plans are in place in good time (6 months ahead) and have sufficient justification for the required spend.
     
    Business Development and Relationship Management
    Establish, develop and manage the relationship between Visa and assigned fintech Clients.
    Responsible for achieving revenue targets against assigned Clients.
    Identify new business development opportunities and take accountability for and manage the project evaluation of these.  Focus on achieving business targets through growing existing business and developing new business opportunities.  Monitor business results of assigned Clients and anticipate challenges and take proactive measures to accomplish targets.  Ensure effective communication of progress to targets both within Visa and with Clients.  
    Develop, maintain and cultivate close relationships with decision-makers and senior management of assigned Clients and partner companies.  Understand their business strategies, priorities, needs and business processes, present to them strategic ideas and share Visa’s views on industry developments and dynamics and advise them how Visa products can impact their results.
    Represent Visa to the Clients by providing a point of contact to them, with permanent high quality support on the Visa organisation, products, systems and policies.
    Client consulting relating to operations, IT, marketing, compliance
    Execution
    Execute against the strategic plan for the Clients. Gain alignment with all other functions to ensure that delivery against the plan is aligned across all functions.
    General
    Ensure all CEMEA departments are fully informed of actions that may affect them, support their objectives and business plans and seek to resolve conflicts which might occur. 
    Actively contribute to the development of the team through sharing of information, coaching and support.
    Establish, maintain and develop good relationships with CEMEA colleagues, staff in global functions and other regions to ensure that global initiatives and best practice throughout Visa are effectively introduced across CEMEA.
    Complete ad hoc project/research work and other initiatives as directed by senior management.
    Security
    As with all positions within Visa CEMEA the jobholder is responsible for the security of the Visa CEMEA environment and the physical security of all Visa property, documentation and Client information. 
    Health and Safety
    Give full support to the Company’s health and safety policy and ensure that the policy is effectively implemented and all relevant health and safety legislation is complied with within their area of responsibility and within budgeted resources. 
    Qualifications

    Batchelor’s degree or equivalent qualification
    A minimum of 5-6 years relevant experience in payments, technology or financial service industry
    Strong experience in the Banking/Financial Services sector/Mobile network/Fintechs; card payment experience essential.
    Capability to liaise, present to and work with senior level international bankers.
    Excellent knowledge of Visa, other payment systems, card products and the activities of different payment systems in the relevant markets.
    Commercial orientation, interpersonally credible, influential in their dealings and sensitive to a multicultural environment.
    Ability to manage varied indirect reporting relationships at all levels of the Visa and Client organisation.
    Creative and design thinking
    Experience in influencing developing and/or motivating people to achieving company and customer objectives.
    Sales Experience.
    Excellent written and verbal communication and presentation skills.
    Capability of working competently with different market areas.

    Additional Information
    Strong Internal Candidate is in consideration for this role. Strong Internal Candidate is someone who is already performing some aspects of the new job responsibilities successfully, and who has been identified by the hiring manager as demonstrating the capabilities required for the role.

  • Growth and Sales Associate

    Growth and Sales Associate

    Purpose
    We are looking for an energetic and passionate professional to help grow our business and expand our clientele. As a fast-growing business, The growth and sales associate will be a key driver of Ona’s growth and success. This person is the virtual “face of Ona” because they would be the first person any new potential client or partner would engage with via our various platforms.
    As a member of Ona’s business development team, the growth and sales associate will also help coordinate Ona’s bid response and proposal development process. This will include identifying and managing business opportunities, coordinating proposal writing (including obtaining and refining technical inputs), and managing Ona’s SaaS product sales. The goal of this role is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
    Lastly, the ideal candidate should be able to combine a strong understanding of how technology can best be used to address problems with deep understanding of global development issues in the humanitarian or health sectors. We are looking for people who are passionate about the potential of technology to drive positive change. We work globally on some of the world’s hardest problems partnering with organizations like the WHO, UNICEF and DFID.
    This role will report to the Director of Client Solutions.
    Key Responsibilities
    Business Development

    Searching, identifying and clarifying business development opportunities including request for proposals (RFP), request for quotations (RFQs), grants and other opportunities.
    Managing the business development pipeline by ensuring Ona’s CRM is fully updated and that each opportunity moves through the pipeline and relevant stakeholders are included.
    Coordinate proposal/bid development processes by maintaining a schedule of proposal due dates, ensuring that all technical and non-technical inputs are received and incorporated in advance and the proposal is reviewed and submitted on time.
    Ensure that all proposals are highly professional, winning, and consistent with Ona’s core values and messages by proofreading final copy and making final copy edits.
    Develop, maintain and act as custodian of templates for Ona’s business development outputs including proposals, costing sheets, CVs etc.

    Sales Management:

    Actively monitor and respond to all incoming emails from Ona’s official business development and sales channels
    Plan, prepare and present sales pitches, make cold calls and attend sales meetings per week so as to ensure a robust pipeline of opportunities.
    Bring in new sales from new customers and grow sales from existing customers thus ensuring set targets are met and exceeded.
    Identify potential clients and the decision-makers within the client organization.
    Meet potential clients by growing, maintaining and leveraging your networks.
    Research client base to find new types of customers and sell to them.
    Manage Ona SaaS sales cycles and invoicing for all of Ona’s SaaS clients.
    Working closely with the support team to ensure high levels of customer satisfaction through excellent sales, after-sales and support service by identifying queries/problems/objections with sales leads and resolve or escalate appropriately.
    Recommend and explain Ona’s products and services, demonstrating software and tools as required to existing and prospective customers.
    Actively upsell and cross-sell new products to current clients.
    Achieve sales goals and targets as defined by the directors.
    Develop and keep track of user metrics i.e growth, forecasting income and general company performance.
    Be actively involved in developing and implementing a sales and business development strategy for Ona
    Actively develop and implement sales strategies that contribute to overall user growth and subscriptions income of the Ona platform.

    Contribute to Ona’s Marketing Strategy

    Manage online advertising tools like Google Adwords and other online advertising platforms.
    Help in market research including but not limited to competitor analysis, market trends, and understanding user needs.
    Run promotional campaigns for existing clients to inform them of new features, or offer them discounts or credits.
    Attend stakeholder meetings, workshops, and conferences and communicate/present Ona’s products, projects and work to diverse audiences (health, technical, etc.) as a proud ambassador of the organization.
    Create and coordinate a schedule of blogs that can be written by the Ona team, on a monthly basis.
    Set up and send a regular newsletter that can go out to all stakeholders/partners of donors and coordinate inputs from the team.
    Create and coordinate the process of publishing an annual report or founders’ letter, that can be published and circulated widely
    Ensure that the Organisation’s Facebook, Twitter and LinkedIn profiles are updated.
    Look for and keep track of notable sales events worldwide that the company can participate in either as speaking engagements or to set up a marketing stand.

    Capabilities

    Ability to communicate accurately, clearly, and effectively in written and spoken English.
    Excellent attention to detail and orientation toward meticulous work
    Able to prioritize dozens of high-value tasks simultaneously, in an environment where priorities are constantly changing. Able to stay organized in this environment.
    Self-starter and motivated to move ahead without direct instruction on each step of a project.
    Motivated to complete projects in a fast-paced environment, and will get things done quickly and efficiently, regardless of the obstacles.
    Able to take big, sometimes nebulous tasks and break them down into the right sequence.
    Strong interpersonal skills with proven ability to work with and lead multidisciplinary teams.

    Key requirements
    Essential

    Bachelor’s degree in a relevant field, e.g. Computer Science, Commerce, T, Economics, Social Science or Engineering, etc.
    At least four years of experience in a technology environment, including 2+ years ideally practical professional experience in technology solutions development.
    Proven working experience as a sales executive, business development associate or a relevant role with a proven sales track record. Experience in customer support is a plus
    Familiarity with or experience using MS Office, Google Suite and widely-adopted CRM platforms (Zoho, Salesforce etc) a plus.
    Proven writing capabilities with the aim of bringing in / winning new business – including proposal writing/blogs/websites / promotional articles, etc.
    Proven experience in working in, and coordinating diverse, multi-country teams, to achieve set outcomes
    Interest and deep familiarity with ICT4D and the market.
    Self-starter and motivated to move ahead without direct instruction on each step of a project.
    Experience working with international companies
    A team player who enjoys interacting with people of all levels in a multicultural environment
    Right to live and work in Kenya preferred

    Desirable

    Master’s degree in a relevant field such as Computer Science, Engineering, Statistics, Business Intelligence, MBA, Social Science etc.
    Additional qualifications in public health, health informatics, and international development will be an advantage.
    Excellent analytical, problem-solving, and communication and collaboration skills
    Advanced Microsoft Excel skills including use of macros/advanced formulas
    Ability to speak other international languages including French a strong plus.

  • PCIC CAAC Consultancy

    PCIC CAAC Consultancy

    The overall objective of the baseline survey is to establish benchmarks for effective project planning and implementation, as well as form the basis for the progressive monitoring of the achievement of the planned outputs and results, through the collection of quantitative and qualitative facts, figures and indicators of the situation at the beginning of the project. Furthermore, it will provide information on the specific issues and needs of stakeholders in the project area. The consultant/consulting firm with support of the Head of CAAC program and MEAL Coordinator (Regional Programming Unit) will lead the baseline assessment process for the program with the support of the various PCICI program team. It is intended that the baseline assessment will provide:

    Baseline data for the program as benchmarks for performance evaluation;
    Recommended targets for performance Evaluation
    Reviewed theory of Change
    Updated result framework with baseline information

    Experience and Qualification
    The consultant should consist of at least 2 persons representing the following skills:

    Extensive and advanced baseline survey and evaluation skills and experience in programme monitoring and evaluation in related fields.
    Demonstrated technical expertise, methodology and tools in measuring and evaluating advocacy resultsoutcomes.
    Very good understanding of main concepts of the project.
    Familiar with participatory and partnership approaches, empowerment of civil society.
    Advanced knowledge of English. Knowledge of French language would be an asset.
    In-depth understanding of child rights monitoring and advocacy at national, regional/sub-regional, international and Pan African levels and previous work in the field of Pan-African advocacy is an asset.

    The Organisation
    We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
    We are working towards three breakthroughs in how the world treats children by 2030:

    No child dies from preventable causes before their 5th birthday
    All children learn from a quality basic education and that,
    Violence against children is no longer tolerated

    We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued

    Application Information:
    The proposals for this baseline study will include two submissions; as electronic files (in Pdf format) delivered in separate files with a heading ‘Baseline of the Protecting Children Affected by Armed Conflicts’ as follows:
     

    A technical proposal, containing;

    Plan for the baseline information should be collected
    Review of the proposed data and What sources are needed for the information identified

    The understanding of the TOR, the main goals and tasks of this baseline study and of, the proposed study questions, methodology, team, detailed timetable, and steps for the baseline.
    Sample of previous work in similar consultancy work (assessment/survey/baseline assessment) (Initial).
    The CV of the proposed consultants (education background, expertise and experience in relation with the scope of the baseline study and the geographical location); with a description of why experience is relevant to the task and using a matrix indicate how the proposed team complements each other as well as how they correspond to the profile;

    A financial proposal based on activities/ requirements of the Consultant.
    A copy of the full role profile can be found at careers
    We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
    All employees are expected to carry out their duties in accordance with our global anti-harassment policy.
    Disclaimer:
    Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents

  • Equity Leadership Programme (ELP) Scholars

    Equity Leadership Programme (ELP) Scholars

    Description
    In line with enhancing career progression of staff and to support business growth, we seek to recruit qualified, experienced, self-driven, highly motivated and passionate candidate to fill the position outlined below within Diaspora Banking unit..
    This Role is open only to Equity Leadership Programme (ELP)Scholars
    Reporting to the Operations Manager, the role holder will be responsible for the following
    Cash handling

    Provide account services to customers by receiving deposits and making payouts
    Reconcile cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling all transactions; turning in excess cash and mutilated currency to the Cash Officer; maintaining supply of cash and currency as per the laid down guidelines
    Ensure that all transaction records are kept meticulously and in accordance with the Bank’s policies & procedures.

    Customer service

    Ensure high standards of customer service are maintained as the first contact person between the Bank and customers, including resolving complaints
    Assist customers in opening new accounts and educate/ inform them on available Bank products and services
    Maintain customer confidence and protect bank operations by keeping information confidential.

    Business Growth

    Cross-sell bank products by answering inquiries; informing customers of new services and products 
    Actively participate in marketing initiatives.  

    Compliance

    Ensure 100% compliance to the Bank’s Policies and Procedures 
    Ensure compliance to the relevant BSS prudential guidelines 
    Ensure very strong adherence to AML and KYC policy guidelines
    Ensure that risk management within the branch is maintained and any issues are escalated accordingly.

    Qualifications

    Be in the  Equity Leadership Programme (ELP)Have a minimum of Secondary School O- level certificate or its equivalent and a Diploma or its equivalent 
    Proficiency in Microsoft Office (Word, Excel, PowerPoint)
    Fluency in English, both written and spoken
    Willingness to work in any region within the country

    Desired Skills and Abilities

    Display high levels of professionalism, integrity, creativity, innovation, teamwork, respect & dignity for customers
    Good organizational skills including high levels of attention to detail and accuracy
    Good communication and interpersonal skills
    Superior customer service
    Able to work independently with minimum supervision and demonstrate a high level of maturity.