Job Experience: Experience of

Key Responsibilities

Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
Anticipate developments, and identify accounts that may require special attention and flag them early 
Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries 
Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
Maintain accurate individual records and performance statistics for the debtors in your portfolio
Obtain sufficient information to assess the risk of new and existing customers 
Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader 
Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
Provide accurate advice on debt management, queries, VAT issues etc
Involvement in the reconciliations analysis of ledger accounts and invoicing history
Liaise with invoicing team on Credit Control queries for prompt resolution
Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
Undertake ad-hoc responsibilities as required

Requirements:

Key requirements
A diploma or degree qualification in any business course
A good grasp of the Company’s products and services
Proven experience in debt Recovery
Strong orientation/connection with the values of service, relationships and teamwork and Customer!
Ensure delivery of excellent sales results, goals and initiatives and excellent customer service.
Negotiation skills
Coaching skills
Client service orientation
High energy level / self motivated /
Teamplayer / collaborative / initiative / innovative / persuasive
High integrity / disciplined / structured / determined / tenacious
Inspirational
Well developed communication skills (written / verbal / non-verbal)
Ability to form high level customer relationships
Planning and organizing / work management
Computer literacy -( MS word, Google, Excel and Internet)
Numeric and Presentation skills
Self-drive and initiative in current role

Apply via :

careers.rentokil-initial.com