Jobs Kenya

Job Experience: Experience of

  • Customer Care Assistant

    Job Purpose:

    The Customer Care Assistant will be responsible to the Corporate Communication Officer for effective sales, marketing and promotion of effective communication of programmes, products and services of HRMPEB to stakeholders.

    Duties and responsibilities:

    The main duties and responsibilities will include but not be limited to;

    Participating in organising corporate events;
    Arranging information, education and communication materials;
    Participating in implementing corporate social responsibility programmes;
    Receiving and directing visitors;
    Receiving and directing visitors;and
    Attending to stakeholders’ complaints.

    Person Specifications:

    For appointment to this grade, an officer must have: –

    A Certificate in Customer Care, Public Relations or equivalent qualification from a recognised institution; and
    Proficiency in computer applications. 

    Key Competencies and Skills

    Integrity;
    Planning skills;
    Analytical kills
    Communication and reporting skills;
    Interpersonal skills; and
    Team player.

    If you possess the necessary qualifications and experience, please apply not later than Friday 17th January 2025.Applications should be submitted through e-mail recruitment@hrmpeb.or.ke quoting the job title on the subject. All the documents should be in a single PDF file.HRMPEB is an equal opportunity employer, women and persons who are abled differently are encouraged to apply.

    Apply via :

    recruitment@hrmpeb.or.ke

  • Future Voices

    Future Voices

    Who are we looking for?

    Aspiring journalists  with a disability who are just starting out or at the beginning of their career and are passionate about finding and telling stories for a global audience You should be curious about the world and fluent in one of these BBC World Service Languages; Afaan Oromo, Amharic, Gahuza, Somali, Swahili, Tigrinya (add other languages).

    What the scheme will give you  

    Skills and training to be a multi-platform journalist
    First-hand experience in BBC World Service News teams
    A personal mentor to support your journey
    A salary for the duration of the training
    An item of content you can help build a portfolio with  

    To be eligible for this opportunity, you must:

    Be registered as a person with a disability with the National Council for Persons with Disabilities. 
    Be aged 18 or over when the apprenticeship starts in April 2025.
    Be legally allowed to work in Kenya full time
    Be fluent in English and one of the languages we have listed in this advert.
    Be available from April – July 2025.

    Apply via :

    careers.bbc.co.uk

  • Intern, Food Initiative

    Principal Duties and Responsibilities

    The Intern will learn how to develop innovative solutions to improve nutrition security in resource-poor settings through cross-sector and multidisciplinary approaches involving nutrition, renewable energy, agriculture, business, environmental science, information technology, data science, and other fields. 

    Specifically, the intern will

    Support the Foundation’s work of advancing a more nourishing and sustainable food system through the use of innovative breakthroughs in science and technology and cross-sector engagement.
    Review and synthesize literature in finance, school meals, clean cooking agribusiness value chains, and supply chain innovations to inform decision-making.
    Assist the Food team in designing, implementing, and maintaining the Foundation’s new programs on nourishing regenerative school meals and further engagement with grantees.
    Providing technical support to initiative staff, grantees, and partners in Monitoring Evaluation, Research & Learning.
    Capture notes and clear next steps during the Food team’s engagement with potential in the areas of food system transformation, energy access, and poverty reduction.
    Participate in field visits to current and prospective grantees and synthesize field trip reports.
    Assisting in any other roles as assigned by the Foundation.

    Education, Experience, and Skills

    Currently enrolled in a graduate program in one of the following areas: global health, nutrition, epidemiology, agricultural economics, business, entrepreneurship, environmental science, or related field Interest or experience working in the nonprofit sector.
    Strong research and analytical capabilities; able to think strategically about opportunities to advance The Foundation’s policy and advocacy work around energy access and poverty reduction.
    Strong writing and editing skills in technical and scientific areas; strong attention to detail.
    Dexterity with large data sets and capabilities to interpret qualitative and quantitative data.
    Collaborative, innovative, eager to learn, and interested in how Foundations create and execute strategies working alongside partners.
    Must be a proactive self-starter.
    Able to multi-task and work well under pressure in a fast-paced environment.
    Must be authorized to work in Kenya.
    A team player with self-drive in providing solutions to demanding tasks with tight deadlines. 
    A strategic problem-solver, capable of steering cross-functional collaborations and producing high-quality deliverables.
    Strong communication skills.

    Qualifications and Competencies

    Bias for Action: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.  
    Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 
    Decision Quality: Makes good and timely decisions that keep the organization moving forward. 
    Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. 
    Values Differences: Recognizes the value of different perspectives and commits to inclusion, equity, and diversity in every aspect of work.

    Apply via :

    workforcenow.adp.com

  • Associate, IT Support Consultant PROPEL Health Kenya – County Malaria Control Units

    This Opportunity:

    In the role of Associate, IT Support, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with SLAs. Similarly, you will perform varying day-to-day operational activities in a timely manner and to a high standard and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time.

    To be successful in this role you will have the experience to handle a wide range of ICT support duties and related tasks; excellent customer-service skills; be able to work collaboratively with different teams and stakeholders; and be well organised, flexible, and enjoy the challenges of supporting our employees.

    Reporting Lines:

    The role will report to the Systems Architect, Global ICT. Reporting requirements may include but are not limited to:

    Attendance at team meetings, other requested meetings and regional meetings (e.g. townhalls)
    Regular (minimum of monthly) one to one meetings with your line manager on the status of personal Key Result Areas (KRAs), career development discussions and any other matters
    Palladium encourages flexible work practices to enhance wellbeing, productivity and team culture. For this role, we require that employees maintain an in-office presence for at least 50% of their working week. For example, if an employee works five days a week, they must spend at least three days physically in the office
    The role is part of the Global ICT team
    The role liaises with managers, other employees, software and hardware vendors, service providers and other stakeholders as required
    Maintains close working relationships with the Systems Architect, Systems Administrator – Global, Systems Developers, IT Security Manager to ensure consistency and alignment with global policies, processes and standards

    Primary Roles and Responsibilities: 

    Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness
    Provide Levels 1 & 2 ICT support – including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required
    Proactively participate in the effective use and promotion of the ICT ticketing system in accordance with SLAs via effectively recording, analysing, prioritising, tracking and actioning support cases
    Adhere to and promote ICT related policies, processes and guidelines
    Assist in the enrolment of users onto Palladium enterprise systems
    Participate in controlling systems’ access and security
    Provide training to staff on applications, equipment and ICT related processes, including ICT inductions for new staff
    Install, configure, reconfigure, maintain and troubleshoot computers and other ICT related equipment and software in accordance with the Palladium operating procedures
    Deploy ICT infrastructure, networks and communication equipment
    Procurement and sourcing of assets in accordance with Palladium approved hardware specifications and as authorised through appropriate channels and maintain the asset register
    Coordinate the repair and replacement of ICT equipment according to pre-established maintenance or warranty contracts
    Ensure continual compliance with the security, privacy and data protection, capacity management and disaster recovery procedures as set forth by Palladium
    Support Palladium ICT projects and initiatives as requested
    Support administrative activities such as completion of paperwork for payment of ICT related invoices

    Essential Criteria:

    Relevant ICT experience
    Relevant technical experience, including experience in:

    Microsoft Windows Desktop Operating Systems
    Microsoft Office
    Microsoft Office 365
    Microsoft Active Directory and Azure Entra ID
    Proficient in operating system imaging and application deployment tools
    Experience in computer hardware
    Understanding of different Network technologies including DHCP, DNS, Subnetting, Routing, etc.

    Excellent customer service and stakeholder management skills
    Ability to multitask, work under pressure, use initiative, and acquire and apply technical skills as necessary
    Ability to quickly resolve complex problems and devise effective solutions
    Excellent written, presentation and verbal communication skills
    Ability to work independently and with minimal supervision
    Demonstrated dedication to equity, diversity and inclusion, particularly in a multi-cultural environment

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Junior Accountant Camp Manager HR & Admin Assistant

    Key Responsibilities

    Conduct monthly stock variance analysis across all camps.
    Reconcile park fees and ensure accurate usage reporting.
    Post daily transactions, including delivery notes, stock transfers, and petty cash.
    Generate invoices and ensure timely reconciliation of supplier and intercompany accounts.
    Prepare payment vouchers and assist in filing tax returns (VAT, CLT).
    Support monthly stock-taking activities and conduct regular audits to ensure compliance.
    Maintain accurate records using SAP/ERP systems and Pastel Accounting Software.

    What We’re Looking For

    Qualifications: CPA (K) or ACCA certification is required and Degree/Diploma in Business Administration (Major in Finance or Accounting)
    Technical Skills: Knowledge of SAP/ERP accounting software is essential; proficiency in Pastel is a plus.
    Key Traits: Strong attention to detail, excellent communication skills, and the ability to work under pressure and meet dead

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Chat Service Supervisor Assistant

    Duties & Responsibilities:

    Develop and implement customer service strategies, policies, and procedures to enhance customer satisfaction and loyalty.
    Build and manage a high-performing customer service team, including recruitment, training, coaching, and performance evaluation.
    Foster a customer-centric culture within the organization, emphasizing the importance of customer service excellence.
    Set performance goals and KPIs for the customer service team and monitor progress regularly to ensure targets are met or exceeded.
    Collaborate with cross-functional teams, such as operations, logistics, and marketing, to identify customer service improvement opportunities and implement effective solutions. Implement and maintain customer service tools, technologies, and systems to streamline processes and improve response times.
    Monitor customer service metrics and generate reports to identify trends, areas for improvement, and opportunities for operational efficiency.
    Handle escalated customer complaints or complex issues and ensure prompt and satisfactory resolutions.
    Stay up to date with industry trends, customer preferences, and emerging technologies to proactively identify innovative ways to enhance the customer experience.
    Conduct regular training sessions for the customer service team to improve product knowledge, communication skills, and problem-solving abilities.

    Qualifications:

    Education: Diploma, degree or higher.
    Experience: Proven track record in a senior customer service leadership role within the e-commerce or retail industry.
    Strategic Implementation: Demonstrated success in creating and implementing effective customer service strategies that improve customer satisfaction.
    Leadership: Strong leadership skills with the ability to inspire, motivate, and mentor a diverse team. Analytical Skills: Ability to leverage data and key metrics to drive performance improvements and ensure continuous progress.
    Problem-Solving: Proactive problem-solving capabilities with a diplomatic and empathetic approach to handling complex customer issues.
    Technical Expertise: Familiarity with customer service technologies, including CRM systems, live chat platforms, and social media management tools.
    Communication: Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
    Organization: Exceptional organizational and time management skills to prioritize tasks and achieve targets.
    Process Optimization: Experience in analyzing and improving customer service processes for greater efficiency and satisfaction.
    Metrics Monitoring: Expertise in tracking key performance indicators (KPIs), such as response times and customer satisfaction scores.

    Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “Chat Service Supervisor Assistant” by 15th January 2025. Please state your current and expected remuneration in your CV. Due to the high volume of applications received, only shortlisted candidates will be contacted.

    Apply via :

    recruitment@kilimall.com

  • Billing Clerk

    Core Duties and Responsibilities

    Ability to vett and process insurance claims to in accordance with policy terms and conditions.
    Handling billing inquiries, billing process, following up made on billing and claims are dealt with promptly and efficiently.
    Any other duties as allocated.
    Be the first point of contact on appointment scheduling for doctors, specialists, and other healthcare providers. 
    Booking and coordinating patient appointments, rescheduling as needed, and 
    Performing clerical duties such as fax, copying documents, filing etc and efficient operations.
    Maintaining accurate and confidential patient records in compliance with healthcare regulations. 
    Problem solving for various arising issues.
    Handling various forms of correspondences efficiently such as calls, emails, social media platforms.
    Welcome visitors, patients to the facility with enthusiasm and share accurate service knowledge and provide required assistance
    Updating patient information and databases effectively.
    Processing requirements for reimbursement with the relevant parties.
    Generating receipts and invoices and any other documents as needed.
    Providing general administrative & clerical support.

    Job Specifications and Qualifications

    At least a Diploma in Business Administration, Communication, or related field
    At least 6 months relevant work experience.
    Proficiency in MS Office Suite & CRM tools.

    Key Competencies

    Great customer service skills
    Flexibility and Adaptability skills
    Patience
    Empathetic Skills.
    Problem Solving Skills

    If interested in the position and meet the above requirements, kindly send your CV on or before 09th January 2025 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line.

    Apply via :

    careers@emergeegressconsulting.com

  • Tuber Village Connectors – Nakuru Tuber Village Connectors – Nyandarua

    Tuber Village Connectors – Nakuru Tuber Village Connectors – Nyandarua

    General Requirements:

    Diploma or certificate in Agriculture or equivalent
    Strong technical and project management skills
    Residing in Nakuru counties
    Be part of a farmers group (not limited to potato farmers)

    go to method of application »

    Apply via :

    docs.google.com

  • Human Resources Associate

    Responsibilities:

    Develop and implement HR strategies and initiatives aligned with the overall business strategy.
    Bridge management and employee relations by addressing demands, grievances or other issues.
    Hire a world-class team efficiently ensuring team members are aligned with company culture.
    Support current and future business needs through the development, engagement, motivation and preservation of human capital.
    Implement and manage OKR strategy and team performance
    Develop and lead the organization’s efforts in recruiting, compensating, developing, evaluating, and retaining the staff needed to achieve organizational goals.
    Assess the operational structure and resources required for a central talent management function that will provide the policies, processes, and systems needed to support and measure progress towards achieving the organization’s talent and culture related objectives.
    Advise management on and develop strategies for employee relations, organizational culture, onboarding and training, and staff morale.
    Ensure the integration of principles of diversity, equity, and inclusion into all Klasha initiatives.
    Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
    Nurture a positive working environment.
    Oversee and manage a performance appraisal system that drives high performance.
    Maintain pay plan and benefits program.
    Assess training needs to apply and monitor training programs.
    Report to management and provide decision support through HR metrics.
    Ensure legal compliance throughout human resource management.
    Maintain a schedule of facilitation and coaching with leadership and managers to assess individual, team and organizational development needs and conduct or procure specific trainings, assessments and/or workshops.
    Build and maintain a talent pipeline strategy.
    Design and implement inclusive recruitment and selection processes and evaluation systems that drive the growth and effectiveness of the Company’s staff.
    Develop and implement all-new hire onboarding programming to ensure that staff members are effective and efficient in their jobs, and that they gain a broad knowledge of the company.
    In partnership with the CEO and senior leadership team, lead efforts to gather and understand staff input and create actionable steps to further improve our culture, creating an environment that fosters continual learning and staff who are engaged and energized by the work they do.
    Create compelling, engaging initiatives and learning opportunities that help all staff members experience the benefits of inclusion for themselves, colleagues and the company.
    Manage market competitiveness assessments and recommend compensation strategies that invest in current staff, attract new talent and retain strong teams.
    Build trust with employees and be an active listener and effective solver of people issues.
    Collaborate with the Company’s finance department and HRIS/Benefit/Payroll Specialist on the transactional elements of Human Resources, including payroll, compensation and benefit administration.

    Requirements:

    People oriented and results driven
    Demonstrable experience with Human Resources metrics
    Knowledge of HR systems and databases
    Ability to architect strategy along with leadership skills
    Excellent active listening, negotiation and presentation skills
    Competence to build and effectively manage interpersonal relationships at all levels of the company
    In-depth knowledge of labor law and HR best practices
    Degree in Human Resources or related field
    Experience with budget management
    Nimble business mind with a focus on developing creative solutions
    Strong project reporting skills, with a focus on interdepartmental communication
    Proven experience organizing and directing multiple teams and departments
    Excellent communicator in written and verbal form
    Extremely versatile, dedicated to efficient productivity
    Experience planning and leading strategic initiatives

    Apply via :

    www.linkedin.com

  • Sales Agent Agricultural Solutions – Lower Eastern – Coast Sales Agent Agricultural Solutions – Lower Eastern- Kaijiado Sales Agent Agricultural Solutions – Lower Eastern- Matuu-Kitui Sales Agent Agricultural Solutions – Nyanza- Kisumu Sales Agent Agricultural Solutions – Nyanza- Homa Bay Sales Agent Agricultural Solutions – Nyanza- Siaya Sales Agent Agricultural Solutions – Nyanza- Migori Sales Agent Agricultural Solutions – Nyanza- Kisii Sales Agent Agricultural Solutions – Nyanza- Nyamira

    As a Sales Agent you will be responsible for driving demand for our client Agricultural Solutions, ensuring effective product distribution through appointed distributors, stockists, and growers. This role is critical to channel management, farmer education, and expanding our client market share within your assigned territory. The Sales Agent reports functionally to the Regional Sales Manager and administratively to the Commercial and Digital Excellence Manager.

    Key Responsibilities

    Create Demand: Promote our client products and build awareness among growers and stockists to drive adoption and usage.
    Stock Delivery and Management: Facilitate stock movement from distributors to stockists and growers, ensuring timely delivery.
    Training and Education: Conduct training sessions for growers and stockists to educate them on our client solutions and their applications.
    Stockist Recruitment: Identify and onboard new stockists to strengthen the distribution network within your territory.
    Demo Farms Management: Establish and manage demonstration farms to showcase our client products’ effectiveness and benefits.
    Farmer Field Days: Organize and execute field days to engage growers, promote our client solutions, and address their farming needs.
    Achieve Sales Targets: Consistently meet or exceed assigned sales targets and contribute to overall business growth.
    Market Intelligence: Provide feedback on market trends, competitor activities, and customer needs to inform strategies.
    Collaboration and Reporting: Work closely with Regional Sales Managers and the Commercial and Digital Excellence Manager to align on goals, strategies, and performance updates.
    Other Duties: Perform additional responsibilities as may be assigned by our commercial team.

    Requirements

    Education and Experience Requirements
    Degree or Diploma in Agriculture or a related field.
    Experience in agricultural sales, crop protection, or agronomic services is highly advantageous.
    Knowledge of Kenyan agricultural practices and challenges.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :