Job Experience: Experience of None

  • Scoping Study – Mobile Technology knowledge transfer

    Scoping Study – Mobile Technology knowledge transfer

    Objective of the study:
    The study will carry out customer journey mapping[1] to capture the current way in which farmers and technical assistants (TAs) experience access to valuable market and production related information, the ability to share this information, current practices used to receive or share information, as well as, thoughts on how this may affects sustainable productivity or other aspects of sustainable farming (particularly to the following thematic areas of the Sector Partnerships program: Farmer Group Strengthening, Gender Equality, Climate Change Adaptation and Water Management)
    This will provide RA with the farmers’ and technical assistants valuable perspective, shedding light on the challenges they experience as well as what changes they would like to see in the future. The study will also explore the farmers’ current access to mobile technology (and describe the relevant technical specifications) or use thereof and will provide a brief overview of existing mobile platforms. This information will be used to inform the ideation phase which will produce recommendations for using mobile technology to address the challenges raised.
    The objective of this study is therefore to provide RA with a clear understanding of:

    A problem statement based on UTZ certified coffee farmers’ and technical assistants’ experiences in Kenya
    The farmers’ (female and male) and technical assistants’ experiences and challenges relating to access to knowledge and technology through Customer Journey Mapping (i.e. a needs assessment and analysis.
    Current practices that are used by farmers and TAs to share and receive information and remaining gaps.
    The future state that farmers’ and technical assistants would like to see and the potential use of mobile technology for improved access to information
    An overview of existing major mobile platforms that are available both in Kenya and globally. Including, their capabilities, relevant technical description, services, reach (national and international), and key areas of alignment with UTZ Academy’s strategy. Platforms to be explored include: iCow, Rural eMarket, Esoko, Farm Connect, Mshamba and WeFarm.
    Recommended scenarios for integrated solutions that address key challenges and have positive impact on farmers and TAs. These recommendations can include suggestions for the use of existing services or development of new platforms and should highlight the farmers and TAs needs/challenges and possible interventions that could address those challenges.

    Approach:
    We foresee the following activities:

    Interviews with UTZ Academy didactic team, Utz regional team in Kenya, Technical Assistants (differentiating between independent TAs and TAs that are employed by a company or trader), UTZ certified farmers (including females, males and youth) and RA tech department.

    Desk research of existing mobile technology services and their capabilities.

    Expected Expertise:
    We seek the following qualification and knowledge:

    A university qualification in a related field
    English fluency and sufficient knowledge of Swahili or other local languages
    Experience working with Design Thinking or Human Centred Design approaches is a must
    A sufficient understanding of IT and mobile technology capabilities in Sub-Saharan Africa
    Exposure to coffee farming in Kenya and Africa in general—more specifically smallholder farming systems is preferred

    Deliverables:
    We expect the following deliverables:
    Report (max. 20 pages excluding annexes) in English including

    Executive summary
    Clearly defined problem statement
    Description of needs assessment and analysis based on Customer Journey Maps from a diverse group of farmers (including females, males, youth) and technical assistants
    Future state vision of farmers and technical assistants
    Overview of existing mobile platforms
    Recommendations for future approaches
    On-going feedback to the RA contact person on the progress with research and interviews (feedback meetings to be scheduled jointly )

    UTZ will provide:

    Access to interview subjects where needed within the Kenyan coffee community
    Format for Customer Journey Mapping tools and co-development of other tools used for the study

    Budget and time allocation:

    Proposals should include a work plan and specified budget outline, including travel costs, and other costs associated with carrying out interviews in-field. CVs of participating researchers should be annexed to the proposal, if possible with reference to similar assignments.
    Total budget should not exceed EUR 10,000
    Up to 3 months will be allocated for the completion of this study
    Customer journey maps form part of the Design thinking approach.
    The Customer journey maps will be designed by UTZ Academy staff, those applicants who aren’t familiar with Customer Journey mapping, will be briefly oriented.

  • Consultancy: Private Sector Partnership, ESARO, Nairobi

    Consultancy: Private Sector Partnership, ESARO, Nairobi

    Under the direct supervision of the Regional Manager, Private Sector Engagement, the consultant will be responsible for supporting key activities in the Private Public Partnership work plan.
    The Seychelles government, in collaboration with UNICEF, conducted a feasibility study in 2016 that determined that there is strong potential to mobilize private sector resources for programmes that support children. Based on these findings, UNICEF committed to recruiting a consultant to support the resource mobilization stream of work. In November 2017, UNICEF conducted a preliminary resource mobilization mission to the Seychelles, and it was decided that the consultant could conduct intermittent missions between February and July 2018. The consultant will be responsible for drafting an investment case for investing in children, a resource mobilization strategy for engaging the private sector and high net worth individuals, and conducting a consultation for these products. In addition, the consultant will provide oversight on the funding mechanism for receiving and managing funds and support capacity building for the Seychellois (national) resource mobilization officer.
    In addition, the consultant will provide targeted support to the ESARO Private Public Partnership team for key events, trainings, and shared value partnerships. In line with the Private Sector Strategy for Sub-Saharan Africa, capacity building at the country and regional levels for shared value partnerships are critical areas to advance in 2018 and 2019. Key events to leverage for training and development are the Africa Partnerships Workshop, Regional Management Team Meetings, and other private sector convening events. The consultant will be responsible for organizing events, including developing the workshop content, consulting with multiple internal and external stakeholders, and managing administrative tasks.
    As the private sector partnership portfolio continues to grow, the consultant would be responsible for supporting specific partnerships and major initiatives, particularly shared value and innovation related partnerships. This form of support would include managing internal programme consultations, liaising with country offices, and developing and refining partnership concepts.
    Scope of Work
    The incumbent(s) will carry out the main tasks outlined below.
    Resource mobilization for the Seychelles
     

    Develop the investment case for children in the Seychelles which will form the basis of private sector engagement and the resource mobilization strategy.
    Develop a Resource Mobilisation strategy in collaboration with government ministries and with input from the private sector, develop a strategy for mobilising resources for children’s programming from corporations, foundations, and individuals based in the Seychelles and abroad.
    As part of the resource mobilisation strategy, support the establishment and provide oversight to the funding mechanism for receiving and managing private sector funding.
    Scope potential partnerships with the private sector and high net worth individuals, including prospect research, networking, and pitching to potential funders and partners.
    Provide capacity building to the Seychellois resource mobilization officer and other key government officials and private sector bodies on mobilising resources.

     
    Major initiatives, events, and partnerships
     

    Support the development of the Africa Partnerships Workshop concept and materials, including developing the workshop concept, group work materials, and presentation templates, and administrative tasks.
    Support key internal private sector capacity building events, orientations, trainings, and workshops for partnership development and management, including developing the workshop concept, group work materials, and presentation templates, and management of logistics.
    Support key private sector partnerships across Sub-Saharan Africa, with a particular focus on shared value and innovation-related partnership, including managing internal programme consultations, liaising with country offices, and developing and refining partnership concepts.

     
    Payment Schedule
    Payment is upon satisfactory completion of deliverables on a monthly basis.
    Desired competencies, technical background and experience
     

    Advanced degree in one of the following fields: communications, social sciences, marketing, public relations, business administration and management; A first level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree
    Minimum 3-5 years of progressively responsible professional work experience in private sector engagement/fundraising, donor outreach and management, or project administration in partnerships, preferably with some at the international level.
    Solid understanding of shared value and innovation-related partnerships, specifically in the African market.
    Some experience in Africa and/or good knowledge of African influencers and issues. Experience in the Seychelles is desired.
    Strong planning/organizing, and networking/relating skills
    Strong writing skills, with strong preference for knowledge and experience in writing for UNICEF and private and public sector audiences.
    Has highest-level communication skills, including engaging and informative formal public speaking.
    Able to work effectively in a multi-cultural environment.
    Demonstrates and shares detailed technical knowledge and expertise.

     
    Travel is required to the Seychelles for up to 60 days, and short missions to two additional countries (TBD) of 5 days each may be required to other countries throughout Eastern and Southern Africa and Western and Central Africa.
    Conditions
    As per UNICEF DFAM policy, payment is made against approved deliverables. No advance payment is allowed unless in exceptional circumstances against bank guarantee, subject to a maximum of 30 per cent of the total contract value in cases where advance purchases, for example for supplies or travel, may be necessary.
    The candidate selected will be governed by and subject to UNICEF’s General Terms and Conditions for individual contracts. The Consultant may not publish or disseminate reports, data collection tools, collected data or any other documents produced from this Consultancy without the permission of and acknowledgement of UNICEF.
    The applicant should quote an all-inclusive fee compromised of remuneration, air travel to Nairobi, travel to the Seychelles and two other Africa countries, and living expenses.
    UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified candidates from all backgrounds to apply.

  • Peer to Peer Support Consultant

    Peer to Peer Support Consultant

    Job Description
    Farm Africa Kenya through one of its project in Kitale (Growing Futures) aims to develop a model to expand agricultural entrepreneurial skills to improve livelihood opportunities for youths engaging in profitable and viable agri-enterprises beyond the traditional maize production.
    Currently the project is recruiting a consultant to support the champion farmers on peer leadership and life skills so as to enhance their understanding of self, community issues, challenges and resource use to improve their livelihoods.

  • Group Head of Sales

    Group Head of Sales

    Our Client is seeking to recruit an experienced Group Head of Sales. The sales department requires a dynamic Group Head of Sales who has the vision and leadership ability to grow sales volume to take the department into a new and exciting phase of its development as part of the senior management team. The position requires an individual with foresight, management focus and a firm grasp of the sales process in the service Industry,
    Duties & Responsibilities
    Strategy Formulation

    Responsible for senior level decision making and both day to day management and strategic direction of the sales growth of the organization.

    Business Planning And Budgeting

    Participate in the business planning process, review, recommend, obtain budgetary approval, implementation and control for contributing to the robustness of business plans and activities and cost containment.

    Statutory Compliance And Reporting

    Manage, modify, and report on all statutory obligations relating to tenders and bids, and for compliance with legal requirements as well as manage the external tender process.

    Grow The Sales Volumes

    Proactively ensure steady sales growth for the company as the company retains market competitiveness and positive image as well as ensure continuous sales growth at by building a high-performance sales team that delivers results, maximizing sales to the current clientele and new products development

    Follow Up On Payments

    Drive the sales team to ensure clients make pending payments on time to ensure smooth flow of projects.

    Team Development And Management

    Responsible for monitoring performance, growth and development of his team to ensure a motivated team in the sales department.

    Development Of Action Plans To Penetrate New Markets

    Initiate, coordinate, design and implement concrete strategies to ensure penetration into new markets in implementation of sales strategy as well as guiding the sales team on new markets to ensure profit maximization.

    Pricing Strategy

    Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Maintain an active update of pricing model.

    Contract Document Management

    In liaison with his team, accurately prepare and renew contract documents.

    Customer Relationship Management-(CRM)

    Managing Parapet Limited’s interactions with current and future customers using technology to organize, automate and synchronize sales, marketing, customer service, and technical support as well as ensuring continuous updates, keep close contact with clients, to ensure the company retains positive image and client satisfaction at all times.

    New Projects Mobilization

    Exhibit sales acumen to ensure the company progressively acquires and retains new business to achieve increased sales volume and profitability.

    Management Of The Sales Process

    Across the regions, ensuring sales analysis and market trends are in line with the company’s strategic plan.

    Requirements

    A degree in marketing or business administration from a recognized institution
    Master’s degree will be an added advantage;
    Professional qualification: Diploma in sales & marketing from a recognized institution or equivalent;
    A minimum of eight (8 years) experience of which 4 (four) should be in a management position in main stream Sales.

  • Kindergarten School Head

    Kindergarten School Head

    Job Purpose:
    We seek a highly competent, experienced, dynamic and motivated educational leader who will provide professional leadership and management of the teaching team while ensuring the provision of quality kindergarten education and care of young children.
    Responsibilities
    The duties and responsibilities will include but will not be limited to:

    Ensuring the school meets its strategic goals and targets as discussed with the Board of Directors.
    Ascertaining the vision for the school is clearly articulated, shared, understood and acted upon effectively by all.
    Create an environment that will optimize the potential of each teacher and learner.
    Organize and lead the activities designed to promote physical, mental and social development of children.
    Drive activities for a balanced program of instruction, demonstration and work time that provides learners with opportunities to observe, question and investigate.
    Set targets and goals for school staff through a participative process.
    Participate in the recruitment and evaluation of the school’s staff in liaison with HR.
    Build effective relationships with parents, education partners and external stakeholders.
    Prepare and supervise the preparation of reports, records, lists and all school related documentation.

    Qualifications

    Must possess a Bachelor’s Degree in Education or a related degree.
    Must have a proven track record in educational leadership including school administration, classroom instruction, lesson plans, student assessment and staff development.
    Experience as a Deputy School Head will be beneficial.
    Excellent IT, interpersonal and communication skills that enables open communication with parents, teachers and learners.
    A self-motivated, energetic person who enjoys working in a busy and dynamic working environment.
    The flexibility to learn and adapt to new cultures.
    Demonstrates ability to think and act critically, creatively and independently.

  • Business Development Executives

    Business Development Executives

    Reports to:Area Sales Manager
    Duties And Responsibilities
    Under the direct supervision of Area Sales Manager, the Business Development Executive has the responsibility to generate patients visits to the clinic through sales and marketing initiatives.
    Specific responsibilities and duties include, but are not limited to;

    To ensure 100 % achievement of pre-assigned sales targets &budgets, in the assigned area, through a team of Sales Officers.
    Payment collection from all the credit clients in his/her territory.
    Services existing accounts, obtains sales, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales points.
    Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
    Focuses sales efforts by studying existing and potential client base.
    Ensure that the referring doctors are fully aware of the existing price lists and other product literature of any new procedure/offers.
    Keeps management informed by submitting activity and results reports, such as daily call reports, weekly sales, and monthly and annual sales analysis.
    Monitors competition by gathering current market place information on pricing, products, new products, etc.
    Through the Area Sales Manager can recommend changes in products, service, or propose policy that can enhance sales in his/her area of coverage after evaluating results and competitive developments.
    Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations through the Area Sales Manager to the management.
    Provides historical records by maintaining records on area and customer sales.
    Contributes to team effort by accomplishing related results as needed.

    Secondary Responsibility:

    Maintains continuous professional knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in continuous professional development activities.
    Ensure proper time management.
    Any other duty related to your profession as may be assigned by the Supervisor

    Education And Experience

    Degree/Diploma in Medical Field or equivalent
    Diploma in a Sales or Marketing course will have an added advantage.
    At least 2 years of appropriate experience in sales and marketing.
    Membership with Medical or any other related professional body will be an added advantage.

    Other Competencies

    Ability to communicate effectively, excellent presentation skills
    Good in customer service skills and a team player
    Pleasant personality, achievement orientation
    A go getter who can take initiative, innovative and can work independently
    Focus to develop business through increasing Sales Revenue

  • Sales Associate

    Sales Associate

    Job description
    Do you know your ABC from your AIDA?
    If so you could be the exact candidate to fill this role!
    At Tatu City, we offer attractive compensation and great career prospects for anyone who is an ABC sales associate.
    You must have 5 years’ experience in sales, preferably in a real estate role, but most of all we want passion, dedication and pride in what you do, along with that zing that ensures you ABC your way to the top.

  • Customer Care Assistant 

Office Messenger & Rider 

Procurement & Administration Officer

    Customer Care Assistant Office Messenger & Rider Procurement & Administration Officer

    Ownership of customer inquiries and complaints up and up to successful resolution Qualification Level:
    Qualifications

    Diploma or Degree in Public Relations or related field
    Minimum two years’ work experience in Customer Service
    Experience in the Sacco industry is an added advantage
    Strong computer skills especially MS Office
    Excellent communication skills written and oral both in English and Swahili.

    Job Responsibilities

    Ownership of customer inquiries and complaints up and up to successful resolution
    Ensuring all relevant communications, records and data are updated and properly stored.
    Handling escalations and difficult calls where more expertise is required.
    Preparing customer service performance reports by collecting, analysing, and summarizing data and trends
    Maintaining professional and technical knowledge by tracking emerging trends in the Sacco industry and customer service to continue to offer first time value to customers
    Regular customer service process review to ensure gaps and risks are managed and procedures followed, and improvements are effected.
    Identifying customer touch points and developing and implementing innovative and scalable means to serve customers throughout the customer lifecycle in conjunction with sales and marketing team
    Developing and implementing customer retention plan in conjunction with the sales and marketing teams
    Developing and implementing a customer referral and cross selling plan in conjunction with the sales and marketing teams
    Facilitates cross-functional working to provide effective solutions to customer. Supports the Sacco in being focused on the customer journey and not internal functions leading to faster resolution
    Collect and collate customer feedback and developing actionable changes/improvements to senior management

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  • Legal Assistant 

Communications Officer 

Program Officer 

Senior Programs Officer 

Finance Officer

    Legal Assistant Communications Officer Program Officer Senior Programs Officer Finance Officer

    Reports to: The Senior Legal Counsel
    Duties

    Attending to clients and advising on various processes that are required in the filing of matters in the Court Registry.
    Serving of all the court processes and updating the FIDA office and Clients
    Filling and retrieving clients files
    Drafting relevant legal documents.
    Participate in legal dispute resolution and mediation on related matters as brought to the attention of the relevant FIDA Kenya office.
    Manage FIDA and Court Registry.
    Receiving court reports from clients of all matters from the court and updating files.
    Updating all the Access to Justice team’s diaries including the Master diary to inform on upcoming matters and progress of all that have been served upon.
    Support the team in Training of clients on self-representation in court.
    Conduct file audits to ensure they are in order before serving the same to the relevant recipients and in Court.
    Ensure financial budgeting and requisitions for branch office in the requests for filing fees requirements and follow-up and assist in auditing of the same as and when called upon to do so.

    Qualifications

    Diploma in Legal Studies
    Licensed court process server
    Holder of a Certificate of Good Conduct
    MUST have 2 years work experience.
    Work in Non-Governmental Organisation will be an added advantage.

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  • HR Assistant

    HR Assistant

    Job Description
    Responsibilities

    Responsible for assisting the Operations & HR Manager in administrative functions of the HR department.
    Some of these functions include and do not limit to dispatching administrative HR correspondence
    leave management and recruitment
    support, orientation support, HR benefits enrolment and filing.

    Job Qualifications

    Minimum of Bachelors in Human Resource Management or related field
    At least two years of experience in Human Resource Administration
    Excellent interpersonal skills
    Ability to interact with culturally and linguistically diverse staff and clients;
    Demonstrate ability to gain the trust and confidence of colleagues and handle confidential matters discreetly and have experience in conflict handling,
    Excellent oral and written communication skills in English are an added advantage
    Have high computer skills in database management, Excel and Microsoft Word.