JOB FOCUS:
Leading & coordinating collection and timely dispatch of finished goods while ensuring that all distribution, fleet programs and divisional initiatives are executed as designed.
Optimizing operations through effective space & capacity utilization and increasing picking efficiency to achieve maximum throughput while adhering to safety norms & policy compliance to make warehouse safer and productive.
Responsible for efficient operation of all routes to increase sales and reduce operation costs.
You will need fluency in: Supply Chain Management, Decision Making Skills, Communication skills, Negotiation Skills, Adaptability & Flexibility,
First level Requirements:
Bachelor’s degree in Procurement & Supply Chain Management, MBA is preferred
At least 8 years’ relevant experience in Supply Chain of which 5 must be in a supervisory level
Experience in FMCG or Telecom Industry
Experience of managing various transporters and fleet management
Knowledge of ERP System, SAP preferred
CIPS Membership
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Job Details
The EDD Project Manager will have specific responsibility for the new Application of Genomics and Modelling to Virus Pathogen Control (GeMVi) in East Africa grant, and play an important management role for other major grants within the Department
KEY RESPONSIBILITIES:
Ensure effective project plans are in place for EDD projects, working with the Principal Investigator and project team to develop these and monitor implementation of the same, from initiation through to implementation, monitoring, evaluation and closure; identify when projects are not running according to plan and initiate corrective action.
Take responsibility for the day to day management of specified EDD projects, working with colleagues in the EDD Operations team and central administrative functions, including finance, procurement, HR and IT.
Ensure that project reports, publications etc. are prepared, reviewed and submitted on time and in line with KWTRP institutional policies and external regulations
Organise and maintain project information in a systematic and secure way, including contracts, standard operating procedures, regulatory documentation and reports to sponsors.
Work with the Department Accountant and KWTRP Finance function to ensure project finances are monitored and managed in accordance with institutional policies, and take steps to ensure that projects remain within budget.
Work with colleagues in EDD and the Research Office to prepare and submit regulatory documents to sponsors and regulatory bodies, obtain approvals for projects’ start, continuation and amendments, and ensure protocols are uploaded and kept updated on the KWTRP Protocol Tracking System.
Work with EDD data managers and the KWTRP data governance officer to ensure collection, storage and access to research data is in compliance with institutional, governance, funder and publisher requirements.
Manage internal and external communications for specific projects, including organising meetings and events, representing projects to internal and external audiences, updating website content and engaging with the media working with the KWTRP communications department.
Supervise and mentor Project Assistants in the department.
Assist and deputise for the Department Manager.
Perform other duties as may be assigned from time to time.
QUALIFICATIONS, SKILLS & COMPETENCIES:
Essential Qualifications:
A Masters Degree in a relevant subject, which may include medical or natural sciences, Business Management or administration.
Relevant Bachelors Degree
At least eight years’ work experience in high-level administration/ project management, ideally in the academic, research or development sector.
Desirable Competencies:
Project management qualification.
Line management experience and/or matrix management of a team.
Experience of communications and information management.
Experience of regulatory and compliance issues in health research.
Experience of negotiating and/or reviewing contracts for research.
Experience of working in public health and an understanding of health systems.
Essential Competencies:
Exceptional project management skills, proficiency in using project management tools and the ability to manage multiple large projects simultaneously.
Exceptional interpersonal skills with the ability to network, communicate, be diplomatic and maintain strong local and international relationships.
Evidenced ability to produce high quality written reports and presentations in English, with strong attention to detail.
Significant skills in leadership, organization, prioritisation, problem solving and decision making.
Financially literate with ability to produce budgets, financial reports and to manage resources.
High level of computer literacy with proficiency in Microsoft applications.
Enthusiasm and willingness to get involved and support the work and life of the Department and KWTRP.
PHYSICAL ENVIRONMENT/CONDITIONS:
Based at the KEMRI-Wellcome Trust Research Programme in Kilifi, Kenya.
About the Role
The Operations Director is ultimately responsible for the critical performance of our entire network of 350+ schools across Kenya and Uganda. This includes operations, supply chain, IT, internal audit, and retail.
You will be responsible for ensuring every school operates effectively. That school staff are supported, provided with the correct tech assets and supplies. That the school facilities are maintained. That revenue is collected effectively, that uniform, school feeding and other programmes are running well. That instructional delivery runs effectively.
This is a high-impact role for someone who loves taking on challenges in large scale – we employ 5,000+ employees across East Africa.
The Operations Director is one of the most senior roles in the East African, business, making up a key role in the Senior Management Team. You will be responsible for managing a team of 50+ staff across two countries, driving the execution, management and innovation of the following departments to serve our academies’ needs:
Customer Care Call Centre – serving both as the support hub for our academy manager, teachers and parents;
Quality Assurance – our internal data-driven, field based audit and monitoring team;
IT – supporting our tech-enabled academies to function and excel;
Supply Chain – overseeing our warehousing, procurement and logistics, making sure every academy has all the resources needed in the most cost-effective and efficient way possible, while negotiating with global suppliers;
Retail – ensuring school feeding, uniform and other potential revenue drivers are run effectively;
Programme Management teams – managing 3-4 programme managers responsible for everything from preventative fraud management, facilities and repairs, instructional and academic delivery through systems compliance.
Operations Director Job Responsibilities
General management of the warehouse operations and strategic planning on activities to provide feasible solutions to challenges that may arise while involving yourself in practical work on the floor on receiving, arranging and dispatching of materials.
Responsible for all operational performance indicators of our academies, including but not limited to:
improving adherence and compliance to existing systems and processes
Striving for operational excellence in a resource-constrained environment
Continually iterating and improving systems
cost of headquarters support per pupil
educational outcomes as measured by academic testing programme
Learn, reinvent, optimize and manage every aspect of the operations of a Bridge International Academy and the necessary headquarters support, from classroom instruction to latrine-cleaning to customer care.
Create highly-structured, insightful processes, systems and recommendations with a data-driven approach; and, alongside senior executives, critique and modify the operational components of the Bridge model.
Do or lead every job in the entire academy operations and support to some extent. No job is too big or too small.
Manage a diverse support team including customer care, quality assurance, IT, programme managers, procurement, warehousing and logistics.
Qualifications
At least 8+ years of post-undergraduate, full time work experience
Work experience managing a multi-unit retail environment
Work experience developing and managing a culture of total focus on customer satisfaction
Work experience drastically improving the productivity and reducing cost of a product or service
Work experience managing and coordinating several teams to deliver on a tight schedule
Work experience in emerging markets
Record of building data-driven operational systems
Record of strong academic performance from a leading undergraduate and, if attended, graduate institution
Work experience, preferably in operations, as an employee at any company that has rapidly grown in headcount and number of locations, e.g., large scale retail
Work experience in a highly political industry, where ideological conflict is common and strategy, ingenuity, negotiation and persuasion are necessary for success
Experience of management consulting a plus
Competences
A detailed doer – You have a track record of getting things done, with at least 8 years of post-graduate school experience. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail, setting targets, engaging others, and doing whatever it takes to get the job done. You can multi-task dozens of such projects at once and never lose sight of the details. Likely, you have some experience in a start-up or other rapid-growth company.
A data analyst – You are comfortable interrogating assumptions, testing ideas, and making decisions based on data. You have experience crunching numbers, but also do not lost sight of the bigger picture. You can take a strategic view while also getting stuck into the weeds.
A creative problem-solver – Growing any business from scratch comes with massive and constant challenges. On top of that, Bridge works in volatile, low-resource communities and runs on fees averaging just $7 a month per pupil. You need to be flexible and ready to get everything done effectively, quickly, and affordably with the materials at hand. Every dollar you spend is a dollar our customers, who live on less than $2 a day, will have to pay for.
A customer advocate – Our customers – these families living on less than $2 a day per person – never leave your mind. You know them, get them, have shared a meal with them (or would be happy to in the future). You would never shrink back from shaking a parent’s hand or picking up a crying child, no matter what the person was wearing or looked like. Every decision you make considers their customer benefit, experience, and value.
A life-long learner – You believe you can always do better. You welcome constructive criticism and provide it freely to others. You know you only get better tomorrow when others point out where you’ve missed things or failed today.
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Job Description
IMA in Kenya is looking to recruit Director, Health Systems Strengthening for the Afya Jijini Project. He /She will be responsible for developing and implementing Health System Strengthening activities for the USAID-funded Afya Jijini project. The project Afya Jijini’s ultimate aim is to improve access and uptake of quality health services in Nairobi for the most pressing health issues. Building on the success of USAID’s APHIAplus Nairobi County work, the Afya Jijini Project will strengthen Nairobi County-level institutional and management capacity to deliver quality healthcare services. The project seeks specifically to increase access and use of quality HIV; family planning (FP) and reproductive health (RH); maternal, neonatal and child health (MNCH); water, sanitation and hygiene (WASH), and nutrition services.
Based in Nairobi with frequent travel to informal settlements and health facilities in the county, the Director, Health System Strengthening will work with project staff, partners, and sub-grantees to develop innovative and evidence-driven approaches to boosting uptake of health services. He /She will help develop an overarching strategy to help health facilities, Sub-Counties and Counties to strengthen Health Systems, plan and implement capacity strengthening approaches, including trainings and mentorship models, to roll out these approaches.
Key Responsibilities
Provide overall project leadership on the development of Health System Strengthening and implementation policies and implementation plans linked closely to Health System Strengthening activities at planning, and implementation level in Nairobi County.
Oversee the work of technical advisors ( Human Resources for Health, Health Products and Technologies, and Quality Improvement) to ensure Health System Strengthening is incorporated into all Afya Jijini technical support guidelines, tools and implementation activities of the UHAI service delivery teams.
Work specifically with the Ministry, County and Sub-County Health Management Team, to ensure Health System Strengthening is implemented in Nairobi County. This include strengthening Governance, Leadership, and Human Resources for Health, Health Products and Technologies, Quality Improvement and Monitoring and Evaluation.
Provide oversight and assistance in achieving technical and operational deliverables.
Ensure the quality of service delivery support provided by promoting the use of data-driven collaborative improvement team initiatives.
Represent the project as technical expert in meetings with donors and partners and participate in technical working group meetings at the National, and County level.
Work with County Health Executives to develop strategic and annual operational plans to facilitate government funding and support
Participate in drafting, reviewing and approving scopes of work and other related technical documents as they relate to project activities.
Work with M&E to set up a robust database that showcases our Health System Strengthening work
Develop and assist in the development of Health System Strengthening related technical briefs, monographs, success stories as part of capacity building and contractual reporting.
Work to build capacity internally and at Health Facility, Sub-County and County level in Health System Strengthening
Supervise technical staff
Qualifications
Bachelors degree in clinical qualification with specific training and experience in Health System Strengthening with a Master Degree in Public Health or related field.
8+ years post-graduation experience with 5 years in Health System Strengthening
Prior experience in implementing donor-funded HIV/AIDS programs in Kenya
Knowledge of and familiarity with Health and HIV guidelines and PEPFAR indicators.
Ability to successfully represent the project as technical expert with Sub-County and County level government, NGO, multilateral and bilateral organizations.
Strong technical experience in implementing HIV and or MNCH/Nutrition/WASH Health System Strengthening activities.
Proven track record of developing relationships and working successfully with major international health donors (USAID, CDC, etc.) and potential partners.
Prior experience managing client relationships, reporting, work planning, financial management, and overall program implementation.
Experience working on U.S. government (including PEPFAR) or other large donor-funded projects required. Knowledge of PEPFAR and GoK indicators for M&E for HIV prevention areas.
Proficient with Microsoft Office applications (Word, Excel, and PowerPoint).
Fluent in English, Kiswahili and one or more local languages.
Essential Responsibilities:
Directly managing sales team (Sales Generalists) in a specific channel sales region
Select, train, and develop personnel to optimize effectiveness
Developing and implementing sales strategies to drive organic growth in the Equipment Sales market and or Consumables
Cultivating and leveraging customer relationships at the executive level
Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
As a member of senior leadership team ensuring seamless teamwork with the Service and other channels to provide total customer satisfaction
Deploying resources to meet financial/ operating objectives including orders, revenue, contribution margin, and base cost control
Manages a team of direct reports (mainly Account Managers, but could also include Inside Sales, Sales Specialists and/or Sales support resources)
Responsible for hiring/firing/disciplinary personnel decisions in conjunction with Human Resources & Legal as appropriate
Ensure all direct reports have approved annual Goals & Objectives and receive an annual performance appraisal based on these goals & objectives
Qualifications/Requirements:
Bachelor’s Degree/ or equivalent knowledge or experience
Minimum of 8 years of consultative sales experience including strategic selling and negotiation
Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
Strong communication skills to synthesize complex issues and communicate into simple messages
Willingness and ability to travel within your specified geographic region
To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
Must have valid authorization to work full-time without any restriction in the role’s location
Preferred Qualifications:
Previous experience managing sales professionals
Minimum 8 years Healthcare capital equipment sales experience and or Pharma and Life science
Prior experience working for a large company in a matrix environment
Demonstrated ability to energize, develop, and build rapport at all levels within an organization
Desired Characteristics:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US/ Int’l Law is broken
Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System
Purpose of the assignment: The ESHE programme intends to conduct a sustainability assessment of the IHK model. Sustainability in this case is defined as the ability of the IHKs to continue functioning and providing quality healthcare services including FP beyond the life of the ESHE project. There are two components under this definition, the financial and programmatic components, i.e. the ability of the IHKs to breakeven/make profit and financially thrive and the ability of the IHKs to continue providing quality healthcare services including FP beyond the life of the ESHE project.
Results from the sustainability assessment will be used by the programme to develop a plan on how to exit current support to the IHKs, determine the timelines and process for handover of sustainable Kiosks to the vendors, i.e. the handover plan. This assessment will include a
quantitative assessment to determine the extent to which all IHKs are sustainable and
carryout a case study to better understand factors that determine sustainability and the benefits/challenges of the IHK model on service providers and their larger communities.
These studies will also highlight:
The lessons learned for success of the kiosks on a positive and negative note, i.e. what led to the success or failure of some of the Kiosks
What have been the wider FP results and impacts to communities, health and/other benefits
The quantitative assessment will seek to answer the following research questions:
1 What proportion of IHKs are sustainable, using definitions of sustainability from the 2016 sustainability study 2 What is the business operating model of the IHK, including the number of persons employed, the types of SRH and general health services offered and the number of services provided 3 What investments do IHK providers make into operating their business 4 How long does it take for an IHK to become sustainable 5 How much more have the IHKs become since the last sustainability study in 2016
The case studies will use qualitative methods to provide evidence on the following key areas:
Direct and indirect benefits of the IHK model to the service provider, their families, and the wider communities
Areas for strengthened support to the IHKs
What are lessons and best practices that can be replicated for future programming
Scope of work: The consultant will be required to collect, analyse and present key findings, such as:
Conduct desk review of existing analyses, surveys, and data related to the assignment.
With the ESHE team define sustainability and agree on measurements as per previous studies
Develop a study protocol for both components of the sustainability assessment with input and approval from the project, including agreed methodology and risks anticipated in collecting financial and cost related data, questionnaires (both structured and semi structured interview guides), a detailed work plan and timelines for key deliverables.
Case studies: Asses the benefits of IHKs to the vendors, employed service providers, the local administration, community members from a social, economic and healthcare dimension.
Quantitative sustainability assessment: Categorise IHKs into 3 groups; fully profitable and sustainable, marginally profitable and sustainable and currently loss making & not sustainable, making recommendations on what is required for each category to increase sustainability within the timeframe left to the end of the extension phase. The study should be able to explain reasons providers fall into the different categories.
Deliverables:
Protocol with accepted methodology and workplan, including the development of relevant questionnaires, data collection plan and analysis plan.
Research reports; one quantitative and 5 qualitative case studies presented in 3 formats:
an abridged 2 page brief presented mainly with infographics for easy electronic dissemination,
a 15 slide (max) power point presentation presented preferably with mainly infographics and
a full narrative report, with infographics, tables, graphs, etc., highlighting IHK sustainability, incl. detailed conclusions and recommendations.
Dissemination plan to ESHE partners and DFID on the findings. Duration of assignment: 40 days
Timeframe: July / August 2018
A company or a consultant and/or team of consultants competent in sociology, research or M&E expertise with capability and experience in conducting both qualitative and quantitative research, along with strong experience working with private health providers and health economics, able to conduct a costing analysis/financial appraisal of the IHK model. Experience conducting costs-benefit analyses for health is highly desirable. The consultant(s) must possess the following competences:
Master’s degree in a related field
At least 8 years’ professional experience in Health (Reproductive health experience as added advantage)
Experience in and knowledge of conducting and analysing both qualitative and quantitative research
Practical pragmatic with good knowledge of programming realities
Knowledge and experience in carrying out analytical studies and developing publications
Ability to deliver high quality work in short periods of time and experience in short term consultancy
Proficiency in English and the ability to present complex ideas in simple terms
Demonstrable writing skills for publications is a significant added value
UNHCR has a highly mobile, global workforce which comprises around 11,000 staff members and nearly 5,000 colleagues on flexible working arrangements serving in over 460 locations in 130 countries. Some 40% or more of UNHCR’s workforce is posted in difficult and remote duty stations where working and living conditions can be challenging. Some locations are impacted by security risks and ongoing conflicts and ensuring their safety and wellbeing is of paramount importance.
The Staff Health and Welfare Service (SHWS) is a part of the Division of Human Resources (DHR) responsible for ensuring that the workforce of UNHCR has a safe and healthy work environment, in the interests of good functioning and productivity. Occupational health focuses on enhancing and maintaining:
the health of people at work, ensuring they operate safely; and
the organisational effectiveness of UNHCR by providing expert advice to management.
The Medical Section includes some 15 professional and support staff providing occupational medical services and support to UNHCR staff. The Senior Medical Officer reports to the Chief, Medical Section, and will have supervisory responsibilities.
In addition to work with individual staff and teams in direct person-to-person service, the Section is responsible for overall implementation of the UNHCR’s Duty of Care commitments as well as for the development of relevant policy documents that promote staff health and psychosocial welfare.
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
Diploma of Medical Doctor (MD).
Minimum 8 years of clinical practice as a Medical Doctor/ Practitioner of which at least 1-2 years should be in an international organization and/or in hardship duty stations.
Experience in occupational health and safety and/or travel medicine and/or tropical and infectious disease, and /or emergency medicine, minimum 2 years¿ experience.
Project design and management experience (education and competency to successfully lead and direct projects).minimum 2 years¿ experience.
Training in project management and minimum 2 years¿ experience in implementing health related projects.
Certification in OHS.
Certification in emergency medicine (PHTLS, ACLS or equivalent).
Supervisory experience of other health personnel.
Excellent communication, presentation and drafting skills.
Fluency in English.
Fluency in English and French (for the position in Dakar, Senegal).
DESIRABLE QUALIFICATIONS & COMPETENCIES
Advance Degree in occupational health/public health/community medicine/family medicine/international health.
Experience in managing employee assistance programs like HIV or substance abuse or other wellbeing programmes.
Demonstrated leadership and team building skills.
Good knowledge of French, Spanish and/or Arabic is an asset.
Job description
Simimilar positions are available in multiple locaitons.
Diverse candidates and women encouraged.
ORGANIZATIONAL CONTEXT
The Staff Health and Welfare Service (SHWS) is a part of the Division of Human Resources (DHR) responsible for ensuring that the workforce of UNHCR has a safe and healthy work environment, in the interests of good functioning and productivity. Occupational health focuses on enhancing and maintaining:the health of people at work, ensuring they operate safely; andthe organisational effectiveness of UNHCR by providing expert advice to management.
The Medical Section includes some 15 professional and support staff providing occupational medical services and support to UNHCR staff. The Senior Medical Officer reports to the Chief, Medical Section, and will have supervisory responsibilities.
In addition to work with individual staff and teams in direct person-to-person service, the Section is responsible for overall implementation of the UNHCR¿s Duty of Care commitments as well as for the development of relevant policy documents that promote staff health and psychosocial welfare.
FUNCTIONAL STATEMENT
Accountability
The promotion, prevention and protection of the health and safety of UNHCR staff is in line with DHR’s People strategy.
Matters affecting the health, safety and welfare of persons at work are considered and reported on.
Holistic approach is taken to staff health and psychosocial welfare.
Health risk assessment of high risk environments, mitigation measures are developed.
Responsibility
Visit the workplace and perform health risk assessments of duty stations, high risk environments. Advise on the provision of safe and healthy conditions.
Develop and manage emergency response to complex situations.
Provide/successfully run travel medical services for staff on official travel/missions/emergency deployments.
Provide occupational health and safety management.
Develop, implement and supervise projects and programs in line with the SH&Ws and Regional Strategic Objectives.
Provide support with relevant UNHCR polices and standing administrative instructions, as well as promote compliance with relevant health and safety legislation.
Manage resources: request, justify and monitor annual budget for the region, manage own human resources under his/her supervision.
Provide first aid and emergency services in response to accidents occurring in the workplace.
Provide surge capacity to the corporate and UN System.
Authority
Recommend, facilitate and support emergency medical evacuations of national and international staff and dependents.
Assess and clear the centres for medical evacuations for UNHCR workforce and family members.
Review, assess and take decisions about work accommodations, fitness for work, and mobility that are based on individualized medical risk assessments.
Implement and monitor existing health and psychosocial welfare policies.Access to confidential staff medical data.
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
Diploma of Medical Doctor (MD).
Minimum 8 years of clinical practice as a Medical Doctor/ Practitioner of which at least 1-2 years should be in an international organization and/or in hardship duty stations.
Experience in occupational health and safety and/or travel medicine and/or tropical and infectious disease, and /or emergency medicine, minimum 2 years¿ experience.
Project design and management experience (education and competency to successfully lead and direct projects).minimum 2 years¿ experience.
Training in project management and minimum 2 years¿ experience in implementing health related projects.
Certification in OHS.
Certification in emergency medicine (PHTLS, ACLS or equivalent).
Supervisory experience of other health personnel.
Excellent communication, presentation and drafting skills.
Fluency in English.
Fluency in English and French (for the position in Dakar, Senegal).
DESIRABLE QUALIFICATIONS & COMPETENCIES
Advance Degree in occupational health/public health/community medicine/family medicine/international health.
Experience in managing employee assistance programs like HIV or substance abuse or other wellbeing programmes.
Demonstrated leadership and team building skills.
Good knowledge of French, Spanish and/or Arabic is an asset.