About the role
Bridge International Academies is seeking a Customer Experience Director to drive the “front of house” operations at our Academies in Kenya. This is an incredibly fast paced job, working to ensure a positive experience across all touch-points over the course of our customers’ lifecycle (for as long as their child/ children are enrolled at a Bridge academy). This role will involve close work with the Academy Operations Director, who is responsible for all “back of house” operations such as but not limited to quality assurance (our data-driven field based audit and monitoring team) or customer care (our call center serving both as the support hub for our academy manager, teachers and parents).
For this role, we need someone who’s willing to put their head down and get to work. This is an incredibly fast-paced and absorbing role that will ask a lot of you but it will also be personally rewarding in that you will see the impact of your efforts first hand. This is a senior level position and we are looking for someone with 8+ years of experience.
Scale – up experience, managing people that you will not always be able to physically see and “bricks & mortar” experience is a must!
What you will do
Drive pupil growth to increase financial sustainability
Introduce Bridge and launch Academies in new communities
Ensure customer satisfaction to retain existing parents
Manage and train our Academy Management vertical (regional managers, area managers & Academy Managers).
Most of all – ensure that Bridge consistently lives up to our promise of ensuring Knowledge for all
What You Should Have
Passion for Execution: Demonstrated experience in making things happen. No task or challenge is too big for you and you are able to find a way to get things done!
Experience Overseeing Large Teams: You are a people person and are comfortable with the entire employee lifecycle (hiring, onboarding & managing). Ideally, you will have created and successfully led large teams in retail or sales spread across a large geography.
Ability to Manage under Pressure: Our team has a culture of fast paced thinking and we expect the person in this role to be able to handle changing priorities and stay calm under the pressure of executing well in short timelines.
A Strong Belief in our Mission: We believe we are making a real impact in the lives of children across the developing world by democratizing their right to reach their potential.
Experience Engaging Low Income Community: We need someone who has the humility and comfort to engage our parents. Our parents are aspiring to give their kids a great education and we need someone who’ll engage them with respect and integrity.
Excellent English.
8+ Years of Professional Experience: Bonus if you’ve worked in retail and/or sales in low income communities.
Job Experience: Experience of 8 years
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Customer Experience Director
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Senior Investment Manager
Job Profile: The key purpose of the role is to create sustainable impact by developing investable programs and offering business support to entrepreneurs in the agricultural sector.
This support will help these entrepreneurs realize their full business potential and long-term success.
The role will support local farm companies, co-operatives, SME’s, and other regionally relevant public-private partnership arrangements to become bankable while connecting them to Impact Investors and blended finance donors.
The Senior Investment Manager will build the capacity of SECAEC and the Southern Africa Foundation (SAF) REC on:
Business case development and analyses.
Development and implementation of training programs on business support to REC staff and partners,
Undertake fundraising,
Take the lead in exploring and responding to calls for proposals and or Expression of Interests
Primary Relationships: The Senior Investment Manager will report to the SECAEC Regional Director and will participate in the Global Solidaridad Network Impact Investment Task Force.
Within the SECAEC and SAF, the role has primary working relationships with REC’s staff; country, program and fundraising teams.
Externally, the role works mostly with partners such as local farm companies, co-operatives and SME’s, local/regional public and private stakeholders, impact investors and donors.
Key Performance Areas:
Capacity development:
Provides support and training to SECAEC and SAF staff on business case development, financial analyses and fundraising for commodity and landscape programs
Develops training material on local business development, fundraising and landscape financing
Originating propositions:
Identify local farm companies, co-operatives, SME’s and local/regional public and private stakeholders, which have the potential to scale in existing and new programs;
Supports the development of new programs in collaboration with program staff which can fill the pipeline of potential bankable local farm companies, co-operatives, SME’s and local/regional public and private stakeholders (development of business incubator programs)
Able to develop the business case for landscape assets e.g. carbon and water and make these opportunities concrete to translate them into investable propositions
Lead in identifying fundraising opportunities and applying for funding through responding to Expressions of Interest and Call for Proposals.
Business support services:
Develops high quality, focused and concise screening of finance reports that allow for efficient decision making within agreed time frames
Identify business support needs of local farm companies, co-operatives, SME’s and develop a proposal for business development support
Approval of proposal for business support provides or manages business support services
Support the local business case in developing and implementing a robust business plan, financial plan and risk assessment and mitigation plan.
Portfolio management
Conducts regular visits to the investee e.g. the local farm companies, co-operatives, SME’s and local/regional public and private stakeholders in the portfolio to:o Report on the financial progresso Develop and implement corrective action planso Raise a red flag where the investment pose a business risko Advise the organization when to dispatch the funds after all the requirements are met by the investeeo Evaluates the investment and ensure it creates impact it was intended to
Carry out the due diligence of potential investees to evaluate if they are investable,
Organize matchmaking calls with existing impact investors and the Agri based SME for networking.
Program development:
Support commodity managers in the development of blended programs which has a business model for the local business cases
Develops bankable business cases for local farm companies, co-operatives, SME’s which is capable of attracting investors from local/regional public and private stakeholders, Impact Investors, governments and development banks
Evaluate the feasibility of investment opportunities available in the going SECAEC and SAF programmes.
Networking
Develops and manages a network of impact investors and donors
Develops and manages a network of entrepreneurs
Develops and manages a network of NGO’s and service providers
Required Experience, Qualification and Skills:
8+ years working experience that includes strategic partnership development across a number of sectors, fundraising in excess of $5M and managing business development functions
Well networked across sectors including funding agencies and impact investors
Experienced with building effective relationships with decision makers (CEO’s and Directors)
Advanced degree is required. An MBA is preferred
Excellent financial and analytical skills
Written and spoken language fluency in English essential
Solid organizational skills including attention to detail and multitasking skills
Key Attributes and Competencies:
Makes presentations and undertakes public speaking with skill and confidence
Develops job knowledge and expertise through continual professional development
Shares expertise and knowledge with others
Gathers comprehensive information to support decision making
Demonstrates a rapid understanding of newly presented information -
Finance Manager Operations Trainer/Coach
This position will be based in Nairobi, Kenya and the successful candidate will report to the Regional Finance Director, East Africa.
The purpose of the role is to provide financial and strategic support to the Regional Leadership Team and across multiple areas including preparing presentations, margin / scenario / sensitivity analysis.
Provide industry and peer group comparisons, economic insights, new business opportunities and other projects.
Finance Manager Job Responsibilities
Review statutory financial statements prepared by each country for compliance with IFRS & accounting policies and to ensure consistency of disclosure,
Manage the East Africa reporting cycles & drive Reporting efficiencies to ensure that all deadlines set by the Naspers group reporting team including sign off per reporting requirements from Corporate & statutory requirements are met for all the East Africa Markets.
Manage business planning processes together with the East Africa Finance Managers, MDs, Regional Finance Director & the Regional Director
Preparation & compilation of the East Africa monthly management pack for presentation to Exco in conjunction with the Finance Managers (Bring together financial and operational data to provide meaningful insights)
Meet all deadlines set by the Naspers group reporting team ensuring that all reporting has been signed off per reporting requirements from Corporate & statutory requirements
Analyze and report monthly on the rolling 24 month forecast by preparing a detailed commentary for submission to RFD
Develop and manage strategic financial models to assist management in identifying, justifying investment initiatives or performance improvement initiatives including performing risk and business assessment of potential business deals from a financial and strategic position
Review product margin information to ensure it is kept accurate, up to date and includes additional insights whereby margins become the cornerstone of operational decision-making
Develop and manage a “reinvestment rate” model to assess the historic, current and future operational and financial performance of each of the major operating entities
Assist the finance teams In East Africa with implementation of key strategic initiatives
Build and develop relationships with key stakeholders across the company’s operating footprint, and to play an integral supportive role to the key stakeholders and Executives
Provide key input to the company’s short, medium and long term strategy & Assist in preparing defined short and medium term plans and to ensure that all initiatives are aligned and prioritized
Support all relevant stakeholders relating to any key projects
Qualifications for the Finance Manager Job
A bachelor’s degree in finance or other related field.
CPA K qualified/Part Qualified
8 years relevant experience,
Thorough knowledge of International Financial Reporting Standards (IFRS)
Sound knowledge of budgeting & reporting processes
Experience working in multinational listed group would be advantageous
Highly numerate with a professional understanding of critical ratio’s, income statement, cashflow and balance sheet structure.
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Head Customer Experience Head Strategy, Research And Innovations Director Operations
Reporting to the Director Marketing, Corporate Communication & Customer Experience, the role holder will be responsible for continuously identifying customer needs against the background of industry trends and a competitive market space, design & champion customer experiences and products while overseeing management of service delivery SLAs, contact center, channels and customer touch points that will help delight, attract and retain customers.Key Responsibilities:• Develop and own the customer experience strategy to execute roadmaps across multiple distribution channels and/or product partnerships.• Build and execute plans and detailed requirements for multiple consumer segments in an omni-channel / cross-channel / live / and digital environment, with a deep understanding and the strategic know-how of how those experiences translate across and within consumer interaction points.• Determine the impact and success of the Bank’s products and services in the market and across the user base; track and report on measurable statistics that are key indicators of success, using both quantitative and qualitative techniques.• Develop and execute Contact Centre Strategies and plans and effectively oversee Contact Centre operations.• Create processes and integrate voice of the customer insights into cross-functional action plans; represent the voice of the customer throughout product & services lifecycle.• Develop clear understanding of the market opportunity, target customers, positioning, a competitive analysis, and the go-to-market plan including customer-centric visualizations of product & Services roadmap.• Monitor TAT on various Operational processes and enforce adherence while continuously reviewing and benchmarking service delivery experience including SLAs to be above in the market space.• Identify the people, process, and technology capabilities required to deliver desired customer experiences in the Bank.• Create scorecards/dashboards/ target metrics for monitoring and assessing Customer Experience programs and impact to the Bank’s bottom line.The Person• For the above position, the successful applicant should have the following:• University degree in Business Management, Social Sciences or its equivalent from a recognized institution.• Post Graduate degree in Business Management or Social Sciences.• Diploma in Marketing or Customer Service.• Customer Service certification.• A minimum of eight (8) years of Customer experience exposure, five (5) of which must be in a Senior Management position.• Proven and extensive track record of driving Customer experience, from Retail Banking, Corporate Banking, Telecoms or hospitality industry.• Experience in managing Contact Centre operations.• Demonstrated Leadership capacity and ability to operate at Senior Management Level.
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Corporation Secretary / Head of Legal Head of Marketing and Corporate Affairs Senior Database Management Officer Information Systems Security and Support Manager Senior Procurement Officer
Ref: HCA/CSHL/2/2017
Re-Advertisement
Those who had applied in response to the advertisement in 2016 need not re-apply.
Overall Purpose: The Corporation Secretary / Head of Legal is the Head of the Legal and Compliance Unit and will be expected to provide advice to the Board and Management on governance, legal, regulatory and compliance matters and provide corporate secretarial services to the organisation.
1.1 Key duties and responsibilities:
Reporting to the Chief Executive Officer, the Corporation Secretary/Head of Legal will be responsible for:
(i) Advising the Board on their duties, responsibilities and obligations, relevant laws and governance matters including implementation of Mwongozo: The Code of Governance for State Corporations.
(ii) Coordinating the governance, legal and compliance audit.
(iii) Assisting in preparation of Board and Committee work plans and charters.
(iv) Assisting in carrying out Board induction, training and evaluation.
(v) Coordinating the timely preparation and circulation of Board and Committee meeting papers and taking minutes thereof. (vi) Keeping safe custody of the seal and other relevant documents.
(vii) Overseeing the legal function and providing well researched legal advice and opinion, legal interpretation on various matters and handling legislation and litigation matters relating to KASNEB.
(viii) Ensuring compliance with laws, rules and regulations by the Board and management.
(ix) Preparing and coordinating the implementation of Intellectual Property Rights policy and guidelines for the products and services of KASNEB.
(x) Preparing, vetting and negotiating official legal documents including contracts and leases and participating in settlement and arbitration of disputes to protect the interests of KASNEB.
(xi) Liaising with the office of the Attorney General and external lawyers handling legal matters on behalf of KASNEB and attending Court hearings.
(xii) Preparing and implementing the Unit’s operational plan, work plan and budget. (xiii) Ensuring risk management in the Unit.
(xiv) Overseeing the implementation of ISO Quality Management System in the Unit.
(xv) Ensuring performance management within the Unit through a target-based system.
(xvi) Providing leadership and effective supervision to staff in the Unit.
(xvii) Performing any other duties as may be assigned from time to time.
1.2 Academic / Professional Qualifications and Experience
The ideal candidate shall possess the following:
(i) Bachelor’s degree in Law from a recognised university.
(ii) Master’s degree in Law from a recognised university.
(iii) CPS qualification and member in good standing of the Institute of Certified Public Secretaries of Kenya (ICPSK).
(iv) Diploma from the Council for Legal Education.
(v) A current practising certificate as an Advocate of the High Court of Kenya.
(vi) At least (8) years relevant experience in legal/corporate secretarial practice six (6) of which should be in a senior management position and minimum of six (6) years experience as Manager for serving members of staff.
1.3 Key personal attributes / functional skills
The ideal candidate should:
(i) Be honest, trustworthy and possess a high degree of personal integrity and professionalism.
(ii) Demonstrate sound judgement, excellent analytical, interpersonal, communication, presentation and reporting skills.
(iii) Be results oriented and willing to multitask and meet strict deadlines.
(iv) Have strategic leadership skills.
(v) Be a team player with ability to motivate staff.
(vi) Demonstrate ability to establish and maintain effective relationships with varied stakeholders.
(vii) Be customer centric and resourceful in problem solving.
(viii) Exhibit an intimate understanding of traditional and emerging marketing channels including familiarity with varied digital marketing platforms.
(ix) Advanced computer skills.
(x) Satisfy the provisions of Chapter Six of the Constitution of Kenya, 2010.
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Director of Supply Chain Regional Supply Chain Coordinator
Job Details
*TEAM/PROGRAMME: Programme Operations Team*
*LOCATION: Nairobi or Somalia/Somaliland*
GRADE:TBC
*POST TYPE: International or National*
Child Safeguarding:
Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.
ROLE PURPOSE:
As a member of the Senior Management Team, the Director of Supply Chain shares in the overall responsibility for the Strategic direction and coordination of the Country Office (CO). The Director of Supply Chain in his/her capacity is responsible for implementation of all Supply Chain Management in country and for the Country Office in Somalia/Somaliland and has overall responsibility and accountability for all Supply Chain of the Somalia/Somaliland Country Programme.
He / She will ensure that policies and procedures of Save the Children are strictly adhered to and also to ensure that Save the Children’s commitment to improving quality and accountability in humanitarian work is upheld, through reference to the Sphere Charter, Save the Children minimum standards and the NGO code of conduct.
SCOPE OF ROLE:
Reports to:Deputy Country Director for Programme Operations.
Technical Line:Regional Head of Supply Chain
Staff directly reporting to this post: The Country Supply Chain Manager, 1 IT Manager, 1 Field Roving Supply Chain Manager, Medical Supply Chain Manager.
KEY AREAS OF ACCOUNTABILITY
Strategy
Leadership of the Somalia Country Office Supply Chain team
Support the development of an organizational culture that reflects our values, promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our people to deliver outstanding results for children and excellent customer service for our Members and donors
Help design and implement a coherent Supply Chain organizational structure that is consistent with agency practices and appropriate to program needs and in line with Key Performance Indicators.
Help establish, maintain, and improve active and regular working relationships with: host government authorities, donors, partner agencies including major institutional donors, and local and international NGOs
Ensure that the required support is provided promptly, at scale and in line with the rules and principles during humanitarian emergencies, working closely with the Regional Office
Compliance
All Supply Chain Management team report to and advice CO SLT on issues related to compliance to Save the Children’s supply chain policies and procedures.
To ensure compliance with Save the Children’s minimum standards and procedures related to Supply Chain. This includes reviewing and updating the in-country procedures and policies for the management of the supply chain, vehicle fleets, communications systems and emergency preparedness.
System Developments.
To ensure that the following systems are put in place and are working effectively
Co-ordination of all programme Supply Chain; manage and develop as required the country procedures and policies for the management of the supply chain, vehicle fleets, assets and communication systems, emergency preparedness in line with Save the Children guidelines and procedures
Ensure that Save the Children minimum standards of Supply Chain procedures and policies are adhered to throughout the Country Programme, briefing and training all relevant staff as required.
Ensure the Country Programme’s supply chain is set up and effectively operational through the Area offices to optimize resources.
Ensure that field procurement practices are compliant with SCI and Donor’s regulations.
To liaise closely with the Security Manager and ensure that all Security Guidelines and procedures are integrated fully into Supply Chain Guidelines and procedures.
In consultation with Security Manager and Operations team, to ensure the programme’s communication systems in all programme locations work effectively and ensure standardization of all communication equipment throughout the country.
Ensure that for all programmes at the proposal stage and throughout the life cycle of the project has supply chain plan which will deliver the necessary commodities/ services
Ensure TiM is functional and reporting, advice management on stocks/GIK management.
Ensure that appropriate supply chain management and controls are in place for pharmaceuticals and food.
Emergency Response Management – Supply Chain
Assist in strengthening organisational readiness to respond to emergencies in line with global SCI emergency goal and benchmarks
Assist in the design, update and implementation of a full set of emergency preparedness actions, drawing on SCI member input and resources
Assist to mount appropriate and timely responses at scale to all emergencies consistent with established benchmarks, plans and organizational policies, and in close cooperation with incoming surge teams
In coordination with the Country Director and SLTT members maintain consistent and coherent engagement in key inter-agency emergency preparedness and response coordination mechanisms including the Cluster system
Develop the Supply Chain aspects of the programme emergency preparedness plan, in co-ordination with Country Director and SLT members train supply chain staff in managing emergencies.
Operational and capacity strengthening:
In close collaboration with Programmes Operation team to:
Ensure the Country Programme as a whole has the capacity to manage effectively core Supply Chain to gear up Supply Chain capacity to respond effectively to emergencies.
Participate in the development of all new proposed interventions providing overviews of Supply Chain requirements in the development of project proposals and subsequent projects.
Develop logistical aspects of the Country Programme emergency preparedness plan
Provide direct management support, training and mentoring to the Somalia Supply Chain field logisticians and providing feedback through the review process as to their performance and capacity to undertake their role.
Liaison
Work with the region to ensure implementation of the Global Supply Chain initiatives.
Participate in the Supply Chain cluster meetings held in Nairobi/Mogadishu and represent Save the Children’s position and interests.
Liaise with governments, local administration, the UN and other agencies as necessary.
Supply Chain Staff Management, Mentorship, and Development
Provide day to day technical support to Supply Chain staff in the field offices, to monitor their performance and provide skills training to fill any gaps in Supply Chain staff, Programme staff and Partners.
Ensure appropriate staffing within Supply Chain, including sub office staff.
Ensure that all staff understand and are able to perform their role in an emergency.
Manage Supply Chain team; define expectations, provide leadership and technical support as needed and evaluate direct reports regularly.
Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for supply chain teams.
Manage the performance of all staff in the Supply Chain work area through:
Effective use of the performance Management System including the establishment of clear, measurable objectives ongoing feedback, periodic reviews fair and unbiased evaluations.
Coaching, mentoring and other developmental opportunities:
Recognition and rewards for outstanding performance.
Documentation of performance that is less than satisfactory, with appropriate performance improvements/work plans.
IT and Facilities
Ensure that sophisticated, efficient, cost effective Information Technology Systems are in place and in compliance with SCI IT standards.
COMPETENCIES AND BEHAVIOURS (our Values in Practice)
Delivering Results (Accomplished):
Maintains a broad strategic perspective at the same time as an awareness of the detail of a situation
Establishes clear and compelling objectives with teams and individuals and monitors progress and performance
Creates and applies measures and metrics to track performance
Holds others accountable for achieving results and challenges underperformance
Demonstrates financial awareness and a concern for cost effectiveness
Applying Technical and Professional Expertise (Accomplished):
Makes decisions based on professional expertise and experience without deferring unnecessarily to others
Shares knowledge and best practice on technical solutions so that others can make best use of that expertise
Actively seeks new ways to develop the application of technical and professional standards within the team
Problem Solving and Decision Making (Accomplished):
Gathers the right information and uses critical thinking to make effective and timely decisions
Knows when to involve others in a decision
Demonstrates awareness of the wider external influences that impact on decision making
Analyses and exercises judgment in challenging situations in the absence of specific guidance or knowledge of the full facts
Evaluates the opportunities and risks of each idea and solution to make informed strategic decisions
Working effectively with others (skilled)
Actively listens to new and different perspectives and experiences of those they work with
Proactively supports team members and trusts their capabilities
Demonstrates understanding of their skills and how they complement those of others within diverse teams and groups
Clarifies their role and responsibilities within the team to maximise impact
Networking (Accomplished)
Builds trust with contacts through openness and honesty
Participates effectively in sensitive, complex and/or high impact relationships and networks
Builds strong relationships with a broad range of stakeholders
Spots opportunities to bring together partnerships/working alliances that have not been used before
QUALIFICATIONS AND EXPERIENCE
Relevant degree or Masters in Supply Chain or related field
Qualifications in Supply Chain or procurement
At least 8 years’ experience with Humanitarian or other development/aid agencies in supply chain management including significant field operations experience supporting both emergency and development programs
Robust experience of INGO emergency program cycle management, and with experience of working within a complex and matrix organization structure.
Significant knowledge of international humanitarian systems, institutions and donors, and of procedures, accountability frameworks and best practices in emergency management
Solid project management skills related to organizational development projects and international, cross-functional teams with a proven history of delivering results
Experience of building and developing the capacity of Supply Chain staff through the use of training, performance management frameworks and development plans.
Ability to analyze information, evaluate options and to think and plan strategically
Experience in project managing significant and diverse construction projects within a challenging environment
Previous experience of managing and developing a large teams and the ability to lead, motivate and develop others
Excellent interpersonal and team skills.
Excellent IT skills.
Fluency in written and spoken English
Commitment to and understanding of Save the Children’s aims, values and principles.
CHILD SAFEGUARING POLICY:
Any employee, consultant, contractor or the supplier undertaking an activity on behalf of SCI must sign the Child Safeguarding – Declaration of Acceptance Form] and comply with the SCI’s Child Safeguarding Policy which is a statement of SCI’s commitment to preventing abuse and protecting children with whom it comes into contact.
This extends not only to children with whom SCI and its partners work directly, but also includes children whom staff are responsible for. SCI believes that the situation of children must be improved through the promotion of their rights supported and demonstrated by all members of staff. Save the Children International’s Code of Conduct sets out the standards, which all staff members must adhere to.
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Portfolio Advisor
Ref. No. AECF/PAWB/2017/010Position Level: JG4
Responsibilities for the Portfolio Advisor Job
Support to the design, development, fundraising and implementation of specific Women in Business challenge funds in the agribusiness and renewable energy sectors
Development and roll out of The AECF Ltd.’s Gender Strategy including appropriate tools for guiding project selection, identifying technical assistance requirements, and measuring development impact.
Working with the Monitoring Evaluation and Learning team to develop and deploy an appropriate results framework and learning tools to credibly measure and communicate the impact of AECF funding.
Support the Strategy and Fundraising team in designing and raising funding for an AECF Women in Business Challenge Fund. This will include participating in proposal writing as well as representing The AECF Ltd to donors and other partner organizations.
Working with the Communications team to raise the profile of the AECF Ltd.’s work in gender by leveraging lessons learned from the existing portfolio of projects.
Participating in marketing, application review and selection of gender-responsive projects. This will include providing guidance to applicants and portfolio companies.
Preparation of periodic progress, impact, and other reports for the board, donors etc.
Portfolio Advisor Job Qualifications
Relevant undergraduate degree from a reputable institution.
Graduate/Masters qualification in Finance, Business, Economics, Development Studies, Agricultural Economics, or other relevant field of study.
A minimum of 8 years of experience and recognized expertise in the area of gender. Substantial experience with private sector development projects or challenge funds is required, with experience in the agribusiness or renewable energy sectors being ideal.
Proven leadership and project management skills with the ability to work with a diverse group of clients.
A good understanding of rural and/or financial services markets in Africa.
An understanding of the operations of donors and international development organizations.
Excellent analytical and communication skills with the ability to prepare proposals and reports to a high level of proficiency.
Good interpersonal skills and ability to work in cross-cultural teams.
Fluency in English is a requirement. Language skills in French or Portuguese will be an added advantage. -
Commercial Director
About the job
The Commercial Director will lead the marketing and sales division consisting of 15 regions each with three branches and a marketing team. The role further oversees the expansion of the branch network in and beyond Uganda. He/she reports to the COO,and works hand in hand with the other senior executives (CFO, and the Directors for R&D, Business Development and Risk Management).
Specific responsibilities include:
Develop a deep and constant understanding of client preferences and sales staff behavior;
Develop a winning sales strategy and report progress against results;
Build a strong middle manager layer;
Lead the execution of the sales strategy and achieve the targets set for sales, credit portfolio quality and client satisfaction;
Ensure smooth collaboration with internal and external stakeholders; and identify new commercial opportunities or opportunities to increase efficiency.
Qualifications and competencies
BSc and MSc/MBA degrees from at an accredited university.
More than eight years of successful sales management experience, preferably in a fast growing decentralized retail organization in East Africa.
Passion for improving livelihoods in Africa.
A deep interest in and proven excellence in managing a sales force.
Proven track record of leadership, ability to guide and motivate decentralized sales teams to set and achieve their targets, while working in a complex, constantly changing and resource-constrained environment.
Ability to motivate, inspire, coach and mentor teams for optimum productivity.
A problem solver, a direct and candid communicator, excited about being hands-on without getting lost in the weeds.
What to expect
The Company offers a dynamic role in a high potential for-profit business in a fast-growing market. The Commercial Director will be based in Kampala, but the job requires field travel in and outside Uganda. The company offers a competitive package consisting of a salary, an employee stock option plan and medical insurance. Senior team members are exposed to various learning experiences in and outside East Africa. -
Accounting Manager
The position will oversee all accounting matters for this program site and serve as a liaison on accounting, audit and compliance matters between HJFMRI site and US Headquarters. The position reports to the HJFMRI Finance and Administration Manager.RESPONSIBILITIES:1. Provide oversight and manage full spectrum of accounting and reporting operations for the program site office, including General Ledger, Accounts Payable, Cash Management, statutory compliance and reporting.2. Maintain direct responsibility for day-to-day accounting and financial operations to ensure timely monthly and yearly closings, reconciliations and compliance.3. Review and approve payment vouchers, journal entries, cost allocations and other postings into accounting system and ensure proper coding, data quality and integrity of all accounting/financial transactions.4. Ensure effective utilization of HJFMRI accounting, procurement and other business systems and upto-date books of accounts and generate timely reports and analysis, as required.5. Work closely with the program support teams within the site and region to coordinate monthly closing and reporting to HJFMRI Headquarters. Review and monitor compliance with HJF stipulated policies and procedures, provide on-going support, backstopping, and training to site accounting staff.6. Manage preparation, consolidation and distribution of timely monthly, quarterly and annual financial statements reflecting status of programs on grant-to-date basis in accordance withInternational Accounting Standards (IAS), International Financial Reporting Standards (IFRS) and donor requirements.7. Monitor integrity of accounting data and ensure compliance with organizational financial policies and procedures, in-country statutory requirements and donor regulations.8. Provide appropriate guidance to support staff within the program, including allowable and non-allowable costs, project startup or closeout, preparation of wire requests, preparation of budgets and budget modifications.9. Oversee and provide coordination of HJFMRI internal and external annual audits and provide auditors with accounting documents and explanations to audit queries, as requested.10. Other duties as assigned or as otherwise required to successfully manage HJFMRI’s accounting operations.QUALIFICATIONS:1. University degree in Accounting from a recognized institution.2. Professional accounting certification.3. A minimum of 8 years working experience in the same field, including 3 years of experience in managing staff.4. Must be proficient in Microsoft Excel and other Microsoft office applications.5. Must have hands-on experience working with QuickBooks or similar Accounting software.6. Must have thorough knowledge and hands-on experience within all accounting areas and strong understanding of internal controls.7. Must have experience with audit and compliance requirements of US Government funded projects.8. Must have experience in managing large donor-funded projects for an international NGO, including budgeting and external financial reporting.9. Work experience within a medical research setting is preferred.COMPETENCIES:1. Team player with high integrity, excellent communication, interpersonal, organizational and decision-making skills.2. Attention to detail and ability to multi-task.3. Excellent in reporting skills and ability to comprehend and analyze data.4. Ability to work with a diverse group of people in a multi-cultural environment and effectively manage daily activities across multiple time zones to ensure effective communication, collaboration, time management and compliance with applicable accounting standards.Terms of Employment:1-year renewable contract. The first three months will be probation period.
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Senior Manager – Legal & Advisory Manager – Supply Chain Management Senior Legal Officer
REPORTING TO: DIRECTOR LEGAL AND ADVISORYDIRECTORATE: LEGAL & ADVISORYUNIT/DEPARTMENT: LEGALGRADE: CAJ 4JOB PURPOSEThis position is responsible for ensuring the effective and efficient handling and resolution of complaints made against public agencies or officers and to provide technical, administrative, strategic and legal services to the commission.Managerial Responsibilitiesa) Support in the formulation and implementation of policies and strategies for effective discharge of the functions of the directorate in accordance with the strategic goal of the commissionb) Develop the directorate work plan, procurement plan and quarterly progress reports to ensure that activities are on track and in accordance with the mandate of the commissionc) Organize and allocate tasks to staff members in the directorate to ensure optimal utilization of the resources in the departmentd) Monitor the implementation of projects within the directorate to ensure that project goals and timelines are metOperational Responsibilities:a) Handle complaints by clients against public agencies or officers on matters that relate to administrative justiceb) Represent the commission on legal proceedings before courts and tribunals on matters that relate to administrative conduct of public agencies or officersc) Prepare on behalf of the commission sound legal and advisory opinions on complaints that have been wedged against public agencies and officersd) Conduct legal research on cases pending before the commission to come up with an opinion to determine the way forward in the pursuit of justice for the complainantse) Draft and review contracts for the commission to ensure that the commission’s risk is limitedf) Implement mechanisms for formal hearings by the commission to facilitate investigations into matters arising from the administrative conduct of public agencies or officersg) Draft court documents on complaints that relate to administrative justice to ensure that the complaints are handled efficiently and that justice is achievedh) Draft reports on legal matters: special reports, annual and bi-annual reports for review by the Director to determine the performance of the directoratei) Participate in the promotion of public awareness of policies and administrative procedures on matters that relate to administrative justice and outreach activities by the commissionAcademic & Professional qualifications
Master’s Degree in any related field
Bachelor’s Degree in LLB
Post graduate diploma in law
Other required knowledge that would be regularly applied to the job
a) Knowledge and exposure to Alternative Dispute Resolution mechanismsb) Computer literacyc) Thorough understanding of the constitution, legal policy and institutional framework in the public sectord) Knowledge of professional ethics and standardse) Knowledge of relevant legislationsSoft skills that would be regularly applied to the joba) Leadership skillsb) Communication and organisational skillsc) Negotiation skillsd) Ability to build and lead cohesive teamse) Problem solving skillsMinimum years of experience8 years of post-admission experience and service, in a comparable position from a reputable organization
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