Job Experience: Experience of 8 years

  • Optimize Technical Account Manager-Support & Deployment Services

    Optimize Technical Account Manager-Support & Deployment Services

    Key Responsibilities

    Act as Trusted Advisor for customer technical needs and best practices
    Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
    Advise on operating and maintaining efficient SC Storage and Unity systems to help design and run Storage environment
    Proactively provide guidance on operational efficiencies to maximize ROI
    Align Storage environment with customer requirements and business needs
    Provide proactive analysis of support call history to identify trends and patterns
    Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency
    Advise on solutions and best practices for meeting capacity and performance requirements
    Proactively review log entries with the client and communicate findings to address potential issues
    Provide best practice recommendations for system configuration and optimization
    Visit customer’s site as required

    Essential Requirements

    Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments
    Technical certifications (MCSE, CCNA, Server+, etc.)
    Language and communication skills (English fluent)

    Desirable Requirements

    ITIL Certification
    Additional Language skills (Arabic, Swahili)

    BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you’re a champion of outstanding technical support with a passion for proactive problem solving, this is your opportunity to develop with Dell.
    Closing date: 15st of February 2020
    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

  • Account Manager NSW MEA Core AM

    Account Manager NSW MEA Core AM

    Job description
    The Nokia Software (NSW) Global Business Center team is seeking a strategic software sales professional to develop NOKIA’s NSW business with US Majors North America. The sales account manager is responsible for the account strategy, sales coverage plan, account plans and sales execution to meet or exceed our growth plan from these key accounts.
    The position has the following core responsibilities

    Develop strategy, tactics and sales plans for key accounts.
    Continuously generate strong pipeline that supports the achievement of assigned quota(s).
    Develop C-suite relationships with these key customers and partners.
    Understand customer business paint points and KPI’s that are established to meet their business objectives.
    Identify and qualify new business opportunities in meeting with C-Suite key decision makers to obtain executive sponsorship in pursuit of the sale.
    Position the NOKIA NSW value proposition, demonstrating business benefits and ROI differentiating NOKIA from its competitors.
    Achieve and strive to exceed assigned quota(s) by directly covering these key accounts.
    Introduce appropriate senior NOKIA management resources in pursuit of orders/sales opportunities.
    Partner with the broader NOKIA sales team to leverage joint solutioning and sales.
    Work with alliance partners to extend our sales efforts in the accounts.
    Strictly adhere to the published NOKIA SELL & NSW processes.
    Complete all administrative assignments comprehensively and on-time.
    Represent NOKIA in a professional and an ethical manner.
    Travel to make sales calls and related business activities can be up to 3 to 4 days a week in assigned territory.

    Key Experience And Skills Required

    At least 8 years of proven sales experience in a software technology company selling to the Communications industry service provider preferred or vertical segments may be considered.
    Understand Communications software, with prior employment history in this space selling solutions such as OSS/BSS and other related software.
    Ability to build C-Suite relationships directly with the customers.
    Solid business acumen understanding the complexities of business and customer needs.
    Ability to understand at a high level the technical value proposition and then translate it into a business value position (i.e. consultative sales approach for selling solutions).
    Ability to bring various teams together and lead a sales campaign.
    Ability to work/develop the partner ecosystem to enable a stronger go-to-market approach to increase market coverage.
    Demonstrate ability to close large and complex deals >1Me.
    Should be managing at least >3Me annual sales quota and have documented history to have met or exceed targets constantly.
    Excellent communication, interpersonal and presentation skills.
    Creative ‘out of the box’ thinker.
    Exceptional work ethic, the ability to work independently, self-motivated, driven and a strong desire to succeed.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

  • Research & Development Manager

    Research & Development Manager

    Reporting to the Operations Director, the successful candidate will be responsible for conducting research on new and existing agricultural inputs, practices and products.
    Responsibilities

    Participating in review and formulation of new inputs, technologies and products in KTDA through research
    Monitoring management of research and development activities across KTDA factories
    Review and recommendation for adoption of specifications for key inputs, processes and equipment
    Planning and coordinating research and development projects/strategic initiatives.
    Documenting all phases of research and development
    Liaising with research institutions, Government Agencies and other related private institutions in executing research strategies
    Monitoring, evaluating research and development projects and ensuring effective utilization of resources
    Preparing and distributing reports to appropriate users
    Recommending training tools to enhance employee performance and skill development
    Dissemination of research findings to KTDA managed factories

    Qualifications/Skills/Experience
    The ideal candidate must possess the following qualifications, experience and competencies: –

    Bachelor of Sciences degree In Agriculture, Process engineering, Food Science & Technology or related field
    Minimum of eight (8) years of working experience, four (4) years of which must be extensive managerial-level experience
    Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
    Must have ability to plan, organize, implement and evaluate departmental goals.

  • Development Manager

    Development Manager

    Key Functions of the Job

    The Institutional Partnership Development Manager supports and leads the Member Association in the development of partnerships with institutional donors, in order to significantly diversify and increase the financial resources available for national programs.
    S (h) e works with the Director of National Programmes & Quality, the National Director and the Program Team to mobilize institutional funding for SOS CV Kenya.
    He/she develops and implements institutional partnership strategies, concept papers, proposals and other grant application documents and is a key contributor to the growth of the funding portfolio as well as day to day donor relationship management with bilateral donors, international organizations, governmental institutions, embassies and any other concerned national or international organizations.

    Responsibilities

    Identify institutional partnership opportunities at the national/ local level (from bilateral, multilateral, international organizations and embassies and foundations)
    Develop a comprehensive database of potential donors and update the same regularly to ensure clear potential funding opportunities for SOS CV Kenya based on thorough research and intelligence gathering
    Write concept notes, proposals and related applications for both grants and contracts under the strategic guidance of the Director National Programs & Quality. This includes undertaking background research, stakeholder analysis, data collection & analysis, consultation processes, development of narrative, development of budget and production all associated documents to a high standard in accordance with donor requirements
    Coordinate and facilite consortia formation and proposal development processes externally, with consortia and / or local implementing partners
    Prepare and submit IPD monthly updates and quarterly reports to the Director National Programs & Quality
    Coordinate, monitor and assess the quality of donor reporting making sure that donor requirements are met during the project implementation, monitoring and evaluation and phase/close out
    Responsible for Donor Contract Management (DCM) of institutional (restricted) grants, including contract preparation, development of consortium agreements, teaming agreements compliance with donor requirements, submission of reports.
    Develop and implement an institutional fundraising and partnership strategy in line with the needs of SOS Children’s Villages Kenya and ensure this is infused within the global IPD Strategy
    Build fundraising capacity within the programme team, by training staff on funding policies donor relations, reporting, contract management, etc
    Document learning on the implementation of donor-funded grants and contracts, in order to improve understanding of donor requirements and to improve SOS CV Kenya’s performance

    Qualifications

    Degree in social science. Post graduate qualifications will be an added advantage.
    Minimum eight (8) years’ relevant experience in planning, securing and managing funds from institutional donors as well as a thorough understanding of development programming.
    A thorough understanding of program design and development especially in the sectors of Alternative Care, Child Protection, Youth Empowerment, Education, Health, Advocacy and Emergency Preparedness and Response
    Demonstrated experience in planning, resourcing, implementing, controlling, monitoring & evaluation of and reporting on projects in donor funded programs.
    Proven interpersonal, leadership, communication and advocacy skills.
    Must have no criminal record and a demonstrated understanding of children’s issues and rights.
    Ability to work effectively with a wide range of people from diverse cultural, religious, ethnic and gender affiliations.
    Energetic, willing and ‘can-do’ attitude
    Excellent quality, attention to detail, & organizational skills
    Commitment to process of continuous improvement.

  • Research and Development Manager

    Research and Development Manager

    Position Scope: Reporting to the Operations Director, the successful candidate will be responsible for conducting research on new and existing agricultural inputs, practices and products.
    Key Responsibilities

    Participating in review and formulation of new inputs, technologies and products in KTDA through research
    Monitoring management of research and development activities across KTDA factories
    Review and recommendation for adoption of specifications for key inputs, processes and equipment
    Planning and coordinating research and development projects/strategic initiatives.
    Documenting all phases of research and development
    Liaising with research institutions, Government Agencies and other related private institutions in executing research strategies
    Monitoring, evaluating research and development projects and ensuring effective utilization of resources
    Preparing and distributing reports to appropriate users
    Recommending training tools to enhance employee performance and skill development
    Dissemination of research findings to KTDA managed factories

    Qualifications / Skills / Experience
    The ideal candidate must possess the following qualifications, experience and competencies: –

    Bachelor of Sciences degree in Agriculture, Process engineering, Food Science & Technology or related field
    Minimum of eight (8) years of working experience, four (4) years of which must be extensive managerial-level experience
    Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
    Must have ability to plan, organize, implement and evaluate departmental goals.

  • Deputy Finance Officer 

Senior Accountant 

Accountant 

Internal Auditor

    Deputy Finance Officer Senior Accountant Accountant Internal Auditor

    REF: MMU/DFO/06/2019
    Permanent and Pensionable terms.
    Qualifications

    Have a Master of Business Administration (MBA) (Accounting/Finance option) or its equivalent plus CPA(K) or its equivalent;
    Have Eight (8) years’ experience, three (3) of which must have been as a Senior Accountant grade 13 or equivalent;
    Be a member of a recognized Professional Accounting body;
    Have outstanding professional competence in Public Sector Financial Management;
    Be a person of integrity and good management skills;
    Have practical knowledge of ICT and ERP Accounting systems;
    Meet requirements of Chapter six of the Constitution.

    Core Competencies

    Ability to portray and uphold positive national image and work in a multi- cultural and multi- ethnic environment with sensitivity to and respect to diversity.
    Be a visionary result oriented and innovative thinker.
    Have the capacity to work under pressure to meet strict deadlines.
    Have firm, fair and transparent management style.
    Have demonstrable communication and interpersonal skills.

    Responsibilities

    Deputizing the Finance Officer in the management of day to day activities of the department;
    Implementation of an adequate accounting system through maintenance of accurate financial records, which must recognize, classify, summarize, post and report transactions.
    Supervision and development of staff in the department.
    Monthly and on adhoc basis generate the following reports: budget utilization, students’ fees collection status, projects implementation status, rolling cash flow forecast, catering unit performance, consultancy and research funds income and utilization.
    Timely and correctly generate annual report and financial statements and quarterly management reports in compliance International Public Sector Accounting Standards, Public Finance Management Act 2012, Public
    Finance Management Regulations 2015, other relevant circulars and Generally Accepted Accounting Principles.
    Annually, prepare the University-wide annual estimates of revenue and expenditure in compliance with Public Finance Management 2012.
    Advice ways of raising additional internal and external revenue for the University and ensure such revenue is timely recognized in the books of accounts.
    Participate in formulation and implementation of the departmental strategic plan.
    Ensure timely General Ledger reconciliations especially students financial accounting, bank reconciliations, projects accounts reconciliations, fixed assets reconciliations and research/consultancy funds accounting.
    Co-ordinate both internal and external audit exercises by ensuring timely and correct availability of audit schedules.
    Drive strict implementation of student’s fees payment policy so as to ensure that all fees due is collected and correctly captured in a timely manner. Implement all banks accounts integration with the ERP system.
    Maintain accurate records of University projects and timely reconcile the same in line with the funding received and payments made.
    Check both recurrent and development expenditure of the University to ensure that they are within budget, authorized, reasonable, are in compliance with Public Procurement and Asset Disposal Act 2015 and value for money is received. Ensure that pending bills are monitored and payments made on aging basis.
    Carry out efficient Treasury Management of the University by ensuring real time update of the cash book, sufficient funds in bank before payment process, daily banking of all receipts and placements in short term deposits of any excess funds.
    Ensure tax compliance. All statutory deductions and other payroll deductions are remitted timely to minimize exposure of the University.
    Check the University payroll especially staff in payroll against head count, earnings in line with specific grades, allowances paid having been duly authorized, deductions to be properly supported and in compliance with applicable laws, circulars and regulations.

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  • Monitoring & Evaluation Manager 

Mathematics & Computer Teacher 

Mathematics, English and Social Studies Teacher

    Monitoring & Evaluation Manager Mathematics & Computer Teacher Mathematics, English and Social Studies Teacher

    Key Functions of the Job
    The Monitoring and Evaluation Manager will take lead in the development, review and implementation of SOS CV Kenya’s Monitoring, Evaluation and Learning Framework and Policy.
    S/he will work closely with the programme teams and the implementing partners in the various programs of SOS CV KE to set, track and report against appropriate targets, indicators and other expected results at the various levels (output, outcome & impact).
    S/he will undertake various duties which include but not limited to:

    Responsible for the development and review of the organization’s Monitoring, Evaluation and Learning plans, tools and policies.
    Conduct capacity building activities for SOS CV KE staff and implementing partners on Monitoring, Evaluation and Learning.
    Regularly review and improve the M&E system by seeking stakeholder inputs and through consultations with practitioners in other organizations.
    Support programme teams to undertake baseline, mid-term, end of programme surveys and Child Rights Situation Analysis (CRSAs) to inform the organization’s programming.
    Support the development of an online M&E database and ensure integration with existing national databases to improve on reporting and compliance with existing government Information Management systems.
    Synthesize and analyze data for summary and thematic reports on M&E findings.
    Develop, refine and manage the process for regular reporting on findings and coordinate with appropriate departments for the dissemination of information.
    Keep abreast of the latest developments in M&E and network with other organizations for best practices and technical assistance.
    Tracking and quality assurance of all donor and grantee reports (ensuring donor reports precisely respond to the reporting indicators and requirements as well as ensuring all grantees report accurately on all the key result areas as documented in their grantee agreements)
    Develop and implement a policy, system and appropriate tools to promote organizational learning and documentation.

    Required Qualifications / Abilities

    Degree in social science preferable. Post graduate qualifications will be an added advantage.
    Minimum eight (8) years’ relevant professional in monitoring and evaluation, preferably in an NGO set up
    Strong analytical and quantitative database management skills, budgeting and reporting
    Advance knowledge and experience of standard monitoring and evaluation procedures and tools
    Proven interpersonal, leadership and effective representation skills.
    Must have no criminal record and a demonstrated understanding of children’s issues and rights.
    Commitment to professional development.
    Ability to work effectively with a wide range of people from diverse cultural, religious, ethnic and gender affiliations.
    Experience in providing general support in a large team, and an experienced team player
    Energetic, willing and ‘can-do’ attitude
    Ability to analyze situations and take corrective actions
    Excellent quality, attention to detail, & organizational skills
    Commitment to process of continuous improvement.

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  • Country Manager

    Country Manager

    Job description
    Roles and Responsibilities
    Leadership

    Develop and execute the company’s growth strategy;
    Provide strategic direction to the business to ensure delivery of broad business objectives in Kenya and environs;
    Establish strategic alliances to explore areas of businesses opportunities and expansion in the business;
    Ensure attainment of the organization’s objectives as it relates to the business environment.

    Business Development

    Gather information on market trends and competitor activities to enhance decision making and sales targeting;
    Identify business opportunities, study and propose where necessary new ways to improve existing operations with key focus on bottom-line results;
    Articulate marketing activities and initiatives to create top of the mind awareness of the company and its services;
    Create frameworks and platforms to constantly engage customers and build loyalty;
    Develop and maintain positive and productive business relationships and constantly act as the company’s spokesperson;
    Liaise with marketing agencies and other third party service providers to manage media campaigns where necessary.
    Sales
    Generate leads, follow up assigned leads and prospect for new customers to adopt Sproxil’s portfolio of solutions and services;
    Proactively seek to identify decision makers and influencers in sales targeting;
    Sell approved Sproxil solutions and seek approval for non-standard variants of solutions, before making any commitments to customers;
    Ensure customer needs are fully understood, documented and met;
    Use Sproxil sales presentations, tailor them as required to suit clients business needs;
    Ensure standard company contract templates are used, and seek senior management assistance and legal advice for any modification to these, as requested by clients;
    Achieve and exceed Sales Target in terms of invoiced sales;
    Maintain contact with and grow sales from existing customers;
    Establish local strategic partnerships, coordinate with local govt. agencies and attend relevant national conferences;
    Any other task that may be assigned by the Managing Director, Sproxil, Africa.

    Financial Management

    Make appropriate and timely financial decisions;
    Ensure proper and efficient acquisition and utilization of the company’s financial resources;
    Ensure accuracy and timely submission of financial reports in compliance with the country’s specifications.

  • CEO

    CEO

    Your RoleStrategy And LeadershipAs our CEO, you will collaborate closely with team, Board, and external stakeholders to lead in the creation of our scale strategy and drive execution. You will also oversee partnership development and fundraising, building relationships with existing donors and cultivating new ones. In addition, you will build and coach a high-performing team to deliver this ambition, overseeing the culture and systems that will enable them to excel. Your role will include:

    Engage relevant stakeholders to refine and execute on our three-year strategic scale plan in line with Ongoza’s mission and core purpose.
    In collaboration with our Program and Data & Learning teams, play a key role in guiding the evolution of Ongoza’s business model to provide maximum value for our entrepreneurs.
    Continuously stay abreast of significant trends in the business development services (BDS) field, drawing insights to improve service delivery and market positioning.
    Guide the end-to-end development of Ongoza’s team, including talent strategy, recruitment, professional growth, and culture development.
    Work closely with the Board Chair to build, strengthen, and effectively leverage the Board of Directors to broaden Ongoza’s community and global influence.

    Fundraising and External Representation

    In collaboration with the team and Board, define and implement a comprehensive (global and local) fundraising and marketing strategy targeting individuals, foundations, institutional foundations, and corporations to resource Ongoza’s growth.
    Lead on building, maintaining, and cultivating relationships with current and prospective stakeholders.
    Define a partnership that will help us achieve greatest leverage as we scale. Continuously network with a range of players and build creative and impactful partnerships in line with the strategy.
    Externally represent Ongoza and our work at conferences, events, and other such public forums.
    Leverage partners and Ongoza’s marketing team to oversee the development of a strong brand (via media, public relations, marketing, etc.) to better position Ongoza in the market and attract the right entrepreneurs.

    Grow Our High-Performing Team

    Define and lead Ongoza’s overall talent strategy to deliver on organizational goals. Champion Ongoza’s values (below).
    Build and maintain a culture and working environment that attracts, retains, motivates, and develops a diverse staff of top quality professionals to deliver on our growth ambitions.
    Provide coaching, guidance, and accountability across the Ongoza team to enable them to deliver against organizational objectives.
    Ensure that appropriate management and administrative systems and procedures are put in place for monitoring and enhancing performance.

    Oversee Financial Strategy

    Oversee the creation and management of a significant multi-year budget and financial model.
    Work with your leadership team to ensure that Ongoza’ resources are appropriately managed and strategically invested to most efficiently drive Ongoza’s effectiveness and growth.
    Lead Ongoza towards self-sustainability by exploring different revenue models and streams.
    Ensure compliance with all legal and statutory requirements and any agreed protocols.

    Who We Are Looking ForWe Imagine You Will Have The Following ExperienceThe right person will be a visionary leader, connector, and strategist, with 8+ years of dynamic experience and a proven track-record of leading and building strong teams to launch or scale a growing company. They will be passionate about Ongoza’s mission of supporting young entrepreneurs to transform the Kenyan economy and committed to Ongoza’s long-term growth. The role will report directly to the Board of Directors and include +/- 30% local and international travel.

    Proven track record driving results and change in a high-growth environment.
    Over 8 years of practical experience in start-up acceleration, SME development, financial services, consulting, business operations or marketing, with relevant graduate degree (MBA preferred). A high level of ability to understand and empathise with an entrepreneurs’ journey is strongly preferred.
    Demonstrated senior management or executive-level experience building, leading, and coaching teams of at least 10 people, directly and indirectly. Having managed managers and leading/managing across cultures is essential.
    Demonstrated experience leading the creation and implementation of successful organizational strategy.
    Proven experience building and leveraging partnerships to have greater impact.
    Experience working with and leveraging Boards preferred.
    Ability to wear many hats and juggle many priorities and projects at any given time.
    Demonstrated competence across all aspects of a growing business or non-profit, from strategy, to human capital development, to finance and operations, to fundraising, to sales and marketing.
    An in-depth understanding of the East African business and entrepreneurial development ecosystem preferred.
    While we’d love to hire a Kenyan CEO, we’re open to qualified and committed applicants from all nationalities. Foreigners will have to demonstrate a strong understanding of the African work and business culture, with Kenyan and East African experience preferred.

    About YOU.

    You are a visionary and inspiring leader. You are capable of aligning others behind a bold vision and have proven results of how your strong determination to rally others has created impact in past roles. You are inclusive but decisive, thoughtfully engaging others before defining plans.
    You are a connector. You are a natural relationship builder with a proven ability to build and maintain impactful relationships that add value to the organization. You have excellent collaboration, communication, and presentation skills.
    You are a systems builder and/or optimizer. You are analytical and process-oriented, always looking for ways to improve systems and build structures around you.
    You make things happen. You have a proven track record of leading teams to deliver on time and within budget, closely monitoring progress to ensure nothing falls between the cracks. You run through walls and are willing to put in the time it takes to do a good job.
    You thrive in an entrepreneurial environment. You love learning, you adapt quickly, and you are a creative self-starter who is able to navigate and provide guidance during seasons of change.
    You are passionate and stubbornly committed to Ongoza’s mission. Most of all, you believe in our vision and mission – the power of young entrepreneurs to transform the Kenyan economy. You aspire to stay in East Africa for an extended period of time.

    The Ongoza WayWe base our work and internal culture on four fundamental values and take them very seriously. If these resonate well with you, you will fit well at Ongoza. As CEO, you will be responsible for championing this culture.

    Act Together. We are open and inclusive. We prize ideas over hierarchy, value differences, and proactively support each other to achieve team goals.
    Improve Always. We actively seek and implement quick feedback for learning, innovation, and improvement both in what we do and how we do it. We evolve based on data, our experience, customer feedback, research, and industry trends.
    Don’t Solve the Same Problem Twice. We proactively communicate problems and build structures to address them in a consistent, systematic way.
    Demand Excellence. We consistently go above and beyond expectations to deliver the highest quality and professionalism in everything we do.

  • Chief Operating Officer 

Head of Category Computing 

Operations Excellence IT Systems 

Finance Operations Associate

    Chief Operating Officer Head of Category Computing Operations Excellence IT Systems Finance Operations Associate

    What’s this job all about?
    The Jumia Kenya COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.
    Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia: online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
    Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
    It is a leadership role that sits on the Kenya Ecommerce Executive Committee, with a large team
    The main challenges are described as below:
    Main Responsibilities

    Management & recruitment
    Managing the country’s teams / efforts in terms of:
    Customer experience
    Vendor experience
    Customer Service
    Production
    IT local resources
    Leading recruitment when necessary.

    Leadership & influencing

    Interacting with other local & central teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain projects & solicit support, as many of the Ops projects are transversal.
    Projects/routines definition & execution
    Understanding the central improvement projects and ensuring their sharp and timely local execution
    Ensuring harsh execution of the centrally defined routines
    Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication, to make Customer & Vendor Experience central in all decisions
    Collecting detailed feedbacks from customers & vendors
    Based on customer & vendors feedbacks:
    Feeding central team with their synthesis and the related necessary improvements
    Leading local necessary improvements

    Required Skills & Qualifications

    Strong experience (>6 years) in senior operations management, deep culture & knowledge of Customer & Vendor Experience best practices in ecommerce, ideally specifically in developing countries.
    > 8 years total experience
    Strong inter-personal skills: convince the people and your team that you are making the right decisions
    Ability to manage efficiently multiple teams
    Hands on & results oriented – excited by solving problems yourself
    Well organized
    Strong analytically (good with numbers & analysis – we have a lot of them!)
    Excellent communication skills in English

    We Offer

    A unique experience in an entrepreneurial, yet structured environment
    A unique opportunity to help build & shape a growing African ecommerce giant
    The opportunity to become part of a highly professional and dynamic team
    Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)

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