Jobs Kenya

Job Experience: Experience of 7 – 9 years

  • Senior Manager, Client Readiness

    Senior Manager, Client Readiness

    You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

    Job Description

    Client Services (CS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product and Technology functions, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services. Within CS is the Client Readiness function that supports the implementation of new core and digital emerging products and services and manage a variety of enterprise product initiatives for Visa Inc. issuers, acquirers, processors, and merchants.

    Job Description

    This is an individual contributor role responsible for working with internal stakeholders and external Visa client banks, processors, vendors, and service providers to implement projects related to Visa emerging products and services. This role serves as a technical and functional specialist that requires strong execution and analytical abilities and works independently with guidance only in the most complex situations.

    The applicant should have Subject Matter Expertise and experience in multiple areas such as card payment systems, products, and services, 3DS payment, and API technologies, supporting clients and new product initiatives/existing product enhancements within a payment-processing environment.

    The Senior Manager, Client Readiness will play a consultative role during pre-project engagements with key clients and internal cross-functional teams to understand the scope of client needs and partner with Product on defining unique solutions where applicable.

    In addition, the role will have the overall responsibility for enabling CS delivery teams to provide best-in-class services for deployment & support of existing and new payment use cases as defined in the operating model of the Client Readiness.

    Responsibilities

    Serves as the primary point-of-contact for Client Services’ multiple support groups for customer impacting initiatives that have not migrated to a business as usual status.
    The role also requires significant interaction in several broad areas with unique requirements that impact our CEMEA clients. Understanding of Digital products including 3DS, tokenization, familiarity with APIs, gateways, etc.
    Conducts all Client Services project retrospectives across key stakeholder groups to identify learning for future efforts as well as enhancement opportunities for the project backlog
    Leads Client Services stakeholders in vetting new products or processes and client impact prior to going live when needed. Ensures Client Services requirements are known and can be proactively addressed
    Liaisons with regional and global product offices to identify support or implementation gaps prior to product rollouts and resolves known issues.
    Performs new product/support impact assessments required to ensure overall effectiveness of the entire Client Services organization.
    Adopt Client Readiness Framework to define support and implementation plan, execute them for the initial pilot clients/use cases and defining a plan to migrate support to core Client Services teams with a focus on operational efficiency and scaling to support the product sales plans
    Consults on various topics with clients and support teams as the subject matter expert for the products supported
    Incubate and refine implementation processes and procedures for new product/services to a high degree of accuracy in their efforts to transition the implementation of these products/services to the business as usual (BAU) implementation teams as a stable, repeatable, and scalable process.
    Coordinate and influence internal Visa resources to ensure delivery on commitments.
    Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
    Understand our non-traditional client partners and the ability to remove roadblocks to deliver on commitments.
    Available to travel as needed to support business needs.

    Qualifications

    Qualifications & Key Competencies:

    Bachelor’s degree required. Advanced degree preferred.
    7 – 9 years of professional experience in a Business/Project Management / Information Technology role or card payment products and systems
    Progressively responsible experience in a customer support role in financial services, payment card, software or information services is required.
    Working knowledge of Visa Products and various aspects of VisaNet processing to include Authorization, Clearing and Settlement.
    Strong technical aptitude with the ability to translate technical details to a broad audience highlighting business impacts
    Strong written and verbal communication skills with the ability to tailor such communications to different audiences including Executives
    High degree of client centricity and understanding how Visa products and services are being delivered and experienced by our clients
    Comfort with public speaking and the ability to relay information clearly and confidently in large groups
    Able to set priorities, influence others, and manage stakeholder expectations.
    Demonstrated success in customer relationship management and the ability to excel with partners.
    Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
    Strong interpersonal skills and proven abilities in negotiating with and influencing stakeholders at all levels
    Comfort working in a flexible environment where existing processes are not established and take the initiative to develop new processes
    Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
    Excellent time management, organization, and planning skills are essential.
    Project management skills are preferred but certification is not required.
    Consistently exhibit Leadership Principles with decisive actions, collaboration, open communication, enabling and inspiring others, and excelling with partners
    Have a passion for effecting positive change

    Additional Information

    Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

    Apply via :

    jobs.smartrecruiters.com

  • Sales and Marketing Manager, East Africa

    Sales and Marketing Manager, East Africa

    Our client a multinational in professional hygiene services provision is looking to hire a Sales and Marketing Manager for their Kenyan office.
    Reports to: MD East Africa
    JOB PURPOSE;
    As the Sales Manager, you will be responsible for consolidating the country’s business and also develop new business sales opportunities through consumer direct initiatives for the full range of Company products and services.
    You will lead a team of sales consultants to maximize on all sales opportunities, and to proactively create new markets and achieve the set sales targets and business KPIs.
    MAIN TASKS AND RESPONSIBILITIES;

    Responsible for obtaining profitable results through the sales team by developing the team through motivation, counselling, skills development, and product and service knowledge development.
    Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximising business relationships and creating an environment where customer service can flourish.
    Responsible for managing the sales team, driving team’s productivity in order  to meet agreed individual sales targets, and promoting the organisation’s presence throughout Kenya and remote support occasionally to Uganda
    Assist in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product/service and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; budget on new product launches and sales promotion program plans.
    Ensure that all sales consultant activities are in accordance with the guidelines of the Sales Policy and Company Code of Conduct.
    Responsible for the planning, recruitment, direction, organisation and guidance of sales and marketing consultants to accomplish the sales targets.
    Responsible for monitoring the performance of the sales team through the support of Capability Lead by maintaining a system of reviews, reports, infield coaching and communications involving sales reports, cyclical sales meetings, sales newsletters and bulletins as may be needed.
    Plan for and oversee execution of the company Sales Performance Review system that elaborately describes the performance standards for each member of the sales team, oversee setting of individual territory sales and commission targets, and administer the Sales and commissions policy.
    Provide and oversee high standards of ongoing training for the Sales representatives so that they possess sufficient technical knowledge to present information on the company’s products and services in an accurate and professional manner.
    Take lead responsibility for the management of National and other major Key Accounts to assure a lasting professional relationship with the clients and drive business growth from the key customer’s portfolio
    Oversee the marketing function by guiding the Marketing Officer responsibilities
    Lead in collating and providing insightful market intelligence and research relating to competition, carrying out high level SWOT analysis of Company market environment and tipping senior management on opportunities available and approaches to adopt in efforts to maintain a competitive edge
    Meet marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    Proactively drive debt collection through active involvement of sales colleagues in the process. Liaise with the Credit Manager and credit controllers to gather information on the credit status of all customers and facilitate collection
    Maintain sound systems to manage the business sales pipeline process and tracking in order to measure success rate in conversion in line with company sales targets

    Undertake other tasks as may be directed by Management

    SKILLS AND QUALIFICATIONS;

    Bachelor’s degree in a relevant course, a Master degree in business management will be an added advantage.
    At least 7-9 years of Sales and Marketing experience, with 5 being of managerial responsibility.
    Previous experience in Service Sector is an added advantage
    A valid Driver’s Licence .
    Computer literacy – (MS Word, Google, Excel and Internet).
    Proven ability to drive the sales process from plan to close

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Apply via :

    sult.com

  • Clinical Research Associate III

    Clinical Research Associate III

    Summary of the position:
    The Clinical Research Associate (CRA) monitors activities at clinical study sites to assure adherence to Good Clinical Practices (GCPs), Standard Operating Procedures (SOPs), and study protocols. Reviews regulatory documents as required and prepares site visit reports. May be responsible for multiple projects and must work both independently and in a team environment. Participate in the study development and start-up process including reviewing protocols, designing and/or reviewing Case Report Forms (CRF), preparing Informed Consent Forms (ICF’s), developing study documents, organizing and presenting at investigator meetings, working with management on a monitoring strategy, and/or developing project-specific CRA training. S/he may participate in clinical training programs and maintain awareness of developments in the field of clinical research as needed. S/he may provide a benchmark of monitoring competence to inexperienced/less experienced colleagues. Prepares clinical documents, business correspondence, and procedural manuals. Maintain systems and process necessary to report trial status and activities; and to help ensure that quality, regulatory compliant clinical projects are conducted on time and within budget. Depending upon the level of experience, may become involved, when required, in other areas of study management and staff training and contributes to the review of sponsor/client’s and/or FHI Clinical’s systems and procedures as appropriate.
    Essential functions:
    Assists in the preparation of routine protocols, informed consents, SOPs, and other appropriate documentation.

    Monitors clinical trials to ensure subject safety and compliance with the study protocol, FDA regulations and ICH/GCP Guidelines, may be done with supervisor.
    Coordinates necessary activities required to set-up, monitor, and close-out clinical trials sites
    Conduct site assessment, initiation, routine, and close-out monitoring visits. May require supervision.
    Complete accurate monitoring visit reports.
    Develops training materials and conducts training for study implementation based on company policies and SOPs.
    Contributes to the development of and implements protocols and informed consents for research studies.
    Provides guidance on any protocol related issues.
    Manages and oversees budget for one or more research projects.
    Develops, reviews, and maintains key study documents to ensure adequate resource and reference documentation.
    May serve as a liaison with internal and external partners to ensure effective collaboration efforts.
    Oversees planning of meetings, site visits, and drafting necessary documents.
    Ensures compliance with government regulations when writing and reviewing protocols, analysis plans, reports, and manuscripts.
    Provides input with questionnaire development, analysis, study design, and material management.
    Performs and coordinates all aspects of the clinical monitoring and site management process in accordance with ICH Good Clinical Practices, FDA guidelines, local regulations and FHI Clinical Standard Operating Procedures.
    Conducts site visits to assess protocol and regulatory compliance and manages required documentation.
    Updates and maintains project specific tracking tools.
    May function as project manager on assigned projects taking on a lead role of achieving specific milestone goals to completion.
    Responsible for ensuring that data will pass international quality assurance audits.
    Represents FHI Clinical in the global clinical research community and develops and maintains collaborative relationships with investigational sites and clients.
    All other duties as assigned.

    Knowledge, skills, and abilities:

    Reviews and approves the work and written reports of team members.
    Proven clinical monitoring skills.
    Development and preparation of applicable study tools and job aids.
    Demonstrates effective management skills to at least one staff member.
    Demonstrates project management capabilities including planning, tracking of milestones/deliverables, and monitoring of resources and budget requirements
    Works on complex problems that require analysis or interpretation of various factors.
    Exercises independent judgment in determining methods and techniques to accomplish results.
    Decisions could have a major impact on the management and operations of an area within a department.
    Position Requirements
    Education: Master’s degree or its international equivalent with 7-9 years of experience or Bachelor’s Degree or its International Equivalent in Education, Health, Behavioral, Life or Social Sciences, International Development, Human Development, or related field with 9-11 years of experience . At least five (5) years of previous clinical research experience including assisting with protocol development, clinical monitoring, study implementation, study close out, project management, analysis, and reporting. Supervisory or management experience preferred. Global clinical research work preferred Or an equivalent combination of relevant education and/or experience sufficient to successfully perform the key responsibilities of the job.
    Additional Eligibility Qualifications: CRP or SoCRA certification required. Project or technical leadership experience required. Proficiency in Microsoft Office, spreadsheet software and other technology required. Articulate, professional and able to communicate in a clear, positive fashion with clients and staff. Must be able to read, write and speak fluent English.

    Physical Expectations:

    Typical office environment
    Ability to sit and stand for extended periods of time; ability to life 5-50 lbs.

    Travel Requirements:
    Expected travel time is 25% for this position.
    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned with or without notice.
    FHI Clinical, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.
    This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
    FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
    FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

    Apply via :

    fhi.wd1.myworkdayjobs.com

  • Mental Health and Psychosocial Support (MHPSS) Program Manager Gender Based Violence (GBV) Coordinator- Open to Kenyan Nationals Only Gender Based Violence (GBV) Officer -Open to Kenyan Nationals Only

    Mental Health and Psychosocial Support (MHPSS) Program Manager Gender Based Violence (GBV) Coordinator- Open to Kenyan Nationals Only Gender Based Violence (GBV) Officer -Open to Kenyan Nationals Only

    Vacancy Number HRTK/MHPSS /9/2019
    Job Summary
    Community Based Mental Health & Psychosocial Support (CB-MHPSS) programming at HIAS includes a focus on individuals, families, and communities. The overall goal of HIAS Community-Based Mental Health Psychosocial Support programming is for forcibly displaced people and vulnerable migrants to have improved mental health and psychosocial well-being helping them to access their rights. This goal may be achieved through three key outcome areas: (1) Family, community, and social structures promote the psychosocial well-being and resilience of women, men, girls and boys;(2) Individuals and communities develop healthy coping mechanisms; and (3) People with mental health and psychosocial problems use appropriate focused care, including referral to specialized care when needed.
    HIAS Kenya is seeking a Mental Health & Psychosocial Support (MHPSS) Program Manager to provide overall leadership for MHPSS programming in Kenya. The MHPSS Program Manager will be expected to provide technical oversight and supervision to MHPSS staff to ensure all activities are designed and conducted in accordance with HIAS Standard Operating Procedures and within MHPSS global guidelines. This position includes close coordination with the senior management team. The MHPSS Program Manager will also serve as a focal point for HIAS Kenya and implementing partners on technical matters related to MHPSS service provision for urban refugees.
    Main Duties & Responsibilities

    Program Development and Management

    Leads HIAS Kenya MHPSS program through provision of technical expertise on program design, development and development
    Responsible for MHPSS planning, development of programs and implementation plans and ensuring timely efficient and effective implementation of the psychosocial activities
    Review and track progress against key performance indicators(KPI) and project budget
    Responsible for organizing regular MHPSS program meetings and keeping program staff informed on target and budget expenditure
    Facilitate supervision sessions and support for all field officers to manage stress, burnout and vicarious trauma
    Responsible for continuously improving /growing the MHPSS unit of HIAS Kenya
    Accountable for upholding and ensuring adherence to HIAS policies, procedures, ethics professional standards and best practices for operational efficiencies
    Responsible for promoting team cohesion & morale
    Work collaboratively with HIAS Programs such as Gender Based Violence Program, Economic Inclusion, Resettlement and Legal Protection Program to support identified mental and psychosocial needs of clients

    Reporting

    Develop program and staff evaluation plans and performance measures for all staff, data collection methods and reporting procedures consistent with HIAS strategic plan and agency funding requirements to determine program and operation effectiveness.
    Review and disseminate in a timely manner, quarterly and annual MHPSS departmental reports highlighting for donor and board reports.
    Develop standardized and periodically review primary data collection tools and ensure consistent and timely statistical data gathering from the field.
    Accountable for the maintenance of updated and comprehensive database on mental health and psychosocial cases

    Provision of MHPSS services

    Oversee the MHPSS programs and ensure the provision of evidence based and quality services to HIAS clients
    Plan and oversee the establishment of community based mental health and psychosocial support interventions
    Monitor and ensure provision of MHPSS services in line with national and international standards and guiding principles in reference to HIAS SOPs, UNHCR, IASC, SPHERE project and WHO guidelines, capacity build and onboard staff to ensure knowledge and adherence to these standards and periodically review and ensure efficiency of systems to these standards
    Support MHPSS team to provide psychoeducation to refugees using culturally appropriate coping strategies and development of appropriate IEC materials
    Provide participatory leadership in provision of MHPSS services including various MHPSS assessments, in addition to BID specialist for training of staff in the field
    Liaise with the protection manager and key protection program staff to ensure efficient and effective coordinator efforts

    Resource Utilization

    Take lead in project planning and oversee budget expenditures to ensure effective use of resources against planned activities and outputs related to HIAS MHPSS work;
    Prepare and recommend psychosocial program budget with written justification, monitor the allocation of expenditures for consistency with approved budgets, and recommend revisions as needed
    Inform and ensure all field offices have the required human resource: verify appropriate staffing, ensuring proportionate workload sharing among field officers, identify human resources gaps and deploy relief on an ongoing basis
    Ensure the field offices have the required equipment, and space availability for psychosocial program
    Participate in and contribute to the identification, preparation and solicitation of donor funding for psychosocial services

    Capacity Building

    Provide mentoring and on the job training to MHPSS staff to become experts in MHPSS programming;
    Develop staff evaluation plans and performance measures and ensure performance appraisal for all staff
    Review and ensure staff competency in the use of automation and other emerging technologies in compliance with funding agencies
    Identify capacity building opportunities for the MHPSS staff and garner requisite resources for the same in consultation with the program coordinator
    Fostering a culture of integrity and team work among the MHPSS staff

    Coordination, partnership and Networking

    Coordinate with partners and local organizations to create linkages for refugees for promotion of quality referral pathways, strengthening MHPSS services and ensuring their integration of MHPSS concerns to different sectors
    Develop a database for partnerships and foster a memorandum of understanding
    Actively participate and lead MHPSS specific coordination platform, interagency thematic work groups on donor briefings, including the Urban MHPSS WG in Nairobi;
    Coordinate advocacy programs for refugees with local authorities and host communities

    Required Qualifications

    A Minimum of Master’s Degree in Counseling Psychology or related field
    7 – 9 years working in a management position with atleast 3 years in Project Management with a specific focus on MHPSS programming;
    Demonstrated ability and experience to supervise and oversee technical work in MHPSS in a humanitarian setting. Preference for candidates who have previous experience with direct service provision to vulnerable refugee and migrant populations;
    Demonstrated experience with operationalizing MHPSS Global standards and principles, including knowledge of international humanitarian standards for MHPSS programming;
    Strong training and capacity building experience, particularly using participatory techniques for training related to different components of MHPSS programming;

    Required Skills and Competences

    Proficiency in English, knowledge of Kiswahili
    Computer literacy a must with strong knowledge of Access, Excel and Word
    Ability to work and supervise a team, maintain respect for diversity, uphold integrity, respect and accountability
    Self-starter with an ability to work with minimal supervision, in a culturally diverse team
    Excellent Analytical, Communication and Report writing skills
    Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff, beneficiaries and other stakeholders
    Ability to maintain one’s composure while under pressure

    go to method of application »

  • Senior Monitoring and Evaluation Officer

    Senior Monitoring and Evaluation Officer

    Reports To:      Monitoring, Evaluation and Research Specialist
    Project:            HIV Service Delivery Support Activity – Rift Valley
    BASIC FUNCTIONS:
    The Senior Monitoring and Evaluation Officer will be part of the HIV Service Delivery Support Activity – Rift Valley M&E team and will work under the direct supervision of the Director Monitoring and Evaluation. ““He/she will assist the Director M&E to implement and manage a comprehensive monitoring and information system, ensure consistency, timely reporting and integrity of data; oversee management and reporting  and  use  of  complex,  related  information”. Conduct  data  analysis,  interpret  data, including statistical values, and provide advice and consultation regarding data capture tools. He/she will participate in other activities related to HMIS, research, targeted evaluation, surveillance surveys and monitoring and evaluation as well as provide assistance and training to project and implementing partner and GoK staff involved in data collection, analysis and reporting at all levels.
    ESSENTIAL JOB FUNCTIONS: DUTIES AND  RESPONSIBILITIES
    Data collection tools, database implementation

    Participate in the design, development and use of data capture tools and user guides to meet project requirements with a view to meeting donor requirements and minimizing the data collection and reporting burden for implementing partners.
    Develop necessary documentation and provide support to all project and implementing partner staff to understand project reporting requirements and indicator definitions Develop and oversee implementation of well-functioning data tools requisition and distribution system.
    Monitor the timely submission of project data at site level and above, by age and gender disaggregations
    Develop and oversee implementation of an archiving system for all program and research-related data and files.
    Actively participate in implementation, monitoring and utilization of project databases.

    Data Quality and use

    Help ensure the implementation of a functional data quality assurance system at project and implementing partner level with regular reports for the M& E Director.
    Monitor use of data quality assessments tools by project and implementing partner staff
    Provide assistance to Technical teams to develop data analysis and use plans
    Assists in data analysis (routine and adhoc) and interpretation using various statistical and database packages and appropriate presentation formats
    Under  guidance  of  Director  M&E  develop/review  Standard  Operating  Procedures  for  M&E Officers for field visits and Technical Assistance to implementing partners
    Monitor use of standard operating procedures for field visits by M&E Officers and document the process  and support timely site level data capturing and provide trouble-shooting where required.
    Monitor quality of data and assist in developing data quality products such as bulletins, reports
    Conduct routine data quality assessments on program data bases and provide ongoing support to implementing partners to do the same

    Capacity Building:
    Trains, mentors implementing partner and MOH staff in specific M&E processes and tools. Build the capacity of project and partner staff in Monitoring & Evaluation and national HMIS.
    Management and Coordination
    Assist in compiling project data for reporting to donor on a monthly, quarterly and more frequent basis Provide timely guidance and support to field M&E personnel and implementing partner/MoH counterparts Ensure data collection and reporting systems are in place at all participating sites Assist in project evaluations and research activities. Keep abreast of latest trends in Monitoring and Evaluation. Produce analytical products with high quality data visualization Perform miscellaneous job-related duties as assigned by the Supervisor or Project Director.
    REQUIREMENTS: KNOWLEDGE, SKILL AND ABILITIES

    Technical knowledge managing complex data bases and reporting systems
    Experience in capacity building of partners in monitoring and evaluation
    Experience in data analysis and presenting statistical reports particularly involving HIV/AIDS data to different audiences
    Keen to maintain data security and data quality systems
    Extensive  knowledge of USAID/PEPFAR/GOK reporting systems and requirements
    Good planning, coordination and organizational skills
    Tact and diplomacy in dealing with implementing partners including the MOH
    Knowledge  of  standards,  desirable  outcomes  or  SOP  in  HIV/AIDS  programs  is  an  added advantage

    MINIMUM STANDARD REQUIREMENTS:

    Master’s degree in Demography, Public health, Bio statistics or a related field with at least 5-7 years’ experience in monitoring and evaluation of USAID funded or HIV/AIDS projects or a BA/BSc with 7-9 years of experience.
    Experience in data management and knowledge in best practices in data management.
    Experience in planning and implementing surveys is an added advantage.
    Computer proficiency in word processing, databases, spreadsheets, including advanced skills in at least two of the following programs: SPSS, Excel, Epi Info, Stata, and Ms Access. Demonstrated experience with National Health Management Information Systems and electronic medical records system.
    Demonstrated ability to transfer knowledge through informal and formal trainings.

    This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
    FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

  • Human Resources & Administration Manager

    Human Resources & Administration Manager

    MAIN PURPOSE OF JOB
    To manage and coordinate all strategic and functional responsibilities of the Human Resources & Administration functions in order to attract, develop and retain quality employees who are able to deliver and accomplish the business objectives of AMREF Flying Doctors.
    REPORTING RELATIONSHIPS

    Chief Executive & Medical Director
    HR & Admin Mgr
    HR Officer

    REPORTING DIRECTLY OR THROUGH
    HR Officer and/or Administration Officer
    OTHER RESOURCES (in your custody)
    Responsibility over assets:

    The office, office equipment,
    Staff files
    Confidential documents

    Responsibility over data or information: Has access to confidential company data and intelligence.
    Responsibility over staff

    PRINCIPAL RESPONSIBILITIES
    KEY RESPONSIBILITIES
    MAIN TASKS

    Strategy Implementation

    Assist the CEO in the formulation of the HR strategy and the annual HR plan for AFD
    Provide input into all strategic HR matters
    Identify HR activities in line with budget requirements and business needs
    Formulate the annual HR plan and put forward necessary budget and resource requirements
    Manage the HR budget

    Recruitment & selection

    Develop strategic solutions to meet workforce demands and align to labour force trends
    Develop strategies and appropriate tools to attract and retain talent
    Manage staff orientation & onboarding
    Manage the Volunteer Physician Program (VPP) by ensuring an annual calendar of internationally qualified doctors are available to volunteer with AFD for medivac flights

    Learning and development

    Ensure all staff are equipped with necessary skills sets to deliver
    Oversee the training needs assessments to determine training priorities
    Maintain training calendar
    Implement and execute policies and infrastructure for management development

    Talent management

    Lead the process of talent mapping and talent reviews
    Implement succession planning frameworks
    Develop appropriate talent retention strategies

    Performance management

    Cultivate and promote a performance culture
    Equip managers on their role in performance management delivery
    Oversee performance cycle and quality audits
    Apply competitive remuneration and benefit packages

    KEY RESPONSIBILITIES
    MAIN TASKS

    Organizational structure and planning
    Develop different strategies to meet company goals to contribute and support all departments
    Build HR polices, maintain them and align all policies and procedures to comply with legal regulations
    Design reward and incentive programs that will motivate the staff to perform
    Performance management
    Lead performance planning process; goal setting,
    KPI setting and review process
    Line manager capacity building in performance management
    Quality audit and continuous improvement of the performance management system
    Oversee incentive and propose variable pay options in line with business model
    Compensation and benefits management
    Provide guidance and direction on compensation and benefits management
    Develop and implement strategic compensation plans that ensure there is pay equity in the organization
    Align performance management systems to compensation structure**
    Medical benefits
    Overall leave administration
    Employee relations
    Preserve the employee-employer relationship through effective employee relations strategies
    Ensure a safe working environment free from discrimination and harassment
    Conduct investigations and resolve employee complaints
    Be the primary contact for legal counsel in risk mitigation activities and litigation pertaining to employee relation matters
    Maintain a healthy, safe and professional work environment to promote productivity
    Compliance to OSHA requirements
    Payroll management
    Manage the payroll for the organization (payroll processing outsourced)
    Collate and provide relevant variable payroll information on a monthly basis e.g. overtime claims
    HR Systems
    Ensure relevant HRIS systems are implemented and maintained as required
    Administration Management
    Facilities management;
    Overseeing the day to day administrative operations to ensure the organization is running effectively
    Source and manage the contracted firms that deliver services
    Ensure provision of all auxiliary and housekeeping services
    Managing the Board Effect and providing the administrative support to the board.
    Ensuring travel clearance, visas and other necessary travel documents for the Board of Directors and staff travelling out of the country on official duties are done promptly
    Planning & admin procurement
    Formulating and reviewing administrative policies
    Overseeing the management of service contracts and service level agreements for outsourced services
    Overseeing the process of acquiring new service providers related to all outsourced services falling under administration
    Management of inventories under administration
    Admin budgeting
    Developing departmental budget & monitoring budget expenditure
    Forecasting administrative staff needs for the section
    Contribute to the effective rollout of business administration projects, through contribution of professional expertise and leadership
    CSR and Health & Safety
    Comply with AFD’s corporate social responsibility, health, safety and environmental standards and responsibilities

    ENVIRONMENTAL CONDITIONS
    The job is carried out in an office environment
    HOURS
    AFD has a 24-hour environment due to nature of operations
    Qualifications

    University/graduate level, preferably in Human Resources or Business Management
    Higher diploma in HR
    Qualifications in psychometric assessments, will be an added advantage

    Preferred Experience and Knowledge

    Over 7 – 9 years’ relevant experience
    Experience in managing a team
    Proven experience and knowledge in effective people management practices, including leadership development, succession planning, training and coaching
    Experience in interacting with middle and senior management
    Thorough understanding of HR and Admin processes and activities
    Knowledge of the business levers, processes and structures

    Necessary Technical / Functional Skills

    Strong influencing and negotiation skills
    Personal drive and initiative
    Leadership skills
    Project management skills
    Excellent communication skills

  • Senior Technical Officer, Population, Health and Environment

    Senior Technical Officer, Population, Health and Environment

    Job Summary / Responsibilities: Coordinate the identification and selection of community-based groups, organizations and private sector partners to participate in the PHE FP/RH/MCH and nutrition activities.
    Oversee implementation FP/RH/MCH capacity building activities of the selected community based partners.
    Lead the establishment of linkages between the environmental conservation programs and the County Department of Health.
    Liaise with the Department of Health at county and sub-county levels, other relevant agencies and community groups to integrate FP/RH/MCH activities into environmental conservation work plans.
    Work with the Department of Health at county and sub-county levels and relevant non-governmental organizations in the provision of family planning commodities and MCH/RH services in communities.
    Participate in the monitoring and evaluation of FP/RH/MCH integrated activities.
    Monitor integration of FP/RH/MCH into environmental conservation activities and compile reports for sharing with stakeholders.
    Work closely with the Deputy Chief of Party and Technical Officers to oversee and report on PHE activities of non-governmental organizations collaborating with Afya Uzazi.
    Qualifications:     • Comprehensive and in depth understanding of FP/RH/MCH issues in Kenya and good grounding in global health.    • Previous work experience in the management of similar programs at regional or national level will be an advantage.    • Understanding of the national Ministry of Health FP/RH/MCH policies and programs.    • Ability to analyze and synthesize technical information and provide leadership and guidance on programming implications.    • Good interpersonal, advocacy, negotiation and networking skills.    • Proven program management and stakeholder mobilization skills.    • Ability to work as a team leader and team member.    • Demonstrable analytical skills, critical thinking and innovation abilities.    • Good knowledge of working with government departments, the private sector and civil society. Excellent diplomacy and negotiation skills.    • Ability to express ideas and concepts clearly and concisely in written and oral communication.     • Computer literate, with working skills in Microsoft Office packages.    • Good quantitative and qualitative research skills.    • Fluency in English is required.
    MINIMUM REQUIREMENTS
    Master’s degree in public health, environmental health or demography and population studies with 5-7 years’ experience in FP/RH/MCH within the public and NGO sector or Bachelors’ degree with 7-9 years’ experience in the same field.
    Experience in PHE programming in Kenya or within the East African Community is an advantage.
    This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

  • Senior Policy Advisor

    Senior Policy Advisor

    The Senior Policy Advisor provides technical guidance for policy and advocacy initiatives to increase access to safe abortion services. The primary focus of this position is working with stakeholders and policy makers at the national and regional level to ensure women’s rights to access comprehensive reproductive health services including safe abortion care. The role also builds the capacity of national and regional networks to support Ipas’s mission.
    Leads planning and budgeting for policy activities, monitors the implementation of activities and planned results
    Maintains relationships with government officials and other national and regional organizations to assist with Ipas’s mission by organizing sensitization workshops and providing ongoing information
    Conceptualizes programmatic activities aimed at improving the policy environment through engaging with key policy makers and other stakeholders
    In coordination with other policy staff, provides policy technical guidance as needed for policy activities
    Drafts white papers and policy briefs for influencing policy and increasing access to safe abortion services
    Builds and nurtures existing networks and partnerships of organizations and institutions to support Ipas’s mission and legal changes on abortion
    Prepares presentations and papers for conferences and workshops; reviews other documents for publication by Ipas
    Supports fundraising initiatives for policy activities by contributing to donor proposals and preparation or review of donor reports
    Monitors the legal environment for abortion and identifies opportunities for intervention
    Reports to key senior policy staff regarding country programs efforts and needs, management of programs, supervision of staff, and other project issues
    Works with North Carolina, global, and country office policy team members about workshop logistics, implementation of activities, and program needs
    Works with finance unit about budgets, grants, and other financial issues
    Manages relationships with external entities including partner organizations, donors, vendors and consultants
    Performs other duties as assigned
    Minimum
    Bachelor’s degree and 9+ years of relevant experience or advanced degree and 7+ years relevant experience
    Advanced program planning and management experience
    Experience working in policy and advocacy areas
    Experience working in a non-profit organization
    40% travel within and outside the region
    Working knowledge of at least one UN language highly desired
    Preferred
    Master’s degree in relevant field
    International experience
    Established relationships with public health organizations
    Working knowledge of budget oversight

  • Service Account Managers (SAM’s) Expert

    Service Account Managers (SAM’s) Expert

    ROLE DESCRIPTION:
    Service Account Managers (SAM’s) work closely with the SAP License organization, SAP Delivery counter-parts, customers and partners to ensure the overall success of the sale and implementation of SAP solutions, and are expected to significantly contribute to the overall success of the customer relationship.
     
    EXPECTATIONS AND TASKS:
    Responsible for one or more strategic customers
    Be a Trusted Adviser and “Talk Business”
    Deal with LOB, Executive Level
    Establish powerful long term relationships
    Orchestrate and be integral to the Virtual Account Team
    Sell / Organize sales of the complete portfolio
    To Achieve Our Vision (Innovation)
    P/L responsibility for all consulting projects in the relevant customer
    Sponsor of projects
    Effective management of the relevant partners
     
    WORK EXPERIENCE:
    7-9 years’ experience in sales activities including generation and management of opportunities and bids, deal closure and client relationship management
    Treating customers and colleagues with respect, fairness and consideration
    Ethics
    Setting Personal Objectives
    Self-Awareness (knowing yourself – your strengths & your weaknesses)
    Drive -The approach that brings intensity, pace, sharpness to the working life. The mindset to keep active & makes things happen.
     
    EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
    Bachelor or Master’s Degree
    English: Fluent

  • Director of Clinical Services Senior Program Officer Senior Technical Officer Associate Director, Care and Treatment Director of Community Services and HIV Prevention Associate Director, Health Systems Strengthening Associate Director of Program Management

    Director of Clinical Services Senior Program Officer Senior Technical Officer Associate Director, Care and Treatment Director of Community Services and HIV Prevention Associate Director, Health Systems Strengthening Associate Director of Program Management

    Description
    The Director for Clinical Services will report to the Deputy Chief of Party/Senior Technical Advisor. Working closely with the Deputy Chief of Party, the Director of Clinical Services will ensure timely and high quality implementation of the project, supervise clinical teams, and collaborate with government county leadership and teams to ensure implementation of the project in line with the Government of Kenya policies and regulations. Recruitment is contingent upon successful award of the project.
    Job Summary / Responsibilities
    Leads and mentors the clinical teams, maintaining the appropriate resources for program implementation while ensuring adherence to high quality management practices.
    Provides strategic leadership and oversight for clinical services including for HIV care and treatment, PMTCT, pediatric and adolescent care and treatment, laboratory and pharmacy services, data reporting in collaboration with other function groups, e.g. monitoring and evaluation
    Collaborates closely with other technical teams such as HIV community services and prevention; health systems strengthening; monitoring and evaluation teams to ensure that program implementation adheres to appropriate global strategy and remains technically sound
    ensure seamless implementation of the programs
    Prepares annual work plans, budgets, quarterly reports for activities related community services
    Ensures that services provided to clients are compliant with the Government of Kenya specific regulations
    Analyses data and technical assessment findings for decision making
    Represent the project at professional meetings and conferences
    Perform other duties as assigned.
    Qualifications
    Excellent managerial and administrative skills
    Sensitivity to cultural differences and understanding of the political and ethical issues surrounding health, HIV/AIDS, Reproductive Health, Malaria and TB
    Ability to work with others and maintain compatibility among project staff, sub-contractors, consultants, recipients of assistance
    Ability to manage projects, set priorities and plan for the successful implementation of programs
    Ability to work with minimum supervision, team player with drive and initiative
    Ability to travel regionally, nationally and internationally.
    MINIMUM REQUIREMENTS
    At least 7-9 years demonstrated experience at senior level in the areas of HIV/AIDS prevention, care and treatment, health systems strengthening, strengthening of laboratory services, continuous quality assurance and improvement, M&E; and operations research.
    Medical degree with 7-9 years’ work experience and registration with Kenya Medical Practitioners and Dentists Board
    A Masters’ degree in public health or related field, and 7-9 years’ relevant experience with international development programs is preferred
    Excellent oral, written communication and interpersonal skills.
    Relevant language skills.
    Excellent computer software skills.
    Work independently with initiative to manage high volume work flow, ability to structure work of staff members.
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