Job Experience: Experience of 6 years

  • Shift Leader.Passenger Ramp Services

    Shift Leader.Passenger Ramp Services

    ROLE PURPOSE STATEMENTTo ensure and maintain a healthy, safe, Secure and working environment, in compliance with the relevant industry regulatory and legislative requirements, company procedures, regulatory authorities and requirement of the customer airlinesEnsure adherence whilst operating any of the ground support equipment (GSE). Plan and supervise the efficient daily distribution of resource and equipment at the ramp.Key Accountabilities/Responsibilities

    Embrace and maintain a positive safe culture, a healthy and secure operation at the ramp in compliance with company policy, regulatory authorities and requirements of customer airlines.
    Ensure that only adequately trained, qualified and authorized personnel are permitted to operate the GSE.
    Ensure that GSE are only used for its intended purpose.
    Ensure maximization of G.S.E for on time performance.
    Ensure all equipment’s are safely operated at the ramp and in adherence to Company Standard Procedures.
    Ensure daily equipment checklist is done to determine serviceability and availability of GSE
    Ensure and maintain cleanliness of GSE.
    Ensure equipment are parked at their designated areas to avoid accidents and injuries and engines are switched off.
    Ensure timely positioning of chocks and safety cones
    Conduct random and periodic checks to monitor deviation from Company Operating procedure.
    Report any non-compliance to the line manager and propose corrective action plan.
    Maintain required levels of certification/licensing to ensure safe and effective use of equipment.
    Identify and report hazards, near misses, incidents and accidents.
    Adhere to KQ WAY principals and best practices.

    COMPETENCIES

    Customer focused
    High integrity
    Team player
    Physically fit
    Self-motivated
    Time conscious

    QUALIFICATION

    ‘O’ level minimum ‘C’ plain.
    Appropriate experience/certification to operate GSE.
    Minimum 6 years of driving of ramp equipment
    Must be proficient in operating ramp equipment including the pushback
    Ground Handling equipment certificate
    Valid driving license categories BCDE
    Radio telephonic certificate

  • Logistics Officer

    Logistics Officer

    Ref.: 2019/015/NRS/KE/SSAThe International Potato Center (CIP) is seeking to recruit a highly skilled, results-oriented Logistics Officer to provide logistics and procurement support to CIP Sub-Sahara Africa Region.The Position: The Logistics officer will be based at the CIP Regional Office in Nairobi, Kenya, and report to the Head of Project Management Unit and co report to the Logistics Manager based in Lima.Key Responsibilities

    Regional strategic thinking on implementing a holistic supply chain system, procurement planning, budgeting (and start-up planning for projects), capacity building for countries and partners on areas of supply chain/ procurement for various donors;
    Supervise supply chain officers to deliver quality, timely, effective and efficient support to research;
    In liaison with the Logistics Senior Manager in HQ, update the procurement policies within CIP to facilitate result-based management;
    Negotiation with Suppliers long term contracts;
    Identification of new suppliers for Africa;
    Follow carefully EU, USAID, African Development Bank Rules and Regulations as requested;
    Implement the Purchase Plan per year for each project in coordination with the PIs and the Logistics Senior Manager;
     
    Support the OCS procurement module rollout in SSA and backstop the countries as the module is rolled out;Implement a Plan for succession line with the new Procurement Specialist;Identify a Central Risk for adequate Supplier’s Evaluation CIP SSA;Prepare Logistics Reports.
    Procurement

    Facilitate procurement planning with all budget holders to ensure timely procurement of goods and services;
    Supervise the procurement monitoring system (for tracking);
    Ensure cost-effectiveness, quality and timely delivery of all supply chain clients’ requirements;
    Ensure suppliers are formally pre-qualified prior to inclusion on suppliers list;
    Ensure compliance with CIP and ALL Donor Supply Management policies and procedures;
    Proactively anticipate procurement needs and seek economies of scale by organizing procurements across projects/departments;
    Proactively anticipate supply chain related risks and develop appropriate mitigations;
    In consultation with Finance ensure procurements are within budget and appropriate for technical needs;
    Manage resources to ensure value for money;
    Guide on performance evaluation for outsourced service providers;
    Lead the procurement committees and ensure all procurements are properly recorded;
    Coordinate with the technical team on the development of procurement scopes of work;
    Prepare and Manage the request for proposal (RFP) or request for quotation (RFQ) documents;
    Draft the contracts or purchase order and coordinate on approvals with CIP HQ.

    Stores and Inventory Management

    Advise the technical staff on commercial clauses of legal instruments to ensure that they get the best equipment/ services.

    Supplier / Stakeholder relations

    Ensure good supplier relations are maintained;
    Ensure WIN-WIN negotiations are carried out with suppliers to ensure sustainable mutual gains for both CIP and the supplier organizations;
    Backstop countries in CIP SSA on supply chain and logistics issues

    Selection Criteria

    Bachelor’s degree in Industrial Engineering, Business Administration, International
    Business or related disciplines.
    Al least 6 years of experience required in similar position.
    Fluent written and oral communication skills in English.
    Proficient on MS Excel, Word and Power Point at user level.
    Knowledge of EU’s, USAID and African Development Bank Policies and Procedures
    Ability to work independently and collaboratively.
    Strong client service orientation and displaying a good-natured cooperative attitude with internal and external clients.
    Knowledge of ERP software’s and administration of products and suppliers master files.

  • Director of Marketing & Sales

    Director of Marketing & Sales

    Sarova Hotels has an exciting opportunity for a Director of Marketing & Sales with a proven track record to lead and grow the business in the hospitality industry. You will devise sales and marketing strategies, drive their implementation, motivate the sales team and achieve the agreed company targets. 
    Job Purpose
    This role holds the ultimate responsibility for the company’s marketing activities and oversees the development and delivery of a fully integrated marketing strategy for the business as well as directing all sales activities within the company and ensuring the company’s sales grow year on year
    It requires a strong understanding of the market, the trends and developments and changes taking place in the market relating to existing and potential clients as well as competitor strategies.                                         
    Responsibilities:

    Maximize a hotel’s revenues by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.
    Maintain awareness of the factors that influence the hotel industry and gain a deep understanding of the needs and attitudes of a hotel’s customers.
    Oversee the marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there.
    Responsible for creating and implementing a comprehensive marketing and communications program that will enhance the company’s image and position within the market place and the general public.
    Achieve and exceed the group room sales revenue targets as agreed with the MD.
    Establish a clear strategy for international sales.
    Exceed fair market share targets.
    Lead the Sales team to establish a sales strategy, plan and targets for the achievement of the same.
    Monitor and review achievements and take necessary action in accordance with market movements.
    Ensure interface with marketing and operations; providing customer feedback for product development.
    Develop new markets and balance the segment mix to minimize the risks related to concentration.
    Position each hotel in the upper middle segment of the market.
    Ensure effective promotions and sales led Public relations.
    Have the best central reservations office and client services function in the industry.
    Build guest loyalty through rewards and recognition programs.
    Develop the sales systems and team with appropriate technology and skills

    Requirements

    Minimum 6 years relevant work experience in the hotel industry in a similar role. Preferably in a hotel group rather than a standalone hotel.
    Bachelors or Masters degree in Sales and Marketing
    Demonstrated experience in strategy development, people management, sales management, revenue management, distribution channel management, brand development, product development, digital & social media marketing, loyalty management.
    Demonstrated practical knowledge on CRS and Guest Management Solutions (GMS).
    Strong and demonstrated strategic thinking skills that would support the growth and profitability of the company.
    Strong analytical skills
    A creative and out-of-the-box thinker
    Outgoing team player
    Strong organizational skills
    Exhibits excellent interpersonal and customer service skills
    Is willing and able to travel to establish and maintain client networks
    Demonstrates familiarity with budget software and financial management
    Communicates clearly and effectively
    Possesses strong leadership skills
    Demonstrates strong persuasive and negotiation skills
    Works well with a variety of different individual

  • Senior Legal and Compliance Officer 

Strategy Officer 

Senior Investment Officer 

Marketing & Communication Officer 

Head of HR & Administration

    Senior Legal and Compliance Officer Strategy Officer Senior Investment Officer Marketing & Communication Officer Head of HR & Administration

    Purpose of the job
    The Senior Legal and Compliance Officer will be responsible for providing Board secretarial service to the Board of Trustees and legal advisory services to the Fund.
    Providing technical and strategic leadership in the development and implementation of a robust legal and risk management framework aimed at ensuring security of pension funds, protection of the rights of members and beneficiaries, stakeholders and compliance with statutory and regulatory requirements.
    Responsibilities

    Provide legal input in the formulation of KPPF’s corporate strategy, including investment policies.
    Oversee the articulation of the legal and board secretarial strategy, including a board engagement plan in line with the Fund’s overall strategy.
    Establish and ensure implementation of an effective legal and compliance framework/ procedure for the Fund.
    Develop and ensure implementation of a compliance plan to ensure all aspects of the Fund’s operations are in line with relevant regulations.
    Keep abreast of local and global best practices with respect to compliance and risk management for the Fund’s operations and make recommendations.
    Provide board/secretarial services to the Board of Trustees and advice on good corporate governance practices to enhance organisational effectiveness.
    Coordinate the arrangement of Board meetings and attend to all matters relating to the operation and function of the Board.
    Record and circulate minutes of the meetings of the Board, its Committees, AGM and Management in the course of these proceedings.
    Represent the Fund on litigation matters involving the Fund.
    Prepare legal opinions, advice and reports on technical legal matters to the Board and Departmental Managers including reviewing legal documentation, management of legal due diligence and liaising with external counsel as required.
    Responsible for legal & regulatory compliance management including monitoring and reporting on changes to applicable statutes and regulations.
    Responsible for contract management; drafting standard contracts and specialized contracts, review and negotiate contracts and ensuring such documents and third party contracts are properly and promptly executed.
    Maintain proper coordination between the legal function and other user departments with respect to contracting with suppliers, vendors and third parties.
    Develop a Risk Management Framework and continuously assess and evaluate risks and identify mitigation mechanisms.
    Oversee the audits of policy and compliance to standards in the Fund’s operations including liaison with internal and external auditors.

    Qualifications

    Bachelor’s Degree in Law from a recognised University.
    Advocate of the High Court of Kenya
    Relevant Professional qualification e.g. CPS (K)
    Six (6) years’ post admission experience in providing a corporate legal office of a medium or large size organisation with at least three (3) years at management level.
    A Master’s Degree in related discipline and board secretarial services experience will be an added advantage.
    Risk management and compliance experience with knowledge of current best practices and trends.

    Competencies

    Strong leadership skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction, guidance, momentum and vision in order to achieve the Fund’s objectives.
    High-level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity.
    Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation
    Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
    Creativity and innovation skills.
    Critical and analytical thinking and problem-solving skills.
    Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
    Quality focus and attention to detail.
    Good oral and written communication skills.
    Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

     

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  • Design Lead 

Digital People Lead 

Product Owner

    Design Lead Digital People Lead Product Owner

    APA Insurance Limited, a wholly owned subsidiary of Apollo Investments Limited (Apollo Group), one of the leading financial groups in East Africa.
    Since our founding in 1977, our mission has been to provide present and future peace of mind to the East African market and, in turn, enhance the quality of life for both our clients and their loved ones.
    About the Design Lead position:
    As Design Lead you will be involved in partnering with the Head of Digital and the leadership team to develop and drive end-to-end user experience design including research, ideation, conception, detailed design, prototypes and validation across multiple products and areas. The Design Lead will seek to create and influence the creation of the ultimate user experience to create business impact
    What Opportunities Exist at APA

    Opportunity work in an innovative, dynamic environment with a focus on delivery
    Opportunity to pioneer and drive the digital transformation in financial services in the region
    A chance to work with highly motivated and skilled colleagues
    Continuous learning and professional development opportunities with academic and professional sponsorship, mentoring opportunities to accelerate your career
    A balanced career with a focus on wellness and sustainable lifestyle

    Key Responsibilities
    The specific responsibilities of the Design Lead include:

    To drive end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas
    Work across multiple cross-functional product teams, the Design Lead will seek to create and influence the creation of elegant user experience to create business impact (e.g., customer, employee and advisor engagement /productivity)
    Work closely with digital factory executives, Product Leads, Product Managers, Engineering Leads along with marketing and business stakeholders to design and deliver user-centric experiences
    Lead a team of UX/UI Designers in leveraging creative and holistic thinking to provide an engaging and intuitive user experience for digital products
    Mentor designers within the UX/UI team, helping them set and achieve satisfying career goals
    Grow the organizational design capabilities through introducing design thinking across the organization and recruiting and hiring new designers.
    Implement a culture and principles within the team that prioritize inclusion, innovation and teamwork, while setting new standards in executional and operational excellence
    Lead user research, persona development, usability testing, contextual inquiry, and task analysis
    Constantly monitor analytics, customer feedback, digital banking leaders and best practices to practice insight-driven optimization and innovation
    Collaboratively work with Product Leads, Product Managers to understand their digital product roadmaps and requirements and to ensure UX is tightly integrated into the roadmaps. Ensuring that there is a strategic UX vision for the organisation, which will be actualized over time through evolutionary, iterative updates.
    Work with cross-functional product development teams to build designs that meet those requirements – including design specification documents, user flows, wireframes, prototypes, etc.
    Develop, communicate and enforce a Design System which incorporates user experience and user interface guidelines for each digital solutions

    Qualifications
    As the ideal candidate for this role you have:

    Extensive design experience (6+ years) in a digital product environment
    Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
    Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
    Experience with conducting user research, usability testing, A/B testing, interface design, rapid prototyping, agile product development
    Knowledge of Agile software development process
    Well-rounded user-centered design portfolio that spans some combination of web, mobile, tablet, TV, and wearables.
    Graphical and Visual design skills, including hands on experience with diverse set of software such as Sketch app, Adobe suite, OmniGraffle, Balsamiq, Axure, Invision, Framer or other tools for graphic design, visual design and prototyping
    Bachelor’s degree in Design or equivalent area

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  • Chief Engineer (Kenya Unit for Leading Hotel Group) 

Hotel Engineering Supervisor

    Chief Engineer (Kenya Unit for Leading Hotel Group) Hotel Engineering Supervisor

    DUTIES AND RESPONSIBILITIES
    Report to the General Manager. Will be responsible to supervise, check and execute all installation and maintenance for several Hotels and lodges in. These activities will include ensuring proper installation and appropriate functioning of air conditioning / heating systems, water supply, heat, light and power, and all equipment in the hotel, while keeping a control on energy costs of the hotel.
    Specific duties will include;

    To develop plans for effective functioning of the Engineering Department for the group in Kenya
    To supervise all workmen, electricians, plumbers, air-conditioning technicians, carpenters, painters, etc. in the department
    To ensure the most effective use of heat, light and power
    To constantly check and maintain a checklist pertaining to all equipment installed in the Hotel
    To schedule all preventive and planned maintenance work for the entire Hotel
    To prepare capital budget and repair and maintenance budget and present the same for approval
    To carry out methodically all periodic maintenance
    To constantly monitor and review spare part requirement and make every effort to develop them indigenously
    To assist the security officer on a regular monthly basis to work out codes of alarm to be used by key personnel in case of emergency. (This is in particular reference to fires)
    To ensure adherence to all statutory requirements such as Sewage Treatment plants, etc.
    To prepare and develop methods for greater productive and economical operation of equipment by ensuring its optimum upkeep and maintenance
    To use innovative skills to reduce the operational cost in his own area and any other area possible

    QUALIFICATIONS REQUIRED
    The job holder should have the following qualifications:

    BSc degree in Engineering
    Minimum of 6 years’ experience in Engineering and Maintenance in the Hospitality sector.
    Excellent leadership skills
    Ability to drive Employee Engagement

    ESSENTIAL COMPETENCIES
    The ideal candidate should possess the following skills and competencies

    Highly knowledgeable in modern engineering  practices and standards  in heating, cooling, laundry and other  hospitality functions
    Excellent  communication skills
    Committed to delivering a high level of customer service
    Strong leadership skills and previous experience of managing a team
    Excellent grooming standards
    Flexibility to respond to a range of different work situations
    Ability to work under pressure

    REMUNERATION
    Our client is offering a competitive remuneration package for the successful candidate as well as other benefits.

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  • Mechanical Engineer

    Mechanical Engineer

    Responsibilities

    Develop master equipment data of all equipment in the facility to keep track and maintain records of equipment;
    Develop maintenance manual to guide operations of the maintenance unit in line with set standards;
    Maximize production volumes of machines through reduction of breakdowns to so as to meet production targets;
    Improve equipment efficiency by setting up maintenance plans and schedules to ensure machines are in good working condition;
    Provide budget for the department to ensure allocation of adequate resources to support activities and processes;
    Carry out machine sourcing and design new machines for easier operations;
    Install new machines and set them up to ensure efficient use in production;
    Roll out preventive maintenance programs by carrying out periodical checks in all machines to ensure optimal working condition;
    Identifying and implementing cost reductions
    Improve machines through redesigning to ensure high machine performance Providing reliable cost and budgetary control.

     Qualifications

    Master’s Degree in a relevant field membership to a relevant professional body
    Minimum of six (6) relevant work experiences for direct entry; or three (3) years’ experience in the previous grade.
    Working knowledge of SAP Systems is an added advantage.
    Ability to independently plan and execute complex tasks while addressing daily management details and remaining organized and focused.
    Ability to assess problems and develop solutions.
    Excellent interpersonal communication skills and excellent organization skills

  • Manager, Contact Centres

    Manager, Contact Centres

    Department: Customer Experience
    Position Reporting to: Director, Customer Experience
    Manages Others: Yes
    Positions Managed:

    B2C contact centres across Countries
    Team Leaders
    Call Centre, Shops, Ecare, Billing Teams
    BPO vendors

    Job Purpose / Summary:
    Reporting to the Customer Experience Director, the Manager – Contact Centres is responsible for:

    Leadership to keep Team focused on Company objectives
    Customer Satisfaction
    Performance Monitoring, Analysis and Reporting
    Skill, Standards and Process Improvement and Management

    Key Performance Indicators

    Growth of Net Promoter Score per Country and Segment;
    Retention rate of customers post service support contact
    Revenue assurance through timely and accurate billing, and transaction audits to prevent leakage
    Improvements in Turn Around Time (TAT) and Efficiency Scores for Contact Centers.
    Contact Center Metrics to be within accepted best practice benchmarks (call abandon rate, Average Handling Time, budget management, agent/cost ratios)
    Country & Global timely reports to capture performance and support decision making;
    Link to source departments on service, product and system issues relating promised service experience for customers
    Contact reduction initiatives (reduce contacts to Centers).
    Oversee the end to end contact center engagements (scope design, partner sourcing/onboarding and operational management of first line customer support in call center, shops, Ecare operations) to attain defined standards.
    Ensure accuracy of KPIs definition, tracking and performance analysis against the set targets
    Manage customer queries and complaints by taking ownership and resolving in a timely manner; and ensure that customers are advised appropriately.
    Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by familiarizing the team on and fully complying with the departmental & organization policies, procedures and relevant regulations/legislation
    Support implementation of new product launches to existing by use of the key modes of communication at the disposal of the Customer Experience Department
    Oversee end to end quality management initiatives (define assessment frameworks and feedback on quality standards for products).
    Champion the “Voice of Customer” – project manage the proactive initiatives aimed at sharing customer feedback/insights, customer experience and improvement activities.
    Develop tools such as questionnaires and surveys aimed at recognizing customer needs and developing proactive mechanisms of meeting and surpassing these needs.
    Contribute to product development and improvement through continuous feedback analysis collected from clients.
    Ensure there is a recovery plan on customer support and data relating to Contact Centres;
    Provide guidance to Team on improvement areas based on performance and Voice of Customer analytics
    Oversee performance of Team with clear objectives and development plans which are regularly reviewed;

    Experience & Background Needed

    University Degree in a Business related field. An MBA would be an added advantage.
    6 Years of experience in a similar role within a business environment responsible for large teams and resource optimization;
    Experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization and resources exist.
    Experience in ICT or telecommunications company is preferred;
    Experience in statistical analysis and forecasting; plus MS office particularly Excel and Powerpoint;
    Good planning skills with ability to meet strict deadlines;
    Ability to understand and work with multiple products, customer segments and business databases;
    Highly innovative with willingness to propose new and effective ways of running the operations;
    Detail oriented and able to ensure accuracy in customer behavior analysis and feedback;

  • Risk Safety & Security Officer

    Risk Safety & Security Officer

    Job Details

    The successful candidate will act as Support to the implementation of safety and security policies and protocols including crises management plans across Sub Saharan Africa (SSA). This position will be based in CIP’s Nairobi, Kenya offices and will report directly to the Global Risk Safety and Security Manager in Lima, Peru.
    Key responsibilities:

    Systematically monitor CIP leadership regarding the execution and adherence to CIP’s safety and security policies and protocols through the management of key performance indicators and other information;
    Coordinate and lead training procedures for CIP staff to mitigate risk and execute their respective roles in response to incidents/crises;
    Review and update safety and security information provided to CIP Staff including, orientation and other training sessions, country specific visitor briefs, record of emergency documents, country evacuation plans, vehicle management systems, vehicle GPS program and tracking systems, MS Sharepoint information;
    Assist in assessing high risk independent travel and provision of recommendations for CIP staff;
    Maintain awareness of security issues and emergencies in the Countries CIP operates in using available resources. Provide timely and relevant summaries to key staff;
    Support Incident Reporting in SSA. Summarize, analyze and report key trends and statistics regarding safety or security issues experienced by CIP staff and IRS families, and recommend preventive actions as necessary;
    Assist in conducting risk assessments as needed for current or prospective CIP office locations and project work areas. Provide timely and thorough reports to management regarding particular safety concerns;
    Ensure that CIP is in compliance with relevant laws, regulations and current best practices related to health, safety and security;
    Respond to inquiries from staff regarding CIP’s occupational health, safety, and security policies, protocols and resources;
    Help coordinate SSA Incident Response including communications to ensure that CIP’s response is effective and consistent;
    Conduct investigations and follow up regarding incidents and accidents impacting CIP staff.

    Selection Criteria

    Bachelor’s Degree in business administration, Emergency Management, or Industrial Engineering with completed thesis (Required);
    At least 6 years of relevant experience;
    Advanced level of MS Office, especially in Excel, outlook and sharepoint;
    Knowledge of relevant laws and standards such as ISO 18788, 45001, 35000 related to Risk, Security, Occupational Health and Safety, Emergency Management;
    Certification / education (courses/diplomas) in one or more of the work areas (Required) Such as ASIS International or Institute of Risk Management, or other;
    Fluent in official language according to country location and advanced written and oral communication skills in english;
    Experience with military, police, other NGO (desirable).

    Why should you consider this opportunity?

    CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background, and a recent World Food Price Winner and awarded with the Al-Sumait Award for our Orange Flesh Sweet Potato work in Africa;
    CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world;
    CIP is a member of the CGIAR, a network of 15 research centers that are mostly located in developing countries and supported by more than 50 donor members.

    What are we offering?

    Excellent working environment;
    Generous compensation package commensurate with experience;
    One-year term contract with the possibility of renewal;
    Work in an equal and diverse workplace.