Jobs Kenya

Job Experience: Experience of 6 years

  • Water Resources & Development Officer

    Water Resources & Development Officer

    Grade: PL4
    Position N°: 50051528
    Reference: ADB/20/099
    THE POSITION:
    The position of Principal Water Resource Management and Development Officer has the following objectives:

    Contribute to the Bank’s integrated water resources management and development programs (including transboundary programs), considering the increasing demand for water supply, rising conflict among competing water uses, climate change, fragility, urban development, and other key global trends;
    Facilitate cohesive approaches to guide the Bank on integrated water resources development to foster enhanced water security in Africa. Areas of responsibility will include project/program development, resource coordination, technical advice, identification of resource issues, policy development, and advocacy for sustainable transboundary water agreements and water conflict resolution into the East Regional Hub;
    Liaise with stakeholders in the RMCs, work closely with regional platforms and other complexes dealing with water resource issues, while contributing to the appropriate management of technical knowledge and guidance on integrated water resource management towards building water security into the region;
    Develop and manage the portfolio in the sub-region in accordance with the Bank’s policy by identifying projects and consulting with governments, the various stakeholders in RMCs and other Technical and Financial Partners (TFPs).

     Responsibilities
    Under the overall supervision of the Sector Manager, the incumbent will be responsible for the following:

    Provide technical advice/assistance to RMCs to develop their Water Resource Management mechanisms and tool towards ensuring a water secure environment in the East Region;
    Contribute to the development of the Bank Group Water Sector policy and provide technical advice/guidance to introduce and monitor the implementation of the policy.
    Identify, prepare and evaluate water resource management and development, water supply and sanitation as well as multisector projects and programmes in RMCs;
    Identify and coordinate the co-financing needs of the Division’s projects/programmes and make funding proposals;
    Enhance Water Resource Knowledge development and management into the region
    Supervise project portfolio in accordance with Bank rules and procedures;
    Perform project completion missions with a view to preparing project completion reports;
    Conduct project preparation and appraisal missions for water resource management and development, water supply and sanitation projects and programmes;
    Provide support to the Division to supervise staff, monitor the portfolio, the lending programme and the Division’s indicators;
    Support the Division Manager in monitoring and achieving the target indicators, and in monitoring projects managed by other colleagues;
    Represent the Division and the Department in meetings and events related to the water sector within the Bank, and externally;

    Qualifications

    At least a Master’s in Water Resources Engineering, Hydrological Engineering, Hydraulic Engineering, Civil Engineering, or related field with a focus on water resources management and climate change;
    A minimum of six (6) years of relevant experience in national and transboundary water resources management and development or related operations, project management, and policy formulation.
    Good professional experience in international development institutions. Strong working experience in Africa in general and in the Eastern Africa Region is desirable;
    Strong knowledge of integrated water resources management (WRM), water supply and sanitation sector reforms, public-private partnerships, sector coordination, innovative financing mechanisms and pro-poor strategies;
    Good knowledge and experience in undertaking project cycle activities particularly: investment planning, identification, preparation, appraisal and administration of hydraulic infrastructure (including water supply, sanitation, multipurpose storage and drought risk management, etc.),
    Proven strong writing and analytical skills in designing water sector climate adaptation operations.;
    Strong analytical skills, particularly applied to climate change and climate risk assessments
    Demonstrated strong ability to think strategically, conceptualize and synthesize complex water sector issues (translated into effective oral and written briefs);
    Proven ability to identify and articulate policy issues, support analytical work (sector trade-offs and priorities, structuring of sanitation value chains), provide advisory services and deliver high quality innovative operational products
    Ability to initiate innovative approaches and originality at work;
    Demonstrated good ability to function effectively in a multi-cultural environment, sustaining partnerships, and to build effective working relations with clients and colleagues;
    Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other language;
    Competence in the use of Bank standard software (Word, Excel, Access, PowerPoint). Knowledge of SAP is desirable.

    Apply via :

    www.afdb.org

  • Executive Assistant (Temporary Appointment) – 21132

    Executive Assistant (Temporary Appointment) – 21132

    This position is advertised open to internal and external applicants.

    Procedures and Eligibility

    interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS). Applicants must be nationals of, and be locally recruited within the country of their employment.

    Duties And Qualifications

    Executive Assistant

    Organizational Setting and Work Relationships

    The Executive Assistant provides support to the supervisor through, among others, management of information and preparation and documentation of meetings; follow-up on actions, deadlines, commitments, maintenance of protocol procedures, and through supporting communications with Country Operations, Bureaux, Divisions, and other stakeholders.

    The Executive Assistant helps the supervisor to identify priority matters that needs to be urgently addressed. S/he ensures full confidentiality in all aspects of assignment.

    The incumbent receives guidance from the direct supervisor, who could be the Bureau or Division Director, Representative, or any other senior manager as applicable. The incumbent also liaises with colleagues in UNHCR on matters of non-routine significance in order to prepare documents and manage the flow of information. S/he analysis information flows and makes suggestions – and implements procedures -for efficient information management.

    Regular contacts with external parties, including government officials, UN agencies and other International organizations, are made to provide the supervisor’s contacts with background information on relevant topics prior to meetings, to respond to queries on behalf of the supervisor at his/her discretions, and to obtain assistance of others on matters of relevance to the office.

    The Executive Assistant works closely with the senior management support team, and may supervise staff in the team. He/she also assumes a coordination role within the structure.

    Duties

    Monitor, screen, respond to and distribute incoming communications to the supervisor to identify priority matters that need to be addressed by the supervisor and propose actions; analyse supporting documentation and summarize most relevant points for the supervisor; ensure that appropriate action is taken by responsible senior managers on matters brought to the attention of the supervisor.
    Contribute to the management and maintenance of the supervisor’s schedules, appointments, correspondence and missions with support of the Principal Secretary if relevant. Follow-up on policies and instructions presented by the supervisor. Keep the supervisor aware of relevant developments in UNHCR and of policy issues directly related to UNHCR or other matters of interest under the broader UN system.
    Assist the supervisor in the preparation of statements, situation reports, and briefing notes that represent UNHCR’s overall policies and which highlight specific areas of concern. Propose and draft correspondence for the supervisor, also with regard to regular reporting to the High Commissioner. Ensure coordination and compilation of inputs to key reports and documents.
    Confer with senior managers in the Bureau, Division, or Country Operation to secure timely and authoritative information relevant to matters requiring action, decisions, or the signature of the supervisor.
    Arrange and coordinate meetings.
    Ensure that the supervisor is prepared for meetings and missions by drafting talking points, researching relevant information, and establishing internal and external contacts on the subject matters to be discussed.
    Accompany the supervisor to meetings and missions where relevant, in order to prepare notes on the discussions, and minutes of meetings. Track progress on agreed issues, follow-up with focal points on deadlines, commitments made, actions taken, and coordination of collection and submission of reports and requests for information.
    Ensure flow of information within the office by disseminating relevant communications to senior managers and all staff in the office as required;
    Support the supervisor in efforts to raise UNHCR profile and cater to its concerns within the context of the broader United Nations system.
    As part of a continuous effort to improve the flow of useful information, coordinate with other services, units, etc. in UNHCR to implement systems, policies, procedures, or instruments to improve the process of executive information management.
    Work with the supervisor in developing, reviewing, and proposing new policies and practices, or adaptations to existing ones. Monitor development and implementation of these policies and practices.
    Ensure that high-level visitors are appropriately addressed, that they receive background information as necessary, and that protocol is respected.
    Perform other related duties as required.

    Minimum Qualifications

    Years of Experience / Degree Level
    NOB – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

    Field(s) of Education

    Social Sciences; Political Science; Business Administration; International Relations;
    or other relevant field.

    (Field(s) of Education marked with an asterisk* are essential)

    Certificates and/or Licenses
    n/a
    (Certificates and Licenses marked with an asterisk* are essential)

    Relevant Job Experience

    Essential

    6 years of progressively responsible, coordination, administrative or operational experience

    Desirable

    Good knowledge of the UNHCR operations in general

    Functional Skills

    MG-Office Management;
    MG-Planning;
    MS-Research;
    MG-Diplomacy;
    CO-Strategic Communication;
    MS-Drafting, Documentation, Data Presentation;
    UN-UNHCR Operations, mandate, principles and policies;
    CO-Editing;
    MS-Networking;
    ER-Inter-Agency External Relations;

    (Functional Skills marked with an asterisk* are essential)

    Language Requirements

    For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
    For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
    For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

    This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

    Apply via :

    public.msrp.unhcr.org

  • Programme Coordinator Governance And Philanthropy Coordinator

    Programme Coordinator Governance And Philanthropy Coordinator

    Overall Job Purpose:
    Kenya Community Development Foundation (KCDF) is seeking to recruit an experienced and highly motivated individual to the position of Programme Coordinator. Reporting to the Programme Director, s/he will oversee the implementation of community led development projects in the areas of Livelihoods, Environment & Natural Resources Management and Advocacy. This position is based in Nairobi with frequent in-country travel.
    Full Job Description
    Key Qualifications Required:
    A minimum of a University Degree in development studies or any other relevant area of specialization.
    At least six years’ progressive experience in project/programme development and implementation of Livelihoods, ENRM and policy influencing initiatives targeting rural and urban communities.
    Excellent proposal writing and fundraising skills with demonstrable success.
    Ability to work in a team environment and be flexible, versatile and open minded in contributing to other relevant organizational goals and objectives.
    Experience in organizational development, effective grant making,
    supporting/mentoring partner organizations, as well as experience in handling multidonor programming.
    Deep exposure and experience in designing, implementing, monitoring and
    evaluation frameworks, as well as in resource mobilization and managing donor relations.
    Strong leadership, and management skills and demonstrated experience in working and growing teams.
    Excellent communication, writing, interpersonal, facilitation and presentation skills.
    go to method of application »

    Applications by qualified candidates for the two positions should be submitted only by email jobs@kcdf.or.ke addressed to the Executive Director quoting the respective applied position. Attach your résumé and daytime contacts of three referees.The deadline for submission for both applications must be received not later than 27th July, 2020.KCDF is an equal opportunity employer and only shortlisted candidates shall be contacted.

    Apply via :

    jobs@kcdf.or.ke

  • Monitoring, Evaluation, Accountability & Learning Advisor – OVC

    Monitoring, Evaluation, Accountability & Learning Advisor – OVC

    Reports to the Chief of Party
    Purpose of Position
    To lead the establishment and maintenance of an effective reporting, monitoring, evaluation, accountability and learning system, of the OVC Program. She/he will ensure that the OVC project complies with all USAID reporting requirements for performance monitoring and evaluation and serve as the technical expert in all matters pertaining to evaluation, monitoring, program review, and other performance standard requirements relating to the USAID PEPFAR reporting strategy.
    Major Responsibilities
    Technical and Leadership Support, 30%
    Develop and update framework and system for Grant’s MEAL in accordance to the design document, donor requirements and World Vision Requirement
    Oversee and coordinate execution of key M&E components (assessment, design, implementation, baseline, monitoring, evaluation, transition, learning and documentation) across the sub-grantees with particular focus on results and impacts as well as lesson learnt
    Participate in development of the annual work plan and budgets, ensuring alignment with technical approach
    Take lead in conducting periodic peer reviews to check for alignment and compliance to USAID and WV Partnership standards
    Ensure that Sub grantees demonstrate required MEAL capacity and ensure that core information for grant management, partners, and funding agencies is available.
    Identify MEAL requirements that require consultancy or partnership, planned for and executed effectively.
    Put in place business process and guidelines to facilitate regular monitoring, tracking and evaluating the performance of sub-grantees.
    Conduct readiness assessment: the incentives at the system level, the beneficiaries and existing capacity
    Identify the need and draw up the ToRs for specific studies and action researches; procure, guide and supervise consultants or organizations that are contracted to implement special surveys and studies required for evaluating grant effects and impacts
    Model a high standard of personal Christian leadership, ministry and integrity through lifestyle and work relationships support spiritual development of his/her team.
    Quality Assurance and Reporting, 30%
    Ensure the successful development, elaboration and roll out of implementation strategies and operational guidelines
    Coordinate and ensure timely submission of a quality and comprehensive progress report
    Guide staff and sub-grantees/implementing partners in preparing their progress reports in accordance with approved reporting formats and ensure their timely submission.
    Coordinate review and provision of timely feedback to the sub-grantees/implementing on the regular statutory reports
    Prepare consolidated progress reports for grant management including identification of problems, causes of potential bottlenecks in the project implementation, and providing specific recommendations
    Undertake regular visits (including occassional integrated missions) to the field to support implementation of MEAL and to identify where adaptations might be needed
    Ensure internal control systems are implemented to mitigate risks and ensure accountability that will result in good audit ratings
    Capacity Building and guidance, 20%
    Organize (and provide) refresher training in MEAL for grants staff, implementing partners, local organizations and primary stakeholders with view of strengthening local MEAL capacity
    Ensure the consolidation of a learning culture – based upon evidenced-based best practices and industry standards – to enable project staff to achieve and/or surpass established targets and standards and;
    Impart appropriate mentoring, coaching and supervision in order to equip, motivate and empower technical specialists in the area of M&E.
    Clarify M&E responsibilities of different project personnel and provide requites ongoing coaching and guidelines.
    Guide staff and sub-grantees to identify and resolve issues and challenges in monitoring systems, using ongoing mentorship and coaching approach
    Ensure timely communication, documentation and publication of MEAL findings and lessons at all levels and disseminate for timely utilization and decision making
    Networking and Strategic Engagements, 15%
    Engagement with the government (Health Ministry department) to ensure that data sharing and learning practices are in harmony
    Ensure active involvement of stakeholders in iterative MEAL process as appropriate
    Network with external and WV internal partners to promote learning and achieve M&E excellence
    Ensure effective engagement with Government departments, Regional technical/sector representatives.
    Resource mobilization support through provision of valid evidence
    Others 5%
    Knowledge, Skills and Abilities
    Minimum of a Master’s Degree or higher in Public Health, or other relevant Social Sciences discipline
    Minimum of six (6) years working in monitoring, evaluation and research in the public health field, with progressively increasing level of responsibility.
    Experience working with multiple stakeholders and familiarity with PEPFAR indicators and reporting requirements
    Demonstrated expertise in rigorous quantitative and qualitative research and analytical methods including research/study design and implementation, design and data analysis, rapid appraisals, etc.
    Demonstrated hands-on practical experience setting up and managing Monitoring, Evaluation and Research (MER) Systems for Health Programs in developing countries.
    Demonstrated knowledge of management information systems (MIS).
    Excellent report writing, analytical and communication skills, including oral presentation skills, knowledge management and dissemination of research findings (in English).
    Statistical training certification especially on data analysis, advanced excel, SPSS, On-line data collection platforms
    Experience in building capacity/Training of staff on relevant technical fields and especially on MEAL;
    Familiarity with and a supportive attitude towards processes of strengthening local organizations and building local capacities for self-management
    Willingness to undertake regular field visits and interact with different stakeholders, especially primary stakeholders
    Experience in production of high quality briefs and reports
    Experience in publications of articles/journals
    Health related action research experience
    Project Management certification (PMP1 or PMD 2) is an added advantage
    Strong leadership and management skills
    Ability to take initiative, solve complex problems, exercise independent judgment
    Ability to maintain performance expectations in diverse cultural contexts;
    Experince working in fragile and interfaith contexts.

    Apply via :

    careers.wvi.org

  • Technology Advisor

    Technology Advisor

    Position Overview
    Educate! currently achieves impact on youth life outcomes through direct delivery of our model in schools (what we call “School Solutions”) and through the integration of our model into national education systems (“Education System Solutions”). In addition to these two solution areas, in 2019 Educate! is exploring a new and innovative pathway to sustainably impact out of school youth (OoSY) livelihoods at scale through Learning Point.
    Learning Point Ltd is looking for a Tech Advisor who will continuously lead a tech consultancy company in building an educational product with strong user adoption that has exponential revenue growth. He/she will ensure successful technology build and product delivery and maintain a consumer-focused outlook and aiding in the delivering of NawiriPro to the Kenyan market.
    Ensuring that technological resources meet the Learning Point’s short and long-term needs while improving the product. He/she will be advising the technological development and tech auditing of the final product by creating a schedule for analysis, reviewing the tech development and testing of technology and working with our consulting tech firm.
    The technical advisor will be working directly with the Co-Founders of Learning Point.
    You are the perfect fit for this role if you:
    If you are a strategic thinker and an expert in learning management technological development
    If you are an A-level developer with deep knowledge of programming, software architecture design, cloud-based infrastructure configuration, open-source platforms e.t.c
    Have a high EQ (Emotional Intelligence) and can create strong relationships the team and are able to work independently, feel comfortable communicating to all levels of leadership (both internal & external)
    Thrive in a scrappy environment and are comfortable with ambiguity and frequent changes to direction as the company works towards product-market fit and learns to operate at scale.
    Performance Objectives
    Technical Leadership
    Identify and compare our tech solution to review if it meets our current and future needs by providing advice on best practices on building an LMS.
    Use stakeholders’ feedback to inform the necessary improvements and adjustments to our technology.
    Communicate and document technology strategy to internal and external stakeholders.
    Manage our tech consultancy firm on the development timelines for the development and deployment of all technological services.
    Monitor Tech KPIs and budgets to assess technological performance.
    Explore new technologies and recommend to the leadership team whether to implement them.
    Managing Technical Design & Deliverables
    Assess the technical feasibility and design the software architecture; recommend and advise on the suitable technology stack
    Create and manage our access, dev experience & operations, hosting, testing, intra-communication, storage, caching, backend CMS, frontend, security and business intelligence tech strategy.
    Work with the tech consulting firm to design and configure infrastructure.
    Work with the tech consulting firm to design and implement a database design.
    Review the quality assurance and data protection processes.
    Improve and optimize application architecture.
    Ensure scalability of the application and infrastructure.
    Ensuring all technology practices adhere to regulatory standards.
    Review the SLAs of the tech consultancy firm and escalation matrix.
    Technical Auditing & Documentation
    Diagnosing technology system problems, inefficiencies and weaknesses and share recommendations.
    Identify root causes and associated corrective actions, evaluate product performance (via internal audit), lead continuous improvement efforts, and collaborate with the tech consultancy firm on the execution of technical or product changes.
    Produce detailed reports on the efficacy of the technology by communicating in understandable business terms and provide full technical build documentation.
    Qualifications
    More than 6 years of building commercial and educational tech products in developing markets.
    Previous working experience at or near the CTO (Chief Technology Officer) level for (3-5) years for at least a mid-sized organization
    Advanced technological skillset and a demonstrated history with technology.
    In-depth knowledge of web learning systems architecture, design and development
    Ability to conduct technological analyses and research
    Hands-on experience with complex project management
    Outstanding communication, interpersonal and leadership skills
    Extensive industry knowledge with an eye towards the future.
    Collaborative, data-oriented approach to problem-solving
    Learn more by looking at Learning Point culture deck here
    Location
    Open

    Apply via :

    boards.greenhouse.io

  • Investment Manager- Equities and Fixed Income

    Investment Manager- Equities and Fixed Income

    Job Brief
    Nabo Capital; a subsidiary of Centum seeks to recruit an Investment Manager. This position has oversight and direction of the global investment portfolio, including investment approach and quality control.
    As the head of the investment team, the position holder will contribute to the growth of Nabo’s business  in the following ways:
    Developing and leading implementation of dynamic, short- and long-term cross-asset investment strategies and by active deal sourcing to support this
    Growing AuM via compounding (investment performance) and actively selling Nabo’s investment solutions
    Developing new capabilities in private markets and real estate,
    Building the team’s capability to deliver the business agenda
    Summary:
    This position has oversight and direction of the global investment portfolio, including investment approach and quality control; also chairs Nabo’s investment council. The incumbent will be responsible for fundraising and client relationship management responsibilities working with the MD and Business Development team. The incumbent will also take charge of the continued development of investment processes at Nabo including building teams to venture into new capabilities, management and development of a team of investment professionals
    The main responsibilities include:
    Deal Execution 
    Co-ordinate and chair investment council meetings to develop cross-asset portfolio strategies, review and structure prospective investments and to monitor portfolio performance and investment progress
    Lead and support the investment team in their work to source, develop, structure and monitor portfolio investments (deals) with increased focus on successful exits
    Capital allocation decisions by potential of investment opportunities
    Evaluate and review deal-flow and pipelines against investment strategy, risk budgets and other investment criteria
    Form relationships with 3rd party service providers, banks, stock brokers and dealers
    Strong Track Record – Content and Return:
    Ensure that the portfolio investment processes by asset-class are specific, efficient and followed. Propose adjustments and refinements to existing processes as necessary
    Ensure that investment and portfolio performance is routinely assessed and measured against appropriate benchmarks and target rates of return, and that detailed attribution/monitoring reports are prepared on regular basis
    Fund Raising: 
    Work with the MD and Business Development teams to raise funds and execute on fund offerings
    Identify new sources of capital and play an active role with investors on both fundraising discussions and in client relationship management
    Build Authentic Africa Footprint 
    Build strong local structures to support “Boots on the ground” approach to investment and research, with development of strong local advisory panels and partnerships with local research teams and peer-to-peer networks, leveraging on our broad network
    Annual travel plan that maximizes time spent in key external markets with best use of budgeted resources
    Risk Management & Compliance 
    Ensure compliance of statutory/regulatory requirements
    Ensure adequate monitoring of investee/portfolio companies
    Monitor implementation of investment and risk management policies in line with client mandates
    Recruit & Retain Best Talent 
    Work closely with individual investment team members to coach them in cross-asset sourcing, diligence, deal structuring/execution and portfolio monitoring
    Minimum Qualifications
    Bachelor’s degree in Financial Economics, Financial Engineering, Finance, Actuarial Science or related (an aptitude for numbers is a must for candidates with a non-finance background)
    Enrolled in or pursuing a related professional course and/or exams (CFA, ACCA, CAIA, CQF)
    Fluency in Excel spreadsheets
    Minimum 6 years in a similar role/industry
    Hands on experience in Fund set up and management
    Excellent customer relationship management
    Experience in investing in Africa
    Excellent team leadership
    Nabo Capital is an Equal Opportunity Employer

    Apply via :

    ldn.tbe.taleo.net

  • Relationship Manager Relationship Officer

    Relationship Manager Relationship Officer

    Reports to – Branch Manager
    JOB PURPOSE
    Responsible for the effective management, control and marketing of the Bank’s Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.
    KEY RESPONSIBILITIES AND ACTIVITIES
    Strategic input and planning:
    Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
    Prepares a personal action plan that contributes to the overall branch budget.
    Sales & Business Development:
    Full responsibility for all product lines and all sales and business development.
    Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
    Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
    Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
    Continuously conduct market research and competitor analysis to identify new business opportunities.
    Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
    Business development through recruiting new key accounts while harnessing their value chains.
    Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.
    Strategic Marketing Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    Build the Sidian Bank Brand to ensure that the Bank is top of mind as an enterprise Bank.
    Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
    Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.
    Strategic Customer Experience
    Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
    Branch Operations:
    Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.
    Compliance:
    Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
    Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
    Monitor and ensure compliance of facility covenants to ensure performance and profitability.
    Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
    Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
    Ensure compliance with both internal and external regulatory requirements.
    Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
    Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
    Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.
    KNOWLEDGE, SKILLS & EXPERIENCE
    University degree or above in a relevant business discipline e.g. business administration or finance
    Diploma in Banking – AKIB/ACCA/CPA (K) will be an added advantage
    At least 6 years’ experience in retail banking and/or commercial banking including a minimum of 3 years sales experience.
    Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
    Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
    Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
    Strong leadership, marketing, sales and management skills.
    Highly effective communicator with excellent interpersonal and motivational skills.
    Solid performance management and motivational skills.
    Excellent relationship building and stakeholder management skills.
    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Service Lead

    Customer Service Lead

    Job Description
    The ideal candidate should have a background in online financial services, confident and a capable leader with problem-solving ability in a highly regulated fast-paced business. The successful candidate will report to the Head of Operations and Customer Service in the UK office.
    Responsibilities
    Daily performance planning and management meeting with the UK team
    Quality calibration and action planning with UK-based quality control manager
    Appraisals and performance management of the Nairobi team.
    Participation in continuous improvement process organised across global teams.
    Contact centre business continuity and disaster recovery planning and delivery
    Liaison with the outsourced HR support and outsource desktop support teams.
    Responsible for recruitment in line with budgeted headcount requirements
    Development and training of staff
    Ensuring correct payroll and leave settlements for the team
    Taking and resolving escalated enquiries
    Qualifications
    5 years of progressive experience in customer service team leadership preferably in a fintech industry
    Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced environment
    Demonstrated success in supporting team members and senior management
    Must have a proven track-record of proactively identifying, communicating potential problems and proposing solutions
    Bachelors degree in a business-related course
    Demonstrated commitment to staff training and development
    High level of interpersonal skills.
    Fast thinking, proactive and confident working unsupervised using own initiative.
    Have strong people management skills and be able to demonstrate experience in this area.
    Ability to carry out responsibilities independently with minimal technical support
    Proficiency in Microsoft office
    Excellent communication skills.
    Have a passion for accuracy and clarity of thought.

    Candidates interested in the position are invited to forward detailed CV, and cover letter to recruitment@dpckenya.com  not later than Tuesday, 7th July 2020.The email subject should be “Customer Service Team Leader”.Only shortlisted applicants will be contacted for interview.

    Apply via :

    recruitment@dpckenya.com

  • Project Monitoring and Evaluation Specialist, County Measurement, Learning & Accountability Program

    Project Monitoring and Evaluation Specialist, County Measurement, Learning & Accountability Program

    Project Overview and Role:
    Palladium was awarded a cooperative agreement to implement the USAID County Measurement, Learning and Accountability Program (CMLAP) in Kenya from 2016.  The purpose of this activity is to support ongoing activities by the national and county governments and other development partners to strengthen outcome measurements, learning and accountability (MLA) systems in order to provide quality data and synthesized information for planning, implementation, policy development and decision making.  This activity focuses its support in the following HIV, malaria and MNCH focal counties of Homa Bay, Migori, Kisii, Siaya, Busia, Vihiga, Bungoma, Kisumu, Siaya, Nakuru, Samburu, Baringo and Turkana

    The project has two sub-purposes:

    Increased leadership and management capacity of county governments for effective outcome MLA systems;
    Increased availability, analysis and use of quality data

    A 29-person team currently work in Kisumu and surrounding counties (see above) to achieve the project results.  The team is led by a Chief of Party also based in Kisumu.  Palladium staff in Nairobi and our international offices will provide routine technical and administrative support and assistance.
    Position Summary
    The Project M&E Specialist will report to the DCOP, and will be responsible for tracking the implementation of the M&E plan for the project. The M&E Specialist will work closely with all staff to track project implementation, at cost, time and quality.
    S/he will track the implementation of M&E activities as per the approved work plan and M&E plan (that details the logical framework, and gender-responsive Performance Indicator Reference Sheets). As required, the Specialist will support development of the project work plan; external evaluation, operational research, and M&E technical assistance activities. S/he will also establish a database for project information and implement the project data quality assurance and improvement processes.
    Key Responsibilities

    Support and receive guidance from the DCOP;
    Track the project M&E framework, log frame, indicator sheets, and project annual work plan;
    Oversee the implementation of the Project M&E plan at cost, time and quality (project management);
    Provide support in the capacity building, deployment and implementation of database/ MIS to manage routine program data;
    Track project evaluation and performance management plan (EPMP), and mid-term and end-term implementation of the same;
    Provide support during data collection processes that may include annual pulse assessments, County Transition readiness assessments, data-informed annual work planning checklist and qualitative Index, monitoring of the project sustainability plan and maturity checklist, participate in other project reporting;
    Conduct analysis for routine donor reporting and ad hoc requests including special analysis such as gender and sustainability in the wake of Journey to Self – Reliance;
    Train CMLAP staff to fulfill their role to collect project data;
    Manage project data quality assurance and improvement processes and intervention;
    Provide data and information to the KM/Comms Specialist, as defined by the KM/Comms Specialist;
    Participate in identifying and documenting project success stories;
    Support project work planning to ensure it adheres to PMP.

    Educational background and Experience

    Masters Level of Education in Public health, M&E or related course;
    Project Management Professional Qualification (PMP) preferred;
    5+ years’ experience in an M&E position for a USAID project; PEPFAR is most preferred;
    Appropriate software skills necessary in use of project management software, such as MS Project or equivalent;
    Strong written and oral communication skills for high-level policy audiences especially at county level;
    Excellent coordination, and information management skills;
    The ability to work well under pressure and skilled in change management, crisis management, and problem solving;
    Ability and willingness to travel frequently within Kenya and work under field conditions.