Jobs Kenya

Job Experience: Experience of 6 years

  • Technical Specialist / Entomology Technical Manager – VectorLink Kenya

    Technical Specialist / Entomology Technical Manager – VectorLink Kenya

    Project Description

    Abt Associates, a major American business and government research, technical assistance, and consulting company, manages the USAID-funded Vector Control Task Order 1. Task Order 1 will support the U.S. President’s Malaria Initiative (PMI) and USAID to plan and implement an integrated vector control approach with the overall goal of reducing the burden of malaria. Abt has implemented indoor residual spraying (IRS) for PMI since 2011, delivering high-quality IRS programs and gathering the most comprehensive vector control entomological data in the world. Under this contract, Abt will expand entomological monitoring to guide programs focused on insecticide-treated mosquito nets and IRS and continue to assist PMI in reducing the burden of malaria through IRS and capacity building in 22 African countries where malaria is endemic. Abt also will continue to support PMI in IRS monitoring and evaluation, as well as environmental compliance.

    Job Summary

    Under the supervision of the Kenya Chief of Party and with “dotted line” reporting to the PMI VectorLink Project’s UK-based Entomology Advisor, the Entomology Technical Manager provides leadership and management oversight of all of the project’s entomological surveillance activities in Kenya, in collaboration with the Division of National Malaria Program (NMCP), coordinate and oversee the project’s key entomological monitoring activities for IRS plus ITN Durability Monitoring and will guide key project and country-level IRS decisions based on data analysis and interpretation.

    Key Roles And Responsibilities

    Leads the development of an entomological monitoring plan, in collaboration with national counterparts at the DNMP or designated research institution
    Reviews the content of communications materials for technical accuracy
    Manages field-based entomology teams and molecular laboratory analysis of mosquito samples to ensure monthly data collection, data quality and control
    Ensures the transfer of technical skills to local institutions
    Responsible for producing high quality entomological reports, including spray quality reports
    Coordinate the implementation of the following set of entomological field activities:

    The establishment of sentinel sites in each target district
    Monthly pyrethrum spray catch, CDC light trap and window exit trap collections to monitor indoor resting and host-seeking vector populations
    Wall bioassays after every spray cycle to evaluate the quality of spraying
    Wall bioassays monthly in selected districts to evaluate the residual efficacy of insecticide
    Vector susceptibility studies annually for all currently used and candidate insecticides in order to monitor resistance status and resistance mechanisms

    Provide guidance and support to a focal counterpart from the MOH/DNMP or research institution for the supervision of district-level field teams of entomological technicians or vector control officers who perform mosquito collections and tests
    Ensure that the field teams follow all WHO approved guidelines, protocols, and techniques for mosquito collections and tests
    Ensure that all data from all collection activities are recorded on data entry forms, perform mosquito identification, and undertake data analysis and prepare monitoring reports
    Implement capacity-building efforts to increase and expand the skills of local counterparts and field team technicians
    Ensure that ITN durability monitoring studies are done according to WHO protocols and to prepare high quality reports of these studies
    Develop capacity of community-based entomological collectors while working closely with county entomology staff.
    Establish a new molecular laboratory for entomological analysis (PCR and ELISA) with a partner institution.

    Work closely with DNMP and consultants to oversee and manage the preparation of updated national guideline documents such as Insecticide Resistance Management, Integrated Vector Management documents and Vector Surveillance documents
    Prepare manuscripts using project entomology data for publication in peer-reviewed journals

    Preferred Qualifications

    Masters Degree (minimum),or a PhD (desirable) in Entomology
    Minimum six (6) years of relevant professional work experience with significant amounts of experience directly in Vector Control
    Experience conducting ITN durability monitoring studies
    Demonstrated ability to work with a minimum of direction and supervision
    Demonstrated ability to work both as a member of a team and as a team leader, with the ability to accept the inputs of other team members
    Strong management and planning skills of project tasks and budgets
    Demonstrates leadership and team work and produces high quality work in a timely, cost effective manner and has excellent writing skills
    Should have some previous experience conducting PCR for mosquito species identification, detection of resistance mechanisms and sporozoite ELISA.
    Excellent organizational, interpersonal communication and computer skills
    Experience with USAID and donor projects is highly desirable
    English language fluency

    Minimum Qualifications

    (6+) years of experience and a master degree OR the equivalent combination of education and experience.

    Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.

    Apply via :

    career4.successfactors.com

  • Operations Associate, Inclusive Volunteer Management

    Operations Associate, Inclusive Volunteer Management

    Background

    The Volunteer Services Centre (VSC) is responsible for providing timely and high-quality services in the sourcing, identification and recruitment of UN Volunteers, as well as in the implementation of the Conditions of Service of volunteers, and the management of payroll, service desk and special initiatives for volunteers and UN entities globally. VSC works in close collaboration with relevant sections at headquarters, as well as with Regional Offices and Field Units to ensure seamless and consolidated services in accordance with regulations and rules, pertinent policies and internal procedures.

    Reporting to the Operations Associate, Talent Acquisition, the Operations Associate, Volunteer Management and Inclusion coordinates and provides support for volunteer management services for fully funded UN Volunteers, including Inclusion and Special Volunteer Initiatives. She/he also contributes to focused outreach efforts to strengthen partnerships with Full Funding (FF) programme donors to feed UNV’s talent pool.

    Duties And Responsibilities

    Provision of volunteer management services for fully funded UN Volunteers and/or those serving under Special Volunteer Initiatives (SVI)

    Coordinate with Regional Offices and Field Units the development of the Descriptions of Assignments in line with the requirements of donors or SVI partners;
    Act as an interface between VSC and the donors/SVI partners on issues related to recruitment and volunteer management;
    Closely monitor FF or SVI assignments at every stage and provide specific information to donors upon request;
    Provide volunteer management services encompassing the full cycle of volunteers’ engagement, from initial attraction through deployment and separation, in adherence to established regulations and policies;
    Support diversity and inclusion services provision by guiding the design of inclusive assignments, the assessment of candidate and host entity needs, and the assignment management;
    Guide UN Volunteers, their host entities and donors on Conditions of Service, as well as on the volunteer management cycle, and specific requirements of the FF, Inclusion and SVI programmes, and prepare relevant briefs and guidance notes, as required;
    Contribute to the improvement of systems and workflows identifying bottlenecks and proposing solutions to streamline processes. Alert on deficiencies or risks and escalate related issues to direct supervisor’s consideration;
    Liaise with Regional Offices and Field Units to look into special situations and to follow up on FF, inclusion and SVI assignments. Provide guidance on applicable regulations, rules and policies to ensure full compliance with accountability framework;
    Provide support to developing and regularly adjusting Standard Operating Procedures (SOPs) to facilitate compliance with FF donors’ reporting requirements.

    FF donors’ and Host Entities’ relationship management support

    Act as the partner focal point for the implementation of the FF agreements and SVIs. In this regard, the incumbent works in close collaboration with the External Relations and Communications Section, Regional Offices and New York Office;
    Support preparation of individual volunteer reports and annual reports for the submission to FF donors;
    Support monitoring of project budgets in line with specific partner priorities and plan for the best utilization of the funds in close coordination with the Finance and Budget Section and the External Relations and Communications Section;

    Liaise with other team members in the Volunteer Services Centre, Regional Offices and Field Units to keep abreast of evolving demand for UN Volunteers requested under FF programmes, inclusion and special volunteer initiatives;
    Provide operational input to the preparation of FF and SVI agreements, in close coordination with the External Relations and Communications Section, Regional Offices and New York Office;
    Prepare and disseminate information and reports related to FF and SVI UN Volunteers as required;

    Facilitation of knowledge building and knowledge sharing

    Provide inputs to the design of training materials and corporate activities towards building the inclusive recruitment and volunteer management capacity of colleagues in VSC and at the regional and country level;
    Synthesize lessons learnt and best practices in implementing FF, Inclusion and Special Volunteer Initiatives to improve client satisfaction;
    Make contributions to knowledge networks and communities of practice;
    Provide inputs and feedback for the improvement of IT support systems and related processes that enable the Centre’s timely and quality delivery

    Competencies

    Core Competencies

    Innovation

    Ability to make new and useful ideas work

    Leadership

    Ability to persuade others to follow

    People Management

    Ability to improve performance and satisfaction

    Communication

    Ability to listen, adapt, persuade and transform

    Delivery

    Ability to get things done while exercising good judgement

    Technical / Functional Competencies

    Human Resources Management

    Knowledge of HR management issues and principles and the ability to apply them to strategic and/or practical situations

    Partnerships

    Ability to engage with other agencies, donors, and other development stakeholders and forge productive working relationships

    Relationship Management

    Ability to engage and foster strategic partnerships with other parties, Inter-Agency Coordination and forge productive working relationships

    Quality Assurance

    Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled

    Operational Efficiency

    Ability to identify and execute opportunities to improve operational efficiency

    Knowledge Management

    Ability to capture, develop, share and effectively use information and knowledge

    Education

    Required Skills and Experience

    Secondary education with technical training in business administration, human resources management or related areas;
    University degree in human resources, business or public administration is desirable, but it is not a requirement.

    Experience

    6 years of relevant experience in personnel and partnerships processes management;
    Experience with and knowledge on the inclusion of people with disabilities into the workforce;
    Knowledge of the conditions of service of the UN Common System or of international organizations is an asset.

    Language Requirements

    Fluency in English;
    Proficiency in another official UN language is an asset.

    Disclaimer

    Note

    Only short-listed applicants will be contacted;
    The successful candidate will hold a UNDP letter of appointment;
    All posts in the GS categories are subject to local recruitment;
    This post is open to nationals of Kenya only.

    Apply via :

    jobs.partneragencies.net

  • Assistant Manager Monitoring Facilities Officer Procurement Manager, Logistics & Administration

    Assistant Manager Monitoring Facilities Officer Procurement Manager, Logistics & Administration

    Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

    REPORTING TO: MANAGER – POLICY MONITORING & CONTROL. 

    Job Purpose: Endeavour to review of credit policies to meet emerging credit trends, monitoring and control to ensure quality loan portfolio and adherence with Bank policies and procedures as well as CBK prudential guidelines.

    Key Responsibilities:

    Review of adherence to Credit limits.
    Review that Credit documentation standards are adhered to
    Sample credits disbursed to ensure adherence to policy and procedures
    Sample securities for confirmation of existence, proper management and filing
    Review Overdrafts, Temporary Overdrafts, Discharge of securities, cheque discounting and excess have necessary approvals
    Review daily loan disbursement for income recovery i.e. Appraisal fees and interest income
    Conduct customer and Branch visits for sampling on adherence to Family Bank Credit policy and Credit manual
    Review performance of various credit products for proper Portfolio Management e.g. Early vintage performance
    Analyze and review Operational Risk Framework within Credit
    Review Insurances, Rates and Overdrafts which are due for renewal.
    Review loans secured by shares and report on bank exposure due to shares value trends
    Review loans secured by cash and report on bank exposure due to cash value trends
    Make Recommendation for Credit policy and credit manual enhancement
    Review audit reports and make global recommendations on common issues
    Review on whether corrective action has been taken on credit issues raised by various reviewers e.g. auditors i.e. Audit issues closure
    Undertaking various assigned Credit projects
    Overall control of the lending book – An effective follow-up plan on default /non-performing loans to ensure recoveries.
    Convent tracking to ensure adherence to approval terms
    Maintain the set budgets.
    Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency.
    Any other official duty that may be allocated by management from time to time.

    The Person:

    The ideal candidate must possess the following:

    Qualifications:

    Holds a Bachelor’s Degree in any field
    Be able to understand, review and implement credit policies and procedures.
    Understand the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
    Understand credit risk issues and policies.
    Professional credit qualifications a plus.
    Have a minimum of (6) years practical experience with proven result oriented track record in credit
    Experience in banking & legal/Credit background is a plus.
    Honest and with high integrity.

    Key Competencies and Attributes:

    Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills.
    A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Management and leadership ability: Have excellent interpersonal and people management skills.
    Sound knowledge of the Bank’s policies and procedures
    Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
    Honest and with high integrity

    go to method of application »

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 30th December 2020. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. “We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Monitoring, Evaluation and Learning (MEL) Advisor

    Monitoring, Evaluation and Learning (MEL) Advisor

    About the Project

    The Integrated & Climate Smart Innovations for Agro-Pastoralists and Landscapes (ICSIAPL) is a partnership of SNV, Kenya Agriculture Research Organization (KALRO) and the three county governments of Taita Taveta, Kajiado and Narok. The project will apply research towards building more resilient and market-based solutions for improved forage production and livestock husbandry through climate smart innovations and sustainable landscape management. The project aims to stimulate business models, and forage production and sales in order to provide opportunities for women and youth enterprise development, as well as opportunities for large scale commercial production. ICSIAP aims to support counties to build on the commercialization of climate smart innovations and to develop sustainable landscape management.

    Job Description

    SNV Kenya is seeking a professional with qualification and experience in planning, monitoring, evaluation, learning and communication. The Monitoring, Evaluation and Learning (MEL) Advisor will be responsible for the design, coordination and implementation of the monitoring and evaluation, research, and learning framework for the ICSIAPL project. He/she will develop a systematic monitoring framework to improve the qualitative and quantitative evidence gathered by the Project. He/she will also provide technical assistance to the implementing agencies, particularly in relation to monitoring, reporting and governance issues.

    Main duties and responsibilities
    The Monitoring, Evaluation and Learning (MEL) Officer will be responsible for the design, coordination and implementation of the monitoring and evaluation, research, and learning in accordance to the project M&E framework. He/she will develop a systematic monitoring and evaluation framework to improve the qualitative and quantitative evidence gathered by the Project. He/she will also provide technical assistance to the implementing agencies, particularly in relation to monitoring and evaluation, reporting and governance issues.

    Specific duties:

    Setting up the system:

    Assist in the revision of the project log frame matrix, particularly in the areas of performance indicators and their measurement;
    Assist in the development and/or finalization of the project Work Plan and keep it updated in accordance with project activities and timeframes as relevant.
    Develop the overall framework, for project M&E, for example mid-term project review, impact assessment, final evaluation, develop project Performance Monitoring Plan with relevant data collection systems.
    Review the quality of existing project data, data collection methods, and assess the degree to which it will provide good baseline statistics for impact evaluation.
    Develop baseline data for each project component and for all project indicators.
    With collaborating partners, review their existing approaches and management information systems and agree on any required changes, support and resources.
    Develop a plan for project-related capacity-building on M&E and for any computer-based support that may be required.
    Organize and undertake training with collaborating partners on M&E as required.

    Implementation of M&E and coordination:

    Collect data on a regular basis to measure achievement against the performance indicators.
    Check data quality with partners.
    Maintain and administer the M&E database; analyze and aggregate findings.
    Support project progress reporting, project mid-term review and final evaluation.
    Identify areas where technical support to project partners is required. Organize refresher training on M&E for partners as required.
    Identify lessons learned and develop case studies to capture qualitative outputs of the project. Provide advice to the supervisor on improving project performance using M&E findings.

    Learning

    Working closely with project steering colleagues and steering committee, develop strategy for documenting existing situation and any good practices that have evolved;
    Keep up to date with emerging and trending best practice in processes and tools for M&E;
    Extracting and consolidate evidence and learning from the various consultants and partners / grantees involved in the project to identify best practice across the project;
    Working closely with the project manager, identify and secure attendance and speaking opportunities at appropriate forums for dissemination to stakeholders.

    Communication:

    Produce reports on M&E findings and prepare presentations based on M&E data as required.
    Provide the Project Manager with management information she/he may require.
    Check that monitoring data are discussed in appropriate forum and in a timely fashion in terms of implications for future action. If necessary, create such discussions to fill any gap.
    Perform other duties as may be assigned by the Project Manager and the Sector Leader, Agriculture.

    Qualifications

    Education:

    First level university degree in statistics, demographics, public policy, international development, economics, or related field. Advanced degree in M&E, statistics or economics preferred.

    Experience:

    Minimum of three 6 years of professional experience in an M&E position responsible for implementing M&E activities of international development projects;
    Monitoring and evaluation of agriculture, conservation or resilience projects is preferred
    Experience in designing, implementing, and operating project M&E systems from project initiation to closeout stages.
    Experience with various monitoring and evaluation frameworks and theory of change.
    Experience in designing and managing beneficiary monitoring and database systems.
    Experience in strategic planning and performance measurement, including indicator selection, target setting, reporting, database management, and developing M&E and performance monitoring plans.
    Knowledge of the major evaluation methodologies (e.g. qualitative, quantitative, mixed-method, and impact) and data collection and analysis methodologies.
    Experience in planning and managing surveys.
    Experience in developing and refining data collection tools.
    Experience with data quality assessments and oversight.
    Experience in managing and providing training to partners and target beneficiaries.
    Ability to facilitate and serve as project liaison for externally managed evaluations.

    Additional Information

    Contract Duration: 2 years

    Desired Start Date: January 2021

    Apply via :

    www.smartrecruiters.com

  • Branch Manager

    Branch Manager

    KEY PRIMARY RESPONSIBILITIES

    Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
    Developing and constantly updating underwriting service standards and manuals in line with the customer service charter;
    Achieving departmental service standards within set turn around times;
    Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
    Managing outstanding premium as per the credit control policy;
    Managing the implementation of internal and external audit recommendations within the agreed timelines;
    Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
    Supervising unit managers (APA Life and APA Insurance) from the region;
    Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
    Developing departmental budget and business plans to achieve the set company targets;
    Entrenching performance based culture among departmental staff in line with their set KPIs and departmental targets;
    Participating in company CSR and brand building activities in liaison with the Head Office;
    Training, coaching and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
    Implementing interdepartmental SLA in liaison with other departmental heads;
    Participating in management meetings, projects and committees as assigned

    ACADEMIC QUALIFICATIONS

    Bachelor’s degree in Insurance or an equivalent.

    JOB SKILLS AND REQUIREMENTS

    Sales skills
    Interpersonal and  Communication skills

    PROFESSIONAL QUALIFICATIONS

    ACII/AIIK

    EXPERIENCE

    At least 6 years relevant experience

    Send mail to recruitment@apollo.co.ke

    Apply via :

    recruitment@apollo.co.ke

  • Human Resource Manager

    Human Resource Manager

    Position within the Organization        

    The HR Manager is a member of the Global Operations Unit which encompasses Finance, IT, Administration, Legal, Internal Audit and HR. The Global Operations Unit is led from the Headquarters office in Geneva, although team members are based in different locations around the world.

    Under supervision from the Global HR Manager, the HR Manager for Eastern and Central Africa (ECA) works closely with other units operating in the region, HR Officers and HR Focal Points across the organisation to support an efficient and effective human resources function for an agile, responsive and high performance Interpeace.

     Purpose and General Overview           

    The HR Manager is responsible for overseeing the administration, coordination, implementation and evaluation of HR policies, initiatives, plans, processes, and programmes for the ECA region. The HR Manager oversees the full spectrum of HR processes including post creation and job evaluation, recruitment, contracting, and management of the employment work cycle. S/he is responsible for labour law compliance as well as for compliance with the organisation’s HR policies.

    The HR Manager informs the structure and design of global HR frameworks and systems and is responsible for optimizing them to ensure that they are relevant and responsive to the ECA region.

    S/he contributes to the development of the HR unit’s goals, objectives and workflows to attract, develop and retain a high-performance workforce in the region.

    The HR Manager is also responsible for upholding high standards of duty of care and acts as the principal adviser and referent for the ECA region on applying HR policies, guidelines, processes, and practices.

    Duties and responsibilities

    Talent Management

    Analyses and recommends grading of all job descriptions in the region, applying principles of job design to ensure that all roles are motivating, create value and improve organisational performance
    Monitors, reviews, and implements compensation policies that are fair, consistent, and coherent
    Develops strong cooperation with line managers to understand their staffing needs, oversees and participates in recruitment processes ensuring that all vacancies are filled with high calibre and motivated candidates of good conduct, in a timely manner
    Supports the annual performance cycle activities including providing input into the framework design, coordinating communications and information sessions, preparing, and reviewing materials for information sessions and monitoring and reporting on completion status
    Supports the Talent Development Officer with identifying and collecting staff development needs from ECA and the implementation of staff development initiatives and policy
    Tracks HR metrics, prepares reports and makes recommendations for policies and activities to improve organisational performance and culture

    HR Administration and Management of employee work cycle

    Prepares and processes contracts, ensuring consistent application of Interpeace’s policies and frameworks
    Coordinates successful employee onboarding for the ECA region, this includes obtention of work permits and liaising with concerned agencies in close collaboration with the Officer in Charge
    Guides, advices and supports managers and staff members throughout the induction process and probationary period
    Oversees duty of care, monitors employee wellbeing, reports, and proposes associated measures or initiatives as needed
    Together with Global HR and concerned managers, coordinates employee separations and offboarding including conducting and analysing exit interviews. Ensures that all required documentation is filed, and notifications sent to relevant authorities
    Maintains complete personnel files for employees in the region and manages employee records, maintaining the HR online platform up to date for all ECA employees
    Manages the procurement, administration, and renewals of staff insurances
    Prepares payroll for Nairobi and oversees and validates payroll for other offices in the region

    Other

    Continuously monitors and stays up to date with the latest employment regulations for the various offices in the region, informing Global HR on any misalignment or compliance risks, and ensuring that HR practices and policies are aligned with local regulations
    Recommends enhancements of HR processes, policies and procedures and any other innovation changes that would optimize HR management at Interpeace
    Manages the intake of complaints and suspicion of abuses in the ECA region
    Coordinates and participates in investigations or mediation meetings and prepares associated reports and documentation for the region
    Participates in the resolution of professional or personal grievances and implementation of disciplinary procedures
    Complies with and champions all workplace health and safety policy and procedures and monitors and reports any workplace hazards

    Staff Management

    Supervises HR officers in the Eastern and Central Africa region
    Coaches staff, monitors, evaluates and documents the individual performance of direct reports through a staff development lens

    Qualifications:

    Only candidates who fulfill the following requirements are invited to apply:

    Relevant experience

    Tertiary degree
    Certificate, diploma or degree recognized by the Institute of Human Resource Management (IHRM)
    Effective oral and written communication skills in English and in French
    Ability to obtain a work permit without employer sponsorship

    Relevant experience and qualifications may include:

    Education

    Tertiary degree in Human Resources, psychology, organizational psychology, or business administration
    Professional in Human Resources (PHR), Certified Human Resource Professional (CHRP) or other certificate, diploma or degree recognized by the Institute of Human Resource Management (IHRM)

    Experience

    Minimum of 6 years of experience in a human resources role
    Minimum two years of experience providing HR advice and support across all levels of an organisation
    Experience formulating and implementing HR procedures and ensuring staff understanding and engagement
    Experience with non-profit organizations or NGOs
    Experience with high volume complex HR administrative issues within a highly regulated environment

    Competencies

    Demonstrated excellence in administration of HR operations, services, and programs
    Good knowledge of relevant employment policies and practices
    Advanced understanding of and ability to apply human resource management theories and principles
    Experience in handling sensitive and confidential information requiring diplomacy and tact
    Able to influence and adapt style and uses persuasion in delivering messages
    Demonstrated ability to gather and analyse information skilfully
    Skills in database management and record keeping
    Advanced understanding of the latest developments and trends in HR
    Ability to work autonomously with high attention to detail across all areas of human resources in a high-volume, fast-paced environment
    Sound knowledge of gender equality and diversity and inclusion as they relate to the work environment and employment practices

    Interpeace Competencies

    Collaboration and Weaving
    Communication
    Drive for results
    Adaptability and Continuous Learning
    Respect for Diversity

    Interpeace values diversity among its staff and aims to achieve gender equality both through gender parity at all levels of the organisation and promoting a gender dimension in all its work. We welcome applications from people of all genders, those with disabilities, and those with experience of conflict and violence.

    Qualified candidates are invited to submit their application to recruitment@interpeace.org no later than 31 December 2020. “HR Manager, ECA” must be included in the subject line of the application email to be considered. The application must include:Confirming the following declaration of understanding:I confirm the accuracy of the information provided, with the understanding that Interpeace will conduct reference checks to verify relevant information.I understand that if any false or misleading information is provided in my application, or any material fact suppressed, I may not be employed, of if I am employed, I may be dismissed.Please note that due to high volume of applications, ONLY short-listed candidates will be contacted.

    Apply via :

    recruitment@interpeace.org

  • Customer Experience Manager

    Customer Experience Manager

    Job Reference Number: HRJIC597 

    Role Purpose

    We currently have an exciting career opportunity for Customer Experience Manager, Jubilee Life Insurance Limited (JLIL). The position holder will report to the Operations Manager, Retail Life & Pensions and will be based at Head Office in Nairobi.

    Role Purpose

    Oversee the Jubilee Life customer service function and ensure the Company delivers the highest level of customer service possible. Also, ensuring the implementation of the Jubilee Life customer service value proposition.

    Main Responsibilities

    Financial Controls

    Take the lead role in strategy formulation for the customer service department and determine the key strategic direction and objectives of the customer support department.
    Communicate industry trends to team members/hold regular sessions with team members, keeping them abreast.
    Ensures that customer support activities deliver measurable and significant value to the businesses and meet customer retention targets.
    Drive necessary changes for the improvement of operational and organizational efficiency of the customer support team.
    Measure the effectiveness of all customer engagement approaches and initiatives, primarily through conducting consumer surveys
    Coordinate the activities of all the customer touch points
    Review the complaints register, doing a root cause analysis that will inform service improvement
    Ensure strict adherence to agreed Turn Around Times on all customer requests
    Support product development to ensure they meet customer needs
    Supporting, training and developing staff, and managing succession within the customer service section
    Ensuring supportive relationship is maintained between the Retail Life & Pension Division and the other units of the business to achieve synergies and quality delivery of service
    Provide regular reports on all customer touchpoints and complaints management
    Ensuring Full compliance to customer related regulatory requirements including Treating Customers Fairly, Data Protection and Anti Money Laundering laws
    Motivating and keeping staff morale high to achieve the agreed performance targets

    Key Competencies

     Visionary Leadership
    Entrepreneurial Spirit
    Market Awareness
    Customer Focus
    Continuous Innovation
    Ownership & Commitment
     Team Spirit

    Functional Skills

    Excellent communication, interpersonal, customer care and presentation skills
     Problem solving skills
     Technical competence in insurance Business strategy formulation
     Business planning and implementation
     Change management
     Basic knowledge of regulations by AKI and IRA

    Qualifications

    Bachelor’s degree, preferably in a business-related field
    ACII or AIIK

    Relevant Experience

    Minimum of 6 years’ relevant experience in a similar position of which 3 of those years are at a supervisory level

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 10th December 2020.Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Research Associate – Agronomist and Nursery Data Analyst Consultant

    Research Associate – Agronomist and Nursery Data Analyst Consultant

    The Position: The Research Associate will be expected to support in leading field activities with partners to support potato seed system development and potato production. Focus areas include apical cuttings and new varieties of potato, and technically backstopping nurseries and seed business producing and using apical cuttings, respectively. The Research Associate is to have expertise in potato agronomy, seed production and nursery management to produce apical cuttings. Maintaining partnerships in all activities is key applying to all responsibilities.

    This position will be based in Nairobi, Kenya and report to the Senior Scientist.

    Key responsibilities:

    Coordinate field activities for potato seed system development with focus on apical cuttings and new varieties
    Conduct capacity building interventions for seed multipliers, farmers, partners, private sector enterprises;
    Coordinate and support planning and delivery of field days and training sites managed by partners.
    Provide technical backstopping to nursery operators producing apical cuttings and seed producers producing seed from cuttings
    Work with partner to coordinate and monitor activities, such as extension training of trainers followed by farmer training, and monitor collection of all event and field data.
    Produce progress report of the field activities including maintaining database of monitoring data and managing and analyzing technical and economic data.

    Requirements

    Minimum MSc degree in Agronomy, Agribusiness, Agricultural Development, or a related field;
    At least six years’ experience in agriculture in general of which 3 years working with potato, of which at least 2 years with differing classes of seed potato.
    Excellent skills in managing partnerships with senior level officials to farmers
    Excellent knowledge and experience in supporting nurseries to produce apical cuttings of potato
    Excellent knowledge and experience in supporting seed businesses to produce seed potato from apical cuttings
    Excellent skills in coordinating and monitoring large scale agricultural training programs with several partners
    Collecting diverse kinds of data form all activities
    Excellent data analysis, synthesis and report writing skills
    Advanced level of MS Office. 
    Advanced written and oral communication skills in English.
    Fluent in Kiswahili.

    Benefits

    Why should you consider this opportunity?

    CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background, and is a recent World Food Price Winner and awarded with the Al-Sumait Award for our Orange Flesh Sweet Potato work in Africa. 
    CIP is dedicated to achieving food security, improved nutrition and well-being, and gender equality for poor people in root and tuber farming and food systems of the developing world.
    CIP is a member of the CGIAR, a global research partnership for a food secure future dedicated to reducing poverty, enhancing food and nutrition security, and improving natural resources.

    What are the conditions?

    The position is Nationally Recruited Staff (NRS) position limited to Kenya nationals and permanent residents only. The employment contract will be for 5 months (with a 3-month probation period), possibility of renewal, subject to availability of funding. Any offer made with regards to this vacancy is conditional to the formal award of the grant.

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