Jobs Kenya

Job Experience: Experience of 6 years

  • Senior NOC Engineer

    Senior NOC Engineer

    Department: Technical
    Employment Status / Type: Permanent
    Position Reporting to: Manager – NOC
    Manages Others: No
    Titles & Number of Staff Managed: None
    Job Purpose / Summary: Reporting to the Manager – NOC, the core role of Senior NOC Engineer will be network monitoring and Ticketing, Outage escalations, field dispatch coordination, tracking of resolution and update, as well as Node audit and redundancy tests.
    Key Roles & Responsibilities
    Overall, he/she will be responsible for:

    Proactive network monitoring and alert encompassing timely fault detection, accurate ticketing and alerting, active fault resolutions follow-up and updates using our alert platforms accurately and as required (SMS, WhatsAPP, Calls, Emails etc.)
    Consistent and proactive monitoring, troubleshooting and reporting of all outages on infrastructure including but not limited to data center, GPON network, Hybrid Fiber coax, TV systems,
    Local and International IP backbone, Metro Switch network, Voice network, Power, SDH/Transmission Network and Monitoring screens.
    Monitoring, managing and maintaining Network Management Systems/Servers. (Knowledge on SolarWinds Orion, Easy Docsis, Broadhub, Cacti, Nagios, Microtik Dude, Huawei GPON U2000, ECI Xmanager will be added advantage).
    Validating alarms from monitoring tools for downtime reporting and for raising trouble tickets.
    Doing reports on core network uptime & availability.
    Monitoring regional and international circuits via Teams, TATA, PCCW, Zesco, EASSy, Seacom and Bharti Airtel India (SEMEWE 4 and IMEWE).
    Follow-ups on downtime resolution to adhere to SLAs and providing RFOs on time.
    Accurate incident management: Raising accurate Tickets on all faults within stipulated SLA
    Attending field support or assisting Field Support engineers in bringing up new links/troubleshooting field related outages
    Troubleshooting and resolution of faults on 2nd tier escalation from Support as per WBS escalation matrix
    Network Documentation: This involves maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
    Manage network maintenance, both emergency and planned in co-ordination with other departments involved
    Develop solution/customer network diagrams for new projects being handled on the NOC level.

    Desired Education, Skills & Experience:

    Bachelor’s Degree in Telecommunication, Computer Science or Electrical and Electronic Engineering
    A minimum of 6 years in technical department with direct experience in facing technical clients, technical experience in the telecommunications area with deep knowledge of transmission and IP network services
    Good communicator with a natural aptitude for dealing with people.
    Good knowledge on IP and Transmission network provisioning of services.
    Experience of network monitoring tools and protocols.
    Good network diagnostic and analytical skills.
    Basic Linux CLI & sys-admin skills.
    Ability to work well in a busy team, being quick to learn and able to deal with a wide range of issues
    Be able to work in a call-out Rota running 24×7.
    CCNA/JNCIA certification, CCNP/JNCIP will be an added advantage

    Interested candidates to send updated CV to recruit@ke.wananchi.com with the job title ”Senior NOC Engineer” as the subject line not later than 26th February 2021.Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.Only short-listed candidates will be contacted.

    Apply via :

    recruit@ke.wananchi.com

  • Group Learning & Development Manager

    Group Learning & Development Manager

    In order to execute and sustain its growth and expansion strategy, the Group seeks to recruit a seasoned L& D champion to join this winning team as the Group Learning & Development Manager, reporting to the GM HR & Administration. The successful candidate will be in responsible for understanding Group strategy and capability needs. In order to identify current and future learning/development skills, priorities, requirements and create leaning interventions to meet the diverse requirements of the workforce. The role will evaluate and monitor training budget and effectiveness of L&D programs across the group. S/he will liaise with all the stakeholders to ensure continuous learning and development across the Group and to advise on sustainable training programs to be implemented within CIC Group.
    Key Duties and Responsibilities

    Practice and promote a culture of high quality standards, integrity and ethics across the Company.
    Identify training and development needs within the Group through job analysis, appraisal schemes and regular consultation with business leaders;
    Design and expand training and development programmes based on the needs of the Company and the individual;
    Develop L&D budget and monitor the training costs of planned programmes and keep within budgets and review return on investments;
    Designs learning interventions, including technical, behavioural and leadership programs;
    Develops, maintains and leads the implementation of the CIC’s Competency Framework;
    Drive a culture of continuous professional development (CPD);
    Establish a coaching culture across the Group;
    Develop effective induction and on-boarding programs in liaison with respective HRBPs;
    Facilitate the production of training materials for in-house courses;
    Monitor and review the progress of trainees through questionnaires and discussions with managers;
    Roll out CIC’s talent strategies that cover the full employment lifecycle:

    Employee acquisition: recruitment strategy, on- boarding and induction program;
    Employee development: learning and development framework and program, coaching and mentoring programs, leadership programs and performance management framework;
    Employee retention: career path framework, succession planning process and remuneration strategy;

    Collaborates and partners with the HRBPs to ensure the correct understanding and implementation of all talent management strategies and programs (detailed above) across the organisation;
    Leads the performance review process and provides guidance to HR Business Partners and Business Managers to ensure effectiveness;
    Continually research on methods and techniques of learning relevant to CIC Insurance Group;
    Coordination of training activities across the Group subsidiaries; • Design and deliver e-learning courses, workshops and other trainings;
    Preparing a monthly training gap analysis and conduct training satisfaction surveys across the group;
    Conduct regular meetings with senior management to identify subjects to be addressed or areas in need of additional training;
    Creating visibility on training and capacity gaps to management and making appropriate recommendations;
    Evaluate & monitor effectiveness of learning & development programs.
    Ensuring that the quality of existing staff and new hires across the group are as per the regulators standards and that they meet minimum qualification.

    Person Specifications

    Be a holder of a business related Bachelor’s Degree in Commerce, Accounting, Finance or any other related field gained from a recognized institution. A Post Graduate Qualification in a business related field will be an added advantage;
    Be a holder of a Bachelor’s degree gained from a recognized institution;
    A Post Graduate Qualification in a business related field will be an added advantage;
    Diploma in Human Resource Management;
    Minimum of six (6) years’ relevant experience, two (2) of which are at supervisory level;
    Be a member in good standing of a relevant and recognized professional body;
    Proven experience as an L&D Manager or similar;
    Experience in e-learning course design and budget management are desirable;
    Proficient in MS Office and Learning Management Systems (LMS);
    Confident and excellent communication and presentation skills;
    Excellent commercial & sharp business acumen;
    Critical thinking, analytical and decision making skills;
    Excellent Interpersonal and negotiation skills;
    Change Management and organisational skills and
    Proven leadership, people management and counselling skills

    If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role above, please submit your application including copies of your academic and professional certificates, testimonials and your resume, including among other details your current position, current remuneration, email and telephone contacts of three (3) referees familiar with your qualifications and work experience. For the full details about this position, and how to apply; kindly log onto our website via the link:https://cic.co.ke/job-application and apply clearly marking CICGROUP/GL&D/02/2021 by C.O.B 24th February 2021. Only shortlisted candidates will be contacted.CIC Group Insurance is an Equal Opportunity Employer (EOE) and committed to diversity and gender equality. Canvasing will lead to automatic disqualification.

    Apply via :

    cic.co.ke

  • Workshop Supervisor (Nairobi & Thika)

    Workshop Supervisor (Nairobi & Thika)

    Reference Number: OC/2020/010 WS Supervisor
    Overall Job Purpose: Provide workshop oversight and technical supervision to the workmen in Client Premise. Record job allocations and R/ jobs. The Job holder shall also be responsible for fleet management and on-site repair (break-down) coordination in a timely manner in line with the company policies.
    Reports To: Workshop Manager
    Reportees: Workshop Technicians
    Key Responsibilities:

    Uptime of customer fleet.
    Deputation at different customer sites.
    Need to coordinate between workshop, parts, local market etc.
    Managing client parameters to improve CSI.
    Daily weekly and monthly workshop technical reports to line manager
    Action plan for pending vehicles ( > 10 days) in the workshop
    Technical assistance for complex diagnosis to the workshop team.
    Reduce repeat concern by direct guidance and close supervision technicians to do the job assign to them.
    Improve Team performance through effective reporting and communication.
    Technical training ( 1200 hours/Year ) for team
    Day to day workshop operations
    Maintain tools & equipment to improve work quality, hand tools audit ; instant tools replenishment ; PPE adherence in workshop
    Final Inspection of repairs before deliveries
    Achieve profitability as budgeted in the ABP FY.

    Minimum Qualifications and Experience

    Bachelor’s Degree or Diploma in Auto Engineering or related field.
    6 years’ hands on experience in the workshop
    Fleet Management Experience.
    Computer literacy is an added advantage

    Desired Profile

    Knowledge of running a workshop.
    Fleet Management
    Client Relationship Management.
    Flexible
    Transparent
    Time Management
    Communication Skills

    Please send an updated and detailed CV including a cover letter to info.Kenya@tatainternational.com.Closing date for receiving applications is 14th Feb. 2021.

    Apply via :

    info.Kenya@tatainternational.com

  • Fundraising and Institutional Partnership Development Lead Internal Auditor and Quality Assurance Manager Programs and Strategy Lead Human Resources and Organizational Development Manager Finance and Operations Lead

    Fundraising and Institutional Partnership Development Lead Internal Auditor and Quality Assurance Manager Programs and Strategy Lead Human Resources and Organizational Development Manager Finance and Operations Lead

    Main purpose
    The Fundraising and Institutional Partnership Development Lead shall be responsible for the design and implementation of fundraising strategies polices and activities aimed at generation of adequate resources for delivery of the Country Strategy Paper and support to strengthening partnerships with the institutions of communities living in poverty and exclusion in accordance with the core values and principles of the organisation. In addition, the Head shall deepen relationships with institutional donors; oversee Corporates, Trust and Foundations and facilitate linkages between local, country program and international fundraising teams in the GS and Funding Affiliates to deliver on strategic objectives of resource generation and donor relations. The job holder will oversee design of strategic focus for local voluntary fundraising including guiding the communications for fundraising approach to profile and brand the organization as the strategic partner of choice for funding and partnership. The holder of the position is a member of senior management team and is expected to ensure organizational efficiency and effectiveness through participation in decision making.
    Minimum Requirements

    A bachelor’s degree in social sciences, policy development or its equivalent from a recognized University. A Masters degree in  similar fields will  be an added advantage;
    Eight (8) years minimum working experience is essential;
    At least 5 years’ experience in fundraising and experience in resource mobilization and donor relationship building levels is essential;
    Experience in proposal writing is desirable.

    Download the link below to access the full job description.
    https://kenya.actionaid.org/sites/kenya/files/publications/Job Description Fundraising and Institutional Partnership Development Lead.pdf

    go to method of application »

    Please send your CV and cover letter to hresources.Kenya@actionaid.org by close of business on 5th February 2021.  You are requested to highlight in the cover letter how you specifically meet the criteria for this role. Please clearly indicate which position you are applying for.
     
    Due to high volumes of applications received, we can only correspond with short listed applicants.  ActionAid International promotes diversity and welcomes applications from all section of the community.

    Apply via :

    hresources.Kenya@actionaid.org

  • Communication Consultant

    Communication Consultant

    Background
    UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace, and security.
    In Kenya, the UN Women Country Programme contributes to the Third Medium Term Plan of Kenya’s Vision 2030 and President Uhuru Kenyatta’s Big 4 Agenda. It is aligned to the United Nations Development Assistance Framework (UNDAF) of 2018-2022. UN Women’s Strategic Note 2019-2022 envisions a state where gender relations empower women and men to make informed decisions, have equal access to and use of quality services, and control resources and assets in a secure, accountable and inclusive nation. The Strategic Note has prioritized the following four impact areas: 1) Women leadership in decision making, 2) Women’s Economic Empowerment, 3) Ending Violence against Women and Girls, and 4) and Women, Peace, and Security. In addition, UN Women is also mandated to coordinate and promote the UN system’s work in advancing gender equality, and in all deliberations and agreements linked to the 2030 Agenda.
    Reporting to the Deputy Country Director, the Communications Consultant supports the formulation and implementation of the communications and advocacy strategy to increase the standing and awareness of UN Women with partners, the media, and the public. The Communications Consultant promotes a client-oriented approach in UN Women.

    Duties and Responsibilities

    Provide coordination support in the development and implementation of a coherent Kenya Country Office (KCO) communications and advocacy strategy
    Provide support to advocacy efforts and campaigns by organizing roundtable discussions, press conferences, online events, and other publicity events, and preparing briefing materials and press releases;
    Provide guidance and support to the program and other KCO staff on UN Women corporate communications guidelines and printing norms;
    Provide inputs to Programme in order to integrate advocacy and communication strategies into program formulation, as necessary;
    Identification of storylines for publications and drafting of substantive articles contributing to debates on key gender and development issues;
    Provide coordination support to the development of KCO advocacy materials
    Identify KCO stories, and develop/review content for the www.genderinkenya.org website and KCO corporate social media accounts;
    Identify storylines and achievements from KCOs work, for online and printed publications;
    Prepare press releases, articles, key messages, and other advocacy material;
    Oversee the translation, adaptation, or rewriting of information received for the local context;
    Manage the publication of materials for final approval including but not limited to designing
    Maintain library/ database of reference materials and photos and digital assets, as necessary;
    Coordination and management of Country Office publication activities, such as content management, corporate communications guidelines and norms for publishing, design, etc; 
    Provide substantive support to KCO social media presence  
    Update website and social media channels, ensure consistency in branding;
    Research, compile and produce reports on web statistics on a regular basis and electronic surveys;
    Maintain files, databases, and systems relevant to the KCO’s digital presence, as necessary.
    Documentation
    Support, where necessary, field documentation with key informant interviews, photography, and videography
    Support KCO media relations
    Serve as a focal point on UN Women activities open to the media, as necessary;
    Establish and maintain relationships with press in the country; maintain and update database of the relevant press, as necessary;
    Respond to requests for information and arrange interviews;
    Facilitate knowledge management and sharing
    Contribute to the identification of best practices and lessons learned;
    Conduct training and workshops on communication practices;
    Provide/ exchange information with the Regional Office and Headquarters
    Other
    Perform other tasks as assigned by supervisor
    Provide support on special web/digital/media projects undertaken by the KCO
    Train KCO staff and partners
    Participate in inter-agency communication platforms and joint UN events

    Key Performance Indicators

    Timely organization of discussions, conferences, briefings, information campaigns, and other events
    Timely provision of substantive inputs as requested
    Timely delivery of developed communication and advocacy materials in high quality
    Number of communication products developed as assisted in the development

    Deliverables

    Monthly social media content schedule
    Monthly social media/digital report
    Support the planning and execution of the commemoration of at least 4 key calendar and program-related events
    including particular: IWD (8 March), CSW65 (15 – 25 March) with summary reports.
    Coordination and planning 2 of audio/visual projects: Women Count Phase 1; COVID-19 Response
    Quarterly Newsletters;
    Knowledge products profiling KCO program results.
    Bi-weekly media monitoring report;

    Competencies
    Core Values:

    Respect for Diversity
    Integrity
    Professionalism

    Core Competencies:

    Awareness and Sensitivity Regarding Gender Issues
    Accountability
    Creative Problem Solving
    Effective Communication
    Inclusive Collaboration
    Stakeholder Engagement
    Leading by Example

    Functional Competencies

    Ability to establish, build and sustain effective relationships with clients
    Ability to create, edit and present information in clear and presentable formats, using appropriate IT functionality
    Excellent event planning skills
    Excellent knowledge of social media and communications strategy and methods
    Ability to identify relevant events and stories and communicate them to a mass audience
    Strong multimedia skills
    Knowledge of gender equality and women’s empowerment in Kenya

    Required Skills and Experience
    Education and certification:

    Master’s Degree in Communications, Public Relations or Journalism or related field is required
    A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

    Experience:

    At least 6 years of progressively responsible experience in providing support to the formulation and implementation of internal and external communications and advocacy strategies and related plans;
    Experience in local and national media management;
    Experience in coordinating communications support for physical and virtual events;
    Experience in the use of Microsoft Office (Powerpoint, Word, Excel) as well as web-based management systems including WordPress and Mailchimp;
    Experience in graphic design for digital and print platforms such as Adobe and/ Canva;
    Experience in the use of social media and digital communications

    Language Requirements:

    Fluency in English is required
    Working knowledge of the other UN official working language is an asset.

    Apply via :

    jobs.undp.org

  • Strategic Jumia Partner FMCG – Jumia

    Strategic Jumia Partner FMCG – Jumia

    What’s this job all about?

    As SJP, you will have the end to end responsibility of the customer experience and growth of the category that has been assigned to you; your role is to bring in the relevant assortment, design targeted promotions, and manage partners including vendors and brands.

    Main Responsibilities

    Develop and manage subcategories under Jumia. Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
    Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation.
    Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
    Ensure continuous growth of our existing business by owning pricing and promotions strategy , working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams across the business to bring the product to the customer.
    Partner with Jumia Services to improve product availability , reduce costs, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
    Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis

    Required Skills & Qualifications

    Bachelor’s Degree in any field from a recognised and accredited University.
    Minimum of 6+ years of relevant professional experience within an e-commerce, retail merchandising or category management role.
    Experience working with top computing brands and scaling new businesses.
    Adequate knowledge of the Online Marketplace and the Ecommerce Industry.
    Strong business judgment with a track record of successful negotiations and overall relationship management.
    Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
    Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.

    We Offer

    A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
    The opportunity to work with professional and dynamic teams in and outside your local country
    An unparalleled personal and professional growth as our long-term objective is to train the next generation.

    Apply via :

    africainternetgroup.peoplehr.net

  • Senior Officer – Research and Compliance

    Senior Officer – Research and Compliance

    Job Grade: RL 5
    Directorate: Remuneration Services
    Department:
    Reporting to: Deputy Director, Research and Compliance

    Job Description

    Job purpose
    The job purpose is to undertake relevant research for Commission advisory and conducting compliance, monitoring and evaluation analysis for fulfilment of the Commission’s mandate

    Roles and Responsibilities

    Implement research strategy and specific research assignments;
    Support research that will facilitate implementation of policies and procedures established by the Commission.
    Undertaking relevant analysis and Remuneration and benefits;
    Collecting and collating data on various remuneration and benefits advisories to facilitate tracking and reporting on their impact;
    Assemble macro and micro data related to remuneration and benefits to enable decisions, policy choices and advisories;
    Carry out monitoring and evaluation processes to determine level of compliance to Commission’s advisories;
    Make follow ups on benchmarking recommendations from relevant country/institutional comparators
    Update research data base of remuneration and benefits;
    Provide feedback to enhance business processes and initiate process improvement to achieve operational excellence.
    Develop individual work plans, monitor own performance and seek requisite support to ensure delivery of agreed targets
    Adhere to budgetary allocation;
    Demonstrate behaviour aligned to the Commission’s values;

    Minimum Qualifications and Personal Specifications
    Qualifications and Experience

    Bachelor’s Degree in any of the following discipline: Economics, Statistics, or any other equivalent qualification from a recognized university.
    Proven relevant experience of at least six (6) years, in a reputable organisation.
    Membership to a relevant professional body;

    Key Competencies

    Meets requirements of Chapter Six of the Constitution;
    Conversant with Public Service Policies and practices on remuneration systems.
    Good understanding of the Kenyan labour laws.
    Demonstrated knowledge experience in both quantitative and qualitative research methods; monitoring and evaluation.
    Demonstrated practical knowledge of economics/econometrics, statistical analysis, public finance management principles and processes;
    Ability to work under pressure/deadlines.
    Have strong analytical, verbal and written skills.
    Excellent communication and report writing skills.
    Must be a team player.

    Interested and qualified persons are requested to submit their applications indicating their current salary together with a detailed Curriculum vitae, copies of academic and professional certificates and testimonials.

    Applicants MUST attach current clearance certificates from the following bodies:Application to be submitted in a sealed envelope clearly marked at the top “Application for the position of  and mailed OR delivered to:

    The Commission Secretary
    Salaries and Remuneration Commission
    Williamson House 6th Floor
    4th Ngong Avenue
    P.O. Box 43126 – 00100 NAIROBI

    To be received on or before 6th February, 2021.

    Salaries and Remuneration Commission is an equal opportunity employer. Canvassing will lead to automatic disqualification. Qualified candidates irrespective of their gender, race, culture, religion or disability are encouraged to apply.

    Only short listed candidates will be contacted.

    Apply via :

  • Assistant Manager – Digital Lending Administration

    Assistant Manager – Digital Lending Administration

    Job Purpose: 
     The job holder will be responsible for facilitating the Product development of digital financial services to increase functionality, usage & transaction migration across the Online, Mobile and new to the world banking channels. The job holder will also be responsible for customer-focused solutions that streamline credit processes through use of technology solutions combined with continuous process improvement to enhance both the customer experience and financial results. The job holder will also ensure that the customers’ channel of choice facilitates the interaction with us digitally and provides the near-instant gratification.
    Job Responsibilities/ Accountabilities:
    The Incumbent will report to the Head of Digital Lending Products- Digital Bank and will be responsible for:
     

    Championing digital banking and determining opportunities for improving business processes through automation.
    Developing, maintaining and managing a pipeline of customers across all stages of the Digital loan journey. This will require one to have a strong operating rhythm to ensure that there is sufficient activity across the application approval within the system to avoid customer dissatisfaction.
    Work closely with internal stakeholders and external vendors on project planning and execution of change processes with respect to Business Policy Rules and system enhancements.
    Serving as liaison between Projects management Office and Business team to translate business requirements into effective technical solutions by presenting development options based on best practices.
    Gathering functional and non-functional business ideas and analysing to design processes flow and documentation.
    Involved in System User Acceptance Testing & offering Business Units support and training in all bank Digital Lending Solutions.
    Using his/her customer experience and credit expertise to wow customers at every point of their lending journey and prompt resolution to the issues raised.
    Monitoring market trend and carrying out competitive analysis of the Digital Lending market with an intent to continuously innovate around online customer journey with enhanced customer experience and satisfaction, especially on Digital platforms
    Providing support and training continually to bank staff on new systems, products and policy updates.
    Ensuring the Portfolio management of Digitally Lent facilities across the regions.

     
    Essential Knowledge

    Excellent understanding of both Credit and IT policies and procedures
    Excellent understanding of competitor market trends on Channel lending
    Excellent knowledge of Central Bank of Kenya Prudential & Risk guidelines.
    In-depth knowledge of systems utilized by the Credit Function. Ability to interpret the API xmls, especially from Finacle, will be an added advantage.
    Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Leads the development of highly advanced technologies, principles, theories and concepts. Guides and transfers knowledge to his team.

    Key Critical Competencies

    A team player with excellent interpersonal skills
    Strong analytical skills and problem-solving skills
    The ability to work on own initiative and manage own workload to meet deadlines.
    Strong written and verbal communication skills with the ability to decipher technical language into business language.
    Customer-Centric with the ability to offer customers to a different channel based on their channel of choice.
    Strong business acumen
    Solid background of software lifecycle
    Strong disciplined operating rhythm
    Strong Credit background
    Experience in facilitating workshops and focus groups

    Requirements:

    University degree or equivalent
    At least 6 years relevant banking experience, 3 of which should have been in Credit
    Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
    Experienced in project management will be an added advantage
    Able to operate in a performance-driven organization
    In-depth knowledge of Central bank Prudential and Risk Guidelines.

    If you believe you meet the above requirements log onto our website www.imbank.com and click on careers and apply for the position or forward your application to recruit@imbank.co.ke. Your application should reach us as soon as possible but not later than 3rd February 2021. Please quote the reference number followed by the position applied for in the application.

    Apply via :

    recruit@imbank.co.ke

  • Assistant Manager-Digital Lending Administration

    Assistant Manager-Digital Lending Administration

    Department/ Division:             Products/ Digital Lending
    Job Grade:                               Assistant Manager
    Reports to:                              Head of Digital Lending Products- Digital Bank
    Direct Reportees:                     None
    Job Purpose: 
     The job holder will be responsible for facilitating the Product development of digital financial services to increase functionality, usage & transaction migration across the Online, Mobile and new to the world banking channels. The job holder will also be responsible for customer focused solutions that streamline credit processes through use of technology solutions combined with continuous process improvement to enhance both the customer experience and financial results. The job holder will also ensure that the customers’ channel of choice facilitates the interaction with us digitally and provides the near instant gratification.
    Job Responsibilities/ Accountabilities:

    Championing digital banking and determining opportunities for improving business processes through automation.
    Developing, maintaining and managing a pipeline of customers across all stages of the Digital loan journey. This will require one to have a strong operating rhythm to ensure that there is sufficient activity across the application approval within the system to avoid customer dissatisfaction.
    Work closely with internal stakeholders and external vendors on project planning and execution of change processes with respect to Business Policy Rules and system enhancements.
    Serving as liaison between Projects management Office and Business team to translate business requirements into effective technical solutions by presenting development options based on best practices.
    Gathering functional and non-functional business ideas and analysing to design processes flow and documentation.
    Involved in System User Acceptance Testing & offering Business Units support and training in all bank Digital Lending Solutions.
    Using his/her customer experience and credit expertise to wow customers at every point of their lending journey and prompt resolution to the issues raised.
    Monitoring market trend and carrying out competitive analysis of the Digital Lending market with an intent to continuously innovate around online customer journey with enhanced customer experience and satisfaction, especially on Digital platforms
    Providing support and training continually to bank staff on new systems, products and policy updates.
    Ensuring the Portfolio management of Digitally Lent facilities across the regions.

     
    Essential Knowledge

    Excellent understanding of both Credit and IT policies and procedures
    Excellent understanding of competitor market trends on Channel lending
    Excellent knowledge of Central Bank of Kenya Prudential & Risk guidelines.
    In-depth knowledge of systems utilized by the Credit Function. Ability to interpret the API xmls, especially from Finacle, will be an added advantage.
    Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Leads the development of highly advanced technologies, principles, theories and concepts. Guides and transfers knowledge to his team.

     
    Key Critical Competencies

    A team player with excellent interpersonal skills
    Strong analytical skills and problem solving skills
    The ability to work on own initiative and manage own workload to meet deadlines.
    Strong written and verbal communication skills with the ability to decipher technical language into business language.
    Customer Centric with the ability to offer customers to a different channel based on their channel of choice.
     Strong business acumen
    Solid background of software lifecycle
    Strong disciplined operating rhythm
    Strong Credit background
    Experience in facilitating workshops and focus groups

    Requirements:

    University degree or equivalent
    At least 6 years relevant banking experience, 3 of which should have been in Credit
    Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations
    Experienced in project management will be an added advantage

    Able to operate in a performance driven organization

    In-depth knowledge of Central bank Prudential and Risk Guidelines.

    Apply via :

    www.imbank.com