Job Experience: Experience of 6 years

  • Human Resources Associate G6 (Performance Management and Learning & Development)

    Human Resources Associate G6 (Performance Management and Learning & Development)

    What will you do?
    Onboarding

     Engage all stakeholders who have a role to play in onboarding i.e., Information Technology, Security, Unit assistant, hiring manager, etc. to ensure a coordinated and smooth onboarding experience for any new joiner
     Develop the Country Office welcome note for any new joiner and ensure it is timely shared across the office
     Carry out the new joiner survey at expected times and analyze the insights collected

    Learning & Development

     Manage the learning and development calendar and provide administrative support to staff and managers in the planning and delivery of L&D events and strategy.
     Support implementation of customized learning programmes to address current and future skill and capability gaps within the country office.
     Arrange the booking of L&D facilitators, venues, travel, accommodation, and facilities for L&D programmes and events.

    Performance Management

     Manage the performance management cycle process and monitor timely and accurate completion of the performance evaluations.
     Facilitate the required awareness and training sessions to equip all stakeholders on performance management system, policies and processes.

    Data Analytics and Reporting

     Use HR management systems for reviewing, entering, and updating a variety of HR data including monitoring various deadlines (e.g., contract expiration, performance management, Training courses completion, etc), ensuring compliance with the established deadlines and accuracy of HR data.
     Prepare a range of reports required for the specific area of work (e.g., learning & development activities and KPIs, training-related documents, performance management etc.) ensuring accuracy and meeting established deadlines.

    Others

     Act as the first focal point for any employee query related to onboarding, performance management and L&D. Ensure timely and qualitative case management of any query.
     Conduct research on latest trends and best practices around L&D, onboarding, and performance management and identify improvements based on evolving needs of the organisation in these areas.
     Coordinate and develop programs that drive employee engagement, culture, and development in the country office.
     Support HR and Country office management to develop and update the action plan log for the Global Staff Survey to ensure implementation and continuous development to make the CO meet its objectives.
     Coordinate the employee recognition programme by overseeing and planning the programme from communication, data analysis, award ceremony and distribution of prizes.
     Manage and oversee long service awards programme in the country office by maintaining up to date data, communicating to staff, work with HQ to distribute and ensure the country management acknowledges the long-serving employee.
     Support any procurement process from the vendor identification to the final payment for services received in close liaison with Procurement team.

    Minimum Qualifications

    Education:  Bachelor’s degree in human resource management, Public or Business Administration, Industrial Psychology or any other relevant field.
    Experience: Six or more years of work experience in human resources with in-depth expertise in performance management and learning & development.
    Language: Proficiency in oral and written communication in English.

    Knowledge & Skills: 

    Good communication skills and understanding of HR principles and their application to respond to and resolve general HR queries.
    Ability to develop and maintain relationships with a wide range of individuals to provide a high-quality support service.
    Ability to train staff members various topics in the field of HR.
    Ability to collate and compile relevant data from a variety of sources to produce periodic reports for supervisor(s) and various units.
    Ability to work with minimum supervision and use initiative to perform administrative tasks within broad WFP guidelines and standards.

    Apply via :

    career5.successfactors.eu

  • Relationship Managers/Wealth Managers – 5 Positions

    Relationship Managers/Wealth Managers – 5 Positions

    Job Description
    The Relationship Managers/Wealth Managers will be responsible for promoting the development & growth of the Wealth Management Segment through acquisition & nourishing of Wealth customer’s relations through selling a value adding financial advice for a portfolio of CIB Wealth clients aiming to achieve the financial ambitions and aspirations of Wealth customers faster & at a less cost.
    Job Responsibilities
    Sales & Service

    Manage efficiently the portfolio of customers designated, Acquire NTB customers, enrol and upgrade existing customers along with cross selling all exclusive products to the customers, to increase portfolio penetration and to achieve his/her set target and meet the annual approved plan
    Review reports provided from the Quality Assurance Department & Call Centre which indicates the level of services & rate of complaints, then ensure that any Wealth customer complaint is solved as well as striving for achieving the best in class service through professional customer handling.
    Track Wealth customers’ inflows & outflows on a daily basis and contact customers to seek information behind un expected behaviours.
    Handle all account opening & its related operations process including system input & data entry.
    Ensure that the work area is maintained in good condition and that product marketing material is available, prominently displayed and updated
    Provide best in class service level to the portfolio while ensuring efficient reachability and contacting all existing customers in portfolio in predefined time manor.
    Log on CRM all sales activities & customer interactions.
    Act on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
    Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.
    Introduce and promote alternative channels to customers to support achieving digital offloading strategy.

    Reporting, Communication & Coordination:

    Respond positively & diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
    Ensure that the required awareness about the value proposition is provided to Branch Managers & all Branch Staff in order to create quality referrals.
    Develop knowledge and information about competitor activity, pricing and tactics and communicate with the Wealth District Head & the Wealth Segment Management to ensure CIB’s edge within the market.

    Policies, Processes and Procedures

    Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

    Day-to-day management

    Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures.

    Compliance

    Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

    Other Requirements

    A Bachelor’s degree in a business-related field.
    Minimum 6 years’ Sales experience (Relationship Manager) in consumer banking and/or commercial banking, with a proven top-performance record.
    Ideal candidate will have sales/wealth management experience working in Tier 1 or Tier 2 banks.
    Great knowledge and understanding of products pertaining to High Net Worth customers and/or Corporates.
    Sales-driven and Achievement Oriented i.e. strives to achieve results and enjoys being judged on performance standards.
    Analytical/data-driven/numerical skills
    Strong Networking skills and Street Smart
    Strong Problem-Solving skills i.e. critical thinking, decision-making, creative
    Strong Relationship Management skills.
    Excellent Communication and Interpersonal skills: Ability to build rapport easily with customers, and have the ability to work individually and as part of a team.
    Personal Ethics: Must be honest, fair, just but firm with himself, and of high integrity.

    Apply via :

    www.racg.co.ke

  • Resort & Ranch Manager

    Resort & Ranch Manager

    Roles and responsibilities:

    Oversee the operations functions of the establishment.
    Play an active role in the development of the establishment’s sales and business growth strategy.
    Ensure full compliance of operating controls, SOP’s, policies, procedures and service standards.
    Responsible for the preparation, presentation and subsequent achievement of the establishments annual Operating Budget, Marketing and Capital Budget.
    Manage on-going profitability of the establishment, ensuring revenue and guest satisfaction targets are met and exceeded.
    Prepare short and long term strategic goals for the property.
    Developing improvement actions, carry out costs savings.
    A strong understanding of P&L statements and the ability to react with impactful strategies
    Closely monitor the hotels business reports on a daily/weekly/monthly basis and take decisions accordingly. 
    Collaborate with external parties such as suppliers, event/conference planners etc., with experience organizing events (weddings, teambuilding)
    Plan activities and allocate responsibilities to achieve the most efficient operating model
    Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
    Prepare a monthly financial reporting and draw up plans and budget (revenues, costs, etc.) for the owners.
    Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
    Take a Lead in all aspects of business planning.
    Corporate client handling and take part in new client acquisition.
    Responsible for Occupational Health & Safety Act, fire regulations and other legal requirements.

    Skills and Qualifications

    Diploma in Business Administration, Hotel/Hospitality Management or relevant field
    At least 6 years proven experience as Hotel/Lodge Manager or relevant role, with a minimum of 2 years in a supervisory role.
    Understanding of all hotel management best practices and relevant laws and guidelines
    Working knowledge of MS Office; knowledge of hotel management software’s is an advantage
    Excellent customer service skills as well as a business mindset
    Knowledge of the various social media platforms
    Superior presentation and excellent oral and written communication skills.
    Demonstrable aptitude in decision-making and problem-solving
    Reliable with an ability to multi-task and work well under pressure
    Outstanding leadership skills and a great attention to detail
    Extensive hands-on experience and flexible 
    Experience running an eco-farm and bush parties will be an added advantage

    Applicants who meet the requirements stated above should send their detailed CVs with a day – time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Resort & Ranch Manager on the Subject line. Candidates MUST indicate their Current &Expected salaries

    Apply via :

    jobs1@hcsaffiliatesgroup.com

  • Study Coordinator

    Study Coordinator

    Job Summary:
    The successful candidate will be in-charge of all aspects of study implementation. S/he will ensure data of the highest quality are collected; specifically, s/he will support the PIs and other study investigators in ensuring timely enrollment and high retention of study participants, and that the study is conducted in compliance with national and international ethical principles.
    Minimum Qualifications:

    Bachelor’s degree in Epidemiology, Social Sciences or related field
    At least 6 years of research experience, half of which in coordination position(s)
    Strong computer proficiency with excellent competency in Microsoft Office applications mandatory
    Demonstrated experience in qualitative interviews and analysis preferred.
    Experience in manuscript writing and publications in peer-reviewed journals highly desired.
    Proficiency in a survey software required.
    Excellent organizational skills and report writing mandatory

    Submit applications, complete with CV, copies of certificates and testimonials names and day telephone numbers of two professional referees, current, expected salary and availability, to reach the undersigned no later than Tuesday October 24, 2023.
    Only shortlisted candidates will be contacted.The Human Resources Manager
    Impact Research and Development Organization
    P.O. Box 9171 – 40141 Kisumu

    Apply via :

  • Global Expansion & Payment Partnerships Manager

    Global Expansion & Payment Partnerships Manager

    The Role: 
    Flutterwave is looking for a Global Expansion & Payment Partnerships Manager in Kenya who will initiate and manage projects and work with stakeholders across the organization to enable new payment types on Flutterwave Infrastructure.
    You will also analyse data to determine optimal transaction routing strategy across service lines, including implementing add-on services that can improve the product, customer experience, or revenue, act as the frontline for partner issues and subsequent resolution, and build and maintain relationships with all relevant Flutterwave partners.
    Responsibilities include but are not limited to:

    Develop full-scale project plans and collaborate with Stakeholders (i.e., Engineering Team, Treasury team, Product Team) to track performance and progress as well as associated communication documents using appropriate systems, tools, and techniques.
    Apply appropriate verification techniques to manage changes in project scope, schedule, and costs.
    Effectively communicate project expectations to stakeholders in a timely and clear fashion.
    Estimate the resources and participants needed to achieve project goals.
    Develop effective strategies to remedy variances from project plans, and minimize impacts.
    Manage transitions between project stages and ensure that changes are consistent with organizational goals.
    Determine criteria and metrics and use data to evaluate partner service delivery in order to determine optimal transaction routing strategy.
    Build and manage relationships with partners beyond project implementations.
    Ensure appropriate meetings with partners to support integrations.
    Periodic monitoring and reporting of partner’s transactional activities.
    Any other duties assigned.

    Required competency and skillset to be a waver:

    Bachelor’s degree in Business, Operations Management, Project Management, or a related field. Advanced degree or relevant certifications are a plus.
    Minimum of 6 years of working experience in project management and process optimization
    Project Management Certification
    Good understanding of business expansion
    Strong analytical and problem-solving skills
    Excellent communication and interpersonal abilities
    Proficiency in project management tools and software
    Ability to work independently and as part of a team in a fast-paced, dynamic environment
    Ability to effectively use project management tools in analyzing, translating, and presenting data and information
    Excellent communication and interpersonal skills
    Well-developed problem-solving skills
    Extremely organized and detail-oriented with exceptional follow-through skills
    Ability to multi-task in a fast paced environment; can adapt quickly to change; have strong negotiations skills
    Excellent leadership/supervisory and people management skills
    Excellent relationship management skills
    Authorization to work in Kenya without sponsorship

    Apply via :

    flutterwavego.bamboohr.com

  • School Manager

    School Manager

    Basic job summary: 
    This position is responsible for supporting the Dean in managing all operational and administrative functions of the school to ensure that the School achieves its objectives.
    Duties & Responsibilities: 

    Support the achievement of Strathmore University vision and mission by preparing and implementing of school’s strategic and quality improvement plan in line with the university’s strategic goals and performance targets.
    Work in conjunction with the school’s examination coordinator to ensure that all aspects of the examination process are aligned to the University’s examination schedule.
    Ensure financial viability of the school by supporting the dean to prepare and implement the school’s budget. This will include preparation and submission of monthly debtors report as well as coordinating the Schools’ debt collection process.
    Support the Dean to ensure the school meets its admissions targets by working in collaboration with the admission office in conducting marketing activities of the various programs, vetting applicants in collaboration with the admissions office and conducting entrance interviews for all new applicants and admit the successful applicants.
    Work in conjunction with the procurement department to source goods and services that meet the needs of the school. This will also involve approving invoices for goods or services sourced and delivered.
    Ensure that the school continually meets the required quality standards by acting as the school quality representative in collaboration with the Quality Assurance Office including writing and updating the school’s quality manuals and self-assessment reports.
    Ensure quality teaching by assisting the Academic Director in managing allocation of teaching load to lecturers, coordinating peer review processes, cordoning the curriculum review meetings and managing the Lecturer student evaluation process.
    Support the school’s strategic talent sourcing by assisting the Dean and People and Culture Department in recruitment initiatives of the School’s human resource
    Contribute to the student experience strategic pillar by ensuring proper and in depth orientation for all student and planning and executing Academic trips and exchange programs.
    Develop and maintain strong working relationships with stakeholders within and outside the university.
    Support the Dean in business development through managing partners with whom the school has signed MOUs, developing business initiatives as alternative sources of funds and coordinating and managing short training programs.

    Minimum Academic Qualifications: 

    A minimum of a Master’s degree in a recognised institution

    Experience:

    At least six years of relevant experience.
    Two must be in an administrative role 

    Competencies and Attributes

    Excellent planning & organizational skills including the ability to manage resources and accurately keep track of administrative issues.
    Ability to communicate in a clear and concise manner that promotes understanding; persuades and influences behaviour.
    Able to handle issues discretely and confidentially.
    High level of integrity. Good supervisory and managerial skill

    Are you qualified for this position and interested in working with us? We would like to hear from you. Kindly send us a copy of your updated resume and letter of application (ONLY) quoting “School Manager – Strathmore Institute of Mathematical Sciences”  on the subject line to recruitment@strathmore.edu by 20th October 2023.

    Apply via :

    recruitment@strathmore.edu

  • Roving Finance Controller

    Roving Finance Controller

    Job Overview: 
    Upon request, the Roving Finance Controller provides technical assistance to field programs and staff in matters of financial processes & procedures and will therefore be deployed to IRC field offices in various countries on a temporary basis. This position includes constant international travel to developing countries and requires high flexibility in terms of physical movement from country to country and duration of assignments.
    Major Responsibilities: 

     Temporarily assume the position of the country or program office’s Deputy Director Finance until permanent staff can be identified and trained (including);

    Closely monitors financial activities and advises the Country Director on the financial performance of the office, issues with internal controls or financial management
    Ensures monthly balance sheet reconciliations are completed on a timely basis
    Manages the finance department activities and schedules to meet the financial reporting requirements and deadlines specified by headquarters and donors
    Ensures in-country internal control reviews of operations are regularly undertaken
    Facilitates external, internal, donor or government audits
    Maintains current knowledge of local government requirements related to finance and complies with tax and other legal requirements

     Deploy to country or program offices to act as a surge finance staff, lead budget developments, and contribute to other financial activities as needed

    Oversee the preparation and revision of grant proposal budgets; supports programs with guidance on costing and inputs in creating budgets for submission
    Prepares and maintains the country’s annual operating budget; ensures cost coverage for in-country operating costs and updates the operating budget regularly
    Presents and facilitates the review of actual to budget expenditures with the Country Director and program managers

     Assist field offices with onboarding for the new Deputy Director of Finance and/or Finance Manager as required
     Provide training and support to financial and non-financial staff regarding IRC financial procedures and internal controls
     Work with the Regional Finance Directors, Deputy Director Finance and Country Director to develop the job descriptions and Terms of Reference (TOR) of various finance field positions
     Meet with the respective Country Director and Deputy Director, Finance at the beginning and end of each assignment to discuss terms of reference and the outcome of the deployment
     Assist with the rollout of IRC’s new ERP system
     Maintain up-to-date knowledge of changes in IRC financial policy and financial systems
     Assist HQ finance with other duties as required

    Key Working Relationships: 

    Position Reports to: Associate Controller, Program Finance and Country Director (when Deployed)

    Position directly supervises: None
    Indirect Reporting: 
    Other Internal and/or external contacts: 
    Internal: Regional Finance Director, Deputy Director Finance, Regional VP, Country Director when deployed
    External: Donor if applicable
      
    Job Requirements: 
    Work Experience: 

     Minimum 6 years of progressive NGO accounting experience in an international development environment 
     Bachelor’s Degree in Accounting, Finance, or Business Administration; Master’s Degree a plus

    Demonstrated Skills and Competencies: 

     Fluency in English and Spanish is required. Additional fluency in French is a plus
     Ability and willingness to travel to different Country Programs as needs arise
     Detailed knowledge of fund accounting, procurement and financial management of USAID and UN cooperative agreements
     Ability to present sophisticated financial information in a succinct and compelling manner, and to solve complex matters through the use of analyses, data-sharing, and cooperation

    Preferred experience & skills: 

     Professional finance certification is highly desirable (e.g. CPA/CA)
     Experience within a humanitarian emergency setting is highly desirable
     Knowledge of US Government, European Union, and United Nations donor reporting regulations highly desirable
     Previous work experience with a major general ledger software package – experience with MS D365 preferred
     Highly reliable and flexible approach to professional responsibilities: the ability to change course at a moment’s notice yet remain focused and productive, as well as the ability to work independently and as part of a team
     Excellent communication, interpersonal, and diplomatic skills: the ability to effectively liaise with colleagues in diverse multicultural environments
     Solid organizational skills: the ability to be productive under pressure in a fast-paced team environment
     Strong digital literacy: facility with MS Word, Excel, various accounting software, and email/internet software
     Demonstrated ability to thrive in a matrix management environment

    Apply via :

    rescue.csod.com

  • Compensation and Benefits Officer 

Human Resources Officer

    Compensation and Benefits Officer Human Resources Officer

    Duties/Responsibilities
     Compensation Administration

    Ensure APHRC’s compensation practices are compliant with our policies and labor laws and regulations.
    Conduct and or participate in salary and benefits surveys for benchmarking.
    Coordinate job evaluation and salary structure processes.

     Staff Contracts Management

    Maintain and update a database of contract expiry dates and advise Line Managers for further direction and action.
    Timely preparation and issuance of employment and consultancy contracts.
    Provide timely updates to employees on their contract status.
    Follow up and coordinate various employee lifecycle actions – promotion, re-assignment and separation.

    External and Internal Audit Support

    Prepare and share necessary documents required during audits.
    Track audit reports, lead the HR team in developing action points and follow up the implementation of the audit recommendations.

    Administration of Pension, Medical, Group Life Assurance and Group Personal Accident Schemes

    Maintain an up-to-date insurance coverage for employees: medical, pension, WIBA/GPA and/or GLA.
    Focal person for benefits orientation, timely enrolment and deletion of staff onto the relevant schemes, and facilitation of claims reimbursements.
    Provide timely support to staff and dependents to ensure they access benefits and maintain an up to date records on usage.
    Regular engagement with the insurance service providers to ensure provision of quality service.

    Employee Assistance Program

    Develop coordinated and consistent approaches that strengthen staff representation mechanisms for staff engagement.
    Identify and assess issues related to duty of care, including physical, mental health and safety of APHRC’s workforce.
    Promote effective communication with employees and key stakeholders to build positive relationships, employee involvement, and commitment.
    Create platforms for both formal and informal counselling on areas of concern for staff.
    Promote work/life integration.

    Employee Learning and Development

    Manage a training plan that details required training that is delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported.
    Facilitate staff training as may be required.
    Work with the Research and Related Capacity Strengthening function to coordinate training programs, workshops, and other learning opportunities for employees.
    Participate in assessments of staff training and development needs.
    Evaluate and report on learning and development programs and their effectiveness, and submit proposals for their improvement, as necessary.
    Process staff development requests and ensure the implementation of identified staff development activities.

    Teambuilding- Organization wide

    Coordinate staff wellness and engagement initiatives e.g. welfare association, staff retreats, team building and meetings, wellness activities.
    Participate in employee engagement action planning and interventions with the aim of improving morale, team cohesion, learning and development and other prioritized areas.
    Establish a team-building mechanism and activities to foster openness, trust and cooperation.

     Qualifications, Skills, and Experience 

    Bachelors in Human Resources Management or relevant field.
    Certified Human Resource Professional (CHRP) or Higher Diploma in Human Resource.
    Professional certification in Human Resources Management/membership with IHRM.
    At least 6 years’ post-qualification relevant work experience, preferably in an INGO.
    Demonstrable knowledge of compensation practices and principles.
    In depth knowledge of Kenya labor laws.
    Experience working in a multi-disciplinary and multi-cultural environment.
    Familiarity with any Human Resources Information Systems (HRIS) software.
    Experience developing dashboards and using data visualization tools preferred.
    Good interpersonal and organizational skills and ability to maintain confidentiality.
    Ability to multi-task and have a flexible work attitude.
    Excellent verbal and written communication skills; ability to explain technical information to employees at all levels.
    Ability to work independently, set priorities, juggle tasks and meet strict deadlines.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Human Resources Officer 

Compensation and Benefits Officer

    Human Resources Officer Compensation and Benefits Officer

    Duties/Responsibilities
    Workforce Planning
    Recruitment- Regular and Temporary Staff, Consultants

    Collaborate with line managers to ensure job descriptions are reviewed, complete and accurate.
    Prepare advertisements for vacant positions.
    Provide oversight on recruitment and selection processes and ensure that all phases are conducted in an efficient manner, and in accordance with APHRC policies and procedures.

    Employee Onboarding

    Prepare orientation schedule and ensure new staff are oriented within the first one month of reporting.
    Ensure staff are aware of relevant policies and procedures and implications of not adhering to them.
    Ensure that new staff information is recorded and filed properly.
    Ensure new staff have appropriate work space and resources.

    Employee Data and Reporting

    Manage a filing system and database for HR information and ensure confidentiality of the information.
    Collect and evaluate HR data to be used for communicating HR metrics.

    Performance Management

    Coordinate the performance management processes including goal setting, probationary period reviews, performance improvement plan (PIP), mid-cycle and annual performance appraisals. Ensure the processes are completed and feedback given within agreed timelines.
    Support in giving feedback to staff on issues emanating from performance appraisal discussions.
    Work with line managers to support staff on issues affecting their performance.

    Employee Learning and Development- Unit Specific

    Support the line managers in conducting periodic staff training needs assessment & development of annual training plan.
    Contribute to identification of learning and development opportunities and recommend such opportunities to individuals based on needs.
    Organize and track professional development and capacity building activities for staff.

    Leave and Attendance

    Oversee the management and general administration of employee leave.
    Update all staff leave records and produce periodic reports.
    Collaborate with supervisors to ensure utilization of leave in line with Unit plans.

    Employee Separation

    Ensure proper planning and preparation in respect of departing staff, including fulfilment of all handover responsibilities; oversee off- boarding process for staff exiting the organization including conducting exit interviews, termination of benefits etc.
    Work closely with Finance in preparing staff separation documents and dues for settlement.
    Review the clearance and exit surveys for employees leaving the organization for feedback on improvement and staff development areas.

    Qualifications, Skills, and Experience

    Bachelor’s degree preferably in the Human Resources Management or relevant field.
    Certified Human Resource Professional (CHRP), Higher Diploma in HRM or equivalent.
    Professional certification in Human Resources Management/Membership with IHRM.
    At least 6 years’ post-qualification work experience as a HR Officer, preferably in a not-for-profit organization/INGO.
    In depth knowledge of Kenyan labor laws.
    Experience working in a multi-disciplinary and multi-cultural environment.
    Familiarity with any Human Resources Information Systems (HRIS) software.
    Good interpersonal and organizational skills and ability to maintain confidentiality.
    Ability to multi-task and have a flexible work attitude.
    Good verbal and written communication skills in English, knowledge of French language will be an added advantage.
    Proficiency in the use of MS Office suite
    Ability to work independently, set priorities, juggle tasks and meet strict deadlines.

    go to method of application »

    Use the link(s) below to apply on company website.  

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  • Experience Design Lead 

Customer Service Officer

    Experience Design Lead Customer Service Officer

    Job Purpose Statement
    The Customer Experience Design Lead is responsible for our customer’s end-to-end and future-state journey. CX Design Lead is a collaborator and cultivator who works with partners across the organization and stewards our experience vision in a way that harmonizes the delivery of our collective experience efforts. This includes efforts to close competitive gaps and leapfrog in the marketplace. Additionally, the CX Design Lead ensures all teams are aligned with the CX journey vision for projects and efforts they are accountable for.
    Ideal Job Specifications
    Academic:

    University degree Upper 2nd Class Honors or 3.0 GPA Professional:
    Proficient in use of relevant MS Office applications and statistical packages.
    Certification in Quality Assurance an added advantage
    Certification as a research analyst Quality Assurance experience an added advantage

    Desired work experience:

    At least 6 years working experience in a customer service environment and/or customer insights & analytics
    Familiarity with both quantitative and qualitative research methods + research best practices.
    Hands-on experience in building data-driven models and dashboards

    go to method of application »

    Use the link(s) below to apply on company website.  

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