Job Experience: Experience of 6 years

  • Client Support & Initiatives Lead

    Client Support & Initiatives Lead

    Purpose and Objective of the Job
    Responsible for the overall client deliverables for the Buy business and operations in East Africa (EA). This role leads and coordinates the operations teams to ensure sustainable best in class operations processes & SOP Compliance including Business Process improvement activities. A key part of this role involves coordinating and ensuring a high performing Operations team with high capability to deliver results. This is a business partnership role to the Commercial leaders and their teams to deliver the required Operations targets in line with client and business expectations
    Principal accountabilities:

    Drive key growth initiatives within the region through effective collaboration with commercial and operations and technology teams to achieve the desired quality and optimum cost.
    Align local Operations actions and priorities to the commercial strategy, priorities and projects; proactively gather future client needs and incorporate them into the Operations Roadmap and strategic plans.
    Advice, support and effectively coordinate the Operations teams to deliver to expected business outcomes and to client expectations ensuring achievement of all KPIs.
    Continuously collaborate with the CS teams to identify new revenue generating opportunities through existing or new services.
    Set up cross functional SLAs for client inquiries monitoring the performance and implementing areas for improvement
    Drive client centric and One Nielsen behaviors ensuring end to end client enquiry resolution and generating the required communication across clients, the commercial and operations teams.
    Critically analyze client queries to identify key issues with the business and the impact on clients. Generate actions to minimize the impact and enable preventative measures with the operations teams to avoid recurrence.
    Prepare the monthly Operations dashboard and drive productivity to achieve optimal cost management. Propose application, process and functional improvements to address risk and opportunity areas that will facilitate both increased efficiency and improved standards.
    Provide advice and insights to drive effective and efficient decision making to support short term and long term business goals.
    Drive Business Process improvement activities locally using it as a key method for optimizing processes in areas such as quality improvement and cycle time reduction.
    Track client satisfaction, initiate and implement all necessary actions to restore/upgrade service levels to ensure client business needs are met and that services provided exceed client expectations.
    Define effective KPIs, metrics and control mechanisms in collaboration with the contact of execution (COE) and monitor the key business indicators in light of client impact and overall business expectations.
    Effectively coordinate and efficiently finalize costing of projects and manage cost and workload drivers across the operations functions. Understand the budgeting process – actual vs OP variances and provide input for the forecasting process.
    Create a high performance and accountability work environment utilizing employees’ feedback and best demonstrated practices identified in other organizations and /or countries.

    Knowledge and Skills Required

     
    Minimum of an Undergraduate degree.
    At least 6 years’ experience in operations, client service or business process improvement.
    A demonstrated track record/ability to effectively influence people and teams with multi-cultural backgrounds within a multi-functional matrix organization.
    Ability to translate organisation strategy into clear operational outcomes and work closely with senior leaders to deliver this.
    Project management skills and a good understanding of client requirements is essential.
    Business financial acumen with an understanding of and an ability to apply financial principles to business projects and plans.
    A good understanding of Nielsen’s business, services and clients in East Africa.
    Ability to think clearly and apply problem solving techniques in a pressurized situation is essential.
    Ability to bring about a significant positive change in business processes, people and teams.
    Excellent verbal and written communication skills with the demonstrated ability to effectively resolve conflicts.
    High proficiency in the use of Microsoft Office Desktop tools (Excel & PowerPoint)

  • Insurance Operations and Support Services Manager 

Research Manager

    Insurance Operations and Support Services Manager Research Manager

    Job Description

    The Position:
    Reporting to the Managing Director/ Principal Officer, KCBIA the position is responsible for ensuring a strong operational foundation and service delivery through the implementation of frameworks, and managing risks. The position shall manage and oversee teams responsible for the underwriting and claims activities, ICT systems, digital initiatives and projects.
    Key Responsibilities:

    To develop and lead the implementation of the Insurance Operations and Support Services strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization, prudent cost and risk management.
    Define, implement and maintain appropriate operations frameworks standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit including quality assurance of the banks process environment.
    Responsible for managing and coordinating all underwriting and claims activities in the Company, Risk assessment, business review, acquisition and retention of profitable business mitigating losses.
    Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
    Provide leadership in the design of all the Company’s processes and procedures to ensure that there is an effective process management framework that focuses on the customer, and addresses the risks that are inherent in the business.
    Ensure process improvement through the development and review of new/current processes, procedures and deployment of new technology that improves the efficiency of Insurance operations and/or the company as a whole.
    Proactively manage all risk arising from operations by consistently applying the risk management framework across the company.
    Ensure compliance with company policies, procedures, regulatory requirements and risk management for all claims operations under their management.
    Provide oversight to the Information and technology unit, be responsible for ensuring seamless system operations, identify and implement initiatives that improve cycle time, increase capacity and/or reduce expenses to support growth of business.
    Develop, implement and maintain a value adding regime of key performance indicators, business metrics and external benchmarking data that enables business decisions.
    Provide effective project management leadership and methods to ensure that priorities are established, and undertake quality assurance on the implementation of new projects and business initiatives.
    To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient delivery of business solutions.
    Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
    Lead, motivate, and continuously develop a credible high performing team.

    The Person:
    For the above position, the successful applicant should meet the following criteria:

    Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
    Have at least 6 years management experience in insurance specializing in general insurance operations and must have:
    Experience in a busy insurance operations department.
    Experience in underwriting and claims management.
    Proven experience in in analyzing and/or re-engineering business operations policies, process and procedures.
    Experience in project management.
    Broad and deep knowledge of departmental and enterprise-wide operations, products, programs, technology, distribution channels and competitive landscape.
    Demonstrated ability to understand complex business strategies, identify opportunities for process redesign and improvement and conceptualize solutions.
    Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
    Have extensive knowledge of statutory and regulatory requirements processes, procedures and operations of insurance companies and brokers.
    Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in the successful resolution of operational issues.
    Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
    Highest standards of personal conduct, professional performance and business ethics

    The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidate.

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  • Assistant Director Governance 

Manager Finance And Accounts 

Corporation Secretary 

Manager, ICT

    Assistant Director Governance Manager Finance And Accounts Corporation Secretary Manager, ICT

    003 ASSISTANT DIRECTOR GOVERNANCE KWT 4:
    Job Descriptions
    An Officer in this grade will be reporting to Deputy Director- Protection, Conservation and Rehabilitation and will be responsible for:-

    Coordination of security of the water towers for ecosystem governance and protection;
    Resolving conflicts of various actors within the water towers under jurisdiction;
    Coordinating gazettement of catchment lands;
    Preparation of quarterly and annual status reports;
    Overseeing zonation, recovery and rehabilitation of critical water catchment areas and biodiversity hotspots;
    Providing guidelines on condition of use, control and recovery of encroached catchment areas;
    Formulating management standards for sustainable use in water towers;
    Mentoring and coaching of officers under him/her.

    For appointment to this grade a candidate must:-
    Job specifications

    Have a Master’s degree in Public Administration, Public Policy and Conflict Resolution or in any other related field;
    Be in possession of a Bachelor’s degree in any of the following fields:- Natural Resource Management, Environmental Science, Public Administration, Social Science or any other related field;
    Para military training is mandatory;
    Have attended a management course lasting not less than four (4) weeks
    Have relevant computer applications skills
    Demonstrate communication and leadership skills
    Demonstrate understanding of international treaties and conventions on natural resource management;
    Demonstrate a clear understanding of the Kenya Water Agency Strategic Plan, the Kenya Vision 2030 and related National development goals
    Have at least six (6) years relevant work experience, three (3) of which must be at a senior management position.
    Postgraduate studies in Environmental Management is an added advantage
    Meet the requirements of Chapter Six (6) of the Constitution of Kenya on Leadership and Integrity.

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  • Director Field Operations

    Director Field Operations

    About The Team
    Field Operations is the heart-center of operations at Komaza. We are deeply systems-oriented and enjoy the challenge of training and managing hundreds of new teammates each season. In order to plant tree farms with thousands of new farmers every year, we are laser-focused on hitting our key performance indicators. We thrive on data, and technology is playing an ever-increasing role in our day-to-day work life.
    Field Ops is ultimately responsible for the planning, coordination and timely implementation of our innovative micro-forestry model, which creates life-changing income for our farmers by growing trees more cost-efficiently than large-scale plantations. We enroll farmers; support them through land preparation; distribute inputs and seedlings; plant trees; ensure post-planting care and long-term maintenance.
    About this Role
    As Director of Field Ops, you will be responsible for orchestrating all people and processes to drive dramatic growth, while simultaneously delivering quality improvements across the value chain. This role calls for a proven generalist operations superstar with the ability to grow a complex farmer extension network; this is not a “forestry expert” role. To succeed, you will need to be an inspirational team leader and very detail-oriented manager, but must not act like a “boss.” You will be responsible for driving growth at both strategic and deeply operational levels. This is a very demanding role that will require a lot of hands-on work, not a lot of high-level delegation. You will be responsible for detailed planning, coordinating, quality control, coaching, and troubleshooting – anything and everything necessary to make this complex operation succeed, and scale significantly, season after season. You will report to Komaza’s VP of Operations while working closely with the Founder & CEO, as well as other senior executives.
    What You Will Do

    Build and rigorously apply world-class operations systems to plan, manage, track and report on every step in the Field Ops value chain.
    Build a Field Ops team culture of collaboration, performance, positivity, and accountability, with all motivated to help farmers and deliver forestry excellence.
    Lead dramatic growth of our core farmer operations, growing your team of field extension staff from 350 to 600+ in the next two years; achieve 10X scaling in the next 5 years to create one of East Africa’s top-three forestry assets.
    Invest in team leadership, coaching and relationship building, with a dedicated passion for developing our people, from your direct reports to frontline field staff.
    Collaborate with other operations departments (technical forestry, nursery, farmer relations, and harvest), supporting departments, and executives to define operations strategy and coordinate business resources with success.

    What You Have

    6+ years’ relevant work experience, ideally with 4+ years leading significant growth of decentralized operations and/or an extension network in East Africa.
    Proven experience leading high-performing decentralized teams with limited formal education and professional experience. You can thrive in dynamic, uber-growth situations. You’ve worked and thrived at a rapidly scaling company.
    Excellent communication skills with the aptitude to distill complex systems and detailed analysis into simple, structured processes with concrete action plans.
    High energy and enthusiasm – willing to do whatever is necessary to get the job done. You’re well organized with experience in project and change management.
    Comfort with ambiguity and uncertainty, as well as patience and perseverance in the face of serious logistical and environmental hurdles.
    Proven success working in Africa or developing country is strongly preferred.

    You’re Also

    Self-directed and intellectually curious – you know how and when to seek feedback in the pursuit of continuous improvement
    Growth-obsessed with a strong desire for personal development
    A collaborative problem solver who seeks the opinions of other teammates and departments in the development of creative and sustainable systems

    What We Expect
    We need a Director of Field Operations who wants to make a meaningful commitment to leading fast growth of this department for a minimum of 2 years. This role will be based at our current headquarters in Kilifi, Kenya for the foreseeable future. The role offers competitive salary and benefits with significant growth potential.

  • Revenue Accountant

    Revenue Accountant

    Sheerlogic is looking to engage a competent Accounting professional for the position of Revenue Accountant.
    Qualifications

    Bachelors Degree in Commerce / Business related
    Qualified Accountant CPA or ACCA
    Six years experience in similar position (Tested on supervisory skills)

    Added advantage:-

    SAP working knowledge
    Proficient with Navision
    Availability – Immediate
    Taxation matters
    Credit Control
    Masters in Finance

  • Business Analyst

    Business Analyst

    Job description
    Reporting to the General Manager SME Banking, the successful candidate will be expected to manage information and guide report requests to ensure that value is obtained. He / she will also be tasked with understanding the information required by the Senior Management & key stakeholders in order to manage the business efficiently and effectively.
    Key duties and responsibilities will be as follows:-

    Data Analysis, Interpretation and management:

    Create easy to use focused management information reports, dashboard and scorecards to drive productivity both overall for the SME segment and on a branch and employee basis.
    Help review and provide value-added analysis of information
    Work with Finance to assess the impact of actions upon financial performance and to reconcile the financial and non-financials
    Maintain a series of dashboards to inform decisions, process reviews and provide budgetary input

    Risk Reports

    Organize data gathering to ensure all monthly, quarterly and annual risk reports are collated and analysed prior to submission
    Ensure that data is signed off by relevant accountable persons and queried in accordance with SLAs in place.

    Projects Support & Management

    Assist in the development and follow through of project implementation plan
    Liaise with service providers (Internal and External) to ensure prompt delivery of key performance indicators
    Monitor performance of implementation progress against plan on an ongoing basis to identify problems and trends

    Required Qualifications and Experience

    A Bachelor’s Degree in Statistics or Computer Science or Mathematics.
    At least 6 years’ work experience in an analysis role
    Ability to process and analyse large volumes of complex data, using various standard and specialized software tools such MS Visio.
    Exceptional MS-Excel, MS-Access, MS PowerPoint and MS Word skills are mandatory to analyse, summarize, and present data in an efficient and meaningful way.
    Good understanding of Database concepts.

    Desired Competencies

    Team work – Commitment and ability to work with and in cross functional and virtual teams with the Business Units, coupled with ability for straight talking
    Effectively and concisely communicate key issues and ideas through correspondences and verbally without supervision.
    Interface with various departments effectively to ensure timely delivery of MI in agreement with SLAs in place
    Generate new efficient processes and create appealing and cutting edge analysis
    Ability to juggle priorities, multi- task and execute at speed individually and as part of a team
    Must be able to recognize, anticipate, and create solutions to issues and problems in a timely manner

  • Youth & Livelihoods Programme Manager

    Youth & Livelihoods Programme Manager

    Job description
    Desired Skills and Experience
    Academic Qualifications

    Masters degree level in Development studies, Youth Development; Agribusiness, ICT for Development, or other relevant subject.
    Leadership Experience representing at senior levels, building effective inter-organisational relationships, and working collaboratively with other organisations.
    Project Management.A minimum of six (6) years of experience supervising complex, high-speed projects and challenging field operations.
    Youth Work & Livelihoods Understanding Proven experience of working in non-formal settings with 18-25 year olds from a wide range of backgrounds. Experience in youth economic empowerment/livelihoods including
    Agribusiness, ICT and Technology
    Experience working with volunteers i.e. International and national volunteers including youth and diaspora
    Cross-Cultural Working Direct and substantial experience of working cross-culturally and able to communicate to a range of audiences and promote sharing and learning between cultures
    Communication Strong verbal and written communication skills.
    People Management & Supervision Line management experience, and proven ability to promote self-awareness, learning and development among individuals.
    Planning and Organising Able to develop clear and realistic plans to deliver agreed objectives within deadlines, involving key individuals in the planning process.
    Grants & Budget Management. Programme finance management, grants oversight, and grant tracking
    IT (MS office) proficiency.
    Able to travel, including work away from the home base for up to 50% of time, both within the country and occasionally internationally and some weekend and evening work.

  • Senior Legal Officer (Litigation & Compliance) 

Senior Food & Beverage Supervisor 

Executive Chef 

Technician III (Operations) 

Pilot

    Senior Legal Officer (Litigation & Compliance) Senior Food & Beverage Supervisor Executive Chef Technician III (Operations) Pilot

    JOB GROUP 4 (KPC/ADV/50/2018)
    Overall Purpose
    Responsible for assisting the Legal Services Manager in providing technical legal leadership and investigating and enforcing cases of violations against the Company, ensuring compliance with the Company and Statutory requirements by providing legal advice to Management and the Company.
    Key responsibilities

    Participate in organizational performance contract reviews and business process improvements aimed at improving organizational effectiveness
    In liaison with the Human Resource Department, ensure Company compliance with Labour laws.
    Participate in Collective Bargaining Agreement negotiations between Management and the Union.
    Participate in Disciplinary Committee meetings to review incidents of violations against organizational policy and regulations; handle disputes and recommend appropriate action in line with the law, approved policies, procedures and regulations.
    Review complex, sensitive and high risk legal matters in order to determine which cases pose the greatest threat to the security of the Company
    Provide legal advice and assistance on all aspects of government regulation and prepare opinions and legal interpretations on various matters related to the interpretation of applicable Statutes and Regulations.
    Give guidance to lawyers representing Kenya Pipeline Company in courts of law, tribunals and before quasi-judicial bodies and may negotiate settlements to protect the interests of the Company in contested proceedings.
    Monitor developments in legal research, participate in outreach programs to strengthen corporate governance and improve the quality of service delivery
    Draft legal documents, interpret rulings and monitor implementation of laws and government policies and regulations
    Establish and maintain contractual agreements with externally appointed professional legal firms to provide legal services in cases of civil or criminal litigation involving Kenya Pipeline Company
    Gather evidence in cases involving Kenya Pipeline Company to establish and verify basis for legal proceedings in order to formulate legal defense or to initiate legal action
    Conduct legal research, develop concept papers, prepare legal briefs and opinions as well as develop effective defense strategies, arguments and testimony in preparation for legal proceedings
    Liaise with Attorney General’s Chambers, Registrar General, law enforcement agencies and stakeholders throughout the country in connection with prosecution of offenders and to develop and advance criminal cases when the violation warrants more severe action
    Provide technical leadership to the legal team to develop, implement and evaluate strategic management plans and budgets aimed at improving performance standards and organizational effectiveness.
    Develop and implement strategies for creating a high performing organizational culture based on transparency, integrity, accountability, performance measurement and results to ensure that programme activities are undertaken on so.

    Key Competencies

    Comprehensive understanding of commercial law including legal and regulatory framework governing the regulation of Energy sector.
    Strong communication skills and ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications.
    Flexibility and responsiveness in providing high quality customer service.
    Proficiency in computer applications including word processing, spreadsheets, data base, presentation, email, internet etc.
    Ability to deliver Kenya Pipeline Company’s articulated vision for change, create a sense of urgency around change and motivates staff to join change efforts
    Ability to maintain professional status and keep abreast of evolving legal trends through continuing legal education.

    Qualifications & Experience required for appointment

    Minimum of six (6) years relevant experience.
    Bachelor of Laws (LLB) degree from a reputable University.
    Be an Advocate of the High Court of Kenya with a Diploma in Law from the Kenya School of Law.
    Be a Commissioner for Oaths
    Be a Notary Public
    Certified Public Secretary (K) will be an added advantage
    Membership to a relevant professional body.

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