Scope of Work
The position will provide support and services related to protocol to the Regional Office and Kenya Country Office, including senior staff visiting Nairobi, Kenya. The incumbent will work closely with the Administrative Officer in charge of travel for KCO and will assist with travel related matters as a back up.
Results expected:
Liaise with the relevant Host Country Government (Ministry of Foreign Affairs/Protocol unit, Immigration department) for troubleshooting any protocol related matters in support of the Regional Office, Kenya Country office and any other neighbouring country relying on diplomatic representations in Kenya as and when required
Follow-up on staff members’ and their recognized dependents applications for visas, resident permits and diplomatic identification as well as other necessary related documents in accordance with the requirement of the United Nations and the Host Country
Make hotel reservations for new International staff members, UNICEF visitors, consultants on duty travel and/or participants to regional meetings organized in Nairobi.
Manage Airport Protocol Operations; facilitate airport lounge bookings including meeting and greeting both at JKIA and Wilson airports in support of departure and arrival of Senior Staffs.
Arrange airport transfers of high-level officials and UNICEF visitors such as donors and support to expedite customs and immigration procedures as necessary.
Work closely with Advocacy and Partnership team, in processing relevant clearance and entry permits for filming equipment for visiting crews
Process annual requests for airport passes for senior staffs and support staff on their annual submissions for blanket VAT exemptions
Work closely with the Administrative Officer in charge of travel on travel related matters as backup and assume travel duties whenever that Admin. Officer is absent.
Any other duties assigned by supervisor or Chief of Operations
ESSENTIAL QUALIFICATION &COMPETENCIES (indicates the level of proficiency required for the job.)
Education:
Completion of an A-level certificate and graduate education is recommended.
Course in travel, protocol and related matters as an asset.
Language:
Fluency in English and Swahili. Another UN official language (French, Arabic, etc..) would be an asset.
Experience:
Six years of relevant experience in similar field of work
Competency Profile (For details on competencies please refer to UNICEF Professional Competency Profiles.)
i) Core Values (Required)
Commitment
Diversity and Inclusion
Integrity
ii) Core Competencies (Required)
Communication [I]
Working with People [II]
Drive for Results [I]
iii) Functional Competencies (Required)
Negotiation skills
Analysing
iv) Technical Knowledge [1]
Knowledge of Windows 7 & 8 and Outlook and Office 365 required
Specific Technical Knowledge Required (for the job)
(Technical knowledge requirements specific to the job can be added here as required.)
Good knowledge of the law of land on immigration and protocol related matters
Job Experience: Experience of 6 years
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Protocol/Travel Assistant
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Executive Assistant
PURPOSE AND OBJECTIVESThe Executive Assistant is responsible for directing, managing, and overseeing daily administrative operations for the Managing Director (MD). The Executive Assistant is also responsible for the central coordination of all administrative activities and ensures that information flows to and from the MD in a timely, efficient and professional manner.EXPECTATIONS AND TASKS
Provide high-level support services to the MD; including managing, organized manner, coordinating and maintaining calendar, correspondence, meetings, conferences, mail, email and phone messages.
Manage MD’s schedule, including making travel arrangements. Schedule appointments and read/respond to correspondence as agreed to by management. Provide information to managers, co-workers, customers, partners, vendors and prospects in a professional and disciplined manner.
Help manage charge/cash expenses, including generating expense reports and compiling all receipts in a timely fashion in accordance with approved T&E policies and procedures.
Maintain distribution lists, generate purchase orders and coordinate mass-emails.
Assist in relationship building and team closely with all staff to help facilitate communication in a timely, productive, and well organized manner.
Written and verbal communication on behalf of the MD (writing letters, answering phone calls, and serving as a representative when/where required).
Handle sensitive and confidential information with tact and diplomacy, using good judgment, discretion, and professionalism.
Offer suggestions for better organizational effectiveness and process efficiencies.
Support SAP events and strategic customer/prospect/partner/vendor/ meetings, as requested and approved by SAP Executive management.
Back up other senior executives as required as part of team member responsibility to other senior executives and their assistants.
Assist with all other administrative and personal duties as assigned.
Education And Qualifications / Skills And Competencies
Facilitate business by understanding internal processes; demonstrate resourcefulness in solving problems and gathering requested information.
Execute in a reliable, responsive, courteous, professional and proactive manner. Apply a customer service approach to all tasks.
Demonstrate consistent excellence in the areas of attention to detail, thoroughness and accuracy.
Exhibit excellent time management skills including the ability to prioritize and manage the flow of information.
Display and exercise professional judgment, discretion and decision-making skills.
Embrace best practice sharing, build virtual relationships and develop internal network and connectivity.
Display excellent interpersonal skills across diverse groups of people, with ability to interact effectively and professionally with individuals at all levels, including staff, Board and Executive Committee members, and other stakeholders.
Be a team player with a positive, can-do attitude who demonstrates patience and flexibility.
Possess ability to manage multiple tasks with shifting priorities and meet deadlines.
Strong written and verbal communication skills.
Manage a great deal of information, tasks, and relationships without getting overwhelmed.
Independent worker and thinker who also possess the ability to ask questions to better define projects.
Maturity and grace at managing complex relationships and interactions with diverse groups of people.
Tenure at SAP a plus; High School Diploma required, BA or equivalent is preferred.
Work Experience
Minimum of 6 years association/administrative experience with proven progression in positions held. Prior experience working directly with Senior level Executives preferred.
Proficiency with MS Office Applications: Outlook, Word, spreadsheets XLS, graphics PPT, databases); update and maintain internal systems (I.eCRM/ISP/EBP) as necessary
SAP’S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.If You Are Interested In Applying For Employment With SAP And Are In Need Of Accommodation Or Special Assistance To Navigate Our Website Or To Complete Your Application, Please Send An E-mail With Your Request To Recruiting Operations Team (AmericasSAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities.Additional Locations: Virtual – Kenya -
Area Manager Kenya
What you will do
Academy oversight – supervise and mentor Academy Managers to ensure that financial, operational, and instructional goals are met, and any/all academy issues are resolved in a timely manner; helps recruit staff as needed
Government and public relations – develop and maintain strong relationships with local government and community leaders to advocate for higher-quality education and promote Bridge
Customer relations – support the customer outreach and customer relations work of Academy Managers; engage with customers personally to stay tuned to the unique needs of each community; ensure that the academy delivers on the safe, conducive, and smart environment that parents expect
Financial sustainability – ensure that all academies in your geographic area are growing and able pay all staff salaries and vendors on time by ensuring all pupils fees are paid on time and academy spending is on budget; conduct audits on spending and processes as needed
Travel – commute between all of the academies in your area on a daily basis using public transport; depending on your area, you may be required to spend a significant amount of time away from home to meet the needs of academies
What you should have
Proven leadership experience managing a large-scale community organisation or business including a large sense of personal responsibility, a dynamic ability to manage and motivate field-based staff, and the ability to be stern when needed; Experience as an Academy Manager highly preferred
Prior success driving growth at a data-driven, customer-facing organisation
Proven resilience handing the realities of on-the-ground operational challenges and ability to thrive in a fast-paced environment with multiple demands
Strong familiarity of the communities Bridge International Academies are in; you have lived or worked in low-income communities for several years and are accustomed to how communities work
Past experience and passion for education, social equality, community development, or community organising; experience working with local governments preferred
Clear communication skills with impeccable written and spoken English and multiple local language skills (3+ languages preferred)
A desire to grow personally and professionally, including the ability to quickly learn and follow the policies of a multinational organisation; internal promotions are encouraged
6 Years Work Experience, Degree Holders Preferred
Geographic flexibility, willing to move with the requirements of the organisation -
Engineer, SC9 Lodwar
JOB PURPOSE
Specifically, the incumbent will be responsible for the following
KEY ACCOUNTABILITIES (not all-inclusive)
Contribute to the implementation of WFP policies, standards, norms and practices ensuring compliance with the wider WFP policies, procedures, guidelines and operations.
Provide engineering and project management services, apply best practices, standards and innovative technologies that comply with WFP standards and processes.
Undertake capacity gap needs assessment of the partners and organize capacity building programmes (workshops, training, exchange visits etc.) to address these gaps, especially focussed on small-scale irrigation and other rain water harvesting systems in Turkana County.
Support Turkana County government and WFP Cooperating Partners in designing quality projects that address the underlying causes of food insecurity.
Contribute towards analysis of the project proposals from the county to enable effective decision making on project technical feasibility.
Monitor the implementation of the projects through field visits and provide necessary technical support.
Collate data and contribute to preparation of accurate and timely reporting on outputs to facilitate informed decision-making and consistency of information presented to stakeholders including information for a database and website.
In liaison with the WFP Monitoring and Evaluation Unit, ensure the establishment and maintenance of a sound database.
Work closely with Head of Lodwar Office and Nairobi Rural Resilience team, provide technical guidance that support procurement of quality non-food items and ensure they are supplied to the communities for effective implementation of projects.
Participate in technical or design review, exchange of knowledge and experience keeping abreast of water harvesting technologies and engineering technologies in general, to facilitate implementation of innovative engineering solutions.
Support building of partnerships with other UN agencies, NGOs & Government to improve synergy and impact of the projects.
Prepare evidence-based recommendations on measures to improve facilities / infrastructures suitability to operational purpose, safety, and efficiency of structures and equipment including support in development of project guidance materials (e.g. manuals) on project implementation.
Support county government develop policies, strategies to guide food security programming.
Support the Head of Field Office and Nairobi team in organize field missions for donor/media/Senior WFP management and ensure that WFP staff, partners’ agencies and GoK staffs are informed on time and provide sufficient relevant information including inputs for donor briefs.
Represent WFP in meetings and conferences, that focus on livelihoods / resilience building at the County level
Review items accounting documents for Non-Food Items (NFI) from the partners to ensure completeness and accuracy before submitting to Nairobi.
Perform other related duties as required.
Purpose
Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
People
Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
Create an ‘I will’/’We will’ spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
Performance
Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
Partnership
Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
STANDARD MINIMUM QUALIFICATIONS
Bachelor’s Degree in the following fields; Irrigation Engineering, Water Engineering, or Agricultural Engineering, from recognized universities.
At least six years field experience in working at county level implementing and community based development projects
Competent in MS Word, Excel, and PowerPoint.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Understanding of community based participatory planning approaches
Ability to conduct capacity gaps needs assessments and design programmes to fill these gaps.
Experience in working in arid and semi-arid parts of Kenya
Familiarity with water harvesting technologies and pastoral livelihood approaches
Excellent communication skills – both written and oral in English and Kiswahili. Skills in workshop facilitation.
Strong organization and planning skills coupled with good interpersonal skills.
Good analytical skills; resourcefulness, initiative, maturity of judgment, tact, negotiating skills;
Ability to work in a team, and establish effective working relations with persons of different national and cultural backgrounds.
Ability to deal patiently and tactfully with people of different national and cultural backgrounds. -
National Program Manager – AfriScout Social Enterprise
Job Summary:
The AfriScout National Program Manager (PM) will work as part of a growing global team (US, Tanzania, Ethiopia, Kenya) that is enhancing the way pastoralists make migration decisions by providing relevant digital information. Project Concern International (PCI) is looking for someone who is passionate about field work, is very strong on planning and communication, and is excited about the opportunity to work on a social enterprise project that could have huge impact for some of the most marginalized populations in Kenya and across the continent. The Kenyan effort will be focused exclusively on product testing, launch, marketing and sales of the AfriScout mobile application. The PM will be responsible for all aspects of marketing, management and field execution, including customer education and adoption, stakeholder management with a broad range of partners, monitoring and evaluation, and quality assurance.
Key Duties & Responsibilities:
Oversee and manage program implementation of Bottom of Pyramid (BoP) social enterprise using a mobile phone application targeted to pastoral populations.
Lead, recruit and supervise a small staff of two outreach coordinators [customer service representatives], an accountant, and a driver, as well as support a cadre of part-time, field-based distributors/customer service providers.
Plan and support community mapping exercises and product orientations and workshops in 15 counties.
Lead the design and oversee the execution of robust, multi-channel Marketing plan.
Deploy an effective customer support management system.
Liaise with county and national government, Telcos, collaborating NGOs and other relevant actors.
Interface with our technology development and maintenance provider to address application related issues and consult on necessary fixes and refinements.
Participate in PCI’s innovation efforts and in teams on innovation initiatives
Other duties as assigned
Position Parameters/Special Responsibilities Required:
This position is based in Nairobi, Kenya with up to 50% time traveling to the various pastoral counties within the country where the application is relevant. Some international travel to the US and within the region may be required.
Required Experience
Master’s degree in business, marketing, or a relevant field.
Minimum of six years of experience leading social enterprise development activities, working in BoP markets in Kenyan rural areas; pastoral populations is a plus.
Comfortable working in a start-up environment
Strong organizational, time management, and problem-solving skills required.
Literacy in Microsoft Office and Windows applications (and corresponding Google equivalents: Sheets, Slides, and Docs); experience with mobile-based ICT is a plus.
Fluency in English and Kiswahili required; any other local languages are a plus.
Experience managing a budget and staff.
Strong local networks: experience and relationships working with players in the Kenya BoP markets and in telecommunications is highly desired.
Proven ability to motivate and inspire.
Flexibility and ability to transition across a variety of roles and settings – from the village to the board room.
Strong analytical and communication skills: ability to effectively synthesize data and prepare clear, compelling and high-quality reports and presentations.
Strong work ethic and willingness to work a nontraditional work schedule.
Balance: combining patience, empathy, and honesty with the assertiveness, clout and drive to see any job through to the end.
A passion for the mission and values of PCI.
Participate in PCI’s innovation efforts and in teams on innovation initiatives. -
Corporate Sales
Corporate Sales Job Key Responsibilities
Drive Treasury revenue through working closely with the Corporate, Institutional &Investment Banking
Divisions to coordinate Foreign Exchange Solutions
To actively market defined products offering I.e. Spot Fx, Forwards and Swaps to Corporate and Institutional clients.
Drive Segmented Sales &provide custom made solutions to specific clients §ors.
Telephone and physical customer calls to enable sales stimulation.
Organize and plan both prospective and courtesy calls to manage relationships.
Manage and ensure booking of forex transactions through the Bank’s core banking system.
To coordinate with other internal departments like Treasury back offices, Market Risk department, reconciliation on Forex issues.
Monitor trends and actively identify potential areas of revenue growth.
Relay any important information/news to relevant parties promptly to manage risk and maximize gains.
To maintain a high standard of customer service in order to increase Bank’s market shares vis-à-vis existing customers and enlarging the customer base.
Ensure compliance to internal and statutory requirements.
Qualifications for the Corporate Sales Job
Bachelor’s Degree in any Business related field.
Certified Foreign Exchange and Money Market Dealer (ACI).
Master’s Degree in Business related field will be an added advantage.
Minimum 6 years proven working experience in a large dealing room/ Treasury Function; 2 years of which must be in middle management level.
Comprehensive understanding of the forex business market, the corporate and Institutional sector and working knowledge of the Funds Transfers channels of a bank.
Thorough understanding of local and global market regulations applicable to foreign exchange.
Good understanding of various limits that apply to FX Trading and knowledge of risk management and its application to financial markets.
Knowledge of the end-to-end processes of Treasury products and services
Should have excellent high quality interpersonal, communication and negotiation skills with the ability to network and strong business relations.
Should be innovative in identifying develop and harnessing new and existing opportunities for hedging/trading to maximize business revenue.
Analytical skills and excellent flair for numbers. -
Senior Dealer – Corporate Sales
Key Responsibilities
Drive Treasury revenue through working closely with the Corporate, Institutional & Investment Banking Divisions to coordinate Foreign Exchange Solutions
To actively market defined products offering i.e. Spot Fx, Forwards and Swaps to Corporate and Institutional clients.
Drive Segmented Sales &provide custom made solutions to specific clients §ors.
Telephone and physical customer calls to enable sales stimulation.
Organize and plan both prospective and courtesy calls to manage relationships.
Manage and ensure booking of forex transactions through the Bank’s core banking system.
To coordinate with other internal departments like Treasury back offices, Market Risk department, reconciliation on Forex issues.
Monitor trends and actively identify potential areas of revenue growth.
Relay any important information/news to relevant parties promptly to manage risk and maximize gains.
To maintain a high standard of customer service in order to increase Bank’s market shares vis-à-vis existing customers and enlarging the customer base.
Ensure compliance to internal and statutory requirements.
The Person
For the above position, the successful applicant should have the following:
Bachelor’s Degree in any Business related field.
Certified Foreign Exchange and Money Market Dealer (ACI).
Master’s Degree in Business related field will be an added advantage.
Minimum 6 years proven working experience in a large dealing room/ Treasury Function; 2 years of which must be in middle management level.
Comprehensive understanding of the forex business market, the corporate and Institutional sector and working knowledge of the Funds Transfers channels of a bank.
Thorough understanding of local and global market regulations applicable to foreign exchange.
Good understanding of various limits that apply to FX Trading and knowledge of risk management and its application to financial markets.
Knowledge of the end-to-end processes of Treasury products and services
Should have excellent high quality interpersonal, communication and negotiation skills with the ability to network and strong business relations.
Should be innovative in identifying develop and harnessing new and existing opportunities for hedging/trading to maximize business revenue.
Analytical skills and excellent flair for numbers.
The above position is a demanding role which the Bank will provide a competitive package for the successful candidates. -
Human Resource Manager – School Human Resource Manager – Pharmaceuticals Industry Maintenance Officer Procurement Officer – School Audit Manager
Job Purpose: To provide a facilitative role in the process of attracting, developing and retaining a lean and highly skilled workforce so as to meet the current and emerging school needs.
The Human Resource Manager coordinates the Human Resource activities of the school in order to maximise the strategic use of all personnel.Key Responsibilities:
Develop and implement our client’s HR strategy in line with the institutions’ vision and strategic objectives.
Develop our client’s talent strategy in consultation and collaboration with key departments.
Undertake human resource planning to ensure that the institution is able to anticipate future needs and address current demands.
Ensure that our client develops a coaching and mentoring culture.
Serve as a link between management and employees by handling questions, interpreting policies and practices, administering contracts and helping resolve work-related problems.
Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Provide strategic input on various HR challenges including restructuring, organisational realignment, staff terminations and grievance/disciplinary matters based on best in class HR practices.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Plan, direct, supervise, and coordinate work activities of staff relating to employment, learning and development, compensation, and employee relations.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
Prepare and follow budgets for personnel operations.
Maintain records and compile regular statistical and analytical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Analyze training needs to design employee development programmes.
Conduct exit interviews to identify reasons for employee termination.
Allocate human resources, ensuring appropriate matches between personnel.
Key Performance Areas:
Personnel management
Contract management
Recruitment and selection
Performance management
Administration
Key Performance Measures:
Engagement score of between 75- 80%
Company personnel policies are adhered to
Staff are fully aware of HR procedures in the school
Reports are submitted on a regular basis
HR data is managed and easily retrievable
Staff files are updated
Terms of employee contracts are adhered to by both parties to the contract
Qualifications, Training and Experience:
Academic and professional qualifications
Bachelor’s degree in Human Resource Management
Higher Diploma in Human Resource Management or equivalent
Member of the Institute of Human Resource Management, Kenya
Technical knowledge, skills and competencies
Strategic Human resource management skills
Demonstrated ability to effectively use office automation tools (MS Office suite)
Strong organisational and planning skills
Excellent communication skills in both English/Kiswahili
Time management skills
Demonstrated high level of EQ and SQ
Commercial awareness – clear understanding of how human resource management supports strategic aspirations
Experience Required
6 years of relevant and progressive work experience, 2 of which should be in a supervisory role.
Experience in a service organisation will be an added advantage.
Personal Attributes
Ability to engage effectively with a diverse range of people in a professional, discreet and assertive manner
Undoubted integrity and professionalism
Self-motivated
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Manager Planning Workplace Design
Reporting to the Senior Manager- Property and Essential Services this role will undertake workplace design, plan and organize the Safaricom Office Space Requirements, policies, processes, procedures and SLAs compliance, Stakeholders Management, Supplier Performance evaluations, Budget and Design reporting including taking lead in space related projects.
Workplace Design Manager Responsibilities
Workplace designer and space planner;
Identification, locate, allocate, storage, secure and dispose assets;
Offer interior design and work place space advisory including branding, facade design, furniture layout, floor lay out and accessories planning;
Implement and execute work place space policy including bi-annual stakeholder reviews ;
Develop a property registry, database of space layouts for usable space, occupants, space provisions e.g. gym, crèche, meeting rooms, parking etc. ;
Develop a space management process and system in line with the space policy to allow users and stakeholders interact with the system;
Research and advise on space culture in line with company’s corporate and people culture;
Verify and analyse operational reports and use emerging trends to offer better services ;
Plan, coordinate and implement departmental and space projects;
Monitor monthly reports on vendor expenses and liaise internally with supply chain and Finance for timely payments and
Prepare weekly, monthly and annual reports.
Requirements for the Workplace Design Manager Job
Bachelor’s degree (B. A. or B. S.) in Interior Design or Architecture from an accredited College or University and
At least 6 years’ experience working in a similar position within interior design, interior fit out works, office furniture design, architectural drafting, or space planning fields and proficient with ArchiCad or AutoCAD,
Adobe Creative Suite (Photoshop, Illustrator, InDesign) and MS office software.
Technical and professional proficiency in applying design principles and processes and ability to organize workflow;
A good understanding of current trends in interior architecture;
A ‘Can Do’ attitude to drive results and get the job done on time and to the customers’ satisfaction;
Demonstrates flexibility and adaptability by being able to change course swiftly and purposefully when the needs of the business change;
Strong customer orientation and the ability to discover what is important to the customer (internal and external) and respond to it and
Applies Health& Safety policy, structures and systems to ensure the business delivers a safe working environment. -
Information Technology Manager Accountant Fiel Office Accountant Program Administration Officer Supplies Officer Field IT Officer
The Information Technology Manager is responsible for the smooth running of the organisations computer systems.
Qualifications
Bachelor’s degree in Information Technology or related field
6 years’ experience in Information Technology
Experience working with non-governmental organisations
Experience with computer networks, network administration and network installation
Skills and Attributes
Personal integrity and transparency
Excellent management & leadership skills
Great communication skills
Excellent customer/client satisfaction skills
Excellent analytical and problem solving skills
Ability to prioritise responsibilities under pressure and be self-motivated
Fluency in written and spoken English.
Job Responsibilities
Ensure security of data, network access and backup systems
Assess available internet service providers for internet speed and cost and contract with appropriate service provider
Provide application support including hardware/software installations
Perform routine maintenance of all network and server hardware
Configure and manage active user directory in the organisation
Configure, and deploy staff’s hardware, software and peripherals
Receives and logs requests for support from users and responds to the requests in a logical and prioritized manner
Assist in resolving problems and faults occurring in the operation of hardware and software
Provide guidance and advice to staff on policy issues related to IT equipment safety and maintain confidentiality and observe data protection guidelines of the organization
Ensure monitoring progress of requests for support and ensure users and other interested parties are kept informed
Ensure software licenses are in place for applications used
Ensure data is backed-up regularlyTrain other staff on IT functions to empower staff to handle basic support matters
Maintain a list of all deployed IT equipment by hostname/serial numbers and track which users they are deployed to and track any changes that occur
Continuous review and upgrade IT systems in line with organisation needs
And any other duties assigned
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