The position is in charge of branch operations and ensuring that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, client retention, service quality, debt management and expense control.
Duties for the Assistant Branch Manager Job
Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely
Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times
Set performance standards for the branch that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance
Promote a positive image for the company by ensuring quality service and professionally handling customer complaints.
Improve business for the company by maintaining good customer relations
Take charge of security matters at branch level and ensure compliance with set policies and procedures
Ensure compliance on cash and carry regulation/guidelines and make sure the company credit policy is not flouted and be held accountable for the compliance of this guideline
Prepare of monthly management report giving details of branch performance, business acquired and lost and feedback on market practices from customers for action or improvement
Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management
Analyse documents for the different classes of insurance to determine the degree of risk considering the underwriting factors for each particular class, determine and decline excessive risks
Ensure all risk assessments and decisions are made on acceptability and costing
Ensure business accepted is documented with agreed terms
Direct involvement in business follow ups for existing clients and making decisions on renewal terms to apply based on past performance
Maintain communication to agents, brokers, and other stakeholders to obtain further market information, quote rates, or explain the company’s underwriting policies
Ensure renewal notice letters are sent to clients and following up if the renewals were received by the client
Handle all human resource administrative issues of the branch staff regarding supervision and departmental requirement on staffing, appraisals, training, discipline and absence
Provide technical guidance to staff
Coordinating marketing drives and marketing activities for the branch and regularly submitting the periodic reports.
Participating in building and enhancing good public image through various public relations initiatives.
Validating all claims and ensuring that they are promptly communicated to the Claims Department and supporting documents submitted.
Leading and motivating the branch team to ensure achievement of branch objectives in alignment with company strategy
Assistant Branch Manager Job Requirements
A Bachelor’s Degree In Business Administration Or Equivalent
Acii / Aiik Qualification
6 Years’ Relevant Work Experience
Excellent Verbal And Written Communication
Competencies
Knowledge in Claims, Underwriting and pricing
Risk perception and assessment
Ability to lead and develop others
Ability to build relationships, innovative, analytical thinking and customer orientation.
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Job Experience: Experience of 6 years
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Assistant Branch Manager Assistant Legal Officer Assistant Underwriting Executive HR Executive
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Business Performance Head
Reporting to the Finance Director, the Head, Business Performance will be responsible for driving the annual and long-term Financial Modelling and Planning, providing strategic insights and commentaries on the financial performance, review of new business initiatives and feasibility studies, preparation of monthly reporting packs, financial forecasting, Monitor, report, analyse and advise on the resources allocation and prioritisation, competitor benchmarking and analysis, performance/adherence against financial plans throughout the business cycle.
Business Perfomance Head Job Responsibilities
Develop and implement processes for business planning, enterprise budgeting, enterprise performance monitoring and analysis, financial modelling and post investment review
Oversee the business planning and budgeting cycle, including budget development as well as periodic reviews with business unit wide reforecasting.
Lead the financial modelling activity for strategic business opportunities and initiatives using a range of modelling and scenario building tools, ensuring rigorous testing of assumptions and risks to aid high quality decision making by the business.
Together with the business unit leaders, undertake thorough strategic and tactical commercial analysis of business opportunities and threats
Draw reliable and timely financial and non-financial data and information together from a range of sources and provide thorough analysis, insights and options to enable the business to make sound decisions.
Design and deliver ad hoc performance reporting and analytics for a range of business requirements, with a focus on the key drivers of value in the enterprise.
Conduct post implementation reviews of all business initiatives, projects and investments
Building a performance management culture through implementation of robust budgets, metrics and corporate targets
Working with internal stakeholders to identify and define the operational information required to ensure successful performance
Leads the cost management initiatives
Daily Responsibilities
Daily performance reports
Leads the budgeting and forecasting processes
Supports businesses on strategic insights and commentaries on the financial performance
Production of monthly performance packs and ALCO packs
Leads the cost management initiatives and business case reviews
Qualifications for the Business Perfomance Head Job
A Bachelor of Commerce, Arts, Mathematics, Engineering or any other related business degree.
Professional qualification CPA-K/ ACCA
Masters Degree will be an added advantage
Minimum 6 years’ relevant experience with at least five (3) years management experience. -
Assistant Manager – Human Resources Medical Officer Interns Senior House Officer – Homa Bay
Overall Responsibility: Support Senior Assistant Manager-Human Resources to deliver the whole spectrum of training and development, performance measurement and review and human resource customer care management to Outreach Health Centers to deliver quality health care.
Qualifications / Requirements • Bachelor Degree in Human Resource Management. • Higher National Diploma in Human Resource Management /Organizational Development or Diploma in • Industrial Relations. • Over six years relevant work experience in similar position and organization. • Member of a recognized HR professional body • Strategic leadership and management skills • Complex problem solving and judgement and decision making skills. • Excellent communication and interpersonal skills. • Proficiency in MS Office packages.
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ESG Manager
As the successful ESG Manager you will be responsible for all environmental, sustainable and social activities across a number of energy projects at various stages.
Responsibilities:
• Interacting with clients and stakeholders on various projects.
• Being involved and part of all ESG processes, including report writing, supporting finance documents etc.
• Performing environmental and social impact assessments and creating engagement and monitoring plans.
• Working to IFC performance standards.
• Producing regular progress reports and contributing to policy development.
• Manage and co-ordinate a multinational team.
• Contributing to strategic ESG industry initiatives and consultations.
• Supporting the investment team and engaging with bank engineers/auditors to procure financing for projects.
Personal Requirements:
• International mobility: travel will be involved between 50%-75% of work time.
• Experience of living and working in Kenya. International experience in East and West Africa is also preferred.
• At least six years of experience in environmental and social work within the renewable energies sector.
• Understanding of the investment management industry and capital markets.
• Fluent English speaker. French is a bonus, but not required.
• Able to work independently and resiliently.
• Strong verbal and written communication skills.
• Degree in a relevant field.
Remuneration:
• Salary of 70-80,000 USD per annum, dependent on candidate profile. -
Monitoring & Evaluation Manager
Monitoring & Evaluation Manager Job Responsibilities
Contribute to program-level M&E planning and system development at program start-up. Facilitate indicator planning, design and negotiation with USAID on the M&E systems and development; define with the team, program indicators and targets for all program years, based on the USAID guidance of standard required and applicable indicators; where applicable and desirable, include Mercy Corps Alpha Indicators.
Lead the Activity in the design of the detailed M&E plan, including design of data collection tools and methodologies, M&E workflow, data flow, data integrity, data quality assurance, database design and protocols, secondary research to inform baseline assessments and measurement frameworks, and ensuring alignment with Mercy Corps and Industry standards.
Champion the inclusion of qualitative data collection and analysis for both direct and supplemental measurements of program performance. Train teams in appropriate methods for focus group discussion and key informant interviews and lead field-based qualitative data collection as needed.
In coordination with MEL team, drive the capacity building of program staff on design and M&E concepts through trainings and new hire orientation, including designing and delivering formal trainings. Design comprehensive orientation for all new staff.
Work closely with the Activity’s research partners to define and execute a research strategy including overseeing this partnership and its work.
Contribute to program visibility and advocacy work by assisting in dissemination of program research and learning information.
Coordinate closely and the Leader with Associate agency to ensure our activities and data are shared and synced up together and tell one cohesive story.
Requirements for the Monitoring & Evaluation Manager Job
A/S or equivalent experience in international development, economics, agricultural economics, statistics, bio-statistics, nutrition or other relevant subject with strong quantitative background, and at least six years of experience in progressively increasing M&E responsibility in international development projects. The candidate must have experience in leading the M&E of a large project.
Strong conceptual knowledge about theories of change, logic model, food and nutrition security indicators,
M&E plan, data quality assurance, data utilization, and gender integration into M&E.
Demonstrated experience and expertise in developing and operationalizing a comprehensive monitoring and evaluation plan.
Demonstrated expertise and experience in developing and operationalizing routine monitoring system designed to track both output and outcome indicators.
Strong quantitative background and demonstrated expertise in designing annual monitoring surveys including probabilistic sampling strategy and estimating sample size, developing appropriate weights, and analyze quantitative data.
Demonstrated expertise in designing qualitative studies, in-depth knowledge about qualitative sampling, and experienced in using interview and interactive tools to generate qualitative information and analysis.
Experienced in developing data quality assurance strategies, data management, and data visualization.
Demonstrated expertise and experience in data utilization strategies and can creatively think about active data sharing techniques.
Excellent oral and written communication skills in English and other language(s), as required. -
ICT Infrastructure Manager
The incumbent shall be responsible for the administration and technical support of the ICT infrastructure section including architectural design, implementations, security and maintenance. Effective management of the day to day operations of the ICT Infrastructure Team ensuring an effective, efficient and best value ICT service is provided.
Responsibilities for the ICT Infrastructure Manager Job
Oversees the planning and implementation of new systems and improvements to the supporting infrastructure; servers, operating systems, storage, networks (LAN, WAN & Internet) and communication systems for the group.
Develop business case(s), technical RFP’s, project plans, reports, other documentation for infrastructure projects and associated efforts and ensures effective implementation of procured ICT infrastructure systems.
Monitor ICT systems and business application platforms at all levels and implement action plans to improve the customer ICT experience to maintain high levels of customer satisfaction.
Oversees the administration and Implementation of network security appliances, logical and physical controls within the group infrastructure.
Implement, track and monitor ICT security controls (Firewall, Antivirus, network access permissions, and access control).
Risk management and mitigation (Root Cause Analysis, Escalations, and Recommendation).
Complies with, facilitates development and helps to enforce standard CIC Group Information Technology and
Information Security policies and operational procedures.
Ensure ICT infrastructure assets are secured, used and maintained responsibly
Liaise with service providers and enforce service level agreements to ensure agreed service level agreement requirements are met by the support technicians;
Advise and assist in the formulation, monitoring, review and prioritization of the ICT Infrastructure Strategy.
Coordinate and planning the monitoring and testing of the ICT Disaster Recovery plan.
Facilitate the development of the operational processes and procedures that cover all areas of the ICT
Infrastructure in line with ISO 27001 and ITIL standards.
Carry out performance appraisal, coaching and mentoring staff;
Resource allocation, staffing and leave approval;
Participate in planning and budgeting for the department and
Participate in various meeting and committees.
Qualifications for the ICT Infrastructure Manager Job
Bachelor’s degree in a related field
CCNA/ITIL/ PRINCE2 Project Management qualification
Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level
Experience in Netapp, VMware, Microsoft Exchange, Checkpoint, CISCO technologies will be an added advantage.
Skills and Attributes
Excellent communication and presentation skills
Good analytical skills and Problem solving skills
Excellent interpersonal skills
Leadership skills
Understanding of the working environment /competitors
Basic knowledge of regulations by AKI and IRA -
Financial Manager
The Financial Manager will be responsible for implementing the companies’ finance strategy, policies and processes. S/he will lead the finance team, support fundraising, conduct financial analysis, manage external relations and provide accurate, timely financial reports to all stakeholders. The Financial Manager manages the company budget and ensures that our financial risk management policy is upheld. S/he will be a key player in driving growth for the companies.
Specific responsibilities include:
Planning
Develop financial and tax strategies
Maintain the 5-year business plan and annual budget
Develop performance measures that support the company’s strategic direction
Operations
Maintain in-depth relations with all members of the management team
Manage and motivate the Finance team
Oversee the financial operations of subsidiary companies and foreign operations
Oversee the company’s transaction processing systems
Implement operational best practices
Financial Reporting
Produce timely and accurate financial reports
Oversee the issuance of financial information
Report financial results to the executive management team and the supervisory board
Treasury Management
Monitor cash balances and cash forecasts
Support debt and equity financing
Partnerships & External Relationships
Participate in conference calls with the investment community
Maintain relationships with local and international lenders
Represent the company with investment advisers and investors
Qualifications and competencies
Bachelor degree specializing in Finance or Accounting CPA
At least 6+ years of progressively responsible financial experience for a fast growing consumer retail or financial institution, preferably in East Africa
Strong leadership and management skills
Proven financial and treasury management skills
Excellent interpersonal skills with the ability to work well in a team
Demonstrable experience in leading organizations to profitability
High command in operating and implementing functionality for enterprise-level accounting systems
High level of oral and written communication skills
Fluency in English
Compensation and benefits
Salary and benefits are competitive, commensurate with experience. -
Sales Manager HR Strategy Officer ICT Technician
Sales Manager Job Responsibilities
The Sales Strategic Plan: – To act as the driving force behind the development and implementation of the Sales Strategy, working with the team to deliver on the marketing and customer relationship objectives of the business.
Drive the Company Annual Turn-Over Target of Kshs. 2 Billion Per Annum
Overall management of all strategic and operational marketing and new business activities
Developing and implementing sales & marketing plans, customer campaign awareness and support business strategy, goals and objectives.
Sales targets, customer revenue, tracking sales results and profitability of all channels and customer retention.
Working closely with the Product Managers to ensure that the activities of the Sales teams are integrated with the individual sales team members including, but not limited to, opportunity development and campaign planning.
Working closely with the Product Managers to maximize cross selling opportunities at every customer touch point throughout the customer journey and to integrate new business sales and service process with CRM activity to optimize the customer experience and maximize return.
Plan and deliver revenue generating and profile raising events that support new sales and renewals.
Develop and manage the contact strategy to best develop leads from new and existing customers.
Work with the Chief Operations Officer to ensure that there is a defined process for the Sales teams to be well briefed on current projects or issues with customers.
To set and manage targets across all customer relationship activity.
To monitor and measure marketing activities to ensure return on investment.
To be responsible for the overall management, development and assessment of the entire Sales & Marketing and Product Management teams for the achievement of volume and profit objectives across the business in line with the agreed annual budgets for each division.
To work with the HR department to ensure that pay plans and objectives are set and performance appraisals are conducted for each member of the team, ensuring that all have the appropriate skill set to achieve their objectives and are competent in their roles.
To be responsible for assessing training needs and ensuring that the relevant level of training, development and coaching is available to all team members, that training needs are met, aiming to improve both individual and organizational effectiveness and that everyone is encouraged and supported in their professional development, giving employees the best opportunities to develop their abilities and careers within the group
Qualifications for the Sales Manager Job
Degree level education in Business Management/ Sales and Marketing/ Information Technology and an equivalent of at least 6 years work experience in a similar position.
Relevant Technical certifications, CIM or equivalent qualification at an advanced level
Demonstrate extensive Sales and Business Development experience of a similar nature in a highly competitive environment.
Previous experience within the IT industry.
Well-developed understanding of marketing and sales strategy and implementation.
Proven experience of developing and managing extensive CRM programmes and data driven marketing
Proven strategic aptitude and ability.
Previous experience within a fast paced environment vital.
Experience of brand building and brand development
Demonstration of delivering ROI and strong leadership skills are a prerequisite.
Ability to evaluate and drive change across the business to translate business requirements into actionable plans and strategies
Commercial experience of customer data analytics and modelling
Excellent IT skills
Competencies Required
Tenacious, highly energized and motivated, high level of commitment and passionate about achieving levels of excellence
Results driven with good business judgement – Good commercial understanding and mindset
Ability to work under pressure, in a target driven environment
Strong People management skills with previous team management experience being essential and the ability to motivate others to deliver
Strong project management skills.
Ability to build strong relationships relevant to the development of the company’s profile and business
Excellent communication skills, consultative approach and able to influence others to support objectives
Solution orientated with a positive, can-do attitude
Articulate and focused.
Able to work collaboratively with others to provide a high quality service
To ensure a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times
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Talent Acquisition Manager Recruiting Associate
About this Role
Komaza is planning to double our team over the next twelve months, and likely grow four-fold in the next three years. As Talent Acquisition Manager, your highest priority is to develop and manage the recruitment strategies, and build the systems and team, to recruit top talent from within Kenya and around the world. The Talent Acquisition Manager will also support the expansion of the senior leadership team, and continuously improve and manage the recruitment strategies and pipeline for our Fellowship Program.
Responsibilities
Create systems and tools along recruitment pipeline to effectively and efficiently evaluate applicants for technical and cultural fit.
Develop recruiting strategies, networks and channels to source and attract the best candidates for each role.
Understand hiring needs of departments across the company, and work closely with Directors to fill capacity gaps.
Optimize use of JobVite application tracking system to efficiently manage workflows across the recruiting team and hiring managers.
Hire recruiting team and build capacity to implement recruiting systems across departments and levels.
Qualifications
6+ years of work experience, ideally with extensive experience building systems and recruiting at the junior, mid- and senior level for fast-growth startups in a developing country; MBA is preferred.
Proven experience working in high-performing teams, especially in dynamic, data-driven environments, tackling a diverse number of challenges.
Self-starter, highly-driven individual who will take ownership from the get-go and proactively look for opportunities for improvement. A well-organized, detailed doer who will set targets, engage others, and do whatever it takes to multi-task dozens of such projects, consistently executing to a high level of quality.
Excellent oral and written communication skills, with experience or strong natural aptitude for developing compelling communication materials, and ability to tailor content and tone to diverse audiences and individual styles.
Passion and perseverance for finding the perfect people for our hiring needs.
You’re also
High energy and enthusiasm
Flexible and self-motivated with the drive to do whatever necessary to get the job done
Comfort working in a company that acts and feels a lot like a startup (dynamic, unstructured, and frequently changing), while at the same time has global reach and ambitious international expansion plans
Self-directed and intellectually curious – you know how and when to seek feedback in the pursuit of continuous improvement
Growth-obsessed with a strong desire for personal development
A collaborative problem solver who seeks the opinions of other teammates and departments in the development of creative and sustainable systems
Expectations
This role is based at Komaza’s HQ in Kilifi, Kenya.. This role offers competitive salary and benefits commensurate with experience, and can evolve and grow with strong performance.
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