Are you a rock star salesperson who is energized by beating targets? Are you motivated by spending more time in the field than in an office? Are you searching for a career (not a job!) that brings you personal and professional satisfaction that provides an opportunity to mentor, manage and grow a team?
The Regional Sales Manager will be based in the Nairobi office with extensive field travel, reporting to the Director of Sales & Marketing. They will expand the current sales team and be responsible for helping to set and deliver on sales targets.
This role will help SunCulture grow their current markets and expand into new regions. A great opportunity for someone ambitious to grow with a rapidly expanding company and make a difference in the lives of farmers across East Africa. Developing and mentoring the growing sales team will be a key part of this opportunity. The Sales Manager and team will, through their own the ground work, provide market intelligence that will help SunCulture plan and execute the strategic direction of their national sales team over the next 2 – 5 years.
Detailed responsibilities:
Strategy: Establishing sales objectives by forecasting and developing annual and monthly sales quotas; projecting expected sales volume and profit for existing and new products
Sales: Exceeding sales targets by directing their team & leveraging marketing efforts
Recruiting: Maintaining national sales staff by recruiting, selecting, orienting, and training employees
Leadership: Growing and developing a committed team of young sales reps
Growth: Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
Customer Relations: Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs
Market Awareness: Identifying new opportunities and market shifts while being fully aware of new products and competition status
Reporting: Reporting weekly on achievements and challenges
Does this sound like you?
6-8 years of full cycle consultative sales experience: You have experience selling high ticket items, preferably in the context of agriculture. You are well versed in New lead generation, B2C Sales, business development and relationship management in a rural setting
A strategic sales planner: you are able to define the strategic direction of the sales team and drive the company’s approach to distribution
A dedicated team leader: You enjoy mentoring and coaching your team to achieve mutual goals. You are able to bring out the best in your team and are motivated by helping people grow.
An on the ground doer: You are ready to roll up your sleeves and connect with your customers in their backyards. You don’t let perfect get in the way of good and believe in making a difference in the lives of your customers
Job Experience: Experience of 6 – 8 years
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Regional Sales Manager
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Technical Specialist
Opportunity
Abt Associates seeks a qualified Technical Specialist 11 – AIRS Kenya Monitoring and Evaluation Manager to support the International Health Division in Kenya.
The USAID-funded PMI AIRS (Africa Indoor Residual Spraying 2) Project supports the President’s Malaria Initiative (PMI), as well as USAID Missions and Bureaus with malaria programs outside the PMI focus countries, in planning and implementing IRS programs with the overall goal of reducing the burden of malaria in Africa by enhancing USAID’s ability to implement IRS programs on the ground through cost-effective commodities procurement and logistics systems, access to technical expertise, and implementation of IRS in countries affected by malaria.
Under the supervision of the Chief of Party, the Technical Specialist 11 / Monitoring & Evaluation (M&E) Manager focuses on surveillance and information management, monitoring programmatic IRS delivery, and evaluating associated epidemiological, entomological, and environmental impact in targeted communities.
Key Roles and Responsibilities
Lead the needs assessments and baseline surveys/data collection process prior to IRS campaigns.
Lead establishment of routine M&E systems to support tracking of IRS program activities, progress, and performance.
Improve programmatic monitoring efforts through managing the data collection of routine spray activities from county-based spray teams and reporting the data for internal and client use.
Design, review and test M&E tools for reporting formats and data collection.
Ensure appropriate skills are maintained with the national and county IRS staff through focused trainings for continued maintenance of the established M&E tracking systems.
Track and report data on all project indicators to the Abt Home Office, PMI/Kenya and PMI/Washington. This includes regular updating of the project’s official Monitoring and Evaluation Plan.
Prepare performance monitoring plans, including developing and defining program indicators and sources of data, as well as annual reports and other project documents.
Conduct periodic internal Data Quality Assessments and prepare the project for possible external Data Quality Audits to ensure validity, integrity, precision, reliability and timeliness of all performance data, identifying gaps and suggesting corrective actions on time.
The position requires frequent travel to IRS implementing counties and field sites for routine monitoring, program supervision, and support.
Preferred Skill / Prerequisites
Masters Degree in a relevant social science field, such as Public Health/Environmental health, Community Health, or Statistics.
At least six (6) years of relevant professional experience in program monitoring and evaluation and in research, with previous IRS or other malaria program experience desirable.
Experience in MS Access, GIS applications; and GPS measurement data collection desirable.
Experience and familiarity with USAID program monitoring and evaluation, and performance monitoring.
Strong analytic and quantitative database management skills, budgeting and report writing.
English language fluency.
Minimum Qualifications
(8+) years of experience and a master degree OR the equivalent combination of education and experience. -
Customer Service Center Manager Senior Relationship Manager – SME Banking
Are you a seasoned customer-centric professional with a bias for handling & resolving customer complaints & issues with a keen eye for making customers happy & enhancing customer experience? Are you interested at being part of a team focused towards transforming the real estate-student accommodation market in Kenya and beyond the East African region? If so, then this is the job you’re looking out for.
Purpose Statement of the Position
The jobholder will be responsible for delivering an excellent customer experience throughout the life cycle of the student from the check in day to check out day. The Customer Service Center Manager is expected to devise & execute strategies to enable the organization to deliver its brand promise to its customers; creating an awesome living experience at all the properties. The Customer Service Center Manager will be expected to create processes, systems & people capabilities to increase the tenure of customers (students) at all properties & manage profitability of the property as per the business plan.
ResponsibilitiesResponsible for management of inbound and outbound calling processes, Email communications driven through system
Coordinating smooth day to day running and operations of the Call Centre including setting of objectives for the centre’s daily operations, floor management and shift management for the team
Undertaking performance management and KPI setting for the Call Centre team;
Should be able to set up automated response systems, deploy call center monitoring systems, CRM linkage of IVR, call center agent level requirements of hardware for ensuring professional contact centre experience to customers.
Shall be a transition manager identifying repetitive and transactional processes within the organization and delivering them efficiently through the internal contact center
Is responsible to understand requirements from head customer acquisition sales and property operations and convert them into transactions which shall be delivered through a team of executives through inbound and outbound calls and email sending/receiving
Providing advisory to management based on the Call Centre’s statistics, sales rates, costs, customer metrics and feedback from customers as well as the CRM system to aid in setting business objectives;
High process and systems thinking to create standardization of activities and monitor performance across agents driving productivity and efficiencies
Shall be in-charge of customer lead management process with targets on conversion of leads generated through social media, inbound enquiries and through on ground sales people
Run campaigns in line with sales and marketing head through emails and calling
Coordinate with Property operations head to enable transactions throughout the life cycle of the customers including but not limited to debt collection reminder calls, maintenance ticket management and closure, handling customer queries and complaints with proper and appropriate resolution
Team development including training, coaching and mentorship on calls and email etiquette as well as acceptable service standards and in line with brand values
Ensures adherence to systems and processes for timely and accurate reporting of various operational and financial MIS through system
Overseeing end to end customer experience including customer management, advisory as well as customer surveys through all customer touch points;
Managing content and script creation for all customer touch points as well as social media platforms in collaboration with the marketing team;
Establish and maintain a customer centric culture among the team;
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Work in close coordination with IT team to further automate the transactionsQualifications
Bachelor’s/Master’s degree with 6-8 years in managing Contact Centre operations in any related sector (banking, insurance, telecom, Ecommerce), which involves high volume transactions
Preference with someone who has been part of setting up contact center operations for any industry
Working Knowledge of any ERP/CRM, system used to manage operations
Energetic, motivated, and detail oriented
Good communication skills
People Management Skills
Good financial acumen. Added finance qualification would be an advantage.
Self-starter with a good business sense
Creative and proactive approach towards challenges
Ability to influence and build relationships at all levels especially with external customers
Independent, resourceful and possess high drive to excelgo to method of application »
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New Business Sales
Job description
Role ResponsibilitiesDrive all new customer acquisition
Deliver growth in current customers through incremental sales of all Refinitiv products and services
Ability to manage significant deal volume and grow pipeline
Develop and execute strategic account plans, including for targeting prioritized opportunities
Respond to inbound lead generation, and leverages social selling techniques for outbound generation
Leverage knowledge of industry to establish credibility with current and prospective customers
Provide timely and accurate sales forecasts and reports to inform management’s strategic decision-making, and to reflect appropriate management of the territory and sales pipeline
Collaborate with Account Managers, Proposition Sales, and internal stakeholders to win deals
Hand-over accounts to Account Management for nurture post-salesQualifications And Experience Required
6 – 8 years sales experience, with a consistent track record of selling into financial services industry
Prior work experience and in depth knowledge in relevant specialization
Structured methodical and hands-on approach to managing their business
Strong, communication skills with a ‘flexible professional attitude’
Comfortable communicating at all levels in an organization
Ability to interact with customers in a consultative, face-to-face selling environment in a way that builds value for the customer and facilitates opportunities for future sales
Displays a deep understanding of our customers, applies knowledge of business and market dynamics to provide value-add solutions and services
Ability to work effectively in a fast-paced, rapidly evolving and expanding product sales environment
Strategic thinking skills; demonstrated ability to plan and execute sales strategies
Able to travel to customer locationsThe Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. -
Demand Creation and Advocacy Advisor
Description
IntraHealth seeks a Demand Creation and Advocacy Advisor for an upcoming Global USAID HIV/AIDS bid, Meeting Targets and Maintaining Epidemic Control (TMEC). The purpose of TMEC is to achieve and maintain epidemic control through strategic technical assistance (TA) to improve HIV case finding, treatment, and prevention programming in PEPFAR-supported countries. The Demand Creation and Advocacy Advisor is responsible for developing TMEC’s approach to and providing technical guidance for creating demand and advocating for high quality, accessible and relevant HIV/IADS services for key populations, with a particular focus on addressing stigma and discrimination of KPs and other structural barriers that prevent this population from accessing and receiving HIV/AIDS services. This position will report to the Team Lead for epidemic control for Key Populations and work closely with the KP Service Delivery Advisor. Travel up to 40% time is expected.
ESSENTIAL FUNCTIONSDevelop a community mobilization strategy for TMEC to address stigma and discrimination of KPs at individual, community, facility and policy levels, with a focus on service providers and law enforcement, that draws from existing S&D strategies and stigma indexes.
Ensure that capacity of TMEC staff and consultants is built in the use and implementation of community mobilization, advocacy, stigma and discrimination tools and activities.
Develop and implement trainings and other learning strategies to build capacity of health workers and law enforcement personnel on KPs needs, rights and their role in ensuring access to HIV/AIDS services, treatment adherence and safety of KPs.
Provide technical assistance and guidance on building capacity within KP networks on mobilization and advocacy efforts to increase up take of HIV/AIDS prevention, care and treatment services, including PrEP, and to address gender-based violence.
Provide technical assistance and guidance to KP communities on ways in which TMEC supported countries have the political will to support service improvements in service delivery.
Work closely with the KP Service Delivery Advisor to ensure that KP data is collected and that networks and CSOs have the capacity to access, analyze and apply data to inform program design and management, improve service coverage and quality and advocate for national policies that protect and support KPs use of services.
Assist with recruiting and supervising a range of consultants to undertake specific scopes of work related to S&D, demand creation and advocacy.Contribute to identification and documentation of promising practices and success stories that will contribute to the body of knowledge in the provision of KP friendly HIV/AIDS service.
EDUCATION/EXPERIENCE REQUIREMENTS
A Master’s degree in Public or Community Health, Social Science, Community Development or related degree.
6 – 8 years’ experience in implementing community HIV/AIDS programs, including some experience working with key populations
Knowledge of the structural barriers that contribute to stigma and discrimination of key populations within an HIV/AIDS context
Experience building capacity of community members, health workers, and/or law enforcement in stigma and discrimination prevention at individual and organizational levels is preferred.
Experience in using data for decision making and planning.
Excellent written and verbal communication or interpersonal skills is a must.
Good analytical skills and ability to support a cross section of frontline health and community workers
Ability to work as an effective team member in a complex and fast paced environment.
Demonstrated ability to effectively lead teams.
Availability to travel up to 40% time
Strong verbal and written English language skills with experience in report writing and presentations to large and diverse stakeholders.
Computer literacy in Word, Excel, Power Point. Experience with social media as a tool for advocacy and community building is desirable.APPLICATION DEADLINE: DECEMBER 5, 2018
Why join IntraHealth?
At IntraHealth, we are a global team of creative, committed humanitarians on a mission. We are advocates, technologists, health workers, and communicators. Program officers, finance experts, and technical leaders. We are passionate and diverse. And we’re united in our belief that everyone everywhere should have the health care they need to thrive. That’s why we work every day to improve the performance of health workers around the world and strengthen the systems in which they work.
For almost 40 years in over 100 countries, IntraHealth has partnered with local communities to make sure health workers are present where they’re needed most, ready to do the job, connected to the technology they need, and safe to do their very best work.
Our programs are designed with a deep understanding of and appreciation for the context of human rights, gender equality and discrimination, economic empowerment, and changing populations. And the longstanding relationships we’ve built with government agencies, private-sector partners, and members of civil society make our efforts stronger and more effective.
Join us and together we can make lasting changes in global health—for all of us.
Summary of Benefits
IntraHealth International, Inc. is a great place to work and prides itself on its comprehensive benefits package. We offer competitive salaries and a dynamic inclusive work environment which supports health workers so they can improve the lives of people throughout the world.
IntraHealth International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law, and requires affirmative action to ensure equality of opportunity in all aspects of employment. This is also to include inquiry about, disclosing, or discussing their compensation or the compensation of other applicants or employees. -
AVP – Marketing & Communication
Job description
Looking for a Marketing & Communications Manager with 6-8 years of experience in the area. The individual should have direct experience in building a brand communication strategy and execution. From overseeing design to strategising media spends, the role would be perfect for anyone who is passionate about nurturing brands and being part of the brand journey. The role will involve working on local as well as international marketing strategies for various brands across technology, entertainment, e-commerce, etc thus, travel flexibility is important. -
Territory People and Organizational Development Lead AME
Job description
Purpose
Align the local territory business needs with the global POD strategy, and securing effective execution through BPs and third party vendors
AccountabilitiesWork with the global POD LT to develop the Territory POD agenda – contributing local insight and context
Provide leadership in developing and delivering a globally aligned POD plan for the Territory / Country cluster
Lead the design and secure high quality delivery of POD interventions for the Territory / Country Cluster
Provide consultancy and expert input to HRBP’s, business leaders and line managers
Work closely with HRBP´s and internal clients to close performance gaps and create new capabilities through effectivelyleveraging POD practices
Support the implementation of globally aligned people processes and platforms
Work closely with the global POD team to ensure consistency and continuous improvement of POD policies, platforms, practices and standard
Evaluate results after implementation using specific functional KPI´s
Ensure an excellent level of service and conformity with global standards when managing third parties (in collaboration with HR Services)Qualifications
Experience / Previous jobs required for the job6-8 years years experience in a HR related field,
At least 3 years previous experience in HR consultancy, HR management or as HR expert required Experience in a multinational / international environment
Experience in developing and/or managing people plaforms / processes
Some years of project management experience Track record of delivering POD interventions, generalist HR or business partneringCritical knowledge and education required for the job
Strong consulting and coaching skills
Strong conceptual skills combined with an implementation mind set
Strong organizational and project management skills
Strong communication skills
Strong customer focus
Able to build internal and external relationship quickly
Able to quickly learn and apply new knowledge and skills
Fluent in English
Very professional, customer-oriented and proactive ways of working; anticipating customer needs
Support developing the strategic Global POD practices
Effectively identify,in consultation with senior leaders, the scope and direction of leadership strategy and programmatic offerings
Prioritize and align actions and ensure appropriate support and resourcesExperiences to be gained in the job
Gain commitment of key reports and stakeholders in a compelling way
Employee may, as part of his/her role and maybe through multifunctional teams, participate in the creation and design of innovative solutions.
In this context, Employee may contribute to inventions, designs, other work product, including know-how, copyrights, software, innovations, solutions, and other intellectual assets. -
Credit Controller
Job Description
Duties
Direct the credit management functions of the company.
Overseeing the effective collection of company debts.
Manage relationships with the clients in order to reduce exposure to potential bad debt.
Implement and maintain a set of comprehensive Credit Risk Policies and Procedures.
Prepare weekly cash forecasts including customer collections.
Follow-up of debts by telephone and email and reducing debtor days.
Liaising with sales and accounts teams to resolve any credit queries
Making sure that major accounts work as agreed to cash flow cycle
Prepare and present (daily, weekly, monthly) reports and account reconciliation
Investigate old credit queries and resolve issues relating to outstanding invoices.
Working to and with strict monthly and annual collection targets.Requirements
A Bachelors Degree in finance / or Accounts related discipline, credit control certification will be an added advantage.
Mature person ,6 – 8 Years experience of working in credit control
Must be an individual driven by results and is target driven.
Excellent excel skills and good systems knowledge.