Jobs Kenya

Job Experience: Experience of 6 – 8 years

  • Corporate Affairs & Sustainability Manager

    Corporate Affairs & Sustainability Manager

    The succesful candidate will handle several key areas:
    Corporate Affairs:

    To oversee and manage the development and implementation of internal and external communications strategies, in order to foster a positive image of the company.
    To work with the global and regional communications structures to implement the Group’s communications strategies in the East & Central Africa Area markets, and inter-alia, where relevant, to ensure alignment with the Group in the management of local communications strategies.
    To provide communications advice and both strategic and operational communications support to all legal and external affairs entities, other business functions and key project teams.
    Analyse and interpret information relating to activities, issues and events potentially impacting upon the business. Manage any remedial actions required to ensure the reputation of the company is not adversely affected.

    Sustainability:

    To oversee and manage the development and implementation of the company’s sustainability strategies to benefit society, build positive stakeholder relationships, whilst strengthening the company’s value chain and value proposition.
    Ensure that our sustainability actions result in the company being regarded as responsible and being compliant with all relevant laws, codes and practices associated with this area of activity.
    Ensure the company’s Transforming Tobacco objectives, are achieved using sustainable, “whole of business approaches”, working with all relevant functions in the company.
    Deliver a Corporate Social Investment (CSI) strategy that is aligned to the BAT Group’s focus areas for its markets, underpinned by real community needs and sustainable business actions.
    Analyse and interpret information relating to activities, issues and events potentially impacting upon the business. Manage any remedial actions required to ensure the reputation of the company is not adversely affected.
    Network internally and externally to ensure that the company gains from experiences, maintains a visible and high profile and is recognised as “best-in-class” in the areas of Corporate Affairs and Sustainability.
    Manage external agencies to deliver great work and in-line with requirements set out by the company.

    Media Relations:

    Ensure that the media relations strategies in the market effectively support the corporate goal of reassuring stakeholders that the company is meeting its commercial objectives in a manner consistent with reasonable public expectations of a responsible tobacco company
    Perform an effective media spokesperson role; speaking about all aspects of the business with a similar fluency as the Senior Manager, Government Affairs.
    Raise the company’s familiarity and favourability ratings among key journalists, ensuring that the company is seen by journalists as the preferred source of reliable information on tobacco issues. Ensure key designates are briefed, equipped and trained to perform as spokespeople to highest standards. Manage analytical evaluation of media coverage to measure progress against the media coverage indicator dashboard.

    Internal Communications:

    Provide strategic direction and focus on internal and external communications programmes and platforms, in realising business objectives.
    Crises and Issues Communications Management
    Manage business continuity and crisis communications, representing LEX on the Risk Management Committee and Business Recovery Control Team.
    Participate in the development of crises and issues preparedness, protocols and systems, and in the management of simulation exercises to ensure that the company is fully prepared to handle adverse situations, and that spokespeople are fully trained.
    Provide the senior management team with appropriate, strategic communications advice during the management of issues & crises.

    Corporate Brand:

    Ensure that the enhancement, articulation and governance of the corporate brand as well as all brand building executions, internal and external, adhere to the corporate brand guidelines and values, thus reinforcing the company’s desired positioning as a responsible tobacco company amongst the key stakeholders.
    Corporate events (internal and external)
    Provide strategic direction and focus in the management and execution of all corporate events in line with the stakeholder management strategy, corporate brand and reputation initiatives.

    Other:

    Contribute to communications skills development for the LEX function via participation and hosting of courses, workshops and the production and global dissemination of Best Practice resources.
    To participate in the development of communication strategies and plans, in conjunction with the Senior Manager, Government Affairs.
    To ensure that there are, in place, awareness and education programmes for all levels of staff to ensure that they fully understand, and have access to, the company’s views on regulatory, compliance matters and media protocol.

    Corporate Social Investment (CSI):

    To develop and periodically review, our CSI strategy to ensure we promote and demonstrate the company’s corporate social responsibility, which delivers against reasonable stakeholder expectations.
    To work with cross functional teams to develop and implement industry related CSI programmes and projects that support the achievement of sensible regulation and positive reputation,

    People Results:

    To ensure all LEX members understand and support the overall strategies to be carried out in terms of Corporate Affairs and Sustainability.
    Engage with the other functions to ensure that internal and external communications and sustainability initiatives are carried out timely and effectively. Encourage cross-functional teamwork to enable business integration and delivery of the tasks.
    To effectively guide ECALT and relevant Committees in all reporting processes necessary for compliance and to ensure global best practice.
    To motivate all employees through the communication of the importance of corporate affairs and sustainability initiatives within the organisation.
    To ensure a complete understanding of stakeholder needs in coordinating the design and implementation of all Corporate Affairs and Sustainability initiatives with particular emphasis on the Corporate Brand, Reputation Management and Sustainability.
    To build trust and network effectively with internal and external stakeholders so as to motivate buy-in and support for all Corporate Affairs and Sustainability projects thereby improving our corporate reputation.
    To share knowledge and learning across BAT by active participation in global, regional and local Corporate Affairs and Sustainability projects.

    Knowledge, Skills and Experience:

    Degree in communications or international relations
    6 – 8 years’ experience in a consultancy or in-house function in the areas of Corporate Affairs and Sustainability, including spokesperson experience.
    Experience in project management
    Extensive business experience in a FMCG environment (added advantage)
    Demonstrate the ability to build strong relationships with priority stakeholders.
    Strong management and leadership qualities; able to advise and counsel peers and senior management on sustainability, communications and regulatory issues and reputation management; applying strong strategic and analytical skills.
    Exceptional written and verbal communications are essential.

  • Customer Service Center Manager Senior Relationship Manager – SME Banking

    Customer Service Center Manager Senior Relationship Manager – SME Banking

    Are you a seasoned customer-centric professional with a bias for handling & resolving customer complaints & issues with a keen eye for making customers happy & enhancing customer experience? Are you interested at being part of a team focused towards transforming the real estate-student accommodation market in Kenya and beyond the East African region? If so, then this is the job you’re looking out for.
    Purpose Statement of the Position
    The jobholder will be responsible for delivering an excellent customer experience throughout the life cycle of the student from the check in day to check out day. The Customer Service Center Manager is expected to devise & execute strategies to enable the organization to deliver its brand promise to its customers; creating an awesome living experience at all the properties. The Customer Service Center Manager will be expected to create processes, systems & people capabilities to increase the tenure of customers (students) at all properties & manage profitability of the property as per the business plan.
    Responsibilities

    Responsible for management of inbound and outbound calling processes, Email communications driven through system
    Coordinating smooth day to day running and operations of the Call Centre including setting of objectives for the centre’s daily operations, floor management and shift management for the team
    Undertaking performance management and KPI setting for the Call Centre team;
    Should be able to set up automated response systems, deploy call center monitoring systems, CRM linkage of IVR, call center agent level requirements of hardware for ensuring professional contact centre experience to customers.
    Shall be a transition manager identifying repetitive and transactional processes within the organization and delivering them efficiently through the internal contact center
    Is responsible to understand requirements from head customer acquisition sales and property operations and convert them into transactions which shall be delivered through a team of executives through inbound and outbound calls and email sending/receiving
    Providing advisory to management based on the Call Centre’s statistics, sales rates, costs, customer metrics and feedback from customers as well as the CRM system to aid in setting business objectives;
    High process and systems thinking to create standardization of activities and monitor performance across agents driving productivity and efficiencies
    Shall be in-charge of customer lead management process with targets on conversion of leads generated through social media, inbound enquiries and through on ground sales people
    Run campaigns in line with sales and marketing head through emails and calling
    Coordinate with Property operations head to enable transactions throughout the life cycle of the customers including but not limited to debt collection reminder calls, maintenance ticket management and closure, handling customer queries and complaints with proper and appropriate resolution
    Team development including training, coaching and mentorship on calls and email etiquette as well as acceptable service standards and in line with brand values
    Ensures adherence to systems and processes for timely and accurate reporting of various operational and financial MIS through system
    Overseeing end to end customer experience including customer management, advisory as well as customer surveys through all customer touch points;
    Managing content and script creation for all customer touch points as well as social media platforms in collaboration with the marketing team;
    Establish and maintain a customer centric culture among the team;
    Develop and implement operational policies and procedures in collaboration with other key stakeholders.
    Work in close coordination with IT team to further automate the transactions

    Qualifications

    Bachelor’s/Master’s degree with 6-8 years in managing Contact Centre operations in any related sector (banking, insurance, telecom, Ecommerce), which involves high volume transactions
    Preference with someone who has been part of setting up contact center operations for any industry
    Working Knowledge of any ERP/CRM, system used to manage operations
    Energetic, motivated, and detail oriented
    Good communication skills
    People Management Skills
    Good financial acumen. Added finance qualification would be an advantage.
    Self-starter with a good business sense
    Creative and proactive approach towards challenges
    Ability to influence and build relationships at all levels especially with external customers
    Independent, resourceful and possess high drive to excel

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  • New Business Sales

    New Business Sales

    Job description
    Role Responsibilities

    Drive all new customer acquisition
    Deliver growth in current customers through incremental sales of all Refinitiv products and services
    Ability to manage significant deal volume and grow pipeline
    Develop and execute strategic account plans, including for targeting prioritized opportunities
    Respond to inbound lead generation, and leverages social selling techniques for outbound generation
    Leverage knowledge of industry to establish credibility with current and prospective customers
    Provide timely and accurate sales forecasts and reports to inform management’s strategic decision-making, and to reflect appropriate management of the territory and sales pipeline
    Collaborate with Account Managers, Proposition Sales, and internal stakeholders to win deals
    Hand-over accounts to Account Management for nurture post-sales

    Qualifications And Experience Required

    6 – 8 years sales experience, with a consistent track record of selling into financial services industry
    Prior work experience and in depth knowledge in relevant specialization
    Structured methodical and hands-on approach to managing their business
    Strong, communication skills with a ‘flexible professional attitude’
    Comfortable communicating at all levels in an organization
    Ability to interact with customers in a consultative, face-to-face selling environment in a way that builds value for the customer and facilitates opportunities for future sales
    Displays a deep understanding of our customers, applies knowledge of business and market dynamics to provide value-add solutions and services
    Ability to work effectively in a fast-paced, rapidly evolving and expanding product sales environment
    Strategic thinking skills; demonstrated ability to plan and execute sales strategies
    Able to travel to customer locations

    The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
    The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

  • Demand Creation and Advocacy Advisor

    Demand Creation and Advocacy Advisor

    Description
    IntraHealth seeks a Demand Creation and Advocacy Advisor for an upcoming Global USAID HIV/AIDS bid, Meeting Targets and Maintaining Epidemic Control (TMEC). The purpose of TMEC is to achieve and maintain epidemic control through strategic technical assistance (TA) to improve HIV case finding, treatment, and prevention programming in PEPFAR-supported countries. The Demand Creation and Advocacy Advisor is responsible for developing TMEC’s approach to and providing technical guidance for creating demand and advocating for high quality, accessible and relevant HIV/IADS services for key populations, with a particular focus on addressing stigma and discrimination of KPs and other structural barriers that prevent this population from accessing and receiving HIV/AIDS services. This position will report to the Team Lead for epidemic control for Key Populations and work closely with the KP Service Delivery Advisor. Travel up to 40% time is expected.
    ESSENTIAL FUNCTIONS

    Develop a community mobilization strategy for TMEC to address stigma and discrimination of KPs at individual, community, facility and policy levels, with a focus on service providers and law enforcement, that draws from existing S&D strategies and stigma indexes.
    Ensure that capacity of TMEC staff and consultants is built in the use and implementation of community mobilization, advocacy, stigma and discrimination tools and activities.
    Develop and implement trainings and other learning strategies to build capacity of health workers and law enforcement personnel on KPs needs, rights and their role in ensuring access to HIV/AIDS services, treatment adherence and safety of KPs.
    Provide technical assistance and guidance on building capacity within KP networks on mobilization and advocacy efforts to increase up take of HIV/AIDS prevention, care and treatment services, including PrEP, and to address gender-based violence.
    Provide technical assistance and guidance to KP communities on ways in which TMEC supported countries have the political will to support service improvements in service delivery.
    Work closely with the KP Service Delivery Advisor to ensure that KP data is collected and that networks and CSOs have the capacity to access, analyze and apply data to inform program design and management, improve service coverage and quality and advocate for national policies that protect and support KPs use of services.
    Assist with recruiting and supervising a range of consultants to undertake specific scopes of work related to S&D, demand creation and advocacy.

    Contribute to identification and documentation of promising practices and success stories that will contribute to the body of knowledge in the provision of KP friendly HIV/AIDS service.

    EDUCATION/EXPERIENCE REQUIREMENTS 

    A Master’s degree in Public or Community Health, Social Science, Community Development or related degree.
    6 – 8 years’ experience in implementing community HIV/AIDS programs, including some experience working with key populations
    Knowledge of the structural barriers that contribute to stigma and discrimination of key populations within an HIV/AIDS context
    Experience building capacity of community members, health workers, and/or law enforcement in stigma and discrimination prevention at individual and organizational levels is preferred.
    Experience in using data for decision making and planning.
    Excellent written and verbal communication or interpersonal skills is a must.
    Good analytical skills and ability to support a cross section of frontline health and community workers
    Ability to work as an effective team member in a complex and fast paced environment.
    Demonstrated ability to effectively lead teams.
    Availability to travel up to 40% time
    Strong verbal and written English language skills with experience in report writing and presentations to large and diverse stakeholders.
    Computer literacy in Word, Excel, Power Point. Experience with social media as a tool for advocacy and community building is desirable.

    APPLICATION DEADLINE: DECEMBER 5, 2018
    Why join IntraHealth?
    At IntraHealth, we are a global team of creative, committed humanitarians on a mission. We are advocates, technologists, health workers, and communicators. Program officers, finance experts, and technical leaders. We are passionate and diverse. And we’re united in our belief that everyone everywhere should have the health care they need to thrive. That’s why we work every day to improve the performance of health workers around the world and strengthen the systems in which they work.
    For almost 40 years in over 100 countries, IntraHealth has partnered with local communities to make sure health workers are present where they’re needed most, ready to do the job, connected to the technology they need, and safe to do their very best work.
    Our programs are designed with a deep understanding of and appreciation for the context of human rights, gender equality and discrimination, economic empowerment, and changing populations. And the longstanding relationships we’ve built with government agencies, private-sector partners, and members of civil society make our efforts stronger and more effective.
    Join us and together we can make lasting changes in global health—for all of us.
    Summary of Benefits
    IntraHealth International, Inc. is a great place to work and prides itself on its comprehensive benefits package. We offer competitive salaries and a dynamic inclusive work environment which supports health workers so they can improve the lives of people throughout the world.
    IntraHealth International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law, and requires affirmative action to ensure equality of opportunity in all aspects of employment. This is also to include inquiry about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

  • AVP – Marketing & Communication

    AVP – Marketing & Communication

    Job description
    Looking for a Marketing & Communications Manager with 6-8 years of experience in the area. The individual should have direct experience in building a brand communication strategy and execution. From overseeing design to strategising media spends, the role would be perfect for anyone who is passionate about nurturing brands and being part of the brand journey. The role will involve working on local as well as international marketing strategies for various brands across technology, entertainment, e-commerce, etc thus, travel flexibility is important.

  • Territory People and Organizational Development Lead AME

    Territory People and Organizational Development Lead AME

    Job description
    Purpose
    Align the local territory business needs with the global POD strategy, and securing effective execution through BPs and third party vendors
    Accountabilities

    Work with the global POD LT to develop the Territory POD agenda – contributing local insight and context
    Provide leadership in developing and delivering a globally aligned POD plan for the Territory / Country cluster
    Lead the design and secure high quality delivery of POD interventions for the Territory / Country Cluster
    Provide consultancy and expert input to HRBP’s, business leaders and line managers
    Work closely with HRBP´s and internal clients to close performance gaps and create new capabilities through effectivelyleveraging POD practices
    Support the implementation of globally aligned people processes and platforms
    Work closely with the global POD team to ensure consistency and continuous improvement of POD policies, platforms, practices and standard
    Evaluate results after implementation using specific functional KPI´s
    Ensure an excellent level of service and conformity with global standards when managing third parties (in collaboration with HR Services)

    Qualifications
    Experience / Previous jobs required for the job

    6-8 years years experience in a HR related field,
    At least 3 years previous experience in HR consultancy, HR management or as HR expert required Experience in a multinational / international environment
    Experience in developing and/or managing people plaforms / processes
    Some years of project management experience Track record of delivering POD interventions, generalist HR or business partnering

    Critical knowledge and education required for the job

    Strong consulting and coaching skills
    Strong conceptual skills combined with an implementation mind set
    Strong organizational and project management skills
    Strong communication skills
    Strong customer focus
    Able to build internal and external relationship quickly
    Able to quickly learn and apply new knowledge and skills
    Fluent in English
    Very professional, customer-oriented and proactive ways of working; anticipating customer needs
    Support developing the strategic Global POD practices
    Effectively identify,in consultation with senior leaders, the scope and direction of leadership strategy and programmatic offerings
    Prioritize and align actions and ensure appropriate support and resources

    Experiences to be gained in the job

    Gain commitment of key reports and stakeholders in a compelling way
    Employee may, as part of his/her role and maybe through multifunctional teams, participate in the creation and design of innovative solutions.
    In this context, Employee may contribute to inventions, designs, other work product, including know-how, copyrights, software, innovations, solutions, and other intellectual assets.

  • Credit Controller

    Credit Controller

    Job Description

    Duties

    Direct the credit management functions of the company.
    Overseeing the effective collection of company debts.
    Manage relationships with the clients in order to reduce exposure to potential bad debt.
    Implement and maintain a set of comprehensive Credit Risk Policies and Procedures.
    Prepare weekly cash forecasts including customer collections.
    Follow-up of debts by telephone and email and reducing debtor days.
    Liaising with sales and accounts teams to resolve any credit queries
    Making sure that major accounts work as agreed to cash flow cycle
    Prepare and present (daily, weekly, monthly) reports and account reconciliation
    Investigate old credit queries and resolve issues relating to outstanding invoices.
    Working to and with strict monthly and annual collection targets.

    Requirements

    A Bachelors Degree in finance / or Accounts related discipline, credit control certification will be an added advantage.
    Mature person ,6 – 8 Years experience of working in credit control
    Must be an individual driven by results and is target driven.
    Excellent excel skills and good systems knowledge.