Jobs Kenya

Job Experience: Experience of 6 – 8 years

  • Legal and External Affairs Manager

    Legal and External Affairs Manager

    Job Description

    Government Affairs Manager

    Drive market engagement strategy with key internal and external stakeholders to help shape the local business environment and execute global engagement strategies as appropriate
    Develop and execute relevant strategies and plans to ensure that:
    we maintain our rights to operate in a complex and technical regulatory environment;
    mitigate the impact and cost of technical regulations, business activities and regulatory compliance;
    promote credible technical and scientific positions to regulators and 3rd parties;
    encourage governments to develop evidence-based regulations supporting commercialisation of potentially reduced risks products [PRRPs] such as Vaping and Oral Products.
    Provide the business with timely regulatory insights/updates to support decision-making
    Identify and manage relationships with key stakeholders in order to execute engagements
    Manage execution of the internal & external engagement strategy and plan

    Corporate Affairs Manager

    To work with the global, regional and area communications structures to implement the Group’s communications strategies locally within the East Africa Markets
    To oversee and manage the development and implementation of:
    internal and
    external communications strategies,
    company’s sustainability strategies to benefit society, build positive stakeholder relationships, whilst strengthening the company’s value chain and proposition.
    To provide communications advice, strategic and operational communications support to all business functions & key project teams
    Analyse and interpret information relating to activities, issues & events potentially impacting upon the business.  Manage any remedial actions required to ensure the reputation of the company is not adversely affected.
    Ensure that our sustainability actions result in the company being regarded as responsible and being compliant with all relevant laws, codes and practices
    Deliver a Corporate Social Investment (CSI) strategy that is aligned to the BAT Group’s focus areas for its markets, underpinned by real community needs and sustainable business actions

    Legal Counsel

    To proactively manage all legal matters pertaining to Marketing, Brand activities, New Categories and to successfully implement & execute functional strategy & objectives
    Monitor and interpret the legislative environment to ensure that proactive legal advice and support is provided to the business on legislation concerning tobacco products and New Categories in the respective end markets  
    Manage BAT’s litigation portfolio, Trade activities, Anti-Illicit Trade (AIT), Intellectual Property across East Africa Markets
    Delivery of an effective litigation strategy for managing and reporting all ongoing and potential litigations
    Proactive management of litigation risks & regularly monitoring key developments in the litigation arena, identifying issues that would directly impact BAT’s operations
    Support the business’ anti-illicit trade (AIT) plans and activities by reviewing them for compliance with the relevant local laws and BAT policies as well as supporting any proactive review of existing or proposed laws.
    Render timely legal advice to the business on Competition Law compliance, Intellectual Property law (including trademark protection and management), Excise and regulatory engagements.
    Support the management of BAT’s Intellectual Property portfolio in the respective end markets ensuring timely registration or renewal of trademarks and assisting with the management of any related disputes or litigations.

    Legal Counsel

    Drive and communicate an effective governance and corporate reporting framework to senior management and external regulatory bodies as appropriate
    Champion and ensure adequate measures are in place for adherence to the BAT Group Standards of Business Conduct, applicable policies and internal controls/systems, and direct internal SoBC investigations appropriately.
    Advise on and be actively involved in any proposed changes to the corporate structure and governance practices for any BAT East Africa Market [EAM] entities.
    Develop and monitor the Business’ compliance with the Capital Markets Act, Companies Act 2015, Occupational Health and Safety laws, Data Protection laws, Competition laws and other applicable statutes
    Develop and drive the maintenance of control systems and appropriate company policies to proactively deal with risks, violations of legal, governance guidelines and internal policies and evaluate the efficiency of internal controls for continuous improvement.
    Provide support and advice on governance aspects, compliance and relevant internal controls to the Boards of Trustees of various BAT retirement benefit schemes in EAM.
    Ensure adequate implementation and compliance with the agreed records management programme and policies across EAM and develop cost-effective best practice solutions in line with records management resources.
    Keep abreast of arising regulatory developments as well as evolving best practices in corporate governance practices and corporate compliance measures.

    Risk & Security Manager

    Provide a co-ordina01 ade intelligence and enforcement procedures within the relevant legal framework affecting illicit trade in the end market

    Knowledge, Skills & Experience:
     

    A bachelor’s degree from an accredited institution with 6-8 years’ experience at a senior level in either of the following fields: investigations, security, business controls, compliance, audit & risk management
    Good influencing skills with ability to interact with all levels of senior management – this should be demonstrated by successful experience in business partnership and decision support.
    Ability to make swift, balanced decisions in emergencies or when rapid response is required.
    Experience in project and programme management.
    Excellent critical thinking and analysis of threats, security risks and operational threat actors.
    Strong negotiation, written and verbal skills.

    British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.
    We are proud that we are consistently among the top 5 companies on the London Stock Exchange.
    Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

    Apply via :

    careers.bat.com

  • Regional Finance Manager

    Regional Finance Manager

    Job Summary: The Shared Services Manager (SSM) is responsible for ensuring efficient and effective delivery of Regional Office finance, travel, and logistics. The SSM leads Kenya office payroll management, accounting and financial management, supervision of travel and logistics function. This role also guides the Regional Finance Specialist and other accounting staff on RTI accounting policies and procedures.
    Essential Duties
    Manage regional office financial transactions and reporting.
    Support month end closing processes to ensure organized, complete, and properly approved expense reports and reconciliations are delivered to Home Office as per approved month-end closing calendar.
    Develop and update finance policies and procedure manuals.
    Support internal and external audits of projects.
    Manage Kenya local payroll processing, act as point of contact to internal and external clients on all payroll related issues.
    Manage vendor relations and activity involving Sage Solutions.
    Keep abreast of Kenya tax and labor laws and related compliance requirements.
    Manage digital portal for the travel and staff expense prepaid card program.
    Manage digital portal for the mobile money program.
    Work with Regional and Project Finance teams to devise shared cost allocations and financial processes to enable accurate charging of costs.
    Manage shared budget allocations for rent, office space, utilities, insurance, communications, and common general office costs.
    Lead travel and logistics team. Manage regional office fleet in collaboration with travel and logistics support team.
    Supervise regional finance specialist or accountant.
    Prepare Regional Office bi-monthly cash forecasts, monitor cash flow and reconcile cash accounts to maintain appropriate cash balances.
    Ensure efficient and effective travel procedures are in place.
    Prepare reports as requested by management and RTI Home and Regional Office.
    Minimum Required Education & Experience
    Master’s degree and 6 years of experience or bachelor’s degree and 8 years of experience
    Knowledge, Skills & Abilities
    Below are skills and abilities required to perform the essential duties of this job.
    St rong attention to detail, accuracy, and organizational skills with ability to be flexible and work well under pressure in a multi-cultural environment
    Ability to work well in team environment and train others in financial controls and financial management principles
    Ability to work independently as well as function within a matrix organization
    Advanced user and trainer of accounting systems such as QuickBooks, payroll systems, travel, and logistics solutions.
    Minimum 8 years’ experience in a busy finance and operations department.
    Proficient in Advanced MS Excel, MS Word, and power point presentations
    English proficiency is required.
    Physical/Mental Demands
    Physical and mental demands of this role include those that must be met by an employee to successfully perform the essential functions of this job, as outlined above. Examples include: remaining in a stationary position for long periods of time; operating a computer and other office machinery; thinking, learning, and concentrating effectively and frequently communicating with other people, both within RTI and outside of RTI; frequently moving about inside and travel between offices and laboratories; frequently conducting laboratory site inspections , ability to handle the stress associated in meeting frequent, multiple and tight deadlines, ability to work in excess of 40 hours per week as workload and deadlines may require, consistent demonstration of mental stability and ability to have regular, reliable and predictable attendance.

    Apply via :

    rtiint.referrals.selectminds.com

  • Legal and External Affairs Manager

    Legal and External Affairs Manager

    Job Number:  25549  
    The accelerated pace of transformation both in our industry and the organisation demands that our people are BOLD, FAST, EMPOWERED, DIVERSE & RESPONSIBLE. As our organisation evolves, we continue to focus on this ethos, which are our culture and also define the leadership capabilities that our people display in their daily way of working
    If you have the talent and motivation to succeed, you’ll find that BAT is equally committed to helping you reach your full potential
    We would like to conduct a Talent Map – To build a pool of candidates for senior roles within our Legal and External Affairs department. Note that talent mapping is not an active recruitment to fill an existing vacancy but a process to identify & build a pipeline of potential external candidates who a] have the interest in working for BAT; b] meet the requirements of the role and c] will be contacted once suitable opportunities become available.
    Go on, submit your application and we will reach out to you once the opportunity matching your profile is available.
    Drive market engagement strategy with key internal and external stakeholders to help shape the local business environment and execute global engagement strategies as appropriate
    Develop and execute relevant strategies and plans to ensure that:
    we maintain our rights to operate in a complex and technical regulatory environment;
    mitigate the impact and cost of technical regulations, business activities and regulatory compliance;
    promote credible technical and scientific positions to regulators and 3rd parties;
    encourage governments to develop evidence-based regulations supporting commercialisation of potentially reduced risks products [PRRPs] such as Vaping and Oral Products.
    Provide the business with timely regulatory insights/updates to support decision-making
    Identify and manage relationships with key stakeholders in order to execute engagements
    Manage execution of the internal & external engagement strategy and plan
    Knowledge, Skills & Experience:
    A degree in either a] biological or health sciences, b] economics, c] law, d] public policy, e] political science, OR f] International relations
    Experience in either a] understanding of Health Authorities Regulatory requirements, b] working knowledge of public affairs, c] trade blocs, OR d] fiscal and regulatory processes with a minimum of 6-8 years’ experience within Government, International Institutions, FMCG and other organisations
    Ability to apply basic project management principles to campaign execution
    Strong negotiation, written and verbal skills
    Ability to apply strong strategic, analytical skills and good judgment
    Appropriate level of maturity to provide credibility at senior levels externally and internally
    Corporate Affairs Manager:
    To work with the global, regional and area communications structures to implement the Group’s communications strategies locally within the East Africa Markets
    To oversee and manage the development and implementation of:
    internal and
    external communications strategies,
    company’s sustainability strategies to benefit society, build positive stakeholder relationships, whilst strengthening the company’s value chain and proposition.
    To provide communications advice, strategic and operational communications support to all business functions & key project teams
    Analyse and interpret information relating to activities, issues & events potentially impacting upon the business.  Manage any remedial actions required to ensure the reputation of the company is not adversely affected.
    Ensure that our sustainability actions result in the company being regarded as responsible and being compliant with all relevant laws, codes and practices
    Deliver a Corporate Social Investment (CSI) strategy that is aligned to the BAT Group’s focus areas for its markets, underpinned by real community needs and sustainable business actions
    Knowledge, Skills & Experience:
    A business degree with specialisation in Communications, Public Relations or International Relations
    Minimum of 6-8 years’ of experience in a consultancy or in-house function in the areas of Corporate Affairs and Sustainability, including being a spokesperson
    Strong negotiation, written and verbal skills
    Ability to apply strong strategic, analytical skills and good judgment
    Appropriate level of maturity to provide credibility at senior levels externally and internally
    Legal Counsel:
    To proactively manage all legal matters pertaining to Marketing, Brand activities, New Categories and to successfully implement & execute functional strategy & objectives
    Monitor and interpret the legislative environment to ensure that proactive legal advice and support is provided to the business on legislation concerning tobacco products and New Categories in the respective end markets 
    Manage BAT’s litigation portfolio, Trade activities, Anti-Illicit Trade (AIT), Intellectual Property across East Africa Markets
    Delivery of an effective litigation strategy for managing and reporting all ongoing and potential litigations
    Proactive management of litigation risks & regularly monitoring key developments in the litigation arena, identifying issues that would directly impact BAT’s operations
    Support the business’ anti-illicit trade (AIT) plans and activities by reviewing them for compliance with the relevant local laws and BAT policies as well as supporting any proactive review of existing or proposed laws.
    Render timely legal advice to the business on Competition Law compliance, Intellectual Property law (including trademark protection and management), Excise and regulatory engagements.
    Support the management of BAT’s Intellectual Property portfolio in the respective end markets ensuring timely registration or renewal of trademarks and assisting with the management of any related disputes or litigations.
    Knowledge, Skills & Experience:
    A recognized legal qualification through a reputable academic institution and competence in providing legal advice to internal stakeholders.
    Minimum of 6-8 years’ of experience in both external & inhouse legal practise handling either a] commercial litigation, b] arbitration, c] regulatory, OR d] Marketing & Trade activities as well as emerging trends and issues.
    Strong negotiation, written and verbal skills.
    Ability to apply strong strategic, analytical skills and good judgment.
    Appropriate level of maturity to provide credibility at senior levels externally and internally
    Risk & Security Manager:
    Provide a co-ordinated and comprehensive threat-driven security risk management service of the highest quality, ensuring that risks to company personnel, assets and business operations/activities are properly identified, evaluated and countered in a timely and cost-effective manner.
    Conduct security risk assessments, identify the subsequent security risk issues & advise the business on commensurate mitigation measures
    Conduct security reviews & identify threats to company personnel, assets, intellectual property, installations & operations and puts in place mitigation measures.
    Identify Information Security risks, internal & external threats and puts in place mitigation measures. Provides information protection awareness training and monitors compliance to Information Security with the agreed standards.
    Facilitate & co-ordinate the Business Continuity, Crisis Management & Disaster Recovery process & coordinate responses by the Crisis Management Team. Participate in training & testing exercises
    Effectively communicate with cross functional teams in an endeavour to resolve criminal activities committed in the business. Co-ordinate & conduct security interviews & produce investigation reports.
    Support Anti Illicit Trade intelligence and enforcement procedures within the relevant legal framework affecting illicit trade in the end market
    Knowledge, Skills & Experience:
    A bachelor’s degree from an accredited institution with 6-8 years’ experience at a senior level in either of the following fields: investigations, security, business controls, compliance, audit & risk management
    Good influencing skills with ability to interact with all levels of senior management – this should be demonstrated by successful experience in business partnership and decision support.
    Ability to make swift, balanced decisions in emergencies or when rapid response is required.
    Experience in project and programme management.
    Excellent critical thinking and analysis of threats, security risks and operational threat actors.
    Strong negotiation, written and verbal skills.

    Apply via :

    careers.bat.com

  • Grants Manager

    Grants Manager

    POSITION SUMMARY
    The Grants Manager is responsible for overseeing the efficient and effective management of grants and contract-related activities for a program or division. Working closely with external partners and CI staff, s/he provides oversight and management of grant-making activities including planning and application activities, contracting, day-to-day administration, reporting, and close-out.
    The Grants Manager reviews grants applications, proposals, agreements and related grants data and ensures the accuracy of information in the grants system/database. Performs financial monitoring of grant activities, reviews financial reports submitted by partners and generates timely internal and external financial and related reports. The Grants Manager works to minimize risk to CI and reviews grants-related activities for accuracy, completeness and compliance with CI and grantor policies and procedures. S/he provides follow up on any issues identified during the monitoring and review process and assists with training and capacity building efforts.
    The Grants Manager is a key information resource responsible for ensuring effective communications with all key stakeholders. S/he compiles information and responds to requests from partners and program and HQ staff and maintains complete, accurate and up-to-date filing and tracking systems.
    The grants Manager will from time to time support development of budgets for new proposals as well as financial accounting related functions.
    This position does not supervise staff and duties are performed under general supervision.
    RESPONSIBILITIES
    Grant Award and Contracts Project Support:
    Develop materials and manage announcements of grants and subcontract opportunities.
    Implement systems and processes for receiving, reviewing and awarding subgrants and contracts.
    Monitor proposals including project approval/rejection and overall project status. Ensure senior staff are informed of deadlines, targets and workflow changes
    Review grantee technical and financial reports and provide related technical oversight. Coordinate site visits/desk reviews as needed.
    Manage legal/HQ review of agreements and ensure all necessary signatures are in place.
    Review and manage contracts amendments and additions.
    Manage grants close-out activities as directed.
    Grants Administration and Monitoring:
    Ensure complete, accurate and timely data and information is maintained in the grants system. Work with system administrators to resolve recording issues and recommend system improvements and efficiencies as needed.
    Process routine financial transactions including check requests.
    Assist in providing timely, accurate and relevant reporting, including budget to actual comparisons and status reports.
    Monitor existing grants for compliance with grant agreements and CI policies and procedures.
    Assist grantees/consultants with routine financial, compliance and system reporting questions. Provide training and support on as directed
    Assist in posting, Review and Validation of financial transactions as requested.
    Serve as a primary contact and manage day-to-day interactions with grantees and program, field, and HQ colleagues.
    Maintain hard copy and electronic agreements and related files.
    Provide other administrative support as directed.
    Drafting of budgets relating to new funding opportunities
    Work closely with potential partners to prepare proposal budgets in alignment with donor guidelines provided in call for proposals
    WORKING CONDITIONS
    Work is performed in a typical office environment.
    Flexibility to work outside normal work hours to meet deadlines as needed.
    QUALIFICATIONS
    Required
    Bachelor’s degree in Commerce, Finance or, Accounting.
    Must be a fully qualified ACCA or CPA (K)
    6-8-year experience.
    Previous experience with a grants management system preferred.
    Team player and ability to work cooperatively with internal and external partners.
    Strong written and verbal communication skills.
    Highly organized and ability to multi-task, prioritize, and adapt to changing priorities.
    Strong attention to detail and problem-solving abilities.
    Demonstrated ability to handle confidential and sensitive information.
    Strong Microsoft Excel and analytical skills.

    Apply via :

    chu.tbe.taleo.net

  • Manager – Credit Portfolio Management Manager – Financial Services Data Scientist

    Manager – Credit Portfolio Management Manager – Financial Services Data Scientist

    Description
    We are pleased to announce the following vacancy in the New Business Venture Department within the Financial Service.  In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.
    Detailed Description
    Reporting directly to the Senior Manager – Credit & Data Monetization the job holder will be responsible To monitor the credit portfolio to ensure full compliance with the core principles of good lending enshrined in the Credit Policy, Banking Act, and CBK’s prudential guidelines and early recognition of problem credits to mitigate against credit risks within the lending.
    To partner with key internal resources to execute on new initiatives to expand current capabilities and/or improve existing risk management processes. The job holder will work closely with business analytics, scoring and product management teams to grow the lending portfolio.
    Input & assist in developing, analyzing and managing credit scoring, strategies and decisions towards our loan purchase algorithms and the overall loan portfolios of the lending business.
    Roles and Responsibilities

    Designing, developing, promoting and maintaining financial risk algorithms and models that measure customer credit risk profiles and match these to product arrangements, with a view to optimize profit.
    Apply financial risk models to customer credit limit management, portfolio and collections strategies.
    Advanced quantitative analysis to make informed risk decisions
    Design and development of effective credit risk management models for the mobile lending product
    Design and development of application and behavioral scorecards for different products/markets portfolios
    Definition of a collection strategy for each portfolio to optimize portfolio profitability
    Continuous research and testing to assure effectiveness of the credit risk models, policies and tools in use by the business
    Build and implement governance structure, policy and processes for lending.
    Portfolio monitoring to identify trends and mitigation strategies to achieve target credit risk metrics

    Define and manage a portfolio management strategy that assures compliance to performance metrics 

    Oversee credit processes for efficiency and robustness; focus on timely customer conversion/turnaround while maintaining appropriate risk and controls
    To provide necessary portfolio analysis and credit performance forecasts, and review financials propositions with the business to ensure growth.
    Proactively identify portfolio problems and take corrective action by effective use of Analytic tools 
    Design, maintain and effectively communicate risk control parameters across the consumer business, including policies, control standards, risk exposure limits and other control levers in order to maintain the business’s risk profile in line with the Group’s risk appetite
    Ensure business and product heads understand and accept their credit risk management responsibilities 
    Ensure timely reporting of related portfolio information to relevant stakeholders Key Stakeholders

    Qualifications

    Degree from a recognized university preferably in Sales and Marketing, Educations or Economics
    A Master’s degree will be an added advantage 
    At least 6-8 years’ experience in a large corporate or multinational company, demonstrated progression and at least 3 years’ experience in a Telecommunications company handling partnerships, business development and strategy formulation. 
    Must have experience in management of budgets and forecasts in a large company 
    Must have financial modeling experience, preferably in Excel or business objects. 
    Must have worked in computerized environment preferably with Oracle application.  
    Experience in international reporting and benchmarking

    go to method of application »

  • Apps Dev Tech Lead Analyst

    Apps Dev Tech Lead Analyst

    Responsibilities
    Trade Treasury Services TTS provides transaction and banking services to Citi’s Institutional Clients, and is truly a global organisation, having a presence in over 100 countries.  TTS is one of the strongest businesses at Citi, delivering consistent quarter-on-quarter profitability and growth. 
    TheApps Dev Tech Lead Analyst will be responsible for delivering a complex book-of-work and ensuring the stability & resilience of technology platform.
    The role will be to join an existing strong development team and play a vital part in the development of customer facing reporting applications using cutting edge technologies.
    Key Responsibilities:

    The position is based in Kenya and requires managing day-to-day delivery work, ensuring adherence to process and quality, and identifying project/program delivery risks and works on risk mitigation.
    Candidate should be hands on and have a strong analytical and technical ability with 6-8 years of experience in Java SE, Java EE, JavaScript and UI development.
    Strong verbal and written communication skills are a key.
    An additional 3-4 years working on complex medium to large projects in a fast-paced financial environment.
    The position is based in Warsaw and requires managing day-to-day delivery work, ensuring adherence to process and quality, and identifying project/program delivery risks and works on risk mitigation.
    This role requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources and applies skills and knowledge of the business to develop creative solutions to meet client and business needs.
    The candidate will be required to work with complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting needs.
    Lead engineering excellence, continuous integration/delivery rollout and adoption.
    Responsible for building and managing relationships with vendors who supply products and services to Citi and ensuring they meet or exceed their contractual obligations.
    The candidate will work with the state of the art and complex applications.

    Experience and Skills:

    Core required experience in Java, Java EE, Spring FM, SQL, JDBC, and MongoDB.
    Experience with the following technologies advantageous:
    Experience with JavaScript / CSS / MVC technologies (Angular, Backbone, Bootstrap) also advantageous.
    Experience with the programmatic creation of documents in formats such as PDF and Excel.
    Experience in working on multiple technologies and medium to complex systems, well versed with design standards and framework.
    Experience in defining JSON based RESTful web services over HTTPS.
    Quick learner of new tools and technologies.
    Able to work in distributed teams across multiple time zones.
    Technologies involved – Core Java, Java EE, RESTful Web Services, Spring, XML, JSON, Java Script, CSS, SQL, MSSQL/Oracle/DB2, Tomcat, WebSphere.
    Proficient in using SQL to query relational databases. 
    Knowledge of development technology like IDEs, Junit, Cucumber, Jenkins, Teamcity, Bitbucket, uDeploy, Big Data, Cloud, JIRA etc.
    Agile methods and knowledge.
    Fluent English is the must (other European language(s) will be a plus).
    Enthusiastic about building quality software products with world-class people, processes and tools.

    Competencies:

    Able to work in a fast-paced environment independently.
    Able to work as a strong team player and individual contributor in a distributed team.
    Strong communication and problem solving skills.

     Qualifications:

     Bachelor’s degree in Computer Science or equivalent.

    We offer:

    Opportunity to work in diverse and inclusive environment.
    Collaboration with a high quality team in a challenging areas of the financial industry and Team support.
    Exposure to a wide range of internal stakeholders as well as to senior management.
    Great place to work.
    Work with new technologies.
    Many different learning opportunities.
    Flexible working environment.
    Attractive conditions of employment and benefits.

  • Investigator

    Investigator

    Reporting to a Sr. Investigator, the Investigator will assist the IRC Ethics and Compliance Unit to conduct investigations of allegations involving fraud, waste, abuse and corruption, and other misconduct. The position will support IRC programs to ensure continued vigilance with regard to the risks associated with violations of IRC’s Code of Professional Conduct and Policies the law/regulations and the further development of complaints mechanisms and investigation capacity. The position will work with other IRC functional areas and programs to support our partners, sub-grantees and other agencies in fostering a work environment that minimizes the potential for fraud, waste, abuse, corruption and other forms of misconduct.
    Two commitments lie at the foundation of the IRC’s work: 1) our unceasing quest to serve the needs of our beneficiaries; and 2) our determination to meet the requirements of our donors as trusted stewards of their resources. In connection with this latter function, the ECU is vested with the responsibility to detect, deter and investigate allegations of misuse of grant resources. This position will play a key role in meeting these challenges by furthering a critical mission of the Ethics and Compliance Unit – to safeguard our resources against fraud and other forms of abuse in challenging and high-risk operating environments. This position will serve these functions through investigating allegations of fraud, collusion and corruption in the use of the grant funds. As the investigations will involve transactions, individuals and entities in the field, the position requires extensive travel, coordination with investigation teams, forensic specialists and external contractors as required.
    Major Responsibilities:

    Undertake investigations of alleged fraud, waste, financial corruption, misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines and ECU policies and procedures;
    Prepare and finalize draft investigative reports in English that are clearly and well written with appropriate presentation of facts, analysis and conclusions, and in accordance with ECU standards;
    Formulate investigation plans, review and analyze all information to determine its relevance and reliability, conduct interviews of staff and other involved parties, record interviews, obtain and analyze potential documentary and electronic evidence, conduct investigative research, prepare draft investigation reports, and present investigative results in a clear written form;
    Prepare reports, status reporting for ongoing cases, and ad hoc briefs pertaining to investigations in coordination with the Sr. Director, Investigations;
    Support the preparation of work plans and the prioritization of investigative work in consultation with Compliance Unit management. Work with, monitor and assist the work of contracted specialists as appropriate.

    Qualifications
    Education: Bachelor’s degree required in business, accounting, criminal justice or related field.
    Certificates, licenses or advanced degrees in law, accounting or computer forensics an advantage: (CFE/CFF/CPA/CA/CCEP)
    Work Experience:

    6-8 years of international financial fraud investigations (procurement, vendor/supply chain) experience (including substantive experience in developing countries and insecure environments);
    Excellent writing and report drafting skills;
    Experience conducting fraud, collusion, bribery and corruption investigations in challenging environments, and in the locations where the IRC operates;
    Experience leading investigations of complex fraud, collusion and procurement fraud in government programs, NGO programs or the equivalent;
    Experience of investigating sexual exploitation and abuse a plus;
    Experience working with investigation teams in distant locations and insecure environments;
    Experience examining forensic evidence; electronic evidence and working with computer forensic and accounting forensic specialists;
    Experience conducting interviews of witnesses and subjects;
    Experience in the nonprofit, NGO sectors or grant-supported organizations, or the inspector general function within a large government organization;
    Excellent judgment and discretion.

     
    Travel to insecure environments required
     
    Demonstrated Skills and Competencies:

    Fluency in French is a requirement
    Fraud Investigation Principles and Techniques, including Procurement Fraud, Bribery, Collusion and Corruption
    Extensive Interviewing skills and the ability to interview both witnesses and subjects
    Experience with computer and accounting forensic specialists (having such expertise a plus)
    Communications – Written and Oral English
    Demonstrated ability to build relationships and work successfully with internal functional units and operations
    Ability to work well within a team environment and adhere to reporting structures
    Excellent writing and report drafting skills in English
    Data Analysis
    MS Office Word, Excel, PowerPoint and VISIO
    Demonstrated experience and a successful track record working with minimal supervision

    #LI-GR1
    Working Environment:

    Position is based in Nairobi, Kenya with a standard office work environment
    Travel 50% or more to developing countries including insecure environments

  • Head of Experience HR Generalist Digital Marketing Specialist Customer Experience Specialist

    Head of Experience HR Generalist Digital Marketing Specialist Customer Experience Specialist

    Job Details
    The Head of Experience is responsible for shaping the experience of customers and captains who interact with SWVL’s transportation platform across all touch-points; delivering an excellent experience for every interaction we have and doing this in the most efficient and lean way possible.
    Responsibilities

    Represent the customer and captain’s voice.
    Implement the Experience strategy that is aligned with SWVL’s overall vision, but localized and tailored to the unique needs of local customers & captains.
    Work closely with Central team to streamline processes and apply best practices and ensure that there is the right balance between localization and centralization.
    Cascade critical business updates from Central Team to the local team
    Identify and prioritize customer and captain feedback, potential opportunities, and drive change in the needed areas, working closely with cross functional stakeholders.
    Develop local customer & captain excellence programs and processes intended to help the organization understand, analyze and create a positive customer and captain experience at every touchpoint.
    Drive continuous process improvement while advocating customers & captains passionately on to influence the end to end experience and impact retention & growth KPIs positively.
    Managing stakeholder relationships across the broader business to set the right expectations
    Drive the metrics to use to evaluate customer & captain KPIs including speed, efficiency, effectiveness, quality, and accuracy.
    Solve critical business problems and improve experience KPIs through data analytics and trend analysis; and creation of action plans for continuous improvement.
    Build and lead a high performing team covering Customer & Captain Experience and Fleet Quality Management; that exceed pre-set targets for experience KPIs, by mentoring, coaching and constantly developing them.
    Lead teams on redefining how customer and captain experience should be run, aligning experience concepts, vision/direction, and related processes
    Work closely with other verticals of Corporate and Travel to design and continuously enhance the end to end experiences.
    Responsible for local experience budget, ensuring cost efficient initiatives are applied and proper reporting is processed with Finance Department.

    Qualifications

    6 – 8 years managerial experience in a customer-centric environment in the services industry.
    Fluent in local language and English both oral and written.
    Excellent communication, presentation and interpersonal skills with great stakeholder relationship management locally and globally.
    Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer/ captain experience.
    Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills.
    Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting.
    Know how and experience dealing with different systems and modalities of support and communication.
    Analytical, data-driven and process oriented; with excellent ability to problem-solve
    Empathy and passion for customer experience excellence.
    Proven track record of customer experience and operational achievement of pre-defined global KPIs such as CSAT, NPS, Contact Rate and other efficiency and effectiveness KPIs that directly impact growth through retention of customers.

    What We Offer

    Great opportunity to be part of a start-up with a lot of responsibility and independence early on and where you will have an impact on the entire business
    Make a difference – SWVL is not just another social web app. They are moving real people/assets and changing transportation for the future
    A strong social and collaborative culture, where your input is not just respected, its expected
    Attractive compensation package

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  • Lead BSS Solution Architect (Sales)

    Lead BSS Solution Architect (Sales)

    We are now looking for a Solution Architect, who will be responsible for analyzing, designing & developing commercially viable end-to-end technical solutions for the customers. In this role, you will also be accountable for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed technical offering, solutions & proposals.
    Responsibilities & Tasks

    Scope, define & design solution offerings; driving end-to-end technical solutions
    Analyze customer technology, define business requirements & participate in risk analysis
    Work with core team on list of potential activities & solutions.
    Develop technical presentations & proposals, & perform customer presentations
    Support deployment of solution
    Provide feedback to Research & Development
    Participate in knowledge transfer, documentation & information sharing
    Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build

    Position Qualifications
    Core Competences:

    Broad Technical Acumen
    Consultative Selling Ability
    Problem Solving Ability
    Creative Thinking

    Behavioral Competences:

    Creating & Innovating
    Entrepreneurial & Commercial thinking
    Persuading & Influencing
    Applying Expertise & technology
    Analyzing
    Delivering Results & Meeting Customer expectations

    Preferred Skills:

    Presentation & Communication skills
    Team work & collaboration skills
    Market insight
    Financial Understanding

    Minimum Qualifications & Experience Requirements:

    Experience from technical roles focusing on integration is a required experience for this role, e.g. experience from work as Integration engineer.
    Education: Bachelor’s Degree
    Minimum 6-8 years of experience in Projects with local Telco accounts is preferred
    Domain experience: OSS (Operation Support System) / BSS (Business Support System)
    Customer facing & Presales experience also preferred.