Job Experience: Experience of 6 – 10 years

Senior Relationship Manager – China Desk East & South Africa (VP/AVP)

Job ID: 19029930
The Senior Relationship Manager is a senior-level position responsible for assisting clients in raising funds in the capital markets, as well as in providing strategic advisory services for mergers, acquisitions and other types of financial transactions in coordination with the Institutional Banking team. The Senior Relationship Manager also serves as an intermediary in trading for clients. The overall objective of this role is to act as a strategic advisor to our clients by formulating investment strategies and raising capital for clients.

Responsibilities:

Expand a portfolio of accounts with varying/complex financial needs with the objective of revenue growth and good credit quality in line with Citi’s credit standards, policies and processes
Identify customer needs and recommend solutions to address these needs, such as financing, streamlining of cash management operations, foreign currency solutions, etc.
Cross-sell banking products, including cash management, trade finance, trade services, structured trade products, foreign exchange, commodities, fixed income, loans (including syndicated, bilateral) and capital market products
Responsible for all credit aspects of the relationship including annual reviews, early problem recognition and remedial management
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

6-10 years of experience
Comprehensive knowledge of credit analytics and financial modelling
Proven expertise in Risk assessment and valuation

Education:

Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

October 26, 2024
Hospitality Manager

Job Description:
The Hospitality Manager will report to the group general manager, and will provide leadership as well as effective management, administration and sound operations in the hotel.
The manager is responsible for all aspects of operations at the hotel including day-to-day staff management and guest experience. They will play a leading role as an ambassador for the brand.
The manager will further formulate and implement policies and strategies for all departments in support of the hotel’s service culture, optimizing operations and guest satisfaction.
Responsibilities:

Provide support to the group general manager and the Board, prepare briefing notes, discussion papers and make management recommendations and proposals on specific matters for GM/Board approval as required.
Ensure full compliance to Hotel’s operating controls, SOP’s, policies, procedures and service standards.
Optimize property occupancy, and maximize on room/space yield revenue through innovative sales practices and yield management programs.
Establish a unique value proposition and brand visibility
Be fully accountability for achievement and management of on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
Manage and review the allocation of company resources to ensure that the highest standards of service are delivered and maintained.
Provide monthly financial reports to shareholders/ board on hotel, and relevant plans and business performance.
Be fully accountability for achievement and management of on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Lead all key property issues including capital projects, customer service and refurbishment
Participate and manage the recruitment and selection of a professional hospitality team, ensure the team is well trained and developed to ensure career progression.
Ensure compliance with all professional, ethical, legal and statutory requirements in the conduct and running of the Hotel

Qualities and Skills:

Bachelor’s or Master’s Degree in hotel management or relevant field of study
6 – 10 years’ experience in hotel operations (preferably at General Manager Level or multi-unit hotel management experience).
Experience in opening, managing or re-positioning a hotel with clear track record
Demonstrated mastery of multiple disciplines/processes in relation to the position including finance, hotel operations, revenue management, hotel industry sales and training experience, Owner relations management, among others.
Experience working with international Hotel brands is an added advantage
Must be computer literate (MS Office, digital savvy etc.).
Must have a strong financial acumen (P&L, budgeting, forecasting, cost and waste management, etc).Proven leadership and entrepreneurial skills, marketing/PR, change management and strategic planning expertise at a senior level
Self-starter with high drive for results.
Strong problem-solving skills, demonstrated ability to manage multiple tasks and projects with strong attention to detail.
Strong communication, presentation, negotiation and conflict management skills.
Excellent People skills, exceptional customer service abilities.
Ability to work effectively with a board of directors, and influence shareholders positive
A strong professional image and high ethical standards and integrity

October 26, 2024
Operations Manager

YOUR POSITION WITH TNCThe Operations Manager – Africa region will provide overall leadership for all operations functions in the program. The Operations Manager will be responsible for Procurement, Logistics and Assets Management, Contracts, Facilities, Office Management, Payments, Organization Tax matters, Compliance to TNC Policy and Procedures and local laws.Essential FunctionsThe Operations Manager will work towards meeting the strategic priorities of the Africa program by developing and coordinating the operative plans and overseeing day-to-day tasks. S/he is responsible for managing central administrative functions, facility management, telecommunications, central filing, telephone/public reception, maintaining office supplies and equipment, asset and fleet management, insurance covers and renewals across all countries in the region. The Operations Manager is the lead Procurement Manager and Payments Manager for the region and champion for compliance in all areas of operations. The Operations Manager is responsible for development and implementation of annual operational budgets and provide inputs for proposals. S/He will contribute to the development of new guidelines and report to senior leadership on functional activities. The Operations manager will work in close cooperation with any or all the following: vendors, public agencies, and legal, tax and accounting professionals. S/he will work closely with conservation staff, business leads in HR, legal, immigration, Finance and IT amongst others. They will adhere to and advise on the organization’s policies and procedures. They will provide advice, recommendations, and broad training related to operations and payment procedures. The Operations Manager will maintain expert knowledge of the systems and resources utilized by the team and apply knowledge to managing support and planning communications related to the resources. They will manage documentation, initiate complex processes, and serve as key team member for the enhancement of systems and tools. They will lead diverse activities, analyze situations, evaluate alternatives, project outcomes, and implement solutions to improve effectivenessResponsibilities And Scope

Act independently, exercise independent judgment to identify and solve operations complex problems.
Design and manage multiple projects, directing work of staff, setting deadlines, and ensuring accountability.
Design and plan new initiatives that will ensure department and organization-wide goals and strategies are achieved.
Direct or participate in negotiations for complex or sensitive agreements.
Ensure programmatic commitments, Conservancy policies and procedures, are met and managed for compliance. Decisions may have program-wide impact and may bind the organization financially or legally.
Champion for compliance of TNC policy and procedures.
Develop and monitor Operations budget, forecast and sustainability.
Develop and monitor procedures for compliance and recommend for amendments.
Oversee day-to-day operational activities such as purchasing, processing invoices, expense reports and cash advances, negotiating, and contracting with vendors; ensure program expenditures are in accordance with the TNC policy and procedures, cost principles and the donors.
Manage and oversee Asset and inventory, depreciation of assets, insurance covers and renewals.
Coordinate with Finance and accounting vendors for in- country audits.
Custodian for in regions contracts; review and approve contracts/consultancies; manage and oversee procurement and ensure compliance.
Ensure contracted vendors carry required insurance coverage and that appropriate documentation is obtained and maintained.
In region lead person for tax compliance matters.
Maintain confidentiality of frequently sensitive and emotionally-charged information.
Manage team accountability for strategic goals related to functional area.
Supervise one or more administrative or professional staff, including training and professional development.
Travel frequently and on short notice, working long or flexible hours as needed; and
Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
Manage or oversee activities related to in-country legal, labor and financial compliance.
Liaise and coordinate with WO treasury on invoice payments.
Manage and oversee local accounting vendor.
Manage and oversee relationships with other vendors and service providers as needed.
Manage and/or oversee invoice processing.
Manage all Operations aspects of entry into new countries in the region and exit from countries where TNC is ceasing operations.

Minimum Qualifications

Bachelor’s degree and 6 – 10 years’ experience or equivalent combination of managing operations functions at the equivalent level.
Finance / Accounting and Auditing experience.
Proficiency in interpreting guidelines and manipulating, analyzing, and interpreting data.
Multi-country experience in the Africa region.
Experience leading and implementing multiple projects.
Experience generating financial reports, and analyzing and interpreting data.
Experience developing and administering departmental budget or equivalent.
Experience negotiating agreements.
Experience working with diverse teams across an organization.
Supervisory experience including setting objectives, managing performance, and conflict resolution.
Proven strong people and training skills.
Legally authorized to work in the desired locations.
Experience managing to the highest ethical standard.

Desired Qualifications

Expert knowledge of current and evolving trends in relevant discipline, preferably in a non-profit environment;
Multi-lingual skills and multi-cultural or cross-cultural experiences are appreciated;
Ability to work in partnership with others in a collaborative or advisory role;
Demonstrated ability to conceive and write creatively for various audiences;
Experience in Risk management
Experience developing, managing, and implementing goals, plans, and complex processes;
Expertise in current and evolving technology related to field of experience;
Successful experience managing and implementing strategic program goals;
Superior planning and problem-solving skills;
Accounting degree and CPA accreditation; and/or
Non-profit GAAP accounting experience.

To apply to this position, please visit the link below and click on Current Job Opportunities. Please submit your resume (required) and cover letter separately using the upload buttons.The Nature Conservancy is an Equal Opportunity Employer Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of men and women of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.The successful applicant must meet the requirements of The Nature Conservancy’s background screening process

October 26, 2024
Digital Finance/Mobile Money Advisor, BTG

Job Details
Digital Finance/Mobile Money Advisor is responsible for supporting activities to leverage mobile money and innovative payment schemes to scale up off-grid solutions in Sub-Saharan African (SSA) countries. This is a full-time role based in Nairobi, Dakar, Pretoria or Abidjan. This position reports to BTG Cross Cutting Team Leader.
Responsibilities

Lead all activities relating to digital finance and mobile money, including conducting assessments, identification of highest impact opportunities, contributing to annual work plans, implementing approved activities, and reporting on progress
Assist off-grid companies to identify and realize opportunities to incorporate and/or scale-up the use of innovative payment schemes, such as PAYGO and digital finance mobile money technology, in off-grid electrification business models
Identify and promote partnerships with mobile network operators, mobile money operators and digital finance providers to increase the accessibility of off-grid electrification products and services for a wider range of potential customers
Advise BTG country advisors on issues relating to digital finance, mobile money and innovative payment schemes
Review and provide feedback on proposed regulations for digital finance and mobile money in SSA countries

Requirements

Master’s degree in a relevant field and 6 years’ relevant experience including substantive field experience in Africa or Bachelor’s degree and 10 years of experience
Prior experience with mobile money and digital finance in SSA required
Prior experience with off-grid electrification and pay-as-you-go (PAYG) business models preferred
Effective communication skills and coordinating between various stakeholders, including government departments and private sector organizations, including mobile operators, Financial Institutions (FIs) and ideally, off-grid energy companies.
Possess excellent organizational and analytical skills;
Strong verbal and written English and French communications skills.

October 26, 2024
Manager in Regulatory, Compliance & Advisory Services

About the job
The client is seeking to strengthen its RC&A team by recruiting a highly motivated individual for the position of Manager.
Specific roles & responsibilities:

Key Responsibilities of the successful candidate for the position will include:
Raise the profile of the team both internally as well as externally through project delivery, networking, thought leadership and press coverage
Contribute to driving revenues across for RC&A and the client’s wider Tax
To undertake and lead business development through active pursuits by identifying leads, converting leads to expressions of interests, proposals and client engagements;
Responsible for the design of client solutions and the development of client deliverables such as assignment reports and presentations;
Manage external and internal stakeholders and ensure proper service delivery so as to exceed client expectations;
To participate in the various firm’s activities

Required Skills & Competencies

6 to 10 years corporate and commercial legal experience with highly regarded commercial law firm. This should include M&A, business reorganizations, project finance, joint ventures, employment law; real estate law
Highly developed technical legal knowledge and skills;
Ability to work independently as well as part of a team;
Ability to develop new client business;
Willing to work as part of an integrated advisory business
Have a strong network of work-winning
Excellent presentation and communication skills, both written and
Confidence and presence, with credibility at the highest
Demonstrated ability to work under pressure and meet tight deadlines
Demonstrate ability to develop and maintain good client relationships

October 26, 2024
Digital Finance/Mobile Money Advisor, BTG Deputy Chief of Party/Power Africa Coordinator East Africa Energy Program (EAEP) Transaction Advisor, East Africa

Job Description
Digital Finance/Mobile Money Advisor is responsible for supporting activities to leverage mobile money and innovative payment schemes to scale up off-grid solutions in Sub-Saharan African (SSA) countries. This is a full-time role based in Nairobi, Dakar, Pretoria or Abidjan. This position reports to BTG Cross Cutting Team Leader.
Responsibilities

Lead all activities relating to digital finance and mobile money, including conducting assessments, identification of highest impact opportunities, contributing to annual work plans, implementing approved activities, and reporting on progress
Assist off-grid companies to identify and realize opportunities to incorporate and/or scale-up the use of innovative payment schemes, such as PAYGO and digital finance mobile money technology, in off-grid electrification business models
Identify and promote partnerships with mobile network operators, mobile money operators and digital finance providers to increase the accessibility of off-grid electrification products and services for a wider range of potential customers
Advise BTG country advisors on issues relating to digital finance, mobile money and innovative payment schemes
Review and provide feedback on proposed regulations for digital finance and mobile money in SSA countries

Requirements

Master’s degree in a relevant field and 6 years’ relevant experience including substantive field experience in Africa or Bachelor’s degree and 10 years of experience
Prior experience with mobile money and digital finance in SSA required
Prior experience with off-grid electrification and pay-as-you-go (PAYG) business models preferred
Effective communication skills and coordinating between various stakeholders, including government departments and private sector organizations, including mobile operators, Financial
Institutions (FIs) and ideally, off-grid energy companies.
Possess excellent organizational and analytical skills;
Strong verbal and written English and French communications skills.

go to method of application »

October 26, 2024
Head of Sales & Marketing

Job Objective
Head of sales & Marketing is responsible for sales and sales support functions; manages all aspects of sales activities for a sales force covering a large territory or market, responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account/sales Executives.
Responsibilities

Enhances communication systems within the region to ensure effective communication up, down and across the field organization.
Develops an organization that will help the company support aggressive growth plans.
Oversees training and development of management and staff. Responsible for the performance and development of the Account/sales Executives
Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
Initiates and coordinates development of action plans to penetrate new markets.
Assists in the development and implementation of marketing plans as needed.
Conducts one-on-one review with all Account/sales Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account/sales Executive’s sales and activity performance.
Provides timely feedback to senior management regarding performance.
Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
Maintains accurate records of all pricings, sales, and activity reports submitted by Account/sales Executives.
Creates and conducts proposal presentations and RFP responses.
Administration
Develop, review the departmental operational policies, processes & procedures
Ensure implementation and compliance to policies and procedures through constant supervision
Ordering stationery and disposables to ensure smooth running of the department
Manage staff leave and attendance
Record keeping for the department- clients lists, consultants managing the accounts, contracts/pre-qualifications and contract expiry dates etc.
Conduct weekly meetings with teams to update on departmental performance, customer complaints, issues etc.

People management

Monitor team activity and workload in order to identify recruitment needs and seek approval.
Participate in recruitment of approved new team members and conduct interviews in a timely manner and in accordance with company standards. Final recruitment subject to approval with the HR manager and Director
Constantly motivating the sales team to hit their targets and ensure company profitability;
Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
Meeting management to advise on strategy, finding out about any local issues and future trends;
Overseeing the recruitment, selection and retention of staff as well as staff training;
Organizing incentives, bonus schemes and commissions in liaison with HR & Operations
Communicating with staff and providing encouragement, help and advice;
Dealing with disciplinary matters and customer complaints.

Performance Management

Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (E.g. account management, finance, Travel, Tours and IT).
Manage, motivate and provide direction to direct reports to achieve agreed targets.
Maximize team productivity through ongoing reporting, feedback and counseling. Goal setting, review and appraisal process of consultants.
Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development

Risk management

Monitor and report on all issues pertaining to the operation, escalating and mitigating of all risks

Leadership and Management

Lead, coach, mentor and empower direct reports to meet the operational goals.
Ability to mentor direct reports and identify opportunities for growth within the department.

Skills, interests and qualities
The skills required to perform such work are as diverse as the function itself. The most important skills are:

Excellent written and Oral Communications skills
Organizational abilities. Planning and prioritizing through execution to monitoring for productivity and efficiency.
Analytic capabilities/understanding of processes and implementation of SOPs
A broad understanding of other functions. An attention to detail and analytical.
Coordination and optimization of processes for maximum efficiency.
Quick decision-making with a clear focus on problem-solving.
People skills- must people skills to properly navigate the fine lines with colleagues, subordinates and senior management. Ability to interact and cooperate with all company employees.
Creativity- ability to finding new ways to improve corporate performance.
Tech-savvy. Familiar with the most common technologies used in the industry, a deeper understanding of the specific operation technology at the organization including CRM
IT/Computer Knowledge skills, working in an automated Quality Control environment, and Implementing best practices.
Resilience to cope with long hours and pressure at peak times
Innovation and energy with a desire to drive others;
Commitment to people management;
Sound judgment with attention to detail

Qualifications

Minimum Bachelor’s Degree (Tourism & Travel or BCOM with major in Sales & Marketing) with relevant managerial and travel-related experience.
Minimum Experience: 6-10 years of direct supervision of sales & marketing executives, account managers in a corporate travel environment.
Experience managing leisure, group or event travel.
Specific functional experience, perhaps in operations, marketing, sales, may be advantageous.
Good leadership skills and knowledge of people management
Good understand of customer service skills
Good financial understanding of budget and reports
A strong business acumen
Excellent Phone & E-mail etiquette – You could be on call 24 hours a day. Should be prepared to work late hours and also on holidays if need be.

October 26, 2024
General Manager

Job Description:
We are looking for an experienced Business Developer with strong and proven digital experience to join our East Africa Operation as General Manager.
Responsibilities

Grow Justpalm East Africa marketing share;
Build strong relationship with clients (Brands, Media Buying and Creative Agencies);
Manage Justpalm East Africa P&L
Facilitate requirements gathering meetings with clients;
Document requirements into user stories, acceptance criteria and workflows
Communicate requirements to the delivery team
Share local and regional business knowledge with the broad team;
Develop and maintain effective working relationships with all involved parties

Skills and Competencies

Prior experience in working / managing a Digital Marketing Agency is a MUST!
Proven track record of managing P&L;
Must have existing relationship at ALL level with Brands, Media Buying Agencies and Creative Agencies;
Excellent verbal and written communication skills internally and with clients;
Excellent people skills, relationship building, influence and ability to drive team cohesion
Be innovative / proactive/ preventative
Ability to work under pressure / high tolerance for stress
Critical thinking and problem solving skills
Emergent leader including conflict management, servant / natural leadership and facilitation
A relentless approach to the pursuit of continuous improvement
High energy level
Approachable and adaptable
Good judgment
Positive role model/positive attitude
Reflective listening skills and understanding of the other’s point of view
Focused with good time management

Qualifications

Degree from a reputable university;
MBA graduate will be a plus!

Experience

6 to 10 years experience in managing / working for a Digital Marketing Agency;
Proven experience in growing businesses
Track record of strong relationships with C-level executives in East Africa.

October 26, 2024
Travel Operations Manager

Job Objective:
The role of the Travel Operations Manager is to lead and coordinate the daily activities of travel consultants, consisting of up to 12 travel consultants. Main objective is to ensure seamless service to ATS TRAVEL clients. Some of the main duties of the Operations Manager include monitoring the overall activity of all travel accounts. Ensure that call and email volumes are monitored to meet the customer service standards. Manage and lead team members to ensure that they are available to provide the contracted customer service during working hours, and have the skills to make arrangement in GDS for flights, transport, and accommodation for a trip.
Responsibilities

Sales & Marketing –

Marketing & Selling all travel products- Help in promoting and marketing the business, sometimes to new niche markets, this may need time out of the office to see new prospects and dormant clients. Also may require delegation consultants to specific dormant accounts. (New Business)
Dealing with customer enquiries & complaints, aiming to meet their expectations- Account Management/Customer service
Maintaining and following clients for business- (Retention) by ensuring all consultants follow up on client enquiries for closure by calling/emailing to ensure client enquiries are confirmed.
Developing business strategies to increase profitability
Ensuring increased sales revenues month by month
Ensure consultants do telesales on daily basis (train if need be) especially on dormant or inactive accounts for the past one week.
Track sales per client, comparative analysis of previous year-same month, month to month, propose strategy to increase or maintain sales.
Online booking tool adoption and awareness

Operations Management –Operational efficiencies, overseeing the smooth, efficient running of the business

Manage Client Service Levels by;

Manage daily service levels across all communications channels:
Transaction processing time, i.e. turnaround time. Ensuring all client enquiries are responded to on time as per departmental SLA- domestic/regional tickets, 30minutes- International tickets
Telephone and email service factor monitored and met
All enquiries/quotations are converted into sales- 80% conversions through timely follow up of quotations by consultants, keeping records of all enquiries and sales through daily reports
Client feedback on rejected quotations, and measures to correct the problems thereof
Provide the highest levels of service delivery to clients and stakeholders. Ensure all client complaints are resolved within 24 hours of reporting
Ensure 24 hour access and availability to service is seamless and efficient
Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner. Ensure Ticketing reports are done daily by the consultants by COB.
Create a Customer First culture and manage culture Change

Financial Management & Reporting

Ensure maximum profitability of the travel department to the Company by;
Negotiating with travel partners for best rates (discounted fares, special fares, commissions etc.) to earn competitive advantage
Ensure airline penalties and losses from consultant errors are minimized – ADMs. Penalties/losses are audited, analyzed, reported and mitigations in place to minimize them.
Ensure all ticketing reports are done accurately, consultants countercheck the client invoices before signing for dispatch.
Ensure all unutilized tickets (ticket refunds and tax refunds) are done on time- monthly
Develop, implement and monitor departmental budgets, maintain statistical/financial records.
Submit monthly performance & risk reports to management- Sales, profitability etc.

Administration

Develop, review the departmental operational policies, processes & procedures
Ensure implementation and compliance to policies and procedures through constant supervision
Ordering stationery and disposables to ensure smooth running of the department
Ensure cleanliness of the department
Manage consultant’s weekend rota and 24 hour schedule, ensuring reachability and availability on weekends, holidays and off office hours.
Manage consultants leave and attendance
Record keeping for the department- clients lists, consultants managing the accounts, contracts/pre-qualifications and contract expiry dates etc.
Conduct weekly meetings with consultants (every Wednesday) to update on departmental performance, customer complaints, issues etc.

People management- These includes the following;

Monitor team activity and workload in order to identify recruitment needs and seek approval.
Participate in recruitment of approved new team members and conduct interviews in a timely manner and in accordance with company standards. Final recruitment subject to approval with the HR manager and Director
Constantly motivating the travel team to hit their targets and ensure company profitability;
Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
Meeting management to advise on strategy, finding out about any local issues and future trends;
Overseeing the recruitment, selection and retention of staff as well as staff training;
Organizing incentives, bonus schemes and commissions in liaison with HR & Operations
Communicating with consultants and providing encouragement, help and advice;
Dealing with disciplinary matters and customer complaints.

Performance Management –

Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organization. (E.g. account management, finance, sales and IT).
Manage, motivate and provide direction to direct reports to achieve agreed targets.
Maximize team productivity through ongoing reporting, feedback and counseling. Goal setting, review and appraisal process of consultants.
Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development

Risk management-

Monitor and report on all issues pertaining to the operation, escalating and closing off all risks
Leadership and Management
Lead, coach, mentor and empower direct reports to meet the operational goals.
Ability to mentor direct reports and identify opportunities for growth within the department.

Skills, interests and qualities
The skills required to perform such work are as diverse as the function itself. The most important skills are:

Excellent written and Oral Communications skills
Organizational abilities. Planning and prioritizing through execution to monitoring for productivity and efficiency.
Analytic capabilities/understanding of processes and implementation of SOPs
A broad understanding of other functions. An attention to detail and analytical.
Coordination and optimization of processes for maximum efficiency.
Quick decision-making with a clear focus on problem-solving.
People skills- must people skills to properly navigate the fine lines with colleagues, subordinates and senior management. Ability to interact and cooperate with all company employees.
Creativity- ability to finding new ways to improve corporate performance.
Tech-savvy. Familiar with the most common technologies used in the industry, a deeper understanding of the specific operation technology at the organization including PBX Phone system management, Amadeus/Galileo Script writing, TRAMS Interface experience, Client Base Plus development, integration and deployment for leisure or corporate travel, automated ticket-based ticketing and tracking system.
IT/Computer Knowledge skills- Expertise with the Galileo/Amadeus GDS platform and web fares integration, working in an automated Quality Control environment, and Implementing best practices.
Resilience to cope with long hours and pressure at peak times
Innovation and energy with a desire to drive others;
Commitment to people management;
Sound judgment with attention to detail

Job Qualifications

Minimum Bachelor’s Degree (Tourism & Travel or business related) with relevant managerial and travel-related experience.
Minimum Experience: 6-10 years of direct supervision of front line travel Consultants in a corporate travel environment.
Experience managing leisure, group or event travel.
Specific functional experience, perhaps in operations, marketing, sales, retail or IT role, may be advantageous.
Advanced knowledge of GDS system – Amadeus/Galileo
Good leadership skills and knowledge of people management
General understanding of KPI used in travel industry
Good understand of customer service skills
Good financial understanding of budget and reports
A strong business acumen
Excellent Phone & E-mail etiquette
You could be on call 24 hours a day. Should be prepared to work late hours and also on holidays if need be.

October 26, 2024
Director Of Business Operations

Job description
As Komaza’s Director of Business Operations (BizOps), you will be responsible for leading our shared services center to support rapid expansion of our operations. You will build a team of key managers and direct development of clear strategic plans for each department, then drive to results. This role requires significant hands-on design leadership to build systems, data structures, policies, plans, and cultivate a culture of excellence. Beyond building capacity within each department, you must also connect the dots between departments to foster the collaboration required to tackle major challenges.
About the Team
A key part of Komaza’s rapid-expansion strategy is replication into new geographies. To succeed, our business support teams must be redesigned to deliver a significant increase their speed, scope and scale of work. Business Operations leads the development and management of four primary service departments including Supply Chain (procurement & logistics), Fleet Management (for scores of field motorbikes), Business Administration (facilities & property) and IT (infrastructure management). Collectively, this group of departments will grow from 15 to 40+ people over the next two years.
Professional Attributes

Laser-focused on delivering successful outcomes
Flexible, resourceful, and hands-on enough to do what is necessary to get the job done
Independent, intellectually curious, and comfortable working through ambiguity
Highly collaborative & skilled at soliciting efficient input from others
Passionate about Komaza’s mission and vision — to create life-changing income for poor farmers by building a competitive, large-scale forestry & wood products business.

Qualifications

MBA from top global university (or equivalent degree/work experience).
6-10 years of work experience at industry-leading companies in a relevant field (e.g. finance, internal consulting), with 3+ years of experience leading high-calibre teammates.
Superb analytical, critical-thinking and quantitative skills, with prior experience in complex systems design, excel modeling and operational implementation
Strong innovation skills to troubleshoot bottlenecks and design continuous improvements.
Ability to retain big-picture strategic awareness while diving deep into details, and providing coaching to help others focus on key factors, rather than getting lost in the weeds.

October 25, 2024