Job Experience: Experience of 5 – 6 years

End-Term Evaluation of the Project, Development, and Inclusive Peace for All in Kenya (DIPAK)

The objective of this evaluation is to assess the effectiveness of FCA’s peacebuilding approaches in Kerio Valley and their contribution to lasting change and impact. The evaluation will assess the relevance of the action and the progress made towards achieving the planned outcomes by measuring the progress towards the project indicators. The evaluation findings will also be used for learning to inform programming and provide FCA and the donor with useful feedback on the project’s performance and impact. Further, the findings will be utilized for decision-making on whether or not to adapt the strategies as well as inform the development of exit strategies for FCA’s interventions. The results will be disseminated to the right-holders (including beneficiaries) as well as the government officials – accordingly, the language used should reflect the expected audience KECO will utilize the evaluation findings to both improve the quality of work and specifically compliance with the Core Humanitarian Standards (CHS) and other standards.

The specific objectives of the end-term evaluation are as follows:

To evaluate the relevance of the project to the context and stakeholders.
Measure the efficiency of the project in relation to the resources.
Assess the overall contribution of the action to improved Development and Inclusive peace for all in northwestern Kenya covering West Pokot, Baringo, and Elgeyo Marakwet counties.
Document challenges, programmatic lessons learned, and key recommendations for program improvement.
Analyse the change brought by the project implementation through comparison with the baseline report.

Skills and qualifications required

At least 6 years of experience in designing and implementing impact evaluations (essential)
5 years’ experience and knowledge of facilitating participatory evaluation processes as a team leader (essential)
Experience in evaluating peacebuilding or conflict resolution projects and programmes (required)
An advanced degree in development studies, peace and conflict management and field experience is desirable.
H/She should be familiar with Kenya’s peacebuilding and development strategies.
Sound knowledge and understanding of community-led peacebuilding structures with a specific focus on understanding women’s role in peacebuilding, as well as understanding of nexus programming linking humanitarian action and development to peacebuilding.
The consultant should have broader experience working with relevant peace-building approaches, including Do no harm (DNH) and strengthening local capacities for peace.
The consultant is expected to be able to travel to the project locations.
The consultant should be able to complete and submit the assignment within one month period.
Ability to travel to remote and often insecure project areas with support from FCA team.

For the full RFP which includes the instructions for the preparation and submission of the proposal, the rules that govern the application process and the relevant forms please do write an email to kenya.tender1@kua.fiFor all enquires, we ask that you clearly state in the subject line of the email “Enquiries – End-Term Evaluation of the project, Development, and Inclusive peace for All in Kenya (DIPAK)” and the area of concern in the body.All proposals must be submitted by mail and please state in the subject line “End-Term Evaluation of the project, Development, and Inclusive peace for All in Kenya (DIPAK)”.All applications must be received no later than 2259 hours on October 27th, 2023.

Apply via :

kenya.tender1@kua.fi

November 2, 2024
IT Quality Assurance IT Business Analyst

Duties and Responsibilities
Test Planning and Strategy:

Collaborate with project stakeholders to develop detailed test plans, including scope, objectives, resources, and schedule.
Define test cases and criteria for various types of testing (e.g., functional, regression, integration, performance).

Test Execution:

Conduct thorough testing of software applications, systems, and infrastructure to identify defects and areas for improvement.
Document and report test results, including defects, to the development team.

Defect Management:

Track, prioritize, and manage defects using designated tools or systems.
Collaborate with development teams to ensure timely resolution of identified issues.

Automation Testing:

Develop and execute automated test scripts using industry-standard tools (e.g., Selenium, JUnit).
Continuously seek opportunities to enhance automation coverage and efficiency.

Regression Testing:

Perform regression testing to validate software changes and updates.
Monitor and maintain regression test suites for optimal coverage.

Performance Testing:

Conduct performance and load testing to evaluate system stability, responsiveness, and scalability.
Analyze and report performance metrics to guide optimization efforts.

Documentation:

Create and maintain detailed test documentation, including test cases, test data, and test scripts.
Generate comprehensive test reports for project stakeholders.

Collaboration and Communication:

Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure alignment on testing objectives and priorities.
Communicate effectively to articulate testing progress, issues, and recommendations.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
5-6 years of experience in IT quality assurance or testing roles.
Proficient in manual and automated testing methodologies.
proven work experience in software development – writing clear, concise, and comprehensive test plans and test cases
Strong understanding of testing tools and frameworks (e.g., Selenium, JIRA, TestRail).
Experience with version control systems (e.g., Git).
Experience with coding languages e.g. JAVA
Experience with at least one scripting language e.g. Python
Experience with a relational database system e.g. MySQL, PostGreSQL
Experience with SQL scripts and database administration

If you are up to the challenge, possess the necessary qualifications and experience; please send your application letter and CV only quoting the job title on the email subject (IT Quality Assurance) to hr@sportpesa.co.ke by 23rd October 2023. Only short-listed candidates will be contacted for an interview.

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Apply via :

hr@sportpesa.co.ke

November 2, 2024
Gender, Equity, Safeguarding and Social Inclusion (GESSI) Integration Manager (YALI)

Position Description

FHI 360 seeks to hire a Gender, Equity, Safeguarding, and Social Inclusion (GESSI) Manager for a USAID-funded project entitled Young African Leaders Initiative Legacy and Localization (YALI L&L). YALI is a USAID project supporting the next-generation expression of the Regional Leadership Centers (RLC) component of the Young African Leadership Initiative (YALI), the United States’ premier investment in young African leaders. As the on-continent component of the YALI program, in 2015 USAID launched four YALI RLCs at higher education institutions in Ghana, Kenya, Senegal, and South Africa. The RLCs have provided access to leadership and functional training to 22,000 young leaders aged 18–35 from 49 sub-Saharan countries in three tracks: business and entrepreneurship, public management, and civic leadership. YALI 2030 will build on the RLC foundation to create an expanded pan-African youth development model that will harmonize training curriculum, serve underrepresented/underserved youth, build alumni network capacity and professional development opportunities, and develop new program-related partnerships with the private sector and other stakeholders and donors.

Accountabilities
Technical Requirements

Provide technical leadership to activities related to GESSI.
Liaise and coordinate with key collaborators, including YALI Africa, RLCs, alumni chapters, and other key counterparts including host institutions, government officials, private sector, and civil society organizations.
Mentor junior technical staff in tracking, analysis, and synthesis of GESSI results to advance learning both within the program and externally.
Perform other related duties as assigned.

Project Design and Implementation

Coordinate closely with the technical staff at the project office in Kenya and with YALI RLC staff in Kenya, Ghana, Senegal, and South Africa to ensure effective integration of GESSI approaches in workplan deliverables, activities, and needs identified by key YALI collaborators and counterparts.
Lead the Gender Equality and Social Inclusion (GESI) Analysis
Create a GESSI Action Plan
Ensure the timely implementation of the GESSI Action Plan
Serve as the project’s Safeguarding Focal Point
Revise and apply existing tools to conduct a GESI Organizational Capacity Assessment (OCA)
Support YALI Africa and the RLCs to conduct participatory GESSI organizational capacity assessments that roadmap steps toward becoming GESSI transformative organizations.
Work with the RLCs to improve their GESSI Capacity
Support recruitment for YALI scholars to ensure there is an equitable balance of women, men, and LGBTQI+ individuals, as well as people with disabilities, urban, rural and ethnic minorities.
Support alumni to work at the grass-roots level to engage and support marginalized youth facing barriers in application, participation, and alumni phases.
Work with YALI alumni to develop recruitment materials and approaches on social media.
Assist YALI to develop approaches to providing reasonable accommodations for people with disabilities who are recruited as YALI scholars.
Assist in the development of a suite of policies for YALI addressing harassment and violence in the work environment, safeguarding program participants, diversity equity and inclusion.
Work with HR team to train staff on awareness, implementation, and enforcement of GESI-related policies.
Address physical and cultural accessibility: Audit residences, classrooms, and other gathering places and prioritize upgrades to eliminate to the extent possible physical and cultural barriers to inclusion.
Establish formal and informal partnerships with organizations led by women, LGBTQI+ individuals, people with disabilities and other marginalized groups.
Co-develop a GESSI Transformation Course for alumni and other participants.
Work closely with the YALI Africa team to integrate and mainstream Gender and inclusion principles in all aspects of the project.
Conduct annual GESSI audits.
Serve as an internal technical resource on relevant issues or facilitates connections between staff members and divisions as and where needed.

Operations Management

Raise challenges or issues to project leadership, as needed.

Project/Program Reporting

Support the tracking of technical assistance and refinement of GESSI activities.
Support documentation and collation of GESSI-related lessons learned, standard processes, and success stories.
Review and strengthen regular programmatic reporting on GESSI approaches and activities.
Help in the development and review of workplans related to GESSI activities.
Work closely with the Activity Monitoring, Evaluation, and Learning Plan (AMELP) team to support the tracking of one or more GESI-related indicators.

Quality Assurance

Ensure technical deliverables related to capacity strengthening from assigned countries are of high quality and meet client / funder contractual obligations.

Applied Knowledge & Skills

Ensure appropriate and timely technical support for activities.
Strong GESSI knowledge and skills
Strong knowledge and skills on youth leadership development through training, networking, and related activities.
Strong knowledge and skills on gender equity and social inclusion.
Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
Comfort attending and facilitating meetings and representing GESSI issues.
Excellent interpersonal and problem-solving skills, creativity and flexibility.
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Has the ability to lead activities, set realistic priorities, and plan for the successful implementation of activities.
Proficient writing and verbal communication skills.
Ability to lead their own work to job to meet performance standards.
Must be able to read, write and speak fluent English.

Supervision Given/Received

The GESSI Manager reports to the DCOP and is a senior member of the technical team.
May supervise other staff members.
Self-motivated, proactive orientation to setting and achieving priorities and meeting
Works under general guidelines for completion and accuracy as determined by the supervisor

Education

Master’s Degree or its International Equivalent in a relevant field such as Public Policy, Organizational Development, or Education, or a BA with commensurate work experience.

Experience

At least 6 years experience working in international development settings with local or international organizations.
At least 5 years experience working on gender and or inclusion issues.
Experience developing GESSI training curricula and training a variety of stakeholders.
Experience conducting a gender and social inclusion analysis or experience developing a GESSI Action Plan
Experience working in countries in Africa.
Advanced skills in French, Portuguese, or other widely spoken African languages other than English are preferred.
Positive and professional attitude, including ability to lead and work well in a team setting.

Apply via :

fhi.wd1.myworkdayjobs.com

November 2, 2024
Business intelligence Developer Acquiring Service Agent

Job Summary
The role holder is responsible for creation of algorithms to automate extraction, analysis, and presentation of complex data. They will be responsible for improving efficiency in the presentation of data and insights for end user consumption. The holder will be required to translate business requirements into automated solutions using self-service platforms and analytics solutions. They will be responsible for ensuring development standards are maintained across all solutions generated by the data team.
Job Summary / Purpose:
The role holder is responsible for creation of algorithms to automate extraction, analysis, and presentation of complex data. They will be responsible for improving efficiency in the presentation of data and insights for end user consumption. The holder will be required to translate business requirements into automated solutions using self-service platforms and analytics solutions. They will be responsible for ensuring development standards are maintained across all solutions generated by the data team.
Key accountabilities/Deliverables/Outcomes

Lead the design, development, and maintenance of software solutions using technologies such as MS PowerApps, PowerBI, SharePoint, ReactJs, PHP, and AWS.
Build web-based applications that integrate with core banking systems using RESTful APIs.
Work closely with business stakeholders& Analysts to identify and prioritize software requirements.
Review requirement documents and propose timelines and architecture for delivery
Facilitate automation by designing systems to collect data, maintain its quality, enrich it, and present insights from warehouse, PowerApps, AWS, API among other sources
Adhere and maintain standards set by the data governance team in development of data artefacts and BI solutions
Review solutions developed by junior developers for governance compliance
Conduct regular training to junior developers on development standards
Support BI Analysts respond to complex data requests by creating and curating advanced structured queries, algorithms, dashboards, and reports
Support Data Science team in data sourcing, classification, and exploratory data analysis in support of AI/ML use cases
Transform large, disparate datasets into reusable artefacts such as multidimensional cubes, fact tables, data models, views etc to be maintained in the data warehouse.
Monitor tasks and projects assigned on Helpdesk and DevOps backlogs
Undertake research and development and apply new techniques in solving business reporting problems.
Actively challenge status quo and offer ideas to improve operations and existing solutions deployed by colleagues

Work within the multidisciplinary teams including data engineers, data scientists, product managers, agile delivery managers, to scope, plan and deliver data driven insight
Preferred Qualification

Bachelor’s degree in IT, technology, data science, business analytics or math focused fields is preferred (or equivalent on-the-job experience and personal analytics projects).
Certified in SQL, AWS or Hadoop Data management

Preferred Experience

Minimum 5-6 years technical experience

Knowledge and Skills

Strong analytical and diagnostic skills
Ability to work in teams and remotely
Experience in working within a large complex organisation with multiple stakeholders
Experience in object-oriented programing/function scripting languages
Experience in use of project management tools such as JIRA, Planner, DevOps, GIT

Behavioral Competency

Problem-solving skills- Ability to identify and solve complex problems using analytical thinking and creativity
Attention to detail- Ability to maintain accuracy and thoroughness in all tasks, from data collection to analysis and reporting.
Curiosity and continuous learning- Passion for learning and keeping up with the latest trends and developments in the field of data science.
Strong analytical thinking- Ability to approach problems in a logical and systematic manner, using data-driven insights to guide decision-making.
Effective communication skills- Ability to articulate complex ideas and findings in a clear and concise manner, both verbally and in writing.
Ability to work in a team environment- Ability to collaborate with others, share knowledge and expertise, and contribute to a positive team culture.
Time management and prioritization- Ability to manage multiple projects and deadlines, prioritize tasks effectively, and deliver high-quality work on time.
Adaptability and flexibility- Ability to adjust to changing priorities, work in a dynamic environment, and thrive in a fast-paced setting.

Technical Competencies

Visual Analytics- Ability to use visual intelligence tools such as PowerBI, Tableau, QlikView, Power Query, IDEA to create business solutions
Query language proficiency- Knowledge of query languages such as SQL, Hive, Pig, and the ability to write efficient queries to extract, transform, and load data from relational and non-relational databases
Scripting and object-oriented programming skills- Proficiency in scripting languages such as Python, R, or PHP in ReactJs, and knowledge of object-oriented programming
Data Warehouse management- Proficiency in creating views, tables, procedures, dimensions and working with Kimball marts and tabular models to create reusable data artefacts in Warehouse
Streaming Data Analytics- Proficiency in working with streaming data from KAFKA, Hadoop, API to ingest, analyse and output data through API or into warehouses in support of data solutions
Structured and unstructured Data analysis
Agile Project management- Ability to manage projects and develop technology solutions in Agile way and using agile tools and GIT for CI/CD
Workflow data analysis- Ability to use workflow-based data tools such as Knime, Alteryx, SSIS for data blending, cleansing, analysis, creation of data pipelines and algorithms in support of business solutions
Cloud computing experience- Experience with Cloud offerings such as AWS, Azure, and GCP, and the ability to set up, manage, and optimize cloud-based data infrastructure and analytics solutions.
Big data engineering tools- Ability to work with Apache Spark, Hadoop, Impala, Hive, Hue,DataBricks to create and maintain warehouse and data pipelines

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Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Assistant Manager – Digital Channels Support Assistant Relationship Manager – Business Banking Senior Manager – Marketing, PR & Customer Experience (Central Office) Senior Office – Internal Audit (Central Office) Assistant Relationship Manager – Trade Finance Senior Relationship Officer – Enterprise Senior Relationship Officer– Agribusiness

The main responsibility of the job holder will be to actively manage and take responsibility for the digital channels team within the Service Delivery Department. The job holder will ensure that all digital channels are processed and settled, and client disputes resolved in an accurate and timely manner and in compliance with all relevant regulation, policies and procedures.
JOB DESCRIPTION

Managing and monitoring in ensuring uptime with all the digital platforms in digital support department being Money Transfer Services Lipa Na M-PESA, B2C, C2B, Juba Express, Rapid Transfer, Western union, Money gram, Xpress Money, RIA.
Manage and supervise Float Management funding of bank to customer- B2C portal in ensuring that funds are available for customer transactions
Management and supervision of Debit card chargebacks in refunding claims from other banks.
Management and transaction supervision of all unsuccessful mobile banking transactions including C2C, B2C, LNM and utilities have been refunded to the customers in ensuring efficiency and avoiding inconveniences in customer usage.
Management and supervision of MTS transactions in ensuring that customers are receiving and sending money effectively.
Managing and supervising the electronic banking end-to-end processes on cards, pins and mobile banking.
Ensuring that all raised disputes with customer service department and branches are closed.
Ensuring stakeholder management with the business partners in ensuring that SLAs are met.
Ensuring that the respective reports are submitted on a timely manner.
Ensuring that partnership contracts from the business partners have been executed.
Managing and ensuring all the department reconciliations have been done and record of the same is verified and filed.
Ensure that all transaction processing is in compliance with regulatory and Bank’s policies and procedures with prompt intervention to resolve problems/ concerns. Act as a payment/transaction authorizer, where necessary.
Ensure accurate and timely reconciliation, monitoring and settlement of all transactions.
Manage maintenance of transaction records and documents and create an archival system for easy retrieval.
Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
Provide leadership and direction to the rest of the marketing and customer experience teams.

KNOWLEDGE: SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Bachelor’s degree in economics or business-related field.
5-6 years’ work experience, preferably within the financial sector, 2 of which should be in a team leader position with predominant experience in digital channels, product development and service excellence.
An experience in managing change in relation to systems, processes, workflows and resources is an added advantage.
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
Experience in stakeholder management.
Proficient in the use of Banking and office management systems.
Excellent understanding of Treasury settlement is an added advantage.
Risk Management and prevention.
Be commercially aware of digital payment, and digital products, systems and new innovations.
Good MS Office product skills with a bias in EXCEL, Word & PowerPoint.
Basic knowledge on AML (Anti- Money Laundering).
Strong people management skills and experience, including change management.
Great interpersonal skills.
Strong analytical skills.

go to method of application »

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 15th September 2023 at 5:00pm.

Apply via :

hr@rafiki.co.ke

November 2, 2024
Senior Compliance Officer

Job Ref. No. JLIL153

Role Purpose

The job holder will be accountable for the compliance of the Life Business. The job holder will support services on all levels ensuring the company is compliant with internal Jubilee Insurance policies, all external regulations, acts and laws applicable in the insurance and financial services industry. The role holder plays a critical role in overseeing and implementing the company’s compliance framework, thus mitigating compliance risks and upholding the highest ethical standards within the organization.

Main Responsibilities

Ensures that applicable regulation is adhered to by the business and support functions through day-to-day monitoring and regular review to ensure compliance to existing legislation, regulations and internal policies and controls.
Ensures that compliance risks are identified, assessed, controlled, and enforced.
Suspicious transactions are identified and reported immediately to the Money Laundering Reporting Officer without tipping off.
Review company processes/operational manuals and systems to ensure that they are regularly updated to meet the set regulations, policies, and all other requirements such as mandates, escalations, controls, etc.
Identifying areas of compliance weakness and recommend remedial measures in consultation with the CEO, Heads of Departments, Regional Compliance Manager, and Regional Risk Manager.
Work with Internal Audit on their recommendation on compliance related issues for implementation.
Preparing departmental compliance training material and train staff and third parties within the business. Verify understanding through testing and work with the Compliance team on projects to increase compliance awareness.
Preparing and presenting compliance reports to various stakeholders on a daily, weekly, monthly, quarterly and annual basis.
Coordinating the Anti–Money Laundering, Data Protection, and other regulatory activities.
Conducting continuous audits, reviews, and enhancements of processes/systems/documents and manuals with reference to laid down policies, regulations, laws, and best practices within the company.
Report non-compliance and support the team in management of a crisis or compliance violation.
Address employee concerns or questions on legal compliance.
Demonstrate continued personal development within the compliance space.
Any other duties that may be assigned by the Management

Key Competencies

Strong knowledge of life insurance industry regulations and compliance requirements.
Analytical skills to assess complex regulatory frameworks and identify potential risks.
Excellent communication and presentation skills to effectively communicate compliance matters.
Ability to build strong relationships and collaborate with various departments and stakeholders.
Problem-solving skills to address compliance challenges and implement effective solutions.
Attention to detail and a commitment to upholding the highest ethical standards.

Qualifications

Bachelor of Commerce in Finance, Business, Law or any other related field.
Relevant professional certifications in compliance management

Relevant Experience

Minimum of 5-6 years working experience in a compliance/audit environment within the financial services industry, preferably in the insurance or banking industry.

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 6th August 2023. Only shortlisted candidates will be contacted.

Apply via :

Recruitment@jubileekenya.com

November 2, 2024
Officer, Partnerships Officer, Financial Reporting

Job purpose

Create effective partnerships with chosen vendors.
Ensure the effective operations of Vendor output
Drive communication between vendors and line manager
Ensure that the targets are achieved by your vendors
To effectively work all Written off accounts to contribute towards increasing the recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.

Key Responsibilities

RELATIONSHIP MANAGEMENT

Manage a select portfolio of Vendors on the Vendors out-put measures.
Account level monitoring
Weekly high balance exposure reporting
Responsible to form part of weekly performance engagements via. email, telephone as well as face to face. (Performance Metric supplied).
Internal stakeholder management with regards to vendor admin.

PROBLEM MANAGEMENT

Ensure that all escalated problems or service complaints are resolved within the agreed SLA time.
Report all these complaints on a weekly and monthly basis in connect sessions.
Monthly Reporting & Monitoring of Key Metrics:
Monitor key measurements that was agreed to as per Service Level Agreements and frequency to ensure that vendors are achieving operational excellence and meeting agreed processing targets.

CUSTOMER SERVICE

Ensure that vendor complaints are logged, and root cause analysis undertaken to prevent recurring problems.
Ensure that all queries and problems are resolved promptly.
Ensure accuracy of information when resolving queries

INTERNAL PROCESS AND SB POLICIES AND PROCEDURES

Supply data or information to compile monthly dashboard for submission for meeting.
Validate data within the dashboard to ensure accurate reporting.
Communicate vendor issues proactively which could impact on customer service to Line Manager.
Action various reports where necessary to manage vendor performance and risk on Account Level
Identify risks and report to appropriate line.
Ensure Service Levels are met at all times.

OPERATIONAL EFFECTIVENESS

Manage the validity and integrity of all information (including MIS) received from the various vendors prior to any inclusion in any report for publication either internally or externally or both.
Ensure that the service levels are maintained to ensure that service level agreements with internal and external customers are always adhered to.

RISK MANAGEMENT

Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the Vendor’s operations.
Assist stakeholders with the identification of risks and reported to line

QUALIFICATIONS

Minimum Qualifications Type of Qualification: Degree
Field of Study: Finance and or Accounts or Business related degree

Experience Required

Experience Required: 5-6 years
Banking experience, particularly in operations / banking / project management / business analysis

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 1, 2024
QA & Loss Control Supervisor(Farm & Fresh)

Job Purpose:

Responsible for overseeing quality assurance process development and implementations,produce quality control,inventory control in the business and leading investigations on cash related theft, facilities and equipment damage, security access violations, fraud, and a variety of audits of employee activities.

Duties and Responsibilities:

Quality Assurance Management :

Development and implementation of Quality Assurance Policies.
Maintain and update training and audit databases to provide reports / indicators for discussion during Quality Management review meetings.
Timely resolution of problems related to quality management system implementation issues
Identifying problems or deficiencies in products and Quality management systems.
Quality Process improvement.
Ensuring compliance to quality standards both at farm level,receiving and dispatch.

Quality Assurance Execution.

Conduct process audits and Process Compliance reviews and reports to management.
Implement and improve established company’s quality processes.
Ensures warehouse hygiene standards maintenance.
Review of requirement documents, functional and technical specifications to ensure that quality is embedded in the process:

Auditing & Reporting:

Periodically conduct Internal Quality Audits, Defect Reporting & Management (report inadequacies and non-conformities and ensure for taking corrective actions)
Timely reporting of the status of all assigned tasks to the supervisor
Responsible for quality processes control.

Loss Control:

Champion the implementation of the Loss Control strategy in line with the overall business strategy.
Drive the adoption of various initiatives to prevent losses and reduce shrinkage.
Develop ways to detect safety issues and security violations and put programs in place to prevent repeat occurrences.
Maintain a database of bad check logs, reports on multiple offenders and alarm activation lists.
Lead investigations, logging and resolution of alleged and actual theft, violations of policy and compliance concerns.
Lead the development of appropriate Loss prevention policies and procedures and ensure proper training of the quality Assurance staff to guarantee implementation and adoption.
Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
Recommend improvements in loss prevention programs.
Perform or direct inventory investigations in response to shrink results outside of acceptable ranges

People Management:

Provide leadership to the direct reports including scheduling frequent one on one meetings, conducting monthly performance appraisals and driving a high-performance culture within the team.
Lead quality related trainings.
Support the recruitment of team members including role & success profile definition and interviewing.
Contribute to a sustainable positive workforce environment and culture through collaborative leadership, open communication and teamwork.
Key Performance Indicators (KPI’s)
100% quality assurance processes implementation. .
Effective shift management and supervision of all Quality Control & loss control staff in the store.
Proactive approach towards loss minimization.
100% operational excellence.
Timely capturing and submission of branch loss control comprehensive reports.
Propper implementation of company standard operating procedures especially quality assurance and control-related.

Job Requirements:

A Bachelor’s degree in Food Science or any other related course with a background in Security/Criminology.
A minimum of 5 – 6 years’ experience in Quality Assurance role in Fresh produce/food industry with 2 years in supervisory position. Loss prevention or security industry is an added advantage.
Experience in Fresh Produce quality control,distribution outlet or retail set up that involves a lot of goods and vehicle movement.
Good mastery of technology and relevant reporting tools;
Proven experience analyzing losses and implementing safety programs;
Extensive knowledge of E-commerce operations and loss prevention strategies and procedures.

Skills & Competencies:

Strategic Orientation;
Analytical Thinking;
Problem Solving;
Stakeholder Management;
Investigative Skills.
Leadership skills.

Apply via :

kyosk.hire.trakstar.com

November 1, 2024
Senior Compliance Officer

Job Ref. No. JLIL153

Role Purpose

The job holder will be accountable for the compliance of the Life Business. The job holder will support services on all levels ensuring the company is compliant with internal Jubilee Insurance policies, all external regulations, acts and laws applicable in the insurance and financial services industry. The role holder plays a critical role in overseeing and implementing the company’s compliance framework, thus mitigating compliance risks and upholding the highest ethical standards within the organization.

Main Responsibilities

Ensures that applicable regulation is adhered to by the business and support functions through day-to-day monitoring and regular review to ensure compliance to existing legislation, regulations and internal policies and controls.
Ensures that compliance risks are identified, assessed, controlled, and enforced.
Suspicious transactions are identified and reported immediately to the Money Laundering Reporting Officer without tipping off.
Review company processes/operational manuals and systems to ensure that they are regularly updated to meet the set regulations, policies, and all other requirements such as mandates, escalations, controls, etc.
Identifying areas of compliance weakness and recommend remedial measures in consultation with the CEO, Heads of Departments, Regional Compliance Manager, and Regional Risk Manager.
Work with Internal Audit on their recommendation on compliance related issues for implementation.
Preparing departmental compliance training material and train staff and third parties within the business. Verify understanding through testing and work with the Compliance team on projects to increase compliance awareness.
Preparing and presenting compliance reports to various stakeholders on a daily, weekly, monthly, quarterly and annual basis.
Coordinating the Anti–Money Laundering, Data Protection, and other regulatory activities.
Conducting continuous audits, reviews, and enhancements of processes/systems/documents and manuals with reference to laid down policies, regulations, laws, and best practices within the company.
Report non-compliance and support the team in management of a crisis or compliance violation.
Address employee concerns or questions on legal compliance.
Demonstrate continued personal development within the compliance space.
Any other duties that may be assigned by the Management

Key Competencies

Strong knowledge of life insurance industry regulations and compliance requirements.
Analytical skills to assess complex regulatory frameworks and identify potential risks.
Excellent communication and presentation skills to effectively communicate compliance matters.
Ability to build strong relationships and collaborate with various departments and stakeholders.
Problem-solving skills to address compliance challenges and implement effective solutions.
Attention to detail and a commitment to upholding the highest ethical standards.

Qualifications

Bachelor of Commerce in Finance, Business, Law or any other related field.
Relevant professional certifications in compliance management

Relevant Experience

Minimum of 5-6 years working experience in a compliance/audit environment within the financial services industry, preferably in the insurance or banking industry.

If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 6th August 2023. Only shortlisted candidates will be contacted.

Apply via :

Recruitment@jubileekenya.com

October 30, 2024
Officer, Partnerships Officer, Financial Reporting

Job purpose

Create effective partnerships with chosen vendors.
Ensure the effective operations of Vendor output
Drive communication between vendors and line manager
Ensure that the targets are achieved by your vendors
To effectively work all Written off accounts to contribute towards increasing the recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.

Key Responsibilities

RELATIONSHIP MANAGEMENT

Manage a select portfolio of Vendors on the Vendors out-put measures.
Account level monitoring
Weekly high balance exposure reporting
Responsible to form part of weekly performance engagements via. email, telephone as well as face to face. (Performance Metric supplied).
Internal stakeholder management with regards to vendor admin.

PROBLEM MANAGEMENT

Ensure that all escalated problems or service complaints are resolved within the agreed SLA time.
Report all these complaints on a weekly and monthly basis in connect sessions.
Monthly Reporting & Monitoring of Key Metrics:
Monitor key measurements that was agreed to as per Service Level Agreements and frequency to ensure that vendors are achieving operational excellence and meeting agreed processing targets.

CUSTOMER SERVICE

Ensure that vendor complaints are logged, and root cause analysis undertaken to prevent recurring problems.
Ensure that all queries and problems are resolved promptly.
Ensure accuracy of information when resolving queries

INTERNAL PROCESS AND SB POLICIES AND PROCEDURES

Supply data or information to compile monthly dashboard for submission for meeting.
Validate data within the dashboard to ensure accurate reporting.
Communicate vendor issues proactively which could impact on customer service to Line Manager.
Action various reports where necessary to manage vendor performance and risk on Account Level
Identify risks and report to appropriate line.
Ensure Service Levels are met at all times.

OPERATIONAL EFFECTIVENESS

Manage the validity and integrity of all information (including MIS) received from the various vendors prior to any inclusion in any report for publication either internally or externally or both.
Ensure that the service levels are maintained to ensure that service level agreements with internal and external customers are always adhered to.

RISK MANAGEMENT

Limit potential losses to the bank by ensuring that laid-down instructions are adhered to within the Vendor’s operations.
Assist stakeholders with the identification of risks and reported to line

QUALIFICATIONS

Minimum Qualifications Type of Qualification: Degree
Field of Study: Finance and or Accounts or Business related degree

Experience Required

Experience Required: 5-6 years
Banking experience, particularly in operations / banking / project management / business analysis

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October 30, 2024