Jobs Kenya

Job Experience: Experience of 4 years

  • Senior Teller Operations Manager

    Senior Teller Operations Manager

    JOB PURPOSE

    The job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and continuous improvement in operational efficiency.

    KEY RESPONSIBILITIES

    Branch controls, processes, procedures and Custodian
    Sales & Customer Service
    Branch Operations
    Risk & Compliance

    Branch controls, processes and procedures custodian:

    Overall responsibility for management of branch cash transactions up to a limit of 5 M and transfers i.e. RTGS, TTs and internal transfers up to 3M including call backs.
    Customer service management, supervision of individual account opening documents prior to being generated by the customer service team, authorization of debit card issuance and E pin allocation to customers.
    Branch compliance audit and control of operational losses 
    Human resource management at the branch level 
    Business continuity, administration, branch controls and physical security maintenance of the branch 
    Financial controls at the branch 
    End of day teller cash confirmation and balancing
    Sitting in for the Operations Manager
    Supervision of Teller Transactions during the day and managing bulk transactions
    Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, assisting in certification of proof of funds by customer.
    Maintains customer confidence and protects bank operations by keeping information confidential

    Sales & Customer Service

    Ensure cash transactions, customer queries, requests or complaints are handled within the defined Service   Level Agreements (SLAs) and Turn Around Time.
    Endeavors to increase deposits by new and existing clients by identifying and evaluating client needs’ through observation, listening and questioning techniques through tele sales.
    Maintains a complete understanding of all products and services offered via Sidian distribution channels, with knowledge sufficient to discuss product attributes fully and confidently.
    Calls new and existing customers to cross sell and upsell bank products.
    Contributes to the efficient operation of the branch through the accurate and timely processing of all transactions and account maintenance, including customer instructions, account information requests, account instruments etc.
    Influencing customer’s decision making so that they transfer their ‘main bank’ transactional banking to Sidian and utilize Sidian range of non-term deposit products, which assists the branch meet its funding margin objective.
    Contributes to the promotion of the branch by preparing displays, coordinating and distributing promotional materials and organizing functions.
    Develops and maintains relationships with new and existing clients to capitalize on opportunities to cross-sell Sidian products and services to existing and potential clients.
    Responsible for making referrals to Relationship Officers and Bancassurance for uptake and utilization of bank products, services and channels.
    Responsible for ensuring that all accounts opened in the branch are signed up to at least one digital channel.
    Ensure that customer tools are stored safely and are delivered to the customer as per the set SLA

    Branch Operations

    Ensures up-to-date information for all branch customers at all times.
    Ensures the accurate and timely processing and delivery of all certificates, account information, and statements to clients.
    Contributes to the flow of communication within the team, by actively participating in staff meetings.
    Provides information and reports as requested.
    Ensure proper documentation and filing is done for all transactions.

    Risk & Compliance

    Submit accurate and up-to-date Operational risk and control self-assessments (RCSA/ ORSA) on time.
    To ensure implementation and compliance with operational policies and procedures.
    Closure of identified deficiencies from concluded audits, correction within stipulated timelines, and ensure no repeat findings.
    Ensure that all customers onboarded to the bank meet the minimum criteria and are screened adequately considering the Bank’s AML/CFT/CPF guidelines.
    Continuously monitor customer transactions in the context of their profile, properly document the background and purpose of all complex, unusual, large transactions, and all unusual patterns of transactions, which have no apparent economic or visible lawful purpose. 
    Responsible for immediately alerting the MLRO  on  suspicious transactions or activities noted in  customers’ accounts escalated by the branch staff. Any inconsistent activities or transactions, any suspicious accounts, any attempted accounts or transactions, must be investigated and reported to the compliance function immediately, placing a clear basis of suspicion.
    Ensure that customer accounts are suitable for purpose e.g. avoid opening children’s accounts for normal day to day transactions as opposed to opening a current account.
    Prior to Customer on boarding, ensure that a potential client has been screened, account opening form is duly completed and all required documentation as per the account opening policy obtained.
    Ensure that verification is done as to the identity of the customer, documentation used to open an account, and conducted transactions during the customer journey.
    Identify any high risk accounts such as Politically Exposed Persons (PEP) at point of account opening and at execution of transaction continuously, given the dynamic nature of such high risk accounts. Forward the details of such high-risk customer(s) and any PEP/PEP Related persons noted   to senior management for approval.  Ensure that such accounts have all the requisite documents such as updated annual EDDs, are marked as high risk in the system and the reason for high risk rating properly indicated. 
    Recommend revision of controls, where appropriate, to address new or previously uncontrolled risks.
    Ensure compliance with agreed limits of authority and levels of access to systems and information.

    DECISION-MAKING AUTHORITY

    To authorize/approve a customer’s request.
    Limited scope for decision making as the role is extensively guided by policy and guidelines.

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.

    WORK EXPERIENCE

    At least 4 years in banking operations, of which 2 years should be at a supervisory level.

    SKILLS & COMPETENCIES

    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge of relevant products and services.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

    PROFESSIONAL CERTIFICATION

    Diploma in Banking – AKIB (added advantage)

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Group Underwriting Specialist

    Group Underwriting Specialist

    Job Summary 

    The Group Underwriting Specialist is responsible for supervision of Group Underwriters to ensure prudent underwriting and effective administration of group risk schemes in accordance with the laid down procedures and regulation.

    Key Responsibilities

     Coordinate processing of renewals, including advising medical requirements to customers
    Coordinate processing of supplementary costings
    Ensure prompt communication of costings (new entrants and exits)
    Review new member details whenever there are changes to scheme membership to ensure accurate data capture.
    Ensure prompt communication of costings (new entrants and exits)
    Support retention of business by ensuring adherence to SLAs
    Promote relationship management with intermediaries and clients.
    Ensure high level of accuracy in costings and debit/credit notes.
    Prepare reports as and when required.
    Generate reports for policies due for renewal to ensure timely renewals.
    Attend to queries and concerns from customers and intermediaries to ensure timely resolving.
    Prepare reports as and when required in a timely manner for timely submission.
    Coordinate collection of premiums due for schemes, both for new and renewal business

    Qualifications

     Bachelor’s degree in business related field
    Professional qualification in Insurance (ACII, AIIK)

    Experience

     Minimum of 4 years’ experience in management of group risk schemes

    Competencies

     Accurate member details
    Timely processing of supplementary costings
    Timely communication to members
    Timeliness in the raising of debit/credit notes.
    Timely dispatch of customer statements
    Timely preparation of reports.
    Maintain suspense items at desired levels
    Premium collection within grace period

     If you meet the above requirements, you are encouraged to forward your application and updated CV to hr@libertylife.co.ke before 15th March 2024 Clearly state the job title on the subject heading.

    Apply via :

    hr@libertylife.co.ke

  • Senior Medical Claims Assessor – Inpatient Claims Head of Business Development – HNWI & Institutions Digital Strategy and Assets Manager

    Senior Medical Claims Assessor – Inpatient Claims Head of Business Development – HNWI & Institutions Digital Strategy and Assets Manager

    Job Ref. No: JHIL080

    Role Purpose

    The job holder will be responsible for ensuring efficient processing and assessment of inpatient medical claims within the organization and ensuring accurate assessment and processing of medical claims, ensuring fair and efficient reimbursement while maintaining compliance with regulatory guidelines and adhering to company policies.

    Main Responsibilities
    Strategy

    Support the development and implementation strategies to optimize the claims assessment process and enhance efficiency.
    Identify areas for process improvement and make recommendations for streamlining workflows.
    Stay updated with industry trends and changes in healthcare regulations to ensure compliance and mitigate risks.

     Operational

    Review and assess medical claims, verifying the accuracy of information provided.
    Apply knowledge of medical procedures, diagnoses, and coding systems to determine the validity and eligibility of claims.
    Evaluate medical records, invoices, and other relevant documentation to determine the appropriateness of reimbursement.
    Communicate with healthcare providers, policyholders, and internal teams to gather additional information or clarify claim details.
    Adhere to predefined timelines and service level agreements for claims assessment and resolution.
    Collaborate with internal teams such as underwriting, finance, and customer service to address claim-related queries and issues.

     Corporate Governance

    Ensure compliance with company policies, procedures, and regulatory guidelines.
    Maintain confidentiality and handle sensitive information in accordance with data privacy laws and regulations.
    Adhere to ethical standards and maintain professional conduct while dealing with confidential or sensitive matters.

    Key Competencies

    In-depth knowledge of medical terminology, healthcare procedures, and coding systems.
    Strong analytical and problem-solving skills.
    Attention to detail and ability to maintain accuracy while processing complex information.
    Excellent communication and interpersonal skills.
    Ability to work independently and manage time effectively.
    Critical thinking and decision-making abilities.
    Knowledge of insurance industry practices and claim adjudication processes.
    Adaptability and flexibility to handle changing priorities and work in a fast-paced environment.

    Qualifications

    Bachelor’s degree in a business, insurance or clinical related field
    Good understanding of the concepts of medical insurance
    Proficient in the use of Microsoft office suite and packages
    Proficient in use of Actisure system

    Relevant Experience

    Minimum of 4 years’ experience in a similar role.

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 22nd March 2024 Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Analyst – Product Innovation & Design Actuarial Analyst (Pricing) Business Development Officer – Coastal Region Marketing Officer Relationship Manager – SME Health

    Analyst – Product Innovation & Design Actuarial Analyst (Pricing) Business Development Officer – Coastal Region Marketing Officer Relationship Manager – SME Health

    Job Ref. No: JHIL111

    Role Purpose

    The job holder will play a crucial role in reviewing existing products and developing new products and contribute towards using tech to develop new health and care solutions. The role will focus on emerging opportunities within the fintech and Insurtech space and embedding of healthcare solutions through strategic partnerships and inclusive healthcare insurance.

    Main Responsibilities

     Innovation

    Apply critical thinking to explore gaps and opportunities to scale up the offering of Health and Care insurance solutions. II. Identify market trends and opportunities for new product development or redesign of existing products.
    Provide insights that support decisions on strategic product reviews and steer experience excellence in product design.

    Product Design and Management

    Develop product features and delivery milestones to be achieved at each face of the product rollout.
    Achieve costs savings to the business by analyzing demand emanating from product and service experiences and implementing initiatives that result in operational efficiencies.
    Develop pricing strategies and methodologies for new products by considering factors such as competitiveness and customer value proposition.
    Work with the technical delivery team to ensure that system integration tests (SITs), User Acceptance Tests (UATs) and Deployment Regression Tests are performed satisfactorily to inform the product and service launch decisions.
    Monitor the experience of products rolled out in the market and recommend corrective measures in collaboration with relevant Business Units and stakeholders.
    Provide technical assistance in the development of customer journeys, process flows, and specifications of integration touchpoints required.
    Review the Business Requirement Documentation (BRDs) and Process Maps for each product to ensure completeness.

    Stakeholder Collaboration and Communication:

    Work closely with internal and external stakeholders.
    Communicate complex actuarial concepts to all stakeholders using simple terms.
    Collaborate with marketing and sales teams to develop marketing materials, sales tools, and training programs to promote new products and educate stakeholders.

    Strategy and Evaluations

    Develop proposals for consideration by the business and strategic partners on arears of collaboration for health and care solutions.
    Stay abreast with local regulations, progression of the Social Health Insurance Fund and emerging trends in healthcare.

    Key Competencies

    Product conceptualization and design
    Data Analysis
    Product Management
    Experienced in Design Thinking Methodology and Agile Project Management
    Innovation mindset
    Critical & strategic thinking
    Decision Making and solution driven.
    Business Acumen
    Stakeholder Management
    Commercial Awareness
    Effective communication skills

    Qualifications

    Bachelor’s degree in an Actuarial Science or a related field
    A certificate in product design and management will be an added advantage.

    Relevant Experience

    Minimum of 4 years of relevant working experience.

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 20th March 2024Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Revenue Manager

    Revenue Manager

    Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel’s brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors Revenue Manager talent in the hotel.

    Key Responsibilities

    Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
    Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
    Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
    Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics
    Participates in the annual budget process and produces long term projections, as required.
    Actively participates in ownership conversations and presentations.
    Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
    Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.
    Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
    Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
    Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.
    Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
    Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.
    System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.
    Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
    Oversees relationship with GRC and Distribution services teams.
    Maintains relationships with local market competitors to keep informed of trends and news.
    Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results.

    Qualifications

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

    Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
    Proven track record of a minimum of four (4) years in luxury hotel Revenue Management, with a demonstrated ability to achieve and exceed management’s expectations.
    Experience in a Resort/Luxury is an added advantage
    Strong communication skills, both verbal and written
    Dynamic can-do attitude
    Strong analytical skills and attention to detail
    Presents a professional and polished appearance
    Effectively deal with guests and other team members
    Previous reservation experience highly preferred
    Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred
    Possessing the trait of being organized and multi-tasking
    Ability to complete work within given deadlines
    Maintain confidentiality of proprietary information and protect company assets

    Apply via :

    jobs.smartrecruiters.com

  • Finance Officer, Swift Program

    Finance Officer, Swift Program

    Job Summary/ Overall Job Purpose

    The Finance Officer has overall responsibility for supporting the finance functions. The Finance Officer responsibilities include; internal control, accounting data base , suppliers reconciliations, processing payments, treasury management, management and donor reporting.

    Key Responsibilities

    Maintaining creditors and suppliers accounting ledgers; posting invoices credit notes, payments and preparing monthly suppliers’ reconciliation statements;
    Processing payments of supplier’s invoices, loans and grants disbursements and utilities;
    Preparing monthly financial and budget reports for the programmes assigned;
    Providing financial information for preparation of annual and quarterly budgets and cash flow forecast;
    Monitoring budget implementation and reporting for the programs assigned;
    Maintaining accounting records in the computerized accounting system relating to the programme and filing of the supporting documentation;
    Reviewing internal controls and financial policies and procedures and making recommendations for further improvements;
    Preparing financial statements, supporting schedules and budget versus expenditure variance report for annual audit; and supporting the auditors in provision of information and documents during the audit;
    Preparing donor specific expenditure and narratives reports;
    Preparing receipt vouchers for donor income and other receipts from donors;
    Corresponding with the banks on all banking matters including foreign exchange dealings;
    Preparing travel advances payment to staff for official travel and other cash float as per approved requisitions;
    Monitoring liquidation and accounting of the cash advances and passing appropriate journals in the books of accounts;
    Maintaining data integrity in all financial reporting;

    Qualifications

    B-com. Accounting/Finance option or any related Business degree from a reputable University
    Certified Public Accountant of Kenya -CPA (K) or ACCA

    Experience

    At least 4 years’ experience in financial accounting in a busy and computerized accounting environment.
    Experience in ERP systems.
    Experience in donor funded programs.

    Functional Skills

    Planning and organization skills
    Analytical skills
    Problem solving skills
    Report writing skills
    Presentation skills

    Behavioral Skills

    Professionalism and integrity
    Interpersonal skills
    Innovation and creativity
    Adaptability and reliability
    Team player

    Interested candidates are invited to send the completed KCIC employment application form together with their up-to-date CV with their contact details, copies of academic and professional certificates, details of current and expected remuneration, the names of three professional referees, and a cover letter demonstrating how you meet our requirements.The closing date for applications is Friday, 22nd March 2024. Only shortlisted candidates will be contacted.

    Apply via :

    docs.google.com

  • Digital and Marketing Operations Officer

    Digital and Marketing Operations Officer

    Based in Nairobi, Kenya, you will execute all required Digital & Marketing Campaigns activities, as well as B2B & B2C activities to support meeting the key KPIs of Revenue, Brand awareness, Corporate penetration, Digital Direct and Loyalty. You will monitor Digital and Marketing Campaigns ensuring that regular tracking is managed and reported to the leadership teams in the Regions and Head Office.

    Job Accountabilities

    Planning and implementation of promotional offer, value-add and ancillary product propositions, and loyalty initiatives to achieve revenue, yield improvement, and digital penetration targets
    Act as the subject matter expert on the assigned countries’ B2B & B2C campaign process and tools
    Ensuring the implementation of the end-to-end campaign processes and procedures that support all B2B & B2C campaigns / activities
    Collaborate with key internal stakeholders (for assigned countries such as Loyalty, Digital Direct, Digital & Marketing Operations) to maintain campaign processes and requirements to support collaboration and communication among the Digital & Marketing Campaign Hub.
    Manage, coordinate and communicate with external stakeholders (media agency / suppliers/ publishers/ partners) on deployment of all B2B & B2C campaigns for assigned countries
    Analyze web traffic data and ROI of all digital marketing activities/campaigns and provide the summary reports to the Management
    Initiate effective marketing planning and measurement tools/processes as well as deliver standardized reports based on clearly set KPIs and metrics for all B2B & B2C campaigns.

    Be part of an extraordinary story

    Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
    Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

    Together, everything is possible
    Qualifications

    With minimum 4 years of job related experience
    Strong experience required in Marketing as well as Digital
    Previous experience in Digital marketing is essential
    Experience in corporate business acquisition, partnership and loyalty marketing
    Overall Marketing fundamentals including Brand awareness technique
    You must have the legal rights to live and work in Kenya

    Apply via :

    careers.qatarairways.com

  • Relationship Officer- Government & Institutional Banking

    Relationship Officer- Government & Institutional Banking

    JOB PURPOSE

    The Job holder will be responsible for marketing to new and existing clients in order to grow quality business of both the liability and asset book in line with Government & Institutional Banking set targets. This role is also responsible for acquisition and retention of existing customers, and growing the wallet share from existing accounts and effective management of the relationship /customer experience. Key focus being on; Financial institutions, saccos, MFI and investment groups; Education sector, Universities, TVETs, primary and secondary schools both public and private; Legal sector, growth of law firms and associated businesses; Government sector, CDF, County governments, parastatals and other semi-autonomous government agencies; NGO and Churches

    KEY RESPONSIBILITIES

    Sales, Business Development & Relationship Management
    Strategic Marketing 
    Strategic customer experience
    Leadership & Management
    Risk Management

    MAIN ACTIVITIES

    Sales, Business Development & Relationship Management

    Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank.
    Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
    Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients.
    Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
    Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that both the customer and bank objectives are met, achieved by a mutual exchange and fulfillment of the brand promise. 
    Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank.

     Risk Management

    Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
    Ensure customer value proposition is implemented in compliance with external and internal regulations & policies i.e. operational, credit, reputational and people risk.
    Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility.
    Gather valid applicants’ financial records by obtaining and compiling copies of clients’ credit histories, corporate financial statements and other financial information.
    Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the Government & Institutional Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios.
    Present and provide highly professional consultations to target corporate clients to address their demands and match with the Bank’s products and services.
    Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products.
    Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities.
    Conduct a site visit at clients’ business premise and proffered collateral during loan assessment process to obtain in-depth information concerning the soundness of their business and purpose of loan application and ensure sufficient and acceptable security for the loan.
    Process and prepare Credit Appraisal Report for commercial applications including detailed loan appraisal write-up and detailed financial analysis of the corporate clients in order to submit for loan approval.
    Prepare and execute loan contracts and arrange loan disbursement timely and accurately to fulfill clients’ needs and satisfactions.
    Make regular site visits to existing clients to determine the actual conditions of the business and loan collateral whether it should remain the same or be downgraded as well as to develop relationships with clients as part of retention strategies.
    Closely monitor the recommended/processed loan for timely repayment and to ensure Portfolio At Risk remains within acceptable level.
    Follow up delinquent clients immediately and refer such cases to higher authority to actively handle the loan portfolio.

    Strategic Marketing:

    Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
    Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
    Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
    Strategic product development by continuously developing and refining the bank’s products.
    Gather insights and provide recommendations that position the bank as a leading SME go to bank which focuses on entrepreneurs.

    Strategic customer experience: 

    Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
    Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
    Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

    DECISION-MAKING AUTHORITY

    The RO in their course of work, make regular client visits to review business requirements, assessing assets and securities held or offered and obtaining related financial documents to be able to put forward any borrowing requests from clients and making recommendations for consideration by approving authorities; 
    The RO is charged with conducting reviews and renewals of existing portfolio managed relationships for Banking Facilities and any banking service requirements and making recommendations for consideration by approving authorities;
    Processing ad-hoc/additional/new requests/excesses under managed portfolio and making recommendations for consideration by approving authorities.

    ACADEMIC BACKGROUND

    University degree or above in a relevant business discipline e.g. business administration or finance.
    Master’s degree will be an added advantage.

    WORK EXPERIENCE

    At least 4 years’ experience in banking.
    Sound knowledge of Business Banking/SME products, services and processes together with exposure in retail banking branch operations.

    SKILLS & COMPETENCIES

    Proven track record of growing a profitable and sustainable portfolio that delivers to the banks bottom-line;
    Profound understanding of SME market, key competitors and offerings as well as our competitive edges to win quality customers;
    Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers;
    Highly effective communicator with excellent interpersonal and motivational skills;
    Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills;
    Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills;
    Credit evaluation and analysis skills with extensive business insights related to commercial loans in Cambodia context;
    Financial literacy and ability to interpret and analyze financial statements (audited and/or management reports) of the business in order to access repayment capacity and financial soundness of the clients;
    Sense of judgement and common sense with both qualitative and quantitative tools to provide sound and comprehensive analysis/evaluation on complex credit applications;
    In-depth knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.

    PROFESSIONAL CERTIFICATION

    Diploma in Banking – AKIB (added advantage)

    Apply via :

    sidianbank.co.ke