Job Experience: Experience of 4 years

Field Operations Manager

Job Overview

The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.

The Customer Finance Operations Manager will be fundamental to the successful implementation of our Customer Finance Strategy and in achieving our ambitious goals. S/he will work cross-functionally with a wide range of teams acting as the “eyes, ears and mouth” of the field teams in their responsibilities related to collections. They’ll work extremely closely with the Commercial Team to support in effectively carrying out Customer Finance related field activities by building out operational processes, systems and tools and making sure the right people get training and support to perform their role in the credit cycle and customer account management. They will work with the Head of Customer Finance and the Global team to ensure application of operational best practices across the credit cycle. They will also lead (from the Customer Finance side) the implementation and operationalization of new processes and innovations that come out of pilots run by the Customer Finance team.

The roles requires the Field Operations Manager to spend at least 40% of her/his time in the field.

Responsibilities

Field Team Activity Monitoring & Oversight – 20%

Work closely with Commercial, CX and CF teams to align on ambitious but achievable targets and benchmarks for the activities to be carried out in the field related to collections and repossessions and the targeted outcomes on credit performance improvement
Manage first missed payment escalation routines
Manage handling and reassignment of orphaned customers
Routinely monitor the capacity requirements per each Hub as per the Orphaned Portfolio, and ensure this information is trickled down as targets for the Regional Trainers, responsible for hiring the Collection Champions
Responsible for ensuring proper training and compliance on sales processes and field escalation activities
Implement and track field initiatives (e.g. Home Visits, Repossessions, Tamper Response Planning, Field Team Compensation, etc.)
Monitor and report on performance of all Field Recovery Operations, on a weekly and monthly basis, from collection champions, sales agents, hub operators as well as technicians.
Generate reports on our Field Customer Finance related activities, identifying where we are behind/on-track to our plan and detailing action plans and next steps to improve performance
Identify areas of risk and under-performance in our Customer Finance Field Operations and make sure they are escalated appropriately
Work with the Finance team to accurately manage and track all field cost/expenses related to credit activities (especially those within the Customer Finance department) to ensure our OpEx remains within the appropriate corridors.
Work with the data analyst on ad-hoc credit-related analyses and develop key insights and trends to aid the consumer finance leadership to make strategic decisions based on data.
Work closely with the Commercial teams in the field, mainly Regional Managers, Regional Trainers & Territory Leads, sharing insights on the credit performance of their regions, acting as a strategic support partner for them in order to improve their credit metrics through enhanced field operations and routines.

Field Team Day-to-Day Capacity, Performance Management & Support – 50%

Directly Manage the Fraud and Repossession coordinator making sure that these sensible operations are being adequately supervised and monitored
Coordinate weekly team call with Regional Trainers and Regional Managers to identify actions and help in prioritization, activity planning, support on resources required, and to review actions of prior week and results
Communication to field teams
Coordination of weekly collection drives with the Regional Trainers
Troubleshooting & escalation of issues
Classroom & on-the-job training
Support on recruitment & onboarding
Support Commercial and CX to implement regular customer repayment promotions and internal repayment campaigns through communication to the field teams
Support and mentor Regional Trainers in building a field team that is passionate about our mission and embodies EEA values, train, onboard and build capacity of the Commercial field team.
Manage the team and day to day operations related to Customer Finance
Mentor the team to continuously build their critical thinking and execution skills so that they can maximize their contributions to EEA and grow with the company
Review & sign off the compensation / commissions prepared by the CF Data Analyst

Documentation & Stewardship of EEA Kenya Customer Finance Standards – 10%

Ensure the Kenya credit escalation framework and all related documents are updated to the current strategy and standards and maintained as an accurate “live” reference document on SharePoint
Ensure that all current field standards and processes are well documented, regularly updated, and made available to applicable team members for reference and development of training materials
Help foster and encourage a “culture of credit”, understanding of and compliance to standards and performance management against credit KPIs amongst our customer facing teams

Continuous Improvement of Escalation Standards, Process & Workflow Design & Tools – 10%

Lead the implementation of new standard processes, digital tools and workflows, getting buy-in from the implementing team and ensuring they have the right tools, resources and support to successfully roll out
Get regular feedback and ideas from field teams to improve how we run our field operations and improve our processes and tools
Identify pain points/areas for improvement in the overall credit escalation framework and standard processes and bring teams together to work on ideas/plans to address key pain points in the escalation path or key processes.
Work with the Head of Customer Finance and the Head of Commercial to ensure our field compensation schemes are incentivizing the appropriate behavior we want to see reflected in the field and optimizing credit performance
Support Field Team Digital Tools requirements gathering, improvement and optimization, identifying gaps in the current systems or areas for improving the efficiency and effectiveness of existing Field Operations processes.

Cross-Functional Collaboration & Stakeholder Management – 10%

Collaborate closely with the call center and field teams to ensure coordination of activities related to the credit cycle, the credit escalation framework and the overall customer journey
Attend commercial performance review and strategy meetings to ensure close and constant collaboration with Commercial teams
Collaborate with other EEA market teams & EEA Global team to leverage best practices from EEA Kenya, implement best practices from the EEA network and brainstorm solutions to common challenges.
Work with the various stakeholders – CX, Product, Ops & Commercial at both the country and global level to support business deliverables and to coordinate on shared processes, standards, etc.

Required Skills & Experience

Minimum University degree in Economics, Banking, Finance, Accounting, or related field
4+ years’ work experience in a similar role coordinating, supporting or managing field team activities, particularly in sectors like credit collections, retail financial services, or other related fields.
Strong interpersonal skills with high degree of clarity in communication
Strong analytical and data skills and ability to use data to drive insights and performance results
Experience in delivering training to large groups; designing the material, coordinating the participants and venue, facilitating the session, and following up with the participants for assessment is a plus
Ability to generate new ideas and bring them through to implementation in a structured way
Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable, scalable enterprise
Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa
Commitment to spending time in the field to support and mentoring field teams
Experience in working directly with commission-based field agents will be an advantage

Language(s):

English
Kiswahili

Technology:

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience using data analysis tools e.g. Excel, SQL, Python/R etc. To analyze processes/ performance and make suggestions & improvements is a big plus
Experience working with Loan Management Systems, ticket management systems, and mobile applications in support of management of the credit cycle and general collections and recoveries is a plus
Being tech-savvy and a fast learner of new technical tools is a must

Apply via :

jobs.engie.com

November 5, 2024
Field Technician – Telecom Direct Sales Agent Customer Support Engineer

JOB DESCRIPTION

The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned.

RESPONSIBILITIES:

Construction of new infrastructure and upgrading the existing to accommodate technological advances in the telecommunications industry.
Troubleshooting fiber optic networks to identify problems and provide solutions.
Handling physical installation within stipulated service level agreements. SLA stipulated for all installations is 2 working days immediately after the technical team receives the request.
Troubleshooting and resolution of all support escalations assigned within the agreed-upon timelines. The SLA for all support is 1 hour or less after escalation has been made to the technical team.
Maintenance and handling of faults as per the SLA. ETA, Identifying Faults, and sharing ETR are estimated to be 2 hours, depending on the fault.
Carrying out routine health checks and patrols on the network.
Marketing and branding at point of sale.
Adhere to Health, Safety, Environment, and Quality Management System requirements and communicate any potential risks identified.
Document troubleshooting steps, workarounds, and resolution details
Assist in training other technicians on proper fiber optic installation and maintenance techniques.
Perform splicing of both single and multimode fiber optic cables using fusion and mechanical splicing techniques.
Handle CPEs and ensure they are well packaged with all accessories intact in cases of recovery
Maintain integrity, including management of customer premises, company Image, and phone etiquette.
Share feedback on issues about the network and customer experience, which will, in general, ensure service delivery.
Fulfill any additional responsibilities delegated by the leadership team and management.

REQUIREMENTS

Hard skills and experience:

Bachelor’s degree/Diploma in computer science / electrical engineering/ telecommunications, or a related field.
KPLC Work at Height Certificate is a MUST.
A minimum of 4 years’ experience as a Field Fiber technician.
Proficient in using fiber tools and fiber optic test equipment including fusion splicer, power meter, and OTDR;
Must possess a valid driver’s license and ability to ride motorbikes.
Knowledge of basic networking concepts, including LAN and WAN technologies such as Ethernet, TCP/IP, and Routing and Switching;
Certification: Certified Fiber Optics Technician, CCNA, ITIL and FTTH Design.
Team player and solution-oriented (Proactive)
Compliance on Time and agreed SLAs as defined by the company policies.

go to method of application »

Use the emails(s) below to apply Please submit your updated resume and indicate job title in the subject line by April 20, 2024.

Apply via :

November 5, 2024
Restaurant Manager

Job Summary

The successful candidate will be responsible for inspiring, leading and overseeing the restaurant and team members on a designated shift, ensuring success in achieving budgeted targets, guest service and food quality as per set Brand Standards.
He/she will contribute to the goals and objectives of the restaurant and by extension, the department, by focusing on developing and engaging the team, and surpassing guest expectations every day.

Job and Person Specification
Education

Bachelor’s Degree in hospitality and/or culinary arts preferred.
Accredited Certificate or Diploma in catering, culinary arts, hospitality, or similar.

Key Skills and Competencies:
Minimum Work Experience

At least 3 years of experience in restaurant management, or similar roles.
Proficiency in restaurant management software, such as Micros.
In-depth knowledge of hospitality industry best practices.
Excellent interpersonal and communication skills.

Interested candidates holding the necessary requirements are encouraged to send their application to erecruit@sarovahotels.com by 12th April 2024

Apply via :

erecruit@sarovahotels.com

November 5, 2024
Senior Micro Enterprise Officer

General Responsibility

The Senior Micro Enterprise Officer reports to the Project Manager-Re:BUiLD and will be responsible for maintaining program quality and compliance across all activities, ensuring program approaches are clearly documented, understood by the program teams, and implemented.

Detailed Responsibilities

Help conduct outreach to community and local business owners, private sector partners and other collaborators as advised by Re:Build management.
Conduct info sessions to clients as the main facilitator, and schedule network cohorts or sessions.
Train Livelihoods Centre Resource staff in delivering self-employment outcomes as per the RCT design.
Provide introduction sessions to micro enterprise clients, including on attendance requirements and protection related issues, drawing in other staff as necessary.
Conducts review meetings with Business Training Officer, Research Monitors and Community Facilitators assess the networking process and collect reports.
Under the direction of the Research Manager, conduct monitoring of Micro Enterprise Officer, Research Monitors and Community Facilitators in following up on individual client’s business, business plan and grant application.
Coordinate closely with M&E and data staff on targeting, data collection, data systems and information management.
Chip in to baseline, interim and end-line assessment efforts and program reporting, providing clear input on business training, micro-enterprise, and networking activities.
Assist in the design, collection, and analysis of quality data on research clients.
Coordinate closely with IRC logistics, Finance, and Grant staff to ensure timely and compliant program activities and expenditures.
Under the direction of the Project Manager, help collaborate closely with MSMEs and private sector members to provide mentorship services to business clients.
Coordinate networking sessions for interactive and extensive networks as per the wave 2 research design and offer technical support as per the networks guidelines.
Support timely and quality development of business grants payment documentation. Provide supervision to BTOs and support their technical development through regular check in and review meetings.

Minimum Qualifications:

Bachelor’s degree in social sciences, public or business administration or equivalent.
At least 4 years of experience in livelihood programs that promote self-employment under business support.
Demonstrated experience and capacity in training and facilitation and working daily with vulnerable populations.
Strong ability to work independently, coordinate work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
Excellent interpersonal and problem-solving skills, creativity, and flexibility.
INGO experience preferred.
Personal qualities: promotes teamwork and coordination within and across teams, comfortable in a multi-cultural environment, very flexible and adaptable, ability to contribute across multiple activities and departments.
Fluency in English and Kiswahili required.

Apply via :

careers.rescue.org

November 5, 2024
MEAL Officer

Job Purpose

The primary responsibility of the role is to support in the coordination and implementation of MEAL activities for the GAC funded Time to Care project and also support development partners in the Country thematic areas. The role is key in offering support to project teams to track project performance indicators and providing technical MEAL support to partners aimed at building capacities and improving the project delivery. This will be achieved through adopting result-based management frameworks/tools for monitoring and generating evidence required for learning and to improve programming.

Key Responsibilities
Programme Management, Implementation and Resourcing – 30%

Support programme and partner staff in designing and implementing MEAL
Provide timely feedback to implementation teams from the MEAL system findings to enhance effectiveness of program/project implementation and steps needed to achieve desired outcomes.
Support in the development of grievance monitoring, assessments and tools for
Ensure there is documentation of the feedback/complaints from the accountability
Support in the maintenance of a complaints database and the management complaints referral system.

Partnership management, capacity building and support – 50%

Support in the assessment of partner MEAL capacity and design of appropriate processes to ensure skills are developed.
Provide mentoring and coaching to relevant partners’ staff on MEAL processes and
Monitor status and progress of Project implementation based on performance indicators and the MEAL Plan.
Support programme and partner staff in strengthening accountability and learning

Research and knowledge generation – 20%

Develop clear and user-friendly data collection and reporting formats in collaboration with project teams at different levels.
Conduct field monitoring visits and draft reports indicating recommendations to project managers and MEAL Advisor on the project quality and desired improvement plans.
Compile monthly write-ups and reports tracking the progress of remote monitoring system; complaints and beneficiary feedback system and highlighting areas for improvement in the remote monitoring system.
Work with the Programmes and Communications team in the documentation of impact through Case studies, Human Interest stories and Success stories to ensure evidence-based decision making by teams.

Skills and Competencies
Essential

Bachelor’s degree in International Development, Project management, Development studies, Statistics or closely related fields, with specialized training in monitoring and evaluation, or a combined professional qualification and sound experience.
A minimum of 4 years of direct, “hands-on” working experience in building and operating monitoring and evaluation of projects/programs.
Experience in designing result-based monitoring frameworks for development programming.
Development programme experience with international NGOs or other international organizations.
Excellent interpersonal skills, verbal and written communications
Strong Team working
Flexibility in tasks undertaken and exposure of working in ASAL
Ability to work under pressure and
Good report writing skills, strong writing and communication skills and analytical abilities, particularly in the areas of learning, and capacity development/transfer.
Excellent working knowledge of Knowledge of Access databases an advantage.
Able to take initiative and exercise sound judg
Ability to manage multiple tasks in an effective, pro-active and timely

Desirable

Familiarity with project cycle management, monitoring and
Organised and able to manage own time under guidance and direction from line-
Commitment to Oxfam’s overall aims and beliefs, including strong commitment to gender, diversity issues, equal opportunities and capacity building.
Strong interpersonal and self-awareness
Ability and willingness to undertake extensive travel in the
Well-developed conceptual, critical, analytical thinking and planning
Ability to take Initiative, drive to achieve results, ability to develop effective
Understanding and experience of gender equity issues and their relevance to development work.
Ability to work effectively with others, adaptive and flexible.

Person specification
Most importantly, every individual at Oxfam needs to be able to:

Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here ).
Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct).
Be committed to our feminist principles , and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or LGBTQIA identity.”
Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible

Apply via :

jobs.oxfam.org.uk

November 5, 2024
Advisor I, Legal, CIB Advisor II, Legal, CIB

Job Purpose

To identify, manage and mitigate legal risks and implement adequate controls and mitigation over such risks including by drafting and / or ensuring the appropriateness, validity and enforceability of all legal documentation.
To maintain an ongoing relationship with the business and provide accurate, reliable, timely and well-informed legal advice and support on transactional, regulatory and other CIB matters and involvement in the structuring and execution of transactions in line with applicable laws, market practice and the Bank’s practices, policies and procedures.

Key responsibilities

Legal counsel

Operate as a trusted adviser and proactively provide expert and strategic advice on the legal, regulatory and governance aspect of transactions to the CIB business unit, product committees, risk committees and other governance committees to ensure that CIB legal decisions translate to a strong bottom line within the applicable risk approvals.

Maintaining best practice

Achieve and maintain professional best practice. Ensure the CIB business in country has sufficient legal resources and expertise to provide the required legal transactional advice and services at an acceptable cost while managing legal risk within CIB’s legal risk approvals.

Legal problem solving

Work with CIB leadership to evaluate the legal impact of major decisions, within the defined delegation of authority, where applicable law, regulations, or facts of the case are unclear, controversial, or conflicting.

Risk management

Act as an escalation point for legal and reputational risk management support, ensuring effective and efficient legal coverage. Proactively anticipate, estimate, identify, investigate and resolve complex and escalated risk to provide timely solutions that strategically eliminate or mitigate risks. Develop and lead the implementation of plans to mitigate such risks in the context of complex, significant matters that cut across legal and related areas.
Advise on legal considerations for the outlined credit strategy for recovery of non-performing loans and provide legal input on proposed loss mitigation approaches to names on “close monitoring” or “watchlist”, as well as provide guidance to Credit and BS&R teams relating to legal aspects of enforcement.
Provide guidance to Credit team relating to conditions to be included in AFFs/ sanctions so as to mitigate legal risks identified in the credit approval processes
Provide input into the Bank’s risk management strategies, the practical application and operations thereof, in the context of CIB Legal;
Conduct risk assurance prior to scheduled audits in line with the proposed audit approach and scope. Assist in resolving identified audit issues following completion of audits, within the advised period and where required, prescribe / implement appropriate measures to avoid recurrence of the identified audit issues

Legal transactions and negotiations support

Provide transaction management support on all legal aspects of the full suite of CIB business activities and products.. Participate in the negotiation of all CIB documentation and in the legal implementation of various transactions to ensure these are in compliance with the law and risk approvals and achieve the appropriate level of client centricity, including through developing digital and technology solutions seeking to maximise efficiency

Legal agreements and drafting

Draft / supervise the drafting of documentation that strike the appropriate balance between risk and product tolerances. Review and vet various agreements on behalf of CIB. Identify and liaise with external attorneys to prepare necessary documentation

Quality assurance

Continuous quality advice and proper response times to maintain a professional standard, delivered by suitably qualified lawyers capable of meeting (on a timely basis) the needs of changing legal and regulatory requirements.

Legal research

Keep abreast of local and international case law / market/group developments as well as developments in laws and regulations that potentially affect the business. Research various aspects of the law and regulatory framework impacting on the legal viability of CIB transactions, products and services and continuously keep leadership across the business informed to facilitate informed decision making and compliance.

Legal initiatives

Assist and participate in the development and implementation of CIB legal initiatives, processes, systems and projects (factoring in advancements in legal technology and digital solution) relating to compliance of high impact policies to set standards, maintain a culture of integrity and support the business to achieve strategic objectives with speed, quality, efficiency and ethical responsibility. Assist and participate in the development and implementation of initiatives to achieve efficiency, standardised documentation and approaches across CIB and increase the client experience.

Legal updates

Deliver updates on relevant legal, regulatory and governance matters to relevant internal stakeholders within both legal, Risk and the CIB business to ensure appropriate level of awareness of issues is maintained.

Learning/ training

Conduct, arrange and/or facilitate timely training by in-house and external trainers to the CIB team. Training to cover legal issues including new developments in law, market practice or changes to the Bank’s policies and procedures and the impact thereof, requirements relating to credit documentation, understanding the importance of compliance with policies and procedures by reference to risk mitigation, etc;
Train other CIB Legal Counsels and keep them apprised of developments in one’s area of specialisation or expertise thereby enhancing effective delivery of the CIB strategy by all CIB Legal Counsels
Knowledge and expertise: continued enhancement of knowledge and expertise; attend relevant training (for the required number of hours and including specific trainings e.g. future ready skills development), and ensure self-development occurs on a continuous basis in order to properly address legal risks arising in transactional work and obtain adequate technical knowledge to understand the regulatory framework that applies to the Bank as well as the risks to which the Bank is exposed

Qualifications

Minimum Qualifications

Type of Qualification: First Degree
Field of Study: Legal

Experience Required
Macro Generic

Legal
4+ years PQE & banking and finance

Additional Information

Behavioral Competencies:

Articulating Information
Checking Details
Documenting Facts
Establishing Rapport
Examining Information
Following Procedures
Interacting with People
Inviting Feedback
Managing Tasks
Meeting Timescales
Team Working
Upholding Standards

Technical Competencies:

Contract Management
Financial Industry Regulatory Framework
Legal Advisory & Interpretation
Legal Drafting
Legal Knowledge
Legal Research

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 5, 2024
Data Scientist II/III

We are working to build IDinsight into a global leader in the use of machine learning to solve some of the world’s most urgent problems.
You’ll be joining a growing data science team and working on highly impactful and innovative projects with our partners. You’ll be joining an entrepreneurial team where you have a strong voice in how the team functions and grows. You’ll get to work on the full spectrum of the data science solution – from design to deployment. To be effective, data science products need to be contextually relevant and build on subject-matter expertise. You will get to work closely with our partners, our team of economists, social sector experts, and public health specialists to build and test solutions.
Learning is a key part of being a data scientist. 10% of your time would be dedicated to learning new skills and side projects of your choice. You’ll have strong mentorship to guide your data science career, and you’ll make interesting and valuable connections.

About the Role

We are seeking candidates with strong data science skills and a passion for building solutions to difficult social problems. Most importantly, successful candidates should possess the ability to work independently to solve complex challenges related to both human and technological.

As a senior data scientist, you’ll also be across multiple projects and bring technical expertise to the team. In addition to the tasks above, you’ll be:

Working with clients to understand their needs: Understanding their current processes and pain points and identifying which of these can be framed as a tractable data science problem.
Providing technical oversight on multiple projects.
Designing, testing, and improving various algorithms: From OOTB sci-kit-learn algorithms to bespoke ones.
Writing articles and blog posts to share our work for technical and non-technical audiences.
Synthesizing, visualizing, and communicating results: Dashboards, plots, interactive viz, presentations, and reports
Writing test cases, setting up CI/CD, and deploying solutions using cloud resources.
Ensuring business problems are framed correctly: Not everything is a data science problem, and a senior data scientist would have the expertise to make this judgment.
Ensuring appropriate methods are being used to tackle the problem: Having a broad knowledge of methods would allow a senior data scientist to pick the one best suited for the task.
Establishing standards and best practices: The senior data scientist will bring experience in writing quality code and project management best practices.
Doing code reviews: Every piece of code we write should be reviewed. Senior data scientists would often be a reviewer and also establish best practices for reviews.
Provide mentorship to junior data scientists.
Provide expertise in one or more of the following:
Deep-learning: image classification/segmentation, sequence models
Optimization under constraints: linear programming, evolutionary algorithms
NLP: sentiment analysis, text summarization
Other: performance tracking, online learning, contextual bandits, survival analysis

Required Technical Qualifications

Intermediate to advanced Python skills. Please do not apply if you are not an expert in standard data science packages in Python (numpy, pandas, scikit learn, etc.).
Hands-on experience building and deploying supervised and unsupervised machine learning algorithms in production.Degree in Applied Math, Data Science, Computer Science, Physics, or a Similar Technical Field.
Strong foundations in statistics and probability.
Minimum 4 years experience working as a data scientist in Python or R.
Experience with version control and code management in Git.
Knowledge of good software engineering principles.

Other required qualifications:

Proven ability to work alone and with teams in a dynamic, multicultural environment.
Passion for improving lives through technology.
Strong oral and written communication skills in English. Fluency in languages spoken in countries where IDinsight works is a plus.
Strong values aligned with IDinsight’s stated values.
Ability and interest in sharing knowledge, mentoring others, presenting work, and reviewing the work of others.
Deeply passionate about global development and improving lives in disadvantaged populations
Open-minded self-starter who will thrive while tackling new, unusual, and unpredictable challenges

Preferred Qualifications

The most competitive applicants will also have experience in one or more of the following:

Advanced degree (Masters or PhD) in a technical field.
Experience living and working in developing country settings.
Experience working on optimization and unsupervised learning problems.
Experience working on natural language processing problems.
Experience working with SQL, custom APIs, and AWS products like RDS, EC2, and Lambda.
Experience with other programming languages, especially R or Java.
Experience working with GIS software such as QGIS.
Experience working with satellite imagery / remote sensing data.
Experience with Docker.

Apply via :

alcareers-idinsight.icims.com

November 5, 2024
Communications Coordinator (Nairobi)

ROLE OVERVIEW AND RESPONSIBILITIES

The Communications Coordinator will work collaboratively with the Communications Team in Geneva to promote LAW’s work and to increase visibility, profile key events and advocacy activities in country, in the region, and globally. The post holder will perform duties in accordance with the responsibilities outlined below:

Communications:

Develop an activity calendar for the programmes, covering plans for social media; website, press, exhibitions, events, awards and external communication;
Monitor and track indicators and evaluate media coverage, campaigns, publication prints and digital to maximise efficiency;
Draft regular press releases articulating project impact and achievements effectively;
Coordinate and support preparation of key messaging, research reports and legal filings and concept notes for events;
Attend LAW and/or external partner events together with the Programme Manager and develop relevant content;
Establish strong relationships with and maintain list of national and regional network and journalistic contacts;
Draft biweekly reports of deliverables detailing progress against workplan;
Conduct field visits and interviews, and take professional photos and videos for championing and profiling successful stories and social media posts;
In coordination with the Communications Manager in Geneva, collate information from the country programmes for the global newsletters and website content;
Support the Nairobi team with planning and hosting public events, roundtables, briefings, etc, as required.
Any other task requested from the line manager.

Social Media and Website

Support the Communications Manager in Geneva to develop a social media plan and identify various audiences for LAW’s social media channels, and plan how to increase LAW’s engagement in country;
Support the Communications Manager in Geneva to design and implement a social media schedule, ensuring content is planned well in advance for key activities, and proactively respond to breaking news;
Collaborate to populate the global social media plan, and in coordination with the Communications Manager, design, deliver and maintain engaging content for LAW’s key social media channels, including Twitter, to create impactful stories, case studies, and other engaging content;
Maintain a strong coordination mechanism with locally hired consultants, as videographers and photographers, and with global graphic designers and coordinate planning and deliverables;
In coordination with the Communications Manager in Geneva, ensure all visual materials developed by the global graphic designer meet the expectations, and match LAW’s visual identity and vision;
Lead on the creation, and design of innovative, information toolkits (audio, digital) that will be used by Survivor Advocates for their field work;
Support the Global Communications Manager to maintain and update content for regional website pages;
Research and analyze performance on the various platforms and make recommendations on how to improve our communications.

About You:

The legal right to work in Kenya;
Bachelor’s degree in communications, marketing, media relations, journalism or relevant field;
Minimum 4 years demonstrated experience working in journalism, media relations, advocacy or communications in a similar role;
4 years proven experience in a similar role designing, drafting and developing traditional and social media content for dissemination;
Relevant experience working within an international NGOs is preferred, ideally in human rights or humanitarian field;
Track record of highly effective content production and social media management;
Excellent knowledge of video editing;
Excellent written and oral skills in English; second regional language (Arabic, Somali etc.) is an asset, with the ability to clearly articulate information to various audiences and stakeholders;
Ability to work on own initiative and part of the wider team;
Experience in photography; ideally with DSLR cameras or similar (desirable)
Proficiency in Microsoft Office Suite especially Microsoft Word and Microsoft PowerPoint and strong technical literacy.

If you have the passion to hit the ground running with your relevant experience and skills, we would like to hear from you. Please submit your CV and statement of interest (CVs and cover letter should be saved as Full Name_CV and Full Name_Cover Letter) (neither exceeding 2 pages of A4) in English to recruitment@legalactionworldwide.org. The subject of the application should read ‘Communications Coordinator (Nairobi). The deadline for the applications is 21st April 2024.

Apply via :

recruitment@legalactionworldwide.org

November 5, 2024
Repair & Calibration Lab Manager

Role: Repair & Calibration Manager

We are looking for an accomplished manager with proven calibration skills and experience to take responsibility for the development and supervision of people and processes delivered to laboratory operations, and for supervising the day-to-day activities of an assigned team to ensure the delivery of services in a safe, compliant and timely manner against agreed service levels.

Competencies and Qualifications

Minimum Bachelor of Science (B.S.) or a Technical Diploma, or equivalent experience in the field of Metrology, Engineering, Mathematics, or related sciences.
Minimum 4 years of work-related experience in the Test & Measurement Industry with laboratory experience, or equivalent combination of education and experience.
Worked in a calibration & Repair environment or laboratory.
Understands specifications of Standards, Accuracies, and Uncertainties, and how they apply to electronic test and measuring instruments.
Proficiency in implementing and maintaining quality management systems, such as ISO 9001, ISO 17025, or other relevant standards. Knowledge of quality assurance processes, documentation requirements, and auditing procedures is essential.
Proactive mindset towards process improvement and optimization. Ability to identify areas for improvement, implement efficiency-enhancing measures, and promote a culture of continuous improvement within the laboratory.
The Calibration Lab Manager will work in cooperation with the Management team, client management, and end users. They will communicate all issues concerning the execution of the Service deliverables and be responsible for the day-to-day smooth running of the test and calibration laboratory according to business objectives and in accordance with ISO:9001 and ISO:17025 quality standards.

Lab Manager Duties and Responsibilities:

Ensuring continued conformity with ISO:9001 and ISO:17025 (UKAS) quality standards.
Supervises, directs, and schedules day-to-day and long-range activities for a defined scope and ensures that all programs and procedures of the lab staff are being properly, maintained, implemented, and adhered to.
Prepare and provide reports for senior management assessing the business performance.
Providing technical expertise during onsite customer visits, and meetings and supporting training events and exhibitions as required.
Implementing robust methods to ensure the quality of calibration results.
Resolves problems and/or conflicts and maintains open communication with the client, escalating all issues to the Operations Manager.
Optimize efficiency and increase throughput and turnaround in the calibration lab
Co-develop and implement growth strategies to expand offering capabilities through collaboration with regional sales and marketing teams, and global metrologist teams.
Ensures that all services are provided in a cost-effective, safe, and compliant manner in accordance with the approved service level and the customer’s requirements to fulfill contractual obligations.
Services including maintenance, repair, commissioning decommissioning, validation and calibration of laboratory instruments as well as those of Amotech Group.
Ensures compliance with all company policies and procedures and adheres to company standards.
Responsible for managing of process performance metrics, maintaining and updating all assigned systems and databases (Timesheets from direct reports are accurately maintained). Provides regular management reports as required.
Assesses competence and delivers training to the wider engineering team to ensure maximum awareness of core principles of calibration, and measurement uncertainty.
Assume overall responsibility for the Calibration Laboratory, ensuring a safe and compliant environment

Apply via :

amotechafrica.com

November 5, 2024
Territory Sales Manager – Likoni

Mission Statement for the Role:

Run a highly efficient and super motivated territory sales team to exceed targets in the designated territory and deliver month in month out.

Overall Responsibility:

Building, hiring, supervising and organising a territory wide Field Sales team, comprising Field Sales Representatives and Trainees . In-charge of developing and deploying profitable acquisition strategies across the territory to meet targets and coordinating with the business on marketing and lead generation activities to exceed against set business goals.

Financial:

Ensure all sales are closed through company M-pesa transactions, feedback on the effectiveness of marketing activation as effectively as possible. Take measures and drive cost efficiencies throughout the customer acquisition process as directed by the company.

People:

Approximately 10 Field Sales Representatives (depending on size of territory).

Key SMART Results for A-Player Success

Sales Efficiency:

Maintain a month on month sales average of 50 sales per person per month by implementing daily routines focused on channel expansion, people productivity & sales growth activities – Monthly

Performance Management:

Manage the performance efforts for the territory sales teams through conducting daily shadowing programs, daily field accompaniments & coaching and steering daily performance meetings, weekly one on ones and monthly performance evaluations to ensure the team attains the set monthly goals (minimum 90%) – Daily

Sales Funnel Management:

Drive customer visit efficiency of 500 leads entered into Freshsales per FSR per month and ensure 90% categorization of the contacts into hot, warm, cold.
Drive at least 10% conversion on qualified leads each day.
Conduct daily follow up calls of hot leads generated by FSR teams (20 Hot leads per day) -Daily

Operational Excellence:

Achieve 100% compliance to channel specific sales processes by ensuring each field sales representative adheres 100% to the customer onboarding process, and drive prompt resolution of sales operation tickets (queries) within 24 hours.
Ensure proper utilization of point of sales material, parasols, fliers and staff uniform ( for every 12 fliers issued, at least 1 sale), always branded sales team – Monday to Saturday) – Daily

Hiring:

Ensure quality hiring, resource planning and proper onboarding of new hires by ensuring each hire (assigned) is trained, inducted into the role and equipped with working tools within the first one week of joining.
Conduct at least 12 field observations & demonstrations every month for representatives in the field and share documented findings and performance improvement plans for each FSR -Monthly

Sales Reporting:

Ensure timely provision of sales reports for assigned territory, Daily: Activity plan, market activation plan, daily sales vs actual, failed surveys, market insights. Weekly: Month to date performance vs target, lead generation, MTU coverage update. Monthly: Monthly activity plan, sales efficiency per team, Mitigation plan, monthly insights.

Level of Management Experience required (Mandatory & Nice to Have)

Supervisory level management with not less than 4 years of sales experience 1 yr of which should have involved leading sales team of not less than 5 people.

Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

Relentless hands on management of an area team to deliver

Core energy required for this position (e.g. Sirdar Profile Type)

Coach, Mentor, Driver

Key Competencies Criticality (H,M,L)

Build and Managed High Performing relentlessly driven Territory sales teams making sales across low income and rural communities in Kenya – H
Managed the people dynamics of such a high pressure operation and lead to achieve the best performance possible from the team – H
Proven track record of exceeding the Sales Number – H
A proven arsenal of brilliant sales management techniques and hands-on sales experience with an in depth understanding of sales strategies and consumer objection handling – H
CRITICAL FACTOR Hands On, on the ground, in the Field. Not a desk job! – H
History of recruiting exceptionally high performing field sales teams and demonstrable experience in growing and developing them – H
Experience in setting up commission only indirect sales agency models at scale to drive sales volumes and referrals – M
Eagerness to work for Success Based performance and not just a salary – H
Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role plus excellent communication skills both written and verbal – H
Build peer support and strong internal-company relationships with other key departments – M
Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless – H

Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire

Must have “owned a team sales number” and demonstrated high performance.
Must have led and managed at least a team of over five people in a field based role.
Must have managed a team on the ground in the field, preferably within the communities we serve.
Must have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
Must have good knowledge in using google spreadsheets, google docs and google slides.

Apply via :

poainternet.bamboohr.com

November 5, 2024