Job Experience: Experience of 4 years

  • Field Technician – Telecom 

Direct Sales Agent 

Customer Support Engineer

    Field Technician – Telecom Direct Sales Agent Customer Support Engineer

    JOB DESCRIPTION
    The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned.
    RESPONSIBILITIES:

     Construction of new infrastructure and upgrading the existing to accommodate technological advances in the telecommunications industry.
     Troubleshooting fiber optic networks to identify problems and provide solutions.
     Handling physical installation within stipulated service level agreements. SLA stipulated for all installations is 2 working days immediately after the technical team receives the request.
     Troubleshooting and resolution of all support escalations assigned within the agreed-upon timelines. The SLA for all support is 1 hour or less after escalation has been made to the technical team.
     Maintenance and handling of faults as per the SLA. ETA, Identifying Faults, and sharing ETR are estimated to be 2 hours, depending on the fault.
     Carrying out routine health checks and patrols on the network.
     Marketing and branding at point of sale.
     Adhere to Health, Safety, Environment, and Quality Management System requirements and communicate any potential risks identified.
     Document troubleshooting steps, workarounds, and resolution details
     Assist in training other technicians on proper fiber optic installation and maintenance techniques.
     Perform splicing of both single and multimode fiber optic cables using fusion and mechanical splicing techniques.
     Handle CPEs and ensure they are well packaged with all accessories intact in cases of recovery
     Maintain integrity, including management of customer premises, company Image, and phone etiquette.
     Share feedback on issues about the network and customer experience, which will, in general, ensure service delivery.
     Fulfill any additional responsibilities delegated by the leadership team and management.

    REQUIREMENTS
    Hard skills and experience:

     Bachelor’s degree/Diploma in computer science / electrical engineering/ telecommunications, or a related field.
     KPLC Work at Height Certificate is a MUST.
     A minimum of 4 years’ experience as a Field Fiber technician.
     Proficient in using fiber tools and fiber optic test equipment including fusion splicer, power meter, and OTDR;
     Must possess a valid driver’s license and ability to ride motorbikes.
     Knowledge of basic networking concepts, including LAN and WAN technologies such as Ethernet, TCP/IP, and Routing and Switching;
     Certification: Certified Fiber Optics Technician, CCNA, ITIL and FTTH Design.
     Team player and solution-oriented (Proactive)
     Compliance on Time and agreed SLAs as defined by the company policies.

    go to method of application »

    Use the emails(s) below to apply Please submit your updated resume and indicate job title in the subject line by April 20, 2024.

    Apply via :

  • MEAL Officer

    MEAL Officer

    Job Purpose

    The primary responsibility of the role is to support in the coordination and implementation of MEAL activities for the GAC funded Time to Care project and also support development partners in the Country thematic areas. The role is key in offering support to project teams to track project performance indicators and providing technical MEAL support to partners aimed at building capacities and improving the project delivery. This will be achieved through adopting result-based management frameworks/tools for monitoring and generating evidence required for learning and to improve programming.

    Key Responsibilities
    Programme Management, Implementation and Resourcing – 30%

    Support programme and partner staff in designing and implementing MEAL
    Provide timely feedback to implementation teams from the MEAL system findings to enhance effectiveness of program/project implementation and steps needed to achieve desired outcomes.
    Support in the development of grievance monitoring, assessments and tools for
    Ensure there is documentation of the feedback/complaints from the accountability
    Support in the maintenance of a complaints database and the management complaints referral system.

    Partnership management, capacity building and support – 50%

    Support in the assessment of partner MEAL capacity and design of appropriate processes to ensure skills are developed.
    Provide mentoring and coaching to relevant partners’ staff on MEAL processes and
    Monitor status and progress of Project implementation based on performance indicators and the MEAL Plan.
    Support programme and partner staff in strengthening accountability and learning

    Research and knowledge generation – 20%

    Develop clear and user-friendly data collection and reporting formats in collaboration with project teams at different levels.
    Conduct field monitoring visits and draft reports indicating recommendations to project managers and MEAL Advisor on the project quality and desired improvement plans.
    Compile monthly write-ups and reports tracking the progress of remote monitoring system; complaints and beneficiary feedback system and highlighting areas for improvement in the remote monitoring system.
    Work with the Programmes and Communications team in the documentation of impact through Case studies, Human Interest stories and Success stories to ensure evidence-based decision making by teams.

    Skills and Competencies
    Essential

    Bachelor’s degree in International Development, Project management, Development studies, Statistics or closely related fields, with specialized training in monitoring and evaluation, or a combined professional qualification and sound experience.
    A minimum of 4 years of direct, “hands-on” working experience in building and operating monitoring and evaluation of projects/programs.
    Experience in designing result-based monitoring frameworks for development programming.
    Development programme experience with international NGOs or other international organizations.
    Excellent interpersonal skills, verbal and written communications
    Strong Team working
    Flexibility in tasks undertaken and exposure of working in ASAL
    Ability to work under pressure and
    Good report writing skills, strong writing and communication skills and analytical abilities, particularly in the areas of learning, and capacity development/transfer.
    Excellent working knowledge of Knowledge of Access databases an advantage.
    Able to take initiative and exercise sound judg
    Ability to manage multiple tasks in an effective, pro-active and timely

    Desirable

    Familiarity with project cycle management, monitoring and
    Organised and able to manage own time under guidance and direction from line-
    Commitment to Oxfam’s overall aims and beliefs, including strong commitment to gender, diversity issues, equal opportunities and capacity building.
    Strong interpersonal and self-awareness
    Ability and willingness to undertake extensive travel in the
    Well-developed conceptual, critical, analytical thinking and planning
    Ability to take Initiative, drive to achieve results, ability to develop effective
    Understanding and experience of gender equity issues and their relevance to development work.
    Ability to work effectively with others, adaptive and flexible.

    Person specification
    Most importantly, every individual at Oxfam needs to be able to:

    Live our values of INCLUSION, ACCOUNTABILITY, EMPOWERMENT, COURAGE, SOLIDARITY and EQUALITY (read more about these here ).
    Ensure you commit to our ORGANIZATIONAL ATTRIBUTES (including adhering to the Code of Conduct).
    Be committed to our feminist principles , and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability, class, or LGBTQIA identity.”
    Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible

    Apply via :

    jobs.oxfam.org.uk

  • Communications Coordinator (Nairobi)

    Communications Coordinator (Nairobi)

    ROLE OVERVIEW AND RESPONSIBILITIES

    The Communications Coordinator will work collaboratively with the Communications Team in Geneva to promote LAW’s work and to increase visibility, profile key events and advocacy activities in country, in the region, and globally. The post holder will perform duties in accordance with the responsibilities outlined below:

    Communications:

    Develop an activity calendar for the programmes, covering plans for social media; website, press, exhibitions, events, awards and external communication;
    Monitor and track indicators and evaluate media coverage, campaigns, publication prints and digital to maximise efficiency;
    Draft regular press releases articulating project impact and achievements effectively;
    Coordinate and support preparation of key messaging, research reports and legal filings and concept notes for events;
    Attend LAW and/or external partner events together with the Programme Manager and develop relevant content;
    Establish strong relationships with and maintain list of national and regional network and journalistic contacts;
    Draft biweekly reports of deliverables detailing progress against workplan;
    Conduct field visits and interviews, and take professional photos and videos for championing and profiling successful stories and social media posts;
    In coordination with the Communications Manager in Geneva, collate information from the country programmes for the global newsletters and website content;
    Support the Nairobi team with planning and hosting public events, roundtables, briefings, etc, as required.
    Any other task requested from the line manager.

    Social Media and Website

    Support the Communications Manager in Geneva to develop a social media plan and identify various audiences for LAW’s social media channels, and plan how to increase LAW’s engagement in country;
    Support the Communications Manager in Geneva to design and implement a social media schedule, ensuring content is planned well in advance for key activities, and proactively respond to breaking news;
    Collaborate to populate the global social media plan, and in coordination with the Communications Manager, design, deliver and maintain engaging content for LAW’s key social media channels, including Twitter, to create impactful stories, case studies, and other engaging content;
    Maintain a strong coordination mechanism with locally hired consultants, as videographers and photographers, and with global graphic designers and coordinate planning and deliverables;
    In coordination with the Communications Manager in Geneva, ensure all visual materials developed by the global graphic designer meet the expectations, and match LAW’s visual identity and vision;
    Lead on the creation, and design of innovative, information toolkits (audio, digital) that will be used by Survivor Advocates for their field work;
    Support the Global Communications Manager to maintain and update content for regional website pages;
    Research and analyze performance on the various platforms and make recommendations on how to improve our communications.

    About You:

    The legal right to work in Kenya;
    Bachelor’s degree in communications, marketing, media relations, journalism or relevant field;
    Minimum 4 years demonstrated experience working in journalism, media relations, advocacy or communications in a similar role;
    4 years proven experience in a similar role designing, drafting and developing traditional and social media content for dissemination;
    Relevant experience working within an international NGOs is preferred, ideally in human rights or humanitarian field;
    Track record of highly effective content production and social media management;
    Excellent knowledge of video editing;
    Excellent written and oral skills in English; second regional language (Arabic, Somali etc.) is an asset, with the ability to clearly articulate information to various audiences and stakeholders;
    Ability to work on own initiative and part of the wider team;
    Experience in photography; ideally with DSLR cameras or similar (desirable)
    Proficiency in Microsoft Office Suite especially Microsoft Word and Microsoft PowerPoint and strong technical literacy.

    If you have the passion to hit the ground running with your relevant experience and skills, we would like to hear from you. Please submit your CV and statement of interest (CVs and cover letter should be saved as Full Name_CV and Full Name_Cover Letter) (neither exceeding 2 pages of A4) in English to recruitment@legalactionworldwide.org. The subject of the application should read ‘Communications Coordinator (Nairobi). The deadline for the applications is 21st April 2024.

    Apply via :

    recruitment@legalactionworldwide.org

  • Restaurant Manager

    Restaurant Manager

    Job Summary

    The successful candidate will be responsible for inspiring, leading and overseeing the restaurant and team members on a designated shift, ensuring success in achieving budgeted targets, guest service and food quality as per set Brand Standards.
    He/she will contribute to the goals and objectives of the restaurant and by extension, the department, by focusing on developing and engaging the team, and surpassing guest expectations every day.

    Job and Person Specification
    Education

    Bachelor’s Degree in hospitality and/or culinary arts preferred.
    Accredited Certificate or Diploma in catering, culinary arts, hospitality, or similar.

    Key Skills and Competencies:
    Minimum Work Experience

    At least 3 years of experience in restaurant management, or similar roles.
    Proficiency in restaurant management software, such as Micros.
    In-depth knowledge of hospitality industry best practices.
    Excellent interpersonal and communication skills.

    Interested candidates holding the necessary requirements are encouraged to send their application to erecruit@sarovahotels.com by 12th April 2024

    Apply via :

    erecruit@sarovahotels.com

  • Senior Micro Enterprise Officer

    Senior Micro Enterprise Officer

    General Responsibility

    The Senior Micro Enterprise Officer reports to the Project Manager-Re:BUiLD and will be responsible for maintaining program quality and compliance across all activities, ensuring program approaches are clearly documented, understood by the program teams, and implemented.

    Detailed Responsibilities

    Help conduct outreach to community and local business owners, private sector partners and other collaborators as advised by Re:Build management.
    Conduct info sessions to clients as the main facilitator, and schedule network cohorts or sessions.
    Train Livelihoods Centre Resource staff in delivering self-employment outcomes as per the RCT design.
    Provide introduction sessions to micro enterprise clients, including on attendance requirements and protection related issues, drawing in other staff as necessary.
    Conducts review meetings with Business Training Officer, Research Monitors and Community Facilitators assess the networking process and collect reports.
    Under the direction of the Research Manager, conduct monitoring of Micro Enterprise Officer, Research Monitors and Community Facilitators in following up on individual client’s business, business plan and grant application.
    Coordinate closely with M&E and data staff on targeting, data collection, data systems and information management.
    Chip in to baseline, interim and end-line assessment efforts and program reporting, providing clear input on business training, micro-enterprise, and networking activities.
    Assist in the design, collection, and analysis of quality data on research clients.
    Coordinate closely with IRC logistics, Finance, and Grant staff to ensure timely and compliant program activities and expenditures.
    Under the direction of the Project Manager, help collaborate closely with MSMEs and private sector members to provide mentorship services to business clients.
    Coordinate networking sessions for interactive and extensive networks as per the wave 2 research design and offer technical support as per the networks guidelines.
    Support timely and quality development of business grants payment documentation. Provide supervision to BTOs and support their technical development through regular check in and review meetings.

    Minimum Qualifications:

    Bachelor’s degree in social sciences, public or business administration or equivalent.
    At least 4 years of experience in livelihood programs that promote self-employment under business support.
    Demonstrated experience and capacity in training and facilitation and working daily with vulnerable populations.
    Strong ability to work independently, coordinate work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail.
    Excellent interpersonal and problem-solving skills, creativity, and flexibility.
    INGO experience preferred.
    Personal qualities: promotes teamwork and coordination within and across teams, comfortable in a multi-cultural environment, very flexible and adaptable, ability to contribute across multiple activities and departments.
    Fluency in English and Kiswahili required.

    Apply via :

    careers.rescue.org

  • Data Scientist II/III

    Data Scientist II/III

    We are working to build IDinsight into a global leader in the use of machine learning to solve some of the world’s most urgent problems.
    You’ll be joining a growing data science team and working on highly impactful and innovative projects with our partners. You’ll be joining an entrepreneurial team where you have a strong voice in how the team functions and grows. You’ll get to work on the full spectrum of the data science solution – from design to deployment. To be effective, data science products need to be contextually relevant and build on subject-matter expertise. You will get to work closely with our partners, our team of economists, social sector experts, and public health specialists to build and test solutions.
    Learning is a key part of being a data scientist. 10% of your time would be dedicated to learning new skills and side projects of your choice. You’ll have strong mentorship to guide your data science career, and you’ll make interesting and valuable connections.

    About the Role

    We are seeking candidates with strong data science skills and a passion for building solutions to difficult social problems. Most importantly, successful candidates should possess the ability to work independently to solve complex challenges related to both human and technological.

    As a senior data scientist, you’ll also be across multiple projects and bring technical expertise to the team. In addition to the tasks above, you’ll be:

    Working with clients to understand their needs: Understanding their current processes and pain points and identifying which of these can be framed as a tractable data science problem.
    Providing technical oversight on multiple projects.
    Designing, testing, and improving various algorithms: From OOTB sci-kit-learn algorithms to bespoke ones.
    Writing articles and blog posts to share our work for technical and non-technical audiences.
    Synthesizing, visualizing, and communicating results: Dashboards, plots, interactive viz, presentations, and reports
    Writing test cases, setting up CI/CD, and deploying solutions using cloud resources.
    Ensuring business problems are framed correctly: Not everything is a data science problem, and a senior data scientist would have the expertise to make this judgment.
    Ensuring appropriate methods are being used to tackle the problem: Having a broad knowledge of methods would allow a senior data scientist to pick the one best suited for the task.
    Establishing standards and best practices: The senior data scientist will bring experience in writing quality code and project management best practices.
    Doing code reviews: Every piece of code we write should be reviewed. Senior data scientists would often be a reviewer and also establish best practices for reviews.
    Provide mentorship to junior data scientists.
    Provide expertise in one or more of the following:
    Deep-learning: image classification/segmentation, sequence models
    Optimization under constraints: linear programming, evolutionary algorithms
    NLP: sentiment analysis, text summarization
    Other: performance tracking, online learning, contextual bandits, survival analysis

    Required Technical Qualifications

    Intermediate to advanced Python skills. Please do not apply if you are not an expert in standard data science packages in Python (numpy, pandas, scikit learn, etc.).
    Hands-on experience building and deploying supervised and unsupervised machine learning algorithms in production.Degree in Applied Math, Data Science, Computer Science, Physics, or a Similar Technical Field.
    Strong foundations in statistics and probability.
    Minimum 4 years experience working as a data scientist in Python or R.
    Experience with version control and code management in Git.
    Knowledge of good software engineering principles.

    Other required qualifications:

    Proven ability to work alone and with teams in a dynamic, multicultural environment.
    Passion for improving lives through technology.
    Strong oral and written communication skills in English. Fluency in languages spoken in countries where IDinsight works is a plus.
    Strong values aligned with IDinsight’s stated values.
    Ability and interest in sharing knowledge, mentoring others, presenting work, and reviewing the work of others.
    Deeply passionate about global development and improving lives in disadvantaged populations
    Open-minded self-starter who will thrive while tackling new, unusual, and unpredictable challenges

    Preferred Qualifications
    The most competitive applicants will also have experience in one or more of the following:

    Advanced degree (Masters or PhD) in a technical field.
    Experience living and working in developing country settings.
    Experience working on optimization and unsupervised learning problems.
    Experience working on natural language processing problems.
    Experience working with SQL, custom APIs, and AWS products like RDS, EC2, and Lambda.
    Experience with other programming languages, especially R or Java.
    Experience working with GIS software such as QGIS.
    Experience working with satellite imagery / remote sensing data.
    Experience with Docker.

    Apply via :

    alcareers-idinsight.icims.com

  • Repair & Calibration Lab Manager

    Repair & Calibration Lab Manager

    Role: Repair & Calibration Manager

    We are looking for an accomplished manager with proven calibration skills and experience to take responsibility for the development and supervision of people and processes delivered to laboratory operations, and for supervising the day-to-day activities of an assigned team to ensure the delivery of services in a safe, compliant and timely manner against agreed service levels.

    Competencies and Qualifications

    Minimum Bachelor of Science (B.S.) or a Technical Diploma, or equivalent experience in the field of Metrology, Engineering, Mathematics, or related sciences.
    Minimum 4 years of work-related experience in the Test & Measurement Industry with laboratory experience, or equivalent combination of education and experience.
    Worked in a calibration & Repair environment or laboratory.
    Understands specifications of Standards, Accuracies, and Uncertainties, and how they apply to electronic test and measuring instruments.
    Proficiency in implementing and maintaining quality management systems, such as ISO 9001, ISO 17025, or other relevant standards. Knowledge of quality assurance processes, documentation requirements, and auditing procedures is essential.
    Proactive mindset towards process improvement and optimization. Ability to identify areas for improvement, implement efficiency-enhancing measures, and promote a culture of continuous improvement within the laboratory.
    The Calibration Lab Manager will work in cooperation with the Management team, client management, and end users. They will communicate all issues concerning the execution of the Service deliverables and be responsible for the day-to-day smooth running of the test and calibration laboratory according to business objectives and in accordance with ISO:9001 and ISO:17025 quality standards.

    Lab Manager Duties and Responsibilities:

    Ensuring continued conformity with ISO:9001 and ISO:17025 (UKAS) quality standards.
    Supervises, directs, and schedules day-to-day and long-range activities for a defined scope and ensures that all programs and procedures of the lab staff are being properly, maintained, implemented, and adhered to.
    Prepare and provide reports for senior management assessing the business performance.
    Providing technical expertise during onsite customer visits, and meetings and supporting training events and exhibitions as required.
    Implementing robust methods to ensure the quality of calibration results.
    Resolves problems and/or conflicts and maintains open communication with the client, escalating all issues to the Operations Manager.
    Optimize efficiency and increase throughput and turnaround in the calibration lab
    Co-develop and implement growth strategies to expand offering capabilities through collaboration with regional sales and marketing teams, and global metrologist teams.
    Ensures that all services are provided in a cost-effective, safe, and compliant manner in accordance with the approved service level and the customer’s requirements to fulfill contractual obligations.
    Services including maintenance, repair, commissioning decommissioning, validation and calibration of laboratory instruments as well as those of Amotech Group.
    Ensures compliance with all company policies and procedures and adheres to company standards.
    Responsible for managing of process performance metrics, maintaining and updating all assigned systems and databases (Timesheets from direct reports are accurately maintained). Provides regular management reports as required.
    Assesses competence and delivers training to the wider engineering team to ensure maximum awareness of core principles of calibration, and measurement uncertainty.
    Assume overall responsibility for the Calibration Laboratory, ensuring a safe and compliant environment

    Apply via :

    amotechafrica.com

  • Territory Sales Manager – Likoni

    Territory Sales Manager – Likoni

    Mission Statement for the Role:
    Run a highly efficient and super motivated territory sales team to exceed targets in the designated territory and deliver month in month out. 
    Overall Responsibility:
    Building, hiring, supervising and organising a territory wide Field Sales team, comprising Field Sales Representatives and Trainees . In-charge of developing and deploying profitable acquisition strategies across the territory to meet targets and coordinating with the business on marketing and lead generation activities to exceed against set business goals. 
    Financial:
    Ensure all sales are closed through company M-pesa transactions, feedback on the effectiveness of marketing activation as effectively as possible. Take measures and drive cost efficiencies throughout the customer acquisition process as directed by the company.
    People:
    Approximately 10 Field Sales Representatives (depending on size of territory).
    Key SMART Results for A-Player Success
    Sales Efficiency:

    Maintain a month on month sales average of 50 sales per person per month by implementing daily routines focused on channel expansion, people productivity & sales growth activities – Monthly

    Performance Management:  

    Manage the performance efforts for the territory sales teams through conducting daily shadowing programs, daily field accompaniments & coaching and steering daily performance meetings, weekly one on ones and monthly performance evaluations to ensure the team attains the set monthly goals (minimum 90%) – Daily

    Sales Funnel Management:

    Drive customer visit efficiency of 500 leads entered into Freshsales per FSR per month and ensure 90% categorization of the contacts into hot, warm, cold.
    Drive at least 10% conversion on qualified leads each day.
    Conduct daily follow up calls of hot leads generated by FSR teams (20 Hot leads per day) -Daily

     Operational Excellence:

    Achieve 100% compliance to channel specific sales processes by ensuring each field sales representative adheres 100% to the customer onboarding process, and drive prompt resolution of sales operation tickets (queries) within 24 hours.
    Ensure proper utilization of point of sales material, parasols, fliers and staff uniform ( for every 12 fliers issued, at least 1 sale), always branded sales team – Monday to Saturday) – Daily

    Hiring:

    Ensure quality hiring, resource planning and proper onboarding of new hires by ensuring each hire (assigned) is trained, inducted into the role and equipped with working tools within the first one week of joining.
    Conduct at least 12 field observations & demonstrations every month for representatives in the field and share documented findings and performance improvement plans for each FSR -Monthly

    Sales Reporting:

    Ensure timely provision of sales reports for assigned territory, Daily: Activity plan, market activation plan, daily sales vs actual, failed surveys, market insights. Weekly: Month to date performance vs target, lead generation, MTU coverage update. Monthly: Monthly activity plan, sales efficiency per team, Mitigation plan, monthly insights. 

    Level of Management Experience required (Mandatory & Nice to Have)

    Supervisory level management with not less than 4 years of sales experience 1 yr of which should have involved leading sales team of not less than 5 people.

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Relentless hands on management of an area team to deliver

    Core energy required for this position (e.g. Sirdar Profile Type)

    Coach, Mentor, Driver

    Key Competencies Criticality (H,M,L)

    Build and Managed High Performing relentlessly driven Territory sales teams making sales across low income and rural communities in Kenya – H
    Managed the people dynamics of such a high pressure operation and lead to achieve the best performance possible from the team – H
    Proven track record of exceeding the Sales Number – H
    A proven arsenal of brilliant sales management techniques and hands-on sales experience with an in depth understanding of sales strategies and consumer objection handling – H
    CRITICAL FACTOR Hands On, on the ground, in the Field. Not a desk job! – H
    History of recruiting exceptionally high performing field sales teams and demonstrable experience in growing and developing them – H
    Experience in setting up commission only indirect sales agency models at scale to drive sales volumes and referrals – M
    Eagerness to work for Success Based performance and not just a salary – H
    Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role plus excellent communication skills both written and verbal – H
    Build peer support and strong internal-company relationships with other key departments – M
    Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless – H

    Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire

    Must have “owned a team sales number” and demonstrated high performance.
    Must have led and managed at least a team of over five people in a field based role.
    Must have managed a team on the ground in the field, preferably within the communities we serve.
    Must have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
    Must have good knowledge in using google spreadsheets, google docs and google slides.

    Apply via :

    poainternet.bamboohr.com

  • Territory Sales Manager – Kajiado

    Territory Sales Manager – Kajiado

    Mission Statement for the Role:
    Run a highly efficient and super motivated territory sales team to exceed targets in the designated territory and deliver month in month out. 
    Overall Responsibility:

    Building, hiring, supervising and organising a territory wide Field Sales team, comprising Field Sales Representatives and Trainees. In-charge of developing and deploying profitable acquisition strategies across the territory to meet targets and coordinating with the business on marketing and lead generation activities to exceed set business goals. 

    Financial:

    Ensure all sales are closed through company M-pesa transactions and feedback on the effectiveness of marketing activation as effectively as possible. Take measures and drive cost efficiencies throughout the customer acquisition process as directed by the company.

    People:

    Approximately 10 Field Sales Representatives (depending on the size of the territory).

    Key SMART Results for A-Player Success
    Sales Efficiency:

    Maintain a month on month sales average of 50 sales per person per month by implementing daily routines focused on channel expansion, people productivity & sales growth activities – Monthly

    Performance Management:  

    Manage the performance efforts for the territory sales teams through conducting daily shadowing programs, daily field accompaniments & coaching and steering daily performance meetings, weekly one on ones and monthly performance evaluations to ensure the team attains the set monthly goals (minimum 90%) – Daily

    Sales Funnel Management:

    Drive customer visit efficiency of 500 leads entered into Freshsales per FSR per month and ensure 90% categorization of the contacts into hot, warm, cold.
    Drive at least 10% conversion on qualified leads each day.
    Conduct daily follow up calls of hot leads generated by FSR teams (20 Hot leads per day) -Daily

    Operational Excellence:

    Achieve 100% compliance to channel specific sales processes by ensuring each field sales representative adheres 100% to the customer onboarding process, and drive prompt resolution of sales operation tickets (queries) within 24 hours.
    Ensure proper utilization of point of sales material, parasols, fliers and staff uniform ( for every 12 fliers issued, at least 1 sale), always branded sales team – Monday to Saturday) – Daily

    Hiring:

    Ensure quality hiring, resource planning and proper onboarding of new hires by ensuring each hire (assigned) is trained, inducted into the role and equipped with working tools within the first one week of joining.
    Conduct at least 12 field observations & demonstrations every month for representatives in the field and share documented findings and performance improvement plans for each FSR -Monthly

    Sales Reporting:

    Ensure timely provision of sales reports for assigned territory, Daily: Activity plan, market activation plan, daily sales vs actual, failed surveys, market insights. Weekly: Month to date performance vs target, lead generation, MTU coverage update. Monthly: Monthly activity plan, sales efficiency per team, Mitigation plan, monthly insights. 

    Level of Management Experience required (Mandatory & Nice to Have)

    Supervisory level management with not less than 4 years of sales experience 1 yr of which should have involved leading sales team of not less than 5 people.

    Department stage of development where this role sits (starting, preparing for scale, scaling, mature)

    Relentless hands on management of an area team to deliver

    Key Competencies Criticality (H,M,L)

    Build and Managed High Performing relentlessly driven Territory sales teams making sales across low income and rural communities in Kenya – H
    Managed the people dynamics of such a high pressure operation and lead to achieve the best performance possible from the team – H
    Proven track record of exceeding the Sales Number – H
    A proven arsenal of brilliant sales management techniques and hands-on sales experience with an in depth understanding of sales strategies and consumer objection handling – H
    CRITICAL FACTOR Hands On, on the ground, in the Field. Not a desk job! – H
    History of recruiting exceptionally high performing field sales teams and demonstrable experience in growing and developing them – H
    Experience in setting up commission only indirect sales agency models at scale to drive sales volumes and referrals – M
    Eagerness to work for Success Based performance and not just a salary – H
    Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross functional role plus excellent communication skills both written and verbal – H
    Build peer support and strong internal-company relationships with other key departments – M
    Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless – H

    Mandatory Criteria if Any (e.g. must have directly managed at least ten people) with no exceptions to hire

    Must have “owned a team sales number” and demonstrated high performance.
    Must have led and managed at least a team of over five people in a field based role.
    Must have managed a team on the ground in the field, preferably within the communities we serve.
    Must have operated in a business with similar Values and DNA to Poa to ensure cultural alignment.
    Must have good knowledge in using Google spreadsheets, Google Docs and Google Slides.

    Apply via :

    poainternet.bamboohr.com

  • Project Manager Kenya

    Project Manager Kenya

    Job description

    The Project Manager will be responsible for the successful implementation of the project’s activities and the effective coordination of the consortium members (5 partners included WeWorld) S/he will be accountable to the Country Representative. H/she will also support the Country Representative to strengthen and expanding the action of WeWorld in Kenya.

    MAIN TASKS AND RESPONSIBILITIES
    Project Management

    Elaborate and implement the project’s activities and financial planning (including the establishment of milestones) to be approved by the Country Representative
    Logistics and supply: preparation of procurement documents (BoQ, General and Specific Technical Specifications documents), active participation to the supplier selection (quotation process, opening and evaluation process) and contracts redaction/review
    In collaboration with the Country Representative, the project staff and the consortium’s partners, contribute to the development, upgrade and implementation of an appropriate and effective project strategy
    Develop the MEAL system and tools of the Project assuring the coherence, supervise its application and contribute to a sound analysis of the results, to the Project’s impact, and to the effective use of resources
    Provide quality advise to donors’ system and other relevant stakeholders on issues that may impact the achievement of project outcomes
    Validate the work plans prepared by the project staff
    Supervise quality and transparency of the data reporting
    Provide the Country Representative with regular action plans/project updates and inform her of any deviations from the plan
    Other tasks as requested by the Country Representative

    Coordination and Representation

    Establish and maintain a fruitful relationship with the consortium’s members as well as with other local and international NGOs, formal and informal groups of local civil society, etc.
    Ensure constant and cooperative relations with AICS and other donors relevant for the project
    Develop and maintain appropriate, regular, transparent and supportive communication with all the relevant stakeholders (e.g. beneficiaries, community leaders, local and national government officials), with the objective of ensuring good cooperation and partnerships
    Participate in thematic coordination networks and meetings (called by the civil society and/or the donors), representing WeWorld according with the indications of the Country Representative and feeding her back accordingly with relevant issues and updates
    Organize relevant meetings/presentations of the project and/or of WeWorld program to the relevant stakeholders and follow up the implementation
    Participate in the internal coordination meetings held by the project and to the WeWorld internal coordination meetings held in Nairobi Office

    HR Management

    Assure the recruitment and training process of the project staff under his/her responsibility in line with the implementation plan and with the support of WeWorld senior staff
    Assure the direct management of the Project staff under WeWorld component and a proper information flow between the project team
    Provide technical advice (especially on gender empowerment, sexual reproductive health and gender based violence), coordination and supervision to the project staff under his/her responsibility and lead and motivate them, ensuring clarity over project plans and priorities and encouraging effective teamwork
    Establish performance objectives per each staff under his/her responsibility and ensure that performance reviews are conducted

    Monitoring of project activities

    Definition of the monitoring plan and specific tools to assess the progress of the project in cooperation with the consortium’s partners
    Monitoring of activities implementation and of results/objectives achievement through field visits, meetings with partners and stakeholders, data collection and data analysis
    Manage the project budget and ensure that all expenses are in line with the budget and meet the standards/requirements of WeWorld and AICS with regards to financial management, accountability and good governance, in strict collaboration with the Project Finance Manager, the WeWorld Kenya Finance Manager and the Regional Unit for Southern and Eastern Africa

    Reporting and Accountability

    Setting up and monitoring of periodic (monthly) internal reporting to be filled in by project staff
    Drawing up of narrative and financial reports, interim and final (in collaboration with WeWorld local office and headquarters) to be sent to the Donor in compliance with agreed procedures and time schedule
    Prepare activity/project reports and analysis of the data collected on a regular basis or upon request
    Support to technical, financial and any other report upon request
    Provide regular reports/updates to the Country Representative on all activities carried out
    Any other task not here listed and necessary to the project and activities
    During, or at the end of the assignment, provide a proper handover
    Strengthening WeWorld action in Kenya
    Support the Country Representative in the constant updating and implementation of WeWorld strategy in the country
    Support the Country Representative in ensuring good relations with donors relevant for WeWorld (AICS, EU, UN agencies, bilateral cooperations, etc.)
    Support the Country Representative in establishing and strengthening strategic partnerships with other NGOs and relevant stakeholders
    Support the design and implementation of need assessments and the development of new project proposals for institutional and private donors in line with WeWorld strategy in the country
    Ensure proactive attitude and inputs towards the identification of trainings for staff and provide technical trainings to WeWorld’ staff
    The duties and responsibilities set forth above are not exhaustive and the role holder may be required to perform additional duties requested by the Country Representative.

    Requirements
    ESSENTIAL REQUIREMENTS
    Qualifications and Knowledge

    Bachelor’s degree in anthropology, political or social sciences, international affairs, economics, or related fields
    Excellent knowledge of written and spoken Italian and English
    Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint

    Professional experience

    At least 4 years of professional experience in international cooperation for development
    Proved experience in managing development projects funded by AICS, preferably in the field of human rights, gender, sexual and reproductive health.
    Proved experience application of PRAG
    Experience in gender empowerment programming and gender mainstreaming
    Proved experience in successful project proposals writing

    Skills and Abilities

    Demonstrable program/technical and budget management skills, planning, reporting, monitoring and evaluation skills
    Ability to assess needs and write new project proposals
    Excellent relationship-building, interpersonal skills and the ability to effectively represent WeWorld in consortium, networks and with donors
    Strong negotiation skills
    Sound verbal and written communication skills, with ability to express ideas and concepts clearly and persuasively with senior internal and external stakeholders
    Proven ability to design and lead training engagement with staff and partners to enhance skills and adapt to changing program demands
    Positive attitude to work, self-reflective, motivated, inspired, collegial
    Proven ability to work well in and promote teamwork, thrive in a multi-cultural environment, be flexible and handle pressure with professional grace
    Proactive and dynamic attitude
    Good listening and communication skills
    Strong commitment to the mission of WeWorld, genuine interest for international cooperation development topics
    Demonstrates integrity with regards to NGO values and ethical standards
    Displays cultural, gender, religion, nationality and age sensitivity and adaptability
    Treats all people fairly without favoritism

    Apply via :

    weworld.intervieweb.it