Job Summary:
The ideal candidate will be responsible for managing account relationships and developing new customer accounts.
Main Responsibilities:
• Plan monthly cycle to visit existing and prospective clients
• Understand your customer’s requirements and ensure they are met
• Build strong and strategic relationships with existing and prospective customers
• Meet and exceed budgeted target
• Develop and generate sales from existing base towards monthly target
• Interact with customers positively to resolve complaints
Key Requirements
To ensure you are a prime candidate for this opportunity it is essential that have experience in a competitive sales environment within the courier/ freight industry
• More than 4 years experience within a similar field sales role in the courier/freight industry
• Experience selling at management level
• Proven sales results
• Good knowledge of import/export procedures through air & sea
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Job Experience: Experience of 4 years
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Key Accounts Sales Executive Operation Intern – Courier/Freight Services Speciality Doctor in Obstetrics & Gynaecology
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Digital Marketing Manager
Department: Sales and Marketing
Responsibilities for the Digital Marketing Manager Job
Developing a digital platform internally from scratch
Ensuing that there is daily execution and management of all digital and media campaigns.
Coordinating content development team to ensure quality and credibility.
Organizing and briefing the creative agencies of the work to be done and monitoring the delegated work to closure.
Proper collaboration with other departments internally and externally to ensure proper development and execution of marketing plans that will increase sales of the products
Working with outdoor customer service team to collect insights about the product performance.
Developing online strategies and media plans for all the products in the company.
Coming up with an annual digital budget and ensure proper management of the funds.
Ensure consistency and quality adherence to set digital marketing activities.
Prompt generation and analysis of the weekly and monthly reports for all digital channels.
Constant tracking of business performance and adjusting campaigns to increase return on investment.
Coming up with creative concepts driven by market insights and internal briefs for impactful distribution in digital channels such as mobile
Ensuring all relevant offline and online marketing campaigns are integrated into high yielding digital marketing activities that ensure key deliverable are attained on any given brand project
Ensuring the web and mobile campaigns are in line with weekly insights.
Managing communications between agencies and media publishers
Key Competency
Track record of performance in the digital media platform
Management of a team and coordination both internally and externally
Ability to work under pressure with minimal supervision
Strong leadership characteristics
Qualifications for the Digital Marketing Manager Job
Bachelor degree in relevant field i.e. sales and marketing, Business IT , Digital marketing Certification.
Over 4 years expereince in Digital Marketing with a reputable company
Direct digital marketing expereince from FMCG, Telecommunication or banking industries -
WASH Specialist
The Regional Office is based in Nairobi, Kenya with offices and operations in Ethiopia in 2011. Since 2004, the Norwegian Refugee Council (NRC) has demonstrated a regional competence and expertise in working with displaced Somalia (Puntland, Somaliland and Mogadishu), Kenya (Dadaab and Kakuma ), Ethiopia (Addis Ababa, Dolo Ado, Shire,Gambella and Asosa), South Sudan (Juba, Awil, Alek and Aweril) and Yemen (Sa’naa and Aden).
The NRC Horn of Africa & Yemen mission is an expanding programme. NRC started its operations in Kenya in the refugee camps in Dadaab in February 2007. NRC has WASH, Shelter, Education, Food Security and Livelihood and Information Counselling and Legal Assistant programmes implemented in the refugee camps in Dadaab, Kakuma and Mandera.
The WASH Specialist will be responsible for the overall supervision and coordination of WASH projects in the Kenya programme.
Roles for the WASH Specialist Job
Develop WASH strategy, technical SOPs, and Macro LFAs in line with NRC
Programme Policy and national and international standards, and in coordination with other Core Competences
Compliance with and adherence to NRC policies, guidance and procedures
Contribute to fundraising, develop and revise funding proposal, budgets and donor reports
Identify trends technical standards and donor priorities
Follow up on compliance with contractual commitments within WASH CC, ensure high technical quality and synergies in project implementation
Provide technical direction and project implementation support
Ensure that key learnings are extracted from WASH CC implementation, and incorporate them in WASH CC and staff development processes
Provide systematic training and build capacity of technical staff
Represent NRC in relevant forums/clusters, including with national authorities and donors
Promote the rights of IDPs/returnees in line with the advocacy strategy
Ensure harmonization and consistency across WASH projects implemented in the field offices.
Responsible for technical quality and innovation of the WASH program, and for seeking synergies with other Core Competences/programs.
Responsible for developing and revising funding proposals, budgets and donor reports in accordance with the WASH program strategy and priorities, programme policy and international standards
Responsible for following up the compliance with grants commitments (i.e. quality, timeliness, use of resources), and for providing recommendations to Project Coordinators to achieve project targets and indicators
Provide technical direction and project implementation support to AMs and PCs in the field, included capacity building
Ensuring that Team Areas Offices have a WASH structure compliant with CC Strategy and able to deliver quality WASH programme
Guide the teams in developing tools for day-to-day implementation, ensuring compliance with established guidelines and standards.
Evaluation, review and quality control of ongoing and completed WASH projects.
Ensure adherence to the WASH tools and handbooks and other NRC policies
Represent NRC at WASH sectoral meetings and relevant WASH working groups at Nairobi level and if need be in operational areas
Any other task relevant to the position as requested by the Head of Programme
WASH Specialist Job Qualifications
Minimum 4 years’ experience in working as a senior Program Manager and/or Advisor of humanitarian/ recovery WASH programme, preferably in refugees / IDPs environments
Proven expertise in WASH with particular focus of complex emergency programme, community based and participatory programme.
Proven experience of setting up and implementing monitoring, documentation and learning systems.
University degree in relevant areas such as water and / or civil engineering, environmental engineering; master’s qualification in related area an advantage.
Strong communication, interpersonal, analytical and negotiation skills
Proven skills and experience in report and proposal writing
Ability to prioritize needs and carry out multiple tasks simultaneously
Experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Prior experience and proven capability in training and capacity development
Fluency in English, both written and verbal -
Branch Manager
Reporting to the Manager Branch Business, the incumbent will be responsible for managing the operations of the Branch and ensuring that the set targets both in production and number of Direct Sales Force (DSF), independent agents and direct clients are achieved.
Requirements for the Branch Manager Job
1st Degree in a Business related course
Progress in ACII or AIIK
Sales and Marketing
4 years’ experienceCustomer Focused
PR/ interpersonal Relations
Office administration skills
Advanced Computer skills
Good communication skills
Responsibilities for the Branch Manager Job
Management of independent Intermediaries (Agents and Brokers)
Management of Direct Clients
Selects, interviews, recruits ,trains to achieve annual set numbers and facilitates professional courses for all company DSF, terminates services as necessary while maintaining the regulatory standards throughout the year
Sets targets for each agent both for renewal and new business at the start of the business year ,monitors performance on a monthly basis to ensure volume targets are met
Contributes actively in actualization of the company’s’ PR/Communication plan in Marketing and promotion of company products and identifies social responsibility activities in the region for consideration
Formulates long term and short term strategic plan for the Branch in line with the Company’s strategic goals and takes part in Company’s’ strategic planning session
Develops a rewards program to motivate the Direct Sales Force achieve projected sales.
Supervises ,counsels, motivates and sets objectives for the Administration Assistant, Branch Underwriter,
Customer Service Officers ,the Office Assistant and Sales Agents and carries out appraisals as per company plan in order to achieve the branch Objectives/targets
Oversees branch administrative function and maintains all company assets in the branch including safe custody of Motor vehicle certificates ,cash/cheques and agents personnel files
Oversees the underwriting of all the business introduced through the branch to ensure that the underwriting guidelines/procedures are followed within the authority guidelines, chairs renewal meeting on a monthly basis and ensures quotations are presented within 24 hours and 48 hours for those with consultations
Implements the company credit policy through collecting premium and oversees
Compliance to company (QOP) procedures ensuring adherence with regulatory requirements for all functionsClaims liaison -
Decision Support Analyst
Purpose of the job
To ensure accurate, timely efficient and compliant financial reporting at Nestlé in the Market and also responsible for the Budget forecasting planning processes across the businesses within Nestlé in the Market and ensures flawless execution and high quality of deliverables.
Key Responsibilities will be to;
Review and analyze Daily Sales and provide transparency on Sales KPIs to both Local Management (Daily Sales Report) and to the Group;
Review Intra group accounts (CIG report), identify any differences within and outside the region and contact the respective Operating Companies to ensure any such differences have been resolved in a timely manner within the Period End Closure, (PEC) schedule, for an issue-free and aligned reporting in balance sheet;
Review and analyze marketing and administrative expenses reports and ensure the drivers used to allocate the costs are as per the Group standard;
Analyze and validate Financial statements Balance sheet and income statement reports and ensure timely NiM / Regional consolidation to ensure transparency to both local and regional management and the Group;
Analyze and validate Working Capital position through Summary Table, in magnitude;
Analyze and validate Pension reports;
Ensure high quality Period End Closure, (PEC) output via correct controlling systems setup, regular data checks, and allocation/ distribution activities for P&L and Balance Sheet;
Integration with other functional applications and drive resolution of issues at source;
Drive the execution / consolidation / reporting of the different Dynamic Forecast planning cycles, across the businesses/ countries within Nestlé in the Market, coordinating with the co-pilots and other business partners (supply chain, sales, technical, human resources) using appropriate management tools for the planning process;
The ideal candidate should possess the following minimum skills and competencies;
Honours degree in Accounting, Finance or Business Administration from a recognized university.
Minimum 4 years of experience in accounting reporting and consolidation.
Accounting profession qualification, ACCA/CPA-K.
Solid grounding of financial reporting guidelines to ensure consistent application of the guidelines.
Good analytical skills using the relevant systems and applications (SAP and Microsoft Office ).
Excellent Microsoft Excel skills.
Effective benchmarking skills, enabling comparison between countries and time periods to ensure consistency in reporting.
Good organizational and planning skills.
Ability to work independently and within a team. -
Public Relations Manager
Role Purpose:
To serve as the overall Head of the Public Relations Department and be responsible for all the activities within the department. Oversee all the activities within the department and standardize the operations to ensure our clients are well served. To ensure a steady growth in the department by generating revenue and capitalizing on all opportunities. Be responsible for department and is thus expected to consistently audit the services provided and keep an optimal team.
To also ensure efficiency and effectiveness of all operations and execution of the team, by performing quality control of all field and execution activities of client projects.
Key Responsibilities
Oversee all operational issues of the assigned portfolio
Ensures that client issues are dealt with in an efficient manner.
Owns the contract and contract renewals for new work for an existing client.
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
Retain your portfolio of clients to an established KPI retention rate.
Ensure you manage expectations of all stakeholders by communicating through meetings, verbal, written and email forms.
Project managing campaigns; developing timetables and setting deadlines for clients and the Group’s team.
Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign.
To be a leader of your team, offering direction and support, ensuring the agency have the correct level of skills to grow the accounts
Responding to requests from the MD in an efficient and timely manner.
2. Quality Control
Plans, develops, and implements quality assurance programs for on-going projects.
Through the quality control of field activities, you will evaluate all field operations of the company and make recommendations to management on ways of improving efficiency and effectiveness of operations with the primary of cost controls.
Write reports on business operations.
3. Client Service
Establishing and maintaining strong client relationships through regular close contact with client.
Ensure deadlines are met
Effective and efficient follow-up of customer complaints and queries.
Ensures standards of quality and workmanship of projects meets/surpasses customer and group expectations.
4. Business Development
Aware and in pursuit of opportunities for account growth and new business
Actively seeking to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell strategies to targets
Ensuring that the proposals and presentations are sent to clients on or before the date agreed.
Coordinating of all external client presentations contact reports reverts
5. Reporting
Give fortnightly status reports on marketing intelligence and progress on existing projects to the MD.
6. Market Intelligence
Intelligence gathering on customers and competitors.
Maintain an up-to-date list of all market players and their clients.
Prepare market intelligence reports
Combat competition appropriately.
7. Administrative
Company policy: Ensure compliance with all company policies and procedures
Other Knowledge and skills required
Understanding of the importance of personal development and ability to work toward achieving agreed actions
Ability to work as a part of a team, contributing and sharing best practises/ knowledge / resources and ideas
Understanding of the importance of demonstrating respect and confidentiality regarding company and client information
Ability to provide analytical and insightful recommendations to clients and team
Skills Required
Excellent organizational and time management skills
Ability to lead a project using own initiative and working as part of a team
Ability to create and maintain accurate / accessible and organised documentation
Ability to effectively communicate daily campaign performance by producing all necessary reports in an effective, timely and tailored manner
Ability to present campaign results and strategy at senior management level, whilst considering the variety of knowledge levels within the audience
Ability to identify and convert new business opportunities
Excellent report-writing, analytical and project management skills
Excellent communication skills
Strong listening and questioning skills
Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
Ability to analyse results, identify and explain any variance from target
Minimum Educational & Professional qualifications required
Degree in Public Relations, Marketing, Business Management or other relevant discipline with the relevant experience.
Minimum 4 years of Account/project management experience
Proven Account Management skills required in order to create, maintain and enhance customer relationships
Proficiency in use of Microsoft Office: including thorough knowledge of MS Excel worksheets and Powerpoint for presentations
Specific Performance Drivers
Comfortable working towards defined Key Performance Indicators (KPI’s).
A hands on approach to problem solving; identifying issues and using initiative and available resources to generate recommendations
Ability to manage accounts and relationships for multiple clients
An ability to identify a clients key business objectives
Strong motivation and a positive approach to researching and analysing new business opportunities
Ability to cope with conflicting demands and to prioritise tasks
A positive attitude to dealing with people
Ability to follow quality assurance and operational processes
Ability to present to clients at a senior management level
A good understanding of what it takes to maintain and develop the most productive client relationships
Must be able to quickly understand the client, their products and their industry
Ability to produce a 360° marketing communication campaign
Ability to manage project’s campaigns, coordinating team members, developing timetables and setting deadlines in order to achieve client objectives -
Education Specialist
Job description
Develop Education strategy, technical SOPs, and Macro LFAs in line with NRC Programme Policy and national and international standards, and in coordination with other Core Competences Compliance with and adherence to NRC policies, guidance and procedures Contribute to fundraising, develop and revise funding proposal, budgets and donor reports Identify trends technical standards and donor priorities Follow up on compliance with contractual commitments within Education CC, ensure high technical quality and synergies in project implementation Provide technical direction and project implementation support Ensure that key learnings are extracted from Education CC implementation, and incorporate them in Education CC and staff development processes Provide systematic training and build capacity of technical staff Represent NRC in relevant forums/clusters, including with national authorities and donors Promote the rights of IDPs/returnees in line with the advocacy strategy Ensure harmonization and consistency across Education projects implemented in the field offices. Responsible for technical quality and innovation of the Education program, and for seeking synergies with other Core Competences/programs. Responsible for developing and revising funding proposals, budgets and donor reports in accordance with the Education program strategy and priorities, programme policy and international standards Responsible for following up the compliance with grants commitments (i.e. quality, timeliness, use of resources), and for providing recommendations to Project Coordinators to achieve project targets and indicators Provide technical direction and project implementation support to AMs and PCs in the field, included capacity building Ensuring that Team Areas Offices have an education structure compliant with CC Strategy and able to deliver quality education programme Evaluation, review and quality control of ongoing and completed Education projects. Ensure adherence to the Education tools and handbooks and other NRC policies Represent NRC at Education sectoral meetings and relevant Education working groups at Nairobi level and if need be in operational areas Any other task relevant to the position as requested by the Head of Programme
Qualifications
Minimum 4 years’ experience in working as a senior Program Manager and/or Advisor of humanitarian/ recovery education programme, preferably in refugees / IDPs environments
Proven expertise in Education (formal, non-formal and informal) with particular focus of complex programme with youth and out of schoolchildren.
Proven experience of setting up and implementing monitoring, documentation and learning systems.
University degree or higher education relevant to education and / or social science assignment.
Strong communication, interpersonal, analytical and negotiation skills
Proven skills and experience in report and proposal writing
Ability to prioritize needs and carry out multiple tasks simultaneously
Experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Prior experience and proven capability in training and capacity development
Fluency in English, both written and verbal
Education field
Education
Education level
College / University, Bachelor’s degree
Personal qualities
• Flexible and creative, think unconventionally, be creative – and inspire others • Openness in processes. Involvement across levels and organizational units based on mutual respect • Consistency and integrity in all information and all decision-making processes • Ability to work under pressure and with limited supervision • Good communication skills
Language
English
We offer
Duty station: Nairobi Contract period is for 12 months with possibility of extension. Salary/benefits: According to NRC’s general directions, The candidate will observe NRC’s code of conduct and working hours for the NRC Office in Nairobi.
Miscellaneous info
Travel: Some travelling must be expected -
Field Project Assistant Administrative Assistant
Duties for the Project Assistant Job
Under the overall guidance of the FAO Representative in Kenya, direct supervision of the National Project Manager, technical backstopping from NRM Sector Head and AFAOR (Administration and Finance), the field project assistant will be responsible for all financial and administrative operations of the project in accordance with FAO regulations and guidelines.
He/she will be responsible for the operational and logistical aspects of the project. The field project assistant will be responsible for the day-to-day management of project operations and with financial and administrative reporting. The field project assistant’s primary responsibility is to ensure that the project activities specified in the project document are facilitated to the required standard of quality and within the specified constraints of time and cost. He/she will specifically:
Support the day-to-day operation of the project activities in the field
Establish and organize project task forces and ensure timely provision of suitable inputs (personnel, training, equipment and supplies) including preparing initial and regular budget revisions and providing overall administrative and operational support to the project in the field;
Ensure timely submission of regular project progress and implementation reports including identification of project follow up requirements and project closure including reporting;
Monitor the project in close collaboration with the project manager, technical officers, the assistant FAO representations and other units at headquarters and at country level;
Monitor delivery estimates and contribute to regular reports at the request of the budget holder and NPM;
Carry out financial management and supervision of project budgets on behalf of the budget holder;
Lead, in collaboration with the NPM, the preparation of the preparation of annual work plans and budget;
Appraisal and operational clearance of project documents, preparation of budgets and active participation in project discussions;
Prepare detailed budgets for cash transfer requests based on the AWP/B and project account cash balance;
Maintain the project’s disbursement ledger and journal;
Keep the financial records and regular review of the project account;
Review the receipts and financial reports submitted by field offices and sub-contractors;
Prepare six-monthly financial statement of expenditures;
Prepare the personnel and services contracting and procurement documents;
Participate in contracting and procurement processes including of submission of documentation to FAO for clearances; and
Prepare relevant documents for internal and external financial audits.
Any other duty assigned by the programme manager, the coordinator or the FAOR’s office.
Project Assistant Job Requirements
Completion of Secondary Education
University degree or diploma in Economics, Finance Management or related fields
Minimum 4 years of experience in project planning and management
Working knowledge of English and Kiswahili
Excellent communication and analytical skills
Excellent planning and organizing skills; accurate with attention to detail
Knowledge of local dialect is an added advantage.
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Area Sales Rep
The position is responsible for achieving key sales Objectives through the managing of multiple distributors and outlets as well as aggressively growing new accounts. The position is responsible for managing the growth and development of the Organizations portfolio.
Area Sales Rep Job Requirements
Knowledge – Sales and Marketing, relationship management
Work-based skills – Management, negotiating, hard selling,
Experience – FMCG, 4 years Sales experience
Driving license – Necessary but not a must – proficient driver
Others: – Computer use competency, Strong communication, negotiation and interpersonal skills
Sales Diploma or Bachelor’s degree or equivalent
Developed entrepreneurial sales attitude and temperament; prior channel knowledge and relationships desirable
Duties for the Area Sales Rep Job
Introduce and sell in new brands and packages including activities to support sales
Organize daily field sales activities in adherence to a weekly journey/route plan- itinerary
Generate Sales from existing and new customers within terms(COD)
Achieve sales targets & objectives and make sales performance review according to the Business Plan
Establishing and develop new business/market: Cold call to arrange meetings with potential customers to prospect for new business
Demonstrate and present brands to customers/consumers- Brand knowledge
Manage the sales process from initial contact through to closure: Collect due payments
Negotiate on customer engagement contracts: price, Costs, delivery and specifications with customers and provide accurate price lists and quotations within company guidelines
Deal with customer enquiries face to face, over the phone or via email
Check quantities of goods on display and in stock, during customer visit- on store merchandising
Maintain accurate market intelligence data, customer detail database, sales visits and logs
Attend trade exhibitions, conferences and meetings
Advise customers on forthcoming product developments and discussing special promotions
Work closely with the marketing team to produce any sales collateral required for the target market
Report business trends and area performance to the Territory or line managers as prescribed
Ensure daily, monthly and quarterly reports are done and presented to the territory or line manager -
Office And HR Coordinator
JOB CONTEXT AND GENERAL OBJECTIVE
The Office & HR Coordinator is part of the coordination team at the MSF office based in Nairobi. S/he is hierarchically under the head of Nairobi unit and functionally under the Deputy HR Director in Barcelona. S/he directly supervises all the back-office staff based in Nairobi (Finance Manager, HR/Admin Assistant, I CT/Facility Officer, preparation and travel officer, Driver/Purchaser, and any other that might be appearing in the future).
The main objectives of the positions are three-fold:
· To make sure the correct functioning of the Nairobi unit is in place in order to properly support MSF operations by leading and supporting the back-office staff
· To appropriately implement OCBA HR policies in the Unit, to coordinate and develop all internal HR management processes for the office (recruiting and selection, hiring, HR management, development and training) and to actively participate in creating a positive working environment.
· Support the Head of the Nairobi Unit in security management of staff and office
· Represent the Nairobi Unit office in certain forums as and when requested by the Head of the Nairobi Unit.
MAIN RESPONSIBILITIES AND TASKS
Office Coordination
1. Coordination and Management of the support office staff
· S/he is responsible to properly guide, motivate and manage the staff under his/her responsibility.
· To coordinate the activities of back-office staff based in Nairobi (Finance Manager, HR/Admin Assistant, ICT/Facility Officer, preparation and travel officer, Driver/Purchaser and any other that might be appearing in the future)
· To support the staff in the process of their incorporation and assumption of their responsibilities.
· Follow-up the team on daily basis by setting objectives and priorities and providing guidance regarding the content of their role.
· Provide feedback and do the evaluation for the support office team.
· To ensure proper coordination between the different positions and the rest of the unit and facilitate support from the appropriate HQ Departments as needed.
· S/he is responsible to organize the back-up of the above-mentioned staff when needed
· S/he is directly responsible for the selection of (new) back-office staff.
· Represent the Head of the unit in certain forums/ meetings as requested by Head of The Unit.
· Represent the Nairobi unit in Human Resources platforms or working groups in Kenya.
2. Internal functioning of the Nairobi Office
· S/he is responsible for the definition, adaptation and implementation of MSF procedures in the Nairobi Unit: HR, Finances, Facilities, and Internal Organization etc.
· To ensure consistency and information flow within the office and with the missions (in the future)
· To communicate with the different Departments in Barcelona in order to streamline local procedures and to facilitate to resolve problems.
· S/he is responsible to ensure the correct functioning of the Nairobi unit in General Services (logistics, facilities, administration, travel and legal compliance) and takes decisions autonomously for those areas that have been decentralized and in collaboration with Barcelona for the rest.
3. Finance and Purchasing
· To support the Head of the Unit with the planning exercises at the unit, both in terms of definition of Finance need and in strategic Finance strategies for the unit.
· S/he is responsible for the back office budget and its revisions and follow up with the team and Finance Manager.
· To authorize purchases and invoices (with the limits established in the policies and procedures) for the unit.
· To act as account signatory for the Nairobi unit bank accounts.
· To act as responsible for security of money and assets for the unit.
· To oversee and ensure compliance (following up with the Finance Manager) with statutory and other financial compliance requirements in the country.
Human Resources Management
1. HR strategy and policies
· To support the Head of the Unit with the planning exercises at the unit, both in terms of definition of HR needs (FTEs) and in strategic HR strategies for the unit.
· Regularly analyze the unit’s structure propose changes as needed to head of the unit.
· Ensure vacancies are opened in time according to the procedures set out by OCBA
· In collaboration with HR Department, propose strategies and policies adapted to the context and ensure that Nairobi unit develops into an environment that facilitates innovation and integration at all levels.
· Ensure compliance with all HR policies, procedures and guides, updating them when necessary and in line with OCBA, and supporting the teams in using them.
· Keep the unit’s team informed and help to circulate information concerning HR news or policy changes.
2. Recruiting and induction
· Ensure the recruitment and selection processes for the unit are properly implemented in coordination with management and provide the necessary technical support to the heads of the unit and rest of teams.
· Ensure transparency of recruitment process, communications and best feedback possible to applicants.
· Ensure the definition and implementation of timely and adequate induction plan for any new employees who join the unit.
· Ensure that job profiles are correct and kept updated.
· Responsible for the induction of staffs who are not permanently based in the unit but due to circumstances could stay longer than anticipated.
· Adapts and implements the MSF hiring policy in the country in line with local legislation and the needs of the unit
3. Administration and Remuneration
· S/he is responsible for staff administrative management in the unit.
· S/he is knowledgeable about the legislation in force in the country and ensures that MSF complies with it.
· S/he is knowledgeable about MSF and OCBA policies concerning working conditions and ensures compliance with these.
· Oversees and ensures confidentiality of staffs files and other HR related issues in the unit.
· Initiates and participates in the revision of Regulations with support from the head of the Nairobi unit and Deputy HR Director in BCN.
· Controls and implements Health and Safety procedures at the Nairobi unit, ensuring that MSF complies with rules and regulations in force and avoiding risks for employees and economic sanctions for MSF.
· To design/review/implements the health policy for the unit, based on the OCBA health policy in discussions with staff health responsible and the Head of the Nairobi unit.
· Ensure proper implementation of the recruitment and retention cycle including administrative aspects (visas, work permits, first hiring, insurance, probationary periods, dismissals, sick leave, etc.) with the support from the team.
· Oversee and ensure preparation of salaries and wages in the unit using the most adequate tool.
· S/he is responsible to propose and implement on the approval of the Head of the unit and, Head of Compensation and Policies and Deputy HR DIR in Barcelona any change within the remuneration of the staff of the unit (per diem, salary scale, inflation adjustment etc.)
4. HR management
· To perform all necessary tasks to ensure adequate management of Human Resources at the Nairobi Unit office, in line with HR guidelines.
· To provide technical support to all supervisors concerning HR management, ensuring they know, understand and apply HR management policies and tools.
· To identify when support and guidance concerning staff management is needed and provide this, giving advice on Human Resources management.
· To manage potential work-related conflict between the team members.
· To monitor the working dynamics and conditions of the teams, all HR-related matters and the general standard of HR management on a regular basis, ensuring follow-up of the Nairobi unit staff in their everyday work, including attendance/absences/leave/holidays etc, and other aspects needed for the team and working environment to run smoothly.
5. Development & follow-up
· To make sure all managers identify areas of development within their staff and help in the definition and assessment of the learning needs of the staff.
· To link with the Barcelona Learning Unit on learning and development of staffs.
· To ensure that a competency-based Performance Management System is put into practice and followed up, according to the protocol and the procedure defined by OCBA.
· To train and support all those who have to carry out performance management assessment.
· To organize, centralize and systematize documents and procedures pertaining to the performance management system at the unit in line with the procedures set out.
· In collaboration with Learning Units, to organize trainings for the staff as identified through the learning needs assessment.
6. Reporting
· Under the supervision of the Nairobi unit and Deputy HR Director, to define and report on specific HR indicators and objectives.
· To check the quality of the information management system data (SAP) and Homere and of other management tools, reporting according to the HR indicators.
Security management
· Provide credible information and contextual analysis of localized security situations and incidents along with appropriate advice to the unit’s team.
· Interpret and ensure staff and management follow the unit’s security management guidelines to assure thoroughness and consistency in its management.
· Review security guidelines/policies (in collaboration with the head of the unit and security advisors in Barcelona) when there is significant change in the security environment in.
· Ensures that each new staffs are inducted and briefed on personal security, guidelines/ policies and the relevant national security management plan.
· Ensure implementation of physical security measure in the office and Unit’s Guest house.
· Act as a backup for the head of the Nairobi unit in his/her absence on matters security.
SELECTION CRITERIA
Training and experience
· University degree in Economics, Business Studies, Humanities, HR or the like.
· At least 4 years’ experience in a job with responsibilities in (HR) management in the non-profit making sector.
· Consolidated experience and knowledge of global HR management (selection, administration, competency-based management, training, etc.)
· Prior experience in operations (project Coordinator will be a strong advantage
· Work experience at international level is desirable.
· MSF experience will be an advantage
· Fluent English and Swahili
· IT working knowledge (Microsoft Office).
· Knowledge of the ERP-SAP system and Homere is an asset.
· Field experience with MSF or other humanitarian NGOs is a plus especially in operations and HR.
· Knowledge on security management is a requirement.
Others
· Highly motivated and interested in the humanitarian sector.
· Timetable flexibility
Competencies
· Commitment to MSF’s Principles
· Cross-cultural Awareness
· Strategic Vision
· Results and Quality Orientation
· Service Orientation
· Planning and Organising
· Initiative and Innovation
· Teamwork and Cooperation
· Leadership
· People Management and Development
· Networking and Building Relationships
· Security awareness and Management
JOB CONDITIONS
· Location: Based in Nairobi, at the Médecins Sans Frontières-Spain Nairobi unit office.
· Full-time job
· Annual gross salary per year of KES 3827887 + Secondary Benefits based on MSF OCBA Reward Policy