Jobs Kenya

Job Experience: Experience of 4 years

  • Securities Relationship Officer

    Securities Relationship Officer

    Job Purpose

    Identification of investment opportunities (stocks) that have the characteristics of a stock that would invest in and are likely to positively impact the wealth of the client.
    To ensure growth in company revenue by providing responsive, proactive and efficient services to existing and potential clients in order to grow market share in the securities industry
    To ensure that cross selling opportunities are maximised to enhance transactional banking revenue streams whilst minimizing operational losses.
    Leverage the group’s reach, capabilities and expertise to add value to both the customer and the Wealth and Investment business
    To alert clients of wealth creation opportunities offered by the securities exchange.
    Ensure strict compliance with laid-down risk management controls and processes.

    Key Responsibilities/Accountabilities

    First point of contact for all clients (including family members) securities investment requirements
    Closely working with the Consultants/Relationship Managers/Branches to pro-actively identify cross-sell opportunities (including product and channel opportunities) within assigned portfolio
    Prospecting for new clients through networking opportunities provided both internally and externally and actively following up on leads to close deals
    Provide input into the marketing plan from investment in securities perspective
    Identification of opportunities in investment stocks
    Screen investment sectors for suitable ideas.
    Identify investment that meets the screen and warrant further investigation.
    Conducts preliminary reviews of historic financial and fundamental data of the company
    Monitoring of investment stocks
    Attend analyst and company management meetings of investments covered
    Monitor newsflow relating to companies.
    Network with external sell side research providers
    Provide on-going feedback to investment team.
    Update profit drivers based on company announcements and/ or results.
    Portfolio Management

    Communicate with clients on performance and structure of portfolios
    Construct equity portfolios to deliver a required investment return as outlined in the client mandate.

    Risk management

    Determine the appropriate risk factors inherent in the company, industry, region etc to determine a target price and potential investment return.
    Evaluate qualitative information and determine the impact this would have on the risk premium of the investment.
    Consistently deliver high quality customer service to both internal and external customers

    Establish and manage relationships with other market players mainly licensed members of the NSE, custodians and fund managers
    Ensure that KYC requirements are met for all customers
    Ensure that honesty and integrity is maintained in all client dealings
    Educate clients on existing company policies and procedures as well as basic introduction to the stock market and how it operates
    Responsible for the implementation and adoption (within Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience
    Appropriate Financial or Investment degree from a recognised University
    Experience

    Proven track record in the financial services industry, preferably with relationship management experience in Personal and Business Banking or Investment Banking.
    At least 4 years’ experience within an investment banking environment
    Experienced in upholding the highest levels of service.

    Knowledge/Technical Skills/Expertise

    Relevant business/financial qualification.
    Ability to interpret financial statements.
    High levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc
    Understanding of the high net-worth individual and affluent market – typical profile, lifestyle, financial needs, etc.
    Knowledge and understanding of segment value proposition – especially the operational activities required to deliver the Personal Banking and SBGS value proposition.
    Sound knowledge of all products and channels relevant to this market, including qualifying criteria, documentation requirements, application processes, product/channel features and benefits, pricing, product/channel combination possibilities and efficient product usage through self-service channels.
    Thorough knowledge of bank systems.
    Thorough understanding of credit principles as well as application and maintenance processes.
    Long term planning horizon is 6 months and entails constantly reviewing company financial results, market condition, competitive environment and general market sentiment.
    Must be able to react quickly to changing market condition or circumstances in the companies they cover. Markets can have violent shifts in sentiment and they need to be able to revise and re-evaluate assumptions as circumstances change. These changes cannot be planed for but must be reacted to, while still maintaining and delivering on all the defined responsibilities

  • Executive Assistant to Managing Director

    Executive Assistant to Managing Director

    Job description
    Overview:
    Bluekey Seidor Kenya is looking for an experienced, reliable and task-orientated Executive Assistant to the Managing Director.
    The Executive Assistant will work directly with C-level executives and will be responsible for performance a number of administrative duties.
    The ideal candidate is highly self-motivated, professional, and capable of managing their work load and prioritizing tasks in a fast-paced corporate environment.
    Requirements:

    Undergraduate Qualification in Office Management or Business Administration
    4+ Years’ Experience as an Executive Assistant reporting directly to Senior Management
    Proficiency in Microsoft Office Suite, with ability to become familiar with company-specific programs and software
    Proficiency in collaboration and delegation of duties
    Excellent written and verbal communication skills
    Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities
    Ability to handle confidential and sensitive material
    Ability to work under pressure to agreed deadlines and adapt to change

    Responsibilities:

    Coordinate executive communications, including taking calls, responding to emails and interfacing with clients (drafting of formal letters and correspondence)
    Uphold a strict level of confidentiality
    Prepare internal and external corporate documents for team members and industry partners
    Provide administrative services including diary management, booking meetings, planning events, organizing travel and preparing travel itineraries, correspondence and prioritizing emails
    Re-Confirmation of meetings day before scheduled
    Accommodation, Visa and travel arrangements for Managing Director and all staff travelling to or from Kenya and East Africa
    Coordinate transport arrangements i.e. the company driver or taxi in regards to airport transfers and foreign guests transport requirements while in-country.
    Expatriates Work Permit Facilitation
    Liaise with external stakeholders e.g. suppliers, lawyers, etc., as required
    Maintain an organized filing system of paper and electronic documents
    Develop and sustain a level of professionalism among staff and clientele
    Coordinate, attend and take minutes for meetings
    Follow up on action points for meetings on behalf of the Managing Director
    Liaise with recruitment officer to arrange follow up interviews with Managing Director and providing feedback
    Office management (project coordination of internal office projects)
    Office maintenance (Telephone system administration and maintenance, furniture, procurement, liaising with suppliers and landlord regarding maintenance and repairs)
    Sourcing of suppliers if and when required
    Responsible for the following on an ad-hoc basis: *Marketing (business cards, marketing collateral, event coordination, event calls, post-event calls and emails, etc.), *Telesales, *Accounts (Debt collection, AMC Calls, follow up on proformas and LPO’s
    Flexibility to work additional / out of hours as necessary to fulfill the requirements of the role and meet the business needs

    Key Attributes:

    Mature, Friendly with a Professional attitude and appearance
    Exceptional Interpersonal Skills
    Ability to be resourceful and proactive when issues arise
    Excellent Multitasking ability
    Excellent Time-management skills, with the ability to prioritize tasks
    Humble and Patient
    Energetic

    Equity Statement
    We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.
    Should you not receive a response within four weeks of the closing date of this advert, please consider your application unsuccessful.

  • Recruiter Internship – Recruitment And Administrative Support

    Recruiter Internship – Recruitment And Administrative Support

    Job Description

    Hours of work: 40 hours per week. Usual working hours are between 6:00pm-4:00am Mon to Thursday.
    Recruiter Job Duties:

    Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
    Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
    Determines applicant requirements by studying job description and job qualifications.
    Attracts applicants by placing job advertisements; contacting recruiters, using job sites and social media
    Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
    Arranges management interviews by coordinating schedules; arranges travel and lodging
    Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
    Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
    Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
    Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
    Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
    Accomplishes human resources and organization mission by completing related results as needed.

    Skills / Qualifications: Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment
    Qualifications:

    Four-year college degree in Business, Marketing or related discipline, or an equivalent combination of education and experience
    Highly energetic, self-motivated, and goal oriented.
    Dedication and enthusiasm for sales. Fearless and competitive sales attitude.
    Excellent communication skills with strong phone presence. Willingness to make many phone calls.
    Ability to articulate and sell an intangible concept/experience.
    Excellent communication skills with strong phone presence. Willingness to make many phone calls.
    At least one year in a sales environment involving significant time on the phone.
    Ability to articulate and sell an intangible concept/experience.
    Proven interpersonal, negotiation, and organizational abilities.
    Ability to hold oneself accountable for achieving high levels of individual and organizational performance.

    Personal and Professional Competencies:

    The successful candidate is intelligent, self-confident, influential, and effective when interacting with others.
    “Roll up their sleeves” type of individual who does whatever it takes to get the job done in an entrepreneurial environment.
    Strong written and verbal skill. Equally strong listening skills.
    Proficiency in all Microsoft Office products.
    Exhibits assertiveness, inspiration, strong perception, and insight.
    Ability to establish and maintain effective working relationships across the organization.
    Unquestionable business and personal integrity, discretion, and judgment.

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  • Senior Manager – Debt Recovery Bancassurance Business Development Officer Manager – Strategy & Transformation

    Senior Manager – Debt Recovery Bancassurance Business Development Officer Manager – Strategy & Transformation

    Job Description

    Ref: SMDR/8/2018
    Job Summary: The Job holder will be part of the banks senior management team, responsible for reviewing the Bank’s non-performing and distressed assets, and developing appropriate strategies to ensure timely remediation and recovery of amounts due hence minimizing losses to the bank.
    The individual will lead a sizeable team, engage with management and Board in delivering key results with minimal supervision.
    Key Responsibilities:
    The Incumbent will report to the General Manager – Credit and will be responsible for:

    Recruiting, developing and guiding Debt Recovery and Remedial unit in reviewing all non-performing facilities and developing appropriate strategies to ensure efficient and cost effective recoveries.
    Recommending and implementing debt restructures/renegotiations where appropriate to return bad debts to performing book.
    Working with Business units and Credit Managers to promptly remediate any weaknesses identified on the portfolio to reduce events of default.
    Providing appropriate inputs to Board and Management Committees to ensure identified gaps in the lending process are addressed.
    Working with legal team to drive appropriate legal recoveries options and ensuring the due procedures are adhered inorder to avoid potential litigation risk or adverse publicity.
    For cases in court, ensuring the relevant evidence in support of the Bank’s case is properly documented and representing the Bank as a witness as and when required.
    Planning and closely coordinating the Debt Recovery process with various stakeholders, including Lawyers, evaluators and auctioneers amongst others.
    Providing periodic reports to Management and Board Committee’s on the Recovery Status of non-performing portfolio, with clear recommendations on the way forward or closure.
    Liaising with the Head of Credit and Finance to ensure provisions held against bad & doubtful debts are adequate and in compliance with the Prudential Guidelines and IFRS9 requirements.
    Providing input in loan product development and portfolio quality through regular feedback on learning points to avoid underwriting bad credits.
    Periodic training of staff on matters relating to non-performing assets.
    Keeping abreast with and proactively acting on market developments that may adversely impact on the banks success to recover loans.

    Qualifications and Competencies:

    Bachelor’s degree in any business related field.
    Professional qualifications/certifications in CPA/AKIB/Loan Management etc will be an added advantage.
    Masters in a business related field such as Strategic Management, Economics, Finance, and Operations etc.
    At least 4 years’ experience at managerial level, with board reporting responsibilities.
    Thorough understanding and practice of CBK guidelines and IFRS9 requirements.
    Experience in handling complex corporate recovery cases including receiverships, arbitrations and re- negotiations.
    Legal background will be added advantage.

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  • IT Project Manager

    IT Project Manager

    Job Description

    We are Avechi are a startup ecommerce platform looking for an IT Project Manager to manage and actualize to our many software project goals. This highly collaborative role will need you to work closely with all departments, including creative and technology teams, in order to deliver quality solutions to our customers.
    Most important, you must have a startup mentality thus be willing to persevere, take ownership and to build things from scratch
    Responsibilities

    Simultaneously manage multiple e-commerce/IT projects of varying sizes with a global, cross-functional team using various development principles.
    Create project timelines, and manage creative, development milestones and deliverables.
    Manage resources for each assigned project to ensure that the project remains on schedule.
    Perform requirement analysis and prepare specification document.
    Conduct daily/weekly/monthly status meetings with project teams.
    Perform risk analysis and identify issues during the project life cycle.
    Manage all project tasks and communication with the project team.
    Manage and execute multiple projects at one time.
    Will work on more than one e-commerce platform.
    Work as a team player with ability to lead a cross-functional project team.
    Provide functional direction to programmers and analysts on assigned work.
    Drive to keep updated with current web technologies and trends.
    Prepare project proposals with the ability to plan and prioritize work items, create cost estimates, and create a project schedule.
    Effectively balance the needs of the client, as well as the needs of the agency and internal teams.

    Qualifications

    Bachelor’s degree required.
    Minimum of 4 years’ experience leading software development projects within a technical environment.
    PMP certification a plus
    Experience leading the development of web platforms
    Experience leading projects in a development environment
    Experience with the Magento or any other web platforms preferred.
    Experience working directly with creative team members and development engineers.
    Strong written and verbal communication skills.
    Must be incredibly detail-oriented.
    Creative and analytical thinker with strong problem-solving capabilities.
    Technical knowledge of various technologies, such as: PHP, HTML, CSS, Node JS, MYSQL etc

    Email title:
    HJJ/567: APPLICATION FOR IT PROJECT MANAGER AT AVECHI

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  • Brand Manager-Skin Cleansing

    Brand Manager-Skin Cleansing

    Job description
    MAIN JOB PURPOSE
    Plays a key role in the development and implementation of the integrated Brand Marketing Plan to achieve short and long-term business goals. Build productive working relationship with Customer Development, CMI, regional category team Finance and Supply Chain to manage the brand’s day to day operations.
    Job Summary

    Development of the Brand Marketing Plan by developing and understanding of the drivers of brand growth and brand health and identifying key issues and opportunities
    Execution of the integrated activity schedule ensuring consistency with Brand Key Vision and Brand Vision Plan including communication strategy
    Accountable for the analysis of brand performance and brand health by constantly evaluating performance of national support activities and in-store implementation against measurable objectives (Score Card and Brand Quarterly Tracker).This includes the monitoring of progress against key trial and awareness measures, quality of in-store support, distribution and availability per channel, that is, place, pricing and promotions in-store and initiating measuring the effectiveness and ROI of key activities.
    Identifies solutions and make recommendations to improve effectiveness based on performance monitoring.
    Delivers specific brand projects eg. co-branding with a major retailer.
    Monitors budget spend and provides timely communication to relevant stakeholders on overspend / cash availability

    Key Requirements

    Bachelor Degree, Post graduate business degree preferred (MBA)
    Preferred 4 years’ experience in marketing
    Preferred FMCG experience
    Project Management skills
    Customer Marketing exposure

    Location
    Kenya-Nairobi-Nairobi-Nairobi

  • Information Security Engineer

    Information Security Engineer

    Job Description

    REF: ISE/7/9/2018
    Job Summary:
    The Job holder will be part of the bank’s management team and will be responsible for  safeguarding the Bank’s computer networks and systems. The role will plan and carry out security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks.
    Key responsibilities:
    The Incumbent will report to the Senior Manager – Information Security and will be responsible for:

    Implementing the Information Security Plans and Policies
    Implementing security standards and best practices for the organization, and recommending security enhancements to management as needed.
    Developing strategies to respond to and recover from security breaches.
    Reviewing firewalls and data encryption programs, to protect organizations’ sensitive information.
    Assisting computer users with installation or processing of new security products and procedures.
    Conducting periodic scans of networks to determine existence of any vulnerabilities.
    Conducting penetration testing, to simulate cyber-attacks on systems to highlight any weaknesses that might be exploited by a malicious party.
    Forming part of the incident response team that investigates security breaches
    Designing secure networks, systems and application architectures

    Qualifications and competencies

    Bachelor’s degree in Computer Science, Information Technology or an Equivalent from a recognized institution.
    A security certification including but not limited to CEH, CISA, CISM, CCNA Security, etc.
    At least 4 years relevant experience.
    Significant practical knowledge in the following areas:

    Unix, Linux, Windows, operating systems
    Well-known networking protocols and services (FTP, HTTP, SSH, SMB, LDAP, etc.)
    Exploits, vulnerabilities, networks and network attacks
    Packet analysis and Regular expressions
    Database structures and queries

    Direct experience with anti-virus software, intrusion detection, firewalls and content filtering
    Knowledge of risk assessment tools, technologies and methods
    Knowledge of disaster recovery, computer forensic tools, technologies and methods
    Experience in planning, researching and developing security policies, standards and procedures
    Professional experience in a system security administration role supporting multiple platforms and applications
    Ability to communicate network security issues to peers and management
    Ability to read and use the results of mobile code, malicious code, and anti-virus software
    Strong understanding of endpoint security solutions to include File Integrity Monitoring and Data Loss Prevention.
    Understanding of common network services (web, mail, FTP, etc.), network vulnerabilities, and network attack patterns
    Excellent communication and interpersonal skills; ability to communicate: write clearly and speak authoritatively to both business and tech audiences
    Demonstrated critical thinking, analytical and problem solving skills to diagnose and troubleshoot technical issues
    Strong planning and organization skills;
    Keeping abreast with latest technology and ability to learn new technologies and concepts quickly
    Ability to operate within 24 Hour shifts as and when required

  • Packaging Supervisor

    Packaging Supervisor

    Job Description
    Duties & Responsibilities:

    Carrying out correct execution of production batch records and preparation of production variance reports
    Maximize production personnel capabilities and implement procedures to improve efficiency.
    Ensure that SOPs, cGMP Practices are implemented and followed by all employees at departmental level.
    Work hand in hand with the production manager to develop, implement and maintain operator training programs
    Checking the suitability and quality of materials during the production process through to the final quality check and dispatch.
    Conduct regular performance feedback to employees and senior management.
    Managing production personnel to ensure that safety and quality compliance are prioritized for manufacturing goals during scale-up/demonstration as well as commercial manufacturing.
    Any other work assigned by production manager.

    Requirements and Qualifications

    Bachelor of Sc. Chemistry
    Over 4 years’ progressive experience in the same position
    A team player.
    Ability to work under pressure.

  • Marketing Manager

    Marketing Manager

    Job Description

    Division: Regional and Product Marketing
    Department: Marketing
    Reports to: COO
    Work station: Head Office
    Works with: All Departments
    Job Purpose: Develop marketing strategies, initiate implementation of action plan, monitor effectiveness of actions and drive the achievement of target of brands in charge, and in total of RDD by creating synergy among brands and initiating East African marketing activities together with Marketing team members to realize better/ideal brand position in the market
    Main Responsibilities of the Job

    Initiating the development and implementation of marketing strategies for RDD Product Units’ brands together with respective teams in line with the overall strategic objectives of the company to facilitate achievement of sales targets for the brands
    Manage development and usage of the marketing budget for brands in charge to ensure the allocation of sufficient funds for successful implementation of the marketing strategy
    Monitor and control the utilization of the marketing budget in order to support efficiency in the management of costs through successful claims
    Train and assure customer service experience is adhered to across all offices. Monitor partner concerns and complaints and manage them
    Initiate the update and marketing of the RDD website and digital medias to enhance visibility and traffic in support of e- commerce and brand awareness of Business units and products
    Initiate implementation of brand surveys as well as market intelligence and feedback to ensure timely availability of information critical for the development of respective brand strategies
    Review and submit reports on the implementation of the marketing strategies and work plans to ensure performance of the department is monitored in a timely manner (weekly and monthly)
    Guide the respective team in the development of marketing and promotional materials to ensure the materials meet high quality standards and are delivered within acceptable timelines
    Oversee preparation for and initiate rolling out of new product launches to meet set targets
    Conduct periodical reviews of the marketing plans in liaison with the COO, Country Manager and Product Manager to ensure the plans are aligned with the RDD marketing strategy
    Initiate and nurture relationships with all stakeholders to ensure to support the growth of RDD customer base
    Initiate marketing campaigns with sales activities to create synergies between marketing and sales
    Initiate channel marketing strategies and activities to enhance the awareness of the brands in charge for increased leads and sales
    Initiate the development and implementation of the social media strategies for all the product brands to create an online presence of the brands, and to ensure alignment with the overall business strategy
    Initiate customer engagement in the social media platforms for all the RDD brands to enhance the customer experience for the RDD customers
    Develop and implement a framework for reporting on the return on investment for the various marketing initiatives undertaken by RDD to ensure timely adjustments on marketing strategy are done for maximum impact
    Coordinate internal communication of marketing objectives to ensure all relevant internal stakeholders are well informed for the department to be fully internally supported (work with HR)
    Source for suppliers and agencies to handle the planned marketing activities for the brand as per the marketing calendar to ensure timely delivery by the suppliers
    Organize the production of branded items to assist in the timely delivery of the materials as required
    Coordinate the management of giveaways and brand materials on behalf of the teams to ensure the marketing materials support the sales effort in a timely manner and within budgets.
    Write a report after every marketing activity on the events undertaken for appropriate action to address gaps, and to enhance improvement on future plans
    Maintain the visitors book (Database), inquiry management and hot customer management after marketing events, and distribute leads to sales teams for follow up.
    Assist with concept creation and the implementation of marketing promotions and advertising campaigns for enhanced efficiency and effectiveness in the marketing process.
    Support the planning and execution of customer focused events for both internal and external customers for timely and quality communication
    Provide support to the marketing teams with day to day marketing strategy implementation activities to enhance efficiency and effectiveness in the marketing process.
    Provide administrative brand support to business units including procurement/finance and distribution of promotional items and timely payments of suppliers, to ensure efficiency and effectiveness in the implementation of marketing strategies and plans by the business units
    Track competitor activity in order to stay informed on market changes as well as marketing strategies employed by the competitors, to ensure the marketing strategies developed are competitive
    Conduct market search on brand perception and reputation to assist management develop marketing strategies that are customized to each Product brand
    Establish and track the relevant political, regulatory, economic, socio economic, technological and industry market trends in order to provide information to management that assists make informed decisions that ensure RDD brands are competitive.
    Analyze consumer data and report on marketing trends, to integrate the information in marketing plans and strategies for the product
    Delegate and manage team members to work towards departmental goals and objectives through synergy and positive attitude while meeting deadlines
    Carry out claims with team of approved Vendor MDF budgets as advised by COO, Product Managers or company’s needs. Use vendor MDF guidelines to implement in a timely manner with all necessary internal approvals.
    Any other roles requested of you and the marketing department such as new projects and initiatives

    Knowledge, Skills and Experience
    Minimum level of academic and professional qualification required to perform effectively in the role

    Bachelor’s Degree in Marketing/Business/Communications or relevant field from a recognized institution
    Additional Diploma or Certificate in relevant field

    Minimum level of experience required to perform effectively in the role

    Four (4) years working experience in a relevant field from a reputable organization.

    Working Relationships
    Internal customers

    Sales team, Country Managers, Product Managers
    Finance and Procurement

    External Customers

    Suppliers (Agencies, Media Houses, Event Organizers)
    Product Vendors and resellers

    Competencies
    Technical

    Thorough knowledge of PR, communications, advertising or marketing
    Computer literacy
    IT industry awareness
    Knowledge of the current state of affairs both local and international
    Business to Business focused marketing
    Creative eye and basic designs skills and tools use
    Basic information of RDD products and specifications

    Functional

    Report writing
    Presentation skills
    Marketing Strategies
    Budgeting
    Research
    Organizational skills

    Behavioral

    Integrity, analytical and numerical skills
    Performance Management and team building
    Professionalism –maintains a professional approach based on ethics and RDD values
    Integrity and honesty and ethics- Maintains ethical practices and integrity to ensure RDD is not exposed to reputational risk especially with vendors and resellers
    Conflict management and customer service
    Communication Skills
    Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
    Resilience –is able to withstand strategic and operational challenges
    Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader
    Always looking out for problems to solve and come up with initiatives that are beneficial to the company