Job Purpose
To ensure the provision of consistently high quality Customer experience through quality service interactions by the Contact Centre team in compliance with overall Service strategy and standards while ensuring full accessibility and availability of the Centre to Customers.This position reports to the Head of customer Experience and is under the Group Operations Division.
Key Responsibilities
To ensure Contact Centre Services are adhered to in order to maintain high level performance of the service and support teams.
To maintain desirable service levels or Contact Centre operations.
To lead and manage the human resources at the Contact Centre to ensure the existence of an environment where the team has high engagement, motivation and energy levels by being highly responsive to their concerns and needs.
To manage and optimize Contact Centre resources including and not limited to: the organization and planning of Contact Centre staff schedules/shifts; Contact Centre systems and processes.
To put in place and implement staff learning and development plans for all Contact Centre Services and support teams.
To ensure best practice standards are adhered to in the formulation of Contact Centre metrics and processes in comparison with best-in-class contact Centres.
To develop and follow through service improvement initiatives and processes for the Business from Customer feedback obtained from Contact Centre to ensure overall Service improvement for the Group.
To ensure the Contact Centre’s compliance to Business Processes and Procedures.
Perform any other duties as may be assigned from time to time.
Key Performance Measures
Internal and external customer satisfaction.
Process turnaround/ response times.
Quality reports and presentations.
Working Relationships
Internal Relationships
The Executive Assistant will;
Be accountable to the Head of Customer Experience.
Work with all staff, departments, Britam management and Branch Offices.
External Relationships
Britam customers.
Service providers.
Knowledge, experience and qualification required
University degree in a social science or business related field.
At least 4-6 years’ experience in a similar position.
Competencies
Technical and functional competencies.
Ability to discreetly handle sensitive and confidential information.
Strong organizational skills; ability to prioritize work and meet deadlines.
Strong writing, analysis and presentation skills.
Computer literate (MS Word, PowerPoint and Excel expert).
Records management.
Planning and organisational skills.
Core competencies
Excellent communication skills.
Keenness/ attention to detail.
Ability to build relationships with the diverse teams.
Focuses on the Customers.
Develops Self.
Solves Problems.
Adaptability to Change.
Closing Date:
Friday, April 7, 2017
Job Experience: Experience of 4 – 6 years
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Contact Centre Team Lead
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Head of Collection – Retail Client
JOB PURPOSE
Management and administration function, responsible and accountable for Collections and Recoveries for Retail Clients in Kenya
Ensure compliance to Group Credit Policy and process standards
Manage delinquency and recoveries within budgeted and forecasted levels
Manage and control all aspects of Credit Risk within Credit Dept including credit loss minimization and collection & recoveries maximization
Formulate and implement Collections and Recoveries strategies and action plans
Capacity tracking, management and planning to ensure adequate collection resources for the unit at all times for the delivery of business objectives
To manage and control all matters relating to delinquent Retail Clients accounts by constantly reviewing collection procedures and ensuring early recovery actions are taken to maximise prospects of full recovery
Highlight and analyze credit failures to identify ways of improving the Credit Approval process
Robust control environment within the collections and recoveries function
Key Roles and Responsibilities
GENERAL MANAGEMENT Establishment and implementation of the Collection strategy Manage the day -to-day operations of collections activities by effective implementation of collections strategies Manage and control all aspects of Credit Risk within Credit Dept including credit loss minimization and Collection & recoveries maximisation Monitor performance of Collections team against targets and by matching activities to daily action reports and delinquent account reports Manage, motivate and train staff to ensure team’s performance is optimised Monitor individual and team performance to ensure team’s collection targets are achieved Effective management of collection operations to meet the net credit loss as well as the credit cost goals of the business Setting right collection strategies to optimize collection results Pre charge off of unsecured/secured products, manage flow rates to prevent accounts from charging off Post charge off collection to maximize net recovery Customer segmentation and prioritization strategies at front end Accounts Provision and charge off in line with the Group Credit Policy Responsible for agency strategies and debt sales strategies Maintenance of the capacity plan on a timely basis and validation of the assumptions Review operational processes within collections to identify opportunities to streamline operations, improve service and minimise losses to Credit Centre Manage solicitors throughout the litigation process to ensure appropriate service is provided to Collections team, and that Recoveries are optimized with minimal legal costs to the Bank Interpret MIS statistical information relating to performance of Collections e.g. delinquency ratios, flow rates, volume of recoveries made etc Post charge off collection to maximize net recovery Customer segmentation and prioritization strategies at front end Accounts Provision and charge off in line with the Group Credit Policy Responsible for agency strategies and debt sales strategies Maintenance of the capacity plan on a timely basis and validation of the assumptions Review operational processes within collections to identify opportunities to streamline operations, improve service and minimise losses to Credit Centre Manage solicitors throughout the litigation process to ensure appropriate service is provided to Collections team, and that Recoveries are optimized with minimal legal costs to the Bank Interpret MIS statistical information relating to performance of Collections e.g. delinquency ratios, flow rates, volume of recoveries made etc Maintain performance record of Credit Reference Bureau and advice management on the performance Manage the relationship with repossession and debt collection companies Manage the relationship with external debt collection agencies CONTROL RESPONSIBILITIES Assist the Country Credit Head to review potential delinquency areas for all Asset Products, identify potential risks and design and implement improvement plans Ensure that the Unit’s service level standards are met and that third party service level agreements are adhered to Ensure reconciliation of the Recoveries account is maintained on a timely and correct basis under maker- checker controls Ensure monthly reconciliation of Provision and Interest in Suspense accounts and timely submission of declarations to Finance Provide feedback concerning changes in customer payment behaviour to other parts of the credit group/team and to Product or Business Manager so that appropriate changes can be made to policies and procedures and business strategy Highlight and analyze credit failures to identify ways of improving the credit approval process Ensure credit checks are conducted on customers with delinquent accounts in order to assess collection prospects AUDIT REVIEW, DELEGATION & APPROVAL Ensure that the department service level standards are met & that third party service level agreement is adhered to Produce relevant MIS for the Country Credit Head and senior Management Write-off/charge-off uncollectible debts within delegated authorities Maintain goodwill Ensure CST exceptions are within Group set thresholds via timely execution of controls by the collections and recoveries team FINANCIAL Undertake primary responsibility for early warning advice to Senior Management of previous unforeseen or unbudgeted evolving portfolio risk Prepare and manage collection capacity forecasts & plan Timely and correct preparation of LI forecasts in conjunction with Portfolio Monitoring and Reporting team. LEGAL, REGULATORY, ECONOMIC AND COMPLIANCE
Qualifications and Skills
Graduate + minimum 4 year experience in Credit preferably Debt recovery or COSC + 6 years all round Banking & Debt recovery experience.
Quality focused proactive leader able to effectively communicate ideas to colleagues at all levels
Knowledge of business processing, management information systems & company technology
Full knowledge of core products, markets and main competitors
Computer literacy
Logical with accurate eye for detail
Proactive, flexible and resilient team player
Practical working knowledge of company, industry & banking guidelines & regulations
Highly customer focused with high level of interpersonal and communication skills – listening, negotiating & training
Ability to plan, co-ordinate, motivate & build teams
Project management skills -
LTE and 3G Radio Optimisation Engineer
Other responsibilities will include but not limited to;
Able to guide contracted partner on coverage issues, call drop, poor SINR/EcNo and throughput related issues, initial tuning of the network, TCP UL/DL throughput verifications, intra LTE and IRAT handover verifications.
Able to optimise and improve LTE/3G/2G interworking experience
Network layering strategy planning and optimisation
Responsible for managing various LTE/3G KPIs of accessibility, retainability, service intergrity and mobility class.
Able to do soft configuration, intergrate and monitor performance of dual carrier on Nokia system
Responsible for LTE parameters inconsistencies check of classes: UNBTS, LNCEL, LNADJL, LNADJ, LNADJW, LNADJG, LNRELG, LNHOG, REDRT
Required to operate in compliance with the processes, methods and tools linked to teh role and possess service excellence awareness
Network layering, strategy planning and opimisation
Stastical analysis of KPIs and cause values. Able to bring out KPI degradation issues after software upgrade/ feature implementation/KPI optimisation activities
Knowledge, Skills and Qualifications
A Bachelor’s degree in Engineeering (communication, electronics or related fields)
At least 4-6 years experience in Network performance/optimisation/planning/O & Mof 3G/4G network
Good understanding of LTE and 3G feature, equipment and parameter knowledge
Innovations skills to deliver value to business at multiple levels
Good leadership and management skills
Attention to detail with good interpersonal and communication skills
Good presentation skills
Mature disposition with intergrity -
Innovation Senior Manager Senior Advisor, Government Partnerships
The ideal candidate is a strategic thinker, data-driven, detail-oriented individual with experience managing several projects and timelines at once and can balance the detail with the strategic objectives and thinking of the projects. The role will require some travel within Kenya and to Uganda.
Responsibilities:
Design projects – objectives, success factors, work plans, budgets, KPIs – and that can drive replicability, efficiency or greater health impact.
Project manage key innovation experiments – including coordination with field teams, partners, suppliers and other departments to ensure effective implementation.
Provide ongoing support during implementation, with keen attention to insights gained, challenges and rapid adjustments needed to ensure success.
Analyze data directly and review analytics on an ongoing basis, assessments and recommendations for ongoing improvement and/or roll out.
Coordinate preparation and submission of timely and high quality project narrative reports.
Develop insights and case studies on innovations to provide lessons learned from initiatives, which will inform future operations activities for Living Goods and partners.
Research and develop innovative new products for Living Goods portfolios in Kenya and Uganda
Qualifications:
Minimum of 4-6 years of project management experience in emerging markets.
Strong analytics skills.
Strong communicator, able to work with multicultural teams.
Private sector experience in one of the following fields: consumer package goods, health delivery, pharmaceuticals, retail or direct selling/franchising, management consulting would be ideal.
Some understanding of M&E a bonus.
University degree required. MBA preferred.
Ability and comfort to be in the field 50% of time.
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.
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Program Manager
WantedMid-career professionals with 4 – 6 years work experience for a role that combines both field and management experience in Africa.Job Location
Kakamega, Kenya; Rubengera, Rwanda; Muramvya, Burundi; Iringa, Tanzania.
*Note: Please indicate your country of preference in your cover letter.
DurationMinimum 3 years commitment, full-time job.
Job Description
Rapid organization growth translates into great career opportunities for our staff. We invest heavily in careers – we want to develop our next group of country directors, R&D directors, and partnership leaders. Example projects include:
Program associate management: Program managers directly manage 1-3 program associates and 10-100 local staff. Managers invest in the growth of their direct reports through frequent project feedback, skills-building and mentorship.
Government partnerships development: One Acre Fund receives frequent requests from African governments to jointly implement nationwide agricultural training, fertilizer distribution programs, and credit programs. A program manager took the lead in setting up our newest government partnership operation, initially to pilot one project. Within a year, this operation had fifty staff and is likely to at least quadruple in the coming two years, to hopefully 2-3 nationwide partnerships.
Sweet potato vine production: One Acre Fund farmers needed high-quality sweet potato vines in the 2013 season to avoid crop loss due to a maize disease. When these vines were unavailable in the quantity necessary, a program manager started a sweet potato multiplication farm to ensure all farmers received quality inputs on time. This included designing farm operations, hiring staff, negotiating contracts, coordinating logistics and managing more than 600 seasonal employees.
Department leadership opportunities: In their second year of service, top performing program staffers are often given the responsibility of running an internal One Acre Fund department like “Scale Innovations.” This department runs dozens of test-and-control trials with 10,000+ farmers that radically tweak our program model, with the goal of significantly increasing our scalability.
New markets: One Acre Fund has ambitious plans to launch one new country per year. In 2011, a program manager moved to Burundi to direct field operations for an initial 400-farmer pilot. Three years later, One Acre Fund’s Burundi operation serves 21,000 farmers with 110 staff.
This is a career-track role that is intended to eventually transition into a role such as country director, innovation director, etc. This is also a role that is eventually tracked to transition to “general partner,” the core leadership group of One Acre Fund.
Career Growth and Development
One Acre Fund invests in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions. This results in fast career growth for our staff.
Qualifications
We are seeking exceptional professionals with 4-6 years of work experience with increasing responsibility, 2-3 years of direct management experience, and a demonstrated passion for international development. Candidates who fit the following criteria are strongly encouraged to apply:
Demonstrated interest and experience in international development, requiring at least one year of living in a developing nation.
A willingness to live outside of a capital city, close to our customers for at least two years, minimum.
Top-performing undergraduate background (include GPA and test scores on your resume).
Strong work experiences. Examples include professional work experience, or some kind of successful entrepreneurial experience (e.g. starting a field program in a developing country, leading a conference, starting a business, Peace Corps).
Leadership experience at work, or outside of work.
Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders.
Language: English required in Kenya, Tanzania, and Rwanda. French required in Burundi.
Preferred Start Date
Flexible
CompensationStarts modest. However, this is a career-track role with fast raises for performance, paying a meaningful salary for long-term placement in developing nations.
BenefitsHealth insurance, immunizations, flight, room and board.
Sponsor International CandidatesYes
East Africans are strongly encouraged to apply -
Pilot – Kenyan National
Job Details
We currently operate the following aircraft types from our main base in Eldoret, Kenya: DC-3T, King Air 200, and Cessna Grand Caravan.
Description of Job duties:
Files flight plans as needed or assigned.
Obtains weather data and interprets data based on flight plan.
Completes aircraft weight and balances for flights.
Loads and unloads passenger’s luggage in aircraft.
Keeps assigned aircraft charts and software updated.
Keeps the aircraft clean, neat, and polished when home and away from the home base including sanitizing the aircraft restroom facilities after each flight.
Performs pilot duties as needed or assigned.
Assists in the maintenance, repair, and cleaning of all SP hangars property.
Performs pre-flights, in-flight test, and post-flights as needed to ensure safety of flight.
Works with the FAA as assigned.
Aircrew should expect to overnight away from home base approximately 35% of the time. Personnel should anticipate many of the locations being austere with few amenities. Showers, a hot meal, and even a bed may not be available. Sleeping in the aircraft may at times be required.
Be willing and comfortable working in remote environments, with little support structure, often in unstable areas or war zones.
When humanitarian crisis arise, it may be necessary to temporarily deploy away from the home base for several weeks, and even up to 30 days at a time.
Represents Samaritan’s Purse as a professional when dealing with donors, government officials, and others.
Attend daily morning devotions and participate in prayer support for the ministry, its donors and volunteers.
Maintain a strong Christian witness to colleagues, vendors, charitable beneficiaries, and the general public.
Assess, manage, and report critical physical, emotional, or spiritual concerns of supervised staff.
Qualifications:
Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
One year of college-level Biblical studies preferred.
Preferred 2,500 flight hours (minimum of 1,500hrs), at least 500hrs of which as PIC (Caravan).
International experience with bush flying, desirable
Experience with one or more SP planes (King Air 200, DC-3T, Cessna Grand Caravan) desired
Administrative/Management/Leadership experience highly desired
FAA or Kenya Commercial Single Engine Land Pilot License with Instrument Rating required
o Multi Engine Land desired but not required -
People Operations Manager
The role of People Operations Manager is to support the people of Evidence Action’s Africa Region. Reporting to the Senior Manager, Organizational Development for the Africa Region (SMOD), this role will drive HR functions to ensure compliance and core functionality while helping prepare the organization for future growth. This includes developing employee training and development programs, refining policies and processes, recruiting and retaining talent, promoting company values and culture. This role will provide day-to-day management, oversight, and technical support of HR team members in Kenya, Uganda ,and Malawi.
Operations Manager Job Responsibilities
Management of HR Team – Africa Region
Manage the HR Team – Africa Region to be a service-focused department that fosters a positive and productive workplace that actively promotes learning and staff development.
Ensure HR Team – Africa Region understands and applies HR best practices and company policy.
Assess capacity of HR staff in their ability to appropriately and adequately manage all HR issues and work with SMOD to develop and execute capacity building plan to address the gaps.
Serve as a mentor for and build the capacity of HR team to ensure sustainable, accurate and timely HR services in all offices.
Lead the HR Team to ensure orientation/onboarding materials for new staff orientation are current and conduct training for all HR staff to carry out orientations effectively.
Culture, Training, Professional Development
Proactively promote and lead activities to contribute to adoption of company values in action and positive office culture.Manage the on- and off-boarding processes.
Develop, promote, and implement opportunities for staff professional development.
Work with SMOD to conduct training sessions for staff on values, policy comprehension & compliance, transparent recruitment process, among others.
Policy, Process, and Systems
Collaborate with SMOD and department leads to review, edit, and refine internal processes and procedure maps; Train and hold accountable all HR team members to these internal processes.
Ensure that all personnel files are up to date and in compliance with company policy.
Conduct periodic internal audit spot checks.
Review and prepare monthly payroll adjustments for HR Lead – Africa Region.
Ensure timely completion of monthly timesheet approvals.
Maintain the quality and accuracy of the data in the HRIS system, performing updates and system QC checks regularly.
Perform other tasks as requested by supervisor.
Qualifications for the Operations Manager Job
Bachelor’s degree or equivalent education.
Minimum of 4-6 years of professional experience with a minimum of 2 years as a manager of a team.
Demonstrated success as an HR generalist supporting 250+ employees in multiple locations.
Expertise or familiarity with local labor laws of Kenya, Uganda, and Malawi is a plus.
Excellent people management skills; ability to train, oversee, coach, and mentor remotely.
Takes responsibility for problem solving and process improvement.
Knowledge and experience in employment law, compensation, organizational development, employee relations, and training and development.
Able to make and stand behind difficult or unpopular decisions.
Experience and aptitude in creating and refining internal policy and process.
Capable of managing conflict and conflicting views.
Demonstrated knowledge managing and maintaining HRIS systems.
Demonstrated success in change management with diverse stakeholders.
Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced environment.
Has a sense of humor of at least 7.43 on a scale of 10 -
Innovation Senior Manager Senior Manager, Regional Supply Chain
The ideal candidate is a strategic thinker, data-driven, detail-oriented individual with experience managing several projects and timelines at once and can balance the detail with the strategic objectives and thinking of the projects. The role will require some travel within Kenya and to Uganda.
Responsibilities
Design projects – objectives, success factors, work plans, budgets, KPIs – and that can drive replicability, efficiency or greater health impact.
Project manage key innovation experiments – including coordination with field teams, partners, suppliers and other departments to ensure effective implementation.
Provide ongoing support during implementation, with keen attention to insights gained, challenges and rapid adjustments needed to ensure success.
Analyze data directly and review analytics on an ongoing basis, assessments and recommendations for ongoing improvement and/or roll out.
Coordinate preparation and submission of timely and high quality project narrative reports.
Develop insights and case studies on innovations to provide lessons learned from initiatives, which will inform future operations activities for Living Goods and partners.
Research and develop innovative new products for Living Goods portfolios in Kenya and Uganda
Qualifications
Minimum of 4-6 years of project management experience in emerging markets.
Strong analytics skills.
Strong communicator, able to work with multicultural teams.
Private sector experience in one of the following fields: consumer package goods, health delivery, pharmaceuticals, retail or direct selling/franchising, management consulting would be ideal.
Some understanding of M&E a bonus.
University degree required. MBA preferred.
Ability and comfort to be in the field 50% of time.
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Regional Safety and Security Advisor (Asia , Caucasus & Middle East) Finance Assistant Information Management and Monitoring & Evaluation Officer
Position Summary
The Regional Safety and Security Advisor reduces the vulnerability of IRC staff and programs to the threats and dangers present or arising in IRC’s operating environments, serving as a technical resource to regional and country program management and staff – providing risk assessment and analysis, security awareness training, security management technical support, safety and security guidance, and timely advisory information. Directly reporting to the Regional Director, the RSSA is a key member of IRC’s ACME regional management team and of the Safety and Security function organization-wide. Key relationships include: Regional Director; Director international Safety and Security, Deputy Regional Director; Country Directors; Deputy Country Directors, Operations; RSSA in other regions;
Under the direct and broad guidance of the Regional Director and under the technical supervision of the Director International Safety and Security (DISS), the RSSA has a substantial level of autonomy in execution of responsibilities. S/he will work with country teams in all countries of the region to ensure that organizational security policies and procedures are responsive to the context, adequate to the security environment, and known to staff; and that security plans and measures are developed and maintained current and appropriate to changing security environments. The RSSA will conduct training on-site for both security management staff and other staff, and will regularly provide expert security management advice to all levels of IRC staff in the region, focusing on awareness, planning, practice, management and training in operational safety and security issues. S/he will assess IRC’s operating environments; recommend security measures, policies and procedures; support the implementation of security management plans; and provide follow-up on IRC security policies and reporting systems.
The RSSA will maintain contextual knowledge of all countries in the region, including awareness of early warning advisories affecting security situations, and will travel regularly to all countries in the region, on very short notice if necessary. Crucially, the RSSA will mentor and build IRC staff and counterpart capacities to operate more safely and more effectively and contribute actively to reducing IRC’s operational vulnerabilities while optimizing access.
Specific Responsibilities
Field Security Management Planning and Compliance:
Ensure that each country program in the region has current, complete, accurate and adequate security management plans on file at IRC headquarters in New York, the regional office in Nairobi, and each field site of the respective country program, and that each plan is revised and updated as needed but not less than once per year.
Country security management approaches, planning, policies and procedures are in compliance with IRC’s organizational policy, procedure and minimum operating standards.
Provide security management documents template as required, and provide support, advice and feedback as offices develop or revise country or field office specific SMPs.
Direct security plan and documents revisions when there is significant change in the security environment.
Inform RD, DISS, DRD and CDs of any areas of concern, non-compliance, or potential or suspected violations.
Security Orientation & Training:
Proactively develop security orientation packages for incoming staff and visitors, and monitor compliance with the security orientation policy.
Support each country program team in ensuring that each new employee, visitor and country staff returning to the program – international or national – receives a safety and security orientation within 48 hours of arrival in-country. Provide a framework for field security orientations and ensure that IRC Connect security information is up-to-date and utilized.
Through close complementary liaison with the IRC Safety and Security function, HR NY and country program operations teams, ensure that every new international employee receives an appropriate security briefing packet and, when possible, a briefing on personal security, IRC security policies and the relevant country-specific security management plan.
Create and deliver, in collaboration with the Director International Safety and Security, a security training program that reaches a maximum number of national and international staff. Keep useful records on staff training and report at least annually on training performed at all levels.
Participate actively in the design and delivery of worldwide safety and security trainings organized by IRC at international level.
Assist country program offices in arranging ad hoc security training workshops appropriate to security environments.
Assist in recruitment, selection and orientation processes for international and national security staff.
Advisory & Monitoring Services:
Monitor all communications from country programs related to security incidents and planning, and provide timely feedback.
Make a minimum of two visits per year to each country in the region to monitor security preparedness and security management. Provide a follow-up report with clear findings and actionable recommendations after each visit.
Develop and maintain a database of security incidents in the region.
Generate monthly activity reports on security, including database analyses, new threats, responses, vulnerabilities and any relevant lessons learned from security and safety incidents.
Generate a daily report on security incidents, analysis, and possible cause and effect on IRC staff, assets and programs.
Any other reporting requested by the DISS
Maintain the network of IRC Security Focal Points at each country program office and conduct bi-weekly update calls with country DDOs and security focal points.
Liaison and Networking:
Maintaining a network of IRC security focal points in the country programs as well as external professional contacts and counterparts, monitor the security environment in the region, identify new threats, assess IRC vulnerabilities and recommend possible responses.
Provide timely feedback on questions and technical assistance requests from country programs.
Monitor and provide support and reporting on NGO field security initiatives as required.
Identify, create and maintain a network with NGO/UN and other security specialists suitable for the region.
Facilitate regional NGO security coordination through networking, collaboration and coordination with humanitarian actors.
Regional Context Analysis and Early Warning:
Provide credible information and contextual analysis of localized and regional security situations and incidents along with appropriate advice to IRC managers.
Ensure daily provision of latest security events and analysis to the region and the Director of International safety and Security.
As part of a regional early warning system, understand the salient issues for country programs and update the Regional Director and relevant Country Director(s) as operating contexts and security circumstances dictate.
Field Security Assessments:
Conduct field security assessments examining security management issues related to IRC staff, assets, offices, residences, field sites, projects and partnerships, and compile reports with findings and recommendations.
Emergency Response and Crisis Management:
As required, support and advise the senior managers (RD, DISS, …) during critical incident.
Assist with the security component (situation analysis and background information, security assessments) of the Emergency Response Team deployments in the region.
Requirements
Education:
University degree in a field relevant to security management in a humanitarian assistance context
Professional qualifications:
Minimum 4-6 years of non-profit or NGO work experience in international safety and security, humanitarian assistance programs, with demonstrated capabilities in planning, organizing and executing security management operations.
Police/military experience in peacekeeping settings will be considered an asset.
Demonstrated understanding of humanitarian principles, codes of conduct, and NGO organizational culture.
Demonstrated context understanding of dynamics in Afghanistan, Pakistan mandatory
Proven analytical skills
Thorough familiarity with principles and current approaches to permissive/acceptance models of security management.
Skilled in influencing and obtaining cooperation of individuals not under supervisory control; able to work as member of multinational team and manage a variety of external and internal relationships to achieve results.
Advanced knowledge of communications technology, including VHF, HF radio systems, satellite communications, cell phone mediums, etc.
Substantial and demonstrated prior experience as a trainer, with an effective adult learner training style and the ability to develop, implement, facilitate and impart learning to a wide range of audiences.
Demonstrated ability to transfer knowledge through mentoring and other non-formal methods.
Ability to quickly gain a comprehensive understanding of various local, regional, country and international factors that contribute to changes in security environments and risk levels.
Ability to prepare and present, on short notice, clear analyses of security incidents, political events and their ramifications for IRC operations.
Position requires flexibility and the capacity to deal with ambiguity in stressful situations.
Self-motivated and able to work effectively without close supervision.
Fluency in English are mandatory.
Willingness and ability to travel approximately 40% of time.
Prior experience in the regional context preferred.
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