Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • Lodge Manager

    Lodge Manager

    THE PURPOSE

    The main purpose of the Lodge Manager is to manage the lodge and thereby create a profound guest experience, in the line with the service vision and creative concepts of the Lodge.

    It is the responsibility of the Lodge Manager to monitor hospitality service, maintenance, gardening and housekeeping standards within the lodge. The role is additionally strategic in nature and the lodge manager must drive the appropriate service directives for the lodges, and move the department towards achieving broader goals.

    In this capacity, guest expectations regarding the standard of service should be exceeded. In addition, the lodges need to be monitored so that they run in a cost- effective manner, within the agreed budget, in a manner which is conducive to positive inter-personal relationships between staff, and at a superior level of efficiency.

    The lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.

    KEY PERFOMANCE AREAS AND ACTIONS

    1. Drive the goals of the company; provide high standards of personalized service & customer care to ensure exceptional customer experience during stay;

    To formulate plans for lodge, according to the goals and guidelines provided
    Liaise actively & continuously with all members of the department, other Strategic Managers and Head of Departments and management before completing the plans.
    Ensure that the lodge staff are aware of the plans and relevant objectives and ensure that they feel part of the process.

    2. Responsibility and training of the lodge staff in line with delivering high standards of personalized service;

    Daily meetings with team to discuss daily plain, arrivals, departures, maintenance, food, special requests, guest & staff etc.
    To issue daily tasks and ensure that tasks are executed timeously and to the required standard
    To ensure that all staff have a clear understanding of the Standard required of them.

    Maintain an eagle eye on guest feedback and take action, where necessary.
    Provide and plan for adequate staff on the ground through:

    recruitment
    appropriate management of staff leave

    Ensure all staff are correctly dressed to enhance the image of the establishment.
    To check buffets and bush function set up to see that standards have been attained.
    Check that back-house areas are clean and tidy.
    Complete the staff register on a daily basis.
    Conduct staff performance reviews on an annual basis to provide feedback to staff on their performance; to identify training needs; and encourage input from individuals in terms of the department processes and their individual performance.
    Take charge in any emergency that occurs within the lodge and follow the emergency procedures as laid out.
    Fulfill general management functions as requested

    3.Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained

    Meet and greet each guest in camp during their stay.
    Relay “guest in camp” information in the morning meeting.
    Co-ordinate emails relating to guest info from reservations office and file in a day file for easy reference.
    Manage the Assistant Lodge Managers who keep a guest database (history) updated with the assistance of the Company.
    Ensure that management staff are present at all guest meals.

    Ensure that staff meet guests in the car park on arrival and walk guests departing to their car on departure.
    Ensure that staff complete the following key tasks:

    Appropriate Guest information is sent to other properties on the night before their departure
    Indemnity forms are completed for each guest
    Guests fill in the visitors’ book
    Guests complete feedback cards
    Proper guest check in & check out procedures arr followed

    4.Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded

    Ensure that the lodge is maintained in line with the style and décor.
    Ensure that the style and design of the lodge is not eroded,moved or changed without senior approval.
    Track all maintenance issues and ensure that follow up is swift and effective.
    Ensure that every room is perfect & clean for a guest arrival and ready for their arrival on time.
    Conduct “Walk Through’s” in the lodge with the maintenance and housekeeping managers.
    Ensure that preventative maintenance is continuous.
    Co-ordinate with relevant department about the refurbishment of furniture.
    Conserve the furniture and fittings (oil, polish, paint).
    Ensure furniture and fittings are ordered and replaced.
    Keep a suppliers and stock list to facilitate perpetuation

    5.Effective financial management through the administration of orders and effective stock control

    Stores are to be kept clean & locked at all times.
    Place orders timeously and correctly.
    Ensure that the lodge has sufficient crockery, cutlery, glassware.
    Ensure that stock received is checked against the invoice and original order form.
    Return any stock that is below standard.
    Make sure that stock is packed by a rotation system in storage areas, using the ‘F.I.F. O’ standard. (First In First Out).
    Ensure that prices on stock sheets are up-dated monthly, so that the financial performance is measured as accurately as possible.
    Ensure that stock takes of cutlery and crockery and bar items are completed on the last day of the month and that stock sheets are handed to the lodge administrator timeously.
    Manage the assistant lodge manager who ensures that the bar stock, wine cellar, cigars and private bar stocks are correctly controlled.
    Do spot checks every month on the stock sheets to ensure that stock takes are recorded accurately.
    Manage allocated budget lines being ultimately responsible for the Lodge performance and all discretionary expenses.
    Control the waste disposal, wood, crockery and cutlery, furniture and fittings, wine and bar, room snacks and guest complimentary budget lines on a weekly basis.
    Ensure that all guests bills are accurate and guests are charged for drinks to one account.

    Requests for Payment must be submitted with correct banking details where payment is required for suppliers.
    Keep a fixed asset register and manuals, product information and guarantees on file.
    Source new items via the Style and Décor Department at Head Office.
    Contact suppliers and contractors for any repairs that need to be carried out.
    Ensure that all capex purchases are planned in advance and then follow the required capex procedure.

    6.Effective communication and maintenance of lodge relations

    Communicate continuously with kitchen staff and front of house staff to ensure that things run smoothly in the lodge.
    Complete a written handover for the assistant lodge manager when going on leave and conduct a formal handover on your return.
    Ensure that a good relationship is maintained with the other lodges.
    Ensure that the relationship between the kitchen and service staff is maintained.
    Daily meetings:
    Attend the Morning Meeting and Kitchen Meeting. Conduct the morning meeting in the absence of the general manager.
    Conduct a Front of House meeting for staff (review day sheet and allocate special requirements and tasks).
    Weekly meetings:

    Attend the weekly meeting with the team.
    Conduct weekly meetings with housekeeping and maintenance mangers.

    Monthly meetings:

    Attend open house meetings (and ensure that your staff attend).
    Attend monthly management meetings and present the month end report

    7.General

    From time to time, you may be asked to carry out a task given to you by your superior, even though it may fall out of your general job description. It is expected that these tasks are part of the successful day-to-day operation of company and will be conducted as such.

     

    MINIMUM QUALIFICATIONS/ EXPERIENCE/TECHNICAL SKILLS /KNOWLEDGE

    Bachelor Degree/Diploma in Business Administration, Public Relations, Hotel Management or any other related field of study;
    At least 3-5 Years Working Experience in management/administration / Service Industry (dealing with guests & staff) in East Africa.
    Tourism Industry Experience is an added advantage; experience in an operation with
    Advanced user in excel & strong MS Office skills (Word & PowerPoint. Bonus ResRequest);
    Strong organization and analytical skills;
    Ability to handle and manage multiple tasks;
    Fluent in English and Swahili;
    Foreign language if any i.e French, Spanish is an added advantage;
    Exceptional attention to detail;
    Outstanding problem-solving skills.
    Tourism coarse/business or management coarse
    Hospitality management / coarse
    Customer service coarse
    First Aid training / coarse
    Management/Leadership skills
    MUST BE Hands-on / Adaptable to every level entry and top entry work as the Lodge Manager

    KEY INFORMATION TO TAKE NOTE

    Lodge/Camp Manager | Hospitality
    Location: Northern Tanzania
    3-month business visa for probation period and then Work and Residence permits upon employment.

    Interested and qualified candidates should forward their CV to: recruits@dragonengineering.co.ke using the position as subject of email.

    Apply via :

    recruits@dragonengineering.co.ke

  • Senior Associate, People Data Management

    Senior Associate, People Data Management

    About the job

    The Senior Associate People Data Management will be responsible for developing and maintaining best practices in RA’s HRIS to allow for efficient workflows and the best employee and manager self-service. This individual is required to be able to build people dashboards and reports in HRIS and has strong analytical and Excel skills. The new colleague needs to have strong interpersonal and organizational skills to collaborate with the HR team and across different departments. We are looking for somebody who is tech savvy and likes to solve technical back-end issues.

    Responsibilities:

    The Rainforest Alliance’s Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate;
    Maintain HRIS system and trouble shoot and report technical issues;
    Develop and support employee self-service;
    Develop & implement new automated processes around the employee life cycle in close collaboration with other stakeholders;
    Develop & maintain BI reports and dashboards, support advanced people analytics;
    Explore & set up new HRIS features and modules (such as, not limited to: PTO, archiving etc.);
    Set up and maintain integrations between HRIS and other RA systems;
    Ensures data protection, data security and role assignment in HRIS;
    Collaborates with the HR Advisors to ensure legal compliance of all country specific documents, and
    Provide support as needed with any other HR administrative task.

    Qualifications:

    Bachelor’s degree in human resources, or equivalent professional qualification;
    Minimum 5 years’ experience in Human Resources;
    Must include 3 years of demonstrated experience fulfilling HRIS back-end duties; prior experience working with UKG or similar HRIS software is a plus;
    Computer literacy (MS Office applications, in particular); advanced Excel knowledge;
    Experience/understanding of processes around the employee life cycle;
    Experience with payroll is desired;
    Data savvy, with a curious mind and ability to analyse and interpret data; experience with BI reporting desirable;
    Ability to build strong positive working relationships with internal and external stakeholders;
    Strong verbal and written communicator; able to translate technical problems into proposals for non-tech savvy staff;
    Must be pro-active, creative, self-driven and able to work collaboratively;
    Well organized, able to prioritize multiple tasks, and
    Ability to be flexible, work with interruptions and shift priority of tasks as required.

    Apply via :

    www.linkedin.com

  • Floor Supervisor (Cut Pack Department)

    Floor Supervisor (Cut Pack Department)

    Responsibilities:

    Provides direction and guidance to associates to ensure efficient and effective floor operations, customer service.
    Complete daily retail administrative tasks.
    Manage employees in the department.
    Maintains company standards and guidelines around product flow and customer service.
    Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, and corrective action plans.
    Create and update reports via data entry.
    Coordinate with Inbound and Outbound Coordinators for planning and execution purposes.
    Ensure proper stock rotation and all supplies needed for the warehouse are available for use.
    Comply with OSHA standards.
    Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.
    Handle and resolve conflict, process team member requests, engage team members proactively and lead team building activities.
    Update status of daily tasks, manage reports, team member assessments, issues or concerns, equipment status, and process adjustments.
    Ensures standards for quality and customer service are met.
    Handles customer questions, complaints, and issues.

    Requirements:

    Degree in business management or related course.
    3-5 years’ experience in a similar role.
    Experience from manufacturing and/or food processing industry highly preferred.
    Excellent MS excel skills.
    Experience entering data into dashboards.
    IT skills, especially using data analysis software.
    Excellent organization, communication, leadership, and interpersonal skills
    Excellent problem-solving skills, and a strong work ethic
    Ability to write reports legibly and accurately.

    Apply via :

    www.crystalrecruitment.co.ke

  • Assistant Marketing Analyst

    Assistant Marketing Analyst

    Role Brief

    The Assistant Marketing Analyst will primarily focus on the analysis of various initiatives undertaken by the Marketing team.

    The role will collaborate with all members of the marketing team and with members of other departments including Business Intelligence, Sales, CX to analyze & report the findings of marketing promotions, campaigns, and activities across the country.

    The ideal candidate is data-driven, commercially minded and willing to spend time in the field to gain business insights that support the data generated from initiatives. 

    Main Duties & Responsibilities

    Data Analysis & Reporting

    Act as the bridge between Business Intelligence and the commercial team (sales & marketing) to develop dashboards, reports and other performance data that influence marketing decision-making
    Support monthly, quarterly, annual planning activities of the commercial team with relevant and timely reports, analysis and insights
    Work closely with the business intelligence team to track the performance of customer campaigns and/or promotions initiated by the commercial team
    Analyse, document and present the performance of the following:

    Promotions
    Physical and digital campaigns
    Research Analysis
    Customer initiatives
    Competitor insights

    Reporting – Support monthly, quarterly, and annual planning activities of the marketing team with relevant and timely reports, analysis, and insights.

    Marketing Support:

    Promotion Execution -Support execution of day-to-day marketing activities including promotions based on the established strategy.
    Research – Participate in research and activities geared towards the measurement of the effectiveness of marketing programs.
    Work closely with sales and CX to develop customer personas. Provide support in the creation of creative & compelling messaging to these personas that clearly articulates and reinforces Angaza’s unique value proposition and differentiators

    Marketing Operations –

    Update the marketing dashboard/calendar as approved to ensure the timely execution of tasks
    Collaborate with Ops admin to monitor distribution of marketing/promotion materials, monitor stock levels, and request new orders through the Marketing Manager
    Digital Support – Follow up with customer leads from online platforms. Analyze digital campaigns and report on them.

    Other

    Support the marketing team in other activities & initiatives that may be assigned by the Director

    Required Qualification, Skills & Experience

    Must have:

    Bachelor’s degree in marketing, business, economics, statistics or related field
    At least 3 – 5 years of experience in a similar role or data analysis, product marketing, research, and/or business support
    Excellent data packaging, written, verbal, and presentation skills – fluency in English and Kiswahili is required
    Advanced Excel & PowerPoint skills

    Others:

    Ability to report on data in clear and concise ways.
    Ability to utilize data to measure activity and extract key insights
    Strong collaborative abilities, problem-solving, analytical and quantitative skills.

    Apply via :

    www.frank-mgt.com

  • Regional Project Finance Coordinator Regional Humanitarian Disarmament & Peacebuilding Manager

    Regional Project Finance Coordinator Regional Humanitarian Disarmament & Peacebuilding Manager

    About the job

    This Finance Coordinator provides overall advice, coordination, and technical support on finance to the project team.
    This role has a regional focus and ensures compliance to DRC procedures and guidelines within the whole regional area. The role contributes to the development of strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to areas of operation under the project scope.

    Your main duties and responsibilities will be:

    Support

    Support the development and implementation of financial management capacity building of staff
    Provide technical support and advice to the Finance team

    Financial Management

    In close cooperation with the Project Manager, reinforce existing procedures and systems for financial management and control in compliance with guidelines of DRC’s Operations Handbook, internal guidelines and donor requirements
    Support timely delivery of quality financial reports to donors and internal reports to colleagues and HQ
    Ensure compliance with relevant country statutory and other financial obligations such as tax, levies and statutory returns
    Monthly financial briefings to the Project Manager
    Ensure thorough and effective budgetary control in the Project
    Liaise with the Project Manager on key financial issues for the project, including co-funding, financial reporting, key variances and any remedial action
    Collecting cash forecasts from the Project Manager and requesting funds in a timely manner
    Maintain a continuous overview of funding levels and pay particular attention to shared support costs, including staff salaries
    Ensure all required documentation for financial audits in cooperation with Coordination staff and HQ
    Ensure monthly meetings are held with the project manager to discuss key variances, reasons for these, and any remedial action that is required
    Prepare for local audits
    Contribute to the development of proposals with regards to budgeting in cooperation with the Project Manager

    About you

    To be successful in this role we expect the following:

    Minimum 3-5 years’ of international practical experience in financial management
    Proven experience in managing large budgets
    Competence in providing technical guidance and training
    Proven experience in working with national partners, local/government authorities
    Working experience with relevant donors (e.g. UNHCR, ECHO, OFDA, WFP, DFID or BPRM guidelines)
    Advanced proficiency in Excel
    Full professional proficiency in English
    Master’s degree in Finance/Accounting or Business Administration

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Public Communications & Engagement Officer

    Public Communications & Engagement Officer

    JOB PURPOSE

    The Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya’s mission by implementing strategic communication and engagement initiatives. This role is responsible for increasing awareness, mobilising action, building a strong supporter base, fostering dialogue, and aligning with Amnesty Kenya’s overall goals and messaging.

    BACKGROUND INFORMATION

    Like Amnesty International, Amnesty International Kenya believes in an inclusive society where all people live with dignity, freedom, diversity, and prosperity, and everyone enjoys the full range of constitutional freedoms, rights, and responsibilities. AI Kenya exists to boldly confront and skillfully transform all forms of injustice and human rights violations with members, supporters and allies through campaigning, research, human rights education, and public interest litigation.

    Guided by our new Strategic Framework 2024-2028, Amnesty International Kenya believes in a society where everyone understands and claims their rights and freedoms. We exist to enable circles of conscience and movements capable of advancing full citizenship rights for all and an effective and accountable state.

    Together with our national board, supporters, members, and partners both in civil society and the state, we will create an activist culture that strengthens public expression, association and peaceful assembly and reduces discriminatory inequalities, corruption, and impunity at national and county levels.

    All applicants to this position will be required to demonstrate a commitment to Amnesty’s organisational values and vision and the Kenyan Constitution and be familiar with rights-based organising, citizen empowerment and an anti-discriminatory approach to social justice. In addition, all successful candidates will have demonstrated an ability to work in teams and a proven ability to multi-task and work to deadlines, sometimes under pressure.

    MAIN RESPONSIBILITIES:

    Implement innovative communication approaches to increase engagement and reach new audiences in a dynamic and relatable tone.
    Create and manage engaging content across Amnesty Kenya’s social media platforms to amplify the organisation’s human rights message.
    Contribute to the framing and distribution of Amnesty Kenya’s quarterly newsletters, highlighting key achievements and media coverage.
    Implement the production of a series of podcasts featuring rights experts and activists.
    Maintain the AIK website to enhance user experience and information dissemination.
    Develop diverse content formats, including infomercials, animations, reels, comics, etc.
    Support staff and AIK’s Circles of Conscience in packaging their content for public consumption.

    ESSENTIAL

    Bachelor’s degree in a relevant field (journalism, communications, gender, community development, human rights, international development or other social media science).
    3-5 years of professional experience in website administration, communications, or social media and digital campaign management, preferably in the nonprofit sector.
    Proficiency in social media management, content creation, and digital storytelling.
    Strong written and verbal communication skills in English and Kiswahili.
    Excellent writing and visualization skills with an eye for detail and accuracy.
    Demonstrated experience using design tools and software (Canva, Photoshop, among others).
    Demonstrated experience using Customer Relationship Management systems (Engaging Networks, Microsoft Dynamics CRM).
    Good working knowledge of website content management systems for publishing content.
    Ability to work collaboratively in a multicultural environment and manage multiple projects simultaneously.
    Understanding of digital copywriting and publishing.

    DESIRABLE

    Ability to create content for a range of audiences for mixed purposes, including fundraising, volunteer and member recruitment awareness raising, campaigning and emotional support content.
    Working knowledge of HTML to supplement the design of email marketing templates and web pages.
    An understanding of digital marketing, SEO, user journeys and marketing attribution.
    Proven image and video editing and design skills.
    Experience in podcast moderation, production and/or voice-over expertise.

    All applications must be received on or before Sunday, 21st April 2024, 2359, hours (EAT). 

    Apply via :

    amnestykenya.bamboohr.com

  • Risk, ESG and Impact Officer Risk, ESG and Impact Analyst

    Risk, ESG and Impact Officer Risk, ESG and Impact Analyst

    Your tasks

    You will be supporting the Manager in developing and implementing strategies to assess, monitor and enhance the risk management, ESG performance and impact of our investment portfolio. In this role, you will have the exciting opportunity to contribute to the sustainable development goals while driving positive change in the impact sectors we invest in — financial inclusion, sustainable agriculture and food, and safe drinking water.
    In particular, we are seeking a dedicated gender specialist for this position, who will support in integrating robust gender analysis into our investment strategies, provide capacity building to the investment team, and foster a culture of gender sensitivity in investment processes and outcomes.

    You will be responsible for identifying, analysing, evaluating, communicating, and consulting on portfolio risks (including ESG and impact) in line with the general credit, ESG and impact risk policies of Incofin IM as well as with the specific fund risk appetite to limit the exposure to losses and reputational risks and ensure sustainable growth of the company and the assets under management. This will include:

    Implementing and maintaining a robust risk (including ESG) management system, which includes evaluating the efficiency of the system in identifying, screening and assessing credit, ESG and impact risks in accordance with best practices, investors requirements and regulations. This will include periodic reviews and updates of the tools, processes and guidelines to ensure that risk, ESG and impact factors are systematically evaluated across all investment stages.
    Designing and implementing a robust impact measurement and evaluation system. This entails developing and maintaining existing methodologies and tools for measuring and evaluating the impact of investments on environmental, social and economic outcomes set out by the specific funds. You will collaborate with impact measurement specialists to ensure accurate and credible reporting of impact metrics, as needed.
    Conducting reviews of high-risk transactions in line with the risk review criteria set by the Risk Management Committee (RMC) to assess the credit quality at the pre-investment stage. The reviews shall include checks on financial, ESG and impact risks of the transaction and when relevant, may include onsite due diligence visits.
    Conducting field visits regularly to 1) assess the operational, country, and credit risks of our investments, 2) ensure high-quality due diligence processes are upheld by the investment team, 3) conduct quality spot checks, and 4) provide on-the-ground training to the investment team.
    Monitoring and reporting on counter party, ESG and impact performance. This shall include establishing monitoring mechanisms to track the credit risk, ESG risk and impact performance of portfolio companies. Prepare regular reports and presentations for internal and external stakeholders, including the Risk Management Committee, Investment Committees and investors, to provide a comprehensive assessment on the portfolio risk, ESG performance, impact metrics and progress towards sustainability goals. This shall include financial covenants, counterparty risk scores, key risk indicators, impact indicators and social undertakings.
    Monitoring and reporting on market risks associated with investments including country risk, operational risk, commodity & price risk mitigation aspects, crop risk, concentration risks, new products and activities, FX and interest rate volatility, etc. to stay abreast of emerging risks and opportunities, and minimize exposure to losses.
    Organizing and delivering risk, ESG and impact trainings to internal colleagues and external stakeholders (i.e. investors, investment committee, investees…), including content development and presentation.
    Driving a generative culture of risk, ESG and impact awareness. Build working relationships with the first line of defence colleagues to ensure a sustainable risk culture, including contributing to standardization and optimization of processes, and consulting to understand their data needs.
    Stakeholder engagement and advocacy. You will engage with external stakeholders (including industry bodies, NGOs, regulators) to stay abreast of emerging ESG-Impact trends (i.e. specifically on gender), standards and best practices in ESG and impact methodologies, including representing Incofin in relevant conferences to advocate for policies and practices that promote responsible business practices.
    Other supporting tasks such as new fund development and internal control activities.

    Your profile

    Minimum of 3-5 years of proven track record in credit assessment, risk management, ESG, sustainability, impact investment or related fields in agri-food value chain and financial inclusion is mandatory, combined with a relevant university degree.
    Experience in implementing ESG and Impact frameworks, standards, and best practices (e.g. IFC Performance Standards, SDGs, USSEPM, SFDR, Operating Principles of Impact Management).
    Strong understanding of gender issues and their intersectionality with other social, economic, and environmental factors.
    Experience in conducting gender analyses and integrating gender considerations into investment processes.
    Excellent analytical skills with the ability to interpret and communicate complex data efficiently.
    Proficient in delivering dynamic presentations and communicating effectively with diverse audiences.
    Proven ability to work independently and manage multiple projects simultaneously across different stakeholders.
    Passion for sustainable development and commitment to drive positive social and environment change.
    Commitment to promoting gender equality and women’s empowerment through finance.
    Ability to work collaboratively with the global teams and adapt working hours, ability to manage work with tight deadlines and ability to adapt to evolving or rapidly changing environments.
    Fluent English is mandatory.
    The role will require appr. 30%-40% traveling.

    go to method of application »

    Please send your CV and application letter in English with your salary request to applications@incofin.com by April 21, 2024.

    Apply via :

    applications@incofin.com

  • Grants Coordinator, Brain and Mind Institute

    Grants Coordinator, Brain and Mind Institute

    Job Summary

    The Grants Coordinator at the Brain and Mind Institute (BMI) at Aga Khan University (AKU) serves as a vital link between research initiatives and funding opportunities. Collaborating closely with BMI researchers, the AKU Grants/Research Office, and in alignment with AKU’s research and grants policies, this role supports the development of grant applications, budgeting, and ensures compliance, facilitating efficient resource utilization.

    Responsibilities

    Liaising with BMI researchers, coordinate the entire grant application process including harmonizing the proposal writing process and gathering supporting documentation, ensuring alignment with the Institute’s research priorities.
    Collaborate with the Grants Support Office (GSO) and Finance department to develop detailed budgets for grant proposals, monitor grant budgets throughout the project lifecycle, reconcile grant budgets as well as financial reports, and forecast future funding needs while assisting in long-term financial planning for research projects.
    Ensure that BMI grant activities adhere to institutional policies and ethical standards, including liaising with the GSO to coordinate the review of agreements as well as working with researchers to prepare and submit regular progress reports to funding agencies.
    Coordinate audits and evaluations related to grant-funded projects, addressing any compliance issues identified.
    Proactively identify areas for process improvement and implement strategies to streamline grant-related procedures.
    Share knowledge and expertise with colleagues to enhance overall grant management capabilities within the Institute.

    Requirements

    Master’s degree in a relevant field such as Health Sciences, Health Administration, Clinical Research. Project Planning and Management, or a related discipline.
    Certifications related to research administration, grant management, or project management e.g. Certified Research Administrator (CRA) or Project Management Professional (PMP)
    Minimum of 3-5 years of experience in grant management, fundraising, or related fields.
    Familiarity with ethical guidelines governing health research and regulations relevant to grant administration.
    Experience in developing grant proposals, budgets, and reports.
    Familiarity with grant compliance requirements and regulations.

    Apply via :

    aku.taleo.net

  • Acquiring Manager Mobile Banking Manager

    Acquiring Manager Mobile Banking Manager

    Job Purpose:

    The Acquiring Manager is tasked with overseeing the acquisition process for new clients or customers. This involves developing and implementing strategies to identify potential clients, build relationships, and negotiate contracts to secure new business opportunities, with a focus on growing the acquiring business of the bank.

    Key Responsibilities:

    Develop the Business Merchant Acquiring strategy for the Bank.
    Onboard new Merchants in line with the Bank’s strategic Plan.
    Manage the end-to-end merchant lifecycle, including planning, execution, and delivery of digital solutions to enhance customer experience and revenue.
    Ensure pricing and contracts with Merchants adhere to Bank policy.
    Collaborate with Business and product managers to deliver optimal digital collection solutions.
    Build value-based relationships and provide product training to internal staff and customers.
    Optimize affiliate distribution through customer analysis and engagement, driving commercial and market initiatives.
    Develop products to enhance proposition and foster long-term profitable relationships.
    Pursue new opportunities and partnerships to improve the route to market, leveraging best practices.
    Execute and implement a compelling Merchant acquiring CVP, including developments and enhancements related to the overall acquiring business.
    Develop and execute plans to drive traffic, increase conversions, and optimize the overall online shopping experience.
    Conduct market analysis to identify competitive information on new developments in the market.
    Engage customers and propose digital solutions to enhance their business models.
    Design Merchant programs to enhance Family Bank brand equity.
    Drive horizontal expansion through outlet creation incentive programs.
    Ensure high customer satisfaction through engagement and surveys.
    Engage customers and propose digital solutions to enhance their business models
    Engage customers and propose digital solutions to enhance their business models.
    Design Merchant programs to enhance Family Bank brand Equity.
    Drive horizontal expansion through outlet creation incentive programs.
    Ensure high customer satisfaction through engagement and surveys.
    Partner with affiliate business heads and channel managers to grow acceptance points.
    Provide timely and accurate information on Merchant management activities.
    Embed digital collections in affiliate culture through regular engagements.
    Participate in group activities as required.
    Promote ethical standards and establish a culture of controls within the Merchant network.
    Manage risks associated with the Acquiring Business, including AML, KYC, credit risks, audits, and compliance.
    Implement a strong internal control system to minimize operational losses and franchise risk.
    Maintain relationships with key stakeholders and third-party relationships involved in Acquiring business.
    Strategically prioritize segments to achieve commercial viability of the Acquiring business.
    Lead strategic initiatives positioning Family Bank as the partner of choice for business payment needs.
    Implement a loyalty program for merchants and customers to increase product sales growth.

    Key Competencies and Attributes

    Proven experience in card business management, preferably in a financial services or banking environment.
    Strong client focus, interpersonal skills, and ability to work effectively in cross-cultural teams.
    Excellent verbal and written communication skills.
    Knowledge of Banking operations, operational risk management, and service delivery.
    Distribution management and Channel Management experience is an added advantage.
    General knowledge of digital payments services.
    Understanding of Banking Act and CBK prudential guidelines.
    Excellent people management, team motivation, and leadership skills.
    Regional work capability.
    Strong relationship-building and negotiation skills.
    Good listening skills and ability to relate well in diverse social setups.
    Upholds high standards of professionalism, integrity, and respect.

    Qualifications

    3-5 years of product development and management experience.
    Working knowledge of card payments cycles, schemes, and Merchant acquiring business.
    At least 4 years’ experience in cash management, Ecosystem Banking, and transactional Banking.

    go to method of application »

    ALL applicants MUST apply online to email: recruitment@familybank.co.ke; closing date is 15th April 2024. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

    Apply via :

    recruitment@familybank.co.ke

  • Salesperson New Building Solutions

    Salesperson New Building Solutions

    What you will do:

    Create, nurture, and develop customer relationships in his/her area of responsibility;
    In early phases of projects, drive solution selling methodology with architects, developers, consultants, and/or other influencers to ensure KONE solutions are meeting customers’ needs;
    Encourage interest and demonstrate the value of KONE’s digital offering to influencers and customers;
    Focus on growing KONE’s position in his/her customer base or market area;
    Creates and communicates leads and sales opportunities for the entire KONE sales team (e.g. cross-selling);
    Ensure top customer satisfaction and solve complaints with the rest of the KONE team;
    Be accountable for updating customer information currently in CRM;
    Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
    Proactively develops and creates customer relationships in his/her area of responsibility;
    In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account the whole KONE product portfolio;
    Creates interest and demonstrates the value of KONE digital offering to influencers and customers;
    Develops and grows KONE’s position in his/her customer base or market area;
    Creates and communicates leads and sales opportunities for the entire KONE sales team (e.g. cross-selling);
    Ensures customer satisfaction and solves complaints with the rest of the KONE team;
    Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM;
    Request technical know-how from Customer Solutions Engineering (CSE) in the tendering phase in non-standard cases and according to local policy;
    Work closely with the Country Operations and Global NEB teams to ensure profitable growth.

    Are you the one?

    Bachelor’s Degree in Engineering or higher will be advantageous;
    3 – 5 years of technical experience in the elevator/escalator industry preferred;
    3 – 5 years’ technical experience in the construction, building material, or related industry;
    Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service;
    Passion for sales, with a proven track record and a strong customer focus;
    Excellent English communication, presentation, and negotiation skills. Knowledge of other African languages will be advantageous

    What do we offer?

    Great dynamic team promoting a collaborative environment.
    Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
    Comprehensive learning and development programs covering a wide range of professional skills.
    An engaging job with a position description and clear targets.
    Regular feedback through performance discussions.
    Opportunities for individual development.
    Mentoring and coaching programs.
    Flexibility, trust, and respect.
    Value-based culture, behaviors, and ethics.
    Sustainability and innovation.
    Working for a successful organization.

    Apply via :

    e.wd3.myworkdayjobs.com