Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • Training and Technical Manager (Resettlement and Complementary Pathways)

    Training and Technical Manager (Resettlement and Complementary Pathways)

    Position Summary:

    The Training and Technical Manager (Resettlement and Complementary Pathways) works within the Third Country Solutions team, mainly supporting RefugePoint’s Deployment Program and Nairobi Resettlement and Complementary Pathways Unit. This position requires the highest degree of flexibility, professionalism, ethical commitment, and integrity to carry out the assigned responsibilities.
    The position is based primarily in RefugePoint’s office in Nairobi, Kenya, with shared responsibilities between the Deployment Program and the Resettlement and Complementary Pathways Unit, operating with dual lines of supervision. For the remainder of 2024, this position is envisioned to mainly support the Deployment Program, with a focus on resettlement and child protection. Responsibilities may be broadened in 2025 and as needed to align with changing programmatic priorities and RefugePoint’s strategy.
    Requires flexible work hours and periodic international travel (resettlement missions), sometimes on short notice.

    Core responsibilities:

    Plan and conduct technical trainings for Deployment Program Experts and Trainees, particularly in resettlement, prior to deployment to UNHCR Duty Stations;
    Provide technical support, mentoring and coaching to Experts while on deployment;
    Assess training needs of the Deployment Program and the Resettlement and Complementary Pathways Unit, and design and implement trainings to strengthen their capacity;
    Encourage staff learning by collecting and disseminating resources, and organize convenings on thematic discussions to support their professional development;
    Participate in the Deployment Program recruitment process, including reviewing applications and being a regular member of the interview panel;
    Periodically conduct resettlement casework within the Nairobi Resettlement and Complementary Pathways Unit. Conduct reviews of resettlement casework and provide feedback to caseworkers with a view to improve and strengthen the quality of referrals;
    Regularly assess the quality and impact of the trainings through feedback, surveys, and internal reviews and adapt accordingly to improve and strengthen the program;
    Liaise with the logistics and admin teams in the coordination of Nairobi based Experts’ orientations and trainings;
    Develop tracking tools and reporting forms to provide feedback and data based on the tools and approaches for which training was provided;
    Attend any other duties as assigned.

    Required Qualifications:

    3 to 5 years of experience working in refugee resettlement.
    Bachelor’s degree or five years of related experience required.
    Degree in Law or related field of study strongly preferred.
    English language fluency required.
    Prior experience in refugee resettlement, preferably with UNHCR experience.
    Experience planning and facilitating in-person and virtual trainings.
    Familiarity with adult learning principles
    Experience providing remote mentoring and coaching.
    Excellent communication skills.
    Strong IT skills to support training and learning
    Ability to network and engage with various partners.
    Ability to work well in a team setting.
    A high degree of cultural sensitivity and ability to adjust to change.
    Self-motivated and able to work with a high degree of autonomy.
    Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times.

    Desired Attributes:

    Experience working in, or familiarity with, complementary pathways.
    Social competence skills, diplomacy and integrity.
    Ability to deal with conflict situations.
    Flexibility and good understanding of refugee protection.

    Apply via :

    refugepoint.applicantstack.com

  • Conflict & Anti-Money laundering Risk Analyst

    Conflict & Anti-Money laundering Risk Analyst

    Purpose of the Role

    To analyse, identify, measure, monitor, control or mitigate, and report on client conflict and anti-money laundering (AML) risk exposures for the Firm. Assists in ensuring appropriate alignment and implementation of conflict and AML compliance in accordance with the Firm’s policies and procedures.

    Experience and Qualifications

    Undergraduate degree in business-related field from a recognized University.
    Bachelor of laws degree is an added advantage.
    Possession of Anti-Money Laundering diploma or Professional certification from an organization, such as the Association of Certified Anti-Money Laundering Specialists (ACAMS), will be a distinct advantage.
    At least 3 – 5years’ professional experience preferably within Legal or Financial services
    Superb data analysis skills coupled with ability to organize and analyse complex data sets.
    Experience with using Doc Fox and Thomson Reuters.

    Job Accountabilities:
    Conflict and AML Risk Analysis
    Performing Conflict Checks for new and existing clients:

    Inspecting internal systems to detect client conflict – adverse and related parties.
    Drafting conflict search reports based on information sourced from systems and lawyers.

    Conducting AML Risk Analysis:

    Conducting CDD processes to identify and verify clients – DocFox, Search Works, Who Owns Whom, SA Company Search
    Analyse other external data sources – listed exchanges, Bloomberg
    Verify client information through external data base.
    Establish ultimate beneficial owner of clients.
    Conduct adverse media screening.
    Establish the existences of related parties.
    Performing sanctions screening to ensure that clients do not have any negatives.
    Risk rating of clients
    Performing enhanced CDD in regard to high-risk clients
    Prepare and submit report to conflict search group.
    Saving data to central repository
    Prepare and submit reports to regulators – cash threshold and suspicious activity reporting.
    Keep abreast with new and changing legislation.

    Compliance

    Identifying, analysing, and prioritizing legislative and regulatory requirements relevant to the Firm.
    Assisting in developing and implementing Conflict and AML risk and compliance procedures and policies
    Assessing the risk of non-compliance with relevant legislation and propose the implementation of compliance management processes to the Office Managing Partner (Kenya), the Head of Finance and Operations and the Group Head of Risk.
    Monitoring internal practices and procedures to ensure compliance with relevant regulatory policies.
    Proposes corrective action notices to the to the Head of Finance and Operations and the Office Managing Partner when compliance deficiencies are found.
    Working with relevant stakeholders within the Firm to create awareness and encourage monitoring of compliance.

    General Support

    Ensuring provision of adequate advice, quality opinions, proper support, and education to internal stakeholders in a timely manner to minimize any actual or potential risk for the Firm.

    Competencies

    Business Perspective
    Legislation, Policies, Procedures, and methodologies.
    Analytical Thinking
    Critical Judgment
    Interactive Communication
    Relationship Building
    Work Ethics and Values
    Initiative

    Leadership Proficiency Level

    Recommends clear and realistic project goals, activities, timelines, deliverables/products, and accountabilities.
    Monitors progress, quality of work, and use of resources; provides status updates, and adjusts as needed.
    Takes calculated risks within the boundaries set by the organization to achieve goals.
    Freely shares knowledge with other employees.
    Provides advice to others on how to do the work.

    Computer Literacy

    Proficient in Word and Outlook
    Knowledge of Excel and PowerPoint is an added advantage.

    Apply via :

    www.linkedin.com

  • IT Assistant

    IT Assistant

    Job Purpose:

    The IT Assistant will be responsible for providing, maintaining, and supporting ICT services and resources to users to enable them performance their duties.

    Duties and Responsibilities; –

    Provide technical support to staff, including troubleshooting hardware and software issues, configuring user accounts, and installing software.
    Maintain and repair computer hardware, diagnose system failures, and perform preventative maintenance.
    Develop and implement software solutions to automate tasks, improve workflows, and meet specific business needs.
    Install, configure, and maintain Microsoft products, such as Windows operating systems, Office Suite, and other relevant applications. Specifically, including Microsoft Dynamics CRM and Dynamics 365 Business Central (formerly Dynamics NAV).
    Stay up-to-date on the latest IT trends and technologies by attending training courses and workshops.
    Document technical procedures and solutions for future reference.
    Assist with the planning, implementation, and maintenance of IT infrastructure.
    Troubleshoot network connectivity issues, diagnose and resolve network outages, and maintain overall network performance. (New)
    Investigate and troubleshoot IT system downtimes to identify root causes and implement swift resolutions.

    Minimum Requirements
    Qualifications

    Bachelor’s Degree in Computer Science/Information Technology or any other ICT-related discipline
    3 – 5 years of professional experience in a similar role

    Competencies

    Proven experience as an ICT Officer or similar role
    Strong programming skills in one or more programming languages (e.g., Python, Java, C++).
    Experience with hardware and software maintenance and troubleshooting
    Excellent knowledge of Microsoft products, including Windows operating systems, Office Suite, and other relevant applications
    Excellent problem-solving and analytical skills
    Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
    Ability to work independently and as a team player

    Interested and qualified? Submit a cover letter, curriculum vitae, and copies of relevant certificates (as one document in PDF) include the address and contacts of three referees one of whom should be a former employer. The subject line for your email must read E-Plus – IT ASSISTANT/HR/2024 to https://www.redcross.or.ke/careers. Closing Date: Friday, 28th June 2024.

    Apply via :

    redcross.applytojob.com

  • Project Manager Research Medical Officer

    Project Manager Research Medical Officer

    JOB PURPOSE: 
    This role is responsible for planning, developing, implementing and coordinating technical, operational and administrative aspects of the RVF003 clinical trial of a Rift Valley Fever vaccine and ensure compliance with the protocol, ethics and regulatory guidelines and in accordance with ICH GCP. To work closely with the PI, other internal and external stakeholders to ensure the trial is delivered within time, budget and scope. The post holder will need to be self-sufficient and be able to work with minimal supervision in a demanding environment, often with unpredictable timelines. The post is mentally demanding and extremely good communication is essential. The post holder may also be required to contribute to other associated projects.
    Description: 
    REPORTS TO:  Principal Investigator
    DIRECTLY SUPERVISES: Study Coordinator
    INDIRECTLY SUPERVISES: None.
    BUDGET AND RESOURCE RESPONSIBILITY:  

    Managing study imprest and work closely with the PI in developing budgets.
    Approval of requests on the financial management system (FMS).

    JOB DIMENSIONS:
    KEY RESPONSIBILITIES:

    Ensure effective project plans are in place and operational for the trial and work proactively with the trial team to set priorities accordingly.
    Maintain register of risks and implement strategies to mitigate risk in collaboration with relevant teams.
    Oversee organizational structures, work schedules, task management and project milestones and implement strategies to ensure operational effectiveness.
    Lead study planning and start-up process.
    Develop Standard Operating Procedures (SOPs) for the project together with the study team and conduct training/supervise training on SOPs/SIVs.
    Lead community engagement activities, liaise with the community liaison group (CLG) to develop strategies for trial recruitment.
    Establish and update systems to track trial progress, milestones and performance metrics.
    Coordinate monitoring and audit visits and ensure that all requirements are met.
    Maintain study records and documents, their secure storage, and ensure all data are filled out appropriately and documents are up to date.
    Create job descriptions and staff requisition forms for job advertisements for projects, conduct interviews and selection.
    Contribute to strategic planning and oversight of capital, operating budgets and expenditures for research grants and future grant applications in liaison with all relevant stakeholders.
    Prepare and review routine reports to funders, relevant stakeholders.
    Prepare ethics and regulatory documents and submissions, ensure timely report submissions and communicate with ethics and regulatory bodies.
    Supervise clinical trial coordinators to develop, track and report work schedules, task management and milestones and ensure alignment of activities with project priorities.
    Manage leave for project staff and ensure leave taken is as per the Programme policy
    Determine communication needs, plan and assess communication strategies and media interaction for the project and liaise with Communications teams.
    Organise key trial meetings, including DSMB to discuss trial progress.

    QUALIFICATIONS:

    Bachelor of Science degree in relevant biological research field. Master’s an added advantage.
    Minimum 5 Years’ management experience with 3 Years’ experience in managing and coordinating research projects; management of clinical trials an added advantage

    DESIRABLE CRITERIA:

    Project Management Certification 
    Good knowledge of project management framework best practices as defined under PRINCE2 or PMP and ability to implement a project successfully.
    Financially literate with sound knowledge of budgeting methodologies and resource management concepts including preparing and monitoring budgets and financial reports.
    Ability to communicate effectively to a high standard, including relatively complex scientific matters, orally and in writing
    Knowledge of ethical and regulatory requirements and best practices in clinical trials.

    COMPETENCIES:

    Unquestionable integrity
    Excellent interpersonal, written, presentation and communication skills
    Good analytical, problem solving and critical thinking skills
    Ability to work as part of a team in a multi-cultural environment
    Strong flexibility, adaptability and attention to detail
    Strong team coordination and supervisory skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Administrative Management Assistant (Facility Manager Assistant) – USEFMs Only

    Administrative Management Assistant (Facility Manager Assistant) – USEFMs Only

    Duties

    Performs construction project inspections and assists the Facility Manager (FM) with oversight of locally employed staff and American escorts in the Facility Management Office (FAC). In accordance with the local building code and safety requirements, oversees maintenance and construction projects in Government owned and leased properties. Serve as Contracting Officer Representative (COR) on construction and maintenance contracts for FAC. Manages the staff responsible for work orders and authorizing procurement requests. Partners with the FM to provide direction and managerial functions to support FAC staff. Assist with performance management, conduct reviews, and hiring. The jobholder will be directly supervised by the Senior Facility Manager. This position requires a Top Secret Security Clearance.

    Qualifications and Evaluations
    Requirements
    Option 1

    Education: Two years of college studies is required.
    EXPERIENCE: Minimum of 3 years of experience in facility management, maintenance operations, construction, or real estate property management, including managing multidisciplinary personnel is required.

    Option 2 (Substitution)

    EDUCATION & EXPERIENCE: Secondary School Plus 5 years’ experience in facility management, maintenance operations, construction, or real estate property management, including managing multidisciplinary personnel is required.
    JOB KNOWLEDGE: Understanding of construction principles and construction drawings is required. Working knowledge of maintenance operations and procedures, international building codes and inspection practices is required. Knowledge of general safety principles that apply to work and living spaces is required.

    Education Requirements:
    Option 1

    Education: Two years of college studies is required.
    EXPERIENCE: Minimum of 3 years of experience in facility management, maintenance operations, construction, or real estate property management, including managing multidisciplinary personnel is required.

    Option 2 (Substitution)

    EDUCATION & EXPERIENCE: Secondary School Plus 5 years’ experience in facility management, maintenance operations, construction, or real estate property management, including managing multidisciplinary personnel is required.

    Evaluations:

    LANGUAGE: English Level IV (Fluent) Reading/speaking /writing is required.
    SKILLS AND ABILITIES: Advanced managerial, supervision and scheduling skills. Ability to effectively delegate as appropriate and provide technical and organizational guidance during time-sensitive situations. Have excellent project management and organizational skills. Excellent customer service skills. Ability to write statements of work, staff notices, and performance management documents. The jobholder must have a valid Kenyan drivers license. Proficiency in the Microsoft Office Suite. Ability to use DOS proprietary software (ILMS/Ariba/MyServices/GMMS).

    EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
    Qualifications:

    All applicants under consideration will be required to pass security certifications.

    Apply via :

    erajobs.state.gov

  • Senior Pharmacist (Pharmacy Stores)

    Senior Pharmacist (Pharmacy Stores)

    REF: TNH/HRD/SH/06/2024
    The overall purpose of this job is to ensure proper warehousing, inventory control of medicines including efficient receiving, transfer and dispatch of medicines in line with the Hospital’s objectives.
    Key duties and responsibilities

    Ensure effective utilization of medicine store and ensure proper loading, offloading, stocking and safekeeping of medicines in order to maintain the quality of medicines, prevent product damage and avoid occurrence of pilferage, accidents and occupational hazard;
    Effectively monitor flow of medicines and implement First-In First-Out (FIFO) method in dispatching of medicines to various pharmacies;
    Coordinate with the procurement unit with regards to incoming deliveries of medicine supplies;
    Develop a data storage system for the warehouse;
    Ensure accuracy of medicines inventories against system records by conducting regular cycle count as per established schedules and guidelines.
    Evaluate and analyse inventory variances and implement preventive measures to forestall inventory variances;
    Comply with regulations on medicine warehousing, handling, and shipping requirements;
    Manage medicine inventory control and reconcile with data storage system.
    Identify, deploy and motivate the pharmacy stores team including performance appraisal, identification of training needs, mentorship and coaching as well as leave and absence management in line with the hospital’s people agenda; and
    Any other responsibilities that may be assigned to the job holder by the supervisor from time to time.

    Working relationships

    Internal Relationships: Nursing, Medical Services, Human Resources, Operations, Legal, Internal Audit, Risk and Compliance, Strategy & Innovation and other user departments.
    External Relationships: Suppliers, Other hospitals

    Knowledge, experience and qualifications required

     Bachelor’s degree in Pharmacy from a recognized institution.
     Must be have valid registration and hold a valid practicing license with the Pharmacy and Poisons Board of Kenya.
     Minimum of 5 years’ pharmacy experience preferably in a hospital environment with 3 years at supervisory level.

    Competencies
    Technical & Behavioural competencies

     Experience in warehousing and inventory management.
     Thorough understanding of procurement laws and procedures.
     Knowledge and experience in demand and supply system and best procurement practices.
     Knowledge of pharmacokinetics, pharmacology and pharmaceutics
     Understanding of the human anatomy
     Basic knowledge of nutrition supplementation
     Understanding of pricing and billing procedures
     Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction, guidance, momentum and vision in order to achieve organizational objectives.
     Demonstrated business acumen – able to create strategy and actions that impact business success.

    If your background, experience and competence match the above specifications, please send your application (cover letter & CV/Resume) quoting the job reference number, testimonials and full contact details of 3 referees, to reach the undersigned not later than 21 June 2024. Only shortlisted candidates will be contacted. If you do not hear from us within two weeks post application, please consider your application unsuccessful.Please note that THE NAIROBI HOSPITAL DOES NOT CHARGE ANY FEES from applicants at any stage, nor has it engaged a third party to facilitate this hire. All communications to successful candidates will be done using official contacts as listed on our website.Head of Human Resources
    The Nairobi Hospital
    P. O. Box 30026 – 00100
    NAIROBI
    Email: recruitment@nbihosp.org

    Apply via :

    recruitment@nbihosp.org

  • Senior Tax Controller Facilities Manager Procurement Lead

    Senior Tax Controller Facilities Manager Procurement Lead

    As a Senior Tax Controller, you will be the guardian of our financial integrity, ensuring that we not only comply with tax regulations but also optimize our organization’s tax position. Your role will be pivotal in preparing and reviewing tax returns, analyzing financial data, and providing strategic tax advice.

    Tax Compliance:

    In this role, you will need to prepare and file accurate and timely tax returns, leaving no stone unturned when it comes to supporting documentation. You will proactively identify and address potential tax issues or risks to ensure compliance with tax regulations. Keeping yourself updated with changes in tax laws and regulations will be crucial, as you will need to advise on their effects and ensure timely implementation.

    Tax Planning:

    As our Senior Tax Accountant, you will develop and implement tax planning strategies to optimize our organization’s tax position. You will offer expert advice on the tax implications of various business decisions, considering different structures and transactions. Collaboration is key, and you will need to seamlessly work with other teams to ensure a holistic approach to tax management.

    Transfer Pricing Management:

    Expertly managing transfer pricing calculations, recharges, and policies will be part of your responsibilities. You will ensure strict compliance with transfer pricing regulations and international tax requirements. To stay ahead of the curve, you will conduct a thorough transfer pricing analysis.

    Documentation and Record Keeping:

    Maintaining organized and up-to-date tax records will be essential, ensuring nothing slips through the cracks. You will prepare meticulous documentation for financial and tax audits and inquiries.
    To thrive in this role, you should have a Bachelor’s degree in accounting, finance, or a related field. A professional certification such as CPA, ACCA, or equivalent is required. Additionally, you should have 3-5 years of experience in tax.

    Skills and Competencies:

    You are a focused, organized, and results-driven individual with the discipline and gravitas to drive a diverse group of cross-functional partners toward a set of defined change management goals.
    A strong understanding of tax laws, transfer pricing regulations, and documentation requirements is essential for this role. Your excellent attention to detail and organizational skills will ensure accuracy and efficiency in your work.
    Effective communication and interpersonal abilities are crucial for collaborating with different teams and stakeholders. Your analytical mindset and problem-solving skills will help you navigate complex tax scenarios with ease.
    In this dynamic environment, you thrive in situations with a lot of ambiguity and change. You balance the need to be nimble and responsive in the short term with driving longer-term progress.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Marketing and Communications Officer

    Marketing and Communications Officer

    DUTIES AND ACCOUNTABILITIES

    As an experienced marketing/communications professional, the Communications Officer will contribute to the planning, development, implementation and monitoring of complex communications strategies in support of North Star’s strategic goals and objectives. S/he will work closely with senior leadership to promote North Star’s added value in the global health sector and to monitor global political developments to determine the best positioning of the organisation and to implement the resulting communication needs. Specifically, based on North Star’s annual communications plan, s/he will:

    Messaging and Positioning

    Develop messaging and ensure the consistent and impactful external positioning of North Star Alliance. This includes contributing to the planning and production of talking points, media engagement, presentations and North Star Alliance brand engagement.
    Identify, organise and manage exhibitions at key industry conferences using innovative formats, platforms and technologies that create world class experiences for delegates.
    Develop and deliver a creative brand strategy, plan, organise and execute experiential events to attract sponsorship and market North Star’s programmes and projects.
    Manage the organisation’s website and social media platforms, ensuring regular updates, keeping abreast of trends within the development sector
    Participate in developing content and materials for all events, exhibitions, meetings and conferences;
    Participate in the organisation and successful hosting of all of North Star’s events, meetings, exhibitions and conferences to attain maximum value and ROI

    Communications Products

    Develop informational and promotional materials, including reports, fact sheets, brochures, posters, infographics, website content, marketing plans, social media strategies and content, digital products and e-newsletters for various audiences.
    Ensure brand consistency based on established guidelines across the organisation.
    Develop external communications campaigns targeted at drawing in sponsorship for the organisation’s programs, projects and campaigns
    Explore opportunities to strengthen internal communications.
    Contribute to proposal and/or report writing for current and potential partners.
    Contribute to the development and organisation of meetings, training courses and workshops for management and staff.
    Write and edit communication products for print, the website, public presentations, speeches, press releases and content for all digital platforms
    Perform other appropriate duties as and when required in a competent, professional, and courteous manner.

    EDUCATION AND EXPERIENCE

    Minimum of 3-5 years of experience in a communications and/or marketing role.
    Bachelor’s degree and/or advanced degree in Marketing/Communications or related field.
    Demonstrate a successful track record in content and social media management.
    Proficient skills in the MS Office software and knowledge of digital communication and design tools (for example WordPress, Canva, Mailchimp, etc.).
    Demonstrated experience with project management and inter-and intra-team coordination.
    International experience in the development sector (e.g., social entrepreneurship and social innovation) is an asset.
    Exceptional ability to translate complex ideas and information into simple messages and communication strategies.
    Outstanding public and corporate communications skills, both written and spoken, as well as diplomacy and tact.
    Native or close to native oral and written English language skills
    Experience in and understanding of the healthcare sector in sub-Saharan Africa would be an asset.

    COMPETENCIES

    Written communication – excellent commercial writing and editing skills across a variety of communications formats.
    Relationship Building – establishes rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others.
    Displays tact, creativity – demonstrates good judgment and knows when a situation needs to be escalated or mediated.
    Innovative – identifies novel ideas; spots new approaches; has the ability to conceptualise beyond conventional and mainstream opinions and convictions.
    Organisation – establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.
    Client orientation – has the ability to manage a variety of projects maintaining quality and meeting client needs, deadlines and budget requirements.
    Team player – willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish group objectives.
    Passion – is enthusiastically committed, shows ability to persevere and be productive under pressure.
    Cross-Cultural Skills – has strong cross-cultural competency and the ability to merge different worldviews into a “third” way of thinking beyond the constraints of each individual’s cultural conditioning.
    Business Judgment and Analytical Decision Making – Gathers inputs, assesses risk, considers impact and articulates benefits of decisions for internal and external stakeholders over the long-term.

    FUNCTIONAL CONTACTS 

    Colleagues in all offices and Blue Box clinics (in sub-Saharan Africa)
    Strategic partners (for communications purposes)
    External contractors (designers, photographers etc.)

    ADDITIONAL INFORMATION

    Full-time position
    Six months’ initial contract, prolonged based on good performance
    Willingness to travel locally and internationally (e.g., Africa)
    Recognises our Values: People Matter/Integrity/Quality/Entrepreneurial Spirit
    Passionate about North Star’s mission
    Multiple interviews and an assessment can be part of the application procedure

    Please send your CV and motivation letter to, east.africa.office@northstar-alliance.org before 18th June 2024.

    Apply via :

    east.africa.office@northstar-alliance.org

  • Guest Experience Manager Walking Guide

    Guest Experience Manager Walking Guide

    PRIMARY PURPOSE

    The Guest Experience Manager will oversee all aspects of guest interaction, ensuring that guests feel welcome, valued, and attended to at all times. The ideal candidate will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive at our establishment until the moment they depart as well as creating memorable experiences for all guests. The Guest Experience Manager will manage guest inquiries and complaints, develop customer service standards, and ensure adherence to all lodge policies. This role plays a pivotal part in enhancing guest satisfaction and loyalty.

    *This position is based in Camps (Maasai Mara, Naivasha & Laikipia)
    Detailed Responsibilities
    Oversee Front Desk Operations:

    Manage guest check-ins and check-outs efficiently.
    Ensure smooth operations at the front desk.
    Personalize guest experiences by tailoring services to individual preferences and needs.
    Coordinating special guest events such as weddings, birthdays and honeymoons.

    Develop and Implement Strategies:

    Developing the Brand Standards and Standard Operating Procedures.
    Development of the Bar and Wine Lists.
    Create initiatives to improve the guest experience.
    Coordinate with other departments to enhance service excellence.
    Adapt services to meet and exceed guest expectations.

    Staff Management:

    Lead and motivate staff to deliver excellent guest experiences.
    Regular training of employees on customer service and related trainings.
    Enforce employee practices and policies.

    Issue Resolution:

    Act as an ambassador for guests, resolving any issues or complaints.
    Stay organized and up to date on industry changes and customer needs.
    Prepare and monitor department budgets.

    Safety and Standards:

    Ensure compliance with industry regulations and safety standards.
    Maintain cleanliness and safety throughout the establishment.
    Review of guest stationery and collateral to reflect the organization’s image.
    Conduct periodic service audits at all Camps & presentation of the reports to the CEO.

    Feedback and Innovation:

    Monitor guest feedback and develop strategies to improve service standards.
    Identify areas for improvement and provide innovative solutions.
    Responding to all guest feedback in the various traveler feedback platforms including Trip Advisor, Booking.com, Expedia, google reviews, etc.
    Sharing online feedback to the Camp Managers, Operations Manager and CEO on a regular basis.

    Communication:

    Communicate effectively with guests and staff.
    Resolve any issues promptly and professionally.

    CANDIDATE PROFILE
    Qualification:

    Bachelor’s degree in hospitality management, business administration, or related field

    Experience:                    

    At least 3-5 years of experience in a similar role, preferably in the hospitality industry
    Lodge Management background and knowledge of the Safari lodge business is preferable.
    Knowledge of industry best practices for guest experience management

    Skills:           

    Strong leadership and team management skills
    Excellent communication and interpersonal abilities
    Proven track record of delivering exceptional guest service and resolving guest issues effectively
    Ability to work well under pressure, prioritize tasks, and manage time effectively
    Ability to work in a fast-paced and dynamic environment
    Proficiency in property management systems and Microsoft Office Suite
    Fluent in English with additional languages being a plus
    Strong problem-solving skills and attention to detail

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :