Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • Kenya Talent Development Associate

    Kenya Talent Development Associate

    Job Description
    The Training Department creates learning and development opportunities for 3,000 staff and 300,000+ clients. The Training Department Associate will focus on program improvement and department management in order to better achieve our organizational goals. Designing and implementing program and process improvements, high-level curriculum development, and facilitating leadership courses will be the primary responsibility of the Kenya Talent Development Associate. We are looking for a professional with 3-5 years work experience and a demonstrated passion for helping both our staff and clients achieve their full human potential.

    Country-Wide Professional Development: At One Acre Fund, we hire staff from the rural communities we serve and provide them with the training and mentorship they need to become leaders in their communities. Our Senior Field Directors manage hundreds of staff and thousands of beneficiaries – many of them started as an entry-level Field Officer and grew to their current position through mentoring, professional experience, and rigorous classroom exercises. The Kenya Talent Development Associate will provide support revising and implementing tiered curriculum designed to support all staff professional development at all levels of the organization in meeting their full potential.
    Curriculum Design: Continual development is one of the core pillars of One Acre Fund’s program model. The Kenya Talent Development Associate will partner with the Global Training and Development and Field Operations teams to design, evaluate, and implement curriculum and development materials. The Kenya Training will have a strong education background with curriculum design and adult education experience.
    Training of Trainers: One Acre Fund implements quality trainings to 2,000+ field staff members through its Training of Trainers program. The Kenya Talent Development Associate, in collaboration with the Field Operations Team, will evaluate the current training of trainers programs, review best practices in Training of Trainers, present a set of recommended improvements to the Country Leadership, and implement program improvements.
    Assessment, Monitoring and Evaluation (M&E): One Acre Fund holds all staff to a high standard in everything we do – our farmers deserve nothing less. The Training Department is no exception. The Kenya Talent Development Associate will be responsible for overseeing the Data Associate, ensuring our systems effectively monitor and evaluate the impact of training programs.
    Management and Mentorship: The Kenya Training Department is comprised of a team of eight full-time staff members across the country. The Kenya Talent Development Associate will support the team in managing, mentoring, and developing our team as they take on greater and more complicated responsibilities.
    Facilitation: This role will be the primary facilitator for our highest level professional development trainings at our Kenya HQ offices, including Kakamega and Nairobi. The Kenya Talent Development Associate will be an accomplished facilitator, who understands how to lead complex courses for professionals.

    Career Growth and Development
    One Acre Fund invests in building management and leadership skills. Your manager and a global support team will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions. This results in fast career growth for our staff.
    Qualifications
    We are seeking an exceptional professional with 3-5 years of work experience and ideally a demonstrated passion for education and international development. Candidates who fit the following criteria are strongly encouraged to apply:

    Leadership and management experience at work, or outside of work. Examples include a demanding professional work experience, or successful entrepreneurial experience, e.g. leading a team or a conference, ownership over large, long-term projects, significant teaching or training experience, starting a business, solid Volunteer Service Organization accomplishments (VSO, Peace Corps, JICA, etc).
    Critical thinking and strong analytical attitude: quick to process information and act accordingly.
    Driven by continual growth: development orientated with a passionate for the work – seeing people growing is the motivator.
    Strong attention to detail: writing and editing trainings / project plans.
    Compelling communicator: ability to connect and persuade over email, in person, or on the phone.
    Top-performing undergraduate background.
    Humility. We are looking for passionate professionals who combine strong leadership skills with good humor, patience, and a humble approach to service to join our growing family of leaders.
    A willingness to commit to living in Kakamega for at least two years – this is a long-term, career-track role.
    Language: English required; Kiswahili preferred.

    Preferred Start Date
    As Soon As Possible
    Compensation
    Commensurate with experience and starts modest. However, this is a career-track role with fast raises for performance, paying a meaningful salary for a long-term career.
    Benefits
    Health insurance, room and board, local taxes, travel allowances.
    Sponsor International Candidates
    No

  • Wholesale Business – Key Account Handler

    Wholesale Business – Key Account Handler

    Job Description
    The Key Account Handler -Wholesale is accountable for delivering superior volume and Distribution in all the Wholesale stores assigned. The KAH reports to the Trade Marketing Manager. The positions are in Nairobi & Nakuru.
    Job Responsibilities

    Develop and build excellent account relationships with Wholesalers to leverage on business opportunities
    To identify and evaluate market opportunities related to the assigned account
    To coordinate the work closely with Key Wholesalers to ensure non-disruptions in the service levels
    Negotiate with customers on hot spots and extra displays
    Able to design trade investment plan to derive sales growth and profitability focusing on the right band and SKU mix
    Plan and draw up the monthly sales promotions, yearly cumulative sales performance, market and category performance.
    Feedback on all forms of competitor activities
    Conduct prospects for new clients to identify and develop new accounts.
    Increase sales and supervise the sales process by following up on orders, deliveries and collections.
    Prepare weekly or monthly sales reports.
    Ensure payment of receivables in a timely manner.
    Build and maintain effective customer relationships in order to build strong loyalty.
    Handle and respond to existing products queries from clients quickly, effectively and accurately.

    Qualifications

    Degree/ Diploma in Business, Sales & Marketing
    Minimum 3 -5 years’ experience handling Wholesale accounts.
    Experience and knowledge in field sales especially FMCG
    Must have a valid driving licence
    Good verbal and written communication skills
    Honest and a person of integrity.

  • Program Coordinator, Leadership Management

    Program Coordinator, Leadership Management

    Job description
    Overview Of CHAI Vaccines Kenya
    CHAI Vaccines is looking for a Program Coordinator to implement a new program of work in Kenya focused on strengthening immunization program performance management within the Ministry of Health’s Expanded Program on Immunization (EPI). The vision of this program will be to assist the EPI to:

    Support the Gavi Health System Strengthening (HSS) Coordination Unit (CU) to oversee HSS focus counties’ performance against Gavi HSS grant goals;
    Support EPI to strengthen immunization program performance management in counties; and
    Support the implementation and management of the Gavi HSS grant activities in counties.
    The Program Coordinator will be part of an established team in Kenya that works very closely with the EPI, interacting on a regular basis with government officials, donors, NGOs and civil society organizations.

    The successful candidate will have three primary areas of responsibility.

    Immunization strategic plan design and implementation
    Work with the EPI and Coordination Unit (CU) to establish robust processes for program performance management of HSS activities. This could include supporting the EPI and CU to:
    Develop standard operating procedures (SOPs) for the CU
    Develop and implement standardized tools to facilitate timely and high-quality reporting from HSS counties to the CU
    Support the scale up of strategic planning tools and best practices developed by CHAI over the past 3 years to 8 new focus counties
    Work with county EPI staff to embed and fully transition strategic planning tools and best practices to 5 previous focus counties
    Execution of immunization strategic plans
    Work with the EPI and CU to develop and implement a robust HSS performance review process, including supporting the systematic tracking of HSS activity implementation, helping identify roadblocks to efficient implementation, and problem-solving solutions
    Support the scale up of strategic plan review tools, processes and best practices developed by CHAI over the past 3 years to 8 new focus counties
    Support county EPI staff in 8 new focus counties to implement priority HSS interventions
    Work with county EPI staff to embed and fully transition strategic plan review tools, processes and best practices to 5 previous focus counties
    Capability building for immunization program management
    Identify opportunities for mentoring/on-the job skill transfer for national EPI, CU members, and county officials
    Develop strong working relationships with key stakeholders in government, international partners, donors and NGOs, and ensure coordination of resources and efforts;
    Continually identify opportunities for CHAI to add value and maximize impact; document and share lessons learned
    A high quality degree from a top University (preference for Masters’ level)
    3-5 years of work experience in a demanding results-driven environment
    Strong organizational and problem solving skills
    Strong analytical skills with proficiency at Microsoft Excel
    The ability to build relationships with senior stakeholders and quickly demonstrate credibility
    Strong communication skills, both written and verbal, including proficiency at Microsoft PowerPoint
    Strong process management skills, high level of organisation and good attention to detail
    Deep experience in programme management and project delivery, ability to work proactively within a context of ambiguity and to remain focused on impact
    Proven track record working in challenging multi-stakeholder environments
    First-hand experience of strategic capability building, with previous exposure to strategy work at organization level
    Experience working with government institutions
    Personal qualities including resourcefulness, entrepreneurialism, flexibility, independence, humility and strong work ethic.

    Advantages

    Experience working on health related issues in resource-limited settings
    Knowledge of health systems strengthening and/or global healthcare systems

  • Head Of Customer Service

    Head Of Customer Service

    Job description
    Why Sunculture?
    This is a highly rewarding role for a proven customer service manager who is excited to create and shape a call center department from the ground up. Someone who is an analytical problem solver with an ability to see the “big picture” and make improvements. It also offers the candidate the opportunity to be a part of the broader leadership discussion helping Sunculture make their mark upon the lives of farmers.
    Key Responsibilities:

    Determining call center operational strategies that maximum overall efficiency by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
    Developing call center systems capable of capturing real-time data that facilitates the analysis and synthesis of insights
    Supervising and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.
    Hiring, training, mentoring and monitoring the performance of call center personnel in order to ensure top performance.
    Ensuring Net Promoter Score (NPS) is high through the delivery of top notch service; No calls are missed.
    Identifying problems and taking an evidence based approach to support solutions.
    A day in the Life
    Reporting insights weekly to upper management. This also involves escalating and managing red flags and risks
    Liaising cross departmentally to provide operational support
    Collaborating within a hard-working and familial work environment.

    Does this sound like you?

    Minimum of 3 – 5 years Supervisory/Managerial experience in a Customer Service Call Center or a similar position.
    Excellent communications skills (verbal & written).
    Great customer service skills capable of resolving customer service issues in a timely and efficient manner.
    Self-starter and resourceful professional with strong problem solving skills.
    Leader capable or training and coaching teams on how to improve customer experience.
    KPI driven Individual capable of meeting and exceeding personal and team targets.
    Advanced computer knowledge & skills including Microsoft Office and proficiency in call center equipment/software programs.
    Efficient typing and writing skills.
    Strong organizational skills and with keen attention to detail.
    Must be able to work flexible hours and days, including weekends.

  • Credit Control Team Lead – Kenya

    Credit Control Team Lead – Kenya

    Job description
    Due to the rapid and continuous growth of the organisation, the tasks and duties of this role may evolve over time. You should be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur. In this role you report directly to the Area Manager Credit Control of Booking.com
    Key Responsibilities

    The Team Leader Credit Control will streamline and implement smarter processes within Credit Control with the Area Manager Credit Control. Clear objectives will be given in terms of:
    Collection of open invoices
    Team Development
    Scalable solutions
    Cross functional communication
    Increase growth of company
    Improving cycle times like DSO, cash allocation and delivery of invoices
    Due to these objectives, the Team Leader Credit Control will acquire an in-depth knowledge of Booking’s business and internal organization and will prepare him/her -self to a broader managerial role.
    Key factors of success in this role are a very sharp understanding of the business priorities, strong transversal communication skills and, above all, the capacity to drive projects and reach the pre-set objectives, as well as people management skills.
    Manage work process skills
    Drive progress within the organization through simple and targeted action plans. Implement short term loops of progress (= tackle the issues one by one at a high pace)
    Be a clear leader and a role model for the team
    Create best practice and share with peersBe a business partner with hotels team on several different levels
    Create an out-of-the-box mind set to improve customer payment behaviour and processes
    Coaching sessions with team members
    Be the owner of Key Performance Indicators like Current Collection, % received cash, within 30 days, 60 days and 90 days.
    Ensure adherence to company policies and applicable governmental regulations.
    Liaise with peers and stakeholders across the business to create successful roll outs
    Ability to lead and coach a diverse and multicultural team.
    Ability to analyze data and identify trends.
    Planning skills
    Managing and developing yourself and team
    Strategic/longer term contribution
    Functional technical skills
    Subject matter expert
    Travel will be part of the role

    Skills & Competencies

    Excellent English verbal and written communication skills.
    Ability to proactively drive the assigned projects and reach the preset objectives.
    Advanced communication and transversal management skills.
    Ability to recognize financial implications of business decisions and strategy.
    Ability to work on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
    Understanding of business practices and systems.
    Facilitate and practice security and confidentiality of information.
    Advance knowledge of Microsoft Office & SAP
    Knowledge of audit and internal control issues.
    Organizational change management skills.
    Organizational design and effectiveness knowledge.
    Process development skills.
    Technical decision making skills.
    Quality improvement skills.
    Excellent teamwork skills.
    Good presentation and interpersonal skills.
    3-5 years’ experience in Finance or related field and with 1-2 years of management experience desirable

  • Sales & Marketing Executive

    Sales & Marketing Executive

    Job Purpose/Summary
    This position is responsible for to selling and promoting PGL products and services to customers so as to generate maximum revenues and expand market share.
    Duties

    Responsible for securing new customers, and maintaining and developing existing accounts.
    Meet and exceed target set in terms of contributing and generating revenue for the department.
    Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.
    Negotiate with the clients as per price guidelines given, looking to maximize profits.
    Follow up on customer communications in a timely and professional manner.
    Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
    Visiting potential/existing customers to demonstrate all the services and products offered by the company.
    Communicate effectively to customers, giving precise solutions and present quotations in a most professional manner.
    Close sales and convince clients why services offered by the Company are superior and beneficial than what competition offers.
    Create a relevant and historic customer data base by maintain complete records of all activities regarding customer visits, complaints etc.
    Evaluating customers’ needs by conducting in-depth research
    Achievement of the desired and agreed sales growth target for your portfolio.
    Noting and advising on changes and trends in the marketplace and the activities of competitors to ensure company services and products remain highly visible and preferred by customers.

    Job Requirements

    A Sales/Marketing degree, or a business related degree from a recognized university with experience in sales, or diploma in sales or its equivalent will be considered.
    3-5 years’ experience in a fleet management industry
    Knowledge in installations of car tracking devices and alarms will be an added advantage.
    Excellent public relations, interpersonal & communication skills with excellent customer service.
    Knowledge in handling customers
    Proficiency in computers
    A team player with the drive to improve performance
    Good sales and marketing skills
    MUST be residing in Nyeri

  • Channel Manager

    Channel Manager

    Job Description
    Report to: EBU Director.
    Job Responsibilities

    Identifying, Recruiting, training and enabling the channel partners.
    Defining and driving channel sales processes.
    Setting up new channel Partners and overseeing the on-boarding Process.
    Implementing Channel Marketing Plans set out by the Channel Marketing team.
    Monthly Reporting on sales KPI’s within channel partners.
    Working on sales and revenue targets as set by the Sales Director.
    Giving feedback to the marketing team on the success of sales promotions.
    Addressing customer service issues as raised by the channel partner.
    Reporting to the Head of Enterprise (EBU).
    Business Development for Channel Sales.
    Building and leveraging executive channel partner relationships.

    Requirements

    Bachelor’s Degree or above, in Electrical & Electronics, Telecommunication /Computer Science or relevant major from a recognized University.
    At least 3 to 5 years’ experience in Enterprise Business.
    More than 4 years’ working experience with; Cisco/HP/IBM/DELL/EMC/NetAPP /Lenovo/Honeywell/ SAP/Oracle etc.
    A Comprehensive understanding and hands-on experience on sales.
    Excellent relationship building and management skills.
    Must be innovative and a team player.
    Good communication skills & excellent analytical & presentation skills.
    Ability to work under time constraints and stressful situations.

  • Human Resources Officer

    Human Resources Officer

    Committed to excellent operation of BOH’s human resources department to contribute towards building a social transformation brand that our stakeholders and beneficiaries trust to fuel dignity and empowerment; serve to make sure that the organization mission, vision, values, organization  metrics, and the factors that keep the organization guided toward success are optimized.
    Job Responsibilities

    Organizational development to express new BOH brand and strategic plan
    Supervise and provide consultation to management on strategic staffing plans
    Staff selection, recruitment and staffing management; mentoring & Coaching.
    Budget management through optimization of resources.
    Staff Performance management, & improvement systems; Training and Development
    Policy update, development and documentation
    Employee safety, welfare, wellness and health; staff team building activities
    Compensation and benefits administration System; Staff job evaluation
    Administration and logistical Support; Manage and provide analyzed reports from biometric system.
    Labour relations

    Qualifications

    The successful candidate will have a minimum Bachelor’s degree in human resources or Social Sciences or Business Administration with at least 3 – 5 years work experience and licensed practitioner.
    The candidate’s preferred age is 32 years and above, a mature Christian who is supportive of the beliefs, calling and vision of Beacon of Hope.
    He/she will have excellent interpersonal skills and high level confidentiality and integrity.
    He/She should have exceptional organizational abilities and time management skills; ability to meet deadlines, multitask and prioritize.
    He/She should have strong leadership skills, basic counseling, negotiation and mediation skills.
    He/she must possess superior Information communication technology skills.

  • Manager – International Voice

    Manager – International Voice

    Job description
    We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below .
    Detailed Description
    Reporting to the Senior Manager – Roaming & International Services, the role holder will be tasked with the responsibility of monitoring and grow international voice services; Deliver planned footprint rollout for international and regional interconnects; Develop robust framework for international voice services; Negotiate and effectively monitor international termination rates; Effectively track outgoing voice costs; Effectively manage international fraud and manage Key relations & partnerships as well as represent the business at key networking international voice events
    Job Responsibilities

    Monitor and grow incoming voice revenues
    Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
    Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
    Develop effective business cases that clearly justify investment potential for new international voice opportunities
    Monitor and track international calling pricing both locally and international for similar products
    Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
    Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
    Deliver planned footprint rollout for international and regional interconnects
    Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
    Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
    Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
    Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
    Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
    Ensure compliance to ITU-T and ISO guidelines and protocols
    Develop robust framework for international voice services
    Carry out a SWOT analysis to identify potential areas of new business
    Track and note various business models being used regionally and internationally to develop and grow international voice
    Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
    The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
    Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
    Negotiate & effectively monitor international termination rates
    Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
    Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
    Ensure routes identified maximize calling quality
    Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
    Effectively track outgoing voice costs
    Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
    Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
    Develop robust and insightful business cases that help demonstrate the more effective cost strategy
    Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
    Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
    Effectively manage international fraud
    Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
    Put in place proactive and progressive strategies to counter adverse OTT impact on voice
    Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
    Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
    Manage Key relations & partnerships
    Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
    Develop an effective framework for monitoring effective partnerships
    Explore new partnership opportunities that create opportunities for growth
    Represent the business at key networking international voice events
    Identify and plan for all known key events touching on international voice
    Attend at least one key networking event annually
    Document and implement learning for the benefit for the business

    Job Requirements

    A graduate with 3-5 years Telecoms industry experience
    Extensive knowledge and a track record in handling international voice matters
    Able to take a holistic view of the business.
    Able to develop strong analytical framework to aid in swift and objective decision making
    Team management skills.
    Have strong business acumen and highly developed commercial experience
    Experience in strategic decision making
    Highly developed interpersonal and communication skills
    High level experience and skills working with stakeholders

  • Maintenance Officer HR Officer

    Maintenance Officer HR Officer

    About the Position: We are seeking an Maintenance Officer to help with maintenance needs.

     
    This is a key role which will ensure that our equipment in the factory is well serviced and we are doing both preventive and corrective maintenance on time and correctly.
     
    The ideal maintenance officer understands best practice when it comes to maintenance is able to recommend and implement policies and procedures that will guide maintenance of machines.
    Responsibilities:

    Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on motors, compressors, pneumatic tools and production machines; following diagrams, sketches, operations manuals, manufacturer’s instructions, and engineering specifications; troubleshooting malfunctions.
    Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance.
    Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies; placing and expediting orders; verifying receipt.
    Maintains safe and clean working environment by complying with procedures, rules, and regulations.
    Contributes to team effort by accomplishing related results as needed.
    Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.

    Qualifications
     
    At Watervale Investments, we seek new team members who are first and foremost eager to learn and grow in their roles.
     
    We put less of an emphasis on formal qualifications and look carefully at candidates’ abilities, experience and character.
     
    Any candidate who feels they can undertake the responsibilities above to a high standard is welcome to apply.
     
    Candidates should demonstrate the following in their application materials:

    Preference for a diploma in electrical engineering. Experience will be considered in lieu of educational background.
    3-5 years’ experience working in a maintenance position in an established company.
    Ability to prepare and implement preventive maintenance plans.
    Eagerness to join a young, quickly-growing organization and team
    Experience managing other maintenance staff preferred.
    Experience maintaining PLCs, motors and other factory equipment

    Competitive salary for junior management position, participation in a private pension scheme, opportunity for advancement and coaching by the company’s senior management.

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