Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • Technical Account Manager

    Technical Account Manager

    Key Responsibilities:
    Align services around people, process and technology
    Drive improvement through delivery of goal aligned services.
    Lead activities that accelerate the customers’ deployment of cloud services
    Ensure clear customer understanding of services available, and value delivered
    Act as an escalation point for critical service incidents
    Identify opportunities for renewing and expanded Premier or MCS services
    Use customer satisfaction results to drive service improvement
    Experiences Required: Key Experiences, Skills and Knowledge:
    Confidence
    CrossBoundary Collaboration
    Interpersonal Awareness
    Impact and Influence
    Analytical Problem Solving
    Building Customer/Partner Relationships
    Product & Technology Expertise
    Project Management
    Strategic Insight
    Value Selling
    Years Experience: 35, primarily in a clientfacing role
    Education:
    Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
    Consulting services

  • Manager – MFS Training and Processes MFS Proposition Manager

    Manager – MFS Training and Processes MFS Proposition Manager

    Role Purpose: To manage the systems, Products & Services training within the division Ensuring all Mobile Financial Services processes and procedures are well documented and are aligned to customers’, agents’ and merchants’ expectations.
    Key Duties and Responsibilities
    Conducts training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
    Designs training manuals by identifying and describing information needs; using available software programs to develop the training material; submitting initial versions for review; revising and editing final copy.
    Maintains safe and healthy training environment by following organization standards and legal regulations.
    Conduct training classes ensuring train the trainer methodology is used to disseminate all training material into the channels.
    Maintain the highest quality of service by establishing and enforcing organization standards.
    Evaluate the training requirements by evaluating the duties of the MFS job descriptions as well as team analysis of the MFS team. Maintains technical knowledge by attending educational workshops; reviewing publications.
    Undertake leadership in the tracking and follow up of all MFS training activities within the division.
    Maintain strong ties and consistent communication with HR, Customer, Agent and Merchant facing Departments, Technical and Marketing teams to capture appropriate commercial requirements and manage technical implementation and project timelines.
    Establish KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
    Document and continuously update the new & existing mobile financial services products and services processes and procedures.
    Comprehensively test all new products and services or changes to existing products and services
    Perform new product/service reviews to determine whether the internal staff are well informed on product and services as per defined procedures and provide documented recommendations.
    Timely documentation of all reviews made on mobile financial services processes and procedures after consultations with the necessary team heads and teams.
    Escalate to the Process Manager recommendations on identified gaps in the processes and procedures and on the procedures audit link.
    Timely submission of comprehensive reports to the HOD as defined from time to time within agreed timelines
    In liaison with the necessary workforce management team, provide weekly reports on staff training schedules on new/modified products and services prior to product/service launch.
    Carrying out comprehensive tests as per agreed timeframes.
    Ensure any process and/or procedure changes are communicated to the mobile financial services division within 24 hours of approval.
    Academic / Professional Qualifications
    Degree, Bachelor of commerce, Marketing, Project Management commercial focus preferred
    3-5 years relevant experience in a managerial or specialist role within a Telecommunications or Financial Services environment, having being exposed to multiple disciplines.
    Relevant experience in product operation role within a product development environment, having being exposed to product development processes and support.
    Professional Skills:
    Project Management – experience in documentation of project processes.
    Customer focused – passionate about delivery of results to internal and external customers
    Solid understanding of market, competitors, & customer.
    Strategically Oriented – solid understanding of the integrated set of products and services included within the MFS portfolio; able to identify opportunities and define and implement these opportunities.
    Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
    Financial Management – develop and manage budgets, drive down costs wherever possible.
    Strong leadership skills.
    Presentation and communication skills – superior, both written and oral.  Experience in report writing
    This position is open to Kenyan citizens only.
    go to method of application »

  • Communications Officer

    Communications Officer

    Communications Officer Job Roles and Responsibilities
    To assist in the finalization and implementation of a program wide communication strategy for both internal and external audiences.
    To develop creative ways to document programmatic processes, successes and achievements (e.g. through photos/graphics/case stories, in periodic newsletters, brochures, briefs, website, social sites etc.)
    Provide quality oversight to PEACE IIIs publications and visual outputs such as presentations, to ensure they are of high quality and are disseminated appropriately.
    Provide support to preparing periodic performance reports for submission to the donor.
    To support in the production of capacity building communication material e.g. manuals, toolkits, publications, film clips etc.
    Assist in capacity building on communication for staff and partner organizations.
    Day-to-day management of PEACE III online, including updating and ongoing monitoring, gaining input from other staff as necessary
    To contribute towards the planning of, and arrangement for PEACE III events, in particular regarding the design and production of materials, media coverage and documentation of the event.
    Storing and sorting and maintaining data base of photographs of projects and their activities
    Develop annual reports on Pact Kenya’s project activities
    Qualifications and Experiences for the Communications Officer Job
    Excellent spoken and written English: general ability to express clearly and concisely ideas and concepts in written and oral form; specific skills in writing press releases and articles/stories for traditional and electronic media.
    University Degree in Communication, Journalism, Public Relations; or equivalent professional work experience in the communication area combined with university degree in a related field.
    3 to 5 years of experience in managing development communication.
    Knowledge of current theories and practices in communication research, planning and strategy, and the role of mass media.
    Knowledge of how to present information to different audiences including general public, media to high level decision-makers.
    Analytical and conceptual skills to think and plan strategically. Skills and experience in communication programs, monitoring, review and evaluation.
    Proven ability to effectively manage relationships with media representatives, government officials, community groups and other Pact Kenya partners.
    Knowledge of computer systems and applications, specifically interactive digital media. Knowledge of photography and digital camera use
    Knowledge of video shooting, editing and production an advantage.
    Demonstrated skill in program communication, development of Information, Education and Communication material, documentation and publication (including web-based documentation)
    The ability to produce analytical and well-presented reports and publications.
    Good interpersonal skills: the ability to communicate clearly and effectively at all levels, taking into account cultural and language difficulties

  • Office Coordinator Communications Manager Sponsorship Coordinator Regional Fund Management Specialist

    Office Coordinator Communications Manager Sponsorship Coordinator Regional Fund Management Specialist

    Typical Responsibilities – Key End Results of Position1. Fleet Management
    Provide support and direction to the drivers and ensure that they are executed in line with organizational guidelines; providing all information as required to KCO Fleet Coordinator/Head Driver.
    Maintain and update all required records and paperwork for vehicles and drivers.
    Manage fuel and maintenance contracts as needed.
    Ensure that planned preventative maintenance is carried out to a high standard with minimum disruption to program activities.
    Ensure that all drivers are briefed on and adhere to organizational policies and procedures.
    2. Asset Management
    Ensure that the asset register is well maintained
    Ensure that all assets have been issued a unique identification number and tracked on a central asset register, maintained at the Country Office
    Regularly update the asset register whenever transfers, disposal, loss, changes in condition and procurement take place with details of that transfer, disposal etc.
    Coordinate a full physical verification of the asset register at least once a year to verify that the assets are in place and ascertain their condition.
    Ensure that the users of general program equipment and assets are briefed/trained on how to operate and care for the equipment correctly
    Ensure that general program equipment and assets are kept in good condition, serviced as required and when necessary, promptly repaired in compliance with any existing warranty
    Report to the Management on the condition of equipment and any discrepancies if found
    3. Warehousing/Storage Management
    Manage the transport and warehousing/and or storage contract if and when needed
    Ensure that all incoming and outgoing stock is controlled according to organizational procedures and that all appropriate paperwork is in place.
    Ensure that all program documentation related to warehousing or storage and those used in distributing items is properly filed and is in order
    Make proper arrangements for receiving and dispatching commodities
    Submit monthly stock reports to the programs department and/or designated program managers
    Ensure that regular stock reconciliation is carried out and any discrepancies are properly investigated and reported to management.
    Ensure that stocks are stored in appropriate conditions according to their specific requirements and that Office Assistants are briefed on this.
    Ensure that all incoming and outgoing stock targeted for beneficiary distributions and programme use are captured into the system according to the policies and procedures.
    Authorize and approve stock movements that have been captured
    Ensure that stock and physical inventory are properly reconciled and are always balancing.
    4. Property and Security
    Ensure that contracts, leases and other agreements are properly prepared and updated so as to meet organizational needs, include fair and reasonable commitments from service vendors, and comply with country government law.
    Serve as security focal point person for the Program Unit – staying up-to-date on security of the premises and alarm systems.
    Make sure that the premises are always clean, accessible and no hazardous material are left unattended.
    5. Travel
    Responsible for all the travel arrangement within the Program Unit
    Maintain a database of all the travels and accommodation of all field staff and visitors
    Be the focal point for the travel agents and taxi to ensure that the Program Unit is given the best services and value for money
    Brief Management on any issues related to travel and suggest best practices
    Educational Qualification and Experience
    Bachelor’s degree in Business Administration or related field
    3-5 years’ experience of progressive responsibility in administration
    2 years’ experience in managing a team
    Basic computer literacy – working with MS Office
    Skills Specific to the Post
    People skills (communication, supervision, negotiation, influencing)
    Report writing skills
    Competencies
    Takes initiative
    Takes responsibility
    Analytical ability
    Team orientation
    Problem solving
    Multi-tasking
    go to method of application »

  • Operations Manager

    Operations Manager

    The successful candidate will know they are doing a good job when;
    You are on top of your game as you are aware of the industry changes
    You develop controls and checks to ensures budgets and resources are well utilized
    You improve on systems, process, procedures geared towards Client Centrism
    The team is aware of what is expected of them when it comes to workflows
    You know where the internal company assets are, their condition etc.
    You have done your risk analysis in all projects and company business
    You do not panic when you face a crisis
    You have no qualms stepping in for a colleague and assisting them
    The vendors, supplier and third parties are delivering as per agreed terms
    You are known for your reputation of meticulous attention to details
    You get your hands dirty and have everything at the tip of your hands
    You will essentially have all or most of the below
    A curios mind that questions and discovers loopholes
    A systematic thought process
    Great interpersonal skills
    Project Management Skills/ Background
    Can express yourself, both written and verbal
    Flexible, adaptable, always eager to learn something new
    You are Resourceful
    Have been in the market for about 3-5 years
    An Education and professional certification is a plus
    Compensation: Salary Ksh 100,000 – 150,000

  • Sales Executive

    Sales Executive

    Job description
    As a sales executive you will be creating a portfolio of key customer accounts, selling mineral water products to corporates, institutions and the public sector. You will spend the majority of the time in the field acquiring new accounts and managing your existing ones. The rest of the time you will be planning your lead generation and pipeline.
    DUTIES AND RESPONSIBILITIES.
    Listening to customer’s requirements and presenting appropriately to make a sale.
    Meeting set targets for the assigned market territory.
    Building and managing relationships with both existing and new clients.
    Negotiating the terms of agreement and ability to close the sale.
    Researching and analysing sales option.
    Maintaining quality services by establishing and enforcing organizational standards.
    Resolve customer’s complaints by developing relevant solutions.
    Preparing reports and making recommendations to the management.
    Accessing competitor’s activities and changing trends in the market.
    Cold calling to arrange meetings with potential customers to prospect for new business.
    Challenging any objections with a view of closing the sale.
    Attending team meetings and sharing best practice with fellow colleagues.
    Advising customers on delivery schedule and after sales services.
    Recording orders and sending details to the customer service.
    REQUIREMENTS.
    Degree or Diploma in business related course.
    3-5 years’ experience in selling FMCG especially engaging in the direct sales.
    Based in Nairobi
    Sales experience dealing with mineral water will be an added advantage.
    SKILLS AND COMPETENCIES
    Good organizational and time management skills.
    Ability to deal with rejections.
    Confidence, motivation and determination.
    Excellent sales and negotiation skills.
    Good communication skills.
    Ability to work under minimum supervision.
    Team work.
    Good business sense and professional manner.

  • Technical Support Engineer

    Technical Support Engineer

    Job Description:
    Responsible for technical support activities and SLA to customer.
    Roles & Responsibilities:
    Responsible for system integration for installed systems including OEM.
    Formulate deadlines for all projects and ensure deadlines and compliance.
    Provides onsite support and technical advice.
    Ensure prompt and accurate completion of all service requests by customers.
    Research and resolve service issues and implement solutions Facilitate Customer resolution for escalated calls and engage the necessary technical support. Follow up with unsatisfied customers to ensure issues are resolved and customers are satisfied.
    Technical instructor on equipment for staff and customers within the region. (Only when certified by Ceragon as an instructor).
    Responsible for Network optimization and performance for customers ensuring KPI values are held.
    Analyze all incoming requests from customers and adequately provide resources for solutions while ensuring customer priority is upheld and KPI are met.
    Continuously Identify and highlight best practices in support management through activities and relay process method recommendations to direct manager.
    Responsible for managing all NOC services.
    Ensure quality of service delivery commitment in SLA/MLA is met.
    Compile reports on SLA targets, numbers and types of request, communicating findings to the line manager and to respond to any further requests for data that are required for analysis.
    Provide technical support to project team, sales team and customers.
    Handle repair and return services for faulty units (RMA) in accordance with individual customer(s) agreement.
    ROLLOUT MANAGER PROJECTS/ SURPPORT:
    Confirm with relevant project/support manager on open SLA to customers before rollout.
    Provide support to Subcontractors during / after installation when required and in line with SLA per customer.
    Reporting:
    Closely cooperate with Project / Support Manager.
    Closely cooperate with Planner and the Technical Manager.
    (a) Report Bi-weekly to Customer’s Project Managers during ongoing support.
    (b) Submit Status Progress report.
    Reporting on Inside:
    Provide Engineering & Configuration data on INSIDE.
    Update milestones on INSIDE.
    Generate report from INSIDE.
    Competencies:
    Very good knowledge of Microwave radio relay systems in general.
    Very good knowledge of Ceragon’ s products and services.
    Fluency in English written and oral, preferable knowledge of second foreign language.
    IT literacy, Windows, MS Office, Lotus Notes.
    Good knowledge of PathLoss and other design tools.
    Customer and business orientation.
    Ability to work in multicultural environment.
    Relevant telecommunication certifications e.g (DMRR, LOS, line of sight survey, Planning.
    Ability to get general overview and coordinate activities
    Initiative/pro-active, respective to identification of business opportunities and technical challenges.
    Ability to work and deliver under pressure.
    Fluency in English written and oral, preferable knowledge of second foreign language.
    Ability to work in multicultural environment.
    Supervisory Responsibility:
    This position has no direct supervisory responsibilities.
    Work Environment:
    This job operates in a professional office and field environment, with the flexibility of working from other locations.
    This role routinely uses standard office equipment such as computers, phones, photocopiers, ERP tools, e.g oracle, inside. Other field tools are also utilized.
    Travel:
    This position requires up to 50% travel. Frequently travel is outside the local area and overnight.
    Job Requirements:
    Required Education and Experience:
    Three to five plus years of technical experience in telecommunication with a minimum or three years of relevant progressive experience.
    Relevant higher technical education or Master/Bachelor of Science.
    Preferred Education and Experience:
    Certification and experience in microwave radio installation.

  • Research Scientist

    Research Scientist

    Desired Skills and Experience
    Education and Experience:
    M.S./M.Sc. in Computer Science, Statistics, Mathematics, Engineeringor related field.
    3 to 5 years of experience depending on education level. Recent graduates will be considered.
    Knowledgeable of the many tools in machine learning, artificial intelligence, and data mining.
    Exposure to a variety of programming languages such as C, Java, R or Python.

  • Area Sales Manager

    Area Sales Manager

    Key Areas of Responsibility 
    Position Fosroc as a preferred solution provider in all application areas where Fosroc has the appropriate technology and resources.
    Assume or assign responsibility for Key Account or Key Project Management.
    Supervise and retain an efficient and effective sales team that is tuned to the needs of the market and is capable of addressing them profitably.
    Identify and address profitable market opportunities and gain market share in target markets. Identify emerging market trends well in advance to capitalize on the opportunities.
    Control selling prices to meet the budget material margins.
    Leverage Fosroc’s world-wide brand equity and technological superiority in the local market and ensure that the product and solution offering is matched to market needs.
    Closely work with Corporate, Regional and local R&D functions to introduce cost-effective products suitable for local needs.
    Drive the business forward in line with Group’s global and regional priorities.
    Structure the business to take advantage of free production capacities.
    Drive new product roll-outs at optimum “time to market”.
    Interact with other Fosroc companies and adopt “best demonstrated practices”. Introduce and implement best demonstrated practices for forecasting and receivable management.
    Closely work with other business units in the company to take advantage of cross selling opportunities.
    Identify export market opportunities within the region.
    Lead and drive the “customer relationship management” software tool and use it effectively for the benefit of the business of the business unit.
    Deliver / exceed financial targets while maintaining the competitive position in the relevant markets.
    Optimize working capital needs while establishing strong growth.
    Compilation of reports and forecasts as required; including project pipelines and Sales Action Plans.
    Develop and implement an annual marketing plan that is aligned with the Group Strategic Goals specifically in terms of growth and market share. To feed into the 5 year rolling Business Plan.
    Responsible for meeting KPI’s as set by the company, such as stock and collections, and ensure full awareness and team commitment to achieving such additional targets.
    Awareness of competitors activities and identify relevant threats and opportunities.
    Perform any other duties assigned by immediate superior or GM.
    Knowledge/experience/skills/personal attributes
    5 yrs experience managing and selling high specification industrial products.
    Demonstrable sound business judgement.
    3 yrs working experience in the Building and Construction industry.
    Able to work under pressure and promote good teamwork with other colleagues & division members.
    Goal and result-oriented.
    Able to work independently, with little supervision.