Job Summary
Operates the department in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principles.
Primarily responsible for the cleanliness of guest rooms and public areas assigned to the housekeeping department.
Accomplish assigned tasks through proper training, motivation and supervision of all personnel assigned to the housekeeping and laundry department.
Executive Housekeeper Job Key Responsibilities
Coordinate with the Human Resources department regarding pre-screening of employees, indicating staffing needs and qualifications desired of personnel necessary to staffing the housekeeping and laundry departments.
Coordinate with the human resource manager on hiring of immediate subordinates.
Develop plans, actions and standard operating procedures for the operation and administration of assigned departments.
Establish and maintain housekeeping and laundry scheduling procedures, taking into consideration occupancy, time and use of facilities and related public speciality areas and events
Organize the housekeeping department using the housekeeping team concept with each housekeeper cleaning room sections
Develop an inspection program for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
Coordinate the operation of the housekeeping and laundry departments in the hotel to guarantee minimum disruption in the overall operation of the hotel.
With assistance from the General Manager, develop budgets for housekeeping, laundry and recreation departments to ensure that each operates within established costs while providing maximum service.
Establish a training program within assigned departments which will enable positions of increased responsibility to be filled from within the department.
Be constantly alert for newer methods, techniques, equipment and materials that will improve the overall operation of the departments and will provide more efficient operation at reduced costs
Stimulate within all employees a friendly and cheerful attitude, giving proper emphasis to courtesy in contacts with guests and other employees
Administer time card control over all assigned employees
Maintain strict inventory and purchase control over all controllable items
Develop job descriptions for all members of assigned staff
Serve as expeditor on special projects assigned by the General Manager
Communicate freely and effectively with assigned personnel, continuously passing onto assistants and subordinates any information necessary to make them feel included in the overall operation of the hotel
Reassure, if necessary the objectives toward which hotel employees are striving
Conduct employee performance appraisals on time, showing objectivity and sincerity. Employees should be personally counselled toward improvement.
Coordinate with the Human Resource Manager concerning the termination of an employee
Maintain control of linen rooms, storerooms, new linen and cleaning supplies ensuring adequate security and supply
Be responsible for the proper scheduling of the department, keeping in mind the forecast of daily occupancy
Develop a personal plan to carry out responsibilities
Work Emphasis
Time allocation for performance of position responsibilities
Performs other duties and projects as may be assigned
Answers both external and internal telephone calls in accordance to the hotel standards
To participate in any training/development schemes as required by management
Report to the work station on time
Be completely conversant with and adhere to Hotel Fire and evacuation procedures
Be completely conversant with Hotel health and safety policy and procedures
Be completely conversant with and participate in marketing Hotel facilities and attractions
Be completely conversant with short and long term marketing promotions
Be completely conversant with and adhere to Hotel operational standards
Be completely conversant with the Hotel environmental policy
To promote efficiency, confidence, courtesy and high standard of skills at all times
To portray a pleasant personality and a positive attitude at all times
To necessitate and promote inter-departmental relationships
Should not perform duties under the influence of any drugs which have a negative influence on performance
To report any equipment failures and pass any maintenance information to the supervisors
Self Management
Comply with hotel rules and regulations and provisions contained in te employment handbook
Comply with company grooming and dress code standards
Comply with timekeeping and attendance policies
Actively participate in training and development programs and maximize opportunities for self development
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Ensure that Guest complaints are solved promptly and appropriately
Maintain a high level of knowledge which will enhance the guest experience
Health Safety & Security
Demonstrate an understanding and awareness of all policies and procedures relating to Health, Hygiene and
Fire Life Safety
Familiarise yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager as per Fire Life &Safety (FLS) PROCEDURES
Be completely conversant with and adhere to the Hotel’s environmental policy
General
Comply with the company corporate code of conduct at all times
Familiarise yourself with the company vision and values which link to our model of desires behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Desire and ability to improve your knowledge and abilities through on-going training
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Be completely conversant with and adhere to the departmental standards and procedures
Desired Competencies for the Executive Housekeeper Job
Ability to spot and resolve problems efficiently
Mastery in delegating multiple tasks
Communication and leadership skills
Ability to manage personnel and meet Key performance indicators
Guest oriented and service minded
Demonstrate ability to motivate and manage a diverse team
Education
3-5 years professional experience in a similar position
Degree in Hotel Management or any other related field
Professional Training in Housekeeping is desired
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Job Experience: Experience of 3 – 5 years
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Executive Housekeeper Night Manager
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Customer Service Facing Supply Chain Executive
Purpose Of The Job
The Candidate will be expected to build a strong Customer Service for the Triangulation and Export Market.
Key Responsibilities will be to;
Follow up on PFI creation, Bank PO and payment confirmation for export customers.
Export shipment documentation management and dispatch by courier.
Build Relationship and trust with the Customers through effective communication with the customers to align changes on the orders requested and planned delivery date and time
Liaise with Supply Planners and Import logistics for timely supply to customers.
Gain insight into the Customer’s operations and Customer’s needs and ensure the orders are generated and delivered to the customer.
Ensure triangulation invoicing management is done on time.
The ideal candidate should possess the following minimum skills and competencies;
A Bachelors degree in Business Management/ Procurement.
A minimum of 3-5 years’ experience in FMCG customer service Imports & exports.
Must demonstrate good organizational awareness.
Very strong communication skills and ability to interact positively across Internal and external functions
Demand or supply planning skills will be an added advantage
Proficiency in SAP. -
Regional Sales Supervisor Regional Distribution Supervisor Office Admin/Reception
Responsibilities for the Regional Sales Supervisor Job
Strategy formulation – participate in annual planning and quarterly review of strategy
Recruitment of contractors – interviewing, selection, on-boarding and exit of the team in line with company policies and procedures.
Daily operations management – Set work schedule and ensure they are followed including on ground support where necessary as per agreed strategy.
Reporting – Daily reports to immediate supervisor including three days of monthly status workshop at the head office.
Training – periodic training of contractors with the focus on agronomy and sales skills.
Customer complaint management – on ground support for customer complaint about product use and efficacy.
Relationship Management & company representation – maintain stakeholder relationship within respective territory.
Key Performance Measures
Sales Targets
Customer acquisition and maintenance metrics
Company efficiency (Processes and systems)
Team satisfaction and turnover.
Regional Sales Supervisor Job Qualifications
Bachelor’s degree in agriculture or related field.
Minimum of 3-5 years of sales experience
Previous experience in a supervisory capacity
SAP experience preferred
Personal skills and attributes required
Communication, sales, and customer service skills.
Strong problem solving and organizational skills.
Ability to multi-task and work under pressure
Strong coaching and performance management skills
Strong interpersonal and customer service skills
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Cost Accountant
Duties and Responsibilities
Planning, Studying, and collecting data to determine costs of business activity such as raw material purchases, inventory and labor
Analyzing data collected and recording results
Analyzing changes in product design, raw materials, manufacturing methods or services provided, to determine effects on cost
Analyzing actual manufacturing costs and preparing periodic reports comparing standard costs to actual production costs
Recording cost information for use in controlling expenditures
Analyzing audits of costs and preparing reports
Making estimates of new and proposed product costs
Providing management with reports specifying and comparing factors affecting prices and profitability of products or services.
Maintaining Cost Accounting System
Conducts physical inventories and monitors cycle count program
Reconciles finished goods inventories
Analyzes actual manufacturing expenses and prepares periodic reports comparing standard costs to actual production costs
Designs and understands cost flow to determine proper job order costing
Create budgets and manage costs for the company
Key Requirements and Skills
Degree in Business related Course
CPA- Kenya
3-5years experience as a cost accountant
Attention to Detail
Confidentiality
Time Management
Communication and interpersonal skills
Analytical ability -
Site Engineer Controls, Compliance And Excellence Controller (Cce) Junior Programmatic Trader
Site Engineer Job Duties
2G/3G/LTE with batteries back up commissioning
LTE Upgrade from 2G/3G
Trouble shooting on Hardware issue/traffic performances, sector swap
Trouble shooting on antenna system (RF) with complex feeders sharing between different technologies (up to DCS/EGSM/U21/U9/LTE1800/LTE2600
Sector/Capacity upgrade on 2G
Site Installation/implementation inspection report
Daily reporting on activity/site rollout follow up to coordinator
Support to other department for site preparation: Construction/Transmission team
Conduct site survey and prepare site survey report.
Management subcontractor to achieve the entire project milestone.
Quality management of site rollout including subcontractor installation, integration, commissioning, acceptance and as-built report.
Requirements for the Site Engineer Job
Deep knowledge on Wireless field DCS/EGSM/UMTS2100/UMTSU900,LTEï¼›
Strong knowledge on BSS (BSC/BTS), RNC/Node B and LTE knowledge
Background with commissioning and integration of 2G/3G equipment with commissioning and integration of
LTE 800 Basic knowledge on transmission MW equipment such as Ericsson, Huawei, NEC.
Three to five plus years of technical experience in telecommunication with a minimum or three years of relevant progressive experience.
Relevant higher technical education or Bachelor of Science in telcom engineering.
Salary range: 150,000kes-200,000kes,gross salary per month
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Senior Operations Officer
Job Purpose
The role will have overall responsibility of managing the value chain of core activities of the retail chain of supermarkets including inbound operations and outbound activities at a group level.
Senior Operations Officer Job Key Responsibilities
Working in collaboration with the COO to plan and formulate strategies in collaboration with the leadership team
Managing operations and overseeing the general performance of all retail chains while ensuring all legal, corporate governance and regulatory requirements are complied with
Coordinating and driving the annual operations plan and annual budget to support the strategic direction set by the leadership team
Providing leadership in managing the business operations, product and business development
Ensuring operating procedures and controls are established and communicated to solidify management control and direction of the organization
Building out the supply chain and logistics back bone to support the growth of the company Overseeing the overall operations of the business including store planning and design, distribution and logistics
Managing key supplier relationships and improving back-margins
Identifying, researching and exploiting of potential growth and expansion opportunities including mergers, acquisitions, potential investors both local and overseas
Developing and implementing regular reporting (to be shared with the Board) on key metrics and success factors to determine the effectiveness and efficiency of operating conditions
Motivating and leading a high performance leadership team to consistently achieve sales, profitability, cash flow targets and all business objectives
Qualifications and Skills Required for the Senior Operations Officer Job
A Masters degree in a Business or Operations related field with at least 5 years’ experience , three (3) years of which must be in a leadership level in a retail supermarket industry or any other relevant field
Experience in value chain management will be an added advantage
Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills
Strong mentoring, coaching experience to a team with diverse levels of expertise
Clean record from Police (preferable CID or NIS) -
Construction Project Manager
Key Responsibilities
Oversee and direct construction projects from conception to completion
Review the project in-depth to schedule deliverables and estimate costs
Oversee all onsite and offsite constructions to monitor compliance with building and safety regulations
Coordinate and direct construction workers and subcontractors
Select tools, materials and equipment and track inventory
Meet contractual conditions of performance
Prepare and interpret drawing with coordination with architects
Prepare internal and external reports pertaining to job status
Plan ahead to prevent problems and resolve any emerging ones
Negotiate terms of agreements, draft contracts and obtain permits and licenses
Assist in the defining of and managing the development budgets and the programmes.
Contribute in discussions about design related activities and be involved in the product development aspect of the development process.
Introduce best-practice systems of project and construction management, leading the implementation of quality control and relationship management techniques, in close co-ordination with the Managing Director.
He/She must manage the consultant team and the contractor to ensure that the key deliverables relating to time, cost and quality are achieved for each project under his/her responsibility:
Requirements
Degree in Civil Engineering/Building Construction or Higher Diploma in Construction
3- 5 years experience
A track record of successful Project Management
Proven track record of completing projects successfully
Proven Managerial and Leadership skills -
Proposition Manager Manager- MSFT Training & Processes
Role Purpose
Reporting to the Head of Marketing – MFS, the MFS Proposition manager will be responsible for defining the revenue targets per product, segment and region in conjunction with the HOD, as well as planning and implementing the strategic pricing, promotions and campaigns in order to achieve the set targets.
Proposition Manager Job Responsibilities
Revenue planning and target setting of all MFS products and services per segment and region. Implementing the comprehensive marketing plan to achieve targets per month.
Perform and report to management on work done on Customer Insights, including base segmentation, usage analytics, research and reporting, competitor and environmental scans, tariff comparisons, including coordinating external research activities requested by development partners.
Develop and maintain the business case for the tariffs and promotions of each live product and motivate management to approve the tariffs and promotions as per the delegation of authority.
Develop new tariffs and promotions and campaigns, and manage the projects to launch the same into the live environment together with IT and Billing, Product Team, Brand and Marketing Communications, Sales and
Distribution and the Public Relations Divisions.
Post Implementations reviews on tariffs, promotions and campaigns and Month end reporting on achievement of targets and progress against the Marketing Plan.
Assist in defining innovative product and service roadmap
Proposition Manager Job Qualifications
Degree in Marketing or other relevant field (or equivalent).
3-5 years relevant experience in a role within a Marketing environment, having being exposed to all disciplines.
Telecoms product marketing experience preferred.
Relevant post graduate diploma or degree, Marketing/commercial focus preferred
Swahili & English (fluent)
Professional Skills
Project Management – experience with co-ordination of project teams achieving deadlines
Partner Management – delivery of results through partners and SLA’s
Customer focused – passionate about delivery of results to internal and external customers
Commercially astute – solid understanding of market, competitor, & customer
Strategically Oriented – solid understanding of the integrated set of products and services included within the
MFS portfolio; able to identify opportunities and define and implement these opportunities into reality
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage.
Financial Management – develop and manage budgets, drive down costs wherever possible.
Enthusiastic and energetic – develop and maintain great working environment
Presentation and communication skills – superior, both written and oral. Experience in report writing an advantage, expert word processor and PowerPoint skills a distinct advantage
This position is opened to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
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Graphic Designer
Responsibilities for the Graphic Designer Job
Must be able to designer creative graphics for social media, posters, flyers,website and other marketing materials.
Prepare visual presentations by designing and copy layouts.
Graphic Designer Job Qualifications
Be proficient in Adobe InDesign. Illustrator & Photoshop, Coral Draw and/or other common design and layout applications.
Have good knowledge bad understanding of web development.
Must have excellent time management skills and the ability to work independently and in partnership with a team.
Animation designing will be an added advantage.
Be creative, flexible and capable of working with minimum supervision.
Have at least 3-5 Years of graphic design experience.