Job description
This role involves managing of projects in Kenya to meet strategic business objectives. The project manager is responsible for planning, executing and evaluating projects according to predetermined timelines and budgets. Building and managing project teams, reporting to the Senior Project Manager and ensuring quality control throughout project life cycles are central to this position.
1. Allied Ethos & Business Practices
1.1. Follow Allied Mobile fundamental values and serve as a role model to staff and customers.
1.2. Ensure business and personal practices are within the law and consistent with policies and procedures.
2. Project Management
2.1. The implementation of Allied Mobile projects and associated activities.
2.2. Perform thorough business impact analysis in order to comply and/or facilitate the compilation of project specifications.
2.3. Collaborate with all relevant internal and external parties to develop solutions to comply with required project specification.
2.4. Ensure efficient end to end implementation of approved projects according the project management process.
2.5. Manage delivery schedules for a range of projects to ensure timeous implementation and compliance with the requirements are defined.
2.6. Effective management of project management teams from different departments/ areas of specialization.
2.7. Performs, planning project start-up, risk planning and mitigation, process project delivery development and documentation.
3. Project Administration
3.1. Workshops/Meetings organization and facilitation.
3.2. Accurate, regular and adhoc project reporting to involved departments and senior project manager.
3.3. Ensure that all project contracts are reviewed and approved.
3.4. Ensuring that all project documentation is stored for future reference.
3.5. Verify final invoices and get the necessary approvals.
3.6. Document control in line with ISO standards.
4. Forecasting & Scheduling
4.1. Timelines / Weekly forecasting of projects
4.2. Create a budget plan with all expenses to be approved by the CEO for Africa and Board.
4.3. The Project manager will liaise with business to allocate the required resources to execute projects.
4.4. Provide the business with a project schedule to identify when each project will be completed.
4.5. Prioritising of projects based on urgency, value and resource capacity.
4.6. Ensure that all projects are ready for implementations.
4.7. Track forecast vs actual project results.
5. Conflict management.
5.1. Drawing up and managing project plans and project schedules.
5.2. Manage change control procedures to ensure key scope changes are escalated and accepted.
5.3. Effective management of project deliverables, action items, risks, issues and concerns accompanied by escalations when required.
6. Miscellaneous
Perform any other work related duties and responsibilities that may be assigned from time-to-time by the senior project manager.
Education and Job Experience:
1. Matric or equivalent
2. Preferred a qualification in project management.
3. 3 – 5 years project management especially in the areas of Retail Stores, Distribution, Supply Chain Management and Operations.
4. Computer Applications, MS Project, MS Excel, MS Power Point, Project Management Tools.
Required Skills:
5. Business processes
6. Business Analytics
7. Telecoms commercial and customer experience knowledge
8. Project Management Processes methodology
9. General Telecommunications knowledge (ADV)
10. Process Mapping skills
11. Service Level Agreement and Contract Level Agreements
12. Budgeting
13. Financial Management
14. Change / Conflict Management
15. Impact Analysis
16. Decision Making
17. Problem Solving
18. Strong Communication skills
19. Planning and Organising
20. Strong networking ability
21. Presentation skills
22. Facilitation skills
23. People Management
24. Strong Leadership Qualities
Job Experience: Experience of 3 – 5 years
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Project Manager
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Agency Administration Manager – MFS
Role Purpose: Reporting to the Head of Agency Network – MFS, and overseeing the distribution administration Team, the role will be responsible for managing the operations and administration the Agency Team, handling escalations from the Call Centre relating to the distribution as well as daily MFS operations and processes.
The Agency Administration Manager – MFS will also be responsible for continued monitoring of the the liquidity performance of the distribution as well as managing the processing of applications for the distribution channels.
Key Duties and Responsibilities
Manage the day–to-day planning, the agency administration team and ensure the team adheres to the work schedule and achieves the required daily SLA targets and quality standards.
Prepares and submits regular weekly statistical reports to management and the administration team providing analyses and action plans to that address areas of opportunity.
Provide the statistical data on escalations from the the distribution channel to back office support at the contact centre
Develop and maintain a database for Agents and Partners created on the mobile money system or other data repository, as required.
Manage the channel recruitment process from receipt of the applications through to handing over the application to the product team, inline with the Channel recruitment process, once the applications have been completed the Agency administration team will continue the process with the distribution team.
Provide recommendations for product and process development based on customer feedback and from the analysis reports of the escalations.
Manage the Back-Office team, prepare Back Office weekly and monthly KPIs report for RA and Head of Product & Operations
Commission calculations for the entire distribution, revenue share, airtime re-imbursement commission (check accruals for all commission structures), drafted for approval for payment
Float management analysis-float level in the market up to the distribution team.
Float prediction based upon analysis of float utilisation, and communication to the channels to ensure that there is sufficient orders.
Analysis-revenue, costs, tariff, transaction type
Airtime reconciliation between IN and CWS
All wallets reconciliations-MIC super agent, bank balance wallets etc.
Undertake leadership of the Agency Administration Team and manage execution of section objectives.
Establish staff KPIs, conduct monthly performance evaluations and plan staff training and skills improvement.
Maintain strong ties and consistent communication with Marketing and Technical teams to capture appropriate commercial requirements and manage technical implementation and project timelines
Academic / Professional Qualifications
Degree in Marketing, Business or other relevant field
3-5 years relevant sales and distribution experience
Proven experience in managing Telco/Banking agency networks and sales and distribution operations
Professional Skills:
Proven management and motivation skills
Strong Analytical skills – able to assess reports, identify issues, root cause, and recommend solutions, expert spread sheet skills a distinct advantage
Adept in administration demonstrating a deep understanding in the adherence and formation of exhaustive processes
Financial Management – develop and manage budgets, drive down costs wherever possible.
Strong leadership skills
Presentation and communication skills – superior, both written and oral. Experience in report writing. -
F&C Sales Controller
In keeping with our current business needs, Nestle East Africa Cluster has a vacancy for the position of F&C Sales Controller reporting to the Cluster Controller.
Applications are hereby required from suitably qualified candidates to fill the vacant position. The position will be based in Nestle Kenya Office in Industrial Area.
Purpose of the job
Co-pilot to the Sales Manager by providing financial/economic analysis to assure/facilitate the optimal use of commercial resources.
Ensures that sales operations adhere to financial, legal requirements and Nestlé Accounting practices
Key Responsibilities will be to;
Co Pilot to the National Sales Manager providing financial analysis to ensure optimal use of commercial resources.
Responsible for Monthly forecasting of sales, trade spend and customer contribution to ensure alignment with monthly business planning and dynamic forecast.
Optimize trade spend.
Participate in the customer channel strategy development process and ensure commercial plan us executed in line with strategy
Custodian of internal controls by ensuring all sales activities comply with internal and external guidelines
partner with customer finance organization to facilitate discussions on order to cash payments cycle and provide financial guidance in customer negotiations
Other Responsibilities
Brand ambassador to the finance community from the sales team to ensure transparency and alignment & proactive collaboration
Leverage on customer contribution statement as a management tool
Accountable for implementation of credit policy as per company guidelines
The ideal candidate should possess the following minimum skills and competencies
University degree (Major in Finance or Accounting )
CPA or equivalent
3-5 years’ experience in Finance & Accounting, Management accounting will be an added advantage
Good presentation skills
Fast moving consumer goods (FMCG) industry experience.
Good understanding of SAP (FI and SD modules) to be able to drive lean/ continuous improvement projects . -
General Business Sales Executive
Role Description
The General Business Sales Executive is responsible for focusing on complex sales engagements which are mainly partner-driven in the GB-segment. The GBSE may be specialized on industry or solutions based on the MU-market; he/she is working in conjunction with (i)PBMs and ISEs. The GBSE covers opportunities in partner- / SAP-accounts above a specific revenue threshold defined in the GTM-setup of the MU/Region. The objective is to coach the partner sales teams on building a productive pipeline as well as maximizing the revenue via active engagements on selected opportunities.
Expectations And Tasks
Solution/ Industry specialized Business Development
Aligns with PBMs on Partner Business Planning for the territory covered; helps to identify opportunities for further growth in the territory and becomes active, in collaboration with other GPO sales areas (PBMs, Inside Sales, etc.)
Supports the creation, monitoring, and review of Business Development activities around his/her solution- or industry- specialization area. Defines innovative approaches to generate business and executes either directly or via the team together with manager/expert. Supports implementation of core strategies and actions to ensure KPI achievement
Assists in coaching partner sales reps to interact with prospects in large or complex SW deals in his area of solution/industry expertise in order to position the value of the respective SW or industry solution as supported by ROI, business case development, references, and supporting analyst data. Helps to ensure a high conversion rate from the pipeline to deal closure, Shortening of the sales process and improvement of win rate in order to achieve real volume business. Be familiar with the competition with their assigned industry and/or geography. Understand competitive threats (e.g., how to beat the competition).
Supports The Enablement Of The Partner To Independently Drive Business With The Following Resources
Partner demand generation plan to build a business pipeline
partner competency plan to ensure partner resources are trained on the latest solution and sales content,
partner resource utilization plan so partners have full access to and are utilizing SAP tools and methodologies
presales coaching plan for existing and new partners
Generally will be focused on volume segment and ensure alignment with Indirect Channel Mgt (respective Partner Business Managers, Inside Partner Business Managers) and Inside Sales based on key channel economics.
Helps to monitor the effective and appropriate use of SAP assets (i.e., Presales).
Reporting on sales progress throughout the year; identification of deviations from plans agreed and actively engaging in measures to deliver goals agreed to.
Work Experience
Minimum 3-5 years experience in Sales
Knowledge in one or in several solution areas such as e.g. LoB, Mobility, In-Memory, ByDesign, BA&T, B One, Baio or in a certain industry
Knowing or having successful experience in multi channel go to market models
Understanding the principles of solution selling through Partners
SME Channel Experience
Education And Qualification / Skills And Competencies
Bachelor equivalent: yes
Master equivalent: yes
Knowledge and understanding of Indirect channel dynamics
Knowledge of ERP market
Local market knowledge and understanding
Business level English: yes
Business level local language: yes
The market focus will be Tanzania.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. -
Business Development Manager
Description:
The main responsibility for the Business Development Manager is to develop, implement and manage the company’s ancillary revenue strategy. This role will champion new and existing ancillary products to drive incremental revenue and customer experience improvements
Job Requirements:
Develop and implement Jambojet growth strategy in line with the overall commercial strategy.
Define and deliver an ancillary product roadmap with financial targets and actions.
Work collaboratively with technology providers, business leadership, and key internal and external stakeholders to define and deliver the ancillary service.
Brand, position and market the various ancillary products to the identified market segments.
Work collaboratively with relevant stakeholders across the business to monitor and control all ancillary revenue streams against the budget on a daily and monthly basis.
Conduct complete analysis by evaluation and documentation of business cases, business processes and new system requirements for new ancillaries, oversee and be responsible for implementing these services in all Distribution Channels.
Lead ancillary discussions with third parties to establish clear strategies for ancillary evolutions.
Monitor and analyze ancillary usage levels to identify trends and opportunities to introduce new ancillary services that are relevant to the market.
Lead the project team (web, sales, Revenue management & IT) to develop, implement and test ancillary services across all distribution platforms to ensure seamless user experience.
Identifying, manage and monitor potential partners while building and maintaining the day-to-day relationships with suppliers.
Review and negotiate contract agreements with different suppliers, while involving the legal department to ensure Jambojet interests are covered.
Through the creation of reporting and monitoring mechanisms, as well as following market developments and benchmark competitor offers, he/she will analyse existing revenue streams and identify future opportunities
Sets up tools and systems to measure and manage the business more effectively, track competition and identify opportunities.
Key Requirements:
Bachelor’s degree from a recognized university in a Business related field required.
Thorough understanding of the commercial side of the airline industry – low cost or legacy carrier.
Must have a solid knowledge of IT systems, platforms and software in the airline industry.
At least 3-5 year experience in the travel industry.
Experience in managing ancillaries a plus.
Key Competencies
Strong Commercial Orientation
Excellent analytical skills.
Project Management skills.
Previous experience in managing third party vendor and internal services is essential.
Ideally, the candidate must have worked on ancillary revenue in another airline or related business.
Proven ability to negotiate and work within a multi-cultural environment.
Excellent people management skills, proven negotiation and leadership capability. -
Product Manager Frontend Developer Junior Claims Assessor Commercial Director
Main Purpose of the job
The Product Manager will be end responsible for continuously developing, launching and tracking the success of new and improved products that CarePay offers to both consumers and healthcare providers. These products are often developed and marketed in close cooperation with strategic partners such as mobile telecom partners, insurance partners and NGO partners.
A key example of such a product is our M-TIBA health savings product, which we bring to the market in Kenya in partnership with Safaricom, UAP – Old Mutual and PharmAccessFoundation.
To be successful, the Product Manager is required to have an insatiable curiosity to understand how people think, feel and do. And, based on this thorough understanding of the customer, stakeholders and context, the candidate should have an ongoing drive to guide the CarePay IT team to develop human-centered, intuitive products that will make a difference to CarePay’s bottom line as well as to our customers’ lives.
Responsibilities for the Product Manager Job
Be the “voice of the customer” within the CarePay organization: you are the champion of developing human-centered, intuitive products and user interfaces within CarePay and towards our partners
Leading by example: you constantly verify your hypotheses on what our customers want and need bygoing out into the field, by interacting with our existing and future customers, and by bringing back yourlearnings and ideas to the rest of the CarePay organization
Incorporating inputs from consumers and other CarePay staff members, develop and execute acompelling product development roadmap for both consumers and healthcare providers, ensuring asteady stream of new product launches and ongoing product improvements
Optimize the customer journey and user interface for each of CarePay’s products on a continuous basis
Constantly measure the financial performance of and user satisfaction with CarePay’s products in themarket, and ensure corrective actions are taken when needed Leverage CarePay’s partnerships with mobile telecom companies, insurance companies and NGOs to gain insights and inform the product development roadmap.
Product Leadership – Lead the cross-functional product team
Champion the product and explain the vision and benefits of the product.
Key Performance Measures
Number of successful product launches per year
Number of new products in pipeline
Number of improvements to user interface & customer journey for all products
Revenue contribution of new products
Client satisfaction with new and existing products
Qualifications for the Product Manager Job
University degree: field of studies can be in any direction, quality of the institution is more important
Ideally 3-5 years of relevant working experience in product development and/or business development
Previous work experience as product owner in technology companies is highly valued
Product management experience in customer centric industries
Understanding of the target customer, the competitors, teams and company’s product capabilities.
Strong leadership, team management and capacity building experience
Key Skills and Competencies
Highly contagious energy & drive to constantly improve our products, user interfaces and customer journeys
Insatiable curiosity to understand how people think, feel and do
Proven track record of successful new product development
Driven to make a difference in people’s lives
Self starter
Excellent analytical, logical and problem solving skills
Eye for detail
Outstanding oral and written communication skills, including the ability to translate user and business needs into clearly defined requirements and explain them to project teams.
Negotiation and facilitation skills
Excellent time management and comfortable to juggle multiple projects and helping stakeholders prioritize.
Ability to persuade with facts, logic, and enthusiasm
Ability to adapt or change to new situations and handle high levels of uncertainty
Ability to work in a collaborative, cross-functional and diverse teams
A commitment to CarePay’s mission of “Connecting Everyone, Everywhere to Better Healthcare” and its core values of Integrity, Passion, Care, and Innovation
go to method of application » -
Hygiene Manager
Overall Objectives And Responsibilities
Ensure that all Food & Beverage team members have an adequate knowledge of food hygiene.
Organise Food hygiene meetings and trainings and keep accurate records of all trainings and meetings held.
Follow up with all related teams that trainings are understood and actions implemented.
Develop food safety committees for the hotel to ensure all actions are communicated towards the operations.
Have a thorough knowledge and understanding of all food and beverage items offered.
Develop a monthly report of the operational hygiene gaps and develop an action plan.
Develop on the job trainings for all kitchen, service and stewarding staff.
Develop class room trainings for all kitchen, service and stewarding staff.
Ensure daily routine checks are done in liaison with the Chief Steward in all Food & Beverage areas.
Ensure daily checks of freezers and fridges in the kitchen and bar areas.
Prepare and compile monthly, weekly F&B reports.
To ensure that all data is recorded properly by the respecting kitchen staff and filed correctly for future reference.
Check on a daily basis pastry counters, buffets and displays for the restaurants and banquets.
Attend site visits for potential outside caterings.
Attend operations and set-up during outside caterings to evaluate eventual hygiene gaps.
Attend any visit of the governmental body in terms of food hygiene and encourage a positive working relation.
Contribute sourcing new suppliers and ensure all suppliers are visited regularly to evaluate their production in terms of hygiene.
Develop a regular pest control programme with the Stewarding department to ensure prevention.
Conduct regular meetings with third party hygiene consultants to discuss critical points.
To collect food samples from events and outside caterings for future reference.
Spot check on receiving area for food hygiene and vendor product quality to ensure the hotel’s criteria is met.
Be flexible to assist the operation when and as required during operational peaks or seasonal festivities.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Qualifications And Skills
A degree in BA/BSc in Food Production or food safety related field
Minimum of 3-5 years’ experience in a similar role.
Proficiency in Excel, Word and Power point.
Certified in food safety/ HACCP or equivalent
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organized manner.
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Have a complete understanding of food safety standards/ procedures. -
Relationship Manager
Responsibilities
Acquire new customers and maintain a good relationship with existing customers
Proactively identify and pursue sales opportunities
Responsible for achieving sales targets
Presenting demonstrations on the Cartrack product and services
Requirements
Diploma/Degree in any field
Minimum 3 – 5 years’ experience in sales.
Able to communicate with people at all levels with an independent, proactive, positive and hardworking attitude
Hands on attitude driven by bonuses
Peoples person with strong customer service attitude
Possess a valid driver’s license -
Product Engineer – Solar
Key Responsibilities
Develops Schneider Electric (SE) Solar offering, products and solutions
Develops industry channels, local market conditions, market segment strategies, customers on Schneider Electric business philosophy
May learn to set goals and objectives, develop sales plans and opportunities, develop account profiles and execute sales plan
May perform basic order management, profile management and quotation activities
Provides local contractors and other customers with basic technical assistance
Develop and maintain positive customer relations. May coordinate with various functions within the company.
Key Requirements
Ability to understand the customer’s technical and application needs, in order to promote the appropriate SE offer that meets the customer requirements.
Ability to review competitive situations, communicate with the price team, and submit Special Price Determination (SPD) for proposal, profile, and through stock business in order to optimize value-engineering and improve profitability.
Ability to understand the customer needs and to position their needs in the value chain and competitive environment (market and competitors), in order to best promote Schneider Electric in the local market.
Ability to evaluate customer potential and to target customers (penetration, attractiveness, accessibility), in order to best allocate resources, verify opportunities and build customer action/ business plan.
Skills And Experience
Effective interpersonal and communication skills
Able to work in a fast-paced environment and multi-task effectively while delivering under pressure
Excellent organizational and prioritization skills
Strong Electrical Troubleshooting skills
Identifies and resolves problems in a timely manner;
Qualifications
Bachelor’s Degree in Engineering – Electrical / Electronic Engineering
At least 3 – 5 years experience in tendering and electrical engineering
Ability to interpret technical drawings, specifications and schematics
Proficient in Electrical & Solar Design software