Job Experience: Experience of 3 – 5 years

  • Service Industry Digital Media Executive

    Service Industry Digital Media Executive

    Role Overview:
    The Digital Media Executive will be a tech-savvy, self-motivated, creative individual who will be looked upon to take our Client’s Regional brand to the next level using their creativity and digital expertise with a view of achieving our business growth objectives.
    The Digital Marketing Executive will lead efforts in assisting with the planning, execution and optimization of our online marketing efforts. The ideal candidate will have a passion for all things marketing and technology and will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.
    Key Responsibility Areas:

    Set digital marketing processes and effectively derive plans using all necessary tools (e.g. website, emails, social media and blogs)
    Acquire and report on insights in online marketing trends and keep strategies up-to-date Research products, services and current strategies to identify our online SWOT
    Analyze web traffic metrics and suggest solutions to boost web presence
    Monitor and build on our SEO/SEM, marketing and sales performance metrics to forecast trends
    Build healthy client relationships through social media interaction
    Keep up-to-date with our audience’s preferences and proactively suggest new campaigns Liaise with Marketing and Customer Service to augment customer experience and ensure brand consistency
    Identify advertising needs and establish best practices in digital marketing and stay up-to-date with digital technological developments
    Develop and post relevant content on the digital media platforms to reach ideal customers and the general public.
    Develop and manage all published content i.e. images, written and video
    Respond to users in a social way while cultivating leads for the business
    Prepare and submit reports such that include weekly, monthly and annual reports
    Oversee the design and layout of the different digital media platforms
    Design and manage promotions and social ad campaigns
    Liaise with customers and the general public in social media spaces, engaging in dialogue and answering questions
    Monitor online ratings to determine where enhancements are necessary
    Research on the most effective digital media tools , channels , strategies and design for the business

    Job Requirements

    Minimum academic and professional qualifications required
    A Bachelor’s degree in Marketing, Advertising or relevant field Industry
    Minimum years of experience – A minimum of five (3-5) years related experience in similar capacity.
    Proven experience as Digital Marketing Executive or similar role
    Solid knowledge of web analytics tools like Google Analytics
    Monitor social media analytics using free or paid tools and respond to questions and comments according to the company’s voice and guidelines
    Familiarity with web, graphics design and HTML
    Strong analytical and project management skills
    Excellent understanding of digital marketing concepts and best practices
    Experience with B2C, B2B social media, Google Ad words and email campaigns and SEO/SEM
    Skills and experience in creative content writing
    Analytical mindset and critical thinking
    Excellent communication and interpersonal skills
    Work daily to produce new content for our products, constantly innovating to push new ideas and formats and measuring how well those ideas perform.
    Keep up with new trends and company and industry news.
    Work with the  sales team (incl. regions) to coordinate campaigns with ongoing company initiatives and execute current marketing campaigns on the digital platform
    Responsible for setting the creative communications strategy through creating videos, designing gifts, coordinating messaging with internal communications teams, running paid ads, etc.
    Monitor and develop reports on competitor activity within social media spaces.
    Be up-to-date with the ever-changing world of social and digital media, the new measurement tools others are using and what competitors are posting on a daily basis.

  • IT Support Engineer

    IT Support Engineer

    Job description
    We are motivated by an ambitious purpose and inspired by the exceptional people that we work with and we are looking for a IT Support Engineer to join our IT and Infrastructure team. This position will be based in Nairobi and will report to the IT Support Team Lead.
    Job Purpose
    To support and partner all departments on shaping their technical requirements to ensure business objectives are met through providing guidance, recommending methodology and tools in line with the JUMO IT Policy.
    Key Responsibilities

    Improve the JUMO end user IT experience by supporting the business in using the common platform.
    Maintain detailed and up-to-date licenses and hardware/software inventory.
    Provide laptop-windows and Mac setup and support to ensure all JUMOnauts are able to access all systems and platforms.
    Complete Hardware/Software installations and upgrades.

    Capabilities

    Customer service orientated and approachable
    Ability to effectively prioritize tasks and take initiatives
    Detail oriented working style
    Ability and willingness to communicate to technical and non-technical users
    Ability to stay calm in stressful situations whilst dealing with users.
    Sense of urgency.
    Ability to work independently and be comfortable with responsibility.

    Key Requirements
    Essential:

    3 – 5 years + Desktop (Hardware & Software support
    A+, N+ MCDST , MCSE
    Windows 10
    MS Office 2016
    Basic networking
    Active Directory administration
    Office365 and SharePoint administration

    Desirable:
    Mac Certification, Essentials and Server.
    Our mission has launched are you joining us?

  • OSS Assurance Integration Engineer

    OSS Assurance Integration Engineer

    Job Summary
    We are now looking for an Operation Support Systems (OSS) Assurance Integration Engineer to analyze, prepare, implement and verify the configuration and integration of a node, network and/or system. Your scope of work could include the scenarios of introduction, upgrade expansion, functionality and capacity.  
    Responsibilities

    You will support pre-sales activities, including pre-studies
    Plan the implementation of the product configuration / integration work
    Execute product configuration
    Execute integration and migration work
    Prepare system test, module test and accept test
    You will work to identify and drive improvements
    Post project activities
    E2e technical understanding
    Execute test
    Scripting & coding
    Knowledge sharing and collaboration skills

    Key Qualifications

    Education: Academic degree, minimum on bachelor level, in Engineering
    3-5 years’ experience of deploy system test and lead testing team.
    Domain experience: Operations Support Systems (OSS)
    Creating & innovating
    Applying expertise & technology
    Analytical learning and researching skills
    Delivering results & meeting customer expectations
    You will need excellent planning and organizing skills

    Why is Ericsson a great place to work?
    Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
    Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
    With about 101,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
    At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

  • Office Administrator 

Office Administration Internships

    Office Administrator Office Administration Internships

    Our Client, an outdoor advertising agency based in Nairobi, seeks a dynamic, result and target oriented individual to join its dedicated team immediately as an Office Administrator(Contract Vacancy).
    This is a contract role of up to 3 months and the main purpose for this role is to ensure effective running of the company’s business by providing administrative support, coordinating with Technical and Sales Teams in all projects and ensuring all financials and book keeping are attended to as required.
    Roles for the Office Administrator Job

    The office is in good state as cleanliness and hygiene are maintained
    An efficient filing system is in place through document control and maintain records through filing, retrieval, retention, storage, compilation, coding, and updating
    Perform human resource duties as may be required such as keep an up to date record of all staff matters and personnel files including annual leave and sickness records.
    You know where company licenses and insurance policies are and are the custodian of office security and assets.
    All company courier services are harmonized
    There is an adequate inventory of office stationery supplies, kitchen supplies and company asset register
    The sales and technical team can depend on your support for end to end project implementation
    You know which clients to target through online research and internet marketing
    You provide data and help sales team through lead qualification
    You are in control of calendar management and meeting arrangement
    Petty cash is spent within limits, all invoicing done on time and customers happy with your services in regards to their payment processing.

    To be successful in this role, you need the below competencies:

    Strong organization and administrative skills, attention to detail is essential
    Ability to handle pressure
    Strong Customer Service Orientation
    Good planning and organizing skills
    Can think on their feet
    Has integrity and is trustworthy
    Proficiency with MS Office Suite
    Hands on experience with ERP and CRM systems
    Excellent communication skills
    Presentation skills and ability to demonstrate the use of company’s products and services

    Requirements

    Diploma/Degree in Business Related Course
    3-5 Years’ experience in a similar environment
    Available to start IMMEDIATELY.

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  • Personal Assistant To Founder & Ceo 

Logistics / Operations Coordinator 

Sales Representative 

Appliance Service Technician

    Personal Assistant To Founder & Ceo Logistics / Operations Coordinator Sales Representative Appliance Service Technician

    Job Description: Reporting directly to the CEO.

    The Personal Assistant provides support in a one-on-one working relationship.
    The Personal Assistant serves as the primary point of contact for internal and external on all matters pertaining to the Office of the CEO.
    The Personal Assistant also serves as a liaison to the board of directors and senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects.
    The Personal Assistant must be creative and enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and growth oriented.
    The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.
    The Personal Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

    Roles and Responsibilities

    Executive Support;
    Completes a broad variety of administrative tasks for the CEO including:
    Managing an extremely active calendar of appointments;
    Completing expense reports;
    Composing and preparing correspondence that is sometimes confidential;
    Arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
    Plans, coordinates and ensures the CEO’s schedule is followed and respected.
    Provides “gatekeeper” and “gateway” role, creating win-win situations for direct access to the CEO’s time and office.
    Communicates directly, and on behalf the CEO, with Board members, staff, and others, on matters related to CEO’s plans and initiatives.
    Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
    Provides a bridge for smooth communication between the CEO’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
    Works closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a “barometer,” having a sense for the issues taking place in the environment and keeping the CEO updated.
    Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the CEO, some of which may have organizational impact.
    Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO’s ability to effectively lead the company.
    Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.
    Board Support and Liaison
    Serves as the CEO’s administrative liaison to Newmatic Africa’s board of directors
    Assists board members with travel arrangements, lodging, and meal planning as needed
    Maintains discretion and confidentiality in relationships with all board members
    Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.
    Senior Management Liaison
    Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all meetings
    Assists in coordinating the agenda of senior management team meetings and off-sites, and all staff meetings
    Facilitates cross-divisional coordination of travel and planned activities
    Edits and completes first drafts for written communications to external stake holders
    Strategic Team
    Works with the Strategic team in coordinating the CEO’s PR & Marketing activities, speaking engagements etc
    Follows up on contacts made by the CEO and supports the cultivation of ongoing relationships
    Edits all, and creates acknowledgement letters from the CEO.

    Qualifications

    Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
    Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and customers
    Expert level written and verbal communication skills
    Demonstrated proactive approaches to problem-solving with strong decision-making capability
    Emotional maturity
    Highly resourceful team-player, with the ability to also be extremely effective independently
    Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
    Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
    Forward looking thinker, who actively seeks opportunities and proposes solutions

    Education and Experience Requirements

    Bachelor’s degree required (An MBA candidate will be an added plus)
    Work tenure: 3 to 5 years of experience
    Experience and interest in internal and external communications
    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms.

    go to method of application »

  • Business Development and Sales Executive

    Business Development and Sales Executive

    Job Description
    We are seeking a passionate and dynamic individual to join our sales team. The successful applicant should be able to do business development, setup meetings with potential clients and sell our products on their own.
    The applicant is expected to be independent, well-groomed in appearance and have a good knowledge in the Information Technology field with outstanding communication and inter-personal skills. With regards to our products (software) you will be trained. We expect you to be able to start working with us as soon as possible.
    REQUIRED ATTRIBUTES:
    Vast knowledge and experience in software sales is mandatory. Provable ability to surpass sales targets is essential. Excellent communication skills. A strong understanding of the IT market in East Africa and English-speaking countries We are looking for someone with a very good understanding of direct sales especially in software products, and we expect you to be self-motivated in your work
    JOB RESPONSIBILITIES:

    Establishes sales objectives by forecasting and developing annual sales quotas and projecting expected sales volume.
    Implements sales programs by developing field sales action plans.
    Suggest ways to improve sales (e.g. planning marketing activities, changing the platform design)
    Ensure high levels of customer satisfaction through excellent sales service
    Assess customers’ needs and provide assistance and information on product features
    Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis Remain knowledgeable on products offered and discuss available options Team up with co-workers to ensure proper customer service
    Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

    QUALIFICATION:

    Bachelor’s Degree (Human Resource and Sales/Marketing Professional courses will be an added advantage)
    A minimum of 3-5 years’ experience in direct sales.
    Strong communication and interpersonal skills.
    Strong Sales/Business Development knowledge and experience.
    Demonstrated ability to develop new business opportunities and improve the profitability and competitive performance of the business.
    Entrepreneurial mindset with the ability to spot original Sales and branding opportunities.
    Demonstrated ability in identifying and responding to current and future customer needs; delivering innovative products, and service excellence.
    Strong strategic, analytical and organizational skills
    Ability to work on own initiative, meet tight deadlines and balance priorities to achieve results. Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution

  • Sales Manager – Security Solutions

    Sales Manager – Security Solutions

    Job Details
    He/ She will be in charge of the sales department, responsible for sales targets achievement, customer relations management and any marketing functions guided by organization policies.
    Key Role: Identifying potential new customers based upon the demand for the services and solutions offered by the company and its competitors.
    Roles and Responsibilities

    Develop and implement new effective strategies to reach clients to deliver new business sales growth
    Develop relationships at a variety of levels within prospect customer organization to realize revenue opportunities.
    Keep continuous customer centric awareness and outlook – a consultative sales approach that enables all sales opportunities to be realized
    Responsible for managing the existing customer base in their territory and in addition they will be expected to cross sell products and services across existing service base.
    Achieve new strategic business gains predominantly in the core business sectors, and bring in a balanced mix of CCTV and Access control business as well as the associated Maintenance and Monitoring contracts.
    Producing effective and persuasive copy in order to create marketing materials including – (EDM ) electronic direct mail – Proposals and bids – Internal correspondence , reports and marketing strategies – Website pages – Brochures – E-shots campaigns
    Researching and evaluating for new demand for products and solutions and customers’ needs and insights
    Assisting in the production of customer/competitor evaluation to determine future demand, marketing drives and growth
    Analysis of the effectiveness of all marketing efforts
    Collating, organizing, managing and developing contacts, accounts, leads and opportunities.
    Developing sales strategies and, using a CRM, tracking the progress of the sales stages and development of accounts
    Liaising with internal and external clients to ensure the smooth process of projects, to collaborate on issues and aid in the attainment of targets
    Responsible for management and retention of customer base within defined territory and will be measured on retention of customer base and growth of portfolio in line with company targets.
    Work alongside engineers and customer service teams to ensure customer service satisfaction and dispute resolution.
    Manage customer contact cycle completing all existing customer visits and achieving company attrition targets.
    Working with online platforms to share projects and activities to ensure successful implementation on new programs and initiatives for the benefit of the wider business.

    Skills and Qualifications

    Bachelor’s degree in Marketing/Sales, Business Administration or related field of study
    3- 5 years progressive Sales experience in Security Industry.
    Field sales experience is desired and preferably with experience of selling service contracts in the B2B market.
    Valid Kenyan driving license
    Familiar with pricing and which product and service to market to which customer
    Ability to demonstrate commercial and marketing focus and financial awareness when developing new business opportunities
    Must be comfortable building relationships and applying skills which affect decision making, to convert opportunities to sales.
    Must have a demonstrated track record of success in sales.
    Must be a self-motivated, results-oriented individual with a positive “get-it-done” attitude.
    Must be able to take a proactive position in understanding client needs and providing viable solutions
    Must have excellent written and verbal communication skills.

  • Policy Manager, Central Africa 

Policy & Advocacy Manager, Mobile for Development 

Market Engagement Manager, Mobile For Humanitarian Innovation

    Policy Manager, Central Africa Policy & Advocacy Manager, Mobile for Development Market Engagement Manager, Mobile For Humanitarian Innovation

    Job Description

    About the Team
      The GSMA has a strong and growing presence in the Middle East and Africa region, with a multi-disciplinary team of more than 25 staff spread across the region, in Nairobi, Dubai, Johannesburg and Lagos, as well as in London. Please visit https://www.gsma.com/mea/ for a wealth of further information.About the Role
    Reporting to the Policy Director for Sub-Saharan Africa, (under the leadership of the GSMA Head of Sub Saharan Africa), the Policy Manager will assist in the engagement with relevant stakeholders in the Sub Sahara African region, with particular focus on Central Africa also supporting when and where needed in other Anglophone/Francophone Africa countries.
    The Policy Manager will be expected to:

    Identify areas where member operators require regulatory support;
    Manage the delivery of support to member operators that require policy and regulatory assistance;
    Manage the delivery of GSMA Advocacy programmes (with a particular focus on Policy programs including but not limited to Spectrum, Regulatory Modernisation, Privacy, Taxation, Connectivity, KYC, etc.) in Central Africa and in the region.
    Convey GSMA’s public policy and key messages within the region and assess the impact of its public policy activities to ensure that they sufficiently address the requirements of member operators.
    Monitor mobile industry developments & key regulatory decisions within the region and providing appropriate analysis on the same;
    Conduct primary and secondary research, structure and summarize information to feed and communicate the organization messages;
    Prepare official correspondence, research papers, presentation materials, information bulletins, speech notes, reports and other ad hoc briefings as required;
    Contribute to drafting and reviewing consultation responses for regulatory and/or policy proposals in key markets under the guidance of the Policy Director for Sub-Sahara Africa;
    Attend and speak every time it is relevant and possible at meetings of regional inter-governmental organisations relevant for the sub-region and region (e.g. ECCAS, CEMAC, ARTAC, etc. Attendance under the guidance of the Policy Director for SSA at relevant meetings of AU, ATU, AU, ITU, etc. will also be necessary.
    Actively liaise and work with GSMA staff experts and/or program officers to ensure that appropriate assistance and resources are provided to members within the region on programmes involving government relations, as and when required;
    Assist to facilitate the implementation of GSMA’s broad stakeholder engagement plans and/or programs for the region;
    Actively engaging with relevant member operators and stakeholders at the national and regional levels with the aim of ensuring that GSMA key messages are conveyed and playing a positive role in shaping regulatory and industry developments within the region.
    Take part in ad-hoc activities to support the GSMA SSA and Government & Regulatory Affairs teams, as required.

    About You
    You will have

    At least 5 years of working experience and industry knowledge of the mobile industry would be required;
    At least 3 years of working experience within the public affairs sector;
    A strong network and experience in working/engaging with regional organisations, ministries and telecom regulatory authorities;
    Good knowledge of regulatory issues in the mobile sector and practices in Africa (including but not limited to infrastructure and connectivity, spectrum, taxation, internet, KYC, etc.);
    Excellent writing skills, be able to write reports and contribute to policy papers relevant to the region. Past experience in producing deliverables such as briefings, speeches, online, printed collateral, presentations, web content is an advantage;
    Strong project management skills; ability to juggle multiple projects simultaneously and manage time effectively, sometimes working to tight deadlines.
    Ability to adapt to different cultures and to work with cross-functional and multi-disciplinary teams is important.

    You will be

    Smart, analytical, collaborative and outcome focused.
    An excellent communicator, able to express complex technical, regulatory issues in plain language, without losing the important points;
    A team player highly motivated to engage with all relevant stakeholders and be able to efficiently work with a wide group of internal GSMA interests and resources, to ensure that the GSMA public policy priorities are effectively implemented in the region.
    Fluent in English and French both oral and written.

    go to method of application »

  • Senior Accountant

    Senior Accountant

    Details:
    Gross Salary: Competitive package
    Location: Westlands ,Nairobi
    Responsibilities

    Handle budget preparations and analyse financial data
    Discuss financial performance with management on a monthly and quarterly basis and assist in developing and implementing cost effective measures to reduce operational costs
    Review all invoices for accuracy, appropriate supporting documentation and approval prior to posting in accounting system
    Timely payment of vendors and suppliers & Maintain vendor files and contact lists Receivables
    Prepare account reconciliations and financial statements on a monthly basis and report on variances
    Recording of incoming payments
    Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data
    Generate and review aging report to ensure compliance
    Timely preparation and filing of Withholding Tax, Withholding Vat and Value Added Tax
    Computation of instalment taxes and submission before due dates End Month/Year closing
    Be actively involved in payroll preparations and ensure statutory deductions are made as per the set policies
    Monitor and interpret cash flows and predict future trends

    Job Qualifications

    Bachelor’s degree in Accounting or Finance and must be CPAK
    3 – 5 years’ experience in a similar role at a supervisory level
    Must be proficient in Microsoft Office, knowledge and experience in using Accounting Software packages such as ERP, Payroll Plus & Quickbooks
    Proficiency in accounting packages
    Suitable candidate should be of unquestionable integrity
    They should also be dynamic and a team player
    Should also have experience in internal auditing and in all areas of accounting
    Ability to work to tight deadlines in a pressurized environment
    Have high good attention to detail
    The candidate must be very reliable and energetic as well as being able to juggle many balls at the same time.

  • Senior Program Coordinator, Security Actors Programme

    Senior Program Coordinator, Security Actors Programme

    Job Details
    We look at long-term stability and progress through a trauma lens. GSN designs training and intervention programs that recognises the existence of trauma and its effect in communities affected by long-term conflict. We incorporate strategic communication and support a learning agenda. We communicate in a culturally appropriate way and our programs have an inbuilt, evidence based research component.
    GSN acknowledges that leaders in Africa and beyond are exposed to stressful and traumatic events either in their own lives or in the lives of the people they serve. We believe that a healthy and balanced leader can facilitate and animate communities and its people to be resilient in times of hardship and conflict, war or turmoil. It is in this spirit that we want to embark on a trauma-informed training program for the Kenya Police Service.
    The Trauma-Informed Initiative for Security Actors project focuses on “dealing with the past” by providing police tools for re-examination of traumatic events and methods to enhance mental wellbeing and resiliency. Research suggests a link between traumatic experiences and criminal behaviour. Traumatized individuals’ negative encounters with the justice system could further exacerbate this phenomenon. Police officers need to be equipped through a self-healing process and be able to recognize the effects of trauma in the communities they serve. We believe that our program will begin to prepare the police officers for these difficult tasks.
    Police officers are exposed to traumatic events as part of their occupation and who experience repeated exposure to traumatic on-the-job practices may suffer psychological problems such as Post Traumatic Stress Disorder (PTSD). They are also exposed to stress inherent in their jobs which is considered customary, but which exceeds stress inherent in most other professions. Police respond to every suicide and fatal car accident and arguably exposed to more death and trauma than troops of war. The effects of trauma are often ignored, resulting in high levels of suicide, divorce, and addictions. Often under appreciated, these men and women help make our communities safer every day. Unfortunately working under constant stress and pressure, many police officers suffer from the effects of trauma and some become affected with PTSD. There is very little support given to police officers.

    Objective 1: Support Trauma-Informed Resiliency (TIR) trainers to carry out TIR training activities with security actors; introduce the program to project stakeholders, in line with program targets and milestones
    Key activities & responsibilities to achieve this objective:

    Understand project targets and milestones for the program
    Organize and supervise program trainings for targeted security actors and other stakeholders
    Support the processing of the Leahy vetting documents as required by donor funding
    Understand project targets for the TIR trainers
    Convey targets in easy to understand format to the TIR trainers
    Regularly visit, coach, spot check and give feedback to each trainer regarding their training carried out and progress against targets
    Serve as Line Manager for Project Officer(s) / Project Assistant, Interns, as appropriate
    Facilitate field team performance reviews – directly conducting 360 performance reviews for Program Officer(s), Project Assistant(s) and Interns
    Participate in recruitment panel for Project Team
    Facilitate strong staff and volunteer morale, support for self-care and positive working environment in area of operation

    Objective 2: Support in the development of TIR specific training materials for security actors and the TIR certification curriculum
    Key activities & responsibilities to achieve this objective:

    Organize and supervise TIR adaptation process and the TIR certification development process for targeted security actors and other stakeholders
    Track and report on the implementation of Kumekucha models by CCs, the success of CFs, and any challenges or barriers that may arise that limit or prevent their success
    Act as a linkage and “hub” between GSN and the TIR certified trainers – as a trustworthy contact person who can manage the development and expansion of successful institutional partnerships
    Maintain active relationship with national, county and local government officials, as required

    Objective 3: Tracking and reporting on Kumekucha activities and results/impact
    Key activities & responsibilities to achieve this objective:

    Understand and train TIR trainers on the use of the ONA reporting forms and procedures
    Maintain own tracking records using the tools in the Senior Coordinator Management Binder

    schedule of own activities (monthly workplan)
    schedule of field visits
    checklist for field visits
    monthly checklist
    up to date TIR trainer contact list

    Submit monthly reports on security actor activities (summarized) to the Director of Program and Admin on time, following up on any gaps
    Respond to requests and instruction from Director of Program and Admin, and GSN office staff or management, for provision of reports, data or other information or records of network activities
    Maintain records of trainings of and any other activities undertaken for the project
    Support new project development
    Cooperate with and actively engage with M/E and other relevant GSN staff to get up to date performance feedback from their spot-checking activities

    Internal & External relationships
    Internal

    Director of Admin and Programs
    Project Officer(s)
    Project Assistant(s)
    Intern(s)
    Learning Monitoring Manager and Officer(s)
    GSN Management

    External

    TIR Trainers
    Officials from the Office of the President
    Official from the Kenyan Police Service
    Officials from the Local Administration
    Officials from the County Government

    REPORTING RESPONSIBILITIES (which reports/documentation does this rôle produce)

    Summary of TIR training debriefing reports
    Monthly reports summarizing all security actors activities
    Any other activity reports ad hoc as required, including photographs, training report overviews and program updates

    POSITION REQUIREMENTS
    QUALIFICATIONS

    Post-secondary education in development studies, international relations, Psychology, Social Work, Conflict
    Transformation/Peacestudies, or related field.
    3-5 years work experience in security sector programming, peacebuilding, and/or trauma-healing.
    2-4 years management experience in complex security environment.
    Demonstrated experience working with state authorities, negotiation and mediation.
    Demonstrated ability to work and solve problems independently and effectively in remote, highly challenging locations.
    Demonstrated ability to analyze conflict, security and political contexts.
    Excellent spoken and written English and Kiswahili

    SKILLS & EXPERIENCE
    ESSENTIAL

    Understanding of social healing and trauma-informed approaches at the an institutional level
    Excellent people and communication skills
    Respect for people and a sincere desire to help them in a healing process
    Organized, able to track own activities and those of others
    Honest, hard working and dedicated
    Interested in supporting staff self-care and wellness
    Experience in teaching and/or training

    PREFERRED
    Technical peacebuilding and/or trauma-informed skills (various areas may be relevant and useful)