Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • Branch Manager Operations Agent

    Branch Manager Operations Agent

    Position Summary
    Reporting to the Managing Director, World Courier South Africa the Branch Manager will responsible for the day to day management of the Nairobi office.
    Primary Duties and Responsibilities

    Develop and execute the Sales Strategy for Kenya in line with global/regional sales strategy, in cooperation with ZA Sales team
    Maintain and further strengthen relationships with our existing customers by gaining new business
    Develop and acquire new business with new customers
    Plans and directs Sales Force activities to maximize profit from all segments of the market
    Lead and develop the local team in Nairobi
    Budget, forecast and monitor branch figures (local P&L) including management of local debtors & creditors
    Work with multi-functional offices to guide development of solutions to customers
    Ensure operational standards as per WC’s set of KPI’s
    Ensure timely and accurate update of WC’s relevant systems such as World Star, Sales Force, Combinado, Nova, Jetstream, Dash, Cold Stream, etc.
    Ensure delivery of weekly, monthly, yearly report
    Manage and contract local suppliers and partners like trucking companies, Airlines, dry ice suppliers, etc.
    Manage a team of 2 staff (Driver & Ops Agent)
    Handling of service deviation as well as CAPA and compliant managers
    Ensure all training and compliance completed
    Monitor and document all Health and Safety training
    Responsible for  CAA compliance
    Ensure office infrastructure is maintained, especially IT
    Management of Health & Safety programme in association with QA and Ops Manager SA/H&S Regional Director in accordance with legal H&S requirements
    Adhere to local CAA requirements
    Accountable for building defects, must report to the landlord
    Responsible for all quality related matters
    Assessment of quality related activities/non-conformances on local level
    Assess and manage compliance with local regulatory and World Courier internal guidelines
    Assist with the qualification, set up and maintenance of the RFCA units
    Manage the preparation and sign off of agreements with vendors/suppliers on local level
    Manage on site preparation for internal and external audits in close cooperation with the Local Quality Coordinator
    Accompany audits and coordinate the preparation of audit response in close cooperation with the Local Quality Coordinator; follow up on pending audit observations
    Coordinate local CAPA, Change Management and Risk Management activities
    Keep office legally compliant with all local and company requirements
    Ensure that extra charges for all jobs are captured before being sent for invoicing
    Required to travel nationally and internationally
    Adherence to IS 9001 and 14001

    Candidate Requirements

    3-5 years experience within logistics, preferably in specialty and/or healthcare industry
    Grade 12
    Degree/dip in Business Admin/logistics/Sales would be an advantage
    Drivers license
    No criminal record
    Able to work over weekends if needed
    Experience with client liaison.
    Ability to learn and apply procedures and instructions.
    Ability to take on projects at the request of management.
    Good communication skills, both verbally and written.
    Good computer skills.
    Flexible attitude for working shifts and last minute coverage.
    High attention to detail.
    Ability to work as part of a team and independently.

    If you feel your experience meets this qualification and you are looking for an exciting position at a global industry leader, please apply and include an up to date copy of your CV, cover letter and desired remuneration package. The deadline for applications is 25th October 2019.

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  • Commercialisation Manager

    Commercialisation Manager

    Leadership of Commercialisation:

    Project KPIs are delivered
    The execution of launch plans is delivered with excellence
    ‘Best in class’ customer proposals and commercial toolkits are delivered
    Great customer insights are contributed to projects
    Market Commercial Teams and customers are engaged to flawlessly execute our plans and Point of purchase marketing programmes
    Marketing and Retail Execution are engaged to ensure programmes are embedded and delivered
    Support Spirits Shopper Marketing Manager to deliver the Spirits AOP
    Manage the project pipeline and activity calendar.
    Support the setting and lead ongoing tracking of KPIs
    Lead Performance conversations to affect positive change and growth
    Troubleshoot issues, support interventions when needed
    Develop mitigation plans to ensure delivery of spirits AOP

    Decision maker for:

    Commercialisation program recommendations in gate papers
    Standards of execution by project
    Development of best in class commercialisation programmes by project

    Functional Capabilities

    Customer, Shopper and Consumer insight
    Applies powerful insights to create competitive advantage
    Creates strategies that win
     Develops commercialisation strategies and plans that beat the competition
    Inspires others to deliver breakthrough content & brilliant execution
    Creates clear ways of working with other functions to generate compelling solutions
    Creates the conditions for people to succeed
     Builds alignment. Commits to outstanding teamwork
    Be authentic
    Builds and sustains trust with others through real relationships cross functionally
    Constantly deliver great performance –
    Demonstrates deep personal accountability for great performance
    Stays focused on priorities – demonstrates rigour and brilliant execution

    Qualifications

    Very commercially astute and understands key commercial drivers
    Original thinkers and dynamic.
    Innovative and result oriented.
    Competent in P&L management
    Strong consumer and customer marketing/sales capabilities
    Excellent analytical skills
    Strong communication skills
    Engaging presentation capability
    Highly skilled in fostering commitment and creating alignment across consumer and customer agenda
    Ability to work with ambiguity and at pace with multiple projects
    Sufficient gravitas to present to and influence key customers at a senior level
    Graduates with strong Sales and Marketing-3-5 years’ experience

    The gross salary is about KES.250, 000.

  • Front Desk Agent Housekeeping Supervisor

    Front Desk Agent Housekeeping Supervisor

    General Purpose
    To greet guests and allocate rooms according to laid-down procedures.
    Represent the establishment in a professional Business Manner.
    Responsibilities
    Reception/Cashiering

    To greet the customer and identify his/her specific reservation.
    To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
    To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
    To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.
    To update occupancy list, giving copies to relevant staff.
    To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
    To complete shift handover book with all necessary information to ensure smooth transitions between shifts.

    Telephones

    To answer all incoming calls politely and take messages or direct the call accordingly

    Guest Relations

    To assist all in-house guests with locating hotel facilities
    To answer any questions that the guests may have
    To deal with all guests complaints quickly, politely and promptly

    Meeting rooms

    To ensure a prompt, courteous response and follow up to all enquiries.
    To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.
    To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.
    To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.
    To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.
    To ensure that the accounts department receives accurate information to enable it to correctly bill the client.
    To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.
    To give feedback on guest letters and comments.
    To assist all guests with use of office machines and equipment as required.
    To ensure that all services utilized are correctly billed in the system
    Perform other tasks as necessary in order to achieve the operational and financial goals of the organization

    Qualifications

    Diploma in Front Office Management or other related field preferred
    3 to 5 years in a Front Office of a medium to busy Hotel.
    Proficiency of Micros Fidelio, Sun Systems, PMS, Microsoft Office Excel, Word and Outlook.

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  • Customer Care Lead Chief Customer Experience Officer

    Customer Care Lead Chief Customer Experience Officer

    Job Description
    Our Client in the Gaming Industry seeks to hire a Customer Care Lead. The Customer Care Lead will be responsible for organizing team coverage to ensure all shifts are adequately covered and staff resource is efficient. Carrying out a thorough and ongoing call-monitoring program designed to ensure high levels of service are maintained at all times. Provide feedback to the team to keep them engaged and motivated.
     Responsibilities

    Ensure the customer service team meet and exceed customers’ needs.
    Generate new initiatives and constantly challenge the team to improve customer service.
    Provide excellent customer support for escalated issues by email/call/chat/SMS etc, always striving to resolve the issue and not escalate further.
    Contributing to and ensuring compliance of Team KPI’s.
    Organize team coverage to ensure all shifts are adequately covered and staff resource is efficient.
    Carry out a thorough and ongoing call-monitoring program designed to ensure high levels of service are maintained at all times. Provide feedback to the team to keep them engaged and motivated.
    Respond to clients throughout each shift; ensure our players receive the fastest possible and accurate response (live chat / telephone / e-mail).
    Prioritize cases according to internal procedures – be aware of competitor’s delivery in these areas for comparison and bench marking.
    Develop internal systems to provide electronic tools to help improve team performance.
    Initiate, deliver and maintain the C/S vision and goals that are clearly communicated and agreed with the C/S team and the product owners.
    Be proactive in anticipating peaks and troughs in work flow, promotions and key events; ensure feedback given to the business owners accordingly for their review.
    Manage staff schedule, attendance, punctuality and performance. Influence positivity, attitude and work ethos, to ensure a conducive working team environment for all staff.
    Creation and management of monthly team quota, ensuring staffing levels are optimally maintained at all times.
    Assist with the recruitment of new starters (CV vetting, interviewing). Organize and conduct training for new staff.
    Carry out regular one to ones, mid-year and annual reviews.
    Assist management with the collation of data around department activity for daily, weekly and monthly reporting purposes.

    Qualifications

    Bachelors’ degree in a relevant field (Marketing / Communications etc.)
    At least 3-5 years managerial experience in a fast paced dynamic environment.
    Experience in coaching, training and motivating a team.
    Ability to lead a team by example demonstrating our clients’ values as a foundation for the working day.
    Ability to change and adapt working practices to suit the needs of an evolving company.
    Able to manage performance objectively, consistently and within time scales.
    Ability to work under pressure.
    Strong organizational skills.
    Competent and capable of making operational decisions.
    A flexible approach to working hours.

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  • Research Capacity Strengthening Project Manager Business Development Officer

    Research Capacity Strengthening Project Manager Business Development Officer

    APHRC seeks to recruit a Project Manager to coordinate APHRC Hub activities.
    The Project Manager will assist the RCS Director in coordination of RCS activities of HRP Alliance partners within the region and ensure that the project work plan is implemented efficiently and effectively, in order to meet agreed targets and deliver value for money. S/he will assist in the preparation, review and periodic revision of detailed work plans and lead in the implementation of the work plans. S/he will monitor and ensure all Key Performance Indicators (KPIs) are achieved. S/he will also assist in the management of stakeholder relations and engagement. S/he will also work closely with the Training Coordinator to identify training needs, develop curriculum and coordinate the delivery of training workshops.
    Key Responsibilities:

    Ensure that all capacity building program deliverables are met according to expected standards and in a timely manner;
    Coordinate external stakeholder engagements and research training workshops;
    Assess external research training priorities based on needs and resources;
    Maintain proper records and liaise with requisite staff to develop promotional materials;
    Review training curriculum and organize training of facilitators;
    Coordinate capacity sharing efforts to convert research findings into accessible policy engagement tools, training modules, webinars and practice guidelines;
    Develop and oversee a framework for measuring impact and outputs;
    Work closely with WHO- HRP Alliance partners both at regional level and in Geneva to coordinate on shared tasks and deliverables;
    Prepare project reports; and
    Represent the Center in national forums including relevant technical working groups and expert committees.

    Qualifications and Experience:

    MPH MSc/ / MA in a relevant field with 3-5 years’ relevant experience or BS/BA in a relevant field with at least 5-7 years’ experience working in the private sector or NGO;
    Demonstrable experience managing donor grants or funds;
    Strong experience with research, data collection and management, analysis and report preparation;
    Experience in evidence synthesis and knowledge translation;
    Excellent communication skills both oral and written, and demonstrated expertise in report writing, preparation of communication materials and oral presentation;
    Experience in scientific writing including development and successful submission of abstracts, their presentation and knowledge management;
    Ability to work under pressure to meet strict deadlines;
    Considerable experience in in collaborative work with partners at multiple levels including working with international organizations;
    Excellent planning and organizational skills;
    Proficiency in French will be an advantage.

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  • Sales Coordinator Territory Sales Manager

    Sales Coordinator Territory Sales Manager

    Mwananchi Communications Limited, a subsidiary of Nation Media Group and publishers of leading Tanzania newspapers, Mwananchi, Mwanaspoti, The Citizen and various online products is looking for motivated and highly experienced individuals to fill the position of Sales Coordinator, Mwanaspoti Kenya.
    The Job holder will support the NMG- Kenya sales team in developing, coordinating, monitoring and evaluating sales and marketing strategies aimed at increasing market share and sales revenue for Mwanaspoti Kenya newspaper.
     Responsibilities

    Identify and execute the identified sales opportunities in the market in order to achieve the sales budget;
    Respond and pre-screen potential new clients/partners as well as assist end-users seeking partnerships across the country;
    Maintain Customer Accounts timely and accurately with the most current information;
    Nurtures business relationships with business partners;
    Assists in the identification of strategic business partners that are in line with Mwanaspoti brand;
    Grows long-term relationships with clients and capitalises on equity and partnership opportunities;
    Ability to seek and develop new business and maximize all possible opportunities to increase sales.
    Accurately forecasts revenue, profitability and sets expectations upward regarding revenue and profitability projections.

    Qualifications

    BSc/BA in Business Administration or relevant field; certification in sales or marketing will be an asset;
    Experience in using MS office tools with excellent verbal and written communication skills
    Team player with high level dedication and integrity;
    3 to 5 years working experience as sales coordinator or administrative positions with an aptitude in problem solving;
    Self-motivated, agile, flexible person with skills and knowledge of customer care services.

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  • ICT Manager Head of Quality Services

    ICT Manager Head of Quality Services

    Reporting to the Managing Director, the ICT Manager is expected to provide strategic leadership in ICT to enhance service delivery and organisational efficiency.
    Key responsibilities:

    Formulate IT strategies and business plans aligned to MEDS Strategy
    Proactively review IT strategies, plans and technologies in response to the operating digital environment and business challenges
    Formulate and/or drive innovative IT initiatives, change and process improvement
    Provide overall IT governance for the organization
    Oversee maintenance of IT systems, services and infrastructure ¡n a manner that facilitates seamless business operations and service delivery
    Manage and provide oversight for the implementation of IT security strategy and disaster recover plan that minimizes risk of data loss and breach of privacy

    Candidate Profile:

    At least 5 years work experience of which 3 is in management roles and 2 ¡n Systems Administration
    Holder of Bachelor’s Degree in Computer Science. Masters degree in Business related field, Communication and Networking, knowledge in ERP and System’s programming is an added advantage.
    Strong written communication and interpersonal skills

    Additional Requirements:

    Application with a detailed CV stating current position, current salary, email address and telephone contacts
    Names and contacts of three (3) Referees, (one of whom must be a professional who has supervised you at some point and one, a Senior Religious Leader)
    Copy of Certificate from Credit Reference Bureau
    Copy of National Identity Card
    Copy of Registration Certificate from Pharmacy and Poisons Board (Head of Quality Services position)
    Current Copy of Certificate of Good Conduct
    Clearance Certificate from Higher Education Loans Board (HELB)

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  • DHIS2 Officer DHIS2 Specialist

    DHIS2 Officer DHIS2 Specialist

    Join us!
    PSI seeks dynamic candidates with an interest in routine health data monitoring systems and data visualization for the position of DHIS2 Officer. The successful candidate will work closely with teams from two different global departments to provide technical support relating to DHIS2, PSI’s global information management system. The main focus will be supporting basic configuration of program monitoring systems in DHIS2, basic troubleshooting, analytics and dashboard development, as well as capacity building of Country System Admins across the PSI’s country offices.Sounds interesting? Read on!
    Your contribution

    Provide DHIS2 basic system administration and configuration support
    Configuration of simple program monitoring systems in DHIS2 meeting organizational standards, in both desktop and mobile DHIS2 (Data sets, Event and Tracker Programs, management of Users, User groups, Org Units and Org Units Groups, etc)
    Provide troubleshooting and technical assistance to Country System Admins
    Create and maintain data validation rules and other data quality checks to improve data quality
    Provide technical assistance in DHIS2 analytics and dashboard development
    Develop DHIS2 visualizations and dashboards tailored to data-users’ needs
    Provide technical assistance to strengthen use of DHIS2 visualizations and dashboards to support evidence-based decision-making through the DHIS2 Interpretations app and Data-to-Action approaches
    Provide capacity building support in DHIS2
    Increase the capacity of Country System Admins and other project staff to effectively interpret and manipulate DHIS2 dashboards and visualizations
    Troubleshoot basic DHIS2 configuration and maintenance through PSI’s DHIS2 Helpdesk

    What are we looking for?
    The basics

    Degree in Computer Science, Information Technology, Informatics, or a related field
    3-5 years of experience in managing databases systems
    Proven experience working with DHIS2 on system use and basic configuration
    Excellent cross-cultural, interpersonal, written, and oral communications skills
    Excellent organizational and multitasking capabilities

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  • Customs Clearance / Bond Control Agent Software Sales Executive Frontend Web Developer

    Customs Clearance / Bond Control Agent Software Sales Executive Frontend Web Developer

    Job Summary
    Our Client is a Japanese company handling a power project in Naivasha. They seek to hire a customs clearing agent to be based in Nairobi and handle the clearance of goods for the project.

    Minimum Qualification: Diploma
    Experience Level: Mid level
    Experience Length: 3 years

    Job Description

    Contract Type: Valid till March 2020
    Job Roles and Responsibilities

    Review and identify the customs documentation requirements
    Review and process the different type of customs forms required for re-export and stamping procedures.
    Ensure that all documents called for by authorities are submitted promptly to ensure speedy clearance of goods and orders are correctly recorded in the customs and company’s systems
    Ensure that all cleared goods are also cleared from the company’s system and are properly recorded for future reference.
    Verifying that orders are accurately filled by comparing items and quantities of goods gathered for delivery against documents
    Calculating and processing duties and taxes to be paid and may be required to sign documents under a Power of Attorney on behalf of clients. Arrange for payment of taxes and duties.
    Post bonds for the products being imported or assist clients in obtaining bonds and also prepare the necessary import documentation such as certificates of origin and cargo control documents.
    Review and match issue documents to material to ensure correct item is being delivered to the customer.
    Liaise with officials in various agencies to ensure goods are cleared through customs or quarantine
    Arrange for transportation, warehousing or product distribution of imported or exported goods and liaise with Freight Forwarders.
    Advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters.
    Handle good working relationship with customs authorities and other stakeholders in the industry.
    Provide regular and accurate reports to the Clearance Supervisor on all cleared cargo and status of outstanding goods for clearance.

    Key Skills and Qualifications

    3-5 years relevant work Experience.
    Must hold a diploma or Bachelor’s degree in Logistics or related course.
    Certificate in Computer studies or relevant with high proficiency in Microsoft office
    Must be conversant with the KRA clearance procedures
    Knowledge of documentation requirements
    Must have the ability to able to clear along borders.
    An overall professional and positive attitude
    Punctuality is must and flexible working hours
    Good interpersonal relations, communication skills and possess a high degree of integrity, honesty and confidentiality.
    Must have knowledge of government procedures relating to imports & exports as well as knowledge of customs laws pertaining to Kenya as well as the International Community.

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