Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • Head of SME Insurance

    Head of SME Insurance

    PURPOSE OF THE ROLE:
    This role manages the establishment, implementation and evaluation of production and profitability goals. This position has direct accountability for the business results of the profitability, penetration and/or volume within a specific account, segment, geographic area, product or line of business.
    PRINCIPLE DUTIES AND RESPONSIBILITIES:

    Ensure that production growth targets are achieved and provide leadership to take remedial action to address shortfalls
    Take accountability for Profit Centre P&L
    Develop and sign off new and retention business budgets with Business Development Manager and Branch Manager
    Business Operations
    Establish / execute strategic business plans to achieve profitable growth in line with Profit Centre & country targets
    Prepare, manage and execute production and expense budgets in line with Profit Centre & country targets.
    Manage estimate and reporting processes and prepare ad hoc financial and management reports
    Portfolio Management
    Ensure adherence with all underwriting guidelines and bulletins
    Manage the portfolio in profitable and sustainable growth, closely following claims activity trends
    Ensure adherence with all reporting requirements
     Deal with escalations Business Development and Retention
    Keep abreast of market changes and trends. Provide strategic direction for new business / new product development
    Seek opportunities to improve synergies and lead cross-sell initiatives with other profit centers
    Provide leadership for pipeline development and management
    Develop and maintain strong personal and professional relationships with clients and support GM’s to build strategic relationships
    Expense control
    Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity through streamlining of processes

    Audit and Compliance

    Ensure adherence to audit requirements
    Ensure adherence to regulatory and compliance requirements
    Performance Management
    Set objectives for direct reports, provide input for objectives of matrix reports and ensure that staff objectives / KPI’s are aligned to achievement of business goals
    Ensure that appropriate training and development is provided to meet regulatory requirements, build technical skill for delegation of underwriting authority and encouragement of personal growth

    Talent Management

    Work with HR to ensure that staff development plans are in place with feedback and follow-up

    QUALIFICATIONS:

    Graduate level degree in Insurance; Business, economics, or marketing
    Professional Insurance qualification aligned to market/ regulatory requirements (ACII/CII)
    Computer literate and proficient in the use of relevant software
    Ability to work in a matrix organization and liaise with multiple departments

    SKILLS

    Excellent Verbal & Written Communication Skills
    Team Building Skills
    Strong Entrepreneurial Skills
    Presentation Skills
    Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
    Strong interpersonal skills
    People Management skills

    EXPERIENCE:

    5-10 years short term insurance underwriting experience, including at least 2 years in line of business
    3-5 years people Management Leadership

    COMPETENCIES
    Technical

    Risk Analysis and Pricing
    Distribution Management
    Products Knowledge
    Policies & Regulations
    Portfolio Management

    Leadership

    Dealing with ambiguity
    Customer Focus
    Negotiating
    Drive for results
    Building effective teams and develop Talent
    Presentation Skills
    Innovation Management
    Business Acumen
    Problem Solving
    Change Management

    It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
    At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

  • Sales Manager Central Africa

    Sales Manager Central Africa

    Job Overview

    Sales Managers will prospect, set appointments and calls on existing and potential clients from the hotel industry within a territory to sell company products. The person in this position will conduct client needs analyses, demonstrate TravelClick capabilities, make initial recommendations, suggest complementary products and obtain commitment to purchase recommended products. In addition, the person in this position will follow company policies as it relates to the completions of contracts and paperwork to submit orders. They provide management with weekly sales reports summarizing actual sales, prospect updates and general sales activity in salesforce.com. Utilizing an in-depth knowledge of presentation software and the travel industry, the person in this position is responsible for the creating and delivery of client presentations using a laptop and dial up network connections. Sales managers are instrumental in obtaining and providing the organization with information on specific clients within their territory using interviewing methods, the Internet, word of mouth and general research activities.

    Functional Description

    To put into place effective strategies throughout the year for the sales region in order to achieve the monthly and total year budget
    Prospects, plans and calls on existing and potential clients within an assigned territory to maximize sales opportunities
    Research areas within the hospitality industry that impact sales for assigned region
    Accountable for individual sales goals associated with assigned territory
    Completes required contracts and paperwork for order submission following established company policies
    To take responsibility for an allocated portfolio of accounts, undertaking complete account management responsibilities for maintaining, servicing and developing the account.
    Creates and customizes client presentations using available templates and presentation tools
    Completes and submits sales reports on a timely basis following established division guidelines
    To ensure Salesforce is kept up to date with all client records, including contracts, client potential, past activity and future action required
    To ensure all client files and records are kept up to date, including contracts, and ensure that the appropriate rates
    To complete the Weekly sales report, within the allocated time frame
    To undertake regular market and competitor analysis, paying particular attention to product standard and pricing policy
    To be fully aware of market conditions and general industry information that may affect TravelClick’s business
    To act as liaison between clients and departments as requested, to assist in problem solving and promoting customer satisfaction where appropriate.
    To undertake special projects on an ad hoc basis which contribute to the overall success of TravelClick

    What We Are Looking For

    Bachelor’s degree or equivalent experience

    Between of 3-5 years of previous sales experience in the hospitality or travel industry
    Extensive comprehension of our products specially Internet Marketing services. Familiar with Social Media and Mobile technology. Software as a Service technology. Stay abreast of new and changing product offerings
    Familiarity with Property Management systems/CRS/GDS/Revenue Management.
    Must be familiar with PC applications such as MS-Excel and MS-Word or MS-Power Point.
    Experience using Salesforce.com
    Maintain a consistently high level of desire and self-motivation in business development, and

    effectively engage prospect to achieve interest in TC products and services, and to set clear “next step” objectives

    Act as an enthusiastic advocate of TravelClick and its products

    Languages Required For The Position

    Must be fluent in English and Bantu Swahili.

    EEO Statement

    “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”

    Note to Applicants

    IMPORTANT : We contact all applicants via email throughout the hiring process. It is recommended that you add iCIMS (@agents.icims.com) to your Approved/Safe Sender list to ensure that our emails are properly delivered to your inbox and not marked as spam. Please click here for instructions on whitelisting iCIMS.

  • Procurement Business Manager – Commercial

    Procurement Business Manager – Commercial

    British American Tobacco has an exciting opportunity for an experienced Procurement Business Manager – Commercial to join our team in Nairobi on a fixed term contract (between 6 to 12 months).
    Our new colleague will:

    Act as the interface with local budget holders at end market level ensuring the delivery of both their service requirements and those of procurement.
    Undertake sourcing activities for a number of categories that are managed at end market level (i.e. not globally or geographically managed).
    Manages the relationship with stakeholders of procurement to ensure their procurement needs are fulfilled and balanced with the needs of the business.

    Principal Accountabilities:
    Business:

    To manage the customer relationship and all aspects of procurement related customer service for Commercial and Oral Tobacco.
    To understand customer/business unit requirements including their business goals, targets, initiatives, directions and supplier performance requirements for their appointed end market.
    To manage the local customer relationship for those categories being managed at end market level, shaping demand and compliance where appropriate.
    To deliver end market contracts in conjunction with Legal
    To ensure all contracts are agreed with the relevant business owner.
    To collate all relevant end market business unit procurement requirements, providing the necessary information to ensure robust planning, budget and target setting.

    Leadership:

    To own the relationship between procurement and its Commercial & Oral Tobacco customers at end market level.
    To challenge demand and requirements and manage customer expectations to ensure compliance and drive continuous improvement.
    To communicate appropriate supply chain and procurement messages regarding strategies, process and policies to customers, to ensure compliance and engender a common understanding of each others goals and targets.
    Responsible for approving supplier selection for categories managed at an end market level.

    Management:

    Responsible for implementing global and geographic category strategies and sourcing plans at end market level.
    To ensure the business is compliant with procurement policy and actively manage any compliance issues.
    To use a consistent approach using the agreed global policies, standards and platforms in all day to day tasks. This may include developing internal SLA’s and monitoring against this performance.
    To mitigate BAT’s exposure to service delivery and commercial risk through the delivery of robust end-market contracts and the management of the business relationship.
    To identify the correct route for the resolution of contractual performance issues and manages their resolution.

    Relationship:

    To build strong multi-level business relationships with Commercial Functions & Oral Tobacco customers. To know who their key customer stakeholders are, and to ensure an appropriate plan and approach is in place for each area/function.
    To manage any conflicting requirements between customer and procurement at end market level escalating any issues as appropriate.

    Innovation:

    To determine the scope, scale and impact of any new products or services required by the customer. To communicate these requirements to the relevant Category Manager where appropriate or to amend end market strategies and contracts as required to meet the customer needs.
    To communicate to the customer any new and innovative developments highlighted through Procurement stakeholders and relay any feedback on the use or development of these new products or services back to procurement for further action.

    Knowledge, Skills and Experience:

    Bachelor’s degree in Procurement or equivalent in a relevant business discipline
    Fluency in English
    3-5 years of experience in sourcing and/or account management
    Good influencing and facilitation skills to act as the interface between end market stakeholders and procurement balancing the optimum delivery of customer requirements with the need to adhere to a global approach
    Understanding of financial evaluation and interpretation of supplier’s records and their key cost and business drivers.
    Experience in managing projects, especially to execute category and sourcing strategies at end market level.
    Knowledge of the procurement processes, platforms and policies

  • Billing Manager

    Billing Manager

    Airtel Kenya Networks seeks to recruit a Billing Manager reporting to the Head of Revenue Assurance to perform and manage all internal controls for Billing Assurance in order ensure mitigation of revenue leakages, revenue exposure, fraud, errors and omissions. The role holder will assist the business iInstitutionalize best in class RA processes in line with Group RAFM Governance Guidelines to achieve high levels of compliance, cash benefits by stopping revenue leakages and identifying missed revenue opportunities.The role reports to the Head of Revenue Assurance.
    Key responsibilities of the role include and are not limited to;

    Maintain high levels of compliance above 95% for Billing Assurance controls
    Implement, review, modify and manage Billing Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
    All postpaid and prepaid subscribers billing is done per the commercial offer and all adjustments are justified.
    Ensure all invoices and revenues from VAS providers are monitored in precise detail
    Manage relationships by ensuring issues are closed
    Identify revenue opportunities, review service paths and contribute to cover emerging risks to minimize existing leakages.
    Ensure first time right implementation of new nodes – architecture, perform risk analyses, user acceptance tests for billing nodes.
    Develop knowledge base for Revenue Assurance, provide functional training while evaluating new technologies to realign billing processes and controls for continuous revenue assurance    

    Qualifications:

    University degree in business field or related field
    Experience of 3 to 5 years in telco business
    Proficient in querying a large amount of data using SQL queries
    In-depth knowledge of GSM Networks, IN and IT Billing & Provisioning Systems
    Good understanding of data models and various IT platforms/solutions

    Desired Competencies and behaviour

    Strong analytical, technical and reporting skills
    Should be able to work and deliver under pressure and squeezed timelines
    Take ownership for the work assigned and have good follow through skills
    Ability to consistently deliver accurate results on-time and hold others accountable
    Ability to successfully engage in multiple initiatives and manage multiple priorities
    Ability to work effectively in a team environment as well as individually
    Quick learner to develop strong product knowledge and entire product lifecycle
    Build strong relationships in a matrix environment to help negotiate priorities and to resolve conflicts among project stakeholders
    Should be able to do risk analysis and document the business requirements and formulate the business processes
    Project management and planning skills
    Should be able to re-define priorities and take deviations in order to support business exigencies

  • Sales Manager Customer Success Travel Advisor New Business Development Manager Equipment Operator.Cargo Terminal Operations Manager.Ground Operations Finance Chief Instructor.Technical Training

    Sales Manager Customer Success Travel Advisor New Business Development Manager Equipment Operator.Cargo Terminal Operations Manager.Ground Operations Finance Chief Instructor.Technical Training

    Description
    The ideal candidate will be tasked with delivering regional sales targets through high sales performance and effective sales promotion while implementing central commercial policies and guidelines locally.
    Specific accountabilities include:
    Overall Sales Effectiveness

    Implement Sales Strategy supporting Direct channel first (including online)
    Increase market share and growth of share of wallet of existing customer base.
    Ensure implementation of average fare as defined in budget while guaranteeing that the total revenue is always above production growth.
    Assist sales staff in focusing on forward looking activities with which they can influence results and in discerning the best opportunities to spend time on.
    Plan daily short and sharp stand ups to agree behavioural goals and key actions and implement the quick wins identified in line with the agreed timelines.
    Build a strong team, overcoming objections from staff, helping to engage existing customers and prospects and to tailor the sales process to best serve the market needs; reflect regularly with the team how to become more effective and adjust accordingly.
    Develop the market specific sales and operational strategy and detailed plan for execution, based on data.
    Think quickly and with clear objectives in mind, making adjustments daily to overcome buyer objections effectively, to ensure a differentiating customer experience and cost-effective management of the country/region with an entrepreneurial spirit.
    Ensure operational consistency with commercial strategy and KQ regulatory rules.

    Cost Efficiency, Productivity & Profitability

    Ensure central support develops strongly the tool boxes and analytics needed whilst local availability of respective activities. 
    Ensure accuracy of country sales forecasts.
    Increase online and direct channel bookings to leverage on costs and available digital tool

    People Effectiveness and Collaboration

    Seamless transformation into the new sales & role model
    Accountability for daily behaviour and resolution within 2 days
    Number of innovative solutions proposed and implemented.
    Identify key skills gap and training and mentoring requirements for local teams and develop plan to support.
    Put measures in place for monitoring and mentoring while paying attention to behavioural excellence and continuous improvement of staff.

    Reliable Reporting

    Real time reporting to assist in improving revenue generation
    Monitor and report on competitors’ activities and advise on necessary operational and sales adjustments.
    Monitor and interpret statistics and where necessary adapt strategies accordingly.
    Keep other departments abreast of developments/activities within the country

    Customer Experience Management/Relationship Management

    Lobbying with local authorities and creative cooperation strategy and keeping relations with key partners and customers b2b, b2c.
    Increase number of customer engagements – B2B & B2C (frequent flyers & new travellers) through offering excellent customer experience.
    Deliver on customer Satisfaction measurement – NPS (B2B; B2C) as per defined by the organization.
    Work together with clients, ideally daily, through the sales cycle and beyond

    Qualifications

    Bachelor’s degree (preferably in business administration, economics or similar)
    3 to 5 years sales experience preferably in the travel industry (2-3 years of experience in managing teams)

    Desired Competencies

    Strong leadership qualities with a sales background.
    Demonstrated experience in manging a sales team and growing revenue year on year, ideally from a travel/service background.
    Strong commercial business acumen/entrepreneurship and a service mindset.
    Tech-savvy and can demonstrate a clear understanding and articulation of formal sales processes.
    A true leader who can take responsibility for establishing a positive, supportive, innovative and inclusive team culture and setting high standards for ethical conduct in all aspects of the business.
    Highly analytical with ability to coach and developing others.
    Ability to build a successful team and motivate the team to deliver on set targets.
    Demonstrate initiative and proactiveness.

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  • Administrative Assistant

    Administrative Assistant

    Job Details

    Handling all phone inquiries within capacity
    Managing the reception area
    Arrange “callbacks” to protect bosses time especially when he is busy and route calls elsewhere as needed.
    Screen visitors to control interruptions
    Provide back-up data as needed to direct visitors to the relevant staff member after inquiry on what is needed
    Arrange meeting facilities and act as recording secretary, prepare action minutes
    Relieving the management of administrative detail in all projects
    Take initiative on requests and inquiries of administrative nature
    Clearly label and file product documents
    Check deadlines on incoming requests such as product purchases and redemptions
    Receiving all incoming mail and documents and forwarding to relevant departments and owners
    Handle and dispatch all international outgoing mail (Aramex & DHL)
    Receive and promptly place lunch orders with relevant restaurants. Ensuring up to date records and receipts of all foods ordered
    Ensure cuttings of audited and unaudited financials are submitted to Operations Department  

    Admirable Qualities

    Effective communicator
    Professional
    Exceptional interpersonal skills
    Good listening Skills.
    Multitasking capabilities
    Organizational abilities
    Technical prowess 
    3-5 years of experience in a high preasure environment
    Positive Attitude
    Organizational Ability
    Consistent Dependability

  • Area Sales Manager ( Nyanza & Coast)

    Area Sales Manager ( Nyanza & Coast)

    Main Job Purpose
    Lead the Field Sales Force in achieving the sales objectives for the sales area as set in the Customer Marketing Plans and Customer Business Plans. Co-develop Field Sales Force Strategy together with National Sales Manager. Lead and plan sales resources in sales area. Lead sales force projects.
    Job Summary

    Assessment of infrastructure requirement right size, business potential, capital and infrastructure requirement.
    Manage Regional KDs profitability and ROI
    Selection of distributors – assessment of capability, skill/experience, attitude etc.
    Setting up KD’s in the country. Including the commercial processes
    Preparing the infrastructure blue –print for a distributor
    Outlet mapping, channel segmentation, beat planning
    Establishing KD operations: sales planning, fixing and monitoring of sales targets and key performance metrics and channel plans
    Setting up the Field Management infrastructure – outlet selection by channels, channel management plans
    Putting in place the Field Mgt organization – (1) recruitment (2) training and capability building (3) key metrics for measurement
    Understanding the Brand POP Vision by channels and develop channel/outlet-based implementation plans.
    Understanding the Channel Plans and develop implementation plans.
    Implementation of Pop Vision and Channel plans – develop key metrics to monitor implementation and final desired output
    Performance review – against action standards. Network and take actions where inputs are required from the DSR’s wrt width and depth of availability, assortment and shelving
    Understanding competitive context and activity and give market feed-back to the CCD group.

    Key Requirements

    3 to 5 years relevant field sales force experience and proven track record of achieving sales targets.
    Must demonstrate ability to lead and motivate the teams.
    Good planning and organizational skills.
    Four years Brand Building experience is an advantage. Key Distributor management is essential
    Three years of Trade Category Management is an advantage.

  • Relationship Manager – Enterprise Banking Manager – Asset Based Finance

    Relationship Manager – Enterprise Banking Manager – Asset Based Finance

    JOB PURPOSE
    The candidate will be responsible for on boarding, managing existing and new SME clients, increasing uptake and usage of the Bank products, services and resources in order to maximize the value of the business relationships while ensuring profitability for the Bank and the Client.
    KEY RESPONSIBILITIES AND ACTIVITIES
    Strategy & Policy Implementation

    Ensures achievement of targets and other goals outlined in the units Key Result Indicators.
    Support the implementation of the Bank’s lending policy and procedures.
    Loan origination for new and existing credit facilities within the limits and criteria stipulated by the Bank’s policy and guidelines.

    Business Development and Relationship Management

    Provide advice on promoting, selling and structuring a wide and diverse range of financial solutions customized to best meet the financial needs of SME customers.
    Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank.
    Mine and analyse customer data to identify and plan for expansion and/or additional business opportunities.
    Perform a proactive liaison role between customers and back office service operations and credit functions.
    Interact frequently and closely with clients to analyse needs, assist clients to better understand their financial requirements and tailor creative solutions to meet individual customer segment needs.
    Accurately and efficiently process customer mandates/documentation requirements for financial facilities.
    Work closely with Credit Analysts and Credit Risk to initiate business deal proposals for new facilities, or facility modifications that require the assessment of credit or other risks, and motivate the deal with insightful information regarding business strengths and vulnerabilities.
    Facilitate renewal of revolving lines of credit in a timely manner as guided by the Bank’s policies and procedures.

    Monitoring and evaluation

    Monitor referrals daily to ensure that client facilities are managed within the parameters set by Credit Risk and exercise discretion regarding account conduct based on a close knowledge and understanding of client activities.
    Proactively identify potential problem accounts and formulate appropriate risk mitigants.
    Monitor and ensure compliance of facility covenants to ensure performance and profitability.
    Provide regular call reports for all facilities to enhance Monitoring & Evaluation.
    Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.

    Risk and Compliance

    Ensure compliance with both internal and external regulatory requirements.
    Work closely with risk and compliance units to ensure effective controls to mitigate against inherent operational and business risks.
    Ensure implementation and compliance with operational policies and procedures, AML/CFT Policy.

    KNOWLEDGE, SKILLS & EXPERIENCE

    Master’s degree would be an added advantage
    University degree with minimum of Second-Class Honors, Upper Division
    KCSE B- with Maths – C+ and English – C+
    Diploma in Banking – CKIB/AKIB/ACIB
    Diploma in Sales & Marketing would be an added advantage
    At least 5 years Banking experience in a Managerial Position
    At least 3 Years in Relationship Management within the banking industry
    Proven experience as a Client Relationship Manager
    Problem-solving attitude
    Excellent communication skills
    Aptitude for fostering positive relationships
    Teamwork and leadership skills
    Customer-oriented mindset

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