Job Experience: Experience of 3 – 5 years

Sales and Marketing Manager

Requirements and Skills.

A bachelor’s degree in business, marketing, mathematics, business administration or related field (Master’s degree may be preferred).
3-5 years’ experience in marketing or sales. (Experience in selling HMIS may be advantageous).
Demonstrated experience in B2B sales.
Prior experience in the insurance industry will be an added advantage.
Proven experience in sales and marketing roles, with a track record of achieving targets.
Strong leadership and team management skills.

Key Responsibilities

Develop and implement sales and marketing strategies to achieve revenue and growth targets.
Manage and lead the sales team, including setting sales targets and performance metrics.
Oversee the development and execution of marketing campaigns, both online and offline.
Build and maintain strong relationships with key customers, clients, and partners.
Analyze sales and marketing data to track performance and make data-driven decisions.
Stay up to date with the organization’s products or services and industry trends.
Develop and manage budgets for sales and marketing activities.
Ensure cost-effective allocation of resources.

Interested candidates are requested to forward their updated CVs to: recruitment@medbookafrica.comDeadline: 17th October 2023

Apply via :

recruitment@medbookafrica.com

November 2, 2024
Platform Associate- Africa

Essential Responsibilities
The Platform Associate will work directly with companies in our portfolio to help them scale by providing post-investment support services. You will collaborate with diverse teams across emerging markets, and your hands-on approach to solving recurring challenges will help companies build permanent capabilities to drive meaningful impact and scale. You will work directly with CEOs and the leadership team of early-stage startups, technical advisors, and partners from top global companies to solve the ventures’ toughest scaling challenges.
In this role, you will work directly with the Head of Platform, the MCV Platform team, external consultants, domain experts, the MCV investment team, and portfolio company founders & teams. This is a great role for anyone looking to work closely with early-stage startups, understand multiple emerging markets and sectors, and have exposure to the full investment lifecycle.
Specifically, you will:
Design, structure, and complete post-investment engagements around our core offerings. The Platform Associate will directly run engagements on:

Product: running product sprints with portfolio companies to test & improve their product offerings
Customer Insights: supporting companies in better understanding target users with a focus on vulnerable people and communities in emerging markets
Strategy and Growth: supporting companies in designing and implementing their strategy and growth plans

Work with other Platform team members to manage, coordinate, and monitor Platform services including onboarding, engagements, and overall requests

Onboard new portfolio companies
Prepare relevant materials for engagements
Manage external consultants (e.g. finance experts) to deliver Platform engagements
Work closely with the Investment and Platform teams to design a post-investment support plan

Contribute to the development of offerings for MCV Platform

Develop and test new post-investment support offerings, with a particular focus on product, growth, marketing, and customer insights
Undertake iterative processes to gather feedback and build valuable MVPs of these offerings
Bring together stakeholders (including consultants, MC field offices, advisors and MCV team members) to generate value to our portfolio
Find the best service providers for the portfolio
Onboard new consultants to the roster where needed to provide expertise

Test and integrate improvements to the MCV Venture Platform operating model:

Propose strategies to increase efficiency in Venture Platform’s operating model (e.g what tasks can be automated, how to store and access key information, how do we scale while maintaining quality offerings)
Build and manage tools that will improve Platform’s operations
Continually iterate on internal processes to provide better quality support to companies in our portfolio, working closely with other MCV functions
Track interactions and post-investment engagements, drawing out learnings on a regular basis.

Generate insights and curate knowledge from Platform’s work with companies

Carry out regular reviews of insights from Platform, consolidating and organizing resources that could be useful for portfolio companies.
Research and build relationships with peers at other venture capital firms to identify best practices to deliver value to portfolio
Develop key writing pieces to share our learnings and key findings with public audiences of peers, funders, and donors
Contribute with key information and results to donor reporting

Supervisory Responsibility
This role may include the direct and indirect management of external consultants.
Accountability
Reports Directly To: Head of Platform
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Skills

3-5+ years experience in the Sub-Saharan Africa tech and startup ecosystems. Working at a startup or closely with a startup team (i.e. accelerators, incubators, service providers).
Hands-on operational experience with a proven track record of independent work helping a company advance, ideally with particular expertise in product development, business growth, people, and/or operational management.
We’re open to all types of educational backgrounds. We believe the strength of our team comes from having a diverse and inclusive workplace.
Excellent communication and interpersonal skills
English fluency required, French and/or Spanish is a plus

Apply via :

jobs.jobvite.com

November 2, 2024
Senior Development Associate Accounting Associate, Finance Senior Associate, Corporate Partnerships People First Community Coordinator Global Lead, Learning Experiences

Position Summary

Teach For All is seeking a proactive and organized professional for the position of Senior Development Associate, Africa. This individual will provide operations and behind-the-scenes support to our external efforts in the Africa region. They will play a central support role in this external work, which consists of building stakeholders’ understanding of and support for Teach For All’s approach across the region, securing the funding necessary for Teach For All’s operations and support of partner organizations in the region and supporting our efforts to engage social entrepreneurs through the pre-partnership process. This is a unique opportunity to be part of an exciting global network to expand educational opportunities for all children.
A successful candidate for this position will manage internal tracking systems and operations, conduct research on donors, draft correspondence to donors and other influential stakeholders, conduct project management and coordinate with Teach For All colleagues around the world to drive our fundraising and external engagement strategies. This person will report to the Head of Africa and serve on the Africa regional team, with additional resources and support provided by global Network Growth and Development team colleagues.

Key Outcomes
An effective Senior Development Associate, Africa will play a key role in proactively cultivating an influential network of champions, supporters, and advisory group members for the Teach For All Africa region by:

Project managing and coordinating effectively across various Teach For All teams and partners in pursuit of development and external engagement objectives
Researching the landscape of potential supporters in Africa and making recommendations for how we engage with them
Drafting clear, timely and effective internal and external communications
Co-owning the pipeline of regionally-driven supporters for Africa – accurately maintaining tracking and data systems that allow the team to understand our progress and portfolio managers to stay on top of critical tasks
Leveraging those systems and information to pull data and analysis that lead to decision making

Responsibilities will include, but are not limited to:

Maintaining strong systems and project plans to efficiently and effectively advance the regional external strategy. Implementing and managing tracking systems, Salesforce data system and operations to support the effective management of the fundraising portfolio and stakeholder communications, leveraging them to manage up to senior-level managers
Conducting research and analysis of prospective donors and existing connections to inform strategy for influencing, motivating, and inspiring external stakeholders to contribute to our work
Drafting internal and external donor and stakeholder-related communications, such as meeting briefs, thank you letters, email correspondence, presentations, regional quarterly newsletters, and donor histories for network partners
Compiling and preparing all necessary background materials for international and regional donor-related trips and conferences
Circulating synthesized call and meeting notes that include recommendations for next steps
Project managing events and projects that are being implemented by various Teach For All teams in support of our external strategy in Africa
Managing logistics for conference calls, external meetings and events in the region
Coordinating trip planning and logistics, including drafting itineraries, compiling preparatory materials, and arranging travel and accommodations
Coordinating and project managing effectively across various Teach For All teams in pursuit of our engagement with external stakeholders
Supporting on drafting/review of proposals/reports, coordinating across TFAll staff and partners to collect necessary info, etc

Education & Experience

Strong English written and interpersonal communication skills, as well as research and analytical skills are required
Other languages spoken in the local and/or regional context highly preferred
Minimum of 3-5 years of work experience highly preferred
Previous communications / non-profit experience preferred, but not required
Previous experience with fundraising preferred, but not required
Previous experience working in a global organization and/or a matrix organizational structure preferred, but not required
Previous experience working in a remote, virtual work environment preferred, but not required
Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook highly preferred
Familiarity with Salesforce or other client relationship management system a plus

Knowledge, Skills & Abilities

Ability to juggle several competing priorities at once with a spirit of flexibility and positive outlook
Ability to manage multiple projects and deadlines in a global, fast-paced, dynamic work environment, while maintaining a very high bar for quality
Ability to work well and prioritize independently in a global work environment with mostly remote and virtual team engagements
Ability to navigate ambiguity with good judgement, and ability to navigate a complex, matrix-based global organizational structure
Excellent organizational skills and attention to detail and accuracy
Sensitivity to diversity in backgrounds and beliefs (e.g., racial, cultural, socioeconomic, political, etc.)
Exemplifies Teach For All’s core values and a commitment to Teach For All’s mission

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November 2, 2024
Project Officer

JOB SUMMARY
CARE Kenya in partnership with the Diageo Community and CARE UK, is implementing a six-month pilot project strengthening capacities of women smallholder farmers on Agribusiness skills and leadership in Siaya county. The aim is to pilot effectiveness of the tailor-made agribusiness and leadership training module in enhancing women meaningful participation in the production and market systems and as well in community leadership forums, for future adoption and scale up by the Diageo community development programmmes.
Reporting to the Project Manager, the Project officer will be responsible for all project mobilization, planning, and implementation and monitoring of DIAGEO project activities, implemented in Siaya county. The Project officer will coordinate profiling of target beneficiaries, and ensure delivery of quality services, manage partnership with stakeholders at County level and represent CARE Kenya at all County development forum, in consultation with the Project Manager. The Project Officer shall work in collaboration with the Gender expert and MEAL Coordinator.
ROLES AND RESPOSIBILITIES
Project Planning and Implementation (40%)

Coordinate profiling of beneficiaries in Siaya County.
Mobilize beneficiaries and stakeholders to participate in project activities, in collaboration with the Gender Expert and MEAL Coordinator.
Facilitate women voices and leadership training to project participants.
Facilitate Agribusiness skills training to project participants.
Coordinate and liaise with relevant County heads of departments relating to Agribusiness, Gender, and Social Services, for sustainability in project implementation.
Assist the project manager in designing and development of training modules, visual aids, participatory tools, and other IEC materials.
Assist the project manager in planning, coordinating, and execution of training to partner staff and Community Based Trainers.
Prepare and submit monthly activity updates, and quarterly reports to the Project Manager.
Assist in tracking project expenditure by keeping good and up to date records of activity expenses and advances on weekly/monthly basis.

Program Quality and Learning (30%)

Proactively engage in CARE Kenya knowledge and learning activities in line with the organization’s objective of becoming a learning organization (CARE Academy, mentorship programs, international days, knowledge sharing workshops, support staff field visits, etc.).
Assist the project gender expert and MEAL coordinator in field data collection/research activities.
Document quarterly Most Significant Case Studies (MSC) to accompany end of project evaluation study.
Assist in documentation of lessons learnt, best practices and innovations during the project implementation.

Internal and External networking support (20%)

Enhance teamwork and synergy among and between the project team and other CARE Kenya programs, as well as project partners.
Participate in relevant networking forums at County level and other CARE organized functions.
Liaise with the county government officials, CBOs, collaborators and other stakeholders as appropriate.

Resources management/Administration (5%)

Administer/maintain assigned motorcycle, computer and any other CARE properties assigned to you.
Manage, utilize and account appropriately project finances under your custody i.e., project advances and TER.
Prepare leave plans and complete online timesheets on time.

Other Responsibilities as assigned (5%)

Perform any other official duties as may be deemed relevant and necessary by the Project Manager.

QUALIFICATIONS

Degree in Development studies/Sociology/Agriculture/Agribusiness or Diploma in Community Development/Social Work with 5 Years experience in implementing Village Savings and Loans Associations (VSLA), financial literacy and enterprise development.
3 years’ experience in implementing community development programs including VSLA methodology and enterprise development programs in general.
Experience in gender transformative interventions.
Experience in community entry processes, team building and accomplishing tasks on time withminimal supervision.
TOF/TOT Experience.
Knowledge of adult learning methodologies.
The ability to ride a motorcycle is a MUST.
Computer proficiency in Microsoft office.
Team player and reliable.
Good analytical and problem-solving skills,
Results oriented with ability to work well under pressure with minimum supervision while undertaking multiple tasks.
Dedicated to maintaining high quality standards.
Industrious with innovative and creative skills.

CONTACTS/KEY RELATIONSHIPS
This role is expected to establish and maintain open, professional, and cordial relations with COs’ internal and external customers. These include and not limited to.
Internal

Other Country Office teams; Program teams, Finance and Program support teams.

External

Partner organizations, Government agencies, Peer organizations.

Apply via :

.com

November 2, 2024
Pension Executive – Investments

As a Pension Executive, you will play a crucial role in overseeing and enhancing our pension administration services while actively driving the sales and growth of our business development products. Your expertise in pension management, administration, and your ability to cultivate new business relationships will contribute to our organization’s success in delivering exceptional pension solutions and expanding our product offerings.

Responsibilities:

Oversee the day-to-day administration of pension schemes.
Execute the company’s strategic plan to drive the sales of our pension products, including investment solutions to individuals and corporates.
Identify and target potential clients for our pension products, and utilize market research and industry insights.
Cultivate and nurture relationships with key decision-makers, presenting our products as valuable solutions to meet their needs.
Prepare and deliver engaging sales presentations, proposals, and product demonstrations to prospective clients.
Collaborate with the marketing team to create impactful marketing materials and campaigns to support sales efforts.
Ensure that pension schemes operate effectively and meet quality and customer care targets, as well as comply with industry standards.
Keep up to date with current statutory regulations and monitor changes in the legal situation for pension providers and developments in the pensions industry to ensure the optimum operation of the schemes.
Develop communication strategies to promote the benefits of pension schemes.
Make recommendations to improve the pension schemes in response to member feedback.
Issuing pensions write-ups as required at all times.
Informing clients of new products in the market and preparing Trustee papers for review.

Skills Required:

Bachelor’s Degree in Actuarial Science/ Diploma in Insurance, Pension Administration, and Business Management or related discipline.
3-5 years of prior experience working in the same or related industry and position.
Strong analytical and modeling skills.
Great interpersonal communication skills.
Adaptable with great learning agility and a growth mindset.
Leadership and people management skills.
Creative and a problem-solving orientation
Strong business development and marketing skills

If you are up to the challenge and possess the necessary qualification and experience, send your CV only quoting the job title on the email subject (Pension Executive – Investments) to vacancies@corporatestaffing.co.ke by Wednesday 18th October 2023

Apply via :

vacancies@corporatestaffing.co.ke

November 2, 2024
Grants and Partnership Manager Deputy Director, Inclusive Learning

SCOPE OF WORK

Based in Nairobi, the Grants and Partnership Manager will be fully dedicated to providing grants and partnership support to TeachWell, a private foundation-funded, five-year project that will start in September 2023 and aims at strengthening children’s holistic skill development through improvement of teacher professional development in refugee counties in Kenya. This position does not currently have supervisory responsibility. Occasional travel to field sites and refugee camps may be required. The Grants and Partnership Manager will work collaboratively with all members of the Grants Unit, including two Princeton in Africa (PiAf Fellows), as well as with technical coordinators, monitoring and evaluation (M&E), and the finance and operations teams. The Grants and Partnership Manager will primarily be responsible for maintaining strong local partnerships across geographic areas where IRC Kenya works, and for ensuring effective management of the project partnerships. S/he will coordinate and manage the sub-award lifecycle in accordance with the IRC’s Partnership for Excellence and Equality System (PEERS), including conducting due diligence, ensuring partners understand applicable donor regulations, and managing receipt and review of partners’ deliverables. They will also contribute to overall grants management efforts and work to ensure adherence to donor regulations and compliance across grants and sites.

RESPONSIBILITIES
Partnership Building & Management
Partner Identification & Mapping

Contribute to development of a clear framework on identification of local partners/organizations, and maintain clear, accessible documentation of identified organizations.
Prioritize engagement with local partners/potential partners and lay the groundwork for long-term relationships with partners, rather than project- or funding-specific engagements, with the aim of ensuring there is a mutual, collaborative effort by IRC and partners.

Partner Vetting

Lead the partner engagement process according to the IRC’s Partnership Excellence for Equality and Results System (PEERS) including: (1) partner project capacity review (PPCR), (2) anti-terrorism checks (ATC), (3) partner identity and background review (vetting) (4) preparation of the required partnership documents such as the internal signing memorandum, draft partnership agreement, monitoring schedule, or other, and (5) review partner’s proposal documents.

Review Requests for Proposals & Partner Submissions

Prepare and/or review solicitations and requests for proposals from Program team(s) before publishing to ensure compliance with IRC policy and donor rules and regulations.
Lead in drafting sub-grants/partnership agreements and modifications for compliance with donor rules and regulations, act as focal point with HQ for review and approval and facilitate signature by IRC and partner.

Support Partnership Agreements / Project Cycle Management

Provide oversight and coordination of all IRC Kenya Teachwell Partnerships according to IRC’s PEERS methodology, ensure needed support is provided to partners, and act as focal point during the project cycle. Sub-grant related administrative processes and procedures should be standardized and consistently implemented throughout the project cycle, such as for disbursements, reporting and monitoring. This includes organizing, participating in, and facilitating partners’ financial and technical monitoring and verifications led by the IRC, as well as tracking of partner deliverables.
Support IRC Kenya program and operations staff to ensure any emergent compliance concerns are addressed during the term of the partnership/sub-grant agreements.

Partner Capacity Building

Support IRC Kenya program and operations staff in assessing partner’s capacity building needs and coordinate discussions with partners to develop a capacity building/development plan which is based on the outcome of the assessment (PPCR). Ensure the plan is tailored, targeted, and responsive to their organizational needs and priorities.
Design tools to effectively monitor progress made against the agreed upon partner capacity building plans to best support partners in their organizational development.

Sub-grant Tracking

Maintain a sub-grants tracker for all partnership/sub-grant agreements including basic sub-grant details, funds disbursed, and liquidations received. Contribute sub-grant updates to the country program’s monthly internal financial report template (FM01) and provide analysis of all current Partnerships, as required.

Grants Reporting

Ensure partner inputs are received and incorporated into the initial grant report draft and ensure the relevant technical coordinators and M&E team have sufficient time to review inputs and raw reporting data submitted by the partner; solicit feedback from partners as questions arise on content of reports, and ensure revisions are managed in a timely manner; edit report inputs as needed. Overall, seek to provide high-quality, well-written and timely reports meeting IRC and donor requirements.
Ensure partners remain apprised of grant report due dates and submission dates for partner inputs are kept updated on IRC’s internal tracking sheets.
Ensure all partner report submissions are filed in the Grants Unit’s Box folder system, and maintain hard copy files of report submissions, as appropriate.

General Grants Management/Administration

Records Management: Support comprehensive information management and filing system to ensure all grant and sub-grant agreements, reports, key correspondences, T codes, etc. are appropriately filed in up-to-date and consistent soft (Box) and hard (physical) files managed by the Grants Unit.
Communication and information management: Provide overviews of partners and projects, as needed, for correspondences and communications materials such as IRC Kenya’s quarterly publication, Darubini. Take minutes during grants-led meetings, as well as bi-monthly Senior Management Team (SMT) meetings, and following up action points, as required.
Support other program initiatives / work streams / tasks as assigned.

Qualifications

University degree in international relations, or other relevant field.
Master’s degree desirable.

Required Experience & Competencies:

3 to 5 years’ experience working with sub-grantees and/or local partner organizations and demonstrated ability to form effective and productive relationships with stakeholder counterparts.
Experience in grants management, proposal development (program narratives and budgets) and donor reporting.
Previous experience with institutional and private donors (e.g. international foundations) compliance.
Ability to work with tight deadlines for report writing/ information requests.
Excellent organizational skills, ability to determine and juggle multiple priorities, and attention to detail is critical.
Ability to work in a multi-cultural context as a flexible and respectful team player. Patience, cultural sensitivity, and application of contextual understanding in day-to-day work is required.
Willingness to travel to IRC Kenya’s field sites or to new locations for partner assessment, as needed.
Excellent written and spoken English essential.
High-level of knowledge and practice with Word, Excel, Teams, Outlook, etc. required.

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November 2, 2024
Researcher- Health Systems Researchers-NCDs

Duties/Responsibilities

Conduct research on vaccinations and health systems related areas which may include leading community-based trials and health facility and household surveys. Tasks may include study conceptualization and design, project management and coordination including, obtaining ethical approvals and research permits for studies, recruiting and training of field interviewers, supervision of field work and data management, data analysis, report writing.
Co-design and test digital interventions with stakeholders to inform policy & practice on delivery and uptake of vaccinations and other health services.
Lead and contribute to financial sustainability of the unit through contributing to fundraising efforts in the unit and cultivating relations with key institutional donors.
Lead and contribute to scientific paper writing on vaccinations and health systems.
Supervise, mentor and train junior researchers in the unit and the Center at large.
Lead policy engagement, knowledge translation and communication to appropriate audiences.
Participate in strategic planning for the unit and contribute to regular unit reports.

Qualifications, Skills, and Experience

PhD preferably in a health related field including Public Health, Epidemiology, Health Systems or Clinical Medicine.
Post-doctoral experience in research on health systems in sub-Saharan Africa.
Experience in developing proposals and attracting research grants, particularly in health systems.
Demonstrated experience in managing research teams and partnerships.
Experience in managing community-based cluster trials, health facility audits and household surveys.
Strong quantitative skills (managing, analyzing and interpreting data), with extensive familiarity with quantitative statistical packages (e.g. STATA, SAS or SPSS).
Excellent communication skills and good record of publications on relevant areas in sub- Saharan Africa.
Excellent interpersonal and organizational skills and ability to work in a culturally diverse team and an understanding of working among vulnerable populations such as in urban slums and rural populations.

Desirable

Expertise/experience in working with healthcare workers, caregivers and policy makers.
Expertise in design of community-based cluster randomized trials and quasi experimental studies.
A good grasp of chronic care models and application of modern technology in enhancing care and prevention.
Expertise in qualitative methods, including familiarity with qualitative analysis software packages (e.g. NVivo).

The successful candidate may be appointed atPost-doctoral Research Scientist (0-2 years after PhD), Associate Research Scientist (3-5 years after PhD), or Research Scientist (6-11 years after PhD) levels depending on experience and track record. These positions are classified under Internationally Recruited Positions (IRP), Grades III to VI in our scales.

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November 2, 2024
Duty Manager / Night Shift – Hospitality

Job Purpose/Mission 
Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressions of our guests.
Duties & Responsibilities

Supervise the activities and the service levels of the Front Desk, Concierge/Porters.
Monitors the Front Office employees to make sure all guests receive prompt and personal recognition
Promote the basic habits of smiling, greeting guests by name, and thanking guests.
Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from each guest.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, inspecting cleanliness/ amenities in VIP rooms and ensuring smooth check-in/check-out
Ensure that all charges are correctly entered on the guest`s bill and that this is up to date at all times.
Ensure that accounts are balanced daily by checking and approving all cashiering paperwork and supervising shift take-over and handover procedures.
Co-ordinate with the Housekeeping and Reservations departments, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner
Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
Ensure that luggage is delivered to and collected from rooms speedily.
Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.
Assist in the development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review correspondence from guests and incident logs; direct staff according to information obtained.
Resolve guest dissatisfaction by investigating, evaluating, and settling complaints; following up with guests; personally, resolving difficult situations
Prepare and conduct briefings/meetings.
Ensure sufficient front office supplies always
Conduct daily pre-shifts to communicate activities and /or special information/resolve issues/train staff.
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
During check-in and check-out, meet and greet guests who may be waiting, and offer immediate assistance to avoid any delays to ensure the highest standards of guest care and attention
Ensures all records and documents are maintained as per standards laid down by the management
Ensure that always, all staff in the department are correctly and smartly dressed as per grooming standards.
To hold regular performance appraisals with all junior staff, identifying areas for development and training needs and ensuring that this training is affected.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Acts as the manager on duty in the hotel when senior managers are not available.
To detect and take action when service or equipment is mall functioning in the department.
To comply with the stipulated house rules
To comply with any statutory and legal requirement for fire, licensing, health and safety.

Requirements

Minimum 3-5 years of supervision/management experience.
Prior FO supervision/management experience is highly desirable
Superior customer service skills.
Sound understanding of Hotel operations.
Proven leadership skills.
Excellent interpersonal and communication skills.
Strong written communication and report-writing skills.
Strong problem-solving, time management, and cash management skills.

Apply via :

bridgetalentgroup.zohorecruit.com

November 2, 2024
Human Resources Officer

Our client, a premier credit only micro finance institution with operations in Kenya and Uganda seeks to hire an HR Officer.He/she will be responsible for provision of strategic Human resource support for Kenya and the Group. This shall be through developing, implementing and effectively managing human capital policies, strategies, systems and processes for enhanced organisational effectiveness and sustainable business.
The position works closely with all heads of departments to facilitate participative approaches to the management of human resource.

Roles and Responsibilities
HR Strategy (15%)

Develop and maintain the overall Human Resource strategy for the organization in line with the overall strategic aspiration. This shall be through breaking down the overall strategy into day-to-day objectives and leading teams in achieving the same; Offering HR advisory to various committees and department heads to facilitate appropriate decision making.

Culture and Change management (10%)

Working closely with the office of the Managing Director, drive the development and sustenance of an organizational culture that reflects the organizations values, promotes accountability and high performance through running culture change initiatives, and managing the company’s individual performance management/ appraisal cycle.

HR Operations (25%)

Provide direction into the HR Operations by driving accuracy and timeliness in payment of staff salaries and benefits administration, managing all employee related costs – payroll, pension, etc., Ensuring that Staff Performance Appraisals, Welfare and Disciplinary Management and advising Managing Director and senior management on staff motivation strategies to drive a people focused institution.

Industrial Relations (10%)

Protect the employee brand perception of the company by providing oversight on the employee and industrial relation practices necessary to establish a positive employer-employee and promote a high level of employee participation and involvement to achieve optimal productivity, employee harmony, and good company image.

Legal and Statutory Compliance (10%)

Drive legal compliance by monitoring and implementing applicable human resource requirements and best practices.

Reporting & Budgeting (5%)

Contribute to timely and prudent decision making by preparing and submitting accurate and impactful Human Resource reports required by stakeholders as per agreed legal/ internal standards and timelines. The position holder shall also actively participate in the budgetary process for the company in line with the strategic direction to ensure all aspects of HR are catered for and all initiatives are delivered within set budgets.

Coaching and developing others (10%)

Take lead in ensuring that there is a coordinated and monitored way of coaching and developing of teams across the company. Ensure that in collaboration with other relevant stakeholders they take lead in establishing systems to attract, develop, engage, manage performance, retain talented staff and create an environment where they can realize their full potential and contribute to the delivery of an exceptional and superior customer experience in addition to other organizational goals.

Special Projects and any other duties (15%)
Minimum Qualifications, Regulatory & Legal Requirements

A Degree in Human Resource Management/Development, Business Administration or equivalent qualification from a recognized institution
5 years’ working experience with at least 3 years in a leadership position
Good understanding of HR management

Good working experience of MS Office and human resource information system is a must

Demonstrable commercial awareness
Must demonstrate a deep understanding of the laws and legislations governing Kenya labour market
Certified HR professional, a registered member of IHRM
Possess a valid Practicing License from IHRM
Experience working in the financial sector will be an added advantage.

Competencies & Attributes

Strategic thinking and strong businesss acumen
Passion for Results
Leading Teams
Building Trust
Innovative
Negotiations skills
Collaboration
Excellent oral and written communication skills
Ability to integrate information from a variety of sources
Excellent analytical and problem-solving skills
Leading change
Mentoring and Coaching

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsaffiliatesgroup.com with HR Officer-Microfinance on the Subject line. Candidates MUST indicate their Current and Expected salaries.Due to the high volume of applications, we will only respond to shortlisted candidates

Apply via :

jobs1@hcsaffiliatesgroup.com

November 2, 2024
Duty Officer / Night Shift Human Resource officer – Hospitality

Job Purpose/Mission 
Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last impressions of our guests.
Duties & Responsibilities

Supervise the activities and the service levels of the Front Desk, Concierge/Porters.
Monitors the Front Office employees to make sure all guests receive prompt and personal recognition
Promote the basic habits of smiling, greeting guests by name, and thanking guests.
Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from each guest.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, inspecting cleanliness/ amenities in VIP rooms and ensuring smooth check-in/check-out
Ensure that all charges are correctly entered on the guest`s bill and that this is up to date at all times.
Ensure that accounts are balanced daily by checking and approving all cashiering paperwork and supervising shift take-over and handover procedures.
Co-ordinate with the Housekeeping and Reservations departments, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner
Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
Ensure that luggage is delivered to and collected from rooms speedily.
Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.
Assist in the development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review correspondence from guests and incident logs; direct staff according to information obtained.
Resolve guest dissatisfaction by investigating, evaluating, and settling complaints; following up with guests; personally, resolving difficult situations
Prepare and conduct briefings/meetings.
Ensure sufficient front office supplies always
Conduct daily pre-shifts to communicate activities and /or special information/resolve issues/train staff.
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
During check-in and check-out, meet and greet guests who may be waiting, and offer immediate assistance to avoid any delays to ensure the highest standards of guest care and attention
Ensures all records and documents are maintained as per standards laid down by the management
Ensure that always, all staff in the department are correctly and smartly dressed as per grooming standards.
To hold regular performance appraisals with all junior staff, identifying areas for development and training needs and ensuring that this training is affected.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Acts as the manager on duty in the hotel when senior managers are not available.
To detect and take action when service or equipment is mall functioning in the department.
To comply with the stipulated house rules
To comply with any statutory and legal requirement for fire, licensing, health and safety.

Requirements

Minimum 3-5 years of supervision/management experience.
Prior FO supervision/management experience is highly desirable
Superior customer service skills.
Sound understanding of Hotel operations.
Proven leadership skills.
Excellent interpersonal and communication skills.
Strong written communication and report-writing skills.
Strong problem-solving, time management, and cash management skills.

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November 2, 2024