Jobs Kenya

Job Experience: Experience of 3 – 5 years

  • MEAL Advisor

    MEAL Advisor

    The role of the MEAL Advisor is to establish and implement systems to promote evidence-based decision-making, and program and project performance; support and strengthen the capacity of MEAL staff; promote program accountability and learning; provide advice on strategic objectives by supporting service delivery to beneficiaries through effective and innovative communications; ensure compliance with donor requirements and standards.

    KEY RESPONSIBILITIES:
    Developing MEAL framework

    In close collaboration with the Program Director, lead the MEAL system and process development, by creating a framework and procedures according to the projects’ strategies and log frames.
    Define the detailed responsibilities of the MEAL team
    Lead the training of MEAL staff
    Maintain and further develop qualitative and quantitative practices and processes.
    Put in place systems and mechanisms for collecting data to monitor the development of defined indicators under the comprehensive reporting framework;
    Propose any relevant adjustments for the set-up of the MEAL Department to the line manager;

    Implementing the Monitoring & Evaluation plan per project

    Contribute to defining methodologies and tools for assessment, monitoring, and evaluation exercises for each project, including data collection and analysis tools and processes, in coherence with mission policies;
    Keep track of all projects and grants monitoring and evaluation schedules and implementation of monitoring and evaluation procedures;
    Ensuring quality, accuracy, and confidentiality of data and the serious follow-up of available guidelines.
    Ensuring good communication with operational teams on the preparation of activities, implementation, results, and aims of the MEAL team.
    Report immediately any incident report – transmitted by the managed teams – to the line manager, while ensuring the confidentiality of it.
    Conduct field visits frequently to THESO project sites in Kenya and South Sudan to monitor community/stakeholder participation, and project activities, provide technical assistance, and troubleshoot.

    Providing grant proposals and reports with accurate quantitative and qualitative data

    Support in the development of proposals and reports by collecting and analyzing quality and accurate data and by keeping an organized archive system for MEAL-related activities;
    Participate in the preparation of results frameworks, performance monitoring, and evaluation plans for new projects including the harmonization/standardization of indicators, data collection methodologies, timelines, and measurement tools;
    Send regular reports on the MEAL team activities to the line manager;
    Produce timely MEAL reports including narrative, statistics, data analysis, and proper recommendations according to the MEAL work plan reporting schedule;
    Contribute to other necessary reports upon request from the line manager

    Capacity Development and Institutional Knowledge Building

    Organize regular lessons learned sessions with the implementation teams by presenting the results of evaluations and formulating recommendations/lessons learned;
    Participate in strengthening MEAL capacities through gathering of experience and sharing of best practices.
    Develop evaluation tools sampling methods and protocols
    Conduct qualitative and quantitative surveys of program impact to ensure the project goals are being met to enable THESO to constantly improve the quality of program implementation.
    Support the deployments of renewed MEAL policy in the implementation area.

    Team management

    Follow up his/her team according to the HR policy missions’ Standards (daily management, performance evaluation, leaves management, etc.);
    Ensure performance evaluation of his / her team, and set up and follow up individual or team objectives
    Train his/her team and be proactive regarding internal or external training opportunities;
    Ensure a good communication, coordination, and information level of each member of the team through regular coordination meetings (or other if needed)
    Ensure efficient coordination with the other departments
    Participate in the hiring process for MEAL; as needed

    Any other duties that may be assigned by the line manager
    Note: the above-mentioned responsibilities are key ones, there might be other duties to be appointed by the Program Director.
    QUALIFICATIONS AND EXPERIENCE AND ATTRIBUTES

    Master’s degree in a relevant field (Statistics; International Development; Development Economics, Sociology, Project Management; Monitoring, Evaluation and Learning, etc.).
    A minimum of five years experience in monitoring, evaluation, and learning of programs in the development and or humanitarian sectors.
    Ability to coordinate complex monitoring and evaluation functions with regionally-dispersed partners in complex programs
    Strong verbal and written communication skills including experience in writing reports in English.
    Proven ability to analyse and synthesise complex issues.
    Experience with qualitative and quantitative data collection and analysis.
    Strong interpersonal skills, excellent coordination, and guiding skills.
    Ability to think critically and strategically
    Demonstrated ability, tact, and sensitivity in working across institutional boundaries, business units, and teams in an effective and productive way
    Experience in operationalizing a human rights-based approach and integrating a gender perspective in project design, implementation, monitoring, and evaluation.
    Experience and Knowledge of Grants management processes
    Very good analytical and writing skills
    A critical mind, and ability to ask questions and analyze situations.
    Strong understanding of project cycle management
    Good management capacities and team leadership spirit
    Strong interpersonal and intercultural skills;
    Strong communication and reporting skills;
    Ability to solve problems in the field with staff, local committees, and beneficiaries.
    Ability to manage remote teams.
    Good command of spoken and written English and Arabic.
    Excellent command of Excel and other database applications and ability to use software for database design
    Experience in programming Microsoft Excel and Access Databases
    Prior experience in SPSS, KOBO, or equivalent systems

    Minimum Skills

    Three years of experience in a similar position.
    Experience in international non-profit organizations, and relief organizations.
    Good level / English

    Desirable

    Postgraduate training in project planning and management, monitoring and evaluation, or relevant field.
    Knowledge and work experience from more than one country in the region.
    Demonstrable experience working with an adaptive management approach, and an understanding of the challenges and opportunities.
    The ability to understand, speak, read, and write in Arabic will be an advantage

    Key Attributes

    Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
    Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work.
    Commitment to THESO’s safeguarding policies to ensure all people who come into contact with THESO are as safe as possible.

    Interested applicants should send her/his CV with a cover letter and supporting documents addressed to the Operations Director, The Health Support Organisation (THESO). Email: hr@theso.org copying info@theso.org

    Apply via :

    hr@theso.org

  • Innovative Finance Project and Communications Officer Grants and Partnerships Manager: Re:Build

    Innovative Finance Project and Communications Officer Grants and Partnerships Manager: Re:Build

    Job Description
    The IRC’s Airbel Impact Lab designs, tests, and scales life-changing, cost-effective solutions for people affected by conflict and disaster. By applying deep technical expertise and field experience with a range of skills from the behavioral sciences, human-centered design, research, and multi-disciplinary problem-solving in humanitarian contexts, we work to develop breakthrough solutions that combine creativity and precision, flexibility and expertise, and a desire to think afresh with the experience and reputation of a large-scale implementing organization.
    The innovative finance practice is designing and piloting new ways of working between humanitarians and the development and private sectors. The work of the practice is centered on building out pipeline projects of the ‘advisory model,’ an innovative approach to impact investing that brings together investors from the development and private sector, with experts from the humanitarian sector at the investment transaction level. This is a cutting-edge approach to blended finance, with the goal outcome of driving more investment and funding to the communities on the frontline of conflict and climate change. This role will be integral to the practice’s success.
    Key Responsibilities

    The Innovative Finance Project and Communications Officer supports overall grants management, business development, and development of internal and external materials. The role involves working closely with the innovative finance team, as well as experts in humanitarian systems change, senior leadership, and external and investment partners. This role will collect project learnings and deliver high-quality reporting to communicate key data from investment pilots with partners, and enable the replication and scaling of successful humanitarian-investor partnerships. 

    Support to Innovative Finance Lead

     Draft business development materials and liaise with IRC business development colleagues to raise necessary grant funding for blended finance transactions.
     Support with organizing internal and external meetings and events; maintain robust notetaking and database of conversations. 
     Identify action items from meetings for follow-up and track progress and completion.

    Project and Knowledge Management, Internal Communications

     Build systems to collect information and track deliverables across donor-related projects.
     Manage and update donor-specific workplans; meet regularly with internal/external project stakeholders from IRC to collect data on lessons learned and develop analyses for donor reporting and pipeline development. 
     Create decks, briefs, and other materials to ensure internal and external partners are regularly briefed on progress, strengthen buy-in and accountability, and to support external engagement.
     Work closely with IRC business development teams to socialize achievements of innovative finance and solicit new donor and philanthropist support for the practice.

    Donor partner subcontract management, coordination, and compliance

     Develop workplans and monitoring plans for all donor-related investment pilots.
     Lead communication with investor partners to ensure deliverable implementation against workplans, subcontracts, reporting, and regular meetings.
     Support with due diligence, compliance checks, subcontract amendments, and other subcontract management processes according to guidance from IRC’s Awards Management Unit.

    Reporting

     Lead coordination for drafting final reports, including but not limited to drafting all report inputs, communicating deadlines, and providing timely feedback for IRC and partner teams.
     Prepare annual reports and documents according to contract requirements for government donors; coordinate response to other donor and private philanthropist inquiries.  

    Job Requirements
    Education and Work Experience

     Bachelor’s degree in a related field or equivalent professional experience.
     3-5 years of professional experience with demonstrated project management skills, including developing project management documents and tools such as workplans.

    Demonstrated Skills and Competencies:

     Demonstrated experience in partner and stakeholder management.
     Work experience in, and ability to write clearly about, financial concepts.
     Excellent critical thinking skills to problem-solve independently.
     Excellent organizational skills: the ability to multi-task, learn quickly, and work independently and productively in a fast-paced environment.
     Excellent interpersonal and communication skills: the ability to effectively collaborate with and motivate a variety of people in a multi-cultural environment.
     Dedication to diversity, equity and inclusion and a passion for IRC’s mission.
     Excellent written English, including the ability to synthesize information and draft high-quality reports. The ability to translate financial concepts into crisp, clear prose will be crucial to all work.  

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    Use the link(s) below to apply on company website.  

    Apply via :

  • IT End User, Workplace & Site Experience

    IT End User, Workplace & Site Experience

    The Position
    End User, Workplace & Site Experience Specialist
    If you want to work for a company that makes a difference to people’s lives all over the world, consider Roche. You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point, you will manage the Second IT Support level (Onsite User Services), with wealth of IT knowledge and experience to exhibit intellectual curiosity and integrity and have strong passion to bring value-adding technology and mindset to the business.
    What you’ll be working on:
    Operations:

    Monitors and keeps the service level agreed with the business, for Onsite support (Incidents and Requests fulfilments, according to ITIL best practices).
    Reaches top ratings on customer satisfaction for End-User Services, Ensures that end users and Local management are satisfied with IT support and services received
    Supports the timely implementation of Global/Regional IT  initiatives at the site
    Management experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
    Provide support & guidance for onsite services (e.g. events and meetings). Drive the user experience and promote best practice.
    Interfaces with and supports the IT Areas with infrastructure strategy and activities
    Provides Local, Regional and Global support for IT projects
    Ensures the timely implementation of Global/Regional/Local initiatives and IT projects.
    Proposes opportunities to optimise our service delivery using Global guidelines as a reference.
    Supporting incident and request management and measuring performance against agreed SLA’s.
    Managing service providers and vendors that we use to deliver services, including contract management and service reviews.
    Lead and deliver global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions.
    Managing and maintaining the hardware inventory end to end process. 

    Collaboration:

    You will be working as part of an agile team with whom you need to be focused on creating great employee experiences in the way our colleagues interact everyday with innovative technology and digital services in our workplace.
    Lead and support Business Continuity activities.
    Partnering with key business stakeholders, analysing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of these new solutions.

    Communication:

    Develop and execute proper communication strategies of the IT services and projects.
    proactive in coordinating with IT Areas for communications to be sent to the end users
    build up a communication pathway across the squad product teams, ensure the messages coming from the squad and product teams are consistent across all communication channels and reviews the communications prior sending them to the business colleagues.

    Adoption:

    Create a great IT experience to make the business most efficient in using our latest Collaboration Suite ecosystem in line with our agile principles.
    ensures onboarding Roche new hire’s readiness so that they gain the most possible value out of the Roche IT Products.

    Policies and procedures:

    Follows defined working processes and standards in the execution of daily duties.
    Ensures compliance to Global standards at a Local level.
    Constantly evaluates actual needs and reflects them in the forecast events.

    This challenging role requires the following qualification & experience:

    Must have BA or BS degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent. 
    3 to 5 years’ experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains. 
    Experience with a proven track record of running high performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
    Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications, MS Office, etc. would be an advantage.
    Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless,  Ethernet). 
    Must have a good understanding of web conferencing and mobile technologies, and an  understanding of audio-visual equipment as it relates to PC/Mac platforms. 
    Experience with the Service Now ticketing system and troubleshooting hardware /software /mobile devices. 
    Excellent working knowledge of the ITIL Incident Management processes in an IT  service delivery environment. 

    This challenging role requires the following skill set: 

    Must be highly accountable and results-oriented. Persistence, resourcefulness, drive  and ability to work proactively. Must have outstanding customer service & interpersonal  skills and have the ability to work in a team environment or independently. 
    Must be able to provide resolutions to a variety of technical problems of moderate scope  and complexity. 
    Must be able to communicate clearly with technical and non-technical audiences, both  verbally and written. 
    Must have strong organisational and multitasking skills, along with the ability to  prioritise tasks among many competing requests. 
    proactiveness, can-do attitude  (always have a solution to every problem), swiftness in response and agility to the vast changes of market dynamics.
    Willingness to help and share experience demonstrates the right mindset to collaborate across affiliates and is a great example of the networked ways of working that we all at Roche aspire to.
     high sense of responsibility, accountability and a sense of belonging
    Customer centricity, strategic agility skills.
    SCRUM Master certification is preferred.
    Innovative and creative problem solver highly accountable, agile and with an outcome-oriented mindset. 
    Good interpersonal communication skills, organisational and time management skills, demonstrates a high aptitude for learning
    Has good networking skills, builds strong relationships with people both in the direct team and wider organisation and enjoys working as part of highly collaborative teams.
    Can influence decisions within areas of expertise and able to presents technical solutions or issues to management & project teams in non technical language
    Can lead Onsite Service implementation projects and engaged with colleagues as part of implementation teams
    Lead and contribute to operational and infrastructure projects across sites by working with Roche colleagues and external suppliers and vendors. Be confident in managing suppliers and holding them to account for project and service delivery
    Has strong IT Service Management capabilities and can identify and drive continuous improvement initiatives in the services and technology solutions we use
    Flexible to work outside of normal working hours and prepared to undertake occasional international travel.
    Customer-centric mindset, proactively understand the customer, anticipate their needs and meet their expectations.

    Apply via :

    careers.roche.com

  • Customer Service Assistant

    Customer Service Assistant

    Responsibilities include:

    Conduct tele-sales and debt collection activities, making phone calls to customers to follow up on payments and orders assigned.
    Generate orders through tele-sales to complement the sales team’s activities.
    Monitor and manage follow-ups and replenishments for ABP sites.
    Address outstanding orders, resolving various issues such as wrong pricing or credit stop, as per assigned salespersons.
    Coordinate invoicing, dispatch of goods, and ensure on-time and complete delivery.
    Communicate order status and other relevant information to customers.
    Identify and address customers’ critical needs; inform Account Manager in case of product unavailability.
    Gather customer feedback and effectively communicate it.
    Establish and maintain a strong communication link with customers to enhance loyalty.
    Handle and follow up on customer inquiries, managing customer accounts as per the sales team’s allocation.
    Maintain accurate records of outstanding orders, including reasons for delays, and inform the respective Account Manager.
    Attend sales meetings as required, providing feedback to the Sales Coordinator.
    Perform order entry and raise NIS Forms for Not In Stock products in collaboration with the Invoicing officer.
    Manage all consignment accounts, ensuring timely and complete replenishments.
    Undertake any other duties assigned by the Company as needed.

    REQUIRED QUALIFICATIONS:

    Bachelor’s degree preferred
    3-5 years of relevant work experience in a Customer Service function preferred
    Computer literacy (SAP/JDE, Microsoft Office, Gmail and Google docs)

    The role involves proactively engaging with customers, attentively listening to their needs, and providing timely responses. Collaborating closely with Account Managers to ensure the fulfillment of agreed-upon service levels with customers. Responsible for managing customer accounts aligned with the Sales team allocated.

    Professional communication skills – Should be able to communicate with peers, customers and vendors both via verbally and via e-mail in a respectful and friendly manner when under stress
    Active listening skills – Ability to ask probing questions, understand concerns and overcome objectives
    Ability to build relationships by phone and e-mail
    Attention to detail – Should be able to complete accurate data entry tasks
    Action orientated – Should be able self-start and follow up on feedback to ensure positive outcomes with a willingness to learn
    Collaborative team player – Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy

    Apply via :

    diversey.wd5.myworkdayjobs.com

  • M&E Technology Specialist

    M&E Technology Specialist

    Job Overview/Summary
    Focused on M&E technology support, the successful candidate will be a member of the team responsible for developing, implementing, and supporting IRC’s global technology tools. This includes CommCare, Microsoft Power BI and Microsoft SQL Server Azure based products. Working in partnership with staff at various levels and locations, the M&E Technology Specialist performs a key role in analyzing, developing, and improving tools and processes contributing to the successful rollout of the M&E Technology products.
    Specific tasks include development of applications in CommCare, dashboard development work in Power BI, software and data quality assurance, technical assistance including issue routing on helpdesk, second line support, and participation in setting standards for processes, security, and systems configurations.
    Major Responsibilities 
    Application Development and Data Visualization.

    Develop and improve applications to support data collection tools using CommCare and ODK tools.
    Support the development and rollout of organization-wide and sector specific dashboard products using Excel and Power BI.
    Work with M&E, data teams, and other stakeholders in requirements gathering and analysis to inform development or improvement of M&E technology products. 
    Develop documentation for M&E data collection tools and dashboard products. This includes user guides, setup manuals, training materials, and other communication materials.
    Provide technology training to the business teams, deployment teams and end users on various M&E products.
    Support standards for data protection, confidentiality and data security for the M&E systems and collaborate with key teams in IT security and protection teams for guidance as needed.

    Technology Support

    Provide technical support and backstopping to field staff using M&E applications developed. 
    In liaison with regional ICT and M&E teams, consolidate change requests, bugs and feature improvements.
    Address tier II technology support requests and/or triaging to the relevant lead developer for resolution.
    Administer helpdesk for the M&E Technology team in ensuring issues reported are resolved within the specified SLAs.

    Quality Assurance

    Participate in the design, implementation, and operation of data quality processes as they apply to M&E data applications.
    Support on quality assurance efforts during product development including on setting up of test plans and executing those test cases.
    Support on developer code reviews and pair-programming as necessary.

    Any other duties as assigned by the supervisor.
    Required Skills

    At least five years’ experience in developing and rolling out of M&E technology tools using CommCare or similar ODK-based data platforms.
    At least three years’ experience developing, implementing, and supporting M&E analytics and dashboard products using Microsoft Power BI, Tableau, Excel or similar applications.
    Ability to effectively communicate in English both in verbal (i.e., day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications.
    Strong analytic curiosity and innovative problem-solving skills using a system thinking approach.
    Demonstrable ability to work both independently and in a dynamic, cross-functional team structure.
    Demonstrable ability to establish and maintain working relationships across all departments and levels of the organization.

    Preferred Skills

    Advanced level experience of CommCare application development and Power BI dashboard development.
    Advanced level experience of MS Excel including developing macros and consolidating data from multiple Excel spreadsheets.
    Experience working with SQL, DAX, Power Query and similar Microsoft data transformation and manipulation languages.
    Experience providing support for enterprise-level platforms with significant numbers of users across global time zones and varying IT infrastructure.
    Direct experience implementing programs or M&E in an international NGO context.
    Ability to speak, read and understand one other language including French, Spanish and/or Arabic is a strong advantage.

    Working Environment: 

    Standard office working environment or remote work.
    Some international travel may be required for capacity support visits.

    Apply via :

    rescue.csod.com

  • Tupande Market Access Strategy and Operations Associate

    Tupande Market Access Strategy and Operations Associate

    About the Role
    As a Market Access Strategy and Operations Associate, you will be an essential part of the Kenya Tupande team and part of one of the largest social enterprises in Africa. Tupande’s vision is to “transform every farming community in Kenya by delivering sustained food security and pathways to prosperity.” Our culture code guides us in how we seek to achieve this vision.
    You will contribute to the design and implementation of our market access program for key value chains, involving youth, in multiple aspects of the program, fostering their growth, and ensuring their voices are heard. You will report directly to the Market Access Deputy Director.
    Responsibilities

    Lead market access projects: 

    Develop and implement a comprehensive market access strategy for one or more value chains aimed at improving the livelihoods of smallholder farmers by facilitating their entry into markets. 
    This will include establishing strategic partnerships (e.g. with local buyers and processors) to create reliable market channels and building the capacity of farmers through training initiatives so that they can adhere to quality control measures.

    Team management: 

    Recruit and mentor a team of market access employees (e.g. buyback officers), providing clear direction, setting goals, and conducting regular performance evaluations to ensure the team’s success and to foster a collaborative work environment. 

    Youth engagement strategy development and implementation:

    Develop a comprehensive youth engagement strategy aligned with market access program objectives. This includes Identifying youth outreach channels to reach out to potential youth participants in targeted value chains.
    Identify goals and important metrics for measuring the effectiveness of youth engagement efforts.

    Youth empowerment and training:

    Design training programs that equip youth with the skills needed to participate in the market access program.

    Career Growth and Development
    We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
    Qualifications
    Across all roles, these are the general qualifications we look for. For this role specifically, the ideal candidate will have a background in managing complex projects and coordinating across multiple teams in a fast-growing organization, and a propensity for innovation. Candidates who fit the following criteria are strongly encouraged to apply:

    3 to 5+ years of work experience in one of our countries of operation in dynamic organizations is required
    Backgrounds in any (not all) of the following: agriculture, youth programming, rural development, project management, grant management
    Experience working on or managing rural development programs 
    A Bachelor’s degree. Post-graduate degree preferred. 
    Language: English required, Swahili is a plus

    Apply via :

    eacrefund.org

  • Legal Advisor – Somalia/ Ethiopia

    Legal Advisor – Somalia/ Ethiopia

    LAW has an exciting position for an experienced and skilled Legal Advisor. The selected candidate will report directly to the Program Manager, Somalia / Ethiopia. The Legal Advisor will provide overall support with project implementation monitoring, advocacy and fundraising, including strategic development, preparing case files, and facilitating capacity building of partners and survivor groups.
    MORE ABOUT THE POSITION:
    Where: The position will be based at LAW’s Nairobi Office in Kenya.                   
    Duration: 12 months with possibility of extension subject to funding                                     
    Salary: Competitive rates apply
    Role Overview and Responsibility    
    The Legal Advisor will provide overall support with project implementation monitoring, advocacy and fundraising, including strategic development, preparing case files, and facilitating capacity building of partners and survivor groups. The post holder will perform duties in accordance with the responsibilities outlined below:  

    Programmatic and Legal

    Develop high quality legal documents including submissions, reports, position papers, legal briefs, complex concept notes.
    Support the building of casefiles for strategic litigation, including legal research and drafting, open-source research, and participation to evidence gathering as appropriate.
    Support capacity building of partner organisations through providing logistical and substantive support to the design and delivery of trainings on investigating and prosecuting international crimes, legal aid, transitional justice, sexual and gender-based violence, and other topics as required.
    Regularly update on relevant contextual development (political, economic, judicial, security, etc) and project activities.
    Support the monitoring of project implementation, coordinate the work of partners, and reporting on indicators.
    Undertake other assignments as may be requested by the Programme Manager and LAW management.
    Coordinate internal and external meetings, missions, workshops and other project-related activities.

    Advocacy and Communications

    Support the implementation of the advocacy strategy and design products that can be shared with both internal and external stakeholders, based on evidence gathered from the programme.
    Contribute to the design and delivery of high-level advocacy events, liaising with panellists, preparing concept notes, agendas, flyers, and circulating all to participants.
    Coordinate and ensure that website and social media content related to the programmes is up to date and engaging to audiences.
    Contribute to LAW’s advocacy tools, including factsheets and LAW Annual Report.

    Fundraising

    Identify potential fundraising opportunities applicable to the programmes and as per LAW priorities and policy.
    Contribute to drafting of concept notes, proposals and donor reports.
    Draft donor briefings to highlight LAW’s projects’ impact.
    Prepare presentations and talking points as required.

    About you: 

    Right to work in Kenya;
    Graduate degree in law, human rights, international criminal law or related field.
    5 years’ experience working in the field of law in domestic or international settings, drafting legal submissions and other legal documents and reports;
    Minimum 3 years demonstrated experience in implementing legal aid services, working with vulnerable communities and gender programming;
    Experience working across insecure or conflict-affected and fragile environments, demonstrated understanding of protection challenges within the region and of the East African domestic, regional, and international criminal justice and human rights mechanisms;
    Excellent oral and written communication skills in English with the ability to clearly articulate complex information to donors;
    Track record of research and drafting skills;
    Excellent organisational skills and analytical skills with attention to detail;
    Proficiency in Microsoft Office Suite and strong IT literacy;
    Demonstrated skills and experience establishing positive relationships and engaging with various stakeholders both internal and external.

    Regional travel in East Africa will be required.

    If you have the passion to support vulnerable individuals to advocate for their rights and relevant experience and skills, we would like to hear from you.  Please send an email with a CV and statement of interest (neither exceeding 2 pages of A4) in English to recruitment@legalactionworldwide.org The subject of the application should read ‘Legal Advisor – Somalia/ Ethiopia’.Deadline for Applications:  18th January 2024. We advise applying as early as possible At LAW we are strengthened by the diversity of our colleagues, reflecting the people and communities that we represent and support. Our team includes diverse professional backgrounds, nationalities, and cultural, religious, gender and sexual orientations. This enables us to deliver and understand the cultural and political contexts on the ground and to tailor our support effectively and appropriately.To learn more about LAW, please visit our website www.legalctionworldwide.org

    Apply via :

    recruitment@legalactionworldwide.org

  • Branch Manager – Kilifi No Corporate Grade: Lead Generator (C&B) – Bungoma Branch

    Branch Manager – Kilifi No Corporate Grade: Lead Generator (C&B) – Bungoma Branch

    Job Summary

    To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.
    Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
    Drive implementation of business and service strategies, deliver Retail and Business Banking performance and growth targets in the branch. 
    Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines.
    Establish a high-performance culture amongst the branch team.

    Job Description
    Key Accountabilities (Duties & Responsibilities) and approximate time split
    Business Growth – Time Split 60%

    Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
    Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
    Manage branch portfolio risks in line with the bank’s portfolio appetite.
    In conjunction with the regional manager and products development, conduct product review and product development through constant feedback from the market.
    Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunities.
    Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.
    Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
    Harness existing staff potential and create new competencies in order to achieve competitive advantage.
    Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions. Support will include Achieving branch sales targets as well as participating and leading sales activations
    Establish firm relationships with Top 200 clients and business influencers in the local area.
    Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS etc.).
    Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at branch level.
    Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
    At all times, ensure branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
    Branch must maintain the look and feel as per the Absa bank standards.
    Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

    In conjunction with the Branch Operation Lead – BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel etc.
    Staff costs
    Sundry losses
    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
    Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.

    Internal Controls, Governance, Processes & Procedures – Time split 15%

    Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
    At all times, through the BOL, ensure branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
    Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
    Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
    Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.

    Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

    Branch expenditure.
    Equipment maintenance.
    Overtime approvals.
    Stationery consumption, telephones, electricity, water, travel etc.
    Staff costs
    Sundry losses
    Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
    Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
    Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
    Ensure all fees and commissions due to the bank are collected.
    Drive quality sales through actioning of unfunded accounts, uncollected credit cards and delinquency.
    Ensure Data privacy policies are adhered to at the branch at all times.

    Customer Experience: Time split 15% 

    Branch must maintain the look and feel as per the Absa bank standards.
    Ensure excellent customer experience is maintained at all times.
    Ensure set TAT is achieved at all times.
    Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
    Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
    Ensure customer data is up to date.
    Ensure branch NPS score are maintained as per the set standards.
    Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
    Provide leadership around customer experience at the branch.
    Monitor the counter service to ensure customers are served within acceptable waiting time.

    Capacity Building & People Management; Time split 10% 

    Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity.
    Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance.
    Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
    Effectively manage, mobilize and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve the common goals.
    Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
    Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff.
    Manage performance/disciplinary issues/grievances for branch staff.
    Management of leave/sickness

    Role/person specification
    Preferred Qualification

    University degree in a relevant discipline, post graduate qualifications will be an added advantage.

    Preferred Experience.

    At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.
    Prior experience in the banking industry; including experience in supervisory or managerial positions.

    Knowledge and Skills

    Strong leadership, managerial, and interpersonal skills necessary to effectively lead and motivate teams, collaborate with stakeholders, and drive change within the branch.
    Strong leadership and Managerial Skills.
    Demonstrate effective communication skills, problem-solving abilities, and the capacity to motivate and develop staff.
    A solid understanding of financial products and services offered by the bank.
    knowledgeable about lending procedures, investment options, regulatory compliance, risk management, and customer relationship management.
    A solid track record of achieving sales targets, & the ability to drive sales and deliver excellent sales target set by the bank.
    A good understanding of banking regulations, compliance requirements, and risk management practices to ensure that the branch operates within legal and ethical boundaries.
    Up to date knowledge of competitor and market activity in local area
    Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.

    Ideal Job Competencies
    Technical Competencies

    Technology Skills; Knowledge of computerized banking applications and spreadsheets
    Conceptual and analytical skills; Ability to quickly grasp and understand systems and keen to details.
    Risk management; Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
    Compliance and Regulatory Framework; Top incision understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KBA, KRA etc.
    Basic Credit Skills; Good knowledge of personal and business credit underwriting and portfolio management.
    Audit standards & Legislation; Good knowledge of International Accounting and Audit Standards, and Legislation
    Knowledge of Banking and Business Operations; Knowledge of all the Banks operations and processed and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.

    Behavioral Competencies

    Results and achievements oriented; Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads to optimize employee productivity. Ability to effectively plan and monitor the branch performance using defined system and processes.
    Leadership and Management Skills; Ability to identify, nurture and grow talent for self and others. Capability to mentor and manage changes. Self-empowerment to enable development of open communication. Teamwork and trust that are needed to support performance and customer service-oriented culture.
    Communication & Interpersonal Skills; Well-developed oral and report-writing skills, ability to work with, coach and mentor staff.
    Negotiation & Selling Skills; Must be a good negotiator, particularly in changing behavior and work practices but always win/win. Negotiate with customers on product offering to grow customer numbers/value and product uptake.
    Human Resource Management Skills: Leadership skills, team building and ability to train, develop, lead and build motivated teams.
    Personal Ethics; Must be honest, fair, just but firm with self, and of high integrity.
    Relationship Management: Managing colleague and client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet.
    Conscious of banks reputation; Protect and enhance the banks reputation.
    Key stakeholders that the position holder will need to liaise/work with to be successful in this role.

    Internal & External

    All branch staff.
    All other Departments
    Other bank staff (Internal customers
    Other Local banks
    Customers (Internal & External)
    CBK
    Kenya Bankers Association
    Kenya Revenue Authority
    Service providers

    Decisions the position holder is empowered to make:

    Empowered to make managerial decisions.
    Sign transactions within the approved limits
    Discretion on resource allocation within the branch under approved headcount for optimum productivity.
    Approval on costs within set budgets e.g. taxi expenses, staff catering expenses.
    Payment and receiving of transactions up to authorized limits.
    Approval of staff leave.

    Work Cycle and Impact:

    In charge of branch strategic initiatives
    Branch leave management.
    Review and testing of offsite bank keys.
    Management of E-Learning for self and other branch staff.
    Ensure that Snap checks are undertaken strictly as per the laid down bank procedures (Monthly, quarterly, annually)
    Routine testing of control application and effectiveness

    Education

    National Certificate: Accounting (Required)

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