Jobs Kenya

Job Experience: Experience of 3 – 4 years

  • Customer Service Team Leader

    Customer Service Team Leader

    Job Description

    Will be responsible for; effectively managing, coaching and motivating agents to meet individual, team and business
    Key Performance Indicators by carrying out responsibilities in the areas of Customer Experience, Orientation;
    Performance Management; Quality Assurance;
    The Customer Service Team Lead will also do Reporting;
    Administrative duties; and Attendance management.

    Responsibilities:

    Manage a team of 10-12 customer service staff
    Achieve First Reply Time, Full Resolution Time, CSAT and Quality set expectations
    Manage team shifts planning, time off, raining, growth plans, annual leave plans and overtime.
    Daily, Weekly and Monthly reporting on agent and team performance 
    Work with senior agents to manage escalations within defined timelines
    Conduct periodic coaching sessions with agents as scheduled
    Work with the Customer Service Director to achieve consistency across teams, by building awareness of team strengths and development needs.

    Qualifications:
    Experience:

    Minimum 3-4 years work experience; with 2 years experience in a leadership position · Proficient in MS Office Suite – MS Word, MS Excel and Powerpoint
    Good understanding of Performance Management Programme
    Excellent Coaching Skills & previous experience in leading teams
    Demonstrated exceptional Customer Service Skills
    Experience with ticketing management systems (ex. Salesforce, Zendesk, etc.)
    Experience with or awareness of industry’s latest technology trends and applications (e.g. live chat technology)
    Experience working with an international, distributed team.

    Key competencies and attributes:

    Ability to maintain confidentiality of information
    Good interpersonal; communication skills and coaching skills
    Excellent organizational skills
    Attention to detail, good numerical skills
    Ability to work in a strict deadline driven environment
    Maintains healthy team dynamics through well developed conflict management skills
    Recognizes and acknowledges team and individual performance
    Open minded and flexible approach to adapt to changing processes; and job requirements

  • Core Execution & Tree Kit Coordinator

    Core Execution & Tree Kit Coordinator

    Job Description

    Reporting To: Core Deliveries Unit Lead
    Job Description:
    The Core Execution and Tree Kit Coordinator is responsible for the overall management and execution of the annual Tree Kit project and provides process and execution support during core Input Deliveries.
    By liaising with the relevant Unit Leads, the Coordinator will budget, plan and develop the relevant processes and policies that will guide tree kit creation. They will devise and present strategy which will enable tree kits production run effectively and sustainably.
    During the year on year core Input Deliveries, the Coordinator will support the execution functions of Input Delivery such as Truck Scheduling, Transfers Planning, Discrepancy Investigations, etc.
    Your Responsibilities

    Develop and execute a repeatable annual operational plan for Tree Kit production. Designing a tree kit production budget, resource planning with the management, creates a schedule of activities and identification of staffing need and works closely with HR to meet the staffing needs.
    Act as the key liaison for all stakeholder departments supporting the Tree Kit project. Coordinates all relevant stakeholders, providing timely and comprehensive updates and acts as a point of contact for all relevant teams to troubleshoot tree kit production challenges.
    Ensure production performance, volume and quality goals for the Tree Kit project are met, coordinates with all relevant teams to ensure material needs are met as per operational plan, proactively resolve production challenges and conduct regular reviews and suggest production improvements.
    Provides process and data execution support for Input Deliveries year on year. Through collaboration with the data unit ensures correct input data and bale sizes are captured in the roster and relates exactly to sap unit sizes.
    Plan for, develop and document new policies/processes in support of scalability. Works with management to design, build and implement better policies, more and efficient processes for their project
    Provides professional development opportunities and coaching to their direct reports. Working closely with team members managers, Invest heavily in understanding each of their team member’s strengths and key development areas and plans appropriate skills- trainings or coaching sessions .
    Supports management in any staff training or hiring processes for their unit. Identifies gaps or needs within the unit and drafts hiring propositions and job description documents for review by management and engages in the appropriate stages of the hiring process for any staff in their unit
    Supports the implementation / growth of mechanisms which improve team culture by overseeing the implementation of new mechanisms which management have designed and providing regular feedback to management on the success/failure of these mechanisms within their unit.

    Our Requirements

    College Level Education (Logistics, Supply Chain Management, and Manufacturing preferred)
    3-4 years of relevant work experience
    Demonstrable experience in supervising a manufacturing or production activity preferred
    Strong analytical skills in analyzing processes and designing improvements
    Proficiency in using MS Office and related online tools such as Google Documents and Sheets
    General team management experience – you will supervise a team of production casuals
    Experience in managing medium sized projects
    Positive attitude with a strong work ethic. Ability to work under pressure and meet tight deadlines.
    Demonstrated commitment to teamwork and collaboration.
    Respect and extends dignity to all people.
    Integrity, foster trust and a positive work environment.
    Innovation and creativity at the workplace.
    Ambitious, thrives on new challenges and opportunities to contribute on a large and small scale.
    Eager to learn, teach, enhance current logistic practices and develop new standard operating procedures
    Task Oriented, driven by milestones and deadlines. Stays organized under pressure and enjoys fast paced environment.
    Reliable, takes pride in meeting deadlines, exceeding expectations and being accountable for mission critical endeavors.
    English spoken and written fluently

    Benefits: Mutual Health Insurance, staff loans, small airtime and transportation allowances
    Career development: Twice annual career reviews and constant feedback. Your manager will invest significant time in your career development.

  • Assistant Marketing Manager

    Assistant Marketing Manager

    Job Description
    KEY SKILLS

    Strong communication, sales, presentation, management, and leadership skills; goal-oriented, flexible, and creative under pressure; knowledge of current marketing trends and multimedia platforms; strong budgeting, Internet, and computer skills.

    EXPERIENCE

    3 – 4 Years in marketing.

    QUALIFICATIONS

    Ability to organize a large number of marketers.
    A good team player and team leaders, with the ability to coordinate all activities involving marketers.
    Setting and following up on targets for the marketers. Ability to plan and strategies.
    Proactive, creative and innovative as well as initiative taking.
    Ability to collect market intelligence as well as forecast the changes in the education Sector which might affect the company. Highest of a degree in sales and marketing.

    MAIN JOB TASKS AND RESPONSIBILITIES

    To manage and coordinate all marketing, advertising and promotional staff and activities
    To conduct market research and market intelligence in order to determine market requirements for existing and future products and services To carry out analysis of customer research, current market conditions and competitor information and activities
    To develop and implement marketing plans and projects for new and existing products and services
    To expand and develop marketing platforms by scouting for new business opportunities
    To ensure retention of the current customers, and devise ways of recovering lost customers
    To oversee and manage the productivity of the marketing plans, activities and projects to ensure growth in revenue and return on investment
    To monitor, review and report on all marketing activities and results
    To propose budgetary needs for the marketing department and manage the marketing budget allocated to the department expeditiously and judiciously
    To deliver marketing activities and results within agreed budget To monitor and report industry best practices
    To nurture and ensure growth, unity and teamwork in the Marketing department
    To set, in consultation with the departmental members, performance benchmarks and Targets
    To provide weekly marketing reports to the Marketing Director and the Board
    Any other duties as shall be assigned from time to time by the relevant officers of the Company

  • Supervisor Assistant Accountant Restaurant Manager Waiter / Waitress Chef

    Supervisor Assistant Accountant Restaurant Manager Waiter / Waitress Chef

    Job Description
    Overall Responsibility /Key Responsibilities
    Act in accordance with the instructions of and comply with all lawful directions of the CompanyPromote and safeguard at all times the interests of the Company and its business and not do anything detrimental to those interests.
    Qualifications and Experience Education:

    Diploma in any of the following; Business Administration, Hotel Management, Business Management and Certificate in Customer Service, front office, House keeping
    Experience: Minimum 3 to 4 years work experience in a supervisory position
    Excellent communication and reporting skills
    Ability to organize many different operations, analyzes budgets, solve problems and multitask
    Good interpersonal skills
    Experience in Hotel Industry will be an added advantage.
    Excellent in multitasking, and computer skills. 
    Must be able to maintain records regarding transactions on computers.
    Must be professional, polite, and reliable.
    Integrity, honesty and accountability in all dealings.
    Must be ready to work varied hours/days and sometimes even on weekends.
    Trustworthy and values based
    Communication and reporting skills – Ability to work under pressure – Quick learner

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  • Advisor- People & Culture

    Advisor- People & Culture

    Job description
    Achieving A&K’s ambitious strategic priorities will be complex and challenging. Its continued success will be dependent on building and retaining a world-class team. The successful candidate will offer HR Business Advisory work as well as co-lead the implementation a talent management suite. This will be a fixed term contract, initially for ONE YEAR with possibility of extension. He/she will be a trusted People advisor to our internal clients and should be able to support the implementation, training and adoption of the talent management system. This will include uploading clean data into the system and ensuring the functions of the system are well aligned to efficiently meet the needs of AKI.
    The role will report to the Manager of P&C. It will also involve coordinating closely on people matters with other senior stakeholders including the A&K’s Partners, head of P&C, the senior management team as well as a range of advisers and support providers.
    In more detail, the areas of responsibility include:

    HR Advisory Support

    Provide support to the recruitment, on boarding, employee engagement, training, performance management and separation processes.
    Act as a trusted advisor to our internal clients on adhoc P&C matters.
    Assist in creating the relevant P&C people analytics dashboards.
    Support the integration and regionalisation of best practices across AKI.

    Special projects

    Following direction from the vendors project lead, create the data needed and ensure it is uploaded as per the vendors requirements.
    Assist the P&C team to populate clean data in the correct format required by the system.
    Work together with the project lead to ensure the system is correctly configured and processes are mapped accordingly.
    Work with the P&C team to formulate recruitment databases that will cover requisition management, candidate management, offers, onboarding and career centre development.
    Work closely with the head of P&C to ensure the automation of the performance management system and process.
    In liaison with the manager of P&C, ensure the learning management, career development & succession planning modules are uploaded- at the right time.
    Champion staff trainings and act as the system administrator.
    Support the roll out of the talent management system across AKI.

    The role will be based in Nairobi, Kenya.
    Experience and personal qualities
    This role will require a high calibre and experienced HR professional with the highest levels of ambition and commitment.
    The following experience is preferred:

    Bachelor Degree in Business, Psychology, HR or a related field from a recognised institution.
    At least of 3-4 years of relevant work experience.
    Experience as a HR Manager or a HR Business Partner/ Advisor in a Professional services firm.
    Experience offering advisory or practice support across all areas in the HR value chain.
    Working in an organisation that has a Human Capital Management system. Preferably SAP, Oracle or Deltek.

    The following personal qualities are preferred:

    Ability to deal well with ambiguity, including excellent flexibility and adaptability.
    Firm commitment to the highest standards of quality.
    Excellent planning and organisational skills.
    Tenacious go getter with high analytical rigour.
    Ability to learn quickly in a highly dynamic and fast-moving environment.
    Excellent emotional intelligence, team skills including empathy, awareness and the ability to develop highly collaborative relationships.
    Courageous and able to challenge with credibility and sensitivity.
    Action-orientated and innovative.
    A commitment to A&K’s behaviours.

  • Digital Marketing Manager HR Consultancy IT Manager National Route to Market Manager Real Estate General Manager Risk & Compliance Manager Executive Sous Chef Security Firm Store Manager Legal Manager Procurement Manager Group General Manager Printer Operator

    Digital Marketing Manager HR Consultancy IT Manager National Route to Market Manager Real Estate General Manager Risk & Compliance Manager Executive Sous Chef Security Firm Store Manager Legal Manager Procurement Manager Group General Manager Printer Operator

    Our client is currently seeking to fill a position of a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all its digital channels.
    Responsibilities

    Plan, execute and oversee all the social media strategy for the company web marketing database, email, social media and display advertising campaigns
    Plan, build a, maintain and managing digital marketing campaigns
    Assess and report performance of all digital marketing campaigns, and assess against goals
    Managing online brand and product campaigns to raise brand awareness.
    Identify trends and insights, and optimize spend and performance based on the insights
    Plan, execute, and measure experiments and conversion tests
    Collaborate with internal teams to create landing pages and optimize user experience
    Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
    Collaborate with agencies and other vendor partners
    Evaluate emerging technologies.
    Developing strategies to drive online traffic to the company website.
    Tracking conversion rates and making improvements to the website.
    Responsibility for planning and budgetary control of all digital marketing
    Evaluating customer research, market conditions and competitor data.

    Requirements

    Degree/ Diploma  in Business  related field
    3-4 Years  working experience in digital marketing

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  • Tech Operations Lead

    Tech Operations Lead

    Job description
    The Tech & Operations Lead is responsible for coordinating the technical development of new tools and operational processes for new products created by the MicroEnsure Labs team in Kenya and as required, in other MicroEnsure countries.
    Prior to product launch, this role will design and build data collection tools and outline technical requirements for any needed app, database and web development. You will support early market tests by helping to build simple pre-launch tools and processes. As products launch, you will optimise business processes, improve technological tools and organise, manage, and administer the data generated by live products. Operationally, you should ensure robust data collection and error checking, produce reports to measure Key Performance Indicators and ensure financial accuracy. Technologically, the job will entail outlining technical specifications for apps, mobile web and cloud databases, managing quotes, testing technology prior to launch, identifying and tracking bugs and coordinating updates and improvements to the tools we create. The products and tools developed by the Tech and Operations Lead should be customer-centric, drawing on direct and in-direct input from potential end-customers.
    The ideal candidate should have a high level of integrity, a strong eye for detail and be a proactive problem solver.
    Key Responsibilities Include:

    Participate in and sometimes lead product development efforts
    Develop and implement procedures for monitoring the operational effectiveness of the business
    Design data collection methodology for Labs projects
    Develop technical specifications and requests for proposal for mobile and mobile-web applications as well as cloud-databases and portals to access the data.
    Liaise with development resources on project management
    Monitor and report on product performance
    Develop and maintain documentation for operational processes and procedures.
    Advise on technical requirements and clearly explain and justify technical components necessary to implement Labs projects
    Obtain, manage and assess quotes for professional technical development

    Qualifications & Skills

    4-year degree qualification required, preferably in a subject related to math or computer sciences
    At least 3 years’ work experience, preferably in an international organisation
    Experience in developing and improving operational delivery processes
    Ability to perform business analysis by utilizing operational, financial and other data
    Understanding of technical infrastructure for mobile phone and mobile web applications.
    Knowledge of coding basics and limitations of software
    Ability to clearly define algorithms for technical specifications to pass on to a developer.
    Experience working on development of mobile phone and web applications as a developer, collaborator, or manager.
    Working knowledge of databases and database management tools.
    Coding / software development experience a plus: Java, HTML5, Android and iOS, SQL, MySQL, AWS preferred
    Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure and meet tight deadlines.
    Extraordinary interpersonal and communications skills, especially with customers and in customer service situations.
    Flexibility: willingness to work long hours, nights or weekends in order to make the project a success.
    Grit and persistence in trying to test our new products and the ability to not be discouraged.
    Experience working cross-culturally, and on tools or products for both a local and international user base.
    Proactive and inherently motivated to do your work, and do it well.
    Willingness to work as a team member with people across geographies and cultures
    Fluency in spoken and written English essential, local language knowledge preferred
    Expert knowledge of and experience with Microsoft Excel

  • IT Sales Executive

    IT Sales Executive

    Position Summary
    The candidate should have enterprise solution sales experience in manufacturing, retail and distribution. The person in this role will be relied upon to maintain and grow current client accounts as well as aggressively pursue new business. This role will have uncapped commission and there is a lot of opportunity for success.
    Responsibilities

    Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs
    Cold-calling to create interest in products and services, generate new business leads and arrange meetings
    Identifying and developing new business through networking and courtesy and follow-up calls
    Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently
    Marketing and promoting a portfolio of products by writing and designing sales literature and attending industry events
    Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals
    Developing effective sales plans using sales methodology
    Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale
    Advising on software features and how they can be applied to assist in a variety of contexts such as accounting, manufacturing or other specialist areas
    Meeting sales targets set by managers and contributing to team targets
    Networking with existing customers to maintain links and promote additional products and upgrades
    Handling hardware or software problems and faults and referring on to specialist technical colleagues
    Responding to tender documents, writing proposals, reports and supporting literature
    Managing workload to organize and prioritize daily and weekly goals
    Contributing to team or progress meetings to update and inform colleagues

    Requirements

    Minimum 3-4 years’ experience in software solution sales in East African market
    Must be self-motivated to drive the business growth
    Must have good communication & presentation skills
    Be the bridge between clients and delivery team

  • Structural Engineer Legal Officer Procurement Manager Tour Consultant

    Structural Engineer Legal Officer Procurement Manager Tour Consultant

    Ref No 3293
    Duma works is looking to recruit a Structural Engineer for Esto Africa: a reputable Real Estate Development firm in Kenya.
    About the Job
    Esto Africa , a real estate consultancy and construction firm, seeks to recruit a competent, highly motivated and resultoriented individual for the position of Structural Engineer who will be responsible for analyzing, designing, planning and research structural components to achieve design goals and ensure the safety and comfort of users or occupants
    Responsibilities

    Providing structural design and supervision inputs in respect of projects undertaken by the company
    Production of design using AutoCAD or any other computer programs as necessary
    Preparation and production of project reports
    Undertaking in-house design reviews,Liaising with clients and other consultants in the course of the project,Preparation of contract documents and any other related documents
    Supervision of employees/ trainees who may be placed under your guidance, Attending to site inspections and site meetings

    Qualifications

     Bachelor’s degree in civil and structural engineering
    At least 3– 4 years relevant work experience in structural design and detailing of building structures
    Excellent communication and interpersonal skills
    Demonstrates sound work ethics
    Proficient in AUTOCAD/ARCHICAD

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  • Mechanic Job

    Mechanic Job

    Job Description
    Roles & Responsibilities:

    Examine vehicle engine and mechanical/electrical components to diagnose issues accurately
    Examine vehicle computer and electronic systems to repair maintain and upgrade
    Conducting routine maintenance work to ensure vehicle functionality and longevity
    Troubleshoot reported problems and resolve them in a timely manner & performing preventive maintenance
    Perform thorough maintenance on machinery, equipment and systems
    Clean and apply lubricants to machinery components
    Replenish fluids and components of engines and machinery
    Provide consultation on correct maintenance and preventative measures to machine or vehicle users
    Keep logs of work and report on issues

    Minimum Requirements

    Diploma in Mechanical Engineering preferably Automotive Engineering
    3 – 4 Years’ experience in reputable company with proven experience as auto mechanic
    Excellent knowledge of mechanical, electrical and electronic components of vehicles
    Working knowledge of vehicle diagnostic systems and methods
    Valid driving license
    Mature, flexible and able to work with minimal supervision.
    Good interpersonal and communication skills.