Jobs Kenya

Job Experience: Experience of 3 – 4 years

  • Contact Center Team Lead

    Contact Center Team Lead

    Purpose of the Job
    You will onboard, train, motivate, develop, and lead our Customer Service Centre team to ensure the effective and efficient running of our call centre with the aim to assure call quality, drive sales, increase occupancy and revenue and assure a great customer (new and current) experience.
    Key result Areas/Key Responsibility Areas

    Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets – occupancy and customer delight.
    Provide clear and concise direction, support, and guidance to the team through training, supervision and setting of SMART objectives.
    Manage performance through regular, effective reviews, quality control, addressing performance issues according to the company’s policies and procedures.
    Conduct development reviews and recommend training and development plans.
    Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency at the CC.
    Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner.
    Act as a role model for the CC team whilst striving to achieve high standards of performance and customer delight.
    Create an inspiring team environment with an open communication culture
    Delegate tasks and set deadlines
    Oversee day-to-day operation

    Qualifications

    3-4 years of experience in a contact center preferably in the hospitality and ore real estate environment.
    At least 2 years spent as a contact center supervisor with responsibilities such as training, quality control, and productivity measurement.
    Degree or Diploma in Business related course from a recognized institution
    Exposure in Contact Centre Technology, and CRM
    Proficiency in Excel and ability to understand systems to drive improvements
    Proficiency in Data Analytics
    Proven work experience as a team leader or supervisor
    In-depth knowledge of performance metrics
    Generally, tech-savvy
    Excellent communication and leadership skills
    Organizational and time-management skills
    Decision-making skills

    Apply via :

    hire.peoplehum.com

  • Engineering Supervisor Engineering Technician

    Engineering Supervisor Engineering Technician

    Job Description
    They seek to hire a well experienced Engineering Supervisor to supervise the staff responsible for plant maintenance.
    Key Responsibilities

    Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for plant maintenance
    Provide advisory assistance in regard to equipment and equipment needs and conditions.
    Identifies staff development needs and trains the maintenance personnel in plant equipment maintenance and safety methods, procedures, and techniques for maximum productivity.
    Maintain all equipment manuals, equipment warranties, and tool inventories.
    Assist with the supervision of installation and commissioning of plant equipment.
    Maintains records, prepares reports, and composes correspondence relative to the work.
    Work closely with the production Supervisor to review and prioritize work requests.

    Skills & Qualifications

    Bachelor’s degree in Electrical/Mechanical (plant) engineering
    A higher diploma in electrical or mechanical plant operations (KNEC)
    Must have 3-4 years working experience in FMCG industry
    Must be proficient in the use of MS Office suites of packages
    Must be prepared to work in a shift arrangement.
    Excellent analytical and troubleshooting skills
    Excellent analytical and troubleshooting skills

    go to method of application »

    If you are up to the challenge, possess the necessary qualification and experience; please send your application enclosing detailed CV and contacts of three referees quoting the job title on the email subject (Engineering Supervisor) to hr@fresha.co.ke on or before Friday 5th November 2021

    Apply via :

    hr@fresha.co.ke

  • Production Shift Supervisor

    Production Shift Supervisor

    Our client a leading energy and environmental solutions company whose core business is providing heating, cooling, water and waste management and speciality in chemicals seeks to recruit a Shift Supervisor to coordinate daily operations, makes sure that all s operations run smoothly, responds to inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to middle or upper management with any ongoing issues or problems
    Duties and Responsibilities

    Assign staff members to shifts including working hours and days
    Assign tasks to staff members
    Supervise staff to ensure tasks are completed in time and in a standard manner
    Order materials needed for production
    Resolve workplace disputes amicably
    Evaluate staff performance and recommend training where necessary to boost employee efficiency and effectiveness
    Responds quickly and practically to emergencies, crisises and unexpected problems during a shift
    Monitor employee work habits and ensures tasks are completed within the stipulated timeframe
    Ensure inventory is accounted for at all timed
    Processes paper work for HR an upper management as required and expected
    Any other duty to be assigned by management

    Qualifications

    Diploma/ Degree in Mechanical Engineering
    At least 3-4 years of proven experience in a supervisory or related role in manufacturing industry
    Good communication skills; written and verbal
    Excellent time management skills
    Ability to solve complex problems while multitasking
    Excellent organizational and leadership skills
    Well versed with health and safety protocols

    Apply via :

    www.linkedin.com

  • Full Stack Developer

    Full Stack Developer

    We are seeking to hire a full stack developer to assist in building our current projects. You will be working alongside other developers in building a highly available, scalable, reliable, fault-tolerant Platform.
    Responsibilities

    Design and implement features as defined in the Product roadmap
    Review design documents, perform code reviews and weigh in on implementation choices from other technical teams
    Collaborate and support cross-functional teams (Product, and Business Development) to ship scalable software solutions
    Continually improve our codebase with clean and efficient code as well as solving problems using the most appropriate technology
    Contribute to the testing infrastructure to increase code coverage for backend modules.

    Requirements

    4+ years of backend software engineering experience
     3+ years coding in one or more of the following languages: Reactjs , Ruby, Laravel Php
    Applied knowledge on AWS, Digitalocean.
    Expert knowledge in REST API design and development for mobile/web use
    Expert proficiency in Agile development process
    Worked with a remote & distributed team·        
    Excellent ability to prioritize and communicate in a fast-paced environment
    Strong relational database experience (MySQL, PostgreSQL, Oracle, or MS SQL)Strong non-relational database experience.
    BS degree in Computer Science or related fields

    Interested and qualified candidates should forward their CV to: jobs@kakolokol.com using the position as subject of email.

    Apply via :

    jobs@kakolokol.com

  • Network Engineer

    Network Engineer

    Job Description
    The Network Engineer will work with a team of Network Administrators and Engineers to provide first and second level technical support services and will report to the IT Manager.
    The successful applicant should have experience in the following areas:-

    Supporting, Configuration and Administration of Cisco Core and Edge Switches & Routers, WAN, LANs, VoIP, IPT, PABX in a large Enterprise network;
    Electrical Power Systems, UPS, Generators and Air Conditioning Systems;
    Providing 1st level support in the above areas.
    Implementing projects in the above areas.
    Working with 3rd party infrastructure service providers and vendors;
    Administration and configuration of internet routing protocols i.e. BGP, EIGRP among other

    Knowledge & Skills Requirements:

    University Degree in Information Technology/Electrical Engineering or related discipline.
    3 – 4 years working experience
    Proof of CCNE Certification
    Proof of CCNP Certification

    Personal effectiveness

    Strong interpersonal customer service skills
    Excellent communication skills both written and oral
    Ability to meet deadlines
    Ability to work under minimum supervision
    Ability to work during odd hours

    The position offers an excellent career growth opportunity and a competitive remuneration package.

    If you meet the above criteria, apply online at http://careers.nationmedia.com before 10th October, 2021.

    Apply via :

    media.com

  • Company Secretarial Consultant

    Company Secretarial Consultant

    Position Summary
    We are looking for a diligent and high performing Company Secretarial Consultant. This role entails providing support to the Company on all company secretarial and corporate governance matters. The ideal candidate will be ambitious, mature and hardworking. This position requires a high level of attention to detail, a positive attitude, awareness of best practices on company secretarial and systems, flexibility, enthusiasm, dependability, and trustworthiness.
    Responsibilities

    Making applications for work and residence permits and duty remission facilities for expatriate staff;
    Assisting in the incorporation and administration of Kenyan companies and foreign entities;
    Providing company migration and re-domiciliation advice and services;
    Supporting clients on filing of tax and annual returns;
    Introducing clients to leading banks in Kenya for opening and operating of bank accounts;
    Business introduction and provision of guidance on trade and finance opportunities;
    Providing of Share Registration advice and services;
    Company re-organisation services and Liquidation services;
    Assisting clients on compliance with the Company’s memorandum of incorporation; and
    Preparing of any circulars and other documentation to be sent to shareholders by the company.

    Experience and Personal Qualities
    Previous experience in a similar role;

    The ability to build and maintain highly effective working relationships with a range of people (both internally and externally);
    Ability to adhere to the expectation of complete confidentiality on all business matters;
    Ability to effectively communicate and collaborate with a diverse range of people and job functions; and
    Flexible and able to operate in a diverse environment.

    Qualifications

    Graduate from a recognised university preferably with a Bachelor of Laws (LLB) or any other business-related discipline.
    Three to four years’ experience in a listed corporate environment.
    Registered with the Institute of Certified Public Secretaries.
    Should be well versed with the various provisions of Companies Act as well as all filing requirements at the Company Registry.
    The role will be based Kenya, with potential travel within East Africa.

    If your career aspirations match this opportunity, please send your cover letter and CV to careers@africalegalnetwork.com referencing this position CSC/ADILI/21 before 12:00pm (GMT) Thursday, 30th September 2021.

    Apply via :

    careers@africalegalnetwork.com

  • Business Intelligence Developer

    Business Intelligence Developer

    Job Summary
    The role holder is responsible for creation of algorithms to automate extraction, analysis, and presentation of complex data. They will be responsible for improving efficiency in the presentation of data and insights for end user consumption. The holder will be required to translate business requirements into automated solutions using self-service platforms and analytics solutions. They will be responsible for ensuring the algorithms and the dashboards are operating accurately and in an efficient manner.
    Job Description
    Key accountabilities:

    Interpret stakeholders’ requirements, use cases, user stories and wireframes into business solutions
    Facilitate automation by designing processes to collect data, maintain its quality, enrich it, and present insights
    Adhere and maintain standards set by the data governance team in development of data artefacts and BI solutions
    Work with BI Analysts to execute MI/BI project plans
    Integrate data sources to create functional BI solutions, dashboards, and scorecards.
    Support BI Analysts respond to complex data requests by creating and curating advanced structured queries
    Support Data Science team in data sourcing , classification , and exploratory data analysis in support of AI/ML use cases
    Transform large, disparate datasets into reusable artefacts such as multidimensional cubes, fact tables, data models, views etc. to be maintained in the data warehouse.
    Develop algorithms, dashboards, and reports to solve business questions/use cases
    Develop solutions in agile fashion to deliver quick and incremental value to stakeholders.
    Undertake research and development and apply new techniques in solving business reporting problems.
    Actively challenge status quo and offer ideas to improve operations and existing solutions deployed by colleagues.
    Work within the multidisciplinary teams including data engineers, data scientists, product managers, agile delivery managers, to scope, plan and deliver data driven insight

    Role/Person specification:
    Education and experience required

    Bachelor’s degree in IT, technology, data science, business analytics or math focused fields is preferred (or equivalent on-the-job experience and personal analytics projects).
    Minimum 3-4 years Technical experience

    Knowledge and skills:

    Strong analytical and diagnostic skills
    Ability to work in teams and remotely
    Experience in working within a large complex organization with multiple stakeholders
    Knowledge of agile project management and development techniques
    Experience in object-oriented programing/function scripting languages
    Knowledge of technology project management tools such as JIRA, Planner, DevOps

    Competencies:

    Proficiency in using query languages across multiple platforms
    Proficiency in use of Microsoft Business Intelligence products
    Experience in use of tools for analytics such as SQL, Alteryx, IDEA, Knime, Power Query
    Experience in use of SSRS, SSIS, PowerBI, Tableau and similar visualization tools
    Experience in development of reusable data artefacts such as multidimensional cubes
    Experience in design and development of analytic data models
    Experience in technical development of BI and MI solutions
    Experience in use of open-source analytical tools such as Python, R etc.
    Knowledge of data preparation for AI / ML
    Working knowledge of SQL, Hadoop and Denodo
    Evidence of working with both structured and unstructured data
    Evidence ability to integrate different tools to deliver technical analytical solutions.

    Education
    Higher Diplomas: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Senior Software Developer

    Senior Software Developer

    Job Description
    Are you a Senior Software Developer with 3-4 years experience?
    Do you have strong skills in coding, especially, in java backend, frontend, java script and html? Are you keen on being a part of an innovative team creating ground-breaking solutions?
    Then Virtual Pay is the place for you!

    Send your application to careers@virtual-pay.io and it could be the beginning of the next great chapter of your career!Interviews will be conducted on a rolling basis, only shortlisted candidates will be contacted.

    Apply via :

    careers@virtual-pay.io