Job Experience: Experience of 3 – 4 years

  • Monitoring, Evaluation and Learning Officer

    Monitoring, Evaluation and Learning Officer

    Major Duties and Responsibilities
    Monitoring and Evaluation

    Assist in designing and implementing data collection activities such as needs assessments and post distribution monitoring.
    Assist in designing nutrition database capturing key performance indicators for Marsabit project.
    Train relevant projects’ staff on M&E tools, data collection and analysis.
    Ensure the collection of good quality data to reflect the progress of programming by supervising data collection teams.
    Actively participate in the lessons learned discussions with the field sector advisors, project managers and field teams for improvement of data collection activities and project design adjustments if necessary

    Beneficiary Accountability

    Work with field teams to promote principles and practices of beneficiary accountability by ensuring timely reporting of the beneficiary feedback and consolidation before sharing with the AAP focal point.

    Communications

    Provide analysis of data in a timely manner for internal monitoring and donor reporting, writing project reports as required.
    Develop and maintain a transparent, honest, and supportive communication structure with other team members as well as with other Medair staff to uphold a spirit of unity and mutual respect.
    Attend and participate in relevant working groups such as Nutrition Technical forums.

    Quality Management

    Coordinate the technical aspects of field M&E operations such as obtaining latest population data to enable project beneficiaries calculations.
    Maintain robust records of all collected data to provide a clear and transparent account of performance and take immediate action in areas of poor performance.

    Delegated Responsibilities

    Train project field team members on M&E and survey methodologies such as LQAS and cluster sampling as part of staff capacity building
    Oversee data entry process by designing data entry templates (when necessary) and supervise data clerk(s) during data entry.
    Analyse, present data as well as communicate assessment findings with field teams.

    Person Specification:
    Qualification / Experience

    Degree in public health, statistics, or a related field
    Post graduate training and experience in monitoring and evaluation of humanitarian programmes using qualitative and quantitative data collection methods is desirable

    Work experience

    4 years of experience in data analysis and communication including report writing
    3 years of experience managing a humanitarian M&E including health, WASH, and nutrition data.

    Languages

    Good English (spoken and written)

    IT

    Microsoft Office— Demonstrated proficiency in using Excel & SPSS
    Able to use and programme ODK derived products
    Proficiency using SMART –ENA software and ODK usage to collect data is desirable

    Competencies:
    Team building

    Good communicator
    Team-player with good inter-personal skills
    Experience of cross-cultural communication is desirable

    Adaptability

    Capacity to work under pressure and manage personal stress levels.
    Initiative taker, able to plan and organise own workload.
    Creative, open-minded, flexible, self-learner
    Able to cope with basic living conditions in the field and during field trips

    Technical expertise

    Knowledge of monitoring and evaluation standards and survey methodology
    Able to establish and maintain systems to measure / compile / analyse data for project management.
    Ability to communicate monitoring and evaluation principles and to train others
    Ability to process and synthesise large amounts of complex data into readable and concise formats against tight deadlines.
    Excellent report writing skills.
    Ability to target different audiences and tailor output accordingly.
    Knowledge and understanding of humanitarian standards such as Sphere and HAP

    Interested candidates are required to submit:

    Apply via :

    recruitment-ni@medair.org

  • Database Administrator 

Regional Head of Emerging Customers & Partnerships 

IT Project Management Officer 

System Analyst – Pension

    Database Administrator Regional Head of Emerging Customers & Partnerships IT Project Management Officer System Analyst – Pension

    Role Purpose

    The role holder will be responsible for recommending, implementing, and monitoring system database, best practice, and procedures to manage company’s data and information, administer and provide database support for all application throughout the entire software life cycle processes. The incumbent will also provide DBA support for production, development, test DB environments and resolve DB performanceissues. Maintain end-to-end responsibilities for the Oracle database in all three environments.

    Main Responsibilities

    Review and design database structures, Oracle RMA, Oracle RAC to support business requirementsincluding logical and physical database modeling.
    Responsible for improvement and maintenance of the databases to include rollout, optimization, tuning and upgrades of database technology platforms.
    Install, configure, and maintain database instances, creation of various database objects, create userswith appropriate roles and levels of security.
    Manage and support high performance, highly available and mission critical database platforms for Insurance core applications and other systems.
    Implement database security policies that are consistent with laid security guidelines.
    Implement and perform database backup and recovery strategies that meet recovery and availability requirements.
    Implement best practices and incorporate them in DBA procedures.
    Manage and support Enterprise Data warehouse including the development of reports from the datawarehouse platform.
    Works with various teams to ensure that the associated hardware resources are allocated to the databasesand to ensure high availability and optimum performance.
    Management of project implementation tasks of (BI, Audit Vault, Oracle ERP, Database firewall etc.) toensure a
    well-documented, tracked, seamless and timely implementation.

    Functional Skills

    Experience in implementation & Development of Oracle.
    Knowledge and experience with installation, configuration, backup, recovery, and monitoring of Oracle10g, and 11g databases.
    Working knowledge and experience with databases, Oracle Development, and application technologies.

    Qualifications

    Bachelor of Science Degree in Computer Science or other computer related field from a recognized University
    3+ years of experience with Oracle DBA development
    3+ years of experience with test and production environments
    Certification: OCP /MCSD

    Relevant Experience

    Minimum of 4 years’ work experience in Oracle DBA development, databases security, hardware, and systemsoftware.

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 21st May 2023

    go to method of application »

    Apply via :

    Recruitment@jubileekenya.com

  • Dealer: Trading Desk 

Head, Compensation, Benefits & Analytics 

Relationship Manager

    Dealer: Trading Desk Head, Compensation, Benefits & Analytics Relationship Manager

    Job Purpose Statement

    Under the guidance of the chief dealer, you will assist in the implementation of the Global Market trading strategy in line with the NCBA Bank Global Markets Trading strategy and requirements. You will undertake proprietary trading in the permitted asset classes, as well as manage currency and interest rate positions that the bank holds. You will be managing risk, liquidity and exposure and you will support and manage all aspects of the trading desk.
    You will be responsible for handling and understanding risks associated with Treasury products such as FX Spot, Forwards & Swaps, FX Options, Non Deliverable Forwards, Rates trading and any other structured product within the approved risk appetite and portfolio standards.
    The role should contribute to the organization through better pricing and risk management while providing an information service to the Group. 

    Ideal Job Specifications
    Academic:

    University degree or equivalent

    Professional:
    Ideal Job Specifications

    ACI Certification

    Desired work experience:

    Min 4 years banking experience and min 3 years progressive experience in a busy
    Treasury environment.
     A sound background and knowledge of banking with particular emphasis on Foreign exchange products and money market products. 

    Closing on: May 19, 2023

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    Use the link(s) below to apply on company website.  

    Apply via :

  • Project Manager – Integrations 

Customer Success Account Lead 

Customer Success Account Executive

    Project Manager – Integrations Customer Success Account Lead Customer Success Account Executive

    Main purpose of the job

    We are looking for a (technical)Project Manager to work with various internal and external teams to ensure our integrations are delivered and maintained to the highest technical and functional standards. The role is meant for someone with technical knowledge and the ability to manage parallel projects with a hands-on and strategic approach. You will collaborate with the other Technical Project Manager in the  planning, execution, and first line support of all integrations between CarePay’s platform and external partners’ systems. You will be responsible for improving the performances of existing integrations, effectively managing communication and dependencies between internal and external teams, keeping track of key integrations requirements and delivery of the features, and radiating information and performance metrics across the organization.

    EDUCATIONAL QUALIFICATIONS, KNOWLEDGE &EXPERIENCE:

    A bachelor’s degree (preferably in IT, business administration, or project management);
    At least 3-4 years of relevant working experience handling technical projects
    Expertise in the fundamentals of iterative and incremental software development (you understand software development lifecycle)
    Familiarity with information security best practices, compliance and application of GDPR guidelines in IT
    Excellent technical forensics and trouble shooting skills
    Good documentation and reporting skills
    Proven ability to strategize and implement long-term technical solutions that meet business goals
    Demonstrated ability to interface with executives and stakeholders regarding issues of project scope, status, and risks
    Strong interpersonal and team working skills with ability to work with cross cultural and diverse people and interorganizational teams
    Excellent communication skills, both written and spoken
    Outstanding training and presentation skills
    Fluent in English
    Personal qualities of integrity, credibility, professionalism, and a commitment to CarePay’s mission to Give People Power to Care.

    DESIRABLE SKILLS: ‍

    Master’s degree and/or Project Management certification(s);
    Strong understanding of hospital management information systems or equivalent;
    Proficient team building, leadership, people management and mentoring skills;
    Highly effective risk management and mitigation skills;
    Experience in Case management and Claims management process;
    Previous experience with digital insurance or healthcare; 

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    Use the link(s) below to apply on company website.  

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  • Program Management Gender Equality and Social Inclusion (GESI) Integration Advisor

    Program Management Gender Equality and Social Inclusion (GESI) Integration Advisor

    The Position
    The Program Management GESI Integration Advisor will lead on our work to integrate Gender Equality and Social Inclusion (GESI) into the DNA of how we manage and deliver our programs. This role works closely with the GESI TSU team to ensure integration of GESI-related Technical Support and good practice into the agency’s approach to program management, provides direct support to country teams, owns the GESI minimum standards and associated analytics and embeds GESI within PaQ’s learning and development products and services. In addition, this role will support the agency-wide roll-out of PaQ-led and GESI TSU initiatives where needed. As this role will focus on integrating gender equality and social inclusion into our program management approaches, it will maintain close coordination with the Technical Support Unit’s GESI Team acting as a conduit for program performance and technical excellence.
    Essential Responsibilities
    GLOBAL GESI MINIMUM STANDARDS ROLL OUT AND SUPPORT

    Lead on the adoption and institutionalization of the GESI Minimum Standards by embedding and building ownership across Country, Regional and Global teams
    Support the process of global quality assurance of GESI standards reporting and engage with the analytics of standards and performance data
    Contribute to the roll out, familiarization, adoption and maintenance of an agency wide standards reporting mechanism, with particular focus on the reporting of the GESI standards
    Contribute to the revision process of the GESI Standards and wider Program Management Policy as needed
    Ensure that the program standards team, program managers and directors are oriented, trained and prepared to implement the GESI Standards and understand where and who they can go to for support.

    GESI PROGRAM MANAGEMENT GUIDANCE, TOOLS AND RESOURCES

    Develop and disseminate GESI guidance, tools, and templates needed for country teams to meet and exceed the GESI minimum standards contained in the Program Management Policy
    Create user oriented GESI guidance, tools and resources specific to program management and GESI integration across the lifecycle in close collaboration with the GESI TSU and GDI Teams
    Work with other functions to ensure consistency and integration of approaches, including the HLR, MEL, GESI and GDI teams.
    Support other departments and other technical functions (Goods Distribution, CARM, Finance, Logistics, etc) to, where applicable, mainstream GESI considerations, standards and sensitivities into processes and policies.
    Support the strengthening of country office and partner staff capabilities around GESI in program cycle management in close collaboration with the GESI team.

    DIRECT SUPPORT TO COUNTRY PORTFOLIOS

    In collaboration with the GESI TSU Team, identify high-priority countries or programs that need increased GESI standards technical support, both remote and in-country; engage with regional and country teams for their insights into prioritization
    Apply our Process Improvement methodology throughout country level GESI support, using it as the framework to identify, diagnose and resolve GESI Integration issues
    Utilize data from Mercy Corps’ systems and processes, specifically the global standards reporting mechanism, Tola Data and audit findings, to support in the diagnosis and resolution of GESI related program management issues
    Provide technical support on GESI integration through the program lifecycle, specifically on GESI Minimum standards

    LEARNING AND DEVELOPMENT

    Support the development and alignment of tailored training packages for country offices around strengthening GESI integration
    In collaboration with the GESI TSU Team, create and curate Program Management GESI Competencies
    Contribute to the improvement of Program Standards onboarding resources, as well as onboarding support for key positions specific to GESI
    Lead on the facilitation of GESI Integration communities of practice

    DRIVE SPECIFIC STANDARDS AND PAQ UNIT PROJECTS AND INITIATIVES
    Support the PaQ Unit and Program Standards team to integrate GESI into our internal as well as external work.
    Supervisory Responsibility
    None
    Accountability
    Reports Directly To: Senior Advisor – Program Management Process Improvement
    Works Directly With: Program Managers, Country SMT, Gender Equity and Social Inclusion (GESI)
    Technical Support Unit, Program Standards Team, MEL Team and other Program Performance and Quality Teams, Regional Teams
    Accountability to Participants and Stakeholders
    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
    Minimum Qualification & Transferable Skills

    BA in relevant field required; MA/MS/MBA or equivalent preferred
    4+ years of relevant experience in international relief and development, particularly within country teams
    3+ years of direct Gender Equality and Social Inclusion experience
    Demonstrated understanding of key GESI skills, particularly around Gender Assessments, SADD, and Indicator Development
    Previous experience of creating/contributing to and facilitating GESI professional development products
    Experience with monitoring, evaluation and other learning efforts
    Demonstrated ability to understand and work with project teams, and ability to understand how to develop project deliverables
    Demonstrated ability to communicate clearly and concisely both orally and in writing.
    Proficiency with MS Office software required (Word, Excel, Powerpoint), and Google suite (Google drive, docs, sheets)
    Project Management Certification in Project DPro or equivalent

    Apply via :

    jobs.jobvite.com

  • Senior Fixed Income Dealer

    Senior Fixed Income Dealer

    Key Responsibilities  

    Develop a trading strategy that responds to trends in the current market to enact trades on both the sell side and the buy side.
     Business acquisition and on boarding
     Advising clients on fixed income investments on both the primary and secondary markets.
     Timely and accurate execution of the trades and settlement.
     Client management.
     Ensuring compliance with regulatory policies.
     Using research information to identify and leverage opportunities for developing innovative trading ideas including entry into new markets.
     Conduct induction and mentorship of new employees
     Training of other departmental staff on fixed income
     Preparation and sending out of the daily market tracker report
     Managing and generation of executable market position
     Contribute to the morning market brief

    Key Performance Indicators:

     Achievement of set targets.
     New client sign ups
     Smooth execution and settlement of trades
     Client satisfaction
     Turnaround time to client queries within the shortest period
     Volume and turnover traded in the month

    Education & Experience:
    Academic Qualifications

     Bachelor’s degree in related field

    Professional Qualifications

     CISI
     CFA/CIFA /CPA/ACCA – added advantage

    Specialist Knowledge

     Financial and Capital Markets Knowledge both local and international sectors
     Certification in the use of ATS and Avvento
     Proficient in the use of the market data platforms (Bloomberg and Reuters)

    Minimum work Experience

     3 – 4 years relevant experience

    Competencies:  

    Proficiency in using trading and research platforms
     Proficiency in Excel
     Investment analysis skills
     Sales and marketing skills
     Research and market analysis skills
     Planning and organization skills
     Attention to detail and quick response time
     Excellent time Management skills
     Innovation, creativity and strategic thinking
     Ability to work well under pressure
     Good Written and Oral communication
     Ability to network and retain solid relationships

    If you wish to apply for this position, please email your application with a detailed CV & Cover Letter clearly demonstrating your suitability against the stated responsibilities, education/professional qualifications & experience to careers@genghis-capital.com on or before Tuesday, 17th May 2023.Only shortlisted candidates will be contacted and advance to the next stage of the selection proce

    Apply via :

    careers@genghis-capital.com

  • Officer, Reconciliations

    Officer, Reconciliations

    Job purpose
    Provide operational support to the Head, Client Experience and Shared Services by taking responsibility of reconciling assigned accounts. Highlighting exceptions as detfined in the defined respective account structure to the relevant teams and escalating to Management those posing a risk through delayed action, significant financial risk, inadequate responses provided or otherwise.  

    The role is responsible for management of financial risk through second level control on Bank accounts ensuring completeness of entries passed and querying validity of transactions where necessary.

    To reconcile and follow up on outstanding items in suspense accounts.
    Generate exception reports and escalate long outstanding items in suspense accounts
    Undertake allocated reconciliations and ensure they are of requisite quality.
    Periodically confirm underlying client instructions relate to entries posted to the reconciled accounts for material amounts.

    Key Responsibilities
    Strategic Execution

    Accounts to be in current status at all times.
    Quality of documentation/information.
    Adhere to the SLAs with various business units.
    Reconciliations completed and followed up on within set turnaround times
    Ensure Internal processes and procedures are adhered to at all times with gaps identified reported for remediation.
    Error tracking – generate transaction defect log and propose remedial measures where practical.
    Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the reconciliation team.

    Query and Complaints Management

    Effectively manage client/stakeholder queries and complaints ensuring adherence to set service levels.

    Operational performance

    Confirming ModelBankT24 (MBT24) ledger and General Ledger entries are updated in Intellimatch where applicable.
    Daily reconciliation of Suspense, internal and other accounts.
    Preparing and broadcasting list/reports of outstanding items of the accounts reconciled.
    Query old, strange outstanding entries in accounts reconciled and escalate as per matrix
    Balance confirmation for accounts and advising business and management of the same.
    Custody of allocated account reconciliations and reports.
    Initiate queries relating to outstanding items and follow-up to resolution.
    Check and investigate entries that have defaulted into system suspense accounts.
    Sensitize stakeholders on relevant account reconciliations processes and Intellimatch.
    Participate in testing and validation for projects assigned
    Provide oversight of accounts allocated
    Ensure unknown funds in suspense accounts are queried.
    Update unit management on quality of reconciliation and issues meriting their attention.
    Avail information required for internal and external audit as may be requested.
    Ensure conformity to the set standards and procedures in the department and the bank as a whole.

    Optimise the risk profile in the business unit

    Ensure compliance with approved limits and levels of authority.
    Ensure Satisfactory audit ratings and closure of action plans within our span of control arising from risk assessments, operational risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.

    Compliance adherence

    Ensure that financial standards are adhered to.
    Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

    Stakeholder Engagement

    Finance – review monthly reconciliation submissions and facilitate opening and closure of suspense accounts
    Control teams – assist in resolution of long outstanding items in affected Suspense accounts
    Information Technology – provision of reconciliation information and resolution of IT related queries
    TPS – liaison between Reconciliations on product recon support Other units – provide support in the resolution of reconciliations done and or reported by Reconciliations unit

    QUALIFICATIONS
    Type of qualification: First Degree

    Field of Study:  Finance or Accounting
    Finance or Accounting related qualifications an advantage.

    Experience

    3-4 Years with Operations – processing
    Ability to relate data to products and understand the associated entries expected for service or product fulfilment. This competency is about interpreting data accurately with an emphasis on the processing and interpretation of numbers. This competency also includes the utilization of technology.

    Apply via :

    www.standardbank.com

  • Officer, Internal Financial Controls 

Head, Business & Commercial Banking – Credit

    Officer, Internal Financial Controls Head, Business & Commercial Banking – Credit

    Key Responsibilities
    Maintain a strong control environment

    Assess the effectiveness of financial controls throughout the group and advise/escalate where there is misalignment by ensuring adherence to policies and controls and reviewing and testing the internal financial controls processes by performing sample tests on some IFC controls to check if they are operating as per framework
    Own the design, implementation, documentation, assessment, and monitoring of internal control framework, including group policies and key risks in order to ensure that the group has adequate controls to prevent unintentional and intentional errors in financial reporting, processes and business operations.
    Deliver adequate and timely reporting on the internal control framework and control deficiencies to ensure appropriate communication, documentation, escalation to business partners, senior leadership, and relevant governance body
    Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies
    Work collaboratively with business and process owners to implement and monitor remediation efforts that result from internal control assessments, ensuring the effective implementation of corrective action.
    Actively seek standardization and automation, apply, and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment, and review procedures
    Formulate policies and procedures to improve internal controls, compliance, and efficiency

    Support financial management

    Accountable for transactional financial data and information integrity through gathering, analysing, interpreting, and reporting of financial information.
    Review transactional financial data and information integrity to ensure they accurately reflect the operating results of the business.
    Analyse and interpret data in order to provide financial management information to business stakeholders for decision making.
    Prepare and process accounting journals and verify that supporting documentation to journals is available.
    Analyse and motivate for approval expenditure and in line with supporting documentation. Identify deviations from policy and escalate to finance manager.

    Monitor risk and ensure compliance

    Enforce the group guidelines and policies around financial management and financial control.
    Ensure that all risk issues are managed properly, and incidents are reported timeously with all relevant stakeholders.
    Partner and comply with relevant risk and compliance regulatory frameworks for all finance activities.
    Ensure reputation and business risk is managed.
    Ensure that mandatory compliance training in finance is driven effectively.
    Drive balance sheet substantiation of all balance sheet accounts.
    Provide technical accounting support for finance and business units
    Spearhead preparation of the annual financial statements
    Provide leadership financial audits in the group

    Be a trusted advisor to the business

    Support the business finance teams in creating a finance partnership.
    Obtain an understanding of the business environment and processes which are being supported in order to add value and allow for appropriate decision making to occur.
    Provide assistance in the gathering of financial and non-financial information to support the relevant finance line manager.

    Direct, monitor, manage and support the team in delivering on agreed performance and strategic goals

    Manage stakeholder expectations proactively and appropriately
    Participate in departmental goal.
    Proactively drive own development plans.
    Monitor and support the team in delivering agreed performance goals through collaboration.

    Qualifications
    Minimum Qualifications
    Type of Qualification: First Degree
    Field of Study: Finance and Accounting

    Other qualifications – Recognized professional certification (CPA (K)/ACCA/CIFA).

    Experience Required
    Financial/Statutory Accounting

    Finance & Value Management
    3-4 years
    Financial or Management Accounting experience.

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    Use the link(s) below to apply on company website.  

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  • Banker, Universal – Nairobi

    Banker, Universal – Nairobi

    Job Purpose;
    To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.
    Key Responsibilities;
    Determine personal customer demand

    Engages with customers in order to understand what matters to the customer and deliver against those demands. 
    Validates the customer’s regulatory status (e.g., KYC, POPI, etc.).
    Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons.
    Takes ownership of every demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand.  Drives one-and-done as far as possible – updates relevant systems with history notes as applicable.
    Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.  
    Deals with customer enquiries, ranging from product questions to customer account activities.

    Deliver on personal customer demand – general customer banking demands

    Links / de-links accounts to Cards according to laid down procedures.
    Orders replacement credit / debit cards from Card Division upon customer request.
    Attends to limit increases or decreases of Master Card limits, as per customer demand.
    Processes fixed savings account transactions.
    Processes stop payments, stop orders and standing instructions for customers, issues provisional statements, balance and other simple enquiries (FuneralPlan / Standing Order and Stop Payment).
    Amends EAP beneficiaries.
    Processes value and non-value transactions.
    Processes transactional limits on ATM / credit cards.
    Ensures that all new service requests (queries and complaints) are logged correctly.
    Ensures that service requests in personal work list are actioned within agreed timelines.
    Educates customers on self-service / IVR functionality (e.g., PIN over IVR).

    (Applicable to physical branch only)

    Issues cheque books, cards and Personal Identification Number (PIN) codes.
    Attends to requests and provides Collect statements to customers.
    Issues deposit books to customers.
    Issues unpaid cheques for collection when customers call to collect.

    Deliver on customer demand – account opening (personal customers only)

    Discloses to customers that he/she is acting under supervision along with other relevant FAIS disclosures, and ensures business processes are followed to ensure the customer receives this in writing.
    Manages the risks associated with new accounts, mandates and specimen signatures (physical branch only) by adhering to risk and compliance requirements (e.g., use of online fingerprint verification, scanning at source, eSign, etc.).
    Opens new accounts (including on-boarding), transfers, amends and closes accounts according to laid down procedures (e.g., confirmation of employment, completes AML mandatory fields, etc.).
    Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
    Gathers and completes accurate data for the opening of loan accounts (e.g., secured and unsecured) and granting of facilities.
    Refers matters outside scoring criteria, with the appropriate information, to the Credit Evaluation Manager for further investigation.
    Understands a customer’s conduct on an account by reading bank statements, verifying the income and expenditure and reading and interpreting of scorecards. 

    Drive demand generation opportunities
    In conversing with customers, identify demand generation opportunities:

    Completes lead generation tracking forms as and when required (e.g., Wealth).  Ensures that all leads are logged correctly in the presence of the customer and identifies demand generation opportunities.
    Participates in specific campaigns and marketing activities as required.
    Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.
    Obtains necessary customer documentation as required by Know Your Customer (KYC) policies and regulations.  Uploads documentation on ECM and instructs customers to submit original documentation at domicile branch.
    Accurately captures, updates or amends customer information and history notes.
    Determines any additional customer demand that could be met whilst interacting with customer. 

    Information collation, analysis and reporting

    Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Enablement and Product areas.
    Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
    Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.
    Facilitates group meetings when required to contribute to collective learning and growth for individuals and teams.
    Updates capability charts and MIS in order to maintain an accurate database to assist leaders who are required to act on the system.

    Work in self-managed teams

    Adheres to the purpose and team principles (i.e. holding each other accountable).
    Adheres to and adopts new methods within the work.

    Successful delivery of outputs would be measured as follows

    Delivers against what matters to the customer (within laid-down policies and procedures).
    Value vs failure demand (improvement in ratio of value demand versus failure demand).
    Improvement of capability of response.
    Customer demand perfectly delivered without any ‘comebacks’ (e.g., one-and-done; reduced abandonment rates).
    Customer satisfaction rating.
    Minimised customer hand offs.
    Highlighting, acting and adhering to areas of improvement.
    Work force schedule adherence.
    Adherence to FAIS supervision contract requirements (e.g., prepares relevant evidence, etc.) as gauged by the Supervisor.
    Increased growth in profitability.
    Achievement of specified technical competencies required for level 1.

    Minimum Qualifications

    Type of Qualification: Degree from a recognised university
    Field of Study: Not applicable

    Experience Required

    Client Coverage
    Consumer & High Net Worth
    3-4 years
    Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

    ADDITIONAL INFORMATION
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Challenging Ideas
    Convincing People
    Exploring Possibilities
    Following Procedures
    Generating Ideas
    Making Decisions
    Producing Output
    Providing Insights
    Showing Composure
    Understanding People

    Technical Competencies:

    Application & Submission Verification (Consumer Banking)
    Banking Process & Procedures
    Client Acceptance & Review
    Customer Understanding ( Consumer Banking)
    Processing
    Product Knowledge (Consumer Banking)

    Apply via :

    www.standardbank.com

  • Project Coordinator, STEEP

    Project Coordinator, STEEP

    What You Will Do:

    CAPYEI is seeking a Project Coordinator for its project in Kenya. Reporting to the Operations Manager, the Project Coordinator will be based in Kisumu, Kenya. He/she will be responsible for the implementation of activities on the field and provide local contextual technical advice to all project participants.
    The position provides oversight and accountability of project operations and knowledge of the TVET sector and basic education in Kenya. It requires the ability to perform a variety of complex tasks, including project management, human resource management, and related tasks in a fast-paced international office.

    Summary of Key Functions:

    Project management and implementation (30%)
    Outreach and resource mobilization (25%)
    Project coordination and partnership management (20%)
    Project reporting, knowledge management and communication (25%)

    Project management and implementation (30%)

    Oversee day-to-day implementation of STEEP project activities
    Lead the delivery and achievement of objectives by working with and supporting STEEP program staff
    Provide other facilitation support required for smooth implementation of the project
    Manage project centres and staff

    Outreach and resource mobilization (25%)

    Identify and mobilize resources based on project activity needs
    Coordinate with subject matter experts on the delivery of project goals and activities

    Reporting, knowledge management, and communication (25%)

    Participate and support the monitoring and evaluation of the project activities
    Collate all submitted data and information from secondary schools and CAPYEI run centres
    Prepare and submit quarterly programmatic reports in compliance with funder templates and guidelines
    Support the documentation process in compliance with funder guidelines

    Project coordination and partnership management (20%)

    Participate fully as a member in the Project Management Unit
    Serve as the focal point in the Project Management Unit on Kenya Project Operations
    Serve as the main point of contact for all secondary schools and VTCs participating in STEEP

    Education and Experience

    A minimum of degree in Project management, Business related course, community development, political science or education related course
    Over 4 (four) years lead role experience in project management.

    Essential Requirements & Background:

    Minimum of 3 years demonstrated experience in social work,education, human rights, social/political sciences, international development, or related fields
    Demonstrated knowledge of the education sector with particular emphasis on competency-based education
    Experience working with government agencies, international organizations, and the education system

    Language Requirements

    Fluency in written and spoken English is essential
    Fluency in spoken Swahili is essential
    Other major languages spoken in Kenya is desirable

    Interested internal candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to recruit@capyei.org by 15th May 2023Candidates are required to indicate the position title on the subject line of the email & expected gross salary on the cover letter when applying.Shortlisting will be done on rolling basis.CAPYEI DOES NOT charge any fee at any stage of the recruitment process

    Apply via :

    recruit@capyei.org