Jobs Kenya

Job Experience: Experience of 3 – 4 years

  • Legal Officer

    Legal Officer

    JOB SUMMARY

    The Legal Officer is responsible for effectively managing litigation, managing various legal matters that may arise from time to time and continuously managing external relationships as they relate to the role.

    KEY TASKS, DUTIES AND RESPONSIBILITIES
    The Legal Officer is responsible for
    Advisory

    Provide legal advice and guidance to limit legal exposure across the organization
    Carry out research on various legal issues and questions as they may arise
    Periodic review of Institutional policies for legal updates

    Legal Administration

    Drafting, review, and execution of legal documents: agreements, contracts, leases, licenses
    Ensuring legal agreements and contracts maintain expected standards and protection clauses
    Managing sign off, execution, completion and storage of legal documents
    Copying, scanning, filling and indexing of legal documents, agreements and correspondence

    Governance

    Recording and keeping minutes of Institutional statutory meetings
    Supporting the Company Secretary as needed

    Protection of the business and compliance

    Registration and patenting of business critical brands and professional properties
    Liaising with user departments and regulatory authorities e.g NEMA and County Councils, in obtaining and updating business permits, approvals and authorizations
    Undertaking due diligence on business partners.
    Ensuring all compliance issues are addressed on timely basis.
    Keeping abreast of new knowledge, regulations and emerging laws and regulations relating to the institution and the development world.

    Litigation

    Primary contact person for litigation
    Receiving court documents and maintain litigation related files
    Liaising with relevant stakeholders in preparing briefs, issuing of instructions, providing statements and documentation as required.
    Court attendance as required and ensuring court attendance by witnesses.
    Maintain and update litigation status report for all litigation involving the institution.
    Professional Membership Coordination Coordinating subscriptions to relevant professional bodies and industry and regulatory bodies.

    Legal Projects

    Leading in execution of various legal projects as they relate to business processes, conveyancing andreal estate development.
    Any other duties that may arise from time to time.

    QUALIFICATIONS
    ACADEMIC:

    Bachelors of Law degree
    Advocate of the High Court (with current practicing certificate)

    PROFESSIONAL:

    Post graduate diploma from Kenya School of Law.
    Certified Public Secretary (CPS)

    EXPERIENCE

    3-4 years experience post admission experience in a corporate legal department or law firm;
    Experience in corporate
    Knowledge of operations in a development institution is an added advantage

    PROFESSIONAL MEMBERSHIP

    Member in good standing at the Law Society of Kenya

    PERSONAL ATTRIBUTES

    Tech savvy
    High integrity and ethical conduct
    Confidential
    Self driven and reliable
    Excellent interpersonal skills
    Accountable for results

    Apply via :

    enafrica.org

  • Voice Branch Officer Teller – Malindi Branch

    Voice Branch Officer Teller – Malindi Branch

    Job Description
    A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.
    Qualifications
    Minimum Qualifications

    Type of Qualification: First Degree
    Field of Study: Business Commerce

    Experience Required
    Client Coverage

    Personal and Private Banking
    3-4 years
    Experience in complaints management and application of complaints regulations. Experience in data analysis, problem identification and reporting. Experience in understanding the groups operations, understanding distribution channels, products, processes, and systems.

    Additional Information
    Behavioral Competencies:

    Articulating Information
    Developing Strategies
    Directing People
    Examining Information
    Following Procedures
    Interpreting Data

    Technical Competencies:

    Compliance
    Project Management (Project Mgmt)
    Remedial Action Development
    Risk Acceptance
    Risk Identification

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • People & Culture Operations Administrator Executive Banker – Naivasha Corporate & Investment Banking Credit Manager Executive Banker – Eldoret Customer Care Centre Officer

    People & Culture Operations Administrator Executive Banker – Naivasha Corporate & Investment Banking Credit Manager Executive Banker – Eldoret Customer Care Centre Officer

    Job Description
    The role holder will be tasked to ensure accurate and timely processing of  employees payroll (Local & expatriate payrolls) , payroll reconciliations , ensure compliance with relevant laws and regulations, people risk management , payroll reporting  and maintaining payroll records.
    Qualifications
    Minimum Qualifications

    Type of Qualification: First Degree
    Field of Study: Commerce, Finance, Human Resource, Business Administration 
    Preferred: Certified Human Resources Professional 

    Experience Required
    People & Culture 

    3-4 years
    Knowledge of and exposure to payroll processes, reporting and management of payroll records 

    Additional Information
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Challenging Ideas
    Checking Details
    Developing Expertise

    Technical Competencies:

    Strong MIS skills
    Strong analytical skills
    Ability to handle multicurrency  payrolls

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Technical Support Specialist

    Technical Support Specialist

    Hardware Maintenance:

    Install, configure, and upgrade desktops, laptops, printers, and other hardware devices.
    Diagnose hardware problems and coordinate repairs or replacements as necessary.
    Maintain an inventory of IT equipment and track hardware assets.
    Coordinate with hardware vendors or suppliers, ensuring cost optimization along with efficiency of the hardware.

    Software Support:

    Ensure all software are updated and licensed.
    Install, configure, and update software applications used within the company.
    Provide training and assistance to employees on software usage and best practices.
    Troubleshoot software issues and collaborate with vendors for advanced support.

    Network Support:

    Assist with the setup and configuration of network devices such as routers, switches, and access points.
    Monitor network performance and troubleshoot connectivity issues.
    Implement security measures to protect against unauthorized access and data breaches.

    Data Storage and DR:

    Ensure all data is stored in a secure manner with central access along with segregation of duties and rights.
    Establish protocols for timely data back-ups.
    Develop a DR solution.

    Internal Support Desk:

    Respond to IT support requests from employees via email, phone, or in person.
    Troubleshoot and resolve hardware, software, and network issues in a timely manner.
    Assist with password resets, account setups, and access permissions.

    Documentation and Reporting:

    Maintain accurate records of IT support activities, including incident logs and resolution notes.
    Generate reports on IT performance metrics, such as ticket volume, response times, and resolution rates.
    Document standard operating procedures and user guides for common IT tasks.

    Basic Qualifications

    Bachelor’s degree in Computer Science, Information Technology, or related field 
    Technical Support Specialist
    3-4 years of experience in a similar role, preferably in a corporate environment
    Strong knowledge of computer hardware, operating systems, and software applications
    Familiarity with networking concepts and protocols
    Ability to work independently and collaboratively in a team environment
    Strong communication and interpersonal skills
    Certification in relevant IT disciplines (e.g., CompTIA, Microsoft, Cisco) is a plus

    Interested candidates should email their CV to hr@ke.andersen.com, marked Technical Support Specialist in the subject line by 6th May, 2024. Only shortlisted candidates will be contacted.

    Apply via :

    hr@ke.andersen.com

  • Field Manager

    Field Manager

    Key Responsibilities:

    Ensure project briefs supplied by the Research are well understood by the implementers (Research co-coordinators, supervisors, team leaders and interviewers/recruiters
    Make recommendations on additional information useful for the project
    Ensure that all trainings are conducted in accordance with the guidelines in collaboration with the Researchers.
    Ensure that for all training sessions, the project coordinator has in place a checklist for all the training requirements before the training commences
    Ensuring all questionnaires to be used in the field have been officially signed off by the executive concerned
    Coordination of questionnaire translations by either facilitating it in-house or through sub-contractions to a third party. In all cases you are responsible for ensuring that translations done reflect the meaning of the original questionnaire.
    Counter checking scripted questionnaire to be used in the field in terms of reflecting the final questionnaire.
    Counter Checking Discussion Guides to ensure flow and that the layout is easy for the moderator to follow.

    Education:

    Degree in Marketing or a First degree

    Experience:

    3 – 4 years hands on experience on operational side of market and social research, preferably in full time positions
    Proficient in excel
    Improved quality in fieldwork – Reduced queries on data.
    Improve on the turnaround time of project execution.
    Increase Capacity in the Field Department i.e., the number of well-trained interviewers, supervisors, coordinators.
    Working towards Zero reworks on all projects (Adopting the concept of Better, Quicker Cheaper).
    Keeping fieldwork timelines on projects.
    Maintaining Quality Control Processes on all projects.
    Reduction of cases of falsified field receipts /financial misuse.
    Keeping field budgets below 35% for local or domestic budget and 45% for international Markets
    Conducting quarterly Interviewer refresher trainings
    Observance of global Operations metrics- On time and in full delivery >95% and client satisfaction levels >8.5

    Apply via :

    ecqf.fa.em2.oraclecloud.com

  • Climate & Inclusive Insurance Specialist Head of Enterprise Risk Management (ERM) Senior Corporate Sales Executive Corporate Sales Executive Inclusive Insurance Associate

    Climate & Inclusive Insurance Specialist Head of Enterprise Risk Management (ERM) Senior Corporate Sales Executive Corporate Sales Executive Inclusive Insurance Associate

    Job Purpose: 
    Reporting to the Head of Emerging Consumers Innovation, the role holder will be responsible for developing assigned channel(s), managing property insurance initiatives, and growing regional presence & diversifying product portfolio to provide sales and operations related support growth of climate insurance with an aim of growing the revenue and number of customers within the emerging consumer segment.
    Key responsibilities:

    Sourcing of property & climate insurance business opportunities for EMC business.
    Manage relationships with existing flood insurance and property clients, intermediaries, and partners.
    Participate in conducting market intelligence and initiate initiative-taking and reactive business growth and retention initiatives.
    Promote and sensitize inclusive property insurance product to the entire insurance sector through field visits, exhibitions, and farm visits.
    Engage with reinsurers and risk assessors to develop/refine inclusive property insurance solutions that suit the need for the local market to grow this line of business.
    Assist Head of Emerging Consumers Innovation to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in inclusive property insurance space.
    Diversify emerging consumer’s product portfolio to meet risk protection & investment needs of target consumer segments.
    Create and manage and retain winning partnerships with key product delivery stakeholders.
    Manage sales costs to ensure profitability.
    Ensure retention of clients, intermediaries, and partners as per segment targets
    Perform any other duties as may be assigned from time to time.

    Knowledge, experience, and qualifications required:

    Bachelor’s degree in a relevant field, such as environmental science, climate science, risk management, finance, or insurance.
    Strong analytical skills.
    Knowledge of climate science, climate modelling, and climate-related risks.
    Understanding of insurance principles and underwriting processes.
    Excellent communication and people skills.
    Proficiency in data analysis and modelling software.
    Familiarity with regulatory compliance in the insurance industry.
    Relevant certifications in Climate Finance.
    At least 3-4 years’ experience in the financial sector and an added advantage in a climate or agriculture finance position.

    Technical/ Functional competencies:

    Knowledge of insurance regulatory requirements.
    Knowledge of insurance products.
    Sales and marketing management skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Data Protection Officer

    Data Protection Officer

    Job Ref. No: JLIL216
    Role Purpose
    The purpose of this role is to establish, implement and enforce a robust Data Protection and compliance framework and systems (policies, processes, and tools) to ensure that Jubilee Insurance companies are compliant with the Data Protection Act and Regulations.
    Main Responsibilities
    Strategy

    Collaborate with senior management and other key stakeholders to implement the strategic direction for Data Protection Function with the Life Company. This involves analysing market trends, assessing industry dynamics, and identifying opportunities for improvement and growth.
    Keep abreast of regulatory developments and industry initiatives and advise management accordingly.
    Data Privacy Impact Assessments: Conduct privacy impact assessments for new products, processes, or systems that involve the collection and processing of personal data.
    Data Retention Policies: Develop and enforce data retention policies to ensure data is retained only for the necessary period and in accordance with legal requirements.

    Operational

    Establishing the Data Protection Act Governance, regulatory framework and implementation plan which shall include development of the various required statements and policies.
    Guiding the various Companies, their departments, and all support functions on implementation of Data Protection Act 2019 requirements and supporting them to ensure compliance with the Act.
    Regularly training of all internal stakeholders involved in data collection/processing, updating the training as well as conducting specific trainings for specific processing requirements.
    Conducting audits to ensure compliance, accountability and address potential issues proactively.
    Serving as the Data Protection Officer and point of contact between the Companies, the Data Commissioner and other Regulatory Authorities and co-operating with them during inspections by answering any complaints or queries raised with regards to Data Protection.
    Monitoring performance and adherence to the requirements of the regulation while providing advice on the data protection impact assessment.
    Creating and maintaining a register on comprehensive records of all data processing activities conducted by the company, including the purposes of all processing activities, which must be made public on request.
    Interfacing with data controllers, data processors and data subjects to inform them about the use of data, the data protection rights, obligations, responsibilities, measures the companies and support functions have put in place to protect personal and/or sensitive information and raise awareness on all of the above.
    Advising and recommending to the institutions/support functions and their employees on the interpretation and/or application of the Data Protection Act or any other written law on data privacy.
    Handling queries or complaints internally or externally regarding data confidentiality and use.
    Providing status updates to the Management on a regular basis (at least monthly) and drawing immediate attention to any failure to comply with the applicable data protection requirements.
    Data Protection Regulations: Developing together with the business and support functions, carrying out impact assessments, data protection policies, guidelines, and processes to ensure that compliance is consistent and in line with the Data Protection Act.
    Creating an Information Base: Guide and support on the creation of an information base on Data Protection and any other elements which may be helpful to the controllers and the staff of the organization.
    Relationship Building: Build a stable professional relationship with data controllers providing advice where necessary and investing time and efforts in showing the benefits of data protection compliance.
    Support the business in preparation of digital and other privacy statements as may be required for the institutions and supporting functions and ensure processes are put in place for the institutions/support functions to collect consents from the relevant data subjects and partners, have relevant privacy statements provided on all company forms and/or literature, websites and other communication or data collection mediums.
    Preparing an annual work programme at the beginning of each year for the upcoming year for the sign off by the institution.
    Networking with other Data Protection Officers to share information and keep up with information and emerging trends around data protection as well as following up on change in laws and make recommendations on changes required.

    Corporate Governance

    Compliance: Stay updated on industry regulations, compliance requirements, and best practices.
    Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
    Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
    Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

    Leadership & Culture

    Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
    Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
    To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
    Set performance targets and objectives, monitor progress, and ensure timely completion of activities.
    Conduct regular team meetings and training sessions to enhance skills and knowledge.

    Key Competencies

    In-depth knowledge of life insurance regulations and industry practices.
    Strong understanding of AML, KYC integrity, and Data Privacy requirements.
    Analytical and problem-solving skills to assess and address compliance risks.
    Excellent communication and interpersonal skills to educate and advise stakeholders.
    Ability to collaborate effectively with cross-functional teams.
    Detail-oriented with strong organizational and time management abilities.
    Proactive approach to staying updated on regulatory developments.
    Leadership and influencing skills to drive data protection compliance initiatives across the organization.

    Qualifications

    Bachelor of Laws or any other related field
    Para Legal Diploma from the Kenya School of Law
    Privacy Professional Certifications provided by the International Association of Privacy Professionals (IAPP) such as
    Certified Information Privacy Professional (CIPP), Certified Information Privacy Professional/ Information Technology (CIPP/IT)

    Relevant Experience

    Minimum 3-4 years’ experience within the data protection sector, risk management and compliance space.
    In-depth knowledge of life insurance industry.
    Proven track record of successfully implementing strategic initiatives and driving process improvements.

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 26 th April 2024

    Apply via :

    Recruitment@jubileekenya.com

  • Accounts Assistant

    Accounts Assistant

    Role Context 

    Reporting to the Finance Manager, the job holder will support in processing payments, accounts reconciliations, journal entries and other accounting tasks as assigned from time to time. 

    Principal Accountabilities 

    To review payment transactions to ensure that they are properly and adequately recorded, and that the supporting documentation is complete, valid and authentic. 
    To ensure that all the statutory deductions and utility payments are processed and submitted in an accurate, complete, and timely manner 
    To review Journal entries to ensure they are properly processed and recorded in the general Ledger 
    To prepare and/or review supporting schedules and performance of the general ledger reconciliations on a routine basis 
    Ensuring compliance by filing of IRA returns i.e., Monthly returns, Quarterly Returns and Annual Returns 
    Maintaining the Fixed Asset Register, recording all purchases and ensuring proper depreciation per class 
    To ensure that all general ledger accounts reconciliations are completed by the 4th day of the month 
    To prepare statutory audit schedules and financial statements that comply with the IFRS and Kenyan Company’s Act requirements 
    To liaise with external auditors on various audit matters and address/respond to any queries arising 
    To internally consult with the relevant authorities and respond to various correspondences relating but not limited to external audit, internal audit, tax, bankers, and Insurance Regulatory Authority 
    To partner with the Finance Manager in establishing and monitoring the maintenance of an adequate system of financial controls 
    To perform any other duties from time to time such as delegated duties for absent staff, responding to operational or other such management queries

    Required Skills and Competencies 

    Self-motivated individual with effective organizational skills 
    Good interpersonal communication skills 
    Analytical mindset 
    Stakeholders’ management skills 
    Ability to build relationships 
    Ability to undertake multiple tasks at the same time without losing focus 
    Must be proactive, with the ability to meet and surpass project deadlines 
    Computer knowledge – a good knowledge of Microsoft Word and Excel 

    Required Qualifications 

    Bachelor’s Degree in Finance, Economics, Computer Science, Information Management or Statistics 
    CPA qualifications with 3 to 4 working experience 
    Strong knowledge of and experience with reporting packages 
    Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

    Apply via :

    www.linkedin.com

  • Partner Dedicated Support Engineer

    Partner Dedicated Support Engineer

    JOB SUMMARY:

    The Dedicated Solutions Support Engineer specializes in advanced troubleshooting, maintenance, as well as proactive & reactive support for Enterprise Clients and acts as an advocate for clients’ needs.
    This role provides a single point of accountability and problem resolution, proactive management and support, and well-coordinated technical recommendations that delivers outcomes that are optimized to clients’ unique needs. It involves monitoring, resolving technical customer inquiries via phone and electronic means, as well as onsite visits. The role requires the engineer to be infinitely client focused and absorbed in applying expertise in a fast-paced heterogeneous operating environment to deliver professional and infrastructure services.
    The role holder is the primary technical point of contact for the assigned clients and provides advice and assistance to the client in relation to Solutions provided.

    Working at NTT
    Requirements
    Customer Satisfaction

    Being proactive in communicating any service-related issues with the partner clients Ensure there is proactive service monitoring of all clients’ services and identify opportunities to upsell and or cross sell to improve client experience Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Manage, escalate, and drive satisfactory resolution of customers’ technical support, service and infrastructure issues based on Internet Solutions services and technology Identify and assess and communicate clients’ needs to enhance satisfaction levels Ensure 95% resolution of all customer issues of all SR’s while acknowledging the same within 15 minutes Ensure 90% of all incidents reported by the customer are resolved within 3 hours and proactively managed.

    Client Experience & Retention

    Provide day to day reports and identify risks for the allocated clients and assist other departments in resolving customer issues to help retain clients Recommend potential services to management by collecting customer information and analyzing customer needs Identify sales opportunities, upsell and cross sell IS products within the existing base by proactive scoping of technical solutions required in order to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the company. Work closely with the customer retention teams – Solution Architects, Client Success Managers and Project Managers to enhance client experience across all touch points within the Business Effectively builds and maintains relationships and trust in both new and existing accounts. Should process sound business acumen to complement an advanced industry and technical background to derive the most value.

    Service Improvement

    Prepare, recommend, and implement service improvement initiatives for the clients’ portfolio Enhance Client Retention through Strategic Client Meetings for assigned accounts each quarter. Identifies, evaluates, and recommends options, implementing if required Document minutes of client meetings, plan on resolution and feedback to clients Attendance of all internal partner service review meetings Improvement of client’s solutions, document client setup and quality reporting Organize technical discussion meetings where they share the technology trends and ways of optimizing and improving services.

    Qualifications, Skills And Experience

    Degree in Information Technology or Information Systems or Computer Sciences or Telecommunication, or related discipline Advanced Certification in Cisco, Microsoft Applications, Security and Voice Solutions. Practical experience working with large Enterprise Solutions such as SDWAN, MPLS, Network Security, CISCO, VC, VOIP Between 3-4 years’ experience in the IT industry focusing specifically on network infrastructure support and maintenance Customer Service skills and training with excellent oral and written communication skills. Excellent organizational skills

    PERSONAL ATTRIBUTES

    Self-driven and result oriented Strong customer support and client relation skills Effective communication skills (verbal and written) Strong focus on building relationships (internal and external) Willingness to learn new things and share them with others Team player Confident and decisive Strong Problem solving/analytical skill.

    Apply via :

    careers.services.global.ntt

  • Junior Business Partner

    Junior Business Partner

    Job Description

    To provide business partnering advisory services and support to business stakeholders by understanding stakeholder requirements & analysing the appropriate toolkits available to address them. To support the overall people experience within the allocated portfolio/s; analysing & integrating data to resolve problems; escalating complex inquiries to appropriate parties. To act as people champion, facilitating/coordinating all People & Culture activities & projects to support a transforming organisation.

    Qualifications
    Minimum Qualifications
    Type of Qualification: First Degree
    Field of Study: Human Resources
    Experience Required
    People & Culture Business Partnering
    People & Culture

    3-4 years experience – Good understanding of the role People & Culture management plays in enabling business commercial and social relevance, acquired through relevant working experience. A demonstrated track record of problem solving in support of business specific objectives. Understanding of the People & Culture impact measures is preferred.
    Experience working with leaders in a complex environment is preferred.

    Additional Information
    Behavioral Competencies:

    Adopting Practical Approaches
    Articulating Information
    Checking Details
    Developing Expertise
    Establishing Rapport

    Technical Competencies:

    Decision Making
    Digital Advocacy
    Inclusive Facilitation
    Integrative Leadership
    Organisational Navigation

    Apply via :

    jobs.smartrecruiters.com