Jobs Kenya

Job Experience: Experience of 2 – 5 years

  • Revenue Assurance Assistant Customer Service Representative – Shops Cable Sales Team Leader

    Revenue Assurance Assistant Customer Service Representative – Shops Cable Sales Team Leader

    Department: Finance
    Position Reporting to: Head of Revenue Assurance
    Job Purpose / Summary: The candidate will be responsible for all aspects of revenue assurance including reporting, advanced data analysis, leakage management, leakage prevention and business process change.
    They will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of business and technical skills to effectively drive the required activities.
    Key Roles:

    Manage the process of performing revenue trends and data mining from Billing and NMS to detect abnormal activity and possible revenue loss.
    Continuously ensure that published packages/tariffs are indeed implemented packages in the billing system.
    Monitor bill payment/collection and fraud if any by multiple checks and balances in the system.
    Participate in Revenue Assurance tests by executing test cases in Billing systems and other provisioning systems such as power key, Back & verimatrix.
    Manage the process of Subscriber profiling, NPD and churn management.
    Review completeness and accuracy of information in the billing systems and ERP.
    Provide management with information on cause and effect on changes in revenue trends.
    Provide monthly revenue Assurance reports with details of the each revenue streams and factors that affected the stream in the month.
    Participate in automation of all required business processes and revenue assurance models by IT
    Constantly implement and improve controls and checks in areas of RA
    Perform regular reconciliation and (gap) analysis of revenue streams.
    Investigate, understand and document issues root causes and Propose/suggest solutions to avoid occurrence of issues

    Desired Qualifications:

    Relevant Finance / Accounting degree / CPA (K) / ACCA from a reputable institution
    Minimum 5 years’ experience in a similar role,2yrs of which must be in revenue assurance or billing
    Strong IT skills is a must.
    Direct experience in a revenue assurance or billing operations role in telecom is required
    Experience in data analysis, data reconciliation and data presentation were required
    Good Knowledge of general accounting principle and practices
    Excellent communication & presentation skills.
    Highly motivated individual, creative, with proven ability to work under pressure.
    Ability to convey information in a clear and concise manner & to perform functions with accuracy.

    Skills

    Attention to Detail: Ability to focus on the lowest level of detail and assess the impact at the macro level
    Resilient and have the ability to represent and maintain a principled position in a sensitive situation
    Ability to work under tight timelines and deliver accurate results
    Uphold 100 % accuracy, integrity, professionalism and confidentiality at all times.
    Conceptual thinker, ability to wade through data and arrive at conclusions
    Good organizational skills, proactive and self-drive for results
    Strong technical/operational skills
    Strong analytical skills

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  • Business Development Executive

    Business Development Executive

    The Position:
    Reporting to the Business Development Partner, the Business Development Executive will be responsible for building the firm market position by locating opportunities, developing content, defining client expectations, researching trends, and preparing innovative presentations.
    Primary Responsibilities for the Business Development Executive Job

    Develop business development growth strategies and plans
    Identify new leads and potential new markets for the firm by researching potential client organisations and individual.
    Contacting potential clients via email or phone to establish rapport and set up meetings
    Planning and overseeing new marketing initiatives
    Attending conferences, meetings, and industry events to build relevant networks
    Preparing presentations and sales displays
    Contacting clients to inform them about new developments in the Firms’s services
    Developing proposals, quotes and contracts
    Negotiating and renegotiating by phone, email, and in person
    Developing sales goals and ensuring they are met
    Client retention through managing and maintaining good relations with existing clients consistently.
    Write reports and provide feedback to upper management about what is and is not working

    Job Qualifications

    The successful candidate will have a bachelor’s degree with at least 2 – 5 years of business development, sales or marketing experience.
    A Masters degree will be an added advantage. Experience in consulting or corporate training business will be a definite advantage.

    Other Skills and Qualities

    We are looking for a person with an entrepreneurial mindset, a go-getter and self-starter who can work without supervision to achieve set targets. We are looking for someone who is ready to start small and grow with the company for a long term fulfilling professional career. We are looking for someone who understands excellence, quality, integrity and high standards.
    The following skills will be appreciated; Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Sales Planning, Identification of Customer Needs and Challenges, Market Knowledge, Meeting Sales Goals, Professionalism, knowledge in using CRM and a GREAT sense of humor!

    Remuneration
    The successful candidate will be offered a competitive starter package which be in the form of a retainer and commissions based on achievement of agreed targets

  • Member of the Board of Directors

    Member of the Board of Directors

    Length of Term: One year
    Reports To: Entire Board of Directors
    The board of directors is legally and ethically responsible for all activities of the organization. To that end it:

    Determines how the organization will carry out its mission through long and short-range planning
    Adopts an annual budget and provides fiscal oversight
    Recruits, orients, and develops board members
    Hires and evaluates the performance of the Secretariat.
    Evaluates its performance and overall performance of the organization in achieving the mission
    Establishes policies for the effective management of the organization

    Responsibilities:

    Overseeing and guiding ITF’s strategy
    Holding the Secretariat accountable
    Offering wisdom and credibility to ITF
    Understand and promote the organization’s mission
    Be familiar with the organization’s programs, policies, and operations
    Attend board meetings and appropriate committee meetings
    Review agenda and supporting documents prior to meetings
    Participate in fund raising activities and special events
    Strictly adhere to conflict of interest policies
    Strictly adhere to confidentiality policies
    Identify and cultivate potential donors

    Qualifications

    Between 18 – 35 years.
    Experience leading a team or an organization.
    Being a representative of one of ITF’s donor organizations or target communities is an added advantage
    Having legal, auditing, or other organizational investigatory expertise.
    Evidence of commitment to integrity or an ability to inspire ethical behavior.
    History of personal and career achievements.
    Being a respected member of one of the communities in which ITF operates.
    Access to networks which could potentially be beneficial to ITF.
    2-5 years of work experience in your field.

  • Sales Director – Hospitality (Africa Region)

    Sales Director – Hospitality (Africa Region)

    Job description
    As a key member of TSA’s Commercial team, you will aggressively grow the number of Hotel Partners in your region.
    Your responsibilities will include:

    Pro-actively build your pipeline with new opportunities to sell TSA solutions
    Develop Cold call targets and engage qualified prospects by developing relationships with the Influencers and Decision-Making Stakeholders.
    Prospect potential targets using a variety of prospecting efforts.
    Manage and report on the sale to conversion, aligning multiple stakeholders on the value of TSA.
    Analyze hotel performance data to determine the appropriate level of TSA solutions for the prospect.
    Build strong relationships within the hospitality industry, build and enhance the TSA Solutions brand and position TSA as a leader in the industry through active participation in industry tradeshows and networking events.

    Your background should include:

    A demonstrable track record of at least 5 years and experience carrying and achieving a quota in a direct sales capacity, preferably in a hospitality vendor capacity.
    Ideally you will have a minimum of 2 years of experience in the hospitality industry with a deep understanding of hotel operations, revenue management and/or sales.
    Experience developing a strong sales pipeline through targeted prospecting, comfortable in developing and establishing new business relationships.
    Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
    Evidence of strong analytical and numeracy skills, and ability to develop and present a solid business case.
    Proven track record of successful sales achievements in this region.
    Self-motivated and able to work remotely.

    In return you will receive a very competitive salary, benefits package and the opportunity to grow and develop your career with TSA Solutions as we rapidly expand our global footprint.
    Please note that due to a high volume of response, only short-listed candidates will be contacted. Thanks for your understanding

  • HR Manager

    HR Manager

    Job description
    Are you passionate about helping young people realise their potential? Are you an innovative and creative individual with amazing HR skills? Do you enjoy working in an environment with a lot of room for growth? Dentsu Aegis Network is hiring!
    Why Dentsu?
    At Dentsu Aegis Network (DAN), one finds themselves in the company of some of the advertising industry’s smartest and most creative professionals. DAN is a company that rewards ambition, values collaboration and supports innovation. The value DAN places on their employees knows no bounds. They have disrupted the Kenya advertising industry, and are now ready to disrupt human resources in the way they attract, hire, develop and reward talented people. The people who work within DAN have a wide variety of talents and experiences, but their common trait is that they share a commitment to preserving Dentsu Aegis Network Kenya’s corporate culture: uncompromising excellence can be fun.
    DAN is looking for an HR Manager to support their efforts to invest in their staff. This person will play a critical role in driving the organisational culture and ensuring adherence to labor laws. This role requires someone who is able to communicate with people from various backgrounds and different levels of seniority.
    Detailed Responsibilities

    Staff Development

    Work closely with the company managing directors to identify staff training needs and monitor professional development activities.
    Uses assessment techniques, observation and interview methodologies to establish individual coaching action plans
    Works with staff members to make improvements to their action plans
    Maintain employee benefits programs, study and assess benefit needs and trends. This includes obtaining and evaluating benefit contract bids, awarding benefit contracts as well as designing and conducting educational programs on benefit programs.

    Building a Community

    Demonstrate DAN’s corporate values in human resource management process. This includes job design, recruitment, organizational structure, performance management, training & development, talent management, and salary/ benefit services.
    Responsible for the administration, organization, and coordination of DAN Kenya’s performance management programs to ensure employee understanding of performance measures, job expectations, clarity of goals and objectives and performance results.
    Maintain staff by establishing and leading a recruiting, testing, and interviewing program. This includes counselling managers on candidate selection, conducting and analysing exit interviews as well as recommending changes
    Leadership and Support
    Play a lead role in designing, executing and measuring the effectiveness of global, local and third-party talent training programs. This will include identifying issues, forming hypotheses and synthesizing conclusions into recommendations.
    Support the leadership team to identify business challenges and use data analysis to help influence changes to the operations, process or programs.
    Develop and implement HR strategies and initiatives aligned with the overall business strategy and growth objectives.

    Desired Candidate Profile
    Does This Sound Like You?

    At least 2-5 Years of experience in HR or Training
    Certified by IHRM
    Thorough and up to date knowledge of Kenyan employment legislation
    Excellent communication, diplomatic and organizational skills
    Enjoys working with young people
    Tact and the ability to deal with difficult situations
    The ability to work under pressure and with personnel from all levels
    Good budgeting and IT skills
    Some knowledge of marketing or advertising
    Liberal minded person
    An interest in executive coaching and training within the workplace
    Interest in personal development coaching
    Startup experience is a plus

  • Resilience Innovation Country Lab Manager

    Resilience Innovation Country Lab Manager

    Here’s where you come in:
    As Resilience Innovation Country Lab Manager, you will drive and prioritize the development of diverse income streams to ensure the sustainability of the Response Innovation Lab. You will oversee and support innovation in the country Lab through the Resilience Innovation Lab partners and by building the country wide humanitarian innovation ecosystem. You will ensure innovation impact from projects in the lab, create a focus on learning, pivoting and flexibility. You will find country wide humanitarian challenges, capacity, new ideas to move into projects to improve humanitarian operations in the country and share with the global Response Innovation Lab network.
    Requirements include:

    A Bachelor’s degree in International development, business administration, social policy, communications or related stud.
    A minimum of 5 years’ experience in humanitarian practice, with at least 2 years in management positions.
    A team player with leadership qualities, excellent flexible project management skills, a partnership guru with a positive attitude, organization and dependability.
    Strong leadership skills; must demonstrate ability to lead a consortium.
    Capacity to prioritize and manage a diverse range of staff members, projects and activities.
    Confident communication and documentation skills; ability to represent the lab to a variety of stakeholders in a range of forums.
    Able to work on a cross-cultural environment with a multi-national staff.
    Demonstrates a commitment to RIL principles and values.
    Experience in an incubator, a start-up advisory, social enterprise, innovation space, project management or entrepreneurial experience.

    Is this the job for you?
    World Vision is dedicated to our team members’ development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.

  • Development Associate (Writing/Reporting)

    Development Associate (Writing/Reporting)

    Job Description
    One Acre Fund is devoted to improving our level of service to Africa’s smallholder farmers season after season. We are constantly growing in scale, impact, and sustainability; our ability to do so reliably and rapidly depends on raising an ambitious level of external funding.
    We are seeking a highly capable and motivated individual to support our growing fund development team in both grant writing and reporting. We want someone who has a true passion for writing, and in particular for communicating complicated ideas in a simple way. Prior experience with grants is not required in this role – being a structured and inspiring prose writer and having a good business mind are the most important prerequisites. This person must be able to step back, understand our programs and needs, and write a strategic appeal that is well-tailored to the grant opportunity at hand. This role will likely start by writing proposals and reports for smaller grants but quickly move into the $500,000+ gift range. Beyond the scope of writing, this role will also provide support in our donor relations management process, working directly alongside account leads to ensure that our donor relationships remain close, consistent, and mutually beneficial.
    This is a career-track position, with significant growth potential to take on ownership of high-level writing and reporting functions. In the long term, this position has multiple pathways to management, based on performance – including managing other team members and/or managing an independent portfolio of donor relations.
    Primary Duties And Responsibilities

    Write concept notes and proposals for grants. Some key characteristics of our writing:
    We tailor our language to each new funder. Most of our funders are quite sophisticated, which keeps our proposal-writing dynamic and our work interesting.
    We emphasize clear logical flow in our writing and make heavy use of hard M&E results and projections, business rationale, and a farmer-facing perspective
    We often prepare for our writing with significant research and outreach to One Acre Fund’s field teams; an ideal candidate would be a skilled and enthusiastic researcher.
    Write high-quality reports for funders. One Acre Fund values our current funders above all others, and we work very hard to provide them with compelling, accurate, and transparent reports about our the progress and results of our field programs.
    Understand our core business intimately. We are seeking someone with a strong business mind. The professional funders we work with do not just want smooth prose – they want business rationale and a tailored message. This position would receive in-depth exposure to our field program to help build an understanding of our operations.
    Organize and execute complex projects. Our team does not have a top-down culture. We would like to hire someone who can independently drive forward execution of complex and multi-stage writing projects, with the support and input of colleagues and team leadership. This person should expect to fully own the role.

    Career Growth and Development
    One Acre Fund invests deeply in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through regular management consulting-style career reviews and mentorship sessions. We also have regular one-on-one meetings, where we discuss personal goals and work collaboratively to craft roles, stretch opportunities, and career pathways that each person can be passionate about.
    Qualifications
    We are seeking an exceptional professional with 2 – 5+ years of work experience and a demonstrated long-term interest in international development. We are looking for truly extraordinary candidates who will help take our organization to a new level of impact and scale. This is a competitive posting for a career-track role with a minimum initial commitment of two years. Candidates who fit the following criteria are strongly encouraged to apply:

    Required: Either substantial field experience or 1+ year of professional writing experience in a related field. Ideally both!
    Very strong communication skills. At its core, this position is about communicating complex ideas in simple prose. We are looking for candidates who derive great satisfaction from this act and can demonstrate their ability to do so – in short, we are seeking writers. In your writing samples, we will be looking for confident, clear, error-free prose.
    Genuine interest in international development/agriculture. We are seeking someone with a demonstrated connection to international development/agriculture, who is truly passionate about working every day to positively impact the hardest-working farmers on the planet. Direct experience in this field is a big plus.
    Strong ability to understand business. We would like to hire someone who will truly understand our operations, and be able to communicate their ins and outs simply and effectively.
    Skill in graphic design/desktop publishing is also a plus.
    Strong undergraduate background. Candidates with graduate degrees also encouraged to apply.
    We are looking for passionate professionals who combine strong leadership skills with patience and a humble approach to service to join our growing family of leaders.

    Language: High level of English fluency required.
    Preferred Start Date
    Immediate
    Location
    New York, NY strongly preferred. Kigali, Rwanda or Nairobi, Kenya optional.
    Compensation
    Commensurate with experience, and dependant on location
    Benefits
    Health insurance in our group plan, 401k contributions, education savings contributions, flexible work environment, strong maternity/paternity benefits, sabbatical policy, and others
    Sponsor International Candidates
    Yes, but for Kigali location only.
    East Africans strongly encouraged to apply.

  • Development Manager

    Development Manager

    Job description
    Reporting to the Managing Director of the country and functionnaly to the Managing Director of the branch in the headquarter in Paris, the DEVELOPMENT MANAGER leads the development of the country subsidiary to achieve targets in terms of number of new restaurant openings while being totally conform to all Burger King’s specifications.
    Job Details

    Prospects sites in relation with legal advisor to obtain leases
    Manages relations with Real Estate Brokers to gather potential viable sites
    Evaluates all potential sites through site visits, initial sketchs of site, financial viability analysis and project timeline
    Prepares scoring cards for potential sites and prepares investment files in order to get financial approval from Headquarter
    Makes sure the location is signed off by the Construction Manager who develops for all restaurants, layouts, construction, contract biddings
    Obtains all authorizations from Administration, City council, Estate for construction and operations. Follows all steps of the process until signing of the lease
    Candidates will show a real expertise in this activity of DEVELOPMENT OF RETAIL with proof of their experience and their results.
    High capacity in terms of negotiation and strong leadership to achieve high targets
    Very good knowledge of the country (originating should be an advantage) and of the food culture

    Requirements

    Competencies are required in Marketing, Finance as well as understanding of principles of Construction.
    Usual language in our business is English
    2-5 years experience

    Note
    Salary will include a fixed rate + incentive when targets are achieved and overpassed
    (Fixed rate will depend of the HR market in each country and incentive should be :

    30% when target of development is achieved : number of restaurants opened in a year
    10% incentive for each additional restaurant opened in a year)

    Contract : permanent with 6 months trial period

  • Regional Human Resources Manager

    Regional Human Resources Manager

    Job Description:
    Reports to:    Regional Director – Africa and the VP – Human Resources
    Summary of role:
    Reporting to the Regional Director –Africa (with a dotted line reporting to the VP – Human Resources), the Regional HR Manager (RHRM) will have responsibility for all aspects of human resources for the Africa region.  These include employee engagement, organizational design, employee relations, performance and reward management, recruitment, training and development, in compliance with country and organizational requirements, and developing and/or maintaining Human Resources Policy and Procedure Manuals for Kenya and South Africa country offices.  The RHRM will also be responsible for working with African Management team (AMT) and staff on employee relation issues. The ideal candidate will partner with the AMT and Human Resources in New York HQ to ensure organizational strategy and goals are being supported by HR programs and practices in the region. This role requires strategic and operational expertise with the ability to communicate change and engage employees and managers alike.
    Specific Responsibilities: 

    Function as an HR business partner for IAVI in Africa, developing and effectively communicating HR policies and procedures consistent with the philosophy and culture of IAVI, while ensuring local practices, laws and regulations are adhered to.
    Manage the staff recruitment (in coordination with Recruiting Manager from HQ) and consultant hiring process locally including onboarding, participating in the workplans and budgeting processes to ensure realistic workforce planning for the Africa region.
    Ensuring all contractual agreements in the region are in line with the local laws.
    Assist managers in developing and regularly review and update job profiles and descriptions to ensure roles and responsibilities are clear for each position.
    Manage development programs that support talent development and retention
    Proactively identify and handle employee relations issues with a focus on conflict resolution while ensuring fair and consistent treatment of employees in the region. Analyze employee relations trends, provide periodic detailed reports, and propose methods for improvement.
    Continuous review of Human resources policies to ensure they support best practice and compliance with local laws
    Manage reward and compensation programs, overseeing the implementation of compensation and benefits strategies including administering and managing employee welfareinsurance programs and pension plans
    Preparation of and monitoring of the Regional HR budget.
    Preparation of relevant regional human resources management reports.
    Manage the collection, storage and update of staff records including supporting and managing regional employee data within our global HR system. 
    Support managers to maintain good staff relations, providing specialist advice, coaching and practical support.
    Work with the Finance Manager and local counsel in each country to ensure compliance with the local tax laws
    Any other comparable duties and tasks that may be assigned by the Regional Director or the VP – Human Resources in the general support of IAVI activities worldwide.
    Partner closely with HR team in HQ office on global processes and initiatives (goal setting, performance management, merit cycles, engagement surveys, talent management). May get involved with HR programs for other offices globally. 
    Providing training to managers and staff on HR related programs and initiatives
    Facilitate orientation, onboarding and offboarding for all local staff
    Liaising with our Clinical Research Center partners in Africa to share tools, learning opportunities and to help strengthen their HR practices especially in critical compliance areas for IAVI.

    We recognize each candidate brings a unique set of skills and expertise and therefore we prioritize the following core competencies:
    Job requirements:

    Demonstrated proficiency in partnering with and influencing business leaders
    An understanding of priority-setting, resource management and the bridge-building required to develop enduring working relationships
    A confident, clear and conscientious communicator – who can work effectively with key stakeholders and members of staff at all levels of seniority  
    Excellent written and verbal English communication skills.
    The position requires visionary and creative thinking skills and a strong professional demeanor.
    Excellent analytical, decision-making, and problem-solving skills.
    Must be able to juggle multiple assignments, meet deadlines, work flexibly in a dynamic, fast-paced environment, and maintain a sense of perspective.
    The position requires a fair-minded, people-oriented and caring individual with excellent interpersonal skills and sensitivity to diversity.
    Must be able to balance employee needs and concerns with organization policies and business management concerns.
    It requires a highly motivated individual with a strong customer service orientation and a demonstrated commitment to IAVI’s organizational values and credo.
    Ability to work in a matrix-management environment.
    Ability to work independently with minimum supervision in a multi-cultural environment.
    Knowledge of HR information Management Systems and proficiency in MS Office packages.
    An energetic strategic and dynamic individual who embraces change.
    Have a sense of humor, flexibility and humility.

    Job qualifications:

    Must have a strong foundation in HR with at least 5 years of experience in a progressive HR environment with at least 2 years in a regional HR capacity.
    Bachelors in Human Resources or related field or equivalent experience.
    Must have Human Resources certification from the institute of Human Resources Management, Kenya.
    A solid understanding of labour laws and practices in East and Southern Africa.

    IAVI operates as an intense mission-driven organization trying to solve one of the most difficult and important scientific challenges of our time, so we seek someone who feels passion for IAVI’s goal of ending AIDS.