Job Experience: Experience of 2 – 5 years

  • Monitoring, Evaluation and Research (MER) Officer

    Monitoring, Evaluation and Research (MER) Officer

    APHRC’s Data, Measurement and Evaluation (DME) unit has received funding from the Children’s Investment Fund (CIFF) to carry out an independent external evaluation of the project “The Digital Dividend: A Smart Contract for Equitable Health Care Outcomes’’ implemented by PharmAccess International (PAI). The project which is being implemented in Kenya (Kisumu and Kakamega counties) and Tanzania (Manyara region) uses a digital platform to enable pregnant and lactating women to access healthcare services through a ring-fenced wallet on their phones at a network of contracted clinics. The intervention is intended to directly benefit about 30,000 women in Kenya and Tanzania who will benefit from the improvements in provider services. The external evaluation is expected to take place from July 2020 to July 2022.
    The DME unit therefore seeks to recruit a Monitoring, Evaluation and Research Officer to support the evaluation activities of the Digital Dividends Project.
    Duties/Responsibilities:
    The MER Officer will organize the routine assessment and evaluation field level activities for the Project in Kisumu and Kakamega counties in Kenya, and the Manyara Region in Tanzania. S/he will track and assist in data collection activities at health facilities to inform routine data quality assessments (DQA), base-line, mid-line, and end-line surveys. The MER Officer will be supervised by and work closely with the M&E Specialist at APHRC. S/he will have the following major responsibilities:
    Project coordination and management
    Coordinate with PAI program teams to ensure that routine quality assessment and evaluation data collection aligns with program implementation processes and timelines.
    Facilitate and recommend (as needed) updates to electronic data collection tools and oversee quality control on data entry via tablets for both routine quality assessments and evaluation.
    Ensure evaluation resources are applied efficiently and effectively to achieve objectives within established timeframes according to routine quality assessments and evaluation plans.
    Make sure that deliverables are completed according to plan and are of high quality, in accordance with the overall evaluation and DQA plans.
    Foster and maintain good working relationships with internal and external stakeholders such as PAI, CIFF, and project beneficiary communities/health facilities.
    Monitor and manage enumerators during DQA and evaluation data collection in project regions of Kenya and Tanzania: check progress and assist in resolving challenges or issues, in collaboration with the M&E Specialist and the Data Visualization Officer.
    Data Quality Assessments and Evaluation
    Accurately collect, enter, compile and clean DQA and evaluation data to report progress towards project objectives with minimal errors.
    Support the M&E Specialist and Evaluation Lead in preliminary quantitative and qualitative analysis of M&E data as needed.
    Provide feedback as required on field level observations and monitoring results to the Project Evaluation team.
    Under the guidance of the M&E Specialist, support in reviewing and finalizing the DQA and Evaluation plans, and contribute to drafting of work plans, data collection tools, and field monitoring tools for each assessment activity.
    Work with Project Evaluation Team to provide timely updates and reports on DQA and evaluation activities as needed.
    Qualifications and experience:
    The ideal candidate will have demonstrated experience in conducting research/data collection, preferably with expertise in health facility surveys, health services register data abstraction, DQAs, and quantitative data management skills:
    Bachelor’s degree in Statistics, Social Sciences, Public Health, Monitoring and Evaluation, Epidemiology, Project Management, and Evaluation, or other relevant fields.
    2 to 5 years of relevant working experience in managing field-level data collection of quantitative and qualitative data for M&E, DQAs, health facility assessment, and/or research.
    Demonstrated experience in conducting quality checks during quantitative and qualitative data collection, and data entry using electronic tools.
    Demonstrated experience and knowledge in quantitative and qualitative data cleaning and analysis and in drafting reports of M&E, DQA or research results.
    Preferred demonstrable skills:
    Certification or specific training in Statistics, Information Management and/or Data Management
    Ability to work independently, virtually, and communicate efficiently using virtual platforms. The present working environment requires for most of the work to be conducted virtually, there will be need to travel to the project counties to conduct DQAs and evaluation data abstraction at health facilities.
    Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks, and maintain attention to detail.
    Good interpersonal and problem-solving skills, creativity and flexibility, ability to coordinate and build consensus.
    Proficiency in English and Swahili is required.

    Apply via :

    aphrc.org

  • Sales Coordinator

    Sales Coordinator

    Job Purpose
    The Sales Coordinator is responsible for overseeing all marketing activities in target regions. He/ She will formulate and implement strategies for all regions on basis of expected set targets; while generating a comprehensive report of the same.
    Responsibilities (Functions and duties):

    Hitting sales target as per company target
    Managing and training the sales and merchandizing  team
    Managing stock-outs
    Visiting all regions quarterly
    Ascertain that all customers operate within their credit limit
    Recruiting and managing distributors
    Maintain and increase market share
    Submit weekly and monthly timely and accurate reports to the directors
    Any other duty as may be allocated from time to time.

    Behavioural Competencies:

    Planning, coordinating and organising skills.
    Result oriented
    Strong interpersonal and leadership skills
    Excellent verbal and written communication skills
    Assertive and proactive
    Ability to multitask and prioritize work
    Attention to detail
    Ability to be adaptable and flexible

    Experience:

    2 – 5 years experience in the Sales & Marketing field with vast experience in a leadership capacity. Experience in the FMCG will be an added advantage

    Education and specialist Knowledge Required

    Degree/ Diploma in Sales Management & Marketing/ Business Management or relevant field
    Computer proficiency
    Professional certificate from an accredited body
    Valid driving license
    Knowledge of organic foods will be an added advantage.

  • Compl AML KYC Sr. Supervisor

    Compl AML KYC Sr. Supervisor

    Job Function: Compliance and Control Employee Status: Regular Job ID: 20174724
    The Compliance AML KYC Intermediate Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

    Responsibilities:

    Responsible for various aspects of risk and control, include but are not limited to Information Security, Continuation of Business and Records Management
    Conduct analysis of risk and associated controls to identify root cause and collaborate with peers and management to report findings with solutions to mitigate risk/control issues
    Provide support to business managers and product staff
    Partner with peers and management on various activities, including developing and executing business plans within area of responsibility, developing compliance guidelines and completing monthly, quarterly, and other periodic risk & control reporting to be used for various forums
    Interface with internal and external teams to provide guidance and subject matter expertise, as needed
    Interface with Internal Audit (IA) and external audit to provide input on situations that create risk and legal liabilities for Citi
    Oversee situations that create risk and legal liabilities for Citi
    Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Qualifications:

    2-5 years of relevant experience
    Proven ability to make effective and timely decisions
    Consistently able to anticipate and respond to customer/business needs
    Demonstrated ability to build and cultivate partnerships across business regions

    Education:

    Bachelor’s degree/University degree or equivalent experience

  • FMCG Field Sales

    FMCG Field Sales

    Location: Narok, Bomet, Embu
    Salary: 25K plus commission
    Representatives will be based in above areas.
    Responsibilities

    Listing company’s products with wholesalers, retailers and supermarkets.
    Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets.
    Taking orders and coordinating delivery.
    Debt collection, invoicing, collecting cheques.
    Make and submit orders by referring to product literature and price.
    Attain and exceed set targets and KPI’s
    Selling the products and ensuring the customers are well stocked
    Provide historical records by keeping records on customer inquiries and sales
    Contribute to team efforts in accomplishing organizational goals.
    Make calls and communicate with customers to sell products
    Have to fulfill customer’s queries over phone and maintain email to follow up contacts, sales and queries
    Maintain daily, weekly report in a professional manner.
    Maintain professional relationships with every customer
    Must have to follow the company rules and also perform any other assigned tasks

    Qualifications

    Diploma/Degree in sales and Marketing.
    2-5 years FMCG  Field sales experience is mandatory.
    2-5 years of work experience in sales and marketing of Fast moving commodities targeting both wholesalers and retailers required
    Experience in the sale of sanitary pads is a bonus.
    Experience in distribution and delivery in retail chains, wholesale and distributors is required.
    Customer care skills
    Debt collection skills
    Confident and bold

  • Medical Doctors

    Medical Doctors

    The post is located in UNON Human Resources Management Service, Joint Medical Service. Under the direct supervision of Chief, Joint Medical Service, the incumbent is responsible for:
    Responsibilities

    CLINICAL DUTIES:

    Run the JMS fever clinic established for the purpose of adequate clinical management of clients calling in or presenting in person during the COVID-19 disease outbreak
    coordinate with relevant ministry of health teams in contact tracking and surveillance for COVID-19 cases c) Perform day-to-day clinical duties, e.g. attending to walk-in clinic,
    Assist with the coordination of medical evacuations, emergencies etc, (e) Pre-placement and periodic medical examinations,
    Immunizations, travel advice;
    Refer staff to and follow up with outside specialists as necessary;
    Provide health education and medical counseling to clients;
    organize/participate in addressing work environment and occupational health issues;
    Emergency response on 24/7 basis, as and when required; be on call during and outside office hours to observe and treat emergencies in the clinic. (k) Undertake house calls and hospital rounds when required.

    MEDICO-ADMINISTRATIVE DUTIES:

    Liaise with other dispensaries and host-nation medical facilities;
    Follow the United Nations established policies and procedures regarding medical clearances, sick leave and medical evacuations;
    Recommend medical evacuation when required;
    Responsible for all paper work and reporting procedures for medical evacuations in line with UN Rules and procedures;
    Ensure proper follow up on all cases; ‘
    Application of terms of reference in Administration manuals for rules and regulations regarding UN clinic operations;
    Responsible for the supervision and distribution of work for the nurses and other staff assigned to the fever clinic;
    Responsible for establishing good relations with reliable hospitals, private medical facilities and blood banks

    SUPERVISORY ADMINISTRATIVE DUTIES:

    Ensure that appropriate training programs relating to COVID-19 are implemented in order to maintain and develop the medical capabilities (e.g. health awareness, COVID-19 prevention, isolation and quarantine, hospital transfer).
    Undertake medical clearance according to UN guidelines and procedures
    Undertake ‘outpatient’ treatment and immunization requirements (e) Responsible for regular reporting on clinic activities, medical facilities available locally and other statistical information as may be required.
    Perform other related duties as required.

    Competencies

    PROFESSIONALISM: Demonstrated knowledge and hands on experience in clinical medicine; Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.
    PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; Identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
    JUDGEMENT AND DECISION MAKING: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; Gathers relevant information before making a decision Considers positive and negative impacts of decisions prior to making them; Takes decisions with an eye to the impact on others and on the Organization; Proposes a course of action or makes a recommendation based on all available information; Checks assumptions against facts; Determines that the actions proposed will satisfy the expressed and underlying needs for the decision; Makes tough decisions when necessary.

    Education
    An advanced university degree (Master’s degree or equivalent) in medicine (MBChB / MMed/ MPH) or in a related area is required. Must be Registered with Kenya Medical and Dental Practitioners Board. A post-graduate diploma in infectious diseases will be an added advantage. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced degree. Proficient computer skills, particularly in MS Office software and use of databases, are required. Certification in Occupational safety and health is an added advantage.
    Work Experience

    A minimum of five years of progressively responsible experience in the medical field or related area is required.
    At least two years experience working in Accident and Emergency Unit, Intensive Care Unit or Aeronautical medicine is required.
    Experience in managing infectious diseases is highly desirable.
    Experience in occupational health and safety at the work place setting is highly desirable.
    Experience in counseling and/or stress management is an advantage.

    Languages
    Fluency in English AND fluency in Swahili OR Kiswahili is required. Working knowledge of a second UN official language is an asset.
    Assessment
    Evaluation of qualified applicants may include an assessment exercise which may be followed by a competency based interview.
    Special Notice

    • This position is temporarily available for a period of 6 months and is open for nationals of Kenya ONLY. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.
    • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.
    • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.
    • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15.
    • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.
    • Internal Applicants – when completing the PHP, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.
    • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service

  • Software Developer Coach 

Adjunct Faculty – Communication Skills

    Software Developer Coach Adjunct Faculty – Communication Skills

    Job Summary

    Bachelor’s degree in computer science or a related field.
    5+ years of architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, etc.).
    2+ years of experience in “migrating” on-premise workloads to the cloud.
    5+ years of success in consultative/complex technical sales and deployment projects (where necessary, managing various stakeholder relationships to get consensus on solutions/projects).
    Solid understanding of modern authentication protocols and a background in cybersecurity.
    Deep understanding of cloud computing technologies, business drivers, and emerging computing trends.
    Deep technical experience in enterprise mobile, identity and access control, & security solutions.
    Working knowledge with AGILE development, SCRUM and Application Lifecycle Management (ALM) with one or more of the following: programming languages: PowerShell, Bash, .NET, C++, Java, JSON, PHP,
    Perl, Python, Ruby on Rails, HTML, CSS, JavaScript, Responsive Web Design.
    Proven track record of driving decisions collaboratively, resolving conflicts & ensuring follow-through.
    Communication and Presentation skills with a high degree of comfort with both large and small audiences.
    Prior work experience in a consulting/architecture position within a software & services company.
    Problem-solving mentality leveraging internal and/or external resources.

    Responsibilities

    Activity and resource planning of deliverables based on client briefs. Facilitate product owner input and team interactions; ensure the communication of scope and requirement changes throughout the team.
    Organizing and motivating apprentice project teams
    Execute and deliver tasks in a timely fashion.
    Ensure the satisfaction of project owners.
    Assessing and managing project risk.
    Monitoring the progress of projects and apprentices.
    Document every aspect of an application or system as a reference for future maintenance and upgrades.
    Compile timely, comprehensive and accurate documentation and or reports as requested
    Instil project management best practices including risk management, cross-team interdependencies, scope definition, delivery objectives, and quality standards.

    go to method of application »

  • QA Auditor, Kenya

    QA Auditor, Kenya

    Job Summary:
    To drive the successful transformation of the business in becoming a world-class sourcing organization by providing technical garment/apparel expertise and recommendations to vendors/factories and internal sourcing teams. To develop and drive the implementation of new apparel technical programs across the region. To effectively lead a team of remote Quality Assurance Auditors in conducting inspections and training with vendors/factories
    Key Accountabilities:

    Networks with vendors/factories and the Sourcing/Merchandising teams to conduct a preliminary inspection on the products at the pre-production stage
    Participates in Pre-Production Meetings to review Tech. Packs and Ticketing Reports
    Good prevention, problem solving skill; a solution provider
    Skills in risk assessment, factory evaluation and effective CAP follow-up to help factory improve their system
    Provide answers to queries from colleagues and vendors in professional manner, and conducts follow-up work promptly
    Addresses any issues promptly pertaining to product safety, engineering or technology and prevents confirmation of bulk production
    Supports the department’s change of focus from Quality Control to Quality Engineering and Product Technology
    Conducts factory visits to provide guidance and counseling as required
    Diligently conducts follow-ups with factory production supervisors to check on the status of corrective action
    Promptly advises necessary Product Technology & Quality Assurance colleagues of any suspected non-compliances with vendors/factories
    Conducts factory inspection visits to review the standards of the operation, and take necessary action to ensure product safety, quality and compliance of our products at the production factory
    Identifies training opportunities for vendors, factories and colleagues
    Conducts relevant workshops and seminars on product inspection
    Participates in relevant industry training in Product Technology, Safety  Quality Assurance, and Regulatory Compliance

    Education and Experience:

    At least 5 years working experience in Apparel Industry: Manufacturing, Product Technology, Quality Assurance, Product Inspection, Factory Audit, or similar field
    With 2 years of related education or training experience
    Comprehensive background in factory or apparel inspection
    Comprehensive knowledge of Product Technology and Safety Standards for children’s apparel
    Ability to quickly identify production, product technology, or product safety problem areas and quickly recommend solutions
    Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
    Good command of both verbal and written English and local language
    Possess a strong attention to detail and time management

    Behavioral Competencies:

    Plans and Organizes
    Demonstrates Business Acumen
    Resourcefulness
    Possesses Grit
    Collaborates To Drive Business Results
    Communicates Effectively
    Exhibits and Drives Accountability

  • HR Generalist

    HR Generalist

    Employee Status: Regular Job ID: 20166208
     
    The Human Resources (HR) Generalist is responsible for the delivery of day-to-day HR support in coordination with Country CHRO & the MEA HRPS team for the ICG, GF and O&T Business. The overall objective of this role is to provide a broad range of HR services to client groups within Citi. The role will focus on providing HR support for Kenya by collaborating with the Country CHRO, PS Head and Regional HRPS.
    Key Responsibilities:

    Assist line managers with the execution of HR processes, including performance management, employee engagement, talent, employee relations, coaching, training, conflict resolution, and interpretation of employment policies and practices.
    Partner with Human Resources Advisors (HRAs) and business/functional line managers to recommend, develop, and execute human capital strategies to achieve business goals as well as participate on Human Resources Professional Services (HRPS) project teams such as engagement initiatives or re-engineering.
    Liaise with HR Centers of Excellence (COEs) on various HR Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent, and Reporting.
    Manage immigration and mobility/relocation cases.
    Execute ad hoc requests and projects, such as audit support, Voice of the Employee (VOE) survey preparation, and reporting.
    Ensure escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency
    Build and maintain partnerships to foster trust and accountability with all stakeholders
    Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
    Actively contribute to HR projects as required, lead mid-term projects
    Ensure compliance to statutory requirements, essential from both a regulatory and reputational perspectives.
    Manage the department’s operations within the corporate and statutory controls. Continually review the effectiveness of controls in mitigating changing risk environments through established tools and processes.
    Support CHRO in developing / updating HR policies and procedures to ensure compliance with changing corporate and regulatory environments.
    Participate in the administration of the Provident Fund Schemes in Kenya as a Secretary to the Board of Trustees
    Handle regulatory reporting according to country’s requirements.
    Support in-country payroll administrative processes through collation and submission of payroll input changes for action by HR Shared Services (HRSS) as per the established payroll calendar.

    Development Value:

    The successful candidate will gain an in-depth understanding of all functions within the HR, and will gain expertise in delivering HR services in a very large and complex organization. This role provides the opportunity for the incumbent to work within the HR Professional Services Team delivering end to end HR processes as well as deal with various levels of managers from line managers to country/cluster business leaders. There is an opportunity to develop HR skills in all aspects of human resources in a complex corporate environment

    Knowledge/Experience:

    Demonstrable experience of supporting people managers on a range of people activities from basic support on key people processes to complex employee relations issues which involve consultation with a range of internal stakeholders
    Demonstrable experience of a professional and responsive approach to support people managers in a fast paced, complex environment
    Knowledge and experience of sound HR practice
    Commercial awareness and a solid understanding of how HR adds value to the business
    Proven track record of delivery in a busy environment
    Project management and delivery

    Qualifications:

    Bachelor’s degree/University degree or equivalent experience
    2-5 years of relevant experience
    Experience in Human Resources, employee relations, and financial services
    Experience working with remote locations
    Working knowledge of HR functions
    Working knowledge of industry standards and practices
    Intermediate – advanced proficiency in Microsoft Excel, Word, PowerPoint, PeopleSoft and Human Resources Management Systems
    Consistently demonstrates clear and concise written and verbal communication
    Registered member of Institute of Human Resource Management

    Skills & Competencies:

    Proficient in multi-tasking
    Excellent interpersonal communication and time management skills
    Ability to build strong relationships as a trusted partner
    Strong influencing and ability to work in a complex matrix environment
    Ability to work under pressure
    High tolerance for dealing with ambiguity and on-going change 
    ‘Process improvement’ mind-set to increase the effectiveness and efficiency of the services offered
    Resilient under pressure and self-motivated in a fast paced and demanding environment
    Personal integrity and discretion
    Proficient in the use of HR systems as well as in Microsoft Word, Excel and PowerPoint
    Adaptable approach and execution oriented
    Ability to cooperate, manage and influence remotely
    Accuracy and attention to detail combined ability to take big picture perspective
    Team oriented

  • Credit Administrative Manager

    Credit Administrative Manager

    Job Introduction:
    Reporting to the National Credit & Billing Manager, manage credit administration activities within the credit & billing function to ensure that all processes involved are performed as per the existing company policy and supervise the credit administration staff.
    Role Responsibility:
    Credit Administration

    Serve as a credit information resource providing support in financial analysis, credit structure, credit documentation and appraisal requirements and Bad Debt identification.
    Provide Administrative processes that enhance debt management procedures and credit collections team in achieving set targets
    Monitor proper credit risk and compliance with credit policy.
    Clearing both internal and external audit queries related to credit and billing on publication of report

    Reporting

    Timely reporting of all credit management tools and decisions
    Maintain ongoing review of credit management reports
    Monitor debt reporting through various credit tracking systems and reports

    Cash-flow/Debtor management

    Ensure proper allocation of customer receipts as per the remittances
    Ensure timely collection of cheques/payments from customers.
    Manage documents flow and contracts renewal
    Assist credit controllers in the preparation of credit memoranda, debt collection letters

    Staff Supervision and Performance Management

    Ensure that company objectives are clearly cascaded to direct reports and reviewed regularly
    Conducts timely performance appraisals
    Implement HR disciplinary process where necessary and as per policy requirement

    The Ideal Candidate:
    Knowledge and Qualifications

    Tertiary education in Business Management or Numerical Field

    Degree is advantageous

    Kenya market
    Kenya legislation
    Two to five years in Data and contract management related assignment

    Technical Skills

    Financial Acumen
    Conflict Management
    Negotiation
    Microsoft Word – Intermediate level
    Microsoft Excel – Intermediate level (Advance level are advantageous)
    Microsoft PowerPoint – Basic level
    ERP system(s)
    Google suite of products

    Behavioural Skills – Support

    Understanding the organizational environment
    Understanding the organisation’s goals and objectives
    Dealing with changing circumstances
    Supporting and working with others
    Delivering objectives
    Dealing with complexity
    Acting professionally
    Deliver great customer service
    Sharing and co-operating