Job Experience: Experience of 2 – 3 years

Commercial Development Manager- East/ West Cluster

Role Purpose

The purpose of the role is to develop the 2–3 year Large Country Commercial Plan, drawing together Regional targets, market insights and market intelligence to agree priorities and focus with Country Business Development and input into the 3-5 Regional Commercial Strategy. This role is ultimately responsible for overseeing Demand Planning for the country, assessing and monitoring quality of pipeline fill, commercial viability, sales forecasting a capacity fill. The role also ensures the development/tailoring of solutions/value propositions to meet the market needs in conjunction with the Country Operations Manager and Regional Commercial Manager. Co-ordinates support for the development of large-scale tenders and manages contract governance, where applicable. Handles venue negotiation and pricing in country.

Main accountabilities but not limited to the following:
Commercial planning

Develops Country BD & Sales Strategy cross product/segment
Works with Country Team and Regional Commercial Development Manager on detailed Commercial Plan, undertakes regular quality checks, provides feedback and implements plans and targets for products/services relative to Market need with Commercial Development Manager as primary focus is business pursuit.

Market & customer intelligence

Pulls together and provides Customer and Market intelligence to identify opportunities and works to prioritise lead generation
Assesses and develops footprint strategy (what/where/when/who) and handover to Head of Operations

Winning business

Analyses clients’ needs and tailors value propositions with expert support where needed. Input into Global Innovation and Business Development strategies working with Regional Commercial Manager
Advises and enables country commercial to pursue key commercial activities and removes obstacles. Highlights any issues of non-compliance

Account & stakeholder management

Business Pursuit, RO influencing, networking and key account relationships plan and delivery agreed with Country Lead and with CD/BC colleagues on shared opportunities
Identifies and shares examples of process/procedural best practice with colleagues in the country/region to drive continuous improvement in key account management and stakeholders

Analysis & Reporting

Undertakes Commercial and demand reporting to the Region
Provides B2B/Sales forecast at cluster level, actively manages pipeline and drives demand in year and for the following year.

Leadership & management

Motivates and encourages team performance.
Plans and prioritises country’s operational activities and supports team development towards effective business development.

Role specific knowledge and experience:

Commercial and financial planning experience and experience working in a relevant field
Significant experience of conducting demand planning processes and pipeline management
Market research and horizon scanning of sector
Working with regulatory bodies and building and maintaining stakeholder relationships
Demonstrated analytical ability and commercial acumen

Minimum requirements:

University Degree or relevant qualification
2 years pricing / commercial experience in a managerial capacity
2 – 3 years Business Development experience in a managerial capacity
Contract management and developing bids, costing, and pricing for large scale opportunities

Desirable:

Experience in exams setting (or services related field)
Experience in contract negotiation

Apply via :

careers.britishcouncil.org

November 2, 2024
Logistics Officer (Contracting) Fixed Term – NOA Logistics Officer (Commodity Accounting and Funds Management) – Fixed Term NOA

JOB PURPOSE

Ensure effective and efficient logistics contracting is done throughout the regional countries, in line with corporate guidelines / Transport Manual. Monitor and report exceptional contracting, CSC reporting, Delegation of Authority, to develop controls, and applying best practices across RBN operations. Monitor the transport market development in collaboration with CBT which is fundamental to ensure functional markets / supply chain to ensure effective use of CBT modality.

KEY ACCOUNTABILITIES (not all-inclusive)
Under the overall supervision of Regional Logistics Officer, the incumbent will work within the logistics unit and in collaboration with the other units in RBN, HQ and Country Offices and will undertake the following duties:

Contribute towards the development of logistics plans and processes ensuring compliance with wider logistics policies and WFP standards.
Support logistics projects or operational day-to-day activities following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.
Collect and analyze data through research and networking with colleagues to recommend actions to the supervisor to improve performance of local logistics operations.
Conduct portions of financial analysis and budget reviews, drawing out insights and
Guide support staff, acting as a point of referral and supporting them with analysis and queries.
Collate data and contribute to preparation of accurate and timely reporting, supporting a WFP wide view of logistics activities that enables informed decision making and consistency of information presented to stakeholders.
Identify and build productive relationships with logistics colleagues and staff within the area of assignment to support an integrated approach to food assistance.
Follow emergency logistics preparedness practices to ensure WFP are able to quickly respond and deploy food and needed resources to affected areas at the onset of the crisis.
Act in an assigned emergency response capacity as required to meet emergency food assistance needs.

SPECIFIC RESPONSIBILITIES
Logistics Contracting:

Liaise with RBN Programme, Regional Resource Analysts & RBN Procurement functions to follow up on projections of needs and call forward requirements and tonnage moving thru the various corridors, including GCMF and any cross-regional.
Where food crosses frontiers, receive regular reports (Daily Dispatch Report, LTI Status, Stocks Reports, etc.) from major Dispatch, Origin or Transshipment points & monitor if deliveries consistent with plans. Focus attention on reviewing pre-position activities especially where several corridors used to serve a CO. Where needed, advise dispatch/transshipment locations of priorities. Monitor and report any exceptions.
Undertake regular transport and fuel market analysis to closely monitor the transport rates and preempt any potential risk to WFP operations.
Maintain an updated status of Delegations of Contracting Authorities (Logistics Contracting) from Dir OSC to the COs and ensure these align to operational needs. Lead RBN transport contracting and market function, provided operations support, oversight, contracting training and technical advice to RB country offices.
RBN focal point on collating inputs that may be required for WFP Transport Manual & other WFP corporate guidance, record and disseminate information on logistics best practices to country offices.
Liaise with RBN Country Offices & SCOL Rome to support the Quarterly CSC reporting in line with Transport Manual for logistics contracting and markets, logistics services short listing process, LSMA and logistics capacity assessment (LCA)

Markets

Monitor overland and inland transport market structure and identify potential opportunities to optimize transport markets through WFP regular contracting modalities.
Collaborate with other supply chain functional units such as CBT & Retail, planning and procurement (SHF and LRFPP), to identify transport market challenges, propose mitigation model /measure to ensure uninterrupted transport availability.
Undertake country/countries context local transport market analysis, propose recommendations to support/ actions to strengthen local transport market thus reducing the reliability on regional transporters thus contributing to WFP deliveries in cost effective and efficient manner.

STANDARD MINIMUM QUALIFICATIONS
Education:

Advanced University degree in Transport Economics, Supply Chain, Logistics, Engineering, Business Management and Administration, Shipping, Maritime Law, or another related field, or First University degree with additional years of related work experience and/or training/courses

Experience:

Two year post-graduate relevant professional experience with a master’s degree, or three years post-graduate relevant professional experience with a first University Degree, experience working in a multicultural and humanitarian logistics sector will be beneficial.

Knowledge and Skills:

Excellent project management skills and experience.
Good understanding of logistics service contracting and transport market.
Understanding of WFP logistics operations in the region is an advantage.
Experience in contracting, tendering, qualitative and quantitively data analysis, evaluations and market based assessments.
Strong interpersonal and coordination skills, ability to work in a team and to communicate clearly and diplomatically with a wide range of stakeholders from diverse backgrounds.
Ability to plan and organize his/her work independently, efficient in meeting commitments, observing deadlines and achieving results.

Language:

Fluency in both written and spoken English.

LEADERSHIP FRAMEWORK
Leads by Example with Integrity

Upholds WFP values, principles, and standards
Demonstrates and encourages others to uphold the WFP values, principles and standards Respects others and values diversity
Values diversity using respectful and inclusive language, and encourages others to do the same Stays focused and calm under pressure
Stays focused and calm when under pressure and encourages others to do the same Demonstrates humility and a willingness to learn
Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop

Drives Results and Delivers on Commitments

Delivers results for maximum impact
Holds self and/or others accountable for the delivery of results Delegates appropriately
Delivers results against delegated tasks and seeks guidance and support where needed Adapts readily to change
Responds readily to change adjusting work as needed

Fosters Inclusive and Collaborative Teamwork

Is inclusive and collaborative
Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues Gives timely and constructive feedback
Supports development for others by giving timely and constructive feedback
Builds and shares new perspectives
Listens attentively to others to capture, learn, build and share new perspectives

Applies Strategic Thinking

Communicates and fulfils WFP’s vision
Fulfils WFP’s vision and is able to explain how their objectives support the vision
Embraces curiosity and new ways of doing things
Demonstrates curiosity, and proposes new ways of doing things when relevant Analyses and evaluates data
Gathers data and shares knowledge to inform team decision making

Considers the impact of decisions

Implements decisions and asks questions to understand the impact for wider objectives

Builds and Maintains Sustainable Partnerships

Builds partnerships: Builds partnerships by seeking out opportunities to work with others

Collaborates to deliver common objectives

Collaborates with partners by sharing information and working together to deliver common goals

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November 2, 2024
Operations Associate

Overview:

The Associate is an entry-level position at inSupply and will be involved in administrative and operational support for all facets of program and organizational implementation. S/he will work under the direction of and be supervised by a designee of the inSupply Health CEO and work closely with the technical and operations teams.
The Operations Associate is a key member of the Finance & Operations team. He/She will provide operational support to inSupply Health program implementation, supporting logistics needs required for programme activities, travels, and events in an efficient and cost-effective manner. The individual supports accurate and complete record-keeping and filing systems based on inSupply Health’s policies and procedures. S/he will also assist with completing administrative tasks, including reviewing and consolidating necessary backup documentation for payment of procured operational services. She will support operational procurement for travel, logistics, goods, and services

Essential Job Responsibilities
FRONT OFFICE MANAGEMENT

Act as the first point of contact for all incoming visitors and the organization switchboard and refer these to relevant staff members.
Responsible for opening, closing, and monitoring access to the office, using the installed security system at the main door.
Responsible for timely payment of all utility bills.
In liaison with the Procurement and Administration team, ensure annual renewal of all relevant county government permits.
Manage incoming, and outgoing mail and parcels while ensuring proper records are maintained for tracking purposes

HUMAN RESOURCE

Collaborate with the HR department to provide support during various stages of the recruitment process as and when required.
Update consultant contact information to guarantee accuracy and ensure that renewals are managed punctually.
Organize monthly payment records for all consultants, ensuring precise adherence to contractual agreements.
Perform a comprehensive review of the consultant tracker on a monthly basis to verify its accuracy and completeness.
Serve as a liaison between consultants and internal departments to address any queries or concerns promptly.

ADMINISTRATION

Verify deliveries are complete and done in a timely manner.
Assist with invoice verification against travel authorizations, Purchase Orders and delivery notes and process payment against the invoice for vendors.
Working with Procurement Analyst, ensures that the office has sufficient office supplies.
Supports the Procurement analyst in making necessary travel and lodging arrangements for visitors.
Facility management (Insurance, cleaning, equipment repairs, utilities, green office considerations, etc.)
Support the Procurement Analyst in updating service contract trackers.
Supporting the procurement analyst in asset management and inventory management.

PROCUREMENT

Assist in soliciting quotations and bids from the field market for requisitions as per the JSI/ inSupply Health policies and procedures.
Prepare the required documentation of procurement transactions and ensure compliance with set standards.
Maintain thorough procurement files in the G-drive shared folder as outlined in the Policies and Procedures.
Support the preparation of Purchase Order contracts for goods, services, and works awarded.
Support in updating the activity tracker.
Support in the preparation of contracts for vendors and maintaining contracts after award.

LOGISTICS

Provide logistical support as needed, coordinating the delivery of goods and services, arranging for transport, travel accommodation, and arrangements as needed.
Support the Procurement analyst in organizing both local and international travel arrangements including bookings, accommodations, visas, ticketing, and other logistics responsibilities.
Support inventory management and documentation.
Support for checking procurement and logistics deliverables and supporting the payment process in collaboration with the Administrative, Logistics, and Procurement Analyst and finance team.
Other duties as assigned

About the role:

Given that the Associate position is a stepping-stone to the Analyst role, inSupply is searching for a Kenyan candidate who is interested in growing with the organization, and is open to and actively seeks regular and specific feedback about all aspects of professional and personal growth. The Associate will be expected to commit to an implementation model that includes continuous self-assessment and improvement, both professionally and personally, and peer-to-peer learning and support, all using a variety of performance improvement techniques and a competency framework. Given that inSupply Health is a start-up organization, our ideal candidate has an entrepreneurial mindset and is passionate, energetic, flexible, curious, self-driven and team-oriented.

Required Qualifications:
Education:

A Bachelor’s degree in business administration, operations management, or a related field.

Experience:

At least 2-3 years of work experience in a similar role
Excellent interpersonal skills, flexible and team player
Extraordinary level of attention to detail and ability to work accurately
High-level organizational skills, knowledge of filing and general record-keeping
Excellent office management skills
IT/computer skills – ability to use printers, scanners
Proactive and excellent time management skills
Strong verbal communication skills, including making and receiving calls and providing callers with information and assistance
Hands-on experience and skills in Enterprise Resource Planning e.g. Microsoft Business Central
Ability to use cloud-based productivity, project management, and database apps — specifically Google Suite, Miro, Zoom, CRM platform, and Slack.
Fluent in English and Kiswahili.

Apply via :

insupplyhealth.com

November 2, 2024
Credit Collections Associate – Thika Credit Collections Associate – Kilifi Credit Collections Associate – Kisumu

About the Role
Reporting to the Collections Manager the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.
Key Responsibilities

Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
Generate compliance and risk reports for use in decision making and performance appraisals.
Perform any other duties within the scope of this position.

Knowledge and skills for the Role

Business related degree, CPA qualification is an added advantage.
At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
Knowledge in credit management and banking is an added advantage.
Capable and willing to work extended hours
Excellent interpersonal skills with good leadership skills.
Evidence of well-developed organizational skills and the ability to meet strict deadlines.
Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
Sound verbal communication skills including the ability to negotiate respectfully and assertively
Accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and processes.
Demonstrated commitment to service excellence.
Proficiency in GSuite, Microsoft Office

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Use the link(s) below to apply on company website.

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November 2, 2024
Credit Collections Associate – Kitale

About The Role

Reporting to the Head of Credit the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

Key Responsibilities

Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
Generate compliance and risk reports for use in decision making and performance appraisals.
Perform any other duties within the scope of this position.

Knowledge And Skills For The Role

Business related degree, CPA qualification is an added advantage.
At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
Knowledge in credit management and banking is an added advantage.
Capable and willing to work extended hours
Excellent interpersonal skills with good leadership skills.
Evidence of well-developed organizational skills and the ability to meet strict deadlines.
Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
Sound verbal communication skills including the ability to negotiate respectfully and assertively
Accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and processes.
Demonstrated commitment to service excellence.
Proficiency in GSuite, Microsoft Office

Apply via :

sunculture.freshteam.com

November 2, 2024
Credit Collections Associate Field Fraud Risk Officer Credit Collections Associate – Kisumu Credit Administrator

About the Role
Reporting to the Collections Manager the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.
Key Responsibilities

Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
Generate compliance and risk reports for use in decision making and performance appraisals.
Perform any other duties within the scope of this position.

Knowledge and skills for the Role

Business related degree, CPA qualification is an added advantage.
At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
Knowledge in credit management and banking is an added advantage.
Capable and willing to work extended hours
Excellent interpersonal skills with good leadership skills.
Evidence of well-developed organizational skills and the ability to meet strict deadlines.
Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
Sound verbal communication skills including the ability to negotiate respectfully and assertively
Accuracy and attention to detail.
Demonstrated ability to quickly learn new systems and processes.
Demonstrated commitment to service excellence.
Proficiency in GSuite, Microsoft Office

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

November 2, 2024
Support Human Resources Specialist Customer Service Representative I (CSR I) HR Shared Services Supervisor

Responsibilities

Supporting with the management, coaching and personal development of new employees Supporting with effective networking and liaison across the organization
Positively influencing the people agenda. Assisting with Internal Job Postings
People Are Everything (PAE) Administration
Carrying out first day induction for employees
Supporting employee relation forums that provide an opportunity for employees to connect and bond with management and peers
Assisting the HRBP in developing initiatives to encourage good attendance at work, employee well being and the employee recognition scheme
Supporting the driving and maintenance of various processes to facilitate employee engagement, motivation, and communication
Ensuring unbiased and complete investigation procedures, and compliance with the policy and process, and closure of issues reported
Supporting the HRBP systems supporting with research into emerging employment legislation and best practice to support employee strategy delivery.
Assist with the development and maintenance of the Wellness communication and company-wide updates
Maintain all documentation received by employees related to the docket
Assisting with Wellness Committee meetings and creating presentation materials as needed to support the initiatives of the Wellness and the Feel Good Program
Attending, encouraging and planning events with guidance through the Feel Good Program Fulfilling the tasks deriving directly from his position without being directly ordered so. Supervising product design and other forms of internal/external marketing to maintain consistency in branding
Creating media, from press releases to social media messages, that shape public opinion of the company and increase awareness of its brand

Requirements

Degree in HR or any related field
Ability to deliver training/awareness sessions
Excellent communication and interpersonal skills
2-3 years’ work experience as a HR Assistant is desirable
He/she must be highly motivated, well organized, detail-oriented, creative and innovative, and possess good time management and multitasking skills
Personal characteristics: suitable intonation for phone attendance, initiative, openness, positive attitude, good articulation, flexibility, speed, stress endurance, friendliness, diligence, loyalty to the employer
Strong presentation & articulation skills
Ability to influence and think creatively
Robust business understanding
Proactive, confident and motivated with a strong bias for action, a keen sense of urgency and ability to drive results
Team player, high on execution and strategy
High on Integrity and ability to walk the talk
Commitment to further training / continuous learning and development
Live the company values being fair, forward-thinking, accountable, customer focused, open, transparent, proud and passionate, so that the highest standards of employee care and support can be achieved.

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Use the link(s) below to apply on company website.

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November 2, 2024
System Sales Representative

Job Summary:

We are seeking a dynamic and results-driven Sales Representative to join our team. The Sales Representative will be responsible for identifying and pursuing new business opportunities, as well as maintaining and growing existing client relationships within the HR and payroll software market. The ideal candidate will have 2-3 years of experience selling software or system solutions.

Key Responsibilities:
Prospecting and Lead Generation:

Identify and target potential clients through various lead generation methods, including cold calling, networking, and online research.
Qualify leads to ensure they align with the company’s target customer profile.

Sales Presentations:

Conduct product demonstrations and presentations to prospective clients to showcase the benefits and features of our HR and payroll software solutions.
Customize presentations to address the specific needs and challenges of each potential client.

Sales Process Management:

Manage the entire sales process from lead generation to contract negotiation and closing.
Provide accurate and timely sales forecasts and reports to sales management.

Client Relationship Management:

Build and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.
Act as a trusted advisor to clients, offering insights and recommendations to help them achieve their HR and payroll goals.

Product Knowledge:

Stay up-to-date on the latest features, updates, and trends in HR and payroll software to effectively communicate their value to clients.

Market Research:

Monitor industry trends and competitors to identify opportunities for differentiation and improvement of our product offerings.

Qualifications:

Bachelor’s degree in Business, Marketing, or a related field preferred.
2-3 years of experience in software or system sales, with a proven track record of meeting or exceeding sales targets.
Knowledge of HR and payroll processes and systems is a plus.
Excellent communication and presentation skills.
Strong negotiation and closing abilities.
Self-motivated, with the ability to work independently and as part of a team.
Proficiency in CRM software and sales tools.

Share CV to talent@workforceafrica.co with the subject title as Sales Representative-Systems

Apply via :

talent@workforceafrica.co

November 2, 2024
Associate, Sales Help Desk

The Role:
As an Associate, Sales Help Desk at Flutterwave, you will play a crucial role to our Enterprise and small and medium-sized business (SMB) prospective customers, in providing exceptional customer support and technical assistance to our clients and users. Your primary responsibility will be to address inquiries, troubleshoot issues, and ensure that all customer interactions are handled professionally and efficiently. You will be an essential part of our mission to deliver a seamless and positive experience for our customers using Flutterwave’s innovative financial technology solutions.
Responsibilities include but are not limited to:
Customer Support:

Respond promptly to customer inquiries through various communication channels, including email, chat, and phone.
Assist customers in navigating through technical issues, payment processing, account management, and other related matters.

Technical Troubleshooting:

Diagnose and resolve technical issues reported by customers, ensuring a timely and effective resolution.
Troubleshoot and provide solutions for problems related to payment processing, transaction discrepancies, account access, and more.

Issue Tracking and Documentation:

Log all customer interactions, inquiries, and resolutions accurately in the support ticketing system.
Maintain a comprehensive knowledge base of common issues, solutions, and best practices to facilitate consistent customer support.

Customer Advocacy:

Act as a liaison between customers and internal teams, providing valuable insights from customer interactions to help improve our products and services.
Advocate for customer needs and provide feedback on opportunities for enhancement or improvement.

Continuous Learning:

Stay updated on Flutterwave’s products, services, and new features to effectively assist customers.
Continuously develop your technical knowledge and customer service skills to provide exceptional support.

Collaboration:

Collaborate with cross-functional teams, including technical support, engineering, and product teams, to address customer concerns and contribute to ongoing improvements.

Required competency and skillset to be a waver

Bachelor’s degree in Business, IT, or a related field, or equivalent experience
2 – 3 years’ experience in a customer service or help desk role, preferably in the payments, online banking, and financial technology industries.
Excellent communication skills, with a genuine passion for helping customers.
Good problem-solving skills, with a genuine passion for helping customers.
Proficiency in using customer support tools (Microsoft Excel, etc.), ticketing systems, and CRM software.
Ability to work effectively in a fast-paced and dynamic environment.
Attention to detail and ability to prioritize and manage multiple tasks simultaneously.

Apply via :

flutterwavego.bamboohr.com

November 2, 2024
Concierge/Porter Chief Steward and Hygiene Manager

Job Description

Be the first point of contact for guests arriving at the property
Be required to provide continuing exceptional customer service to all guests throughout their stay
Provide helpful and accurate local knowledge to guests in an informative manner
Greet and welcome guests upon their arrival with a friendly and professional demeanor.
Provide information about hotel facilities, local attractions, and services to enhance guests’ stay.
Assist in the arrangement of transportation, tours, restaurant reservations, and other guest requests as necessary.
Maintain the cleanliness and organization of the concierge desk and surrounding areas.
Collaborate with other hotel departments to ensure seamless guest experiences.
Offer personalized services to VIP guests and ensure their specific needs are met.
Stay updated with the latest information about events, shows, and activities in the area
Uphold the hotel’s high standards of customer service and professionalism at all times.
Other duties as assigned

Qualifications

Diploma in Hospitality Management
2- 3 years’ experience in a premium hotel
Possesses strong social and interpersonal skills and ability
Manages all guests needs with zeal
Carries an eye for detail and an approachable demeanor for all guests and heartists
Can remain composed under pressure, makes rational decisions to resolve situations, upholding professionalism
Self-driven approach to carry out assigned responsibilities
Ensures security and confidentiality of guest and hotel information in accordance to company/country’s data security act
Possesses good computer knowledge
High level of integrity, enthusiasm, dedication for continuous improvement
Embraces change and open-minded in a dynamic work environment
Has a broad knowledge of diversity of guests

Additional Information

Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a luxury property

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Use the link(s) below to apply on company website.

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November 2, 2024