Jobs Kenya

Job Experience: Experience of 2 – 3 years

  • Economic Empowerment Consultancy Consultancy to Provide Psychosocial Services to Refugees and Host Community – 2 Positions Training and Capacity Building Consultant

    Economic Empowerment Consultancy Consultancy to Provide Psychosocial Services to Refugees and Host Community – 2 Positions Training and Capacity Building Consultant

    Objectives of the Consultancy

    The consultant shall ensure:

    Business mapping for viable enterprises for refugees and host community women in the stated project locations.
    Development of a business entrepreneurship training curriculum for refugee and host community women.
    Identified refugee and host community women are trained on business entrepreneurship skills.
    Development of viable group business plans for refugee and host women post training.
    Disbursement of in-kind grants to the refugee and host women groups as capital for the identified businesses.
    Mentorship and coaching oversight for the women engaged in the businesses.

    Expected Deliverables and Outputs

    The shortlisted consultant is therefore expected to achieve the following deliverables:

    Deliverable 1: Provide a work plan in line with the project objectives on economic empowerment strategy for the targeted beneficiaries within 14 days from the start of the consultancy.
    Deliverable 2: Conduct a quick and simple market analysis and develop a business entrepreneurship training curriculum based on the analysis within 30 days of the consultancy.
    Deliverable 3: Pilot test the business entrepreneurship training curriculum within 60 days of the consultancy.
    Deliverable 4: Based on the work plan and project proposal, conduct trainings on business entrepreneurship skills for women within 90 days of the consultancy.
    Deliverable 5: Develop viable business plans for the trained women in groups, within 95 days of the consultancy.
    Deliverable 6: Facilitate in-kind grants disbursement to the women groups trained on business and entrepreneurship skills.
    Deliverable 7: Monitor, mentor and coach the initiated enterprises and document key milestones.
    Deliverable 8: Document the project challenges, lessons learnt and impact stories.
    Deliverable 9: Submit satisfactory monthly, quarterly, bi annual and annual consultancy reports as per the donor reporting dates and RCK operational requirements.

    Consultancy Time Frame

    This consultancy covers a period of 43 days spread out over 12 months. The consultancy is renewable subject to performance and availability of funds as supported by the donor.

    Qualifications

    Education

    Bachelor’s Degree in Economics/Business Administration, Gender Studies, Development Studies, and Law with advanced knowledge in gender and micro business entrepreneurship/SME.

    Experience

    At least 3-years’ experience in economic empowerment of women especially for local groups, preferably in addressing GBV situations.
    Experience working with a non-governmental organization (NGO) or in the humanitarian field is an added advantage.
    Knowledge of RCK working environment, protection needs of refugees and displaced populations.
    Experience providing business trainings to varied community groups.
    Experience in partnership building and knowledge management.
    Provide certificate of good conduct.
    At least 2 years of experience working on GBV, gender equality, women and or human rights especially amongst refugee and or displaced populations.
    Knowledge of dynamics of the local business/market environment.

    Functional Competencies:

    Strong knowledge of Economic Empowerment of women and GBV.
    Strong capacity in working with community groups and capacity development.

    Core Competencies:

    Professionalism: In-depth knowledge of and significant experience in relevant field of business entrepreneurship, strong analytical, problem solving and drafting skills. Discretion and sound judgment in applying business expertise to sensitive, complex entrepreneurial issues.
    Communication and information sharing: Strong interpersonal and effective communication (written, spoken and presentational) skills. Proficiency in English and Kiswahili is a must.
    Technology Awareness: Fully proficient computer skills and ability to use relevant software applications, in particular Microsoft Office, information databases, internet/intranet services, library sources, etc.
    Teamwork: Ability to establish and maintain effective working relations with people of different national and cultural backgrounds with respect for diversity.
    Managing Performance: Ability to supervise, coach, mentor and develop community members as required.
    Self-management and Emotional Intelligence: Stay composed and positive even in difficult moments, handle tense situations with diplomacy and tact, and have a consistent behaviour towards others.

    Reporting Line

    The consultant shall report directly to the Director of Programmes with guidance from the Executive Director.
    Shall work closely with the Pillar Programme Managers, and with peer lines to Project Officers based in Nairobi, Dadaab, Mwingi, Mombasa, Garissa and Kakuma.
    S/he will refer any matters of the contract to the Finance and Administration Director; and the Human Resources Officer.
    S/he may be assigned interns, volunteers, Community Based Counselors, translators and monitors.

    go to method of application »

    All applications should be sent to admin@rckkenya.org by Monday 25th March 2024 with the Title,

    Apply via :

    admin@rckkenya.org

  • Procurement Associate Head Chef Operations Associate

    Procurement Associate Head Chef Operations Associate

    We are seeking a dedicated and detail-oriented Procurement Associate to join our team. As a Procurement Associate, you will play a vital role in ensuring the smooth procurement and supply chain operations of our food business. You will be responsible for sourcing and purchasing high-quality ingredients and supplies, maintaining vendor relationships, and supporting the overall efficiency of our procurement processes. This position requires strong organizational skills, excellent communication abilities, and the ability to thrive in a fast-paced environment.

    Job Requirements

    Vendor Management: Build and maintain relationships with suppliers and vendors, ensuring timely and accurate procurement of ingredients, packaging, and supplies. Negotiate favorable terms, monitor vendor performance, and resolve any issues that may arise.
    Sourcing and Purchasing: Conduct market research to identify potential vendors and source quality ingredients and supplies. Evaluate vendor proposals and select the most suitable options based on quality, cost, and delivery timelines. Place purchase orders and ensure timely delivery.
    Inventory Management: Collaborate with the operations team to maintain accurate inventory levels. Monitor stock levels, track consumption patterns, and coordinate with vendors to ensure timely replenishment. Implement efficient inventory management practices to minimize waste and optimize cost.
    Quality Assurance: Collaborate with the quality assurance team to ensure that all procured ingredients and supplies meet our quality standards. Conduct regular quality checks, address any quality-related issues, and work with vendors to resolve quality concerns.
    Cost Optimization: Continuously identify opportunities to optimize procurement costs without compromising on quality. Analyze pricing trends, negotiate favorable terms, and explore alternative suppliers or cost-saving initiatives.
    Data Analysis and Reporting: Maintain accurate procurement records, track expenses, and analyze procurement data to identify trends and opportunities for improvement. Prepare regular reports on procurement performance and present findings to management as needed.

    Qualifications and Skills

    Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
    2 to 3 years proven experience in procurement, vendor management, or supply chain operations.
    Strong negotiation and communication skills.
    Knowledge of procurement best practices, market trends, and supplier management.
    Proficiency in using procurement software and MS Office applications.
    Detail-oriented with excellent organizational and analytical skills.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • ERP Consultant I

    ERP Consultant I

    About the Role:

    We’re seeking a driven and ambitious individual to join our team as an Odoo Customer Executive based in Nairobi, Kenya. You will play a crucial role in expanding our reach, supporting existing clients, and driving sales success.

    Responsibilities:

    Lead Generation and Qualification:

    Follow up on leads and opportunities generated through various channels.
    Identify potential clients and qualify their needs and suitability for Odoo solutions.
    Build rapport with potential clients, understand their business challenges, and present compelling solutions.

    Project Implementation Support:

    Assist with the implementation of Odoo projects for new clients.
    Work alongside consultants to ensure smooth project delivery and client satisfaction.
    Provide technical and functional expertise to clients during implementation.

    Customer Support and Success:

    Deliver exceptional post-implementation support to existing Odoo clients.
    Address client queries, troubleshoot technical issues, and guide them in maximizing Odoo’s benefits.
    Proactively identify and address client needs, ensuring their continued satisfaction and success.

    Business Development:

    Proactively identify and develop new leads and opportunities for the business.
    Expand your network within relevant industries and build strong relationships with potential clients.
    Contribute to the development and execution of sales strategies and campaigns.

    Qualifications:

    2-3 years of experience in selling business software, preferably ERP solutions.
    Experience with Odoo ERP is highly desirable.
    Strong understanding of the Kenyan business landscape and its challenges.
    Excellent communication, presentation, and negotiation skills.
    Self-motivated, results-oriented, and able to work independently.
    Ability to build strong relationships and cultivate client trust.
    Proactive and eager to learn and adapt to new technologies.

    Apply via :

    www.magnolia.co.ke

  • Sales Executive and Administration Officer – Events (Mombasa) Marketing Executive -Events Sales and Marketing Executive (2) – Hospitality (Kahawa West) Commercial and Conveyancing Advocate (2 Positions )- Nairobi 2D Graphic Designer Vacancy! -Events (Thome – Nairobi) Business Development Officer( 2 Positions) – Law Firm (Nairobi) Court Clerk- (Nairobi) Hotel Operations Supervisor -Kahawa West Pupil -Law Firm (Nairobi) Masseuse- Kileleshwa B2B Sales Representative (Manufacturing Detergents)

    Sales Executive and Administration Officer – Events (Mombasa) Marketing Executive -Events Sales and Marketing Executive (2) – Hospitality (Kahawa West) Commercial and Conveyancing Advocate (2 Positions )- Nairobi 2D Graphic Designer Vacancy! -Events (Thome – Nairobi) Business Development Officer( 2 Positions) – Law Firm (Nairobi) Court Clerk- (Nairobi) Hotel Operations Supervisor -Kahawa West Pupil -Law Firm (Nairobi) Masseuse- Kileleshwa B2B Sales Representative (Manufacturing Detergents)

    Our Client is looking for a competent and professional Sales Executive and Administration Officer to offer administrative support and handle various sales functions. The Role reports to the Director. The role generally involves handling of variety of tasks on a one to one basis with the MD in an organized and timely manner.

    About the Client:

    A leading and busy events planning and management company in Nairobi that has resources and equipment to bring events from mere ideas to reality seeks to hire a competent and aggressive individual. The firm is involved in every aspect of planning and execution letting their clients focus on their core business.

    Job Purpose:

    The purpose of this position is to offer administrative support as well as handle sales matters.

    Qualifications and Requirements

    Diploma from a recognized institution in Business Administration, Secretarial or Public Relations or any other related fields.
    Proficiency in Ms Office with working knowledge of digital marketing.
    At least 2 years relevant and proven work experience in a similar or hospitality industry.
    Proven Sales experience.
    Have knowledge of office management, systems and procedures

    Personal Traits, Qualities And Aptitudes.

    Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
    Accept responsibility for the direction, control and planning of an activity.
    Must be flexible and adaptable
    Have ability to be proactive and take initiative
    Have tact and diplomacy
    Ability to work independently
    Team player
    Reliable and great attention to details
    Honesty and integrity
    Ability to multi task and prioritizing skills daily workload
    Strong customer service skills and exceptional people skills
    Must be up to date with the latest gadgets and applications
    Outstanding oral and written communication skills
    Great negotiation skills.
    In-depth knowledge of the industry and its current events.
    The ability to handle pressure and meet deadlines.

    Key Responsibilities and Duties

    Acting as a point of contact between the management and internal/external clients
    Implementing and maintaining procedures/administrative systems liaising with staff, suppliers and clients
    Meet established sales targets, goals and quotas.
    Establish plans and strategies to expand the customer base in the assigned sales area.
    Execute sales support processes to expedite the conversion of sales.
    Collating and filing documents, expenses etc
    Typing quotations and making follow-ups
    Assist in preparations of proposals and tender documents and presentations
    Handle enquires and ensuring accurate information is given in a professional manner
    Run day to day errands to coordinate special events, including conferences, quarterly meetings and business luncheons
    Maintain organization and pay attention to detail throughout the day and to ensure all documents and important contracts are filed and marked appropriately.
    Prepare reports, presentations and briefs
    Assist in sourcing items from suppliers when needed
    Attending meetings with the MD when required
    Handle social media pages.
    Undertaking any other office administrative services duties that may be assigned.
    Any other duty assigned

    Key Performance Indicators & Reports

    High customer satisfaction levels especially based on social media responses etc, improved productivity and improved sales.

    go to method of application »

    Interested and qualified candidates should forward their CV to: careers@italgloballtd.com using the position as subject of email.

    Apply via :

    careers@italgloballtd.com

  • Credit Collections Associate – Malindi Credit Collections Associate – Kisumu Credit Collections Associate – Kitale

    Credit Collections Associate – Malindi Credit Collections Associate – Kisumu Credit Collections Associate – Kitale

    About the Role 

    Reporting to the Head of Credit the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment.

    Key Responsibilities

    Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas. 
    Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from PayG debtors.
    Ensure over 1-90-day arrears management for all disbursed PayG loans is fully executed.
    Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow with them to ensure full repayment.
    Ensure an up to date register on loan related insurance claims is maintained and ensure prompt reimbursement from underwriters.
    Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
    Generate compliance and risk reports for use in decision making and performance appraisals.
    Perform any other duties within the scope of this position.

    Knowledge and skills for the Role

    Business related degree, CPA qualification is an added advantage.
    At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery).
    Knowledge in credit management and banking is an added advantage.
    Capable and willing to work extended hours
    Excellent interpersonal skills with good leadership skills.
    Evidence of well-developed organizational skills and the ability to meet strict deadlines.
    Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must.
    Sound verbal communication skills including the ability to negotiate respectfully and assertively 
    Accuracy and attention to detail.
    Demonstrated ability to quickly learn new systems and processes.    
    Demonstrated commitment to service excellence.
    Proficiency in GSuite, Microsoft Office

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Microfinance Business Analyst, BIHBV Proposal Development Manager, GRP – Re-advertisement

    Microfinance Business Analyst, BIHBV Proposal Development Manager, GRP – Re-advertisement

    The Microfinance Business Analyst, BIHBV will be responsible for collecting, organizing, analyzing, and interpreting data to inform data-driven decision-making on financial inclusion, service delivery, and organizational culture; enabling BI MF to better tailor their products and services to their diverse client bases; to use data to understand client behaviour, poverty profiles, and characteristics; and understand the risk associated with certain sub-segments of borrowers – with an aim to serve clients with previously excluded profiles. S/he will work with both organized data sources/data warehouses as well as large sets of unorganized data.
    Embedded within the BI MF operations and technical team, this position will work closely with the IT teams (central and country) to provide predictive and exploratory data insights in a consumable way.

    Key Responsibilities:

    Collect and process data from various sources, including management information systems (MIS) or Core banking systems (CBS), data warehouses and other client assessment tools/surveys
    Organize, clean and analyze data to identify trends and patterns, and provide insights to improve operational efficiencies and inform strategic decision-making.
    Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to loan disbursement, repayment, portfolio quality, and risk management.
    Develop and maintain dashboards and reports to track key performance indicators (KPIs) along BI MF’s strategic priority areas – social performance and impact, product innovation, digitization, talent management etc.
    Collaborate with microfinance operations and technical teams to identify areas for improvement and develop data-driven solutions to address operational challenges.
    Develop and implement data quality standards to ensure the accuracy and consistency of data.
    Work with IT teams to develop and maintain data systems, including data warehouses and database design.
    Train microfinance operations teams on data analysis tools and techniques to improve data literacy and culture of data use across the organization.
    Any other ad hoc reports and data needs that may arise from the business

    Safeguarding Responsibilities:

    Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
    Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
    Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

    Educational & Experience Requirements:

    Bachelor’s degree in a related field such as finance, economics, or data analytics. Master’s degree in a related field preferred
    Certifications in data analysis tools (SQL, Python, or R etc.) or visualization tools (Qlik, Power BI, Tableau etc.)

    Required Competencies:

    The ideal candidate should be able to work with large datasets and have a strong understanding of microfinance operations, including microfinance operations performance, client segmentation, client impact, risk analysis etc with at least 2-3 years’ work experience.
    Familiarity with microfinance management information systems (MIS) or Core Banking Systems (such as Temenos T24).
    Experience with Any Relational Database Managment System, cloud-based data storage and analysis platforms such as AWS or Google Cloud.
    Experience with machine learning and predictive modelling techniques.
    Experience with data mining and text analytics.
    Experience with Statistical tools/softwares.
    Proficiency in data analysis tools such as SQL, Python, or R.
    Proficiency in statistical tools such as STATA, or SPSS.
    Strong proficiency in data visualization tools such as Qlik, Tableau, or Power BI.
    Strong understanding of data mart, lake and warehouse
    Strong analytical and problem-solving skills.
    Experience working with microfinance institutions and a strong understanding of microfinance operations, including loan management, client assessment, and risk analysis.
    Excellent written and verbal communication skills.
    Attention to detail and ability to work independently.
    Knowledge of statistical techniques and concepts.
    Ability to work with large datasets and complex data structures

    go to method of application »

    If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary at recruitment.bi@brac.netInternal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to internal.bi@brac.netPlease mention the name of the position and AD# BI 19/24 in the subject bar (Microfinance Business Analyst, BIHBV)Please mention the name of the position and AD# BI 61/23 in the subject bar. (Proposal Development Manager, GRP – Re-advertisement)Only complete applications will be accepted and short-listed candidates will be contacted.Application deadline: 24 March 2024

    Apply via :

    recruitment.bi@brac.net

  • Business Development Coordinator Strategic Communications Lead

    Business Development Coordinator Strategic Communications Lead

    ROLE DESCRIPTION

    BUSINESS DEVELOPMENT COORDINATOR

    The Business Development (BD) Coordinator is the pulsing heart of the Business Development Unit. The role focuses on managing and coordinating requests of support while providing first hand support in responding to calls for proposals. The role will be pivotal in building a robust pipeline, coordinating small to medium proposal efforts, and providing market and industry analysis. 

    Pipeline Management (50%)

    Scanning of Public sector portals; Bilateral and Multilateral institutions; other donor platforms and print media, post-forecast to identify and communicate meaningful opportunities 
    Manage and update the pipeline tracker
    Undertake detailed analysis of opportunities and provide forecasting data.

    Proposal Management (30%)

    Coordinate small proposal efforts 
    Provide compliance support
    Drafting CVs, corporate statements. 

    Market and Industry analysis (10%)

    Support market research on trends and competitors

    Knowledge management and technical learning (10%)

    Maintain and update a database of experts
    Capture information gathered internally and externally on Client Relationship Management system

    Requirements

    Requirements

    Genesis consultants carry a balanced combination of powerful intellect, strong technical skills, and a consulting character to match. Successful candidates for roles at Genesis:

    Are passionate, self-motivated and energetic problem-solvers
    Value integrity and exhibit ethical behaviour
    Are analytical thinkers and fast learners with an excellent academic record

    Essential:

    Undergraduate qualification (minimum) in relevant areas like International Relations, Political Science, Social Science, International Affairs.
    Fluency in English is mandatory 
    Two to three years’ experience working in both / either private sector and development sector in similar roles, with a proven track record in pipeline management, sales, marketing, and  proposal management.
    Capacity to manage workload independently, prioritise and handle multiple tasks and projects while working in an organised and timely manner to meet deadlines.
    Desire to specialise and grow into the Business Development (BD) side of the company.
    Desire to thrive in a fast paced and fluid environment.
    The following skills and experience will be considered to be an advantage:
    Working knowledge of doing business with clients like the AfDB, USAID, World Bank, UN Agencies and Foundations.
    Working knowledge of Google Suite.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Deployment Functional Specialist YODA – Fund Management Y.O.D.A Deployment Functional Specialist – Project Management Deployment Functional Specialist YODA – Finance

    Deployment Functional Specialist YODA – Fund Management Y.O.D.A Deployment Functional Specialist – Project Management Deployment Functional Specialist YODA – Finance

    The Opportunity

    In this exciting role as the Deployment Functional Specialist – Fund Management for programme Y.O.D.A you will play a pivotal role in providing functional support to the deploying countries as they successfully adopt to the new business process D365 system. You will be working closely with the BRD (Business, Readiness and Deployment) team as well as the business process owner for Project & Funds, in addition to the global and regional hub functional teams to ensure business processes are understood, providing subject matter expertise in project/fund management and the functional systems process to end users.

    The Individual

    We are looking to recruit an individual who has extensive knowledge of project and/or fund management processes within an international NGO or charity, as well as systems experience using SAP/SAP BI or D365.
    Proficiency in Microsoft tools particularly MS Forms, Sharepoint, Teams, while knowledge of Power Platform, Power BI, and related Microsoft technologies would be beneficial.
    Fluency in written and spoken English is essential, with proficiency in French/Portuguese/Spanish being desirable.
    You will need excellent communication and relationship-building skills, coupled with a highly efficient and organized approach, enabling effective prioritization and multitasking.
    Adaptability, teamwork, and a commitment to promoting equality are essential attributes, along with a proactive attitude towards learning and taking initiative. Attention to detail, accuracy, and the ability to work effectively while managing multiple priorities are also key requirements for this role.

    Essential Knowledge

     Extensive knowledge of project and/or fund management processes
     At least 3 years of in-country experience at an international NGO or charity, experience in Plan International is a plus
     At least 2 years’ experience of SAP & SAP BI

    Skills

     Microsoft tools such as MS TEAMS
     Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus.
     Fluent written and spoken English.
     Working knowledge of French/Portuguese/Spanish is a plus.

    Behaviours

     Excellent communication and relationship building skills.
     Highly efficient and organised, able to prioritise and multitask.
     Adaptable and a team player
     Comfortable working in a diverse environment and a strong promoter of equality.
     Willing to take initiative and keen to learn.
     Self-starter and strives for quality.
     Strong leadership skills
     Manages customer expectations.
     Ability to deliver to tight deadlines.
     Attention to detail, accurate and observant.
     Ability to work with senior management.
     Well-organised with the ability to manage multiple priorities
     

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Customer Support & Credit Supervisor

    Customer Support & Credit Supervisor

    About the Role

    This role will oversee the operations of the Customer Support and Credit Associates in managing customer portfolios by ensuring that we provide the best service to Fresh Life Operators through timely FLT repairs, documenting, keeping important customer information, debt collection, and handling any issues that arise.
    The role also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.

    Duties and Responsibilities

    Customer Onboarding & Documentation

    Ensure CSAs conduct vetting within the set SLA 
    Ensure CSAs conduct proper field customer vetting e.g by sampling customers through random calls to confirm how vetting were conducted.
    Ensure CSAs conduct proper FLO field onboarding e.g by sampling customers through random calls to confirm  if the FLO was fully onboarded
    Improve FLO onboarding and vetting processes through the constant diagnosis of the issues and establishing long-term solutions.
    Through sampling, confirm if CSAs have attached all the necessary FLO documentation (franchise agreements, land approvals documents, government approval forms, and any other documents and information are verified, signed, and correctly captured in the system.
    Assign CSA locations to vet and onboard as is in odoo

    Credit Management & Debt collection

    Conduct daily check-ins with CSAs on AIM plans
    Ensure CSAs collect current invoices as per the set target.
    Ensure CSAs sign up clients with arrears on the repayment plans and track their adherence to their commitments.
    Verify and ensure customer balances are correctly captured; escalate and design  corrective and preventive measures on issues raised i.e payments on wrong accounts.

    Customer Management & Retention

    Ensure CSAs report all cases in Odoo and then handle them within set SLAs. 
    Using relevant data, assign toilets and customers to CSAs for field visits based on need and priority.
    Create a databank of problem-solving techniques and scenarios accessible by all CSAs for future use and prepare reports on the performance of the resolutions.
    Plan and coordinate FLO forums, customer clinics,stormings that will enhance customer experience.
    Engage local admin and PHOs in reopening of  closed FLTs.
    Work closely with the Marketing assistant to follow through the action items from the FLT survey data and ensure they are fully addressed.
    Continuously verify the operational status of the FLTs portfolio in the field to match what is captured on the odoo status at all times and update and correct any discrepancies.

    Quality Standards & Expectations

    Train, and coach CSAs on how to handle customers to maintain quality sanitation and hygiene standards and monitor progress to realize improvements.
    Execute corrective measures on cases related to poor sanitation and hygiene standards and ensure they improve.
    Use Quality control report with associatess to conduct refresher training for all customers and users on sanitation and hygiene.
    Project Management & Process Improvements.
    Manage any assigned process and project(s) effectively and efficiently
    Ensure the processes are streamlined through continuous improvement.
    Coordinate with relevant stakeholders to ensure tasks are completed within set

    Staff Management

    Train and coach associates in engaging customers in the most effective way by deploying CLEAR conversations with customers
    Conducting daily check-ins with the associates
    Lead CS and Credit PD conversations.
    Conduct monthly,quarterly,semi-annually and Annual performance evaluation for associates.
    Ensure all documents for their team portfolio are well documented
    Ensure the associates field visits happen as per the schedule,i.e conduct by conducting spot visits in the field or spot calls to customers.
    Conduct induction training to all new associates through developing an induction schedule, planning training and ensuring relevant orientation happen accordingly.

    Qualifications

    Bachelors Degree in  Business Management / Accounting / Finance or any other relevant qualification.
    2- 3 years of demonstrated experience in leading a team.
    Previous experience in credit collection and handling a portfolio of customers
    Intermediate to advanced excel – manipulation of large data sets (This will be tested)
    Strong communication, problem-solving, and team coaching skills is desired
    Physically fit, can walk daily, can sit for long hours.

    Apply via :

    odoo.saner.gy

  • Carbon Operations Data QA/ QC Assistant Government Relations Officer

    Carbon Operations Data QA/ QC Assistant Government Relations Officer

    About the Role:

    This role includes performing information and data quality reviews and creating and maintaining standard work processes. Quality reviews and checks will be based on the organization’s standards, as well as any applicable methodologies, especially within the Carbon environment.
    In addition, the person to fill this role will be at the forefront of ensuring the organization meets its goals for productivity, quality of service, and overall effectiveness.

    Duties and Responsibilities:

    Implementing quality assurance Standard Operating Procedures (SOPs)and procedures
    specifically for data management and documentation. Ensuring the accuracy, completeness, and consistency of data collected, processed, and stored.
    Reviewing data collection and entry processes to identify areas for improvement. Under the guidance instruction of the Data QA/QC Officer, working with Carbon Ops department project managers and technical officers and the Data & Analytics teams to establish quality
    requirements for data at various stages of collection, processing, and storage.
    Verifying that documentation (like data entry protocols, data processing procedures) adheres to carbon registry guidelines and methodologies and BURN SOPs on integrity and reporting guidelines. Under the guidance of the Data QA/QC officer, the Data QA/QC Assistant Officer shall conduct regular audits of data and documentation to ensure compliance with the forementioned standards.
    Identifying discrepancies, inconsistencies, or errors in data and documentation, and initiating corrective actions for all data collated from field data collection exercises (i.e., Baseline & Monitoring Surveys, Kitchen Performance Tests and Controlled Cooking Tests).
    Maintaining and managing logs of quality checks, issues identified, and actions taken. Specifically, managing updates to the lessons learned log, the validation, verification, design review and performance review trackers.
    Develop SOPs and checklists for maintaining the highest quality of output from data and carbon operations-related activities.
    Review and audit raw surveys, analytical data, and documentation necessary to complete carbon projects in time both quantitatively and qualitatively.
    Ensure data and documentation comply with laid down SOPs and methodologies.
    Collaborate and liaise closely and regularly with the relevant team members across the critical departments including but not limited to data analytics, customer experience, and commercial.
    Manage routine corrections of erroneous outputs.
    Automate manual quality checks for efficiency within the carbon department.

    Skills And Experience:

    Individuals will need excellent technical abilities to carry out audit-like work in a data-heavy environment.
    Meticulous and a keen eye for detail e.g., spotting an error, outlier, or inconsistent formula in a data output with hundreds of rows & tens of columns.
    Required soft skills include people and teamwork skills, critical thinking, and problem-solving.
    The role-holder is expected to have strong analytical abilities to evaluate the information for effectiveness and accuracy and create ways to improve an organization’s data and information systems.
    This specialist should also have effective communication skills to interact with team members or customers, as well as provide training as needed to colleagues.
    Possess 2 to 3 years of experience in data & process audit.
    Advanced data operations & data handling/analysis using Ms. Excel
    Data audit experience
    Process audit experience.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :