Jobs Kenya

Job Experience: Experience of 2 – 3 years

  • Projects Sales Administrator

    Projects Sales Administrator

    Job Summary
    Danco is expanding their reach and presence within the Kenyan market in the water and sanitation space. The role shall be responsible for the overall coordination between the sales team and other functions within the Company to ensure seamless sales delivery services.
    Responsibilities
    Accurate quotation processing:

    BOQ submission to be done within agreed parameters set by the Head of Sales admin based on the size.
    Track the quotations for conversions.

    Customer Service / Relationship building:

    Share quotation timelines with sales staff.
    Liaise with customers for enquiries and clarifications.
    Share project summaries with customers on a weekly basis.

    Maintaining and update project files:

    Share a weekly report on balances for projects.
    Update on outsourced items through collaboration with supply chain.
    All files updated in soft and hard copies as per check list.

    Coordination between sales and other departments.
    Knowhow, skills and experience

    Ability to prioritize tasks and meet deadlines.
    Accuracy and attention to detail.
    Data analytics skills.
    Proficiency in Microsoft Office 365 with advanced excel experience.
    Communication and Interpersonal skills.
    Minimum Diploma in Sales, Customer Service or any business related field with at least 2-3 years of experience in customer care, sales support desk or as an office administrator.
    Having worked in the construction industry will be an added advantage.

    Behavioural Competencies/Personal Characteristics

    Learning must be open to learning about new products, solutions and the ability to apply these as practical solutions for clients.
    Ownership and accountability – takes work seriously and without being micromanaged.
    Teamwork works well with the team and can influence other members. Collaborates well with other functions.
    Assertive – push suppliers and negotiate on pricing.
    Acts in line with Company goals and values.

    Interested and qualified candidates should submit their application and CV to careers@dancocapital.co.ke with the title “Projects Sales Administrator” by Friday 23rd August 2024. Only shortlisted candidates will be contacted.

    Apply via :

    careers@dancocapital.co.ke

  • Bar Supervisor Massage Therapist Front Office Receptionist

    Bar Supervisor Massage Therapist Front Office Receptionist

    Key Responsibilities:
    Staff Management: 

    Supervise and coordinate the activities of bar staff.
    Train, mentor, and motivate staff to provide high-quality service.
    Schedule shifts and manage time-off requests to ensure adequate staffing levels.
    Conduct regular performance reviews and provide feedback to staff.
    Address any issues or conflicts among staff promptly and professionally.

    Customer Service:

    Ensure all customers receive excellent service in a timely manner.
    Address and resolve customer complaints and concerns effectively.
    Foster a welcoming and friendly atmosphere in the bar.
    Promote customer loyalty by building strong relationships with regular patrons.

    Bar Operations:

    Oversee the preparation and presentation of beverages to ensure consistency and quality.
    Ensure that the bar is well-stocked with supplies, including liquor, mixers, and garnishes.
    Monitor inventory levels and place orders as needed to avoid shortages.
    Ensure compliance with health, safety, and hygiene regulations.
    Handle cash and card transactions accurately and securely.
    Manage opening and closing procedures, including cashing up and securing the premises.

    Sales & Marketing:

    Assist in developing and implementing promotions to drive sales.
    Monitor sales performance and work towards achieving targets.
    Recommend and implement strategies to improve customer retention and increase revenue.
    Collaborate with the marketing team to promote special events and offers.

    Reporting:

    Maintain accurate records of sales, inventory, and staff performance.
    Prepare and submit regular reports on bar performance to the Bar Manager or General Manager.
    Report any maintenance issues or equipment failures to the appropriate personnel.

    Qualifications:
    Education:

    High school diploma or equivalent. A degree in hospitality management or a related field is preferred.

    Experience:

    Minimum of 2-3 years of experience working in a bar or hospitality setting, with at least 1 year in a supervisory role.

    Skills:

    Strong leadership and team management skills.
    Excellent customer service and communication skills.
    Ability to work in a fast-paced environment and handle pressure.
    Strong organizational and multitasking abilities.
    Knowledge of alcoholic beverages, cocktail recipes, and bar equipment.
    Proficiency in point-of-sale (POS) systems and cash handling.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Solar Sales Engineer Property Sales Lead

    Solar Sales Engineer Property Sales Lead

    Job Overview:

    We are seeking a motivated and experienced solar sales engineer to take full ownership of our sales activities. The ideal candidate will have a strong background in the solar industry, with experience in selling solar products and managing solar projects. This role involves frequent travel to meet clients, conduct site surveys, and close sales. If you are passionate about renewable energy and have a proven track record in sales, we encourage you to apply.

    Roles and responsibilities:

    Take full ownership of the sales process, including selling individual products, and complete solar projects.
    Regularly engage with decision-makers, business owners, and solar technicians to promote and sell Beacon’s range of solar products.
    Identify potential projects, conduct site surveys, provide sales proposals, and close deals.
    Interact directly with distributors, dealers, solar companies, and installers to convert leads into business, documenting all interactions in the CRM software.
    Dedicate 3-4 days a week to fieldwork, meeting clients and prospects, with the remain
    Willingness to travel as needed to close sales.
    Consistently generate sales to meet or exceed monthly targets.
    Ensure all customer data is accurately updated and maintained in the CRM daily.
    Achieve and exceed monthly sales targets.

    Requirements

    Minimum 2-3 years of experience in the solar industry, specifically in panels, inverters, or batteries.
    Proven track record in dealing with solar projects and products, working with dealers, distributors, solar companies, installers, or electricians.
    Experience with a direct company or as an authorized distributor of a reputable solar product brand.
    Candidates with battery sales experience will be given special consideration.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • IT Administrator

    IT Administrator

    Role Description
    This is a full-time on-site role for an IT Administrator at Sheffield Africa Ltd located in Nairobi County, Kenya. The IT Administrator will be responsible for technical support, network administration, system administration, troubleshooting, and managing information technology systems within the organization.
    Qualifications

    Bachelor’s Degree in Computer Science or related field
    2-3 year’s experience in a similar role
    Technical Support, Troubleshooting, and Information Technology skills
    Network Administration and System Administration skills
    Experience in managing IT systems and infrastructure
    Knowledge of creating and implementing IT solutions
    Strong problem-solving and analytical abilities
    Excellent communication and interpersonal skills
    Relevant certifications in IT or related field (e.g., CompTIA, Microsoft, Cisco)

    Apply via :

    www.linkedin.com

  • Customer Experience Officer – Front Office Telesales Agents – Cold Calling and Lead follow-up Customer Experience Officer – Contact Centre

    Customer Experience Officer – Front Office Telesales Agents – Cold Calling and Lead follow-up Customer Experience Officer – Contact Centre

    Job Ref. No. JAML027
    Role Purpose
    The role holder will serve as the primary point of contact for visitors, clients, and employees, playing a critical role in shaping the overall customer experience. This position is essential in fostering a positive and welcoming environment across all touchpoints, ensuring that every interaction reflects the company’s core values and commitment to delivering exceptional customer service.
    Main Responsibilities
    Client Interaction and Support:

     Serve as the first point of contact at the Upper Hill Service Centre branch, efficiently managing client inquiries, complaints, and service requests.
     Utilize Customer Experience (CX) CRM tools for tracking, reporting, and ensuring seamless client interactions.
    Provide comprehensive information about JAML services, guiding clients as needed to ensure their needs are met effectively.
    Maintain and regularly update client records, ensuring the highest level of data accuracy and integrity.
    Implement and monitor customer engagement, loyalty, and retention programs to enhance client satisfaction and foster long-term relationships.
    Oversee the management and presentation of customer experience reporting dashboards to provide insights into client interactions and service levels.

    Operational Support:

    Collaborate with cross-functional teams and departments to address and resolve complex client issues, ensuring timely and satisfactory outcomes.
    Support the rollout and execution of new client service initiatives at the Upper Hill Branch, contributing to the continuous improvement of client services.

    Administrative Duties:

    Manage daily administrative responsibilities, including scheduling meetings, overseeing document management, and preparing routine reports.
    Ensure the efficient operation of the office by coordinating tasks and facilitating communication between

    Skills Required

    Excellent interpersonal and communication skills.
    Strong problem-solving abilities and a customer-oriented mindset.
    Organizational skills with attention to detail.
    Basic understanding of financial products and services.
    CRM experience in handling customer queries.
    Proven experience in sales, especially in telesales or customer service.

    Key Competencies

    Strategic thinking and decision-making abilities.
    Strong problem-solving and analytical skills.
    Effective communication and interpersonal skills.
    Results-oriented mindset with a focus on delivering quality outcomes.

    Qualifications

    Degree in Business Administration, Customer Experience, or a related field.

    Relevant Experience

    Minimum of 2-3 years of experience in customer service, preferably within the asset management sector.

    go to method of application »

    If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 18th August 2024. Only shortlisted candidates will be contacted.

    Apply via :

    Recruitment@jubileekenya.com

  • Case Writer

    Case Writer

    JOB PURPOSE:

    This role is aimed at providing support to the Strathmore Africa Case Centre, the SACC.

    MAIN DUTIES AND RESPONSIBILITIES:

    Advising the Hub Lead/Editor in Chief on the suitability of a draft case submitted to the SACC.
    Performing preliminary reviews and relevant due diligence on any submitted to SACC within stipulated timelines.
    Carrying out any follow-up reviews on cases assigned to reviewers with periodic reminders.
    Taking minutes for all meetings and forums (workshops, seminars, training sessions etc.) coordinated by the Case Centre.
    Capturing all case study metadata prior to final publication on the website.
    Ensuring the Case Centre website and submission portal are active and functional.
    Advising the SACC lead team on the improvements to be made on the case submission, review, and any other related activities.
    Under the guidance of the Hub Lead, ensuring that submitted case studies are handled on a timely basis.
    Carrying out all logistical and coordination activities for activities organized by SACC end-to-end.
    Ensuring that all requisite checks are performed before, during and cases are accepted by SACC.
    Liaising with SBS and Strathmore University communications teams before getting cases finally uploaded onto the website.
    Facilitating joint approval meetings by the Case Centre editorial board before cases are finally uploaded onto the website.
    Proofreading, performing editorial and plagiarism checks for all submitted cases.
    Maintaining a centralized log of all submitted and accepted cases under SACC.
    Write cases for the case Centre from time to time.
    Represent the Hub Lead in forums, both local and international, where the SACC is participating in.
    Ensure all ethical and regulatory requirements in publishing cases and other publications by the SACC are adhered to.
    Any other duties as may be assigned from time to time by the Hub Lead.

    JOB REQUIREMENTS
    The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

    A minimum of a Bachelor’s degree in a Business or related field, a Master’s degree will be an added advantage.
    Possession of certification in specialized training in English writing and oratory skills will be an added advantage.
    2-3 years of experience in a writing and/or publishing environment.
    Experience and skills in quantitative and/or qualitative research methods
    Demonstrate ability to work independently to oversee teams and collaborate with a wide
    range of stakeholders from diverse backgrounds.
    Demonstrable excellent interpersonal and written communication skills
    Demonstrable excellent organizational skills and prior experience managing more junior research team members.
    Ability to ensure timely delivery of results against objectives.

    If you are interested in the position and have the skills we are looking for, we would like to hear from you. Please forward an application letter together with a copy of your updated resume quoting ‘Case Writer’ to the People and Culture Manager, Strathmore University Business School, on careerssbs@strathmore.edu by end of the day (5.30 pm) Friday, 23rd August 2024.

    Apply via :

    careerssbs@strathmore.edu

  • Associate Product Owner

    Associate Product Owner

    ROLES AND RESPONSIBILITIES
    Summary

    Point the Product development team to the product strategic perspective
    Serves as a communication hub and a strategic guide for everyone involved with the product
    Possesses a deeper understanding of the product and market
    Creating and maintaining the product backlog
    Collaborates with the development team and other stakeholders to ensure the product is delivered on time and meets quality standards.
    Oversee the actual product throughout the development cycle

    Typical Roles & Responsibilities

    Backlog Management: Assist the Product Owner in maintaining and managing the product backlog. This includes organizing user stories, refining requirements, prioritizing backlog items, and ensuring the backlog is visible and up-to-date.
    User Story Definition: Collaborate with stakeholders, end-users, and the development team to define clear and well-written user stories. Ensure that user stories capture the desired functionality and value, and adhere to the INVEST principle.
    Requirements Gathering: Assist in gathering and analyzing requirements from stakeholders and end-users. Conduct research, interviews, and feedback sessions to understand user needs and incorporate them into the product backlog.
    Prioritization: Collaborate with the Product Owner to prioritize user stories and backlog items based on business value, stakeholder input, and development team capacity. Provide input on prioritization decisions and participate in backlog refinement sessions.
    Sprint Planning: Participate in sprint planning meetings to contribute to the selection of user stories for the upcoming sprint. Assist in estimating the effort required for user stories and help ensure that the sprint backlog is feasible and achievable.
    Agile Ceremonies: Actively participate in Agile ceremonies such as daily stand-ups, sprint reviews, and retrospectives. Provide updates on the product backlog, contribute to discussions, and address any questions or concerns from the development team.
    Communication and Collaboration: Collaborate with the development team and stakeholders to ensure effective communication and collaboration. Act as a liaison between stakeholders and the development team, helping to clarify requirements, gather feedback, and address any issues or concerns.
    Acceptance Criteria and Validation: Work with the development team to define acceptance criteria for user stories and ensure that they are testable and meet the definition of done. Assist in validating and accepting completed user stories during sprint reviews.
    Documentation and Reporting: Help maintain documentation related to the product backlog, user stories, and other relevant artifacts. Assist in generating reports and metrics to track the progress and performance of the product development process.
    Continuous Learning: Actively seek opportunities for learning and growth in the Product Owner role. Learn from more experienced Product Owners, participate in training or certification programs, and stay up-to-date with Agile practices and methodologies.

    BEHAVIOURAL COMPETENCIES

    Values team success over individual success (Team work & Communication)
    Continuously improves (self and team) (Curiosity & Passion)
    Holds themselves and others accountable (Professionalism & Passion)
    Thinks about business impact (Customer focus)

    QUALIFICATIONS

    High-level knowledge of agile software development
    Experience in project management
    ​Ability to define any and all user stories
    Excellent communication skills, especially with customers and leadership
    An understanding of computer science principles (for software products)
    Continuous problem-solving ability
    Some experience with functioning within agile teams

    Education

    Bachelor’s degree in information technology, computer science, or related field
    Agile certification
    Product Owner certification

    Experience           

    2-3 years in a product role or equivalent
    Minimum 2-3 years insurance domain experience, preferably working within an insurance company or insurance technology solutions sector
    In-depth knowledge of Agile process and principles
    Outstanding interpersonal, communication, presentation and leadership skills
    Experience with technology and ability to facilitate communication between business and tech teams
    Excellent organizational and time management skills
    Sharp analytical and problem-solving skills
    Creative thinker with a vision
    Attention to details

    Apply via :

    turnkeyafrica.bamboohr.com

  • Unit Manager -Nyeri Data Analyst – Temporary Employee

    Unit Manager -Nyeri Data Analyst – Temporary Employee

    Job Description
    The Unit Manger will oversee a unit where he/she will majorly be responsible for attracting, recruiting, and retaining sales agents so as to deliver the set insurance sales revenue targets. The role is on contractual basis and reports to the regional Branch/Sales Manager.
    KEY TASKS AND RESPONSIBILITIES

    Delivery of business plan targets including Revenue, Persistency and Business Mix
    Recruitment and retention of Agents
    Effective monitoring and evaluation of agents in their respective units
    Setting out relevant plans and daily activity work schedule for the unit
    Ensure agents have the necessary support systems to assist them deliver their budgets
    Implementing training programs to support skill development and competence.
    Opening new markets
    Advise the business on opportunities/threats that are presented by such activities.
    Enforcement of performance management processes as specified by the business
    To uphold the brand image and ensure compliance with all internal as well as external regulations

    SKILLS AND COMPETENCIES

    Excellent Communication skills
    Strong Negotiation skills
    Emphatic Listener
    Able to Plan and organize meetings and activities for the Unit
    Able to build and bond together a team
    Must have leadership ability and Sales and Marketing skills
    Market intelligence and business development skills
    Able to handle and resolve Conflicts
    Time Management Skills

    KNOWLEDGE & EXPERIENCE

    A successful track record of selling in the financial services sector, teaching or any other relevant profession
    Demonstrable insurance sales experience as a tied agent
    Knowledge of legislation governing insurance in Kenya
    Proficient in the use of Microsoft office suite and packages

    QUALIFICATIONS

    A Degree/diploma in a business-related course
    Must have at least 3 years’ sales experience in the insurance or financial services sector
    2 years’ experience as a Unit/Agency Manager in insurance or financial sector will be an added advantage
    Must have a COP Certificate
    Must have current IRA license.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • F&B Operations Manager

    F&B Operations Manager

    Job Description

    Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.
    Monitor inventory levels and order supplies as needed to maintain optimal stock levels.
    Ensure compliance with health and safety regulations and hotel policies.
    Assist in recruiting, training, and supervising food and beverage staff.
    Schedule staff shifts and manage labour costs effectively.
    Conduct regular performance evaluations and provide feedback to staff members.
    Address guest concerns and complaints promptly and professionally.
    Monitor guest feedback and implement improvements to enhance guest satisfaction.
    Foster a customer-focused environment and encourage staff to exceed guest expectations.
    Assist in preparing and managing the departmental budget.
    Monitor revenue and expenses, identifying opportunities to increase profitability.
    Implement cost control measures to optimize operational efficiency.
    Assist in developing and updating menus in collaboration with the culinary team.
    Ensure compliance with food safety standards and regulations.
    Monitor food quality and presentation to maintain brand standards.
    Coordinate and oversee events, banquets, and special functions.
    Work closely with the sales and catering teams to ensure successful event execution.
    Ensure timely communication and coordination with all departments involved in event planning.

    Qualifications

    Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
    Minimum of 2-3 years of experience in food and beverage management, preferably in a luxury hotel setting.
    Previous experience in banqueting as a manager or supervisor. 
    Strong leadership and team management skills.
    Excellent communication and interpersonal abilities.
    Proficiency in MS Office, Opera Systems and other food & beverage management software is required.
    Knowledge of food safety and sanitation regulations.
    Ability to work flexible hours, including evenings, weekends, and holidays.

    Apply via :

    jobs.smartrecruiters.com

  • Tour Consultant

    Tour Consultant

    Job Description

    Prepare and translate itineraries to clients for the various destinations of interest and make sure that all travel arrangements run according to the program.
    Ability to handle effectively all aspects of Tour Operations such as itinerary planning, reservations, tour quotations, and customer service
    Exploring and identifying new business opportunities.
    Researching, developing and creating interesting tour packages to clients to meet market demand.
    Effectively organize meeting, events, and group bookings
    You may be required to accompany travel groups if need be.
    Doing tour bookings – both inbound and outbound.
    Any other duty as may be assigned from time to time.
    Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing
    Assists in developing marketing strategies to promote the company and boost company sales
    Contribute to writing dispatching email marketing campaigns and promote social media engagement and brand awareness campaigns
    Liaise with hotels and airlines for group bookings & tour operators/partners in other destinations

    Qualifications

    Education: Bachelor’s degree in Travel and Tourism, Hospitality, Business, or a related field is preferred.
    Experience: Minimum of 2-3 years of experience in travel consulting, tour operations, or a similar role.

    Skills:

    Strong knowledge of travel destinations.
    Excellent communication and interpersonal skills.
    Sales-oriented with a proven track record of meeting or exceeding sales targets.
    Proficiency in travel booking systems and software.
    Ability to work under pressure and manage multiple bookings simultaneously.
    Attention to detail and strong organizational skills.
    Knowledge in travelling software (computer reservation systems; Travelport and Amadeus) will be an added advantage.
    Proficiency in English. Knowledge of additional languages will be an added advantage.
    Computer skills including proficiency in: Microsoft Office suite, Emails, calendar and internet research.

    Apply via :

    www.linkedin.com