Job Experience: Experience of 2 – 3 years

Terms of Reference for a Consultant to document Learning from StARCK Plus Program

Act! is currently implementing the Strengthening Adaptation and Resilience to Climate Change in Kenya (StARCK+) Project. The StARCK+ Project is funded by Department for International Development (DFID) of the UK Government and seeks to review initiatives undertaken by civil society organisations (CSOs) in strengthening community resilience to climate change, while supporting completion of development of key regulations and institutions required for climate change response in selected Counties.
The StARCK+ expansion project is a follow up phase of a major natural resources management programme with a strategic focus on climate change earlier funded by DFID and Embassy of Sweden; the first phase of the project ended in January, 2017. StARCK+ has been implemented by 23 partnersacross the county since 2011.
The Objective 4 of the extension period is to support learning on successful climate change adaptation and mitigation interventions as well as some which were not successful but offer some learning in climate change programming. Act! together with other actors have been implementing programs on climate change including role of adaptive technologies in mitigating the effects of climate change. Act! intends to document successful interventions on the contribution of the technologies to resilience andmitigation. The successful adaptation and mitigation practices will be collated, documented and disseminated for replication in other areas. The documentation will be followed by a national learning forum for both state and non-state actors.
Thus, a key activity of the extension program is to document and publicise key lessons from the implementation of adaptation and mitigation projects under the StARCK+.
Key deliverable is a learning publication in form of a book developed for a national learning event held to disseminate the learnings out of the StARCK+ program.
Scope of the task
This assignment is commissioned by Act! and is seeking to engage an individual consultant to document learning from the implemented adaptation and mitigation projects under the StARCK+ program. The final document will comprise success cases from the program to be disseminated in a national learning event.
The consultant is expected to propose how to effectively carry out the task to achieve the purpose of the assignment as outlined below. The consultant’s proposal should present the understanding of the assignment, activities to be carried out during the assignment and the consultant’smethodology to undertake the work within the specified period in a logical manner.
Purpose of the Task
The purpose of this learning documentation is to establish the impact (the lasting or significant changes – positive or negative, intended or not – in people’s lives) of the StARCK+ program.
The final document will comprise of cases from the program to be disseminated in a national learning event. The documentation will inform Act! and its key stakeholders in the StARCK+ program on innovative tools and approaches, systems and processes developed by the program towards community adaptation and resilience. It will also capture what did not work well that needs rethinking in future programming, communicate tangible impacts or changes at the community and policy levels in climate change, unexpected impacts, and gaps that remain and that could be the focus of another programming phase.
Objectives of the assignment
The aim of the task is to profile learning from project actions on adaptation and mitigation and thematic scenarios and how they have evolved over time. Specifically, the consultant will;

Prepare pre-set questions to facilitate the data collection and writing of specific learning reports.
Undertake field visits to document learning from StARCK+ partners for publication
Consolidate the learnings into one final StARCK+ learning book which will be published and shared in a learning forum for stakeholders.

Specific Tasks
The consultant will be expected to carry out the following tasks;
Preparation: Work closely with Act! StARCK+ team as well as with the implementing partners to identify areas to document and develop tools to document learning.
Field Visits: The consultant will undertake desk review and conduct field visits where Act partners have implemented activities.Writing: The consultant in close consultation with StARCK+ staff will finalize the publication within 5 days of completion of the field work. Thereafter the manuscript will be professionally laid out by the consultant inserting pictures and any illustrations to support the chapters/themes. Partners interviewed will be invited to read and provide any additional information
Report: Finalize the book for publication and dissemination in the learning forum.
Deliverables

The consultant is expected to produce high quality booklet that communicates evidence to show:
The significant changes and value (or not) of our adaptation and resilience approach in Kenya over the past 6 years

It will also provide:
Evidence of good practice and recommendations on how we can improve our approach
The learnings must be catchy, compelling, genuine and beneficiary centered and should tell the climate change story, indicating how the programmes have promoted positive change in adaptation and resilience.
Payments
Payments for the consultancy will be based on deliverables as follows.

Production of planning document – 40%
Draft manuscript – 30%
Final manuscript – 30%

Duration:
The consultancy is expected to take a maximum of 21 man days commencing 15 January 2018 to 12 February 2018. These include the preparatory phase, field work and development of document. The final deliverables should reach Act! by 20 February 2018 in readiness for publication.
Required Qualifications
To be eligible to apply for this role the consultant/s must meet the following requirements:
The applicant should hold an advanced degree in environment/climate change, environmental journalism, development communication. demonstrated experience in Climate change communication and documentation is an added advantage
The team must have at least ten years’ experience working in Kenya or East Africa and have a good understanding of ENRM issues and working at the grassroots level.Team needs to have undertaken a similar documentation assignment (proof of such products to be provided)Excellent research and facilitation skillsGood knowledge of multicultural aspects in Kenya, cultural nuances, gender and crosscutting issues.Demonstrate excellent professional oral and writing skills in English.
Previous proven experience in documenting narratives for donor supported projects.Experience in documenting similar projects will be an added advantage.
Selection Procedure
Qualified consultant or consultancy team are required to submit;

A three-page proposal to Act! interpreting the terms of reference and elaborating the consultancy methodology and design, level of effort required to fully deliver the assignment, and with a work plan and budget for undertaking the assignment with separate Itemized costs under:

Professional fee,
field Costs

CVs for team members– maximum 3 pagesContact details of three referees from organizations that have recently contracted the consultant/s to perform similar or related work for the last 2-3 years
Samples of relevant previous work

October 23, 2024
Branch Manager

Job description
Reporting to the Regional Branch Manager, the position will be responsible for the development and implementation of business strategies to deliver performance and growth targets whilst maintaining good business environment and client relationships at the branch.
Key Responsibilities;

Responsible for the overall performance of the branch and achieving specific sales, service and operational excellence targets focusing activities to a world class customer service.
Developing business plans/strategy formulation/implementation at branch level and has authority to make credit decisions as per the limits provided.
Establishing and developing sales opportunities including cross-selling to achieve targets and to meet customer needs.
To build and improve the quality of retail and business clients.
Overseeing daily operations in all areas of the branch, reviewing all branch reports, and effectively managing branch expenses.
Ensuring world class customer service standards in line with the group policy are achieved through efficient service delivery and prompt response to issues at the branch.
Preparing credit applications for presentation to the Credit Committee and to monitor credit risks of all the branch customers.
Ensure all legal securities are secure ensuring proper administration of credit files.
Retain existing customers by building loyalty-customer interactions.
Achieve satisfactory audit ratings of 90% and above.
Liaising with Head- Office departments to ensure operations are within laid down strategies and group policy.
Managing and monitoring the team workflow at the branch – to synergize each job role to the overall objective of the branch, in line with set targets.
Proactively raise the profile and reputation of the Bank in the local community, building a network of contacts and undertaking appropriate promotional activities.

Education, Competencies and Experience

Bachelor’s Degree in Business or related field.
Possession of a postgraduate degree or professional qualification in a related field e.g. CPA or ACCA will be an added advantage.
3 – 5 years Banking Experience, 3 of which must include responsibility for delivery and managing of a business team.
At least 2 years supervisory experience.
Credit appraisal skills.
Experience in managing team performance.
Experience in developing positive relationships with internal and external stakeholders.
Excellent analytical skills.
Excellent negotiating, networking and influencing skills.

October 23, 2024
Treasury – Senior Accountant

Job description
Senior Accountant Job Responsibilities

Ensure preparation of daily bank reconciliation of all the bank accounts maintained by the company and implement auto bank reconciliations for all the bank accounts when availed.
Participate and utilize the auto reconciliations and eliminate manual reconciliation of the bank accounts
Ensure timely resolution of issues to do with the transmission of data between the bank and download into Oracle application
Ensure data on actual revenue cash receipts, revenue expenses and capital expenditure is captured accurately to be utilized in the preparation of the cash flow actual for comparison to forecast
Generation of Electronic Funds Transfer (EFT ) Reports for review on a timely basis
Ensure timely and accurate monitoring of all payments made to the bank via the electronic payment solution and ensure charges levied are as per contract terms with the solution provider
Assist Principal Accountant- Treasury on day to day Transactions and correspondence
Monthly revaluation of foreign denominated bank balances and loans
Generation of report for all funds put on call by the Treasury section on a timely basis
Ensure all correspondence for the Treasury section is filed and readily available as and when required
Ensure that monthly bank charges and interest income prepared for review by Principal Accountant- Treasury and approval by Senior Manager – Treasury & Tax

Qualifications for the Senior Accountant Job

Qualified Accountant CPA (K)/CIMA/ACCA/ACA or equivalent with an Honors degree from a recognized university;
2-3 years accounting experience preferably in an international company
Preparation of monthly bank reconciliations preferably using automated systems
Preparation of periodic cash flow forecasts
Management of cash flows and forecast within Treasury function
Revaluation of foreign exchange for reporting
Excellent negotiation skills
Thorough understanding of the International Financial Reporting Standards
Submission of accurate, timely and relevant information for statutory and Internal audit purpose
Demonstrate analytical skills and ability to monitor and explain trends and variances
Ability to meet strict deadlines
Working with a computerized accounting system preferably with oracle application.
Ability to relate well with both internal and external customers and work in teams
Ability to work without supervision
Leadership skills and ability to train others and enhance their skills and competencies
Self- drive for results

October 23, 2024
Internal Auditor – Africa Subsidiaries IT

We are looking to recruit a suitably experienced/qualified IT Internal Auditor to join our Africa Subsidiaries team.
The core responsibility of an auditor within Absa is to execute audit assignments in accordance with the Group Audit Plan and relevant policies, procedures and quality standards across the continent.
Key Responsibilities

Advise Line Managers of any Policy and Procedures to be implemented.
Monitor the implementation of Mandates in all Business Areas as per the need for that specific area.
Ensure optimal positioning of Operational Risk within the business by creating awareness and understanding of operational risk among senior management.
Develop an in depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
Deliver assigned by the Audit Manager / Head of Audit work to a high quality and in accordance with the requirements of the Quality Assurance scorecard.
Assist the Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the audit manager
Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment
Engage proactively with Internal Audit colleagues Absa Internal Audit (AIA) / Barclays Internal Audit (BIA) during assignments and request technical assistance where required. Technical assistance may be requested for the review of the risks and controls to be tested, audit working papers and audit report.
Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
Support the Audit manager in the identification of risks to be tested by participating in planning sessions.
Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
Evaluate the design and operating effectiveness of controls and document all working papers in Synergy for review by the audit manager.
Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.
Display professional skepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Audit Manager and Head of Audit.
Provide feedback to the Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
Participate fully and be supportive in all audits by providing assistance to the team where required. Be quick to learn and seek opportunities to share this knowledge with colleagues
Continue to update awareness of risk issues and changes across selected business units from interaction with management and provide feedback to the Audit Manager.
Assist in the induction of new joiners, mentoring less experienced team members.
Proactively take on additional tasks as requested by the Head of Audit – which may include managing Issue Assurance and production of team Management Information.
Perform Issue Assurance testing and documenting of the working papers in accordance with the requirements of the Methodology.
Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.
Share knowledge with AIA colleagues and peers in the business.
Develop and enhance learning through seeking coaching, training and continual feedback
Coach new joiners and trainees on how to apply the methodology. In addition, to proactively share knowledge of within the team, leading a session at a team meeting.
Build knowledge of business and culture in business units for the Retail portfolio as assigned by the Audit Manager
Knowledge of key regulations, including FIC, KYC and AML, Sanctions, for business areas /locations within remit.
Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
Assist the Audit Manager where required, in the drafting of the audit report in line with methodology requirements and as per the requirements of the Balanced Scorecard.
Develop and maintain relationships with accountable management on each audit
Present effectively at stakeholder meetings and forums (e.g. Risk and Governance forums) to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.

Competencies

Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating

Minimum Requirements
Education and Experience Required

B Degree (Commercial, Informatics, Statistics); and/or
CIA (Levels 1,2 or 3)
Honours (Commercial, Informatics, Statistics)
CA (SA)

Knowledge & Skills:

3 years’ experience in Internal/External audit or commensurate experience in a major financial institution
2 years’ experience in Risk Based Auditing or Risk/Control activities

October 23, 2024
Quality Analyst

Reports to Quality & Environment Manager Context/Scope:Barley, Malt, Sorghum and millet are the principal raw materials used in the manufacture of beer. East African Malting Limited has the strategic role of providing competitively priced brewing raw materials of world class quality standards to meet EABL supply requirements. The Quality Department will be responsible for management of systems to assure the quality of Malt and adjunct brewing materials. The department is involved in protecting the environment from pollution. The main aim being to achieve a standard product that meets and exceeds customer expectations while keeping the environment safe.
Market Complexity:It is critical that the company maintain high quality of malt, barley, Sorghum and millet through effective Quality Control /Assurance procedures in order to remain at the top in the market and satisfy the expectations and needs of the consumer at competitive cost. Preventing environmental pollution and environmental compliance from the production processes
Purpose of RoleLead quality assurance agenda within shifts to ensure product quality is constantly high and environmental compliance Manage customer/supplier relations
AccountabilitiesQuality Assurance

Management of raw material quality gates to assure quality throughout the supply chain
Determine farmers/suppliers timely payments through provision of accurate and prompt quality data whilst paying close attention to customer/supplier relations.

Manage quality assurance in the product realisation process to achieve the desired end product.

Drive quality agenda within production through offering quality technical know-how to aid problem solving process

Determine stock value at grain intake and monitor the storage quality to prevent quality loss hence maintaining the book value and stock value ratios.

Manage customer relations through enhancing 2-way communication, complaints management & resolution and enforcing the quality requirements in the respective Service Level Agreements (SLA) for KBL, UBL, SBL and other customers.

Management Systems

Maintenance of the 4 ISO management systems: QMS, EMS, FSMS, OHSAS to deliver continued certification for the business by the Certification Body and drive compliance to Diageo’s Global Risk Management Systems(GRMS)
Lead internal audits at EAML and external audits in all management systems.

Research and Development

Lead micro-malting research and development trials to facilitate varietal development and release in line with the business objectives on varietal improvement.
Support R&D decision making through data analysis.

Environment

Manage the impact of EAML’s activities to the environment by monitoring environmental KPIs(energy, water, waste to landfill and COD) and drive compliance to regulatory, legal and Diageo standards

Purpose of Role Manage quality assurance in the business to achieve customer delight and manage environmental compliance by maintaining effective management systems. Qualification Qualifications:

Bsc. Degree in Food Science & technology, Chemistry or Biochemistry, Industrial Chemistry or Microbiology.

Experience:

Minimum of 2 – 3 years relevant work experience.
Knowledge of Quality, Food safety, Safety and Environmental Management systems.

Working Knowledge in Micro-malting, Malting and Brewing process is an added advantage.
Barriers to success in Role

Inability to connect and build positive relationships
Inability to demonstrate key leadership qualities

Lack of understanding of the commercial and demand agenda within the business

October 23, 2024
Quality Analyst

Job description
External Job Description
Level 6B
Reports to Quality & Environment Manager
Context/Scope
Barley, Malt, Sorghum and millet are the principal raw materials used in the manufacture of beer. East African Malting Limited has the strategic role of providing competitively priced brewing raw materials of world class quality standards to meet EABL supply requirements.
The Quality Department will be responsible for management of systems to assure the quality of Malt and adjunct brewing materials. The department is involved in protecting the environment from pollution. The main aim being to achieve a standard product that meets and exceeds customer expectations while keeping the environment safe.
Market Complexity
It is critical that the company maintain high quality of malt, barley, Sorghum and millet through effective Quality Control /Assurance procedures in order to remain at the top in the market and satisfy the expectations and needs of the consumer at competitive cost.
Preventing environmental pollution and environmental compliance from the production processes
Purpose of Role

Lead quality assurance agenda within shifts to ensure product quality is constantly high and environmental compliance
Manage customer/supplier relations

Accountabilities

Quality Assurance

Management of raw material quality gates to assure quality throughout the supply chain
Determine farmers/suppliers timely payments through provision of accurate and prompt quality data whilst paying close attention to customer/supplier relations.
Manage quality assurance in the product realisation process to achieve the desired end product.
Drive quality agenda within production through offering quality technical know-how to aid problem solving process
Determine stock value at grain intake and monitor the storage quality to prevent quality loss hence maintaining the book value and stock value ratios.
Manage customer relations through enhancing 2-way communication, complaints management & resolution and enforcing the quality requirements in the respective Service Level Agreements (SLA) for KBL, UBL, SBL and other customers.

Management Systems

Maintenance of the 4 ISO management systems: QMS, EMS, FSMS, OHSAS to deliver continued certification for the business by the
Certification Body and drive compliance to Diageo’s Global Risk Management Systems(GRMS)
Lead internal audits at EAML and external audits in all management systems.

Research and Development

Lead micro-malting research and development trials to facilitate varietal development and release in line with the business objectives on varietal improvement.
Support R&D decision making through data analysis.

Environment

Manage the impact of EAML’s activities to the environment by monitoring environmental KPIs(energy, water, waste to landfill and COD) and drive compliance to regulatory, legal and Diageo standards
Purpose of Role
Manage quality assurance in the business to achieve customer delight and manage environmental compliance by maintaining effective management systems.

Qualification
Qualifications
Bsc. Degree in Food Science & technology, Chemistry or Biochemistry, Industrial Chemistry or Microbiology.
Experience

Minimum of 2 – 3 years relevant work experience.
Knowledge of Quality, Food safety, Safety and Environmental Management systems.
Working Knowledge in Micro-malting, Malting and Brewing process is an added advantage.

Barriers to success in Role

Inability to connect and build positive relationships
Inability to demonstrate key leadership qualities
Lack of understanding of the commercial and demand agenda within the business

October 23, 2024
Senior Communications Officer – DEPP Lab Innovations Lead – DEPP Lab Innovations Manager – Depp Lab

POSITION SUMMARY
Adeso’s Communications Team is responsible for developing and overseeing the implementation of the Adeso Communications Strategy. This includes defining and formulating key messages and proof points to broaden the understanding of Adeso’s unique, people centered and participatory program approach amongst stakeholders across the humanitarian and development sector, governments, donors and the media.
The Senior Communications Officer will work with colleagues to support the implementation of the AIM DEPP Lab Communications Strategy and support efforts to increase the AIM DEPP Lab growth. S/he will collaborate with internal and external stakeholders to ensure that AIM communications enable and accelerate its milestones and goals.
The Senior Communications Officer should have a breadth of knowledge in PR, social media, marketing, web and e-communications with plenty of room and interest in innovation, challenges and learning. This opportunity requires the ability to coordinate, research, and create content (i.e., social media, donor communications, impact stories, program updates, etc.) for a variety of audiences including, donors, media, the general public, internal staff, and program partners among others. The position will specifically be responsible for leading the daily management of social media and online communications and marketing activities for multiple online platforms.
The successful candidate will have a talent for writing and a willingness to engage in projects ranging from writing, editing, proofreading, and leveraging social media and blogs-across several different publications while juggling multiple deadlines and priorities. The desired candidate will exude passion and a driving desire for excellence in all they do. The candidate will also be expected to be a strategic thinker who understands how social media is a vital part of a larger, integrated digital marketing strategy including SEO, Analytics, Email Marketing, and building a culture of constant testing and refinement.
POSITION PURPOSE

Increase AIM’s online visibility, voice, and influence;
Support fundraising, business development and communication through a variety of tools, techniques and resources – including media pitching, ongoing website presence , promotional materials;
Lead and manage social media campaigns.

SPECIFIC ROLES AND RESPONSIBILITIES

Social Media Management
Develop and execute social media strategies to leverage editorial content across a variety of channels as well drive reader engagement
Manage AIM’s current social media accounts;
Assess AIM’s current social media presence and determine which new channels offer the best opportunity to increase the organization’s online presence;
Set targets for increasing AIM’s visibility and reach via Facebook, Twitter, LinkedIn and other selected social networking sites;
Analyze and optimize monthly social engagement analytics and ad performance on all platforms;
Monitor monthly social performance ensuring the yearly goals are met or exceeded;
Maintain a list of all social media accounts log-in information and always make sure HQ has the most up-to-date information; and,
Develop and implement social media campaigns, including use of paid advertisements.Content Development and Editorial Support
Develop and maintain overall content strategy and standards for voice and tone for digital communications;
Provide frameworks and guidance to support colleagues in their promotional and messaging work, in line with the Communications Strategy;
Maintain and help to evolve the voice of web communications; research, write and edit SEO-rich, grammatically accurate content for AIM’s website, e-mails and social media, taking a proactive approach to improve our communications and brand across all online channels;
Edit and disseminate AIM case studies and success stories to maximize their use;
Support the writing and editing of AIM’s publications;
Promote AIM in relevant media and network spaces and manage the production and delivery of appropriate outreach material, including key publications such as the annual report.
Beyond these specific responsibilities, the Senior Communications Officer is expected to collaborate on activities as agreed upon with the Project Director and the Director of Strategic Partnerships and Development to support the delivery of the DEPP Communications Strategy.Other
Develop and promote communication tools and resources to use in their external activities, in order to secure a consistent external AIM message, and optimize the communications power of AIM.
Copyediting, edit, review, and mark documents to ensure correct grammar, punctuation, spelling, sentence structure, and usage. Impose a consistent style while querying or correcting inconsistencies, flagging and checking head levels and callouts for graphics or notes, cross-checking in-text references, and styling reference lists or bibliographies.
Develop and maintain positive working relationships with team members, and other units across the organizations.
Any other duty as may be assigned.

SKILLS AND QUALIFICATIONS

Bachelor’s Degree in Communications/Journalism or related field;
2-3 years’ work experience in communications and marketing;
1-2 years professional experience with Facebook, Twitter, LinkedIn, Pinterest, with proven results on impacting Key Performance Indicators of an organization;
Expertise and experience leveraging social media communication channels to provide a compelling and inspired sense of an organization’s mission to a broad range of audiences;
Experience with HTML coding, email distribution tools and content management systems;
Knowledge of social media management & analytics tools such as SproutSocial, Buffer, Hootsuite, SocialBro, TweetDeck, Followerwonk, Sprinklr, Facebook Insights, Twitter Analytics, Pinterest Analytics, etc.;
Experience with social media design tools such as Canva, PicMonkey, Pagemodo, Piktochart, Infogr.am,
etc.;
Understanding how social media plays a role within a larger digital marketing team to contribute to a unified vision of campaigns;
Passionate learner and self-starter. You should be comfortable owning your projects and have a ‘learner focused’ mindset. You have a propensity to take action, learn from your mistakes, and bring a wealth of knowledge to the team;
Excellent written and spoken English is essential, as well as a critical eye for editing and grammar;
Ability to work in a multi-cultural, multi-ethnic environment with respect for diversity;
Bonus: Experience working within a humanitarian or development context and working on international donor -funded projects.

go to method of application »

October 23, 2024
Retail Sales Executive Quality Control Manager

Job Description
Qualifications / Requirements:

A minimum degree in Sales & Marketing Minimum 2-3 years’ work experience.
Experience in a construction industry will be an added advantage
Ability to take initiative Ability to handle multiple tasks and prioritize
Teamwork and collaboration skills

Duties / Responsibilities:
Ensure sales targets are achieved by:

Ensuring all SOPs and processes are adhered to.
Effectively deal with customers on inquiries and complaints.
Regular interaction & follow-up with Showroom Manager, Area Manager and General Manager to achieve the target.
Suggest improvements and initiatives which can help to increase sales.
Provide demonstration to customer about product & close the sale.
Answer customer calls very promptly and give solutions Build good working relationships Understand the needs of your business customers
Research the market and related products Maintain and develop relationships with existing customers in person and via telephone calls and emails
Cold call to arrange meetings with potential customers to prospect for new business
Respond to incoming email and phone enquiries
Act as a contact between a company and its existing and potential markets
Negotiate the terms of an agreement and close sales
Challenge any objections with a view to getting the customer to buy Advise on forthcoming product developments and discuss special promotions
Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
Check the quantities of goods on display and in stock
Calculate accurate, rapid cost calculations and providing customers with quotations.
Have market knowledge in the construction industry

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October 23, 2024
Marketing & Brand Associate

Job description
Nova Pioneer is looking for superstar Marketing & Brand gurus to help them share the Nova Pioneer story far and wide. They are searching for talented and inspiring individuals who are keen to inspire a passion for their mission in parents, students and the communities that they serve.
Nova have a range of roles available on the marketing team. You could do Brand & Admissions or External Relations:
Brand & Admissions: drive brand love by delivering an exceptional experience to prospective parents and help Nova meet their high targets as they grow. Content, engagement, and driving excellence are your forté!External Relations: drive brand awareness through media, strategic partnerships, and events. Strategizing and executing on how to build the Nova Pioneer brand makes you tick.
If you are not sure which one is right for you but you’re interested in helping Nova achieve their marketing and admissions goals, then apply and they’ll help you navigate! This is an opportunity to create a transformative brand with the future of Africa’s youth at stake.
ABOUT THE ROLES
The Marketing and Brand roles at Nova Pioneer are responsible for driving prospective parents and students to enroll in their schools. Depending on ideal candidate strengths and interests, they will join either the Brand and Admissions team or the External Relations team.
Areas of responsibility for these roles include

Admissions Process Management and Data Tracking:

Guiding applicants through the admissions pipeline, from application to admissions decision, in an organized and timely manner that reflects the Nova
Pioneer brand with joy, energy, and innovationTracking and manipulating data in to empower the team to identify trends and customize their approach
Brand-Building & Content Creation
Organizing and executing events that encourage increased engagement with prospective families (and beyond!) and build the Nova Pioneer brand
Designing and developing engaging content that tells the Nova story in an exciting way and enhances the brand. Building the brand digitally across a variety of social media platforms

Advertising & Outreach

Developing advertising and lead generation strategies by creatively designing engagements that optimize their effectiveness.
Communicating the Nova Pioneer Difference and sparking that ‘wow’ experience, through media, PR, and experiential marketing
Designing experiential interactions to and working systematically to ensure that these efforts are driving results.
Understanding the customer mix to execute an effective engagement strategy based on this analysis.

ABOUT YOU

You have a Bachelor’s Degree and a minimum of 2-3 years of working experience. Experience in marketing and communications is ideal but not required.
Experience in a startup or in a company that gave you significant autonomy and responsibility is a plus!
You are a great communicator: You are able to provide a clear and persuasive pitch to anyone and have excellent written and verbal communication skills.
You are results driven: You are goal oriented, move fast and take ownership of work.
You have strong skills working with data: You know how to structure data in a compelling way, analyze data to pull out key insights and trends, and make data-driven decisions.
You have strong project management skills: You are able to juggle multiple tasks, provide support to junior level staff and meet deadlines and targets.
You are entrepreneurial and empathetic. You are able to understand the various Nova Pioneer stakeholders and think creatively about how to effectively communicate to them.
You have a track record of improving other people’s performance through coaching and build uncommonly strong relationships
You have the ability to thrive in a fast?paced, entrepreneurial environment.
You are excited about Nova’s organizational culture—and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.

October 23, 2024
Sales Force Effectiveness Champion Relationship Analyst

Job Description
REF: SFEC/12/2017
JOB SUMMARY:
The role holder will be expected to play a central role in monitoring adherence to SFE (Sales Force Effectiveness) tools and routines across all branches under their supervision as well as coordinating pre and post roll-out interventions and future roll-out logistics. The role holder will act as the central owner of tools and materials while utilizing the same to forecast, escalate SFE-related resourcing needs and assess impact of SFE.
KEY RESPONSIBILITIES:
The role will report to the General Manager-Personal and Business Banking and will be responsible for:

Introducing the SFE program to RMs (Relationship Managers) / BMs (Branch Managers) and CSOs (Customer Service Officers) where needed.
Reaching out to branch leadership and providing heads-up sales effectiveness.
Identifying key stakeholders and available resources.
Finalizing program logistics.
Requesting data from branch leadership and compiling basic information on branches using Management Information System (e.g., RMs, targets, clients, cross-sell ratio etc.)
Instilling SFE fundamentals in RMs & BMs
Ensuring daily morning Huddles are conducted across the network.
Facilitating daily and weekly training & coaching sessions.
Tracking activities and sending out weekly email on SFE performance and sustainability
Serving as a resource for coaching and development
Advising senior leadership on the progress of the program
Working to transition SFE capability to branches
Monitoring impact, sustainability and performance of SFE.
Updating leadership with weekly performance reports and Key Performance Indicators dashboards
Coordinating post-rollout interventions and future roll-out logistics
Taking full ownership of monitoring tools (KPIs/dashboards)
Identification of future resourcing needs

QUALIFICATIONS AND COMPETENCIES

Bachelor’s degree in a Business related field from a recognized institution.
At least 2-3 years’ experience in a business development or in an analyst role in a financial institution preferably a bank
Highly motivated, enthusiastic, proactive , flexible and result oriented
Strong planning skills , organization and presentation skills
Strong customer focus and proven relationship- building skills
Leadership, especially influence/negotiation. Ability to go “toe to toe” with CVPs to create a relationship as an equal business partner.
Hardworking, persistent, and dependable.
Deep understanding of market dynamics, business strategy, customer trends, and competitor shifts to influence decision making.
Excellent communication and interpersonal skills;
Ability to drive performance and manage resources.
Strong marketing and networking skills.
Good financial analysis and reporting skills;
Excellent problem solving and decision-making skills;
Knowledgeable in credit, legal (conveyancing) and lending knowledge;
Basic understanding of Banking Law; and
Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

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October 23, 2024